American Carpet & Restoration Cleaning (ACRC)
9th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.5 out of 5 stars based on 126 customer surveys.
5
92
4
17
3
10
2
5
1
2
9th year as a Best Pick Call
"Everything we do is driven toward client satisfaction and superior cleaning. Our friendly technicians exceed expectations and provide the very best customer service and fair prices in the Chicago area. We are considerate of your time and possessions. We strive to earn and maintain our clients' trust, repeat business, and pride in referring us."

John Vito | President
Company Information
Services Offered
ACRC offers carpet (including wool), furniture, floor tile and grout, and green cleaning as well as light water restoration.
Warranty
The company guarantees that its custom Stain Cleaning Process works to ensure spot removal and carpet renewal.
Company History
The family-owned-and-operated company has served residential and commercial customers in Chicagoland for over 30 years.
Employee Information
ACRC states that it only hires employees who meet the company's professional qualifications. These employees include Chris Pitman; Josh Santiago, an Iraq War veteran who is certified by the EPA; Joe Wirtanen, who has 32 years of experience, all with ACRC; and Edwin Rosario, who has 17 years of experience in the cleaning industry. Technicians attend Jon-Don cleaning skills seminars.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
675 N North Court
Palatine, IL 60067
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

American Carpet & Restoration Cleaning (ACRC) has received 4.5 out of 5 stars based on 126 customer surveys.
5
92
4
17
3
10
2
5
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
09/03/2019

“American Carpet met my expectations because they spent a lot of time here so they gave it a good amount of detail. Since the carpet was wet, when they left you couldn't see that it wasn't cleaned evenly.”

Review by
08/28/2019

“American Carpet and Restoration Cleaning Services made my 20 year old carpet look new. I am very happy with them and would definitely hire them again.”

Review by
08/16/2019

“They did an excellent job on our chairs. I would hire them again.”

Review by
08/14/2019

No review comments provided

Review by
08/13/2019

No review comments provided

Review by
08/07/2019

No review comments provided

Review by
08/02/2019

“They met my expectations with their quality of the work.”

Review by
07/31/2019

“I was happy with the work.”

Review by
07/31/2019

“Our technician was great and I called his boss to tell him so.”

Review by
07/31/2019

No review comments provided

Review by
07/30/2019

“If I could remember his name, I would definitely give it......he was absolutely the best. Very nice and very professional.”

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/30/2019

No review comments provided

Review by
07/27/2019

No review comments provided

Review by
07/27/2019

“We've had your service out many times. The guys are professional, prompt and do a fantastic job. Would highly recommend”

Review by
07/27/2019

“I'm leaving a neutral review because I'm still waiting for American Carpet & Restoration to call me to reschedule an appointment. I've left three messages, and am still interested in having this local company come to my home. Please call 847-303-6780 to schedule. Kindly leave a message, as my husband has trouble getting to the phone (and I work downtown during business hours).”

Review by
07/27/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

“Exceeded my expectations the customer service on the phone was great! Give that guy a raise! Plus the carpet came out like new!”

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

No review comments provided

Review by
07/26/2019

“Stairs were good”

Review by
07/26/2019

“I would have in the past but not now. My carpet didn't smell fresh after last cleaning, They don't give you a detailed invoice of services performed. They just say we did what you had last time. Also, I emailed my dissatisfaction after last cleaning and no one called back. For what they charge I'll find someone else”

Review by
07/26/2019

“They told me they would come back and work on a bad spot in my carpet that we spoke about and they told me they would come back and give me a bottle of spray stain remover. I called twice to remind them and they never came back....so I gave up.”

Review by
09/08/2018

“They did a really nice job on the stairs.”

Review by
09/05/2018

“I would like to recognize the man that came out to do the work for his exceptional service. He was knowledgeable and did a good job.”

Review by
09/05/2018

“They were polite and on time, so that's great.”

