Excellent Carpet Cleaning
6th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Excellent Carpet Cleaning has received 4.8 out of 5 stars based on 89 customer surveys.
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8
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6th year as a Best Pick Call
"At Excellent Carpet Cleaning, health and preservation is our standard. We provide our clients with first-rate service from start to finish, ensuring the wellness of you and your family. Our technicians are experts in their field, with the objective to extend the lifespan of your flooring and household investments."

Rashaud Wayns | Operations Manager
Company Information
Services Offered
Excellent Carpet Cleaning provides a full range of cleaning and maintenance services for residential and commercial clients. Services include carpet, upholstery, hardwood, tile and grout, and air duct cleaning. The company also installs and repairs carpet and offers water damage restoration services. Excellent Carpet Cleaning specializes in Oriental rug care, green cleaning, and pet odor solutions.
Minimum Job
A $150 minimum is required.
Warranty
Excellent Carpet Cleaning offers 30- and 90-day protection plans based on the service provided.
Company History
The company began in 2006.
Distinctions
Excellent Carpet Cleaning employs technicians certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Additional Information
The company offers free consultations as well as emergency services.
Areas Served
Washington, DC
Address
2321 Stewart Avenue Suite A
Silver Spring, MD 20910
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 3:00 pm
Sun
Closed

Compiled Score:

Excellent Carpet Cleaning has received 4.8 out of 5 stars based on 89 customer surveys.
5
76
4
8
3
3
2
1
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/04/2019

No review comments provided

Review by
11/04/2019

“Professionalism”

Review by
11/04/2019

“They were on time and did and great job.”

Review by
10/22/2019

“They were professional courteous and got the job done.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“Excellent work and great w communication”

Review by
10/15/2019

No review comments provided

Review by
10/12/2019

No review comments provided

Review by
10/12/2019

“They did a good job removing stains on my carpet.”

Review by
10/12/2019

“The couch came out a lot better than expected - it looks really good my dog used to get up there a lot and I even had a mouse and had to put a mouse trap up but it still looks great.”

Review by
10/11/2019

No review comments provided

Review by
10/10/2019

No review comments provided

Review by
10/10/2019

“They took some really filthy rugs and made them look beautiful!”

Review by
08/22/2018

“I would like to recognize whoever came over. He did a good job.”

Review by
08/21/2018

“I have had several different guys come out over the time I have used them. They are all great.”

Review by
08/21/2018

“They've met and exceeded my expectations with their cooperation and consideration. They were times I couldn't be there when they were delivering the carpet and they had no problem rescheduling. My daughter used them before and forgot that they were coming and they had no problem waiting for me to get to her house.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

“They met my expectations by removing the stains that were there.”

Review by
08/21/2018

“The gentleman that cleaned my carpet was excellent!”

Review by
08/20/2018

“The whole product delivery went beyond my expectations.”

Review by
08/20/2018

“I was most satisfied with their punctuality and overall concern of their work. They really cared about the job.”

Review by
08/20/2018

“They met my expectations with the basement and steps.”

Review by
08/20/2018

“Not sure of name - but woman who answers the phone is fantastic!”

Review by
08/19/2018

“Great job this is the second time they provided services for me”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

“Property management company had to change the carpet after promises of cleaning would not require the change.”

Review by
08/14/2018

“Tech was great!”

Review by
08/14/2018

No review comments provided

Review by
08/14/2018

No review comments provided

Review by
10/13/2017

No review comments provided

Review by
10/13/2017

No review comments provided

Review by
10/10/2017

“The whole experience was great. Everything went smoothly from start to finish. It did take a while to dry.”

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

No review comments provided

Review by
10/09/2017

“We had three carpets done with ECC. I felt the level of cleanliness on the carpets was OK—not great, but one of the carpets was ruined from the chemicals and ECC replaced that carpet. That experience was both helpful and frustrating. It took too long to complete the replacement, and I felt like I had to stay on top of it, but every single person we interacted with was professional, pleasant, and helpful. The whole experience was a bit stressful, though I do think the company was accountable and I very much appreciated that.”

