Fiber Clean of New England
3rd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fiber Clean of New England has received 4.7 out of 5 stars based on 174 customer surveys.
5
142
4
23
3
7
2
1
1
1
3rd year as a Best Pick Call
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple: complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean of New England specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, provides green cleaning services, and cleans air ducts.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Nicholas Road Suite #2
Framingham, MA 01701
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
Closed

Compiled Score:

Fiber Clean of New England has received 4.7 out of 5 stars based on 174 customer surveys.
5
142
4
23
3
7
2
1
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2018

“They are very good at carpets and furniture, but not when it comes to wood floors. They messed up. They are not good at sanding and finishing wood floors.”

Review by
10/22/2018

“The gentleman who has cleaned my carpets the past two times for me. He has done a wonderful job.”

Review by
10/22/2018

“The gentlemen who cleaned was great, courteous, and a good representative of their company.”

Review by
10/22/2018

“They are very friendly and I can trust them!”

Review by
10/22/2018

“They exceeded my expectations in the furniture cleaning.”

Review by
10/22/2018

“They met most of my expectations with their work.”

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

“The communication was very good. The company is very trustworthy.”

Review by
10/17/2018

“They continue to good work.”

Review by
10/16/2018

“They always meet my expectations.”

Review by
10/16/2018

“I am very pleased with them and was happy they moved the furniture for me.”

Review by
10/16/2018

“I would like to recognize the person at FiberClean of New England who has come out for us the past two years on his exceptional service.”

Review by
10/12/2018

“I would like to recognize Denton the technician and Debbie, who does the scheduling, at FiberClean of New England on their outstanding service.”

Review by
10/12/2018

“It was exactly what I'd expected. They didn't exceed and they didn't fall short.”

Review by
10/12/2018

“They exceeded my expectations with their general professionalism. The last two or three times we had the same fellow come out, and he remembered what our particular problems were. That was a bit better than most people would do because they were very careful to send us someone who knew our issues.”

Review by
10/12/2018

“I would make sure that my friends do not use FiberClean.”

Review by
03/25/2018

“The gentleman they sent was very nice and did a great job. ”

Review by
03/23/2018

“Very courteous person that came in and very helpful. ”

Review by
03/23/2018

“The person who came was very dedicated to his work. ”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

“I had a very good experience. I think very highly of him. He was courteous, knowledgeable, and did fabulous work. I think he is great. ”

Review by
03/23/2018

“We are very happy. We have used them more than once and will use them again.”

Review by
03/23/2018

“There was some significant problems to address and they did their best.”

Review by
03/23/2018

“They do a great job and if I tell them to do something, they do it. ”

Review by
03/23/2018

“They did what they said they would do and they did a great job. ”

Review by
03/23/2018

No review comments provided

Review by
03/04/2017

“The rugs came real nice. The man who did it was nice. I'd give them probably A-.”

Review by
03/04/2017

“There wasn't anything in particular I liked or disliked about them. They were doing carpet cleaning for me. I'd give them an A.”

Review by
03/04/2017

“My wife is the one who hired them. They were just doing carpet cleaning. They did excellent work. I would recommend them.”

Review by
03/04/2017

“They come when they say they're going to, and they do a good job. They cleaned all the rugs in my house and my upholstered furniture. I would give them an A.”

Review by
03/04/2017

“I've used them for a few years. They've been fine. They did my couch I believe also—carpet and the couches. They're good. they're reputable. I've used them several years. I'd give them a B+.”

Review by
03/04/2017

“They were professional. They were cleaning my rug. I would say it was a B.”

Review by
03/03/2017

“They did the job. They did carpet. That job was done for my wife.”

Review by
03/03/2017

“They were thorough. They did carpet cleaning only. I'd give them A+.”

Review by
03/03/2017

“It was a positive experience, but I think it's a bit too expensive for our budget now.”

Review by
03/03/2017

“We liked it fine. We're not in the market for any more services like that but we liked it fine. I had no complaints, and we'd recommend them.”

Review by
03/03/2017

“I always have a positive experience with them. They're just quick, efficient, and not very expensive. Very polite people that work for them. They do carpet cleaning and some furniture. I'd give an A+.”

Review by
03/03/2017

“He's the gentleman that cleaned my furniture. They did a good job. It was very nice. He was just an ordinary guy, very nice. I had no complaints and I would highly recommend them.”

Review by
03/03/2017

“They did clean the carpets here, and they did a good job. I think she was happy with it. They did a really thorough job. They just did carpet cleaning. I would grade it an A+.”

Review by
03/03/2017

“It was terrific. They were on time. They did a good job. I think they just did carpet cleaning. They may have done a couch. I'm not 1% sure. I had no complaints with them and I would highly recommend them—and I have.”

Review by
03/03/2017

“I mean they do a good job. They're not terribly expensive and they come when they say they're going to come. They did just carpet cleaning. I'd say it was an A-.”

