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FEATURED REVIEWS
“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”
“My carpets look great and so does my couch.”
“Both of the gentleman that came are excellent. They are professional and workmanship was excellent.”
“I handled it, but it was for my mother's house. In fact, there was a spot that didn't get taken care of, I called them, and within a couple of days, they came back and took care of it. They did carpet cleaning. We had some pet spots and they were good about getting them out. We got the pet package, it wasn't cheap, but they got the spots out. My mom's new puppy caused all kind of problems. I would grade them an A. The guys were very responsive; they came back quickly everything worked out terrific actually.”
“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”
“American Carpet met my expectations because they spent a lot of time here so they gave it a good amount of detail. Since the carpet was wet, when they left you couldn't see that it wasn't cleaned evenly.”
“American Carpet and Restoration Cleaning Services made my 20 year old carpet look new. I am very happy with them and would definitely hire them again.”
“They did an excellent job on our chairs. I would hire them again.”
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“They met my expectations with their quality of the work.”
“I was happy with the work.”
“Our technician was great and I called his boss to tell him so.”
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“If I could remember his name, I would definitely give it......he was absolutely the best. Very nice and very professional.”
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“We've had your service out many times. The guys are professional, prompt and do a fantastic job. Would highly recommend”
“I'm leaving a neutral review because I'm still waiting for American Carpet & Restoration to call me to reschedule an appointment. I've left three messages, and am still interested in having this local company come to my home. Please call 847-303-6780 to schedule. Kindly leave a message, as my husband has trouble getting to the phone (and I work downtown during business hours).”
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“Exceeded my expectations the customer service on the phone was great! Give that guy a raise! Plus the carpet came out like new!”
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“Stairs were good”
“I would have in the past but not now. My carpet didn't smell fresh after last cleaning, They don't give you a detailed invoice of services performed. They just say we did what you had last time. Also, I emailed my dissatisfaction after last cleaning and no one called back. For what they charge I'll find someone else”
“They told me they would come back and work on a bad spot in my carpet that we spoke about and they told me they would come back and give me a bottle of spray stain remover. I called twice to remind them and they never came back....so I gave up.”
“They did a really nice job on the stairs.”
“I would like to recognize the man that came out to do the work for his exceptional service. He was knowledgeable and did a good job.”
“They were polite and on time, so that's great.”
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“tech made great use of his time and did a outstanding job and was a really nice person.”
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“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”
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“All areas met or exceeded my expectations.”
“I would recognize the person that cleaned the carpet for exceptional service. He did a good job.”
“American Carpet & Restoration Cleaning Services met and exceeded my expectations because he was very professional. Because the rug was small he also did a couple of small pieces and did not charge me. I thought that was great and I really appreciated that. I was really happy with the customer service and his professionalism.”
“They were very personable and generally concerned with me and my wellbeing. Great cleaning services.”
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“Overall, an okay job.”
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“I was the most satisfied with their thoroughness.”
“They cleaned a big throw rug in the past. They met my expectations this time.”
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“My carpets look great and so does my couch.”
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“They did a terrific job and met my expectations in everything.”
“I highly recommend American Carpet & Restoration. They were just great.”
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“They were able to go through and handle the project in a timely fashion. It came in significantly under their budgeted number. They were extremely ethical the way they handled things. They could have got me for more money, but they didn't.”
“Vic and Vince were very, very nice and pleasant. I would have them again.”
“We've been using them for the last ten years or more and we have a quality product on the ground and they cleaned it.”
“Both of the gentleman that came are excellent. They are professional and workmanship was excellent.”
“You did an extra small area rug as you was moving out the door, and I really appreciated that.”
“In addition to the area rug, they also cleaned tacked-down carpet in two bedrooms. There were several stains, and they did a nice job getting them out.”
“Joe from American Carpet Cleaning is the best there is.”
“Our tech was personable, professional and punctual!”
“Tech was very nice. But overall, I think other companies have done a better job.”
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“They had very good service. It was also reasonably priced.”
“We have used them for many and many years.”
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“No complaints. They were very good.”
“I had a positive experience.”
“They did a good job. I would grade the overall experience with an A+.”