Review by
10/09/2017

“Great carpet cleaning, but the woman answering the phone and collecting payments was terrible.”

Review by
10/05/2017

“Very professional. Excellent service.”

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

“Good work several years ago.”

Review by
10/05/2017

No review comments provided

Review by
10/05/2017

No review comments provided

Review by
10/15/2016

“Very professional. Very thorough. Great job!”

Review by
10/13/2016

“Have used them three times and always had a very positive experience with them and ended up with very clean carpets.”

Review by
10/12/2016

“Great pick-up and drop-off service. Very prompt. Pleased by the quality of the finished product.”

Review by
10/12/2016

“I was pleased with the service. They did a good job.”

Review by
10/12/2016

“Better than other places we have used.”

Review by
10/12/2016

“I like the service.”

Review by
10/12/2016

“We had two couches cleaned. The technician had to come back a second time to remove residual detergents from one of the couches. The staff were very friendly and accommodating during the return visit. Overall, it was a pleasant experience working with Excellent Carpet Cleaning.”

Review by
10/12/2016

No review comments provided

Review by
10/10/2016

No review comments provided

Review by
10/09/2016

No review comments provided

Review by
10/06/2016

No review comments provided

Review by
10/06/2016

“Excellent work and very professional.”

Review by
10/06/2016

No review comments provided

Review by
10/06/2016

“My carpet was picked up and delivered as they promised and was clean and all the odors were also removed. I have already referred a friend!!”

Review by
10/06/2016

No review comments provided

Review by
09/14/2015

“Full-house carpet cleaning. Great service.”

Review by
09/14/2015

“Cleaned the whole condo. They did a great job”

Review by
09/14/2015

“Cleaned oriental rug. Convenience of them picking up carpet and returning it.”

Review by
09/14/2015

“Cleaned wooden floors and steps. They did a better job than I expected them to do and they were nice folks.”

Review by
09/14/2015

“They came to clean our sofa and upholstered chair and were very nice and thorough. They were very professional and did a good job.”

Review by
09/14/2015

“They installed a new rug which had to be cut to size. The work was done properly and the installers were very polite.”

Review by
09/14/2015

“Shampooed carpets and cleaned wood floors. Excellent Carpet Cleaning's personnel were very professional and arrived promptly at the appointed time. Very personable, too.”

Review by
09/14/2015

“Cleaned carpet in two rooms and a hallway in the basement of a rental property. The experience was positive. The technicians were prompt and professional.”

Review by
09/14/2015

“Carpet cleaning performed after 10 year of use to get the home ready for rental. The work was excellent and they even took out a few stains I felt were difficult to take out. Professional, on time and good work”

Review by
09/14/2015

“ECC has the lowest price for top-of-the-line service. Their techs are friendly and arrived on time to provide the service requested. I also like they provided a free estimate. My experience was all positive.”

Review by
09/14/2015

“On multiple occasions, Excellent Carpet has cleaned both wall-to-wall and area rugs in our home. Excellent Carpet Cleaning company is extremely responsive and reliable and does an excellent job.”

Review by
09/14/2015

“They cleaned two small carpets. Their customer service was the best. The person who took the carpets away and the person who brought them back were both friendly and courteous.”

Review by
09/14/2015

“Area carpet cleaning and repair. At the store, everyone was polite and helpful and communicated changes in time drop off so that schedules could be adjusted without a problem.”

Review by
09/14/2015

“Cleaned two oriental rugs. Experience was very positive. They made every effort to get rugs back to us in time for a party we were having. We appreciated their extra effort.”

Review by
09/14/2015

“Two flights of stairs, one bedroom rug, and a dining room rug that was badly stained. Showed up on time, were efficient, polite, and seemed to know what they were doing. The person who provided the service was pleasant and thoughtful and asked good questions.”