Review by
03/03/2017

“They were very nice. They were very compliant because I just bought my house and the rugs were kind of old so they worked extra hard to make sure I was satisfied—very pleasant. It was a great experience. The follow up was amazing, you know, to make sure that I was happy. Oh I would definitely say they get an A+. I already have recommended them.”

Review by
03/03/2017

“I also wrote to them. I liked everything they did. They did a great job, and I liked the man who was here. I don't remember his name but he did a great job and I have recommended it. Just carpet cleaning is all I wanted. I had no complaints with them, and I also like their emails.”

Review by
03/03/2017

“I had no complaints with them, and I would recommend them.”

Review by
02/15/2017

“It was good. They did rug cleaning. I'd give them an A.”

Review by
02/15/2017

“They were cleaning carpets. I would give them an A+.”

Review by
02/15/2017

“They were carpet cleaning. I would give them an A.”

Review by
02/15/2017

“It was expensive the last time but other than that they did a good job. They cleaned my rug. They didn't do duct cleaning or upholstery, just the rug. Put the grade as good. Cleaned nice, did a nice job, but it was expensive. It's an A.”

Review by
02/15/2017

“They were cleaning the carpets in the house. They've been very good. They were an A. I'd give them an A. They've been always on time. They come in, they do a very nice job, and they pick up after themselves and they leave.”

Review by
02/15/2017

“I know when I had it done because I had a big event here for my son, so it was in July, but that's a long time ago. They cleaned my carpets. I'd give them probably a B+, A-.”

Review by
02/15/2017

“They cleaned the carpet. They've come several times, and once they cleaned the sofa and a chair too. I'd give them an A.”

Review by
02/15/2017

“They cleaned and shampooed rugs and upholstery. I'd give them an A. They give you kind of a window and they've always been in the window.”

Review by
02/15/2017

“They're wonderful. They do carpet, stairwells, rugs, couches. I would give them an A.”

Review by
02/15/2017

“They cleaned living room rugs and the living room furniture-couch. I'd say it was an A.”

Review by
02/15/2017

“Their service was good. They did upholstery cleaning and carpet cleaning. I'd give them an A.”

Review by
02/15/2017

“We have them every year. They did carpeting and cleaning of the couches. I'd give them an A.”

Review by
02/15/2017

“They just cleaned a couch. It was an A. I think they were right on time.”

Review by
02/15/2017

“They cleaned a wall to wall carpet and some stairs. I would give them an A.”

Review by
02/15/2017

“They did rug cleaning. I'd give them probably a B+. They hire in some very young people.”

Review by
02/08/2017

“I wasn't here when it was done. They did the job. I had a sofa cleaned and they cleaned it. I would grade them an A; they did the job.”

Review by
02/08/2017

“They were efficient, they did what they had to, and they were pleasant in the way that they did it. They cleaned my rugs. I would grade them an A. They were very good.”

Review by
02/08/2017

“They came when they were supposed to and did a good job. They cleaned furniture and carpet, no air duct cleaning. I would grade them a B. They were a little too aggressive with the phone calls, and the phone number always came from an unavailable number.”

Review by
02/08/2017

“They did everything that I asked and a little bit more. There was something that I added at the end. It wasn't on their list of things to do but they were happy to do it, and they were very helpful. Mostly the rugs and a couple of chairs. I would grade them a B. I think they were fine and here on time.”

Review by
02/01/2017

“They were reliable, they came when they said they were going to be here, and they did good work. The people were always very professional. I had no complaints whatsoever. A couple of times they did upholstery and curtains, but mostly carpets. I would grade them an A.”

Review by
02/01/2017

“I just had it done last week. I always use Fiber Clean. He is a good guy. He's very comfortable to be with, and he does a good job. They did all the furniture and rugs. I would grade them an A. I would recommend him. I've never had anyone else.”

Review by
02/01/2017

“They were great, they clean rugs, furniture drapes. I would grade them an A+. Everything was great.”

Review by
02/01/2017

“They only did carpet cleaning for me. I would grade them an A+.”

Review by
02/01/2017

“It was fine. They did carpet cleaning in two rooms. I would grade them a B+. It was fine.”

Review by
02/01/2017

“They went right through and did their work. They cleaned carpets in three rooms. I would grade them a B.”

Review by
01/24/2017

“They did a thorough job. They did upholstery cleaning for me. I would grade them an A. We would hire them again.”

Review by
01/24/2017

“They got the carpets clean. That worked fine. I would grade them an A. It wasn't cheap.”

Review by
01/24/2017

“They were fine. The fellows that did it did a good job. They were doing carpet cleaning at the time. I would grade them an A. They miss some spots but they always come back.”

Review by
01/24/2017

“I had good luck with them. They got the stains out that I wanted out. They did carpet cleaning for me. I would grade them an A. I didn't have any problem, and whoever came out was very nice.”