“I just remember being quite satisfied with their work, and thought they were both pleasant and efficient. I would grade the overall experience with an A.”
“I had some blinds cleaned by them. They did a good job, and that was basically what I was looking for. I would grade the overall experience with an A.”
“I liked that their prices were very fair, and they were very pleasant and professional. I would grade the overall experience with an A.”
“Excellent work. When you're doing contracting, and it's hard on contractors because you don't know. They have to wait for somebody to call and then do a good job, and then all of a sudden everybody calls. So, it's hard to be on time. But they were on time every single time. If they were going to be there at 6 o'clock, somehow, they just made themselves be there on time and they did a good job. And they did what they said they were going to do, and it was a fair price and they left. I would definitely recommend them and use them in the future. Great work and I would definitely use them in the future. I would grade the overall experience with an A+.”
“I liked that the gentleman that did it for us was very nice. They explained everything that they were doing, and then they showed us everything that they did. It was a pretty quick process for as much carpet as we have. I would grade the overall experience with an A. No complaints with anything.”
“I liked that they were very accommodating, because they had to do the work in a commercial office building, and they were able to work with the hours where they wouldn't disturb people. I would grade the overall experience with an A.”
“They cleaned the carpets throughout the house. They were very thorough, very competent, professional, and very helpful. They really went above and beyond to make sure that the work that they did was really exemplary. They deserve an A rating.”
“They cleaned carpets for me. They were here on time and polite. I thought that they did a really thorough job. They put the furniture back where it belonged and I really have no complaints. I would grade them an A. I would recommend them and I would use them again.”
“They were very good. They were cleaning rugs for me, upstairs and downstairs. They definitely knew what they were doing. They were taking special care picking up and going behind stuff. I would grade them an A+. The punctuality was fine. We would recommend them.”
“They were very good. They had to clean my carpet. I wasn't home, my husband was, and he said that they were very thorough. They moved the furniture and were very professional. I would grade them an A.”
“That was at our rental house that we no longer have. They cleaned the carpeting in the family room. I liked that they were quick, good, and got the spots out of the carpet. I would grade them an A.”
“I handled it, but it was for my mother's house. In fact, there was a spot that didn't get taken care of, I called them, and within a couple of days, they came back and took care of it. They did carpet cleaning. We had some pet spots and they were good about getting them out. We got the pet package, it wasn't cheap, but they got the spots out. My mom's new puppy caused all kind of problems. I would grade them an A. The guys were very responsive; they came back quickly everything worked out terrific actually.”
“They did a really good job, I'm about to call them again. No complaints—they did a really good job. They were excellent and I’d recommend them.”
“They did carpet cleaning and pet urine removal for me. They were on time, well priced, and in and out. I would grade them an A.”
“They cleaned a sofa and an area rug. I liked the responsiveness and thoroughness of the job. They're an A+ company.”
“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”
“They did carpet cleaning for me. I like that their personalities were very nice and they did a good job. I would grade them an A rating. I will recommend them.”
“It was very good. They cleaned my carpeting and some furniture. They were on time and did a good job. I would give them an A grade. I have recommended them to someone already.”
“They were very professional, cooperative, and very nice people. They cleaned all the carpeting upstairs, and did a nice job. I would grade them an A; I was very satisfied.”
“They cleaned my carpeting—they do a good job. They are not too expensive; I never had a problem with them. I would grade them an A for everything. I have recommended them.”
“They were excellent. They did carpet and bathroom and kitchen tile.”
“They were excellent with no complaints and I would recommend them.”
“They did carpet cleaning for me. I would mark it all positive.”
“They did carpet cleaning for me. They were fast and efficient. I'd rate them as an A.”
“They were excellent, with no complaints, and I would absolutely recommend them.”
“They did an excellent job with no complaints from me. I would recommend them.”
“They cleaned furniture. It was fine. It was sofas and chairs that they were cleaning. They came in and did the work like they were supposed to. I would grade them a B. I was having it cleaned because I have cats and they had peed on some of the furniture. They sent two guys and one guy did a good job getting out the stains, but the other guy didn't do as good a job.”
