Fiber Clean
1st year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fiber Clean has received 4.9 out of 5 stars based on 56 customer surveys conducted through GuildQuality.
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1st year as a Best Pick Call
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple: complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, and provides green cleaning services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Distinctions
Owner Ken Wilcox is a member of National Capital Pond's Honorable Order of Blue Goose International.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Washington, DC
Address
9520 Gerwig Lane Suite N
Columbia, Maryland 21046
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
Closed

Compiled Score:

Fiber Clean has received 4.9 out of 5 stars based on 56 customer surveys conducted through GuildQuality.
5
53
4
2
3
1
2
0
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
05/18/2021

“Tom Jones is my man!”

Review by
05/18/2021

“I think I have different people each time. I don't know their names. Everyone that has come has been equally professional and courteous. All of them have been very good and deserve compliments on their work. I certainly have not had any bad experiences.”

Review by
05/18/2021

“I would like to recognize the technician for his exceptional service.”

Review by
05/18/2021

“They always do a good job.”

Review by
05/18/2021

“FiberClean of Baltimore and Washington D.C. does a good job. They move your furniture and put tabs underneath the furniture. The cleaning is very good.”

Review by
05/18/2021

No review comments provided

Review by
05/18/2021

“They are dependable and courteous.”

Review by
05/18/2021

“They did a good job.”

Review by
05/18/2021

“They were good.”

Review by
05/18/2021

“I would like to recognize all of them. They were all satisfactory, polite and courteous.”

Review by
05/17/2021

No review comments provided

Review by
05/13/2021

“I would like to recognize the technician for his exceptional service.”

Review by
05/12/2021

“I would like to recognize the technician. We have had the same technician for several years. He has always been excellent”

Review by
05/11/2021

“I do not remember her name, but the woman who did the scheduling provided exceptional service.”

Review by
05/11/2021

“FiberClean of Baltimore and Washington D.C. was very good. I have been using them for 20+ years and I trust them!”

Review by
05/11/2021

“FiberClean of Baltimore and Washington D.C. is professional.”

Review by
05/11/2021

“They have great service.”

Review by
05/11/2021

“They are very easy to deal with, punctual, thorough and courteous. We have used them for many years and are very pleased.”

Review by
05/11/2021

“They met my expectations.”

Review by
05/11/2021

“I have used the for a while and have been pleased with their services.”

Review by
05/10/2021

“I would like to recognize my technician for his exceptional service. He comes every year and does a wonderful job!”

Review by
05/10/2021

“I would like to recognize Tito for his exceptional service. I would highly recommend him. He is the only one that I want to use.”

Review by
05/10/2021

“I would like to recognize Tito for his exceptional service.”

Review by
05/10/2021

“My bedroom had a lot of stains, and when he finished, there were no stains, so that was exceptional!”

Review by
05/10/2021

“They met/exceeded my expectations in all areas. There were no deficiencies.”

Review by
05/10/2021

“The cleaning of the upstairs bedroom area met/exceed my expectations.”

Review by
05/06/2021

“I have had exceptional service the whole time.”

Review by
05/05/2021

“FiberClean is always on time and do a good job. I've had them 20 years.”

Review by
05/05/2021

No review comments provided

Review by
05/05/2021

“We have used them for many years, and they've done a great job.”

Review by
05/05/2021

“They did a fine job except for a little bit of the cleanup.”

Review by
05/05/2021

“They are very good.”

Review by
05/05/2021

“I would like to recognize Tom Jones for his exceptional service.”

Review by
05/05/2021

“I have been exceptionally pleased with FiberClean of Baltimore and Washington D.C. and continue to be! The technician that came was just fabulous and did an amazing job. I have used them for years and would highly recommend them!”

Review by
05/05/2021

No review comments provided

Review by
05/05/2021

“The lady that calls to remind me when there are specials has exceptional service. There was a man before that had his nose out, but he did a good job.”

Review by
05/05/2021

“They have really excellent old-fashioned customer service. They call you and follow up!”

Review by
05/05/2021

“I have always been satisfied.”

Review by
05/05/2021

No review comments provided

Review by
05/05/2021

“I would like to recognize Tom Jones for his exceptional service.”

Review by
05/05/2021

“They did an outstanding job in a short amount of time!”

Review by
05/05/2021

“They are very professional and got the job done!”

Review by
05/04/2021

“Their service is great and I consistently use them, but I receive a lot of phone calls checking in.”

Review by
05/04/2021

“Very professional, timely and well done.”

Review by
05/04/2021

“I would like to recognize each employee. They have all been wonderful workers. They are very pleasant and professional.”

Review by
05/04/2021

“The lady in the office provided call for scheduling outstanding job.”

Review by
05/04/2021

“I would like to recognize the technicians that were here and also the woman who makes the phone calls and schedules. She is always personable and accommodating, as well.”

Review by
05/04/2021

“The technician, Tito deserves a customer service award for a tremendous job.”

Review by
05/04/2021

“I would like to recognize the technician for his exceptional service.”

Review by
05/04/2021

“I would like to recognize Tito for his exceptional service.”

Review by
05/04/2021

No review comments provided

Review by
05/04/2021

“They were great.”

Review by
05/04/2021

“I have used them several times, and I am always happy with the quality of service.”

Review by
05/04/2021

“I would like to recognize the people who came out. They did an excellent job. I had an antique settee and they double-checked the fabric and made sure it didn't bleed through. They did a great job on it.”

Review by
05/04/2021

“The crew was very good. The lady I deal with who calls me and goes through whatever we have to have done has been exceptionally nice. The crew was great. I'd give the crew a five!”

Review by
05/04/2021

“Their courtesy was great - before, during, and after!”

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