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FEATURED REVIEWS
“They've met and exceeded my expectations with their cooperation and consideration. They were times I couldn't be there when they were delivering the carpet and they had no problem rescheduling. My daughter used them before and forgot that they were coming and they had no problem waiting for me to get to her house.”
“I have had several different guys come out over the time I have used them. They are all great.”
“I was most satisfied with their punctuality and overall concern of their work. They really cared about the job.”
“ECC picked up two antique carpets and a kilim we purchased in Turkey. The pieces are hand woven and the motifs are made from natural dyes. All required cleaning and re-fringing. We received an email from ECC's contracted master weaver, who explained what was required to prevent further unraveling of the kilim, and the steps to be taken to re-fringe the carpets. The procedures for cleaning the carpets and lilim were also discussed. We were kept apprised of ECC's progress with the job through phone calls and subsequent emails. ECC met the completion date and the cost was approximately half of what other companies had quoted. The re-fringing workmanship was superb, the reinforced backing on the kilim was masterful, and the cleaning job was excellent. You couldn't ask for more.”
“The technician arrived on time, was courteous, neat, and did a great job on cleaning the carpet. He asked about problem areas and pretreated them, removing stubborn stains. This was the best carpet cleaning experience and results I have had. My carpet looked great and felt great under my bare feet.”
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“They are very detailed in what they do and everything came out perfect.”
“Junior is exceptional”
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“The on-site tech was excellent.”
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“Great service, great results, great job on both carpet and upholstery. I have had both cleaned several times.”
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“Professionalism”
“They were on time and did and great job.”
“They were professional courteous and got the job done.”
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“Excellent work and great w communication”
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“They did a good job removing stains on my carpet.”
“The couch came out a lot better than expected - it looks really good my dog used to get up there a lot and I even had a mouse and had to put a mouse trap up but it still looks great.”
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“They took some really filthy rugs and made them look beautiful!”
“I would like to recognize whoever came over. He did a good job.”
“I have had several different guys come out over the time I have used them. They are all great.”
“They've met and exceeded my expectations with their cooperation and consideration. They were times I couldn't be there when they were delivering the carpet and they had no problem rescheduling. My daughter used them before and forgot that they were coming and they had no problem waiting for me to get to her house.”
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“They met my expectations by removing the stains that were there.”
“The gentleman that cleaned my carpet was excellent!”
“The whole product delivery went beyond my expectations.”
“I was most satisfied with their punctuality and overall concern of their work. They really cared about the job.”
“They met my expectations with the basement and steps.”
“Not sure of name - but woman who answers the phone is fantastic!”
“Great job this is the second time they provided services for me”
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“Property management company had to change the carpet after promises of cleaning would not require the change.”
“Tech was great!”
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“The whole experience was great. Everything went smoothly from start to finish. It did take a while to dry.”
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“We had three carpets done with ECC. I felt the level of cleanliness on the carpets was OK—not great, but one of the carpets was ruined from the chemicals and ECC replaced that carpet. That experience was both helpful and frustrating. It took too long to complete the replacement, and I felt like I had to stay on top of it, but every single person we interacted with was professional, pleasant, and helpful. The whole experience was a bit stressful, though I do think the company was accountable and I very much appreciated that.”
“Great carpet cleaning, but the woman answering the phone and collecting payments was terrible.”
“Very professional. Excellent service.”
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“Good work several years ago.”
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“Very professional. Very thorough. Great job!”
“Have used them three times and always had a very positive experience with them and ended up with very clean carpets.”
“Great pick-up and drop-off service. Very prompt. Pleased by the quality of the finished product.”
“I was pleased with the service. They did a good job.”
“Better than other places we have used.”
“I like the service.”
“We had two couches cleaned. The technician had to come back a second time to remove residual detergents from one of the couches. The staff were very friendly and accommodating during the return visit. Overall, it was a pleasant experience working with Excellent Carpet Cleaning.”
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“Excellent work and very professional.”
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“My carpet was picked up and delivered as they promised and was clean and all the odors were also removed. I have already referred a friend!!”
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“Full-house carpet cleaning. Great service.”
“Cleaned the whole condo. They did a great job”
“Cleaned oriental rug. Convenience of them picking up carpet and returning it.”
“Cleaned wooden floors and steps. They did a better job than I expected them to do and they were nice folks.”
“They came to clean our sofa and upholstered chair and were very nice and thorough. They were very professional and did a good job.”
“They installed a new rug which had to be cut to size. The work was done properly and the installers were very polite.”
“Shampooed carpets and cleaned wood floors. Excellent Carpet Cleaning's personnel were very professional and arrived promptly at the appointed time. Very personable, too.”
“Cleaned carpet in two rooms and a hallway in the basement of a rental property. The experience was positive. The technicians were prompt and professional.”
“Carpet cleaning performed after 10 year of use to get the home ready for rental. The work was excellent and they even took out a few stains I felt were difficult to take out. Professional, on time and good work”
“ECC has the lowest price for top-of-the-line service. Their techs are friendly and arrived on time to provide the service requested. I also like they provided a free estimate. My experience was all positive.”
“On multiple occasions, Excellent Carpet has cleaned both wall-to-wall and area rugs in our home. Excellent Carpet Cleaning company is extremely responsive and reliable and does an excellent job.”
“They cleaned two small carpets. Their customer service was the best. The person who took the carpets away and the person who brought them back were both friendly and courteous.”
“Area carpet cleaning and repair. At the store, everyone was polite and helpful and communicated changes in time drop off so that schedules could be adjusted without a problem.”
