American Carpet & Restoration Cleaning (ACRC)
7th year as a Best Pick
certified company
A
rated
Based on 148 reviews
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Verified Workers' Comp
7th year as a Best Pick Call
"Everything we do is driven toward client satisfaction and superior cleaning. Our friendly technicians exceed expectations and provide the very best customer service and fair prices in the Chicago area. We are considerate of your time and possessions. We strive to earn and maintain our clients' trust, repeat business, and pride in referring us."

John Vito | President
Company Information
Services Offered
ACRC offers carpet (including wool), furniture, floor tile and grout, and green cleaning as well as light water restoration.
Warranty
The company guarantees that its custom Stain Cleaning Process works to ensure spot removal and carpet renewal.
Company History
The family-owned-and-operated company has served residential and commercial customers in Chicagoland for over 30 years.
Employee Information
ACRC states that it only hires employees who meet the company's professional qualifications. These employees include Chris Pitman; Josh Santiago, an Iraq War veteran who is certified by the EPA; Joe Wirtanen, who has 30 years of experience, all with ACRC; and Edwin Rosario, who has 15 years of experience in the cleaning industry. Technicians attend Jon-Don cleaning skills seminars.
Areas Served
Northern Chicago, North Shore, Northwest Chicago Suburbs, Southwest Chicago Suburbs, Western Chicago Suburbs
A selection of 148 homeowner reviews:
“They did a really good job, and I'm about to call them again. It was excellent. I would recommend them for sure.”
“ACRC was very good. They were cleaning rugs for me upstairs and downstairs. They definitely knew what they were doing and took special care picking up stuff and going behind stuff. I would give them an A+.”
“We had some pet spots, and they were good about getting them out. My mom's new puppy caused all kinds of problems. The guys were very responsive, they came back quickly, and everything worked out terrific. They get an A.”
“They cleaned a sofa and an area rug. I liked the responsiveness and the thoroughness of the job—A+.”
“ACRC was excellent, and I would absolutely recommend them.”
“They were excellent with no complaints and I would recommend them.”
“They were excellent. They did carpet and bathroom and kitchen tile.”
“They did an excellent job with no complaints from me. I would recommend them.”
“That was at our rental house that we no longer have. They cleaned the carpeting in the family room. I liked that they were quick, good, and got the spots out of the carpet. I would grade them an A.”
“They were OK—they were fine.”
“They did carpet cleaning for me. They were fast and efficient. I'd rate them as an A.”
“They cleaned the carpets throughout the house. They were very thorough, very competent, professional, and very helpful. They really went above and beyond to make sure that the work that they did was really exemplary. They deserve an A rating.”
“It was very good. They cleaned my carpeting and some furniture. They were on time and did a good job. I would give them an A grade. I have recommended them to someone already.”
“They were very professional, cooperative, and very nice people. They cleaned all the carpeting upstairs, and did a nice job. I would grade them an A; I was very satisfied.”
“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”
“They did carpet cleaning for me. I would mark it all positive.”
“They were very good. They had to clean my carpet. I wasn't home, my husband was, and he said that they were very thorough. They moved the furniture and were very professional. I would grade them an A.”
“They cleaned carpets for me. They were here on time and polite. I thought that they did a really thorough job. They put the furniture back where it belonged and I really have no complaints. I would grade them an A. I would recommend them and I would use them again.”
“Those guys were really good and maybe they even scrubbed my chair too hard. They cleaned a wall-to-wall carpet, a wool carpet, recliner, and four kitchen chairs. They knew what they were doing, they were quick, and they did a nice job without a mess. The next time, even though I'm on the second floor, they can bring the hose up through the balcony and won't have to bring up their portable equipment. I would grade them an A. I already have recommended them; they did other quotes in the building.”
“They did carpet cleaning for me. I like that their personalities were very nice and they did a good job. I would grade them an A rating. I will recommend them.”
“They're excellent. They did carpet cleaning. They're just very reliable, and they clean better than anyone else. I've used many carpet cleaners, and ACRC does the best job. I've been using them for years and years and years—I can't even say how many years I've used them. They're an A grade.”
“It's a very good company. They were very thorough, and they just do a really good job. They did our family room and stairway. I found out about them through a friend. They're excellent.”
“They were on time, they were friendly, and they worked hard. They were fast and completed the job. I believe they cleaned our carpeting and our furniture. I would give them an A. My couches look brand-new.”
“I'm very happy with ACRC. They've done carpet cleaning and tile cleaning, and they've always done a good job. I would say they get an A for their excellent work.”
“The performance and the overall experience were both good. They cleaned my carpet. I found them in Best Pick Reports.”
“They steam cleaned a bunch of our rugs. They seemed to know what they were doing and what they couldn't do, and that was good. I'll give ACRC an A.”
