American Carpet & Restoration Cleaning (ACRC)
9th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.7 out of 5 stars based on 131 customer surveys.
5
107
4
14
3
6
2
3
1
1
9th year as a Best Pick Call
"Everything we do is driven toward client satisfaction and superior cleaning. Our friendly technicians exceed expectations and provide the very best customer service and fair prices in the Chicago area. We are considerate of your time and possessions. We strive to earn and maintain our clients' trust, repeat business, and pride in referring us."

John Vito | President
Company Information
Services Offered
ACRC offers carpet (including wool), furniture, floor tile and grout, and green cleaning as well as light water restoration.
Warranty
The company guarantees that its custom Stain Cleaning Process works to ensure spot removal and carpet renewal.
Company History
The family-owned-and-operated company has served residential and commercial customers in Chicagoland for over 30 years.
Employee Information
ACRC states that it only hires employees who meet the company's professional qualifications. These employees include Chris Pitman; Josh Santiago, an Iraq War veteran who is certified by the EPA; Joe Wirtanen, who has 32 years of experience, all with ACRC; and Edwin Rosario, who has 17 years of experience in the cleaning industry. Technicians attend Jon-Don cleaning skills seminars.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
675 N North Court
Palatine, IL 60067
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.7 out of 5 stars based on 131 customer surveys.
5
107
4
14
3
6
2
3
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/08/2018

“They did a really nice job on the stairs.”

Review by
09/05/2018

“I would like to recognize the man that came out to do the work for his exceptional service. He was knowledgeable and did a good job.”

Review by
09/05/2018

“They were polite and on time, so that's great.”

Review by
09/03/2018

No review comments provided

Review by
09/03/2018

No review comments provided

Review by
09/03/2018

“tech made great use of his time and did a outstanding job and was a really nice person.”

Review by
09/03/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”

Review by
09/02/2018

No review comments provided

Review by
09/01/2018

“All areas met or exceeded my expectations.”

Review by
08/31/2018

“I would recognize the person that cleaned the carpet for exceptional service. He did a good job.”

Review by
08/29/2018

“American Carpet & Restoration Cleaning Services met and exceeded my expectations because he was very professional. Because the rug was small he also did a couple of small pieces and did not charge me. I thought that was great and I really appreciated that. I was really happy with the customer service and his professionalism.”

Review by
08/29/2018

“They were very personable and generally concerned with me and my wellbeing. Great cleaning services.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“Overall, an okay job.”

Review by
08/22/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“I was the most satisfied with their thoroughness.”

Review by
08/20/2018

“They cleaned a big throw rug in the past. They met my expectations this time.”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

“My carpets look great and so does my couch.”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

No review comments provided

Review by
08/18/2018

“They did a terrific job and met my expectations in everything.”

Review by
08/18/2018

“I highly recommend American Carpet & Restoration. They were just great.”

Review by
08/18/2018

No review comments provided

Review by
08/18/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/16/2018

“They were able to go through and handle the project in a timely fashion. It came in significantly under their budgeted number. They were extremely ethical the way they handled things. They could have got me for more money, but they didn't.”

Review by
08/16/2018

“Vic and Vince were very, very nice and pleasant. I would have them again.”

Review by
08/16/2018

“We've been using them for the last ten years or more and we have a quality product on the ground and they cleaned it.”

Review by
08/16/2018

“Both of the gentleman that came are excellent. They are professional and workmanship was excellent.”

Review by
08/16/2018

“You did an extra small area rug as you was moving out the door, and I really appreciated that.”

Review by
08/16/2018

“In addition to the area rug, they also cleaned tacked-down carpet in two bedrooms. There were several stains, and they did a nice job getting them out.”

Review by
08/12/2018

“Joe from American Carpet Cleaning is the best there is.”

Review by
08/07/2018

“Our tech was personable, professional and punctual!”

Review by
08/07/2018

“Tech was very nice. But overall, I think other companies have done a better job.”

Review by
03/09/2018

No review comments provided

Review by
03/09/2018

“They had very good service. It was also reasonably priced.”

Review by
03/09/2018

“We have used them for many and many years.”

Review by
03/09/2018

No review comments provided

Review by
02/20/2018

“No complaints. They were very good.”

Review by
02/20/2018

“I had a positive experience.”

Review by
02/20/2018

“They did a good job. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I just remember being quite satisfied with their work, and thought they were both pleasant and efficient. I would grade the overall experience with an A.”

Review by
02/20/2018

“I had some blinds cleaned by them. They did a good job, and that was basically what I was looking for. I would grade the overall experience with an A.”

Review by
02/20/2018

“I liked that their prices were very fair, and they were very pleasant and professional. I would grade the overall experience with an A.”

