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FEATURED REVIEWS
“They've met and exceeded my expectations with their cooperation and consideration. They were times I couldn't be there when they were delivering the carpet and they had no problem rescheduling. My daughter used them before and forgot that they were coming and they had no problem waiting for me to get to her house.”
“I have had several different guys come out over the time I have used them. They are all great.”
“I was most satisfied with their punctuality and overall concern of their work. They really cared about the job.”
“ECC picked up two antique carpets and a kilim we purchased in Turkey. The pieces are hand woven and the motifs are made from natural dyes. All required cleaning and re-fringing. We received an email from ECC's contracted master weaver, who explained what was required to prevent further unraveling of the kilim, and the steps to be taken to re-fringe the carpets. The procedures for cleaning the carpets and lilim were also discussed. We were kept apprised of ECC's progress with the job through phone calls and subsequent emails. ECC met the completion date and the cost was approximately half of what other companies had quoted. The re-fringing workmanship was superb, the reinforced backing on the kilim was masterful, and the cleaning job was excellent. You couldn't ask for more.”
“The technician arrived on time, was courteous, neat, and did a great job on cleaning the carpet. He asked about problem areas and pretreated them, removing stubborn stains. This was the best carpet cleaning experience and results I have had. My carpet looked great and felt great under my bare feet.”
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“A bad coffee or tea stain in our basement apartment came out very nicely. The estimator did not promise it would entirely come out, but it was better than expected.”
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“The Carpet Cleaning Technician was professional and really tried to get our carpet clean.”
“Arrived on time; very professional”
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“They met my expectations because the overall experience wasn't a bad experience.”
“Outstanding service! They showed up on time and we had excellent results!”
“They exceeded my expectations because they were very quick and professional.”
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“They were very professional! They called me, set up the meeting and the coordinator worked out the details. When there was an issue with my address he fixed it quickly. I was very happy how they dealt with it.”
“Excellent Carpet was prompt and did an excellent job! There was a small issue but they came back the next day to take care of it. They were wonderful to work with!”
“I was satisfied in all areas. I'm very happy with everything.”
“They did a great job.”
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“They were good.”
“The quality of carpet cleaning I would rate a 5 but the carpet repair I would rate a 1.”
“Rashad is the best”
“Thorough and thoughtful. Excellent job.”
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“I have used other carpet companies but once I found Excellent Carpet Cleaning no other company compares. My light beige carpet still looks new!”
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“Daniel”
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“Rashaad and the cleaning technicians.”
“I would like to recognize the technician for his exceptional service.”
“Yes, the technician”
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“I was very pleased with how he went about doing his job and the stuff he used on the carpets worked very well.”
“Junior and Rashad”
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“Gentleman who did the actual job”
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“They are very detailed in what they do and everything came out perfect.”
“Junior is exceptional”
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“The on-site tech was excellent.”
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“Great service, great results, great job on both carpet and upholstery. I have had both cleaned several times.”
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“Professionalism”
“They were on time and did and great job.”
“They were professional courteous and got the job done.”
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“Excellent work and great w communication”
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“They did a good job removing stains on my carpet.”
“The couch came out a lot better than expected - it looks really good my dog used to get up there a lot and I even had a mouse and had to put a mouse trap up but it still looks great.”
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“They took some really filthy rugs and made them look beautiful!”
“I would like to recognize whoever came over. He did a good job.”
“I have had several different guys come out over the time I have used them. They are all great.”
“They've met and exceeded my expectations with their cooperation and consideration. They were times I couldn't be there when they were delivering the carpet and they had no problem rescheduling. My daughter used them before and forgot that they were coming and they had no problem waiting for me to get to her house.”
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“They met my expectations by removing the stains that were there.”
“The gentleman that cleaned my carpet was excellent!”
“The whole product delivery went beyond my expectations.”
“I was most satisfied with their punctuality and overall concern of their work. They really cared about the job.”
“They met my expectations with the basement and steps.”
“Not sure of name - but woman who answers the phone is fantastic!”
“Great job this is the second time they provided services for me”
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“Property management company had to change the carpet after promises of cleaning would not require the change.”
“Tech was great!”
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“The whole experience was great. Everything went smoothly from start to finish. It did take a while to dry.”
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“We had three carpets done with ECC. I felt the level of cleanliness on the carpets was OK—not great, but one of the carpets was ruined from the chemicals and ECC replaced that carpet. That experience was both helpful and frustrating. It took too long to complete the replacement, and I felt like I had to stay on top of it, but every single person we interacted with was professional, pleasant, and helpful. The whole experience was a bit stressful, though I do think the company was accountable and I very much appreciated that.”
“Great carpet cleaning, but the woman answering the phone and collecting payments was terrible.”