Review by
09/03/2018

No review comments provided

Review by
09/03/2018

No review comments provided

Review by
09/03/2018

“tech made great use of his time and did a outstanding job and was a really nice person.”

Review by
09/03/2018

No review comments provided

Review by
09/02/2018

No review comments provided

Review by
09/02/2018

“Joe has been amazing every time he has come to our home.(We have used your company for years, through 3 different houses!)”

Review by
09/02/2018

No review comments provided

Review by
09/01/2018

“All areas met or exceeded my expectations.”

Review by
08/31/2018

“I would recognize the person that cleaned the carpet for exceptional service. He did a good job.”

Review by
08/29/2018

“American Carpet & Restoration Cleaning Services met and exceeded my expectations because he was very professional. Because the rug was small he also did a couple of small pieces and did not charge me. I thought that was great and I really appreciated that. I was really happy with the customer service and his professionalism.”

Review by
08/29/2018

“They were very personable and generally concerned with me and my wellbeing. Great cleaning services.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

No review comments provided

Review by
08/28/2018

“Overall, an okay job.”

Review by
08/22/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“I was the most satisfied with their thoroughness.”

Review by
08/20/2018

“They cleaned a big throw rug in the past. They met my expectations this time.”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

“My carpets look great and so does my couch.”

Review by
08/19/2018

No review comments provided

Review by
08/19/2018

No review comments provided

Review by
08/18/2018

“They did a terrific job and met my expectations in everything.”

Review by
08/18/2018

“I highly recommend American Carpet & Restoration. They were just great.”

Review by
08/18/2018

No review comments provided

Review by
08/18/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/16/2018

“They were able to go through and handle the project in a timely fashion. It came in significantly under their budgeted number. They were extremely ethical the way they handled things. They could have got me for more money, but they didn't.”

Review by
08/16/2018

“Vic and Vince were very, very nice and pleasant. I would have them again.”

Review by
08/16/2018

“We've been using them for the last ten years or more and we have a quality product on the ground and they cleaned it.”

Review by
08/16/2018

“Both of the gentleman that came are excellent. They are professional and workmanship was excellent.”

Review by
08/16/2018

“You did an extra small area rug as you was moving out the door, and I really appreciated that.”

Review by
08/16/2018

“In addition to the area rug, they also cleaned tacked-down carpet in two bedrooms. There were several stains, and they did a nice job getting them out.”

Review by
08/12/2018

“Joe from American Carpet Cleaning is the best there is.”

Review by
08/07/2018

“Our tech was personable, professional and punctual!”

Review by
08/07/2018

“Tech was very nice. But overall, I think other companies have done a better job.”

Review by
03/09/2018

No review comments provided

Review by
03/09/2018

“They had very good service. It was also reasonably priced.”

Review by
03/09/2018

“We have used them for many and many years.”

Review by
03/09/2018

No review comments provided

Review by
02/20/2018

“No complaints. They were very good.”

Review by
02/20/2018

“I had a positive experience.”

Review by
02/20/2018

“They did a good job. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I just remember being quite satisfied with their work, and thought they were both pleasant and efficient. I would grade the overall experience with an A.”

Review by
02/20/2018

“I had some blinds cleaned by them. They did a good job, and that was basically what I was looking for. I would grade the overall experience with an A.”

Review by
02/20/2018

“I liked that their prices were very fair, and they were very pleasant and professional. I would grade the overall experience with an A.”

Review by
02/20/2018

“Excellent work. When you're doing contracting, and it's hard on contractors because you don't know. They have to wait for somebody to call and then do a good job, and then all of a sudden everybody calls. So, it's hard to be on time. But they were on time every single time. If they were going to be there at 6 o'clock, somehow, they just made themselves be there on time and they did a good job. And they did what they said they were going to do, and it was a fair price and they left. I would definitely recommend them and use them in the future. Great work and I would definitely use them in the future. I would grade the overall experience with an A+.”