“They were very thorough. They cleaned a couple of spots in areas that I didn't even ask them to clean, but they did it just because they were there. They were on time, they were very polite, and they were very thorough. I had two rooms. We had some water damage in one of the rooms, so they came out and cleaned and treated that carpet, and then they cleaned another carpet in another room. I would give them an A. I'm thinking of calling them again in the fall.”
“They're on time, they're neat, and they're tidy, so those are good pluses. They cleaned the carpet in a couple of places. I found out about ACRC from my sister. She likes them, so she referred me to them. This was the second time I used them. I'll give them an A.”
“They were fine—they did a great job. The staff was friendly, and they were OK. They just did carpet cleaning. An A grade is fine for them.”
“ACRC was fine; I use them all the time. They cleaned the carpet in my family room and living room. They're an A grade.”
“Everybody was very pleasant, and they did their work. I think the last time they were here, they did my stairs in the hallway. My neighbors use them, and I've been using them for years.”
“I just enjoyed everything they did. They did a great job on the carpet. They were good—I've had a great experience. I've used them a couple of times. A friend recommended them, and they deserve an A.”
“ACRC cleaned some carpet. They were on time, and it was just fine. I would give them an A.”
“They're nice people to deal with. I found out about them through a book that was sent to me about good companies to do business with—it was Best Pick Reports. They've also done upholstery cleaning for me. I would give them an A.”
“ACRC is excellent. They're very reliable, and they clean better than anyone else. I've used many carpet cleaners, and they do the best job. I've been using them for years and years and years. They're an A.”
“They were on time, fast, and friendly, and they worked hard. They cleaned our carpeting and our furniture. I would give them an A. My couches look brand-new.”
“ACRC is a very good company. They were very thorough, and they just do a really good job. They did our family room and stairway. They're excellent.”
“I enjoyed everything ACRC did. They did a great job on the carpet. I've used them a couple of times for carpet cleaning, and I've had a great experience. A friend recommended them. They deserve an A.”
“My sister had a problem at her townhouse with some carpeting that got stained because the door was leaking, and I took care of it for her because she works full time, and I'm retired. They gave the estimate and came out when they committed to coming out to clean the carpets. They did that quickly, and they did a wonderful job. They were there on time and did everything they committed to doing. They earned an A+.”
“They cleaned my carpets in the living room, dining room, and a hallway. They did a good job. They came in here, cleaned my room, and then helped me move the furniture around. They left quickly and quietly. I'd give them an A+.”
“ACRC did our carpets last fall. They did every room in the whole house. They came on time, and they did what they said they were going to do. They did a nice job. They deserve an A+ grade.”
“I use them for carpet cleaning about once a year. My experience with them has been very positive—that's why I've been using them for years. What I like most about ACRC is that they do a great job, and they're always are available when I need them. I use organic solutions, and they are respectful of my property, of course. I would rate them as an A+ company.”
“They used a wet process on the carpet cleaning, and they were really great. I liked that the owner gave me the quote. He was really thorough on the phone, he followed up before they came, and then he followed up afterward to make sure everything was fine. I got them out of the Best Pick Reports, and I would use them again. They're A+.”
“ACRC was fabulous, on time, and professional. They did my whole house, and everything was super. I would give them an A+ grade all around.”
“They cleaned all my carpeting. They were very thorough, on time, and neat, and they did a good job. I would use the company again, and I'd give them an A grade.”
“This was my first time using them ACRC, and they did a great job. I would hire them in the future. They should get an A.”
“ACRC did carpet cleaning for me two times, and I thought they were very professional. Their work was exceptional. I'd give them five stars all the way through. They did a great job.”
“ACRC cleaned my carpets. I would say they had good follow-up and professional service, which made my experience positive. They came when they said they were going to come. It was probably an A- experience.”
“I'm very picky. I was happy enough with ACRC that I am planning on calling them back to do a carpet cleaning again, so they must have done a good job. I told them over the phone what I wanted, and they didn't give me a hassle about it. I moved most of the furniture out, but some of the big pieces I couldn't move, and they didn't give me a hassle about moving a couch and a chair for us. Some places that I've had in the past have said, 'We don't move furniture,' so I felt like they were professional, and I thought they did a good job. I threw in a few extra area rugs at the end just because they have a minimum, and most of my house is not carpeted. I thought that was nice because they could have been like, 'That wasn't scheduled, so we're not going to do it.' The only thing was that the floor underneath was wet, and with wood flooring, you have to be a little careful about that. I think this time around, I might ask them for a little bit more information about that so that the floors or the backing underneath do not get ruined. They're definitely an A.”
