Fiber Clean of New England
4th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fiber Clean of New England has received 4.7 out of 5 stars based on 209 customer surveys conducted through GuildQuality.
5
167
4
29
3
9
2
1
1
3
4th year as a Best Pick Call

Company Message Regarding COVID-19

Read about the actions we are taking to maintain health, safety, and business operations:
Actions to maintain business operations:
- being understanding when customers call to cancel
- we have contacted restoration companies who may need assistance
- we are keeping contact with customers through social media, newsletters, and phone calls

Precautions for safety and health:
- gloves
- masks
- booties
- hand washing
-going to empty buildings/homes
- picking up rugs to be cleaned off site
- monitoring staff health and insisting sick people stay home
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple: complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean of New England specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, provides green cleaning services, and cleans air ducts.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Nicholas Road Suite #2
Framingham, MA 01701
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
Closed

Compiled Score:

Fiber Clean of New England has received 4.7 out of 5 stars based on 209 customer surveys conducted through GuildQuality.
5
167
4
29
3
9
2
1
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/26/2020

“The carpet vacuum worker does a good job.”

Review by
08/26/2020

No review comments provided

Review by
08/26/2020

“They did an excellent job. The rug looks much better. The only thing it didn't do was get the smell of dog urine out.”

Review by
08/26/2020

“They do a great job.”

Review by
08/26/2020

“They did a good job.”

Review by
07/28/2020

“I don't remember names, but whoever came out and did the work did well.”

Review by
07/28/2020

“I would recognize the person who cleans my carpet every time for their exceptional service. I always get really good service from the person who calls to set up my appointment.”

Review by
07/28/2020

“I have already recommended them.”

Review by
07/28/2020

“They are always dependable and they do the job right.”

Review by
07/28/2020

“I thought it was excellent.”

Review by
07/28/2020

“I picked them out of Best Pick Reports and that is why I hired them. I guess the only thing I would comment on improvement would be that the truck could be cleaner.”

Review by
07/28/2020

No review comments provided

Review by
10/03/2019

“I would like to recognize my technician for his exceptional service.”

Review by
09/26/2019

No review comments provided

Review by
09/25/2019

“The cleaning of the Persian rug was done very well.”

Review by
09/25/2019

No review comments provided

Review by
09/25/2019

“I would like to recognize the technician for his exceptional service. He does an excellent job of doing everything we ask him to do.”

Review by
09/25/2019

“We have used FiberClean for a long time, and they have typically met, and in some cases, they have exceeded the hoped-for level of service and quality of service.”

Review by
08/29/2019

“They did a great job on the rug. I wasn't expecting that they could get it so clean.”

Review by
08/28/2019

“I had a 100% great experience with them.”

Review by
08/28/2019

“I would like to recognize Denton, the cleaner.”

Review by
08/28/2019

“I do not remember any names to recognize people, but I would highly recommend their services.”

Review by
08/28/2019

“The one gentleman that came out did a terrific job.”

Review by
08/28/2019

No review comments provided

Review by
08/26/2019

“I was not happy with how my rugs and upholstery were cleaned.”

Review by
08/13/2019

“I think they do an excellent job cleaning, and they do it within a reasonable time. Also, they are very reliable when it comes to adhering to the agreed-upon schedule.”

Review by
08/13/2019

No review comments provided

Review by
07/26/2019

“Everyone I have worked with has been wonderful.”

Review by
07/26/2019

“The service tech that came out did a great job. I cant remember his name.”

Review by
07/25/2019

“I would recognize Denton. He has been here twice and I'm very pleased with his work”

Review by
07/25/2019

“I don't remember”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

“I forgot this one guy's name but he went above and beyond with moving our furniture. He also took out some stains that have been there for a year.”

Review by
07/25/2019

No review comments provided

Review by
07/25/2019

No review comments provided

Review by
10/23/2018

“They are very good at carpets and furniture, but not when it comes to wood floors. They messed up. They are not good at sanding and finishing wood floors.”

Review by
10/22/2018

“The gentleman who has cleaned my carpets the past two times for me. He has done a wonderful job.”

Review by
10/22/2018

“The gentlemen who cleaned was great, courteous, and