Cornerstone Chem-Dry
7th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Cornerstone Chem-Dry has received 4 out of 5 stars based on 51 customer surveys conducted through GuildQuality.
5
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9
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7th year as a Best Pick Call
"For 27 years, we have been committed to superior service by always providing our clients with the best technicians, products, and technology. Our dedicated team will take great care of your home and follow up with you after the job is complete to ensure you are completely satisfied every time."

Randy & Erika Herman | President & Vice President
Company Information
Services Offered
Cornerstone Chem-Dry provides cleaning services for carpets, area rugs, upholstery, leather, tile, and grout. The company also offers carpet repair, pet urine removal treatment, wood floor cleaning, dryer vent cleaning, and mold remediation as well as 24-hour water, smoke, and fire damage restoration.
Minimum Job
The minimum job requirement is $99.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Cornerstone Chem-Dry has served the Dallas/Fort Worth area since 1994.
Distinctions
In addition to Franchise of the Year in 2013, Cornerstone has won many awards from the Chem-Dry national franchise. The company is a member of the Garland Chamber of Commerce and the Dallas Executives Association.
Additional Information
Cornerstone uses The Natural, Chem-Dry's green, nontoxic cleaning solution.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1821 Belt Line Road
Garland, TX 75044
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

Cornerstone Chem-Dry has received 4 out of 5 stars based on 51 customer surveys conducted through GuildQuality.
5
31
4
2
3
9
2
6
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/11/2021

No review comments provided

Review by
08/11/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
08/05/2021

“Erika is truly amazing!”

Review by
08/05/2021

“The guy that came to my house was extremely disrespectful and did not want to do his job.”

Review by
08/05/2021

“Equipment was broken. Carpets were soaked.”

Review by
08/04/2021

“service was good”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“Cornerstone was on time and the cleaning was excellent!”

Review by
08/04/2021

“I would only recommend if I could be sure that the same technician would not be used”

Review by
08/04/2021

“The service rep did not want to complete cleaning a carpet stain area since it exceeded his designated boundary. It was such a small area to completely clean the area- few inches. Poor service!”

Review by
08/04/2021

No review comments provided

Review by
07/20/2020

No review comments provided

Review by
07/19/2020

“The technician that did our carpet repair went above and beyond. The repair ended up taking two days instead of one, and he worked on his day off to finish the work so we could move our furniture back and host out-of-town guests the following day.”

Review by
07/18/2020

No review comments provided

Review by
07/17/2020

No review comments provided

Review by
07/17/2020

“They did a great job!”

Review by
07/17/2020

“I would like to recognize the technician for his exceptional service.”

Review by
07/17/2020

“The attendant at Cornerstone Chem-Dry was very diligent in looking for pet urine stains.”

Review by
07/17/2020

“I don't remember any names.”

Review by
07/17/2020

“They finally got everything clean on the second time out.”

Review by
07/17/2020

“Not good at all. Couches were still dirty and left white filmy residue on them. I had to get rid of the couches. Totally not satisfied AT ALL!”

Review by
07/13/2020

No review comments provided

Review by
07/10/2020

“Aftercare was great. While scrubbing kitchen tile, there were spray/spatters of cleaning fluid on bottom stainless steel of fridge and dishwasher. Albert came back 2 days later to remedy the issue and did a fantastic job. Stainless looks great.”

Review by
07/08/2020

No review comments provided

Review by
07/08/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
09/04/2019

“It's been over a year now, so I don't remember anyone's names.”

Review by
08/28/2019

No review comments provided

Review by
08/19/2019

“The carpet was extremely clean. They were able to get a spot out that has been there for a very long time.”

Review by
08/19/2019

“They did A plus service!”

Review by
08/19/2019

“I would like to recognize the technician for his exceptional service.”

Review by
08/14/2019

No review comments provided

Review by
08/13/2019

No review comments provided

Review by
08/06/2019

“The woman on the phone who helped me with the complaint about spots on carpet was very good at tending to my needs. At first she was going to send the first person back so she could learn. I don't think it's the customer's job. The guy she sent was very good at his job and customer service. The second experience is what I am used to from the Chemdry company I used many years before his retirement.”

Review by
08/06/2019

No review comments provided

Review by
08/05/2019

“respectful,courteous professional workers!”

Review by
08/05/2019

“I had them come out once and they did a moderately good job.”

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

“They did great cleaning my floor.”

Review by
08/03/2019

“In all the areas except for the bedroom.”

Review by
08/03/2019

“I would like to recognize the technician that cleaned my carpets for his exceptional service.”

Review by
08/03/2019

“I do not know the tech's name, however, did an excellent job.”

Review by
08/03/2019

“Cornerstone Chem-Dry met and exceeded my expectations with their responsiveness.”

Review by
08/03/2019

“The general service they offered was great.”

Review by
08/03/2019

“They met them all.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“The technician was rude and did not finish the job.”

Review by
08/01/2019

No review comments provided

Review by
08/03/2018

“I was most satisfied with the timeliness and professionalism of the technician.”

Review by
08/03/2018

No review comments provided

Review by
08/03/2018

“The floors look awesome!”

Review by
08/03/2018

“They met my expectations in cleaning the stains. The person was fast and efficient.”

Review by
08/02/2018

“They exceeded my expectations because I was surprised at how quickly it dried and was done.”

Review by
08/02/2018

“I feel that the company met my expectations in general.”

Review by
08/02/2018

“They met my expectations in the overall process.”

Review by
08/02/2018

“They were very reasonably priced and pretty timely in how quick they came out.”