“They helped me, and they did a fine job. They arrived when they were supposed to and did what we asked. It all seemed to work out fine. I would give it an A-.”
“They did an excellent job on my furniture. They were very personable and came when they were supposed to. They were highly recommended, and I was very happy with the service. I would give them an A.”
“ACRC cleaned the carpeting really well, and it was dry by the time they said it would be. The worker who came out was fabulous, and the experience was everything I thought it would be.”
“ACRC cleaned the carpets in my entire house. The quality of their work was excellent. I would grade them an A+, and I would recommend the company.”
“I used American Carpet & Restoration Cleaning, and it was great. Everything was great. They do a very fine job. I would give the company a high rating.”
“American Carpet & Restoration Cleaning cleaned four rooms of carpeting, and the technicians on the job were excellent. I would rate them an A.”
“They did carpet cleaning, and they did a good job. They cleaned all the carpets where they were stained, so they worked particularly on those stains and tried to remove them as best they could. I felt very comfortable with their service. I would give them an A grade.”
“ACRC missed a couple of spots—they either didn't come out, or they missed them—so I called back, and the next day, they were here. They did a great job, and I haven't had my carpet cleaned since then. It looks beautiful. Those things happened, and the owner was very nice about it. We liked him. They came right away, and I had no complaints. This was my first time using them. I said, 'Well, I'll try them,' because I tried another company and was very disappointed. I would call ACRC in the future; I will have them back. They came the second time, and they did the job really quickly. I would say they get an A. They were gentlemen. The workers were very polite and nice, and they gave me good customer service.”
“They just cleaned the carpet in the living room and the family room. The quality of the work was very good. I would recommend the company. Their grade would be an A+.”
“I used ACRC, and I'd give them a very good report. It was positive. They came on time, they were clean, they got the carpet really clean, and they were respectful of my house. And I think they followed up to make sure I was satisfied. They earned an A+.”
“The technicians were very professional. They understood exactly what I was looking for, and they completed the work on time, as they estimated. I would give them an A+ because it was absolutely excellent.”
“I thought American Carpet & Restoration Cleaning was professional, and the quality of their work was very good. They cleaned the carpets, and I didn't have any complaints. I would rate them as an A+.”
“We got a recommendation for American Carpet & Restoration Cleaning out of the Best Pick Reports book, and it was very good. Working with them was an A+ experience.”
“They cleaned my carpets, and they were fine. This was the first time I used this company. The customer service was OK, and the time was OK, too. They did a good job. I'd give them an A rating.”
“I used ACRC. They were quick, and they knew what to do. I found them in the Best Pick Reports book, and they did whatever I already expected. Two guys came to my place, and they were professional. They did everything right—not too much, not too little—and they were polite. The carpet got so clean—actually, more so than we expected. I think it's an A grade for them.”
“I used American Carpet & Restoration Cleaning. They cleaned one wool carpet and the stairwell. I would rate them an A, and I have recommended them to a friend. I found out about them from the Best Pick Reports.”
“I went with ACRC. It was really great quality work, and they were really friendly. They cleaned the living room, dining room, and hallway. I heard about them through the Best Pick Reports. I would recommend the company to others, and I would give them the A grade.”
“I had ACRC come out because we had a puppy, and it just made a mess in the basement. It was good. He was very nice, and I would definitely use him again if the dog made a mess in the basement. I would grade him the top grade.”
“American Carpet & Restoration Cleaning came, and they were good. It was a small job. They cleaned my carpeting in the family room. The work is holding up, so I would give them an A.”
“I had ACRC do work for me a year ago. I got that company out of the Best Pick Reports book, so I agree with everything the Best Picks said. They just did a section of the house, and if I were to grade them, it was an A.”
“They seem to be efficient. My carpet is clean when they're done, and it doesn't take it long to dry. I'm very satisfied with it. I would tell other homeowners in the area that they come when they say they will, they finish in an efficient manner—but quickly—and they're very pleasant. I can't say anything bad about them. They deserve an A.”
“ACRC came out a year ago and cleaned my carpets. They did three rooms, and the quality of the work was fine. I would probably use them again. We'll go with an A for this company.”
“They cleaned just the living room in a small condo, and I was really pleased with it. This was the first time I used them; my daughter recommended them. The next time I need the carpet cleaned, I'll call them again. They were very pleasant, very nice, and very thorough.”
“They cleaned the couch, and it's holding up well. American Carpet & Restoration Cleaning earned an A.”

