American Carpet & Restoration Cleaning (ACRC)
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.8 out of 5 stars based on 125 customer surveys.
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13
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8th year as a Best Pick Call
"Everything we do is driven toward client satisfaction and superior cleaning. Our friendly technicians exceed expectations and provide the very best customer service and fair prices in the Chicago area. We are considerate of your time and possessions. We strive to earn and maintain our clients' trust, repeat business, and pride in referring us."

John Vito | President
Company Information
Services Offered
ACRC offers carpet (including wool), furniture, floor tile and grout, and green cleaning as well as light water restoration.
Warranty
The company guarantees that its custom Stain Cleaning Process works to ensure spot removal and carpet renewal.
Company History
The family-owned-and-operated company has served residential and commercial customers in Chicagoland for over 30 years.
Employee Information
ACRC states that it only hires employees who meet the company's professional qualifications. These employees include Chris Pitman; Josh Santiago, an Iraq War veteran who is certified by the EPA; Joe Wirtanen, who has 31 years of experience, all with ACRC; and Edwin Rosario, who has 16 years of experience in the cleaning industry. Technicians attend Jon-Don cleaning skills seminars.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.8 out of 5 stars based on 125 customer surveys.
5
106
4
13
3
3
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/09/2018

“They had very good service. It was also reasonably priced.”

Review by
03/09/2018

“We have used them for many and many years.”

Review by
03/09/2018

No review comments provided

Review by
03/09/2018

No review comments provided

Review by
02/20/2018

“No complaints. They were very good.”

Review by
02/20/2018

“I had a positive experience.”

Review by
02/20/2018

“They did a good job. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I just remember being quite satisfied with their work, and thought they were both pleasant and efficient. I would grade the overall experience with an A.”

Review by
02/20/2018

“I had some blinds cleaned by them. They did a good job, and that was basically what I was looking for. I would grade the overall experience with an A.”

Review by
02/20/2018

“I liked that their prices were very fair, and they were very pleasant and professional. I would grade the overall experience with an A.”

Review by
02/20/2018

“Excellent work. When you're doing contracting, and it's hard on contractors because you don't know. They have to wait for somebody to call and then do a good job, and then all of a sudden everybody calls. So, it's hard to be on time. But they were on time every single time. If they were going to be there at 6 o'clock, somehow, they just made themselves be there on time and they did a good job. And they did what they said they were going to do, and it was a fair price and they left. I would definitely recommend them and use them in the future. Great work and I would definitely use them in the future. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I liked that the gentleman that did it for us was very nice. They explained everything that they were doing, and then they showed us everything that they did. It was a pretty quick process for as much carpet as we have. I would grade the overall experience with an A. No complaints with anything.”

Review by
02/20/2018

“I liked that they were very accommodating, because they had to do the work in a commercial office building, and they were able to work with the hours where they wouldn't disturb people. I would grade the overall experience with an A.”

Review by
06/29/2016

“For the most part, they did carpet cleaning for me. One seemed to be in charge smelled really strongly of cigarette smoke and so I was sort of anxious to have them do their job and then get out of the house. I would grade them an C.”

Review by
06/29/2016

“They cleaned the carpets throughout the house. They were very thorough, very competent, professional, and very helpful. They really went above and beyond to make sure that the work that they did was really exemplary. They deserve an A rating.”

Review by
06/29/2016

“They cleaned all the carpet in the whole house. They were timely and cleaned things up when they left. I had no complaints. I would grade them a B+. There was edging along some of the areas that had been dislodged and they had not made an attempt to tuck that back in very good.”

Review by
06/29/2016

“They cleaned carpets for me. They were here on time and polite. I thought that they did a really thorough job. They put the furniture back where it belonged and I really have no complaints. I would grade them an A. I would recommend them and I would use them again.”

Review by
06/29/2016

“They  were very good. They were cleaning rugs for me, upstairs and downstairs. They definitely knew what they were doing. They were taking special care picking up and going behind stuff. I would grade them an A+. The punctuality was fine. We would recommend them.”

Review by
06/29/2016

“They were very good. They had to clean my carpet. I wasn't home, my husband was, and he said that they were very thorough. They moved the furniture and were very professional. I would grade them an A.”

Review by
06/29/2016

“That was at our rental house that we no longer have. They cleaned the carpeting in the family room. I liked that they were quick, good, and got the spots out of the carpet. I would grade them an A.”

Review by
06/29/2016

“They cleaned furniture. It was fine. It was sofas and chairs that they were cleaning. They came in and did the work like they were supposed to. I would grade them a B. I was having it cleaned because I have cats and they had peed on some of the furniture. They sent two guys and one guy did a good job getting out the stains, but the other guy didn't do as good a job.”