Review by
02/20/2018

“Excellent work. When you're doing contracting, and it's hard on contractors because you don't know. They have to wait for somebody to call and then do a good job, and then all of a sudden everybody calls. So, it's hard to be on time. But they were on time every single time. If they were going to be there at 6 o'clock, somehow, they just made themselves be there on time and they did a good job. And they did what they said they were going to do, and it was a fair price and they left. I would definitely recommend them and use them in the future. Great work and I would definitely use them in the future. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I liked that the gentleman that did it for us was very nice. They explained everything that they were doing, and then they showed us everything that they did. It was a pretty quick process for as much carpet as we have. I would grade the overall experience with an A. No complaints with anything.”

Review by
02/20/2018

“I liked that they were very accommodating, because they had to do the work in a commercial office building, and they were able to work with the hours where they wouldn't disturb people. I would grade the overall experience with an A.”

Review by
06/29/2016

“They cleaned the carpets throughout the house. They were very thorough, very competent, professional, and very helpful. They really went above and beyond to make sure that the work that they did was really exemplary. They deserve an A rating.”

Review by
06/29/2016

“They cleaned carpets for me. They were here on time and polite. I thought that they did a really thorough job. They put the furniture back where it belonged and I really have no complaints. I would grade them an A. I would recommend them and I would use them again.”

Review by
06/29/2016

“They  were very good. They were cleaning rugs for me, upstairs and downstairs. They definitely knew what they were doing. They were taking special care picking up and going behind stuff. I would grade them an A+. The punctuality was fine. We would recommend them.”

Review by
06/29/2016

“They were very good. They had to clean my carpet. I wasn't home, my husband was, and he said that they were very thorough. They moved the furniture and were very professional. I would grade them an A.”

Review by
06/29/2016

“That was at our rental house that we no longer have. They cleaned the carpeting in the family room. I liked that they were quick, good, and got the spots out of the carpet. I would grade them an A.”

Review by
06/29/2016

“I handled it, but it was for my mother's house. In fact, there was a spot that didn't get taken care of, I called them, and within a couple of days, they came back and took care of it. They did carpet cleaning. We had some pet spots and they were good about getting them out. We got the pet package, it wasn't cheap, but they got the spots out. My mom's new puppy caused all kind of problems. I would grade them an A. The guys were very responsive; they came back quickly everything worked out terrific actually.”

Review by
06/29/2016

“They  did a really good job, I'm about to call them again. No complaints—they did a really good job. They were excellent and I’d recommend them.”

Review by
06/29/2016

“They did carpet cleaning and pet urine removal for me. They were on time, well priced, and in and out. I would grade them an A.”

Review by
06/29/2016

“They  cleaned a sofa and an area rug. I liked the responsiveness and thoroughness of the job. They're an A+ company.”

Review by
06/29/2016

“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They did carpet cleaning for me. I like that their personalities were very nice and they did a good job. I would grade them an A rating. I will recommend them.”

Review by
06/29/2016

“It was very good. They cleaned my carpeting and some furniture. They were on time and did a good job. I would give them an A grade. I have recommended them to someone already.”

Review by
06/29/2016

“They were very professional, cooperative, and very nice people. They cleaned all the carpeting upstairs, and did a nice job. I would grade them an A; I was very satisfied.”

Review by
06/29/2016

“They cleaned my carpeting—they do a good job. They are not too expensive; I never had a problem with them. I would grade them an A for everything. I have recommended them.”

Review by
06/29/2016

“They were excellent. They did carpet and bathroom and kitchen tile.”

Review by
06/29/2016

“They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They did carpet cleaning for me. I would mark it all positive.”

Review by
06/29/2016

“They did carpet cleaning for me. They were fast and efficient. I'd rate them as an A.”

Review by
06/29/2016

“They  were excellent, with no complaints, and I would absolutely recommend them.”

Review by
06/29/2016

“They did an excellent job with no complaints from me. I would recommend them.”

Review by
06/29/2016

“They cleaned furniture. It was fine. It was sofas and chairs that they were cleaning. They came in and did the work like they were supposed to. I would grade them a B. I was having it cleaned because I have cats and they had peed on some of the furniture. They sent two guys and one guy did a good job getting out the stains, but the other guy didn't do as good a job.”

Review by
06/29/2016

“They cleaned all the carpet in the whole house. They were timely and cleaned things up when they left. I had no complaints. I would grade them a B+. There was edging along some of the areas that had been dislodged and they had not made an attempt to tuck that back in very good.”

Review by
06/29/2016

“For the most part, they did carpet cleaning for me. One seemed to be in charge smelled really strongly of cigarette smoke and so I was sort of anxious to have them do their job and then get out of the house. I would grade them an C.”