ACRC did an extraordinary job. They were prompt, very neat, and thorough. The gentlemen who came to the house were extremely friendly and hardworking, and they explained exactly what they would do and how it would work. I would give them a five-star recommendation. They're an A+.

They're excellent. They were high quality, conscientious, and service oriented. I would recommend the company—A+.

ACRC cleaned all the carpets in the house and definitely got all the stains out. They were very professional and very easy to work with. I would give them an A+. It was a positive experience.

I think ACRC is great. Last time they came out, they cleaned my carpet and couch, and I'm having them for the second time next week. I'd give them a very, very high rating. I really like them.

They cleaned my carpets. I think it was a steam cleaning because it was wet. I would highly recommend them to others based on my experience. They were wonderful. They were very neat and very organized. They were experienced—they knew exactly what they were doing. They had set prices. I e-mailed all my girlfriends in the neighborhood and said, 'If you need a carpet cleaned, use these guys.'

I found them listed in Best Pick Reports. They gave me an estimate, and I had them come out, and they did a great job. At first, I wasn't sure they did a great job because it turned out that my pets were sick, and I didn't realize they were wetting on the carpet. I called them back, and they said they'd be more than happy to come out and do it again. It was a carpet cleaning, and they do a special sort of deodorizing if you have pet problems. I read some good reviews in Best Picks, and that's why I called them. I'd give them an A+. In that time period, the power went out and was out for a few days, and it affected their office. Even though they didn't have any power, they were calling me back to try and make me happy. They kind of went out of their way in a bad situation.

Everything has gone well. They are great. We had no problems with them. They were on time, and they did a super job. They quoted the price and stayed with it. I have used them twice. They did basic carpet cleaning. They get an A.

Best Pick Reports is where we got the name for American Carpet & Restoration Cleaning. They were excellent. We hang on to Best Picks, and I'm glad we had it because they were excellent.

I loved it—American Carpet & Restoration did a great job. It was a long time ago. It was pretty easy to do. It was very efficient. I would definitely recommend them to friends. It was great. I would give them an A+.

They came and cleaned carpets. I'm very happy. I would probably have them back out to do some more work in the future.

Their service was great. They did five rooms. I would use them again if I needed to.

He cleaned the whole house. It looks nice. I am well satisfied with them. When the weather breaks, I am going to have it done over. It could not be better. My impression is an A.

Everything went fine. That was the first time I used them, and I will call on them again more than likely.

American Carpet with John Vito—I used them. Everything was great. It worked out well, and I am going to call them again.

They are the guys who came out and did my carpet. They did wall-to-wall carpeting. Their cleanup when they were all finished was beautiful. They did a beautiful job.

We have very little carpet and upholstery, so it's been a long time, at least a year now, but everything has worked out very well for me. They are very good. They deserve an A.

Everything was fine. It was carpet. They were very efficient. I have not had to call them back at any point afterward. I would go with an A for them.

I used American Carpet & Restoration Cleaning. We had a couple of rooms where the carpet was cleaned. The quality of their work was excellent. We used them because we found them in Best Pick Reports.

I thought they did a good job. The fellow that came out was very congenial, very polite, and nice, and he went about his work and did it quickly but efficiently. I was very pleased with them. They did carpet cleaning. It looked good for the holidays.

They did an excellent job. I was happy with the service that I received. The work is really good. I would use them again.

Their service was good. I'd use them again.

They were great.

We had a flood in our basement, and they came out and sanitized the basement. They were phenomenal. They were back several times, and they had to follow up to check to see where the moisture was. They did a phenomenal job. We flooded on a Saturday. We were able to get them out to pull out the remainder of the water and sanitize the basement the following day, and they were very prompt and thorough. I'd highly recommend them.

They did carpet cleaning for me. It went fine, and I would call on them again.

They cleaned our carpets. I think they were thorough in their cleaning. It was kind of short notice, and they were able to schedule their time to when I needed them.

It was good. The fellows did everything that they were supposed to do, and out the door they went. I would recommend them to others.

I thought their service was really good. They did everything they said they would. I would use them again.