Review by
06/29/2016

“I can't prove anything but I think he stole a large sum of money from us but I can't prove. They were suppose to clean the carpets. They cleaned them okay. He was the only person who had access to the room. And no one else had access to this house. I'm talking about a few thousand dollars. There is nothing I can prove. I think taking a few thousand dollars is worse case. It was two days after that we noticed it. I wouldn't use them again. I would not use them again, you don't have that in there. I could say it was fair service. There was a slight issue; he cleaned out stuff in the drawers. Everything goes back to them stealing.”

Review by
06/29/2016

“I handled it, but it was for my mother's house. In fact, there was a spot that didn't get taken care of, I called them, and within a couple of days, they came back and took care of it. They did carpet cleaning. We had some pet spots and they were good about getting them out. We got the pet package, it wasn't cheap, but they got the spots out. My mom's new puppy caused all kind of problems. I would grade them an A. The guys were very responsive; they came back quickly everything worked out terrific actually.”

Review by
06/29/2016

“They  did a really good job, I'm about to call them again. No complaints—they did a really good job. They were excellent and I’d recommend them.”

Review by
06/29/2016

“They did carpet cleaning and pet urine removal for me. They were on time, well priced, and in and out. I would grade them an A.”

Review by
06/29/2016

“They  cleaned a sofa and an area rug. I liked the responsiveness and thoroughness of the job. They're an A+ company.”

Review by
06/29/2016

“They did carpet cleaning for me. I like that their personalities were very nice and they did a good job. I would grade them an A rating. I will recommend them.”

Review by
06/29/2016

“It was terrible and they overcharged me and they were not honest, they were awful. Absolutely I would not use them again. I would actually tell me specifically not to use them.”

Review by
06/29/2016

“It was very good. They cleaned my carpeting and some furniture. They were on time and did a good job. I would give them an A grade. I have recommended them to someone already.”

Review by
06/29/2016

“They were very professional, cooperative, and very nice people. They cleaned all the carpeting upstairs, and did a nice job. I would grade them an A; I was very satisfied.”

Review by
06/29/2016

“They cleaned my carpeting—they do a good job. They are not too expensive; I never had a problem with them. I would grade them an A for everything. I have recommended them.”

Review by
06/29/2016

“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They were excellent. They did carpet and bathroom and kitchen tile.”

Review by
06/29/2016

“They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They did carpet cleaning for me. I would mark it all positive.”

Review by
06/29/2016

“They did carpet cleaning for me. They were fast and efficient. I'd rate them as an A.”

Review by
06/29/2016

“They  were excellent, with no complaints, and I would absolutely recommend them.”

Review by
06/29/2016

“They did an excellent job with no complaints from me. I would recommend them.”

Review by
08/04/2015

“I'm very happy with ACRC. They've done carpet cleaning and tile cleaning, and they've always done a good job. I would say they get an A for their excellent work.”

Review by
08/04/2015

“ACRC cleaned some carpet. They were on time, and it was just fine. I would give them an A.”

Review by
08/04/2015

“ACRC was fine; I use them all the time. They cleaned the carpet in my family room and living room. They're an A grade.”

Review by
08/04/2015

“I believe this was a carpet cleaner. It was just carpet that they did. I would imagine they're a B. We were satisfied. All I know is we were satisfied and we had no complaints.”

Review by
08/04/2015

“They were fine—they did a great job. The staff was friendly, and they were OK. They just did carpet cleaning. An A grade is fine for them.”

Review by
08/04/2015

“They were very thorough. They cleaned a couple of spots in areas that I didn't even ask them to clean, but they did it just because they were there. They were on time, they were very polite, and they were very thorough. I had two rooms. We had some water damage in one of the rooms, so they came out and cleaned and treated that carpet, and then they cleaned another carpet in another room. I would give them an A. I'm thinking of calling them again in the fall.”

Review by
08/04/2015

“They just did a cleaning or shampooing or something. I had to have my apartment cleaned before I moved out. They just did a good job and were friendly when they got there. I would say they're a B grade. They had to cancel my initial appointment at the last minute and I had to rearrange some things in order to get my move out done on time.”

Review by
08/04/2015

“They're excellent. They did carpet cleaning. They're just very reliable, and they clean better than anyone else. I've used many carpet cleaners, and ACRC does the best job. I've been using them for years and years and years—I can't even say how many years I've used them. They're an A grade.”