Review by
06/29/2016

“I can't prove anything but I think he stole a large sum of money from us but I can't prove. They were suppose to clean the carpets. They cleaned them okay. He was the only person who had access to the room. And no one else had access to this house. I'm talking about a few thousand dollars. There is nothing I can prove. I think taking a few thousand dollars is worse case. It was two days after that we noticed it. I wouldn't use them again. I would not use them again, you don't have that in there. I could say it was fair service. There was a slight issue; he cleaned out stuff in the drawers. Everything goes back to them stealing.”

Review by
06/29/2016

“It was terrible and they overcharged me and they were not honest, they were awful. Absolutely I would not use them again. I would actually tell me specifically not to use them.”

Review by
08/04/2015

“I'm very happy with ACRC. They've done carpet cleaning and tile cleaning, and they've always done a good job. I would say they get an A for their excellent work.”

Review by
08/04/2015

“They were fine—they did a great job. The staff was friendly, and they were OK. They just did carpet cleaning. An A grade is fine for them.”

Review by
08/04/2015

“ACRC was fine; I use them all the time. They cleaned the carpet in my family room and living room. They're an A grade.”

Review by
08/04/2015

“ACRC cleaned some carpet. They were on time, and it was just fine. I would give them an A.”

Review by
08/04/2015

“They were very thorough. They cleaned a couple of spots in areas that I didn't even ask them to clean, but they did it just because they were there. They were on time, they were very polite, and they were very thorough. I had two rooms. We had some water damage in one of the rooms, so they came out and cleaned and treated that carpet, and then they cleaned another carpet in another room. I would give them an A. I'm thinking of calling them again in the fall.”

Review by
08/04/2015

“They're excellent. They did carpet cleaning. They're just very reliable, and they clean better than anyone else. I've used many carpet cleaners, and ACRC does the best job. I've been using them for years and years and years—I can't even say how many years I've used them. They're an A grade.”

Review by
08/04/2015

“They had a good competitive quote. They put it on the schedule. They came quickly to our house. They were very careful with our furniture in the basement and they treated our house that wasn't being cleaned very well. I just did a web search for a local company. I would give them an A+.”

Review by
08/04/2015

“They were on time with the appointment. They were thorough with their cleaning job, including spots and I have kids, cats and dogs. They were polite. They were professional. Their price was fair market. I was very pleased. It was just carpet cleaning. Very, light-colored off-white carpet. I would give them an A+.”

Review by
08/04/2015

“They're nice people to deal with. I found out about them through a book that was sent to me about good companies to do business with—it was Best Pick Reports. They've also done upholstery cleaning for me. I would give them an A.”

Review by
08/04/2015

“They're on time, they're neat, and they’re tidy, so those are good pluses. They cleaned the carpet in a couple of places. I found out about ACRC from my sister. She likes them, so she referred me to them. This was the second time I used them. I'll give them an A.”

Review by
08/04/2015

“It's a very good company. They were very thorough, and they just do a really good job. They did our family room and stairway. I found out about them through a friend. They're excellent.”

Review by
08/04/2015

“Everybody was very pleasant, and they did their work. I think the last time they were here, they did my stairs in the hallway. My neighbors use them, and I've been using them for years.”

Review by
08/04/2015

“I just enjoyed everything they did. They did a great job on the carpet. They were good—I've had a great experience. I've used them a couple of times. A friend recommended them, and they deserve an A.”

Review by
08/04/2015

“They were on time, they were friendly, and they worked hard. They were fast and completed the job. I believe they cleaned our carpeting and our furniture. I would give them an A. My couches look brand-new.”

Review by
08/04/2015

“They were just doing carpet cleaning. I would say they're a B. I don't know if it was my carpet's fault or not but it smelled kind of wet for a while. It still kind of has a smell so I don't know if that's my carpet.”

Review by
08/04/2015

“They just did a cleaning or shampooing or something. I had to have my apartment cleaned before I moved out. They just did a good job and were friendly when they got there. I would say they're a B grade. They had to cancel my initial appointment at the last minute and I had to rearrange some things in order to get my move out done on time.”

Review by
08/04/2015

“I believe this was a carpet cleaner. It was just carpet that they did. I would imagine they're a B. We were satisfied. All I know is we were satisfied and we had no complaints.”

Review by
07/28/2015

“It was a good experience. They got the job done, that's all you really care about just getting the carpet in. They installed carpeting. An A grade would work.”

Review by
07/28/2015

“The performance and the overall experience were both good. They cleaned my carpet. I found them in Best Pick Reports.”

Review by
07/28/2015

“They steam cleaned a bunch of our rugs. They seemed to know what they were doing and what they couldn't do, and that was good. I’ll give ACRC an A.”

Review by
07/28/2015

“They were OK. They have come and cleaned our carpet maybe two or three times now and they were OK. The carpets stay clean for a while and they came and did it for a reasonable price and they were efficient. I found them in the Best Picks for 2000 whatever. I would give them a B.”

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