“Cleaned two oriental rugs. Experience was very positive. They made every effort to get rugs back to us in time for a party we were having. We appreciated their extra effort.”
“Two flights of stairs, one bedroom rug, and a dining room rug that was badly stained. Showed up on time, were efficient, polite, and seemed to know what they were doing. The person who provided the service was pleasant and thoughtful and asked good questions.”
“They cleaned our wall-to-wall carpet in our basement, as well as the stairs. They did not move certain heavy furniture but moved the lighter things. The workmen were on time and did a thorough job. They did not tell me that I was supposed to vacuum the carpet the next day, but it still looked much better.”
“The technician arrived on time, was courteous, neat, and did a great job on cleaning the carpet. He asked about problem areas and pretreated them, removing stubborn stains. This was the best carpet cleaning experience and results I have had. My carpet looked great and felt great under my bare feet.”
“I am extremely pleased with the work. The carpet looks great. I intend to have Excellent Carpet back for another clean up in the future. The gentleman was thorough in his explanation of services. They were efficient, neat, and highly respectful of the other furniture and accessories in the home.”
“Excellent Carpet cleaning, picked up, cleaned two oriental rugs, replaced the fringe on a Persian rug, and delivered the carpets back to my home. The convenience of the home pick-up and return was very helpful. The quality of the work and the telephone updates on the progress were excellent.”
“They cleaned the carpet in three rooms and an area rug in the family room. The representative that cleaned the carpet was great at asking questions to find out what was needed, explaining what he would do, and giving me a quote before the work was done. He was very careful and thorough.”
“ECC picked up two antique carpets and a kilim we purchased in Turkey. The pieces are hand woven and the motifs are made from natural dyes. All required cleaning and re-fringing. We received an email from ECC's contracted master weaver, who explained what was required to prevent further unraveling of the kilim, and the steps to be taken to re-fringe the carpets. The procedures for cleaning the carpets and lilim were also discussed. We were kept apprised of ECC's progress with the job through phone calls and subsequent emails. ECC met the completion date and the cost was approximately half of what other companies had quoted. The re-fringing workmanship was superb, the reinforced backing on the kilim was masterful, and the cleaning job was excellent. You couldn't ask for more.”
“They cleaned several oriental rugs, all from different countries with various percentages of wool and silk. They also repaired the binding on a large oriental rug. They arrived on time and delivered on time. More importantly, they took time to explain both the cleaning process and the proposed repair process.”
“Carpet cleaning a few times, one intensive cleaning involving blood, and sofa cleaning as well. They do a very good job, are very efficient, and the carpets and furniture turned out great. The negative is that the price is different every time, for the same square footage, and seems much higher than I expected. I am going to try a different place for comparison.”
“Performed the standard shampoo process to 6 rooms in a home that I had just purchased to be used as my primary residence. The actual technical process of the cleaning was very good. The carpets displayed a marked improvement. The carpets are naturally very light in color, so the difference was very impressive. The only negative factor that will prevent me from using them in the future was that the price over the phone was tripled when they actually came to perform the work. Its problematic when you price a product by room, but then change the parameters to square footage. This resulted in my not being able to have all of the carpets I intended to be cleaned. The service that was provided by the technicians was excellent, but the price difference was both very shocking and disappointing.”
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“Excellent Carpet Cleaning cleaned all of the carpet in our house; family room, stairs, and bedrooms. We also had them put a protective coating on the stairs (like Scotchguard). The positive side is they were responsive and respectful when making and keeping our appointment. The negative side is that our carpets, once dried, did not look as clean as we were hoping, and, there was no follow up from the company to ask if we were satisfied or if there was a problem.”
“We just had them redo our bedroom this last week. This is the third time we’ve used them. They did general carpet cleaning for pet stains and toddler stains from potty training. The people are always very nice and very organized. They always are available, so we always have positive things to say. The cleaning lasted for a while. When we were moving into this house, they cleaned the basement rug—that's the one rug we didn't have to clean. I'd give them an A+.”
“I remember there being a couple of stains that I didn't think would come out, and they were able to get those stains out. We were moving out of a house that we had been renting, and they did about three rooms for us. That was part of our contract—we had to get the carpets cleaned before we left. They cleaned a combination of pet stains and wear and tear—we had a dog at that time, so I can't be sure if it was the pet or the kids or both. I was happy with the service. I'd give them an A rating.”
“They had to clean all the carpeting throughout the house. The house was just purchased, and we wanted to have all the carpets cleaned in case the prior owner had pets, so they came and cleaned before anything got moved in. They were on time—my son was moving into his first house and there was a lot of stuff going on, but they were really good about setting up an appointment, and they showed up on time. They took care of everything, and it seemed pretty efficient. They did a good job—I'd rate them as an A.”
“They cleaned a carpet with significant pet stains in the basement. My wife is the owner of the property, and we rented the property out for two years to a tenant who had two dogs that she kept locked in the basement, where they had routinely used the restroom. The technician that came out was very professional, very good, and very thorough. Ultimately, it didn't work, but he was very up-front in saying, ‘You know, this is the best we can do, but it might not work once it gets through the carpet and into the pad—it may even get into the concrete underneath.’ He also said, before I had their services charged, that there was a very high chance, given the extent of the stains and the damage, that the carpet would have to be replaced. I was very appreciative of that. I chose them partially because they seemed to be good at interacting with me via the scheduling person. It was very positive—I'd give them an A+. It was really, really well done. Everything about the experience was positive. They know what they're doing, they know their business, and everything was up front and very transparent from top to bottom. They were really, really good, and I will definitely use them again.”