Review by
08/04/2015

“They had a good competitive quote. They put it on the schedule. They came quickly to our house. They were very careful with our furniture in the basement and they treated our house that wasn't being cleaned very well. I just did a web search for a local company. I would give them an A+.”

Review by
08/04/2015

“They were on time with the appointment. They were thorough with their cleaning job, including spots and I have kids, cats and dogs. They were polite. They were professional. Their price was fair market. I was very pleased. It was just carpet cleaning. Very, light-colored off-white carpet. I would give them an A+.”

Review by
08/04/2015

“It's a very good company. They were very thorough, and they just do a really good job. They did our family room and stairway. I found out about them through a friend. They're excellent.”

Review by
08/04/2015

“Everybody was very pleasant, and they did their work. I think the last time they were here, they did my stairs in the hallway. My neighbors use them, and I've been using them for years.”

Review by
08/04/2015

“I just enjoyed everything they did. They did a great job on the carpet. They were good—I've had a great experience. I've used them a couple of times. A friend recommended them, and they deserve an A.”

Review by
08/04/2015

“They were on time, they were friendly, and they worked hard. They were fast and completed the job. I believe they cleaned our carpeting and our furniture. I would give them an A. My couches look brand-new.”

Review by
08/04/2015

“They're on time, they're neat, and they’re tidy, so those are good pluses. They cleaned the carpet in a couple of places. I found out about ACRC from my sister. She likes them, so she referred me to them. This was the second time I used them. I'll give them an A.”

Review by
08/04/2015

“They were just doing carpet cleaning. I would say they're a B. I don't know if it was my carpet's fault or not but it smelled kind of wet for a while. It still kind of has a smell so I don't know if that's my carpet.”

Review by
08/04/2015

“They're nice people to deal with. I found out about them through a book that was sent to me about good companies to do business with—it was Best Pick Reports. They've also done upholstery cleaning for me. I would give them an A.”

Review by
07/28/2015

“They were OK. They have come and cleaned our carpet maybe two or three times now and they were OK. The carpets stay clean for a while and they came and did it for a reasonable price and they were efficient. I found them in the Best Picks for 2000 whatever. I would give them a B.”

Review by
07/28/2015

“He was a nice guy. I thought he was very knowledgeable. We had a carpet that was pretty trashed by our dog and I just thought he was really knowledgeable about how to clean it and whether or not we could actually did it. We just had them cleaned just a couple carpets. How about a B+.”

Review by
07/28/2015

“The performance and the overall experience were both good. They cleaned my carpet. I found them in Best Pick Reports.”

Review by
07/28/2015

“It was a good experience. They got the job done, that's all you really care about just getting the carpet in. They installed carpeting. An A grade would work.”

Review by
07/28/2015

“They steam cleaned a bunch of our rugs. They seemed to know what they were doing and what they couldn't do, and that was good. I’ll give ACRC an A.”

Review by
08/28/2014

“They did a good job, they had a fair price, and they were very professional. They did carpet cleaning and upholstery work as well. I'd grade them with an A.”

Review by
08/28/2014

“They helped me, and they did a fine job. They arrived when they were supposed to and did what we asked. It all seemed to work out fine. I would give it an A-.”

Review by
08/28/2014

“this was over a year ago. They were just very friendly and did their job and left. It was just carpeting. They didn't have to do anything else. I would give them an A.”

Review by
08/28/2014

“Well, I've only done work once and it was a referral and, they do a pretty good job. I haven't had any issues. A is good.”

Review by
08/28/2014

“They got my stains out. I think I've been using them for many years. I'd go with an A+.”

Review by
08/28/2014

“Just it was a really good job, very fair price, and very professional. They did upholstery as well as carpet. I would give them an A.”

Review by
08/28/2014

“They are good. No problem. Excellent, no complaints.”

Review by
08/28/2014

“They used a wet process on the carpet cleaning, and they were really great. I liked that the owner gave me the quote. He was really thorough on the phone, he followed up before they came, and then he followed up afterward to make sure everything was fine. I got them out of the Best Pick Reports, and I would use them again. They’re A+.”

Review by
08/28/2014

“They got our stain out, they were quick, and that was about it. We just had one large stain in our condo that we're renting out, so it was like newish floors so we didn't need the whole room cleaned but they got the stain out. They were really nice. It looks wonderful. The stain's out. We'd use them again if we needed them. I would give them an A. They were wonderful. We had no problem.”

Review by
08/28/2014

“I use them for carpet cleaning about once a year. My experience with them has been very positive—that's why I’ve been using them for years. What I like most about ACRC is that they do a great job, and they’re always are available when I need them. I use organic solutions, and they are respectful of my property, of course. I would rate them as an A+ company.”