Review by
01/24/2017

“The technician was very friendly and knowledgeable. They just did carpeting for us. I would grade them an A. If a friend asked us we would recommend them.”

Review by
01/24/2017

“I know she was satisfied. She has used them more than one time. They did some couches and rugs. I would grade them an A+, especially the person that came here and did the work, he was attentive to all the needs. We recommend them to other people, and I think my wife has.”

Review by
01/24/2017

“I've had them come many times and it's always been very positive and very clean. Good service. I've cancelled or postponed many appointments, and they've always followed through. They've done carpets and upholstery. Always courteous, on time, no problem at all. I would grade them A across the board.”

Review by
01/24/2017

“They did a nice job cleaning the home. I wasn't here when they came, my sister was here, so I didn't meet them personally. The people on the phone that I scheduled with were very helpful and attentive and the work they did was great. They did carpet cleaning and dryer vents. I would grade them an A.”

Review by
01/24/2017

“They do wonderful, excellent A+ work. Every time, they cleaned the living room furniture which is kind of a creamy beige color. Last time he did I have a large rug in the living room and a rug, took years off of it. And if I can get the money together, we are cleaning out the den and I have furniture and a rug in here that I want to have done. I also think he did the chairs in the kitchen, I would grade them an A+. They are always personable, professional and they do a very good job.”

Review by
01/24/2017

“The cleaning was great, when they got here they changed the price so that was a little annoying. They did carpet cleaning. I would grade them a C. Again I got a mixed answer because the guy that did the cleaning was great but the guy that did the marketing that was not so great.”

Review by
01/24/2017

“We would say they basically did a good job, but it wasn't as good as other people I've had. They did carpet and upholstery. the problem could be that what I was asking them to clean was way too dirty for them to get clean. I would grade them a B.”

Review by
01/24/2017

“I believe they did the carpets in the family room. I would grade them a B.”

Review by
01/24/2017

“It was an oriental rug. I would grade them a C. The personnel have been nice; it's the cleaning that didn't work out very well. They were on time, and they were tidy.”

Review by
01/24/2017

“The job that he did lasted about three days, and that was about it. I still have stains. They also did furniture, they did my leather couch pretty good, and they did carpeting. I would grade them a D, all the way through. I would never use them again.”

Review by
01/20/2017

“They do a good job, the people are terrific. I've been using them over twenty years. They can do carpet cleaning, upholstery cleaning, draperies, mattresses, and they can apparently do hardwood floors, but we have not used that service. I would grade them an A.”

Review by
01/20/2017

“It was great. Everything came out clean. He was quick and took his time cleaning. He was in and out of my house, and he wasn't a nuisance. I've used Fiber Clean a million times, everything was nice. No complaints. They did rugs. I always use Fiber Clean.”

Review by
01/20/2017

“They were fabulous, they were unbelievable. I love Fiber Clean I use them for everything. They come on time, there is a guy that I have been using for a while. Tall guy he is phenomenal, these rugs were filthy and everything is like so it came out great. And the buy and the seller was happy, I'm the realtor, it was just carpet cleaning but I think throughout the house. I would grade them an A+. I always recommend them.”

Review by
01/20/2017

“They called and checked in every six months. They cleaned the carpets that I wanted. They had good specials sometimes. They usually clean the rugs very nicely, and Marg is very nice. It was excellent, very good, A+. They were very fine. I had spots of Coke on the carpet, and they disappeared and then re-appeared, but I'm not saying it's Fiber Clean's fault.”

Review by
01/20/2017

“They did a good job. It seems to be quick and efficient and they do a good job. We got about five rooms that are carpeted so they do that for us. I would grade them an A+.”

Review by
01/20/2017

“They got the rugs cleaned and came when they said they would. I would grade them an A. I think they were on time. If somebody asked me I would certainly recommend them.”

Review by
01/20/2017

“We had a good experience with them for lots of years. We had them do carpet cleaning, stair carpets, occasional rugs—lots of things. We've had them for lots of years.”

Review by
01/20/2017

“I had a very good experience with them, I've been using them for years. They do most of the carpets and rugs in our house and the upholstery as well. I would grade them an A+, no issue at all with them.”

Review by
01/20/2017

“Well he seemed to work pretty hard on the furniture. And I was basically pleased with the work. I think it was good—an A. The customer service by the guy was a little different. I would recommend this company.”

Review by
01/20/2017

“They haven't been done since the house was built, it's a lot less dusty. I had carpet cleaning and all the air ducts in the condo done. I would grade an A. Everything was satisfactory. It's very expensive.”

Review by
01/20/2017

“The last time I had a rug done downstairs. I had a lot of spots on it and he got them out. He was professional, courteous and did a great job. I would grade them an A+. I don't remember that he was late or anything.”

Review by
01/20/2017

“I was very happy and I would go back again. No complaints at all.”

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