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FEATURED REVIEWS
“the BEST! All the stains removed Spotless Above and beyond my expectations! Totally happy! Totally satisfied! magnificent work! I was going to have the carpeting replaced and they made it new again.”
“Joe is the best! He has helped us many times. He has always worked hard to get stains out and give us suggestions to keep our carpets clean. As long as Joe is working we will use American Carpets. He goes above and beyond.”
“I would like to recognize Vinny for exceptional service. He was the one that took the call.”
“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”
“My carpets look great and so does my couch.”
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“They really did try very hard to my resolve my staining issue. They did go above and beyond. Even though they did not get it as clean as I wanted they put in a lot of effort, so I will use them again.”
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“the BEST! All the stains removed Spotless Above and beyond my expectations! Totally happy! Totally satisfied! magnificent work! I was going to have the carpeting replaced and they made it new again.”
“Joe is the best! He has helped us many times. He has always worked hard to get stains out and give us suggestions to keep our carpets clean. As long as Joe is working we will use American Carpets. He goes above and beyond.”
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“Joe and Chris did an awesome job for us. We have been using them for a long time.”
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“I would like to recognize the person who I believe was a partner in the business, and the other gentleman. They were both experienced, and have been with the company for a while. They spoke about the company, and spoke well about it, like it was their company. Everything was done properly.”
“They did a good job. We had some issues with my dog staining the carpet and they did a good job. My moms real picky and she even said they did a great job.”
“I would like to recognize Joe and Vinny for exceptional service.”
“I would like to recognize Vinny for exceptional service. He was the one that took the call.”
“They exceeded in all areas.”
“American Carpet & Restoration Cleaning Services was sent to clean a spot that was left from someone who cleaned our sump pump and completed the task.”
“We don't believe they were thorough in their cleaning; and there is evidence of dirty water left on carpet.”
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“Sofa and light living room area rug. Your team has kept my carpet and furniture looking new for 20+ years.”
“They did a great job at a reasonable price.”
“Excellent job on wall-to-wall carpeting that was overdue for cleaning and had several "mystery" spots.”
“Guys cleaning the carpet were great.”
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“American Carpet met my expectations because they spent a lot of time here so they gave it a good amount of detail. Since the carpet was wet, when they left you couldn't see that it wasn't cleaned evenly.”
“American Carpet and Restoration Cleaning Services made my 20 year old carpet look new. I am very happy with them and would definitely hire them again.”
“They did an excellent job on our chairs. I would hire them again.”
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“They met my expectations with their quality of the work.”
“I was happy with the work.”
“Our technician was great and I called his boss to tell him so.”
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“If I could remember his name, I would definitely give it......he was absolutely the best. Very nice and very professional.”
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“We've had your service out many times. The guys are professional, prompt and do a fantastic job. Would highly recommend”
“I'm leaving a neutral review because I'm still waiting for American Carpet & Restoration to call me to reschedule an appointment. I've left three messages, and am still interested in having this local company come to my home. Please call 847-303-6780 to schedule. Kindly leave a message, as my husband has trouble getting to the phone (and I work downtown during business hours).”
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“Exceeded my expectations the customer service on the phone was great! Give that guy a raise! Plus the carpet came out like new!”
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“Stairs were good”
“I would have in the past but not now. My carpet didn't smell fresh after last cleaning, They don't give you a detailed invoice of services performed. They just say we did what you had last time. Also, I emailed my dissatisfaction after last cleaning and no one called back. For what they charge I'll find someone else”
“They told me they would come back and work on a bad spot in my carpet that we spoke about and they told me they would come back and give me a bottle of spray stain remover. I called twice to remind them and they never came back....so I gave up.”
“They did a really nice job on the stairs.”
“I would like to recognize the man that came out to do the work for his exceptional service. He was knowledgeable and did a good job.”
“They were polite and on time, so that's great.”
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“tech made great use of his time and did a outstanding job and was a really nice person.”
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“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”
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“All areas met or exceeded my expectations.”
“I would recognize the person that cleaned the carpet for exceptional service. He did a good job.”
“American Carpet & Restoration Cleaning Services met and exceeded my expectations because he was very professional. Because the rug was small he also did a couple of small pieces and did not charge me. I thought that was great and I really appreciated that. I was really happy with the customer service and his professionalism.”
“They were very personable and generally concerned with me and my wellbeing. Great cleaning services.”
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“Overall, an okay job.”
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“I was the most satisfied with their thoroughness.”
“They cleaned a big throw rug in the past. They met my expectations this time.”
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“My carpets look great and so does my couch.”
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“They did a terrific job and met my expectations in everything.”
“I highly recommend American Carpet & Restoration. They were just great.”
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“They were able to go through and handle the project in a timely fashion. It came in significantly under their budgeted number. They were extremely ethical the way they handled things. They could have got me for more money, but they didn't.”
“Vic and Vince were very, very nice and pleasant. I would have them again.”
“We've been using them for the last ten years or more and we have a quality product on the ground and they cleaned it.”
“Both of the gentleman that came are excellent. They are professional and workmanship was excellent.”
“You did an extra small area rug as you was moving out the door, and I really appreciated that.”
“In addition to the area rug, they also cleaned tacked-down carpet in two bedrooms. There were several stains, and they did a nice job getting them out.”
“Joe from American Carpet Cleaning is the best there is.”
“Our tech was personable, professional and punctual!”
“Tech was very nice. But overall, I think other companies have done a better job.”
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“They had very good service. It was also reasonably priced.”
“We have used them for many and many years.”
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“No complaints. They were very good.”
“I had a positive experience.”
“They did a good job. I would grade the overall experience with an A+.”
“I just remember being quite satisfied with their work, and thought they were both pleasant and efficient. I would grade the overall experience with an A.”