Review by
07/31/2018

No review comments provided

Review by
07/31/2018

“I would like to recognize the guy that did the work, for his exceptional service. He did a really great job.”

Review by
07/31/2018

“They met my what I asked”

Review by
07/31/2018

“I called and set up my appointment to have my carpet repaired. I waited all day for them to show up. I was trying to sell my home. The guy showed up and he said that he doesn't do any carpet repairs, another guy does that. I had to have someone else come out to do the repairs, so I had to pay two different fees and wait two different days. They were not good at order taking or reacting to a customer's needs and they sent the wrong guy out. The whole thing was wrong from the beginning.”

Review by
07/29/2018

No review comments provided

Review by
07/27/2018

No review comments provided

Review by
07/27/2018

“Trent works hard and does a good job. He explained your services well.”

Review by
10/31/2017

“Everything worked out fine. It's pretty much the same as the average company. They came in, did the work, and pretty much was satisfied with it. They just cleaned the carpet. I would give them an A. They did good service. It was great.”

Review by
10/31/2017

“I liked their personnel and their attitude. The guys that came to the house that did our carpet were very friendly and gave some advice—they left me with a can of spray—on how to use it and when to use it. I’d give them an A+.”

Review by
10/31/2017

“I think they cleaned some chairs for us. I thought that the service was good, quick, efficient. The friendly technicians came out, and the prices seemed reasonable for the services that I needed. I would give them an A.”

Review by
10/31/2017

“They did a great job, and if I needed somebody, I would certainly call them back. They did carpet cleaning for me. I would grade them A+. I loved the customer service because you don't get that anymore.”

Review by
10/31/2017

“They did a very good job. I know that they cleaned the carpet really good when we left out of that house, so I don't have any complaints about them. I will use them again. I would rate them A overall.”

Review by
10/31/2017

“I thought that they knew what they were talking about, they showed a lot of professionalism and they were very friendly. They did carpeting in two rooms. I would grade them A.”

Review by
10/31/2017

“I liked the fact that when they clean my carpet my carpet is not really, really wet when they leave. I would rate the overall experience A.”

Review by
10/31/2017

“I liked that they were pretty efficient and did what I asked, which was what I wanted. They cleaned a chair and some rugs. They get an A.”

Review by
10/31/2017

“There's nothing in particular that I liked about the company. They cleaned my carpet for me. I would grade the overall experience A.”

Review by
10/31/2017

“They are fabulous. I love them. I've been with them 15 years. They’ve done carpet cleaning for me. They’re A+.”

Review by
10/31/2017

“It was very good. Everything went fine. They cleaned my carpet. I would grade the overall experience A.”

Review by
10/31/2017

“We had some upholstery cleaned. I liked the work and the service. It was very nice. They get an A+.”

Review by
10/31/2017

“It went well. I have nothing negative to say. They did carpet cleaning for me. They get an A.”

Review by
10/31/2017

“They were fine. I'd give them an A. It was good. They cleaned it really good.”

Review by
10/31/2017

“I was very happy with it. They did carpet cleaning for me. They get an A.”

Review by
10/31/2017

“It was good. This was in Irving. I would give them an A.”

Review by
10/31/2017

“I've used them, and they were good. They’re an A.”

Review by
10/31/2017

“I had a good experience with them.”

Review by
10/31/2017

“They did carpet cleaning for me. They’re B+.”

Review by
10/31/2017

“It was OK. I've noticed spots coming back. They did carpet cleaning for me. I didn't get the extra upgraded service, but I did notice that spots are coming back. I would grade them B-.”

Review by
10/31/2017

“They had to come back, but they did come back readily. They cleaned the carpet for me. They had to come back because some spots didn’t come out that they worked on. I would grade the overall experience B+.”

Review by
10/31/2017

“It was OK. I felt like their pricing was competitive. The last person that came in and did work on our house, I didn't feel like he did a great job, and I felt like he damaged our floors in some areas that was just kind of careless on his part. He was a nice person. I didn't call to complain about it. They did carpet cleaning and counter tops as well. I'd give them a B-.”

Review by
10/24/2017

“We’ve been customers of theirs for a long time. They're pretty much the only people we call. They've done both carpet and upholstery cleaning. I would rate the overall experience of Cornerstone A+.”

Review by
10/24/2017

“It’s a positive experience because I've used them for years, they always do a very good job in cleaning, and the people that come out are always nice. I’ll rate them A.”

Review by
10/24/2017

“I use them all the time. They come on time, their prices are great, they always do an exceptional job, and their customer service is five-star. They would be an A.”

Review by
10/24/2017

“They did a good job for us. They cleaned the rugs for us. I would grade the overall experience A. We had rugs that were deeply scarred by cat pee. They were great.”

Review by
10/24/2017

“It was carpet cleaning. I would grade them A for excellent because I was happy. I had them out twice, and I would likely recommend them.”

Review by
10/24/2017

“He was thorough, and he cleaned up all the extra water. He was friendly and on time. The experience was great, and I'd give them an A.”

Review by
10/24/2017

“It was carpet cleaning. I would grade them A.”

Review by
10/24/2017

“They did some work for me. They cleaned my carpet for me. They get an A.”

Review by
10/24/2017

“They did carpet cleaning for me. They get an A. Everything was great.”

Review by
10/24/2017

“They did carpet cleaning for me. I would rate them A overall.”

Review by
10/24/2017

“They cleaned carpet and upholstery for me. They get an A.”

Review by
10/24/2017

“They cleaned the carpet for me. I would grade the overall experience with an A.”

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