Review by
09/14/2015

“They cleaned our wall-to-wall carpet in our basement, as well as the stairs. They did not move certain heavy furniture but moved the lighter things. The workmen were on time and did a thorough job. They did not tell me that I was supposed to vacuum the carpet the next day, but it still looked much better.”

Review by
09/14/2015

“The technician arrived on time, was courteous, neat, and did a great job on cleaning the carpet. He asked about problem areas and pretreated them, removing stubborn stains. This was the best carpet cleaning experience and results I have had. My carpet looked great and felt great under my bare feet.”

Review by
09/14/2015

“I am extremely pleased with the work. The carpet looks great. I intend to have Excellent Carpet back for another clean up in the future. The gentleman was thorough in his explanation of services. They were efficient, neat, and highly respectful of the other furniture and accessories in the home.”

Review by
09/14/2015

“Excellent Carpet cleaning, picked up, cleaned two oriental rugs, replaced the fringe on a Persian rug, and delivered the carpets back to my home. The convenience of the home pick-up and return was very helpful. The quality of the work and the telephone updates on the progress were excellent.”

Review by
09/14/2015

“They cleaned the carpet in three rooms and an area rug in the family room. The representative that cleaned the carpet was great at asking questions to find out what was needed, explaining what he would do, and giving me a quote before the work was done. He was very careful and thorough.”

Review by
09/14/2015

“ECC picked up two antique carpets and a kilim we purchased in Turkey. The pieces are hand woven and the motifs are made from natural dyes. All required cleaning and re-fringing. We received an email from ECC's contracted master weaver, who explained what was required to prevent further unraveling of the kilim, and the steps to be taken to re-fringe the carpets. The procedures for cleaning the carpets and lilim were also discussed. We were kept apprised of ECC's progress with the job through phone calls and subsequent emails. ECC met the completion date and the cost was approximately half of what other companies had quoted. The re-fringing workmanship was superb, the reinforced backing on the kilim was masterful, and the cleaning job was excellent. You couldn't ask for more.”

Review by
09/14/2015

“They cleaned several oriental rugs, all from different countries with various percentages of wool and silk. They also repaired the binding on a large oriental rug. They arrived on time and delivered on time. More importantly, they took time to explain both the cleaning process and the proposed repair process.”

Review by
09/14/2015

“Carpet cleaning a few times, one intensive cleaning involving blood, and sofa cleaning as well. They do a very good job, are very efficient, and the carpets and furniture turned out great. The negative is that the price is different every time, for the same square footage, and seems much higher than I expected. I am going to try a different place for comparison.”

Review by
09/14/2015

“Performed the standard shampoo process to 6 rooms in a home that I had just purchased to be used as my primary residence. The actual technical process of the cleaning was very good. The carpets displayed a marked improvement. The carpets are naturally very light in color, so the difference was very impressive. The only negative factor that will prevent me from using them in the future was that the price over the phone was tripled when they actually came to perform the work. Its problematic when you price a product by room, but then change the parameters to square footage. This resulted in my not being able to have all of the carpets I intended to be cleaned. The service that was provided by the technicians was excellent, but the price difference was both very shocking and disappointing.”

Review by
09/14/2015

No review comments provided

Review by
09/14/2015

“Excellent Carpet Cleaning cleaned all of the carpet in our house; family room, stairs, and bedrooms. We also had them put a protective coating on the stairs (like Scotchguard). The positive side is they were responsive and respectful when making and keeping our appointment. The negative side is that our carpets, once dried, did not look as clean as we were hoping, and, there was no follow up from the company to ask if we were satisfied or if there was a problem.”

Review by
10/06/2014

“We just had them redo our bedroom this last week. This is the third time we’ve used them. They did general carpet cleaning for pet stains and toddler stains from potty training. The people are always very nice and very organized. They always are available, so we always have positive things to say. The cleaning lasted for a while. When we were moving into this house, they cleaned the basement rug—that's the one rug we didn't have to clean. I'd give them an A+.”