Review by
08/28/2014

“They met my schedule, they're very professional when they come here and they do a good job. They only did carpets for me. I showed him to my brother. He did his job and he's very pleased with that and then he came to my house and did a job couple times, more than once. And I always recommended them because they're really professional and also because you feel like you can trust them when you come to your place. I would give them an A+.”

Review by
08/28/2014

“Actually they had to keep coming back to work on areas that they called it wicking and we had a an odor issue from whatever previous items were here, so they had to come back like three or four times and they left a dryer and they kept trying to make it right and finally the last time it got mostly right where again it was the point where is it just so much damage to the carpet that can't be taken care of so it was resolved to my satisfaction. It was just carpet. I'll give them an A.”

Review by
08/28/2014

“They were prompt, they were here when they said they were going to be here. They did a very, very good job, I actually had to leave because I had a previous engagement but my mom was here and my mom said that they were able to do the job without her having to do anything. That's what she was kind of skeptical about being here because she thought that she might have to move a chair or table or something like that. But they did a beautiful job and she didn't have to do anything so, if mom's happy, I'm happy. I'd go ahead and give them an A.”

Review by
08/28/2014

“Friendly guys, there were two guys that came in. They were willing to do couple extra things, there was a lot of stains on my carpet and a piece of furniture that I had and they were able to get all that stuff out. After I inspected it further and probably with more detail, I found a couple of things that they'd missed and they were more than willing to clean it all up. They were fast, it was definitely a lot quicker than what I'd expected. Professional guys and, yeah, they were in and out it was just a quick process; smooth. It was a carpet, area rug, and a leather couch. I'd give them an A.”

Review by
08/28/2014

“I would recommend American Carpet to anybody. They were very good. They weren't actually able to solve our problem, but they were very nice enough to try, very diligently, and when they couldn't solve it, they didn't charge us. We had a stain that we got in our carpet due to my child dripping a drop of bathroom cleaner, like a little trail, throughout the bedroom. There was a blue dot every one or two feet, and it didn't come out. It was blue on a beige carpet. We couldn't get it out—in fact later, we were able to get the spot out by ourselves by actually bleaching the carpets. Now we got rid of the blue spots and have giant white spots. They came in cleaned what they could, and they couldn't do anything for us. They left and apologized for not being able to help us. I would recommend them to anyone—they got good reports from my wife's work. He’s heck of a nice guy, but he couldn't clean the carpet. I would give them a very high grade on customer satisfaction.”

Review by
08/28/2014

“ACRC cleaned my carpets. I would say they had good follow-up and professional service, which made my experience positive. They came when they said they were going to come. It was probably an A- experience.”

Review by
08/28/2014

“We've had them for at least 10 years and I'm always very happy with them. They're friendly, they're thorough, they even came back once and did it. They come early when I request them. I'd give them an A+.”

Review by
08/28/2014

“They did an excellent job on my furniture. They were very personable and came when they were supposed to. They were highly recommended, and I was very happy with the service. I would give them an A.”

Review by
08/28/2014

“ACRC did carpet cleaning for me two times, and I thought they were very professional. Their work was exceptional. I’d give them five stars all the way through. They did a great job.”

Review by
04/23/2014

“It was a pretty decent job. That was the first time I had them do work for me. I chose them based on reviews in the book that you guys have put out actually. They cleaned four rooms and a hallway. The floor dried in a reasonable amount of time. I would give them a B. I would recommend them. They did a good job. I would just think they should, when they can't get something out, they should come and tell us about that rather than just me finding it later. I was trying not to walk on the wet carpet and then I found that they couldn't get a stain out.”

Review by
04/23/2014

“I'm very picky. I was happy enough with ACRC that I am planning on calling them back to do a carpet cleaning again, so they must have done a good job. I told them over the phone what I wanted, and they didn't give me a hassle about it. I moved most of the furniture out, but some of the big pieces I couldn't move, and they didn't give me a hassle about moving a couch and a chair for us. Some places that I've had in the past have said, ‘We don't move furniture,’ so I felt like they were professional, and I thought they did a good job. I threw in a few extra area rugs at the end just because they have a minimum, and most of my house is not carpeted. I thought that was nice because they could have been like, ‘That wasn't scheduled, so we're not going to do it.’ The only thing was that the floor underneath was wet, and with wood flooring, you have to be a little careful about that. I think this time around, I might ask them for a little bit more information about that so that the floors or the backing underneath do not get ruined. They’re definitely an A.”