Review by
02/20/2018

“I liked that the gentleman that did it for us was very nice. They explained everything that they were doing, and then they showed us everything that they did. It was a pretty quick process for as much carpet as we have. I would grade the overall experience with an A. No complaints with anything.”

Review by
02/20/2018

“I liked that they were very accommodating, because they had to do the work in a commercial office building, and they were able to work with the hours where they wouldn't disturb people. I would grade the overall experience with an A.”

Review by
06/29/2016

“They cleaned the carpets throughout the house. They were very thorough, very competent, professional, and very helpful. They really went above and beyond to make sure that the work that they did was really exemplary. They deserve an A rating.”

Review by
06/29/2016

“They cleaned carpets for me. They were here on time and polite. I thought that they did a really thorough job. They put the furniture back where it belonged and I really have no complaints. I would grade them an A. I would recommend them and I would use them again.”

Review by
06/29/2016

“They  were very good. They were cleaning rugs for me, upstairs and downstairs. They definitely knew what they were doing. They were taking special care picking up and going behind stuff. I would grade them an A+. The punctuality was fine. We would recommend them.”

Review by
06/29/2016

“They were very good. They had to clean my carpet. I wasn't home, my husband was, and he said that they were very thorough. They moved the furniture and were very professional. I would grade them an A.”

Review by
06/29/2016

“That was at our rental house that we no longer have. They cleaned the carpeting in the family room. I liked that they were quick, good, and got the spots out of the carpet. I would grade them an A.”

Review by
06/29/2016

“I handled it, but it was for my mother's house. In fact, there was a spot that didn't get taken care of, I called them, and within a couple of days, they came back and took care of it. They did carpet cleaning. We had some pet spots and they were good about getting them out. We got the pet package, it wasn't cheap, but they got the spots out. My mom's new puppy caused all kind of problems. I would grade them an A. The guys were very responsive; they came back quickly everything worked out terrific actually.”

Review by
06/29/2016

“They  did a really good job, I'm about to call them again. No complaints—they did a really good job. They were excellent and I’d recommend them.”

Review by
06/29/2016

“They did carpet cleaning and pet urine removal for me. They were on time, well priced, and in and out. I would grade them an A.”

Review by
06/29/2016

“They  cleaned a sofa and an area rug. I liked the responsiveness and thoroughness of the job. They're an A+ company.”

Review by
06/29/2016

“They cleaned the carpets in a condo. They were fast and they did a nice job. They earned an A. They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They did carpet cleaning for me. I like that their personalities were very nice and they did a good job. I would grade them an A rating. I will recommend them.”

Review by
06/29/2016

“It was very good. They cleaned my carpeting and some furniture. They were on time and did a good job. I would give them an A grade. I have recommended them to someone already.”

Review by
06/29/2016

“They were very professional, cooperative, and very nice people. They cleaned all the carpeting upstairs, and did a nice job. I would grade them an A; I was very satisfied.”

Review by
06/29/2016

“They cleaned my carpeting—they do a good job. They are not too expensive; I never had a problem with them. I would grade them an A for everything. I have recommended them.”

Review by
06/29/2016

“They were excellent. They did carpet and bathroom and kitchen tile.”

Review by
06/29/2016

“They were excellent with no complaints and I would recommend them.”

Review by
06/29/2016

“They did carpet cleaning for me. I would mark it all positive.”

Review by
06/29/2016

“They did carpet cleaning for me. They were fast and efficient. I'd rate them as an A.”

Review by
06/29/2016

“They  were excellent, with no complaints, and I would absolutely recommend them.”

Review by
06/29/2016

“They did an excellent job with no complaints from me. I would recommend them.”

Review by
06/29/2016

“They cleaned furniture. It was fine. It was sofas and chairs that they were cleaning. They came in and did the work like they were supposed to. I would grade them a B. I was having it cleaned because I have cats and they had peed on some of the furniture. They sent two guys and one guy did a good job getting out the stains, but the other guy didn't do as good a job.”

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