Review by
10/06/2014

“I remember there being a couple of stains that I didn't think would come out, and they were able to get those stains out. We were moving out of a house that we had been renting, and they did about three rooms for us. That was part of our contract—we had to get the carpets cleaned before we left. They cleaned a combination of pet stains and wear and tear—we had a dog at that time, so I can't be sure if it was the pet or the kids or both. I was happy with the service. I'd give them an A rating.”

Review by
10/06/2014

“They had to clean all the carpeting throughout the house. The house was just purchased, and we wanted to have all the carpets cleaned in case the prior owner had pets, so they came and cleaned before anything got moved in. They were on time—my son was moving into his first house and there was a lot of stuff going on, but they were really good about setting up an appointment, and they showed up on time. They took care of everything, and it seemed pretty efficient. They did a good job—I'd rate them as an A.”

Review by
10/06/2014

“They cleaned a carpet with significant pet stains in the basement. My wife is the owner of the property, and we rented the property out for two years to a tenant who had two dogs that she kept locked in the basement, where they had routinely used the restroom. The technician that came out was very professional, very good, and very thorough. Ultimately, it didn't work, but he was very up-front in saying, ‘You know, this is the best we can do, but it might not work once it gets through the carpet and into the pad—it may even get into the concrete underneath.’ He also said, before I had their services charged, that there was a very high chance, given the extent of the stains and the damage, that the carpet would have to be replaced. I was very appreciative of that. I chose them partially because they seemed to be good at interacting with me via the scheduling person. It was very positive—I'd give them an A+. It was really, really well done. Everything about the experience was positive. They know what they're doing, they know their business, and everything was up front and very transparent from top to bottom. They were really, really good, and I will definitely use them again.”

Review by
10/06/2014

“I would give them an A-. I had kind of a niggling little problem where the guys who came kind of lectured me a little bit about getting the carpet dirty. I didn't love that so much. He was like, ‘Well, you know, what's on our feet transfers to the carpet,’ and I wasn’t happy about that. I'm like, ‘Really? In case you didn't notice, I've got dogs, and this house is pretty stinking clean.’ But to be honest, they did a great job. They moved all the furniture around for me—they didn't ask me to do that for them before they got there. In terms of what they did, I was pleased.”

Review by
10/06/2014

“They cleaned the carpet—it had pet stains. They packed up the oriental rugs that we had, took them to their factory, cleaned them, and brought them back. I thought they had good customer service. I'd give them an A-, because the stain and the smell were not completely taken out of the rug. They didn't guarantee that they would, but they didn't get it out.”

Review by
10/06/2014

“I just used them here. The most recent time, they came to clean the carpeting on the stairs, and they also did a spot on our first floor where our animal had had an accident. They're a thorough, friendly staff. They seem to treat our home with a lot of care—they're not walking around with their shoes uncovered or anything like that, so that was all positive. I would give them an A+.”

Review by
10/06/2014

“They did carpet cleaning, and they cleaned the sofas—they didn't do the whole house. I think they did a great job. They were really efficient. We were really happy with the work, so I'd give them an A+. The carpet and upholstery still looked good after a while—I think it held up well.”

Review by
10/06/2014

“They did basic carpet cleaning. They do excellent work—they do an overall good job. I got a deal for another company, but I wanted to try them out because they were a little cheaper. The cleaning has lasted for a little while, so I'd give them an A+.”

Review by
10/06/2014

“I’d rate them as an A-. They said they spot treated the stains on the carpet, and this is not their fault, but I thought they were going to get them all out, and there are still stains there. It's probably not their fault, though.”

Review by
10/06/2014

“They shampooed and deep cleaned the carpets, and the job was really well done. They were extremely professional, nice, and courteous, and they focused on getting the job done extremely well—A+.”

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