Review by
04/23/2014

“ACRC did our carpets last fall. They did every room in the whole house. They came on time, and they did what they said they were going to do. They did a nice job. They deserve an A+ grade.”

Review by
04/22/2014

“My sister had a problem at her townhouse with some carpeting that got stained because the door was leaking, and I took care of it for her because she works full time, and I’m retired. They gave the estimate and came out when they committed to coming out to clean the carpets. They did that quickly, and they did a wonderful job. They were there on time and did everything they committed to doing. They earned an A+.”

Review by
04/22/2014

“They cleaned my carpets in the living room, dining room, and a hallway. They did a good job. They came in here, cleaned my room, and then helped me move the furniture around. They left quickly and quietly. I'd give them an A+.”

Review by
04/22/2014

“The quality was fine. I just wanted to employ somebody that was local and not just a big name. I would tell someone that they do what they say they're going to do. They just did carpet cleaning. I think it was a few rooms. I guess I'd give them a B+. I would recommend them.”

Review by
04/21/2014

“They did a good job. The job was the stairs and then the upstairs, which is mainly carpeted. So, it was three rooms of carpeting, two stairways, the landing, and one other room. The person that I talked to, who took my call, was the one who owned the company and he knew what he was talking about. He'd been doing it a long time, and he had answers to all my questions. The price was right compared to other places. I'd give them an A+.”

Review by
04/18/2014

“They cleaned all my carpeting. They were very thorough, on time, and neat, and they did a good job. I would use the company again, and I’d give them an A grade.”

Review by
04/18/2014

“This was my first time using them ACRC, and they did a great job. I would hire them in the future. They should get an A.”

Review by
04/17/2014

“ACRC was fabulous, on time, and professional. They did my whole house, and everything was super. I would give them an A+ grade all around.”

Review by
04/17/2014

“ACRC cleaned the carpeting really well, and it was dry by the time they said it would be. The worker who came out was fabulous, and the experience was everything I thought it would be.”

Review by
03/11/2014

“ACRC missed a couple of spots—they either didn't come out, or they missed them—so I called back, and the next day, they were here. They did a great job, and I haven't had my carpet cleaned since then. It looks beautiful. Those things happened, and the owner was very nice about it. We liked him. They came right away, and I had no complaints. This was my first time using them. I said, ‘Well, I'll try them,’ because I tried another company and was very disappointed. I would call ACRC in the future; I will have them back. They came the second time, and they did the job really quickly. I would say they get an A. They were gentlemen. The workers were very polite and nice, and they gave me good customer service.”

Review by
03/06/2014

“They cleaned just the living room in a small condo, and I was really pleased with it. This was the first time I used them; my daughter recommended them. The next time I need the carpet cleaned, I'll call them again. They were very pleasant, very nice, and very thorough.”

Review by
03/03/2014

“I had ACRC do work for me a year ago. I got that company out of the Best Pick Reports book, so I agree with everything the Best Picks said. They just did a section of the house, and if I were to grade them, it was an A.”

Review by
02/28/2014

“They seem to be efficient. My carpet is clean when they're done, and it doesn't take it long to dry. I'm very satisfied with it. I would tell other homeowners in the area that they come when they say they will, they finish in an efficient manner—but quickly—and they're very pleasant. I can't say anything bad about them. They deserve an A.”

Review by
02/28/2014

“ACRC came out a year ago and cleaned my carpets. They did three rooms, and the quality of the work was fine. I would probably use them again. We'll go with an A for this company.”

Review by
02/27/2014

“The experience with American Carpet was fine. They did a decent job. I don't have any complaints. It was a carpet.”

Review by
02/27/2014

“I've always been very happy with American Carpet. What I like about them is they're always very reliable, very thorough, and they always just do a really good job. I have no complaints. They have always been doing carpet cleaning. I have used them for several years. I do not recall how I found out about them. I'm very pleased, so A+. It's all been positive.”

Review by
02/27/2014

“American Carpet was very careful to give an accurate estimate of what it would be, and then they did a fine job, and then they followed up to see if we were satisfied with the service. I had my carpet cleaned by them. They did fine with the heavy-traffic areas. The customer service was very good. I'd give them an A.”

Review by
02/27/2014

“American Carpet was very professional. They got in here and got the work done, and got out. They cleaned my carpet. When the work was finished, the carpet felt really clean. I can't tell you what kind of solution they used. I hope they used organic because I have dogs. Everything was great. I'd give them an A+.”

Review by
02/27/2014

“American Carpet was very good. They did a good job and the carpet is clean. It was carpet. The high-traffic areas turned out OK. The customer service was good. I think I would give this company a B and I would recommend them to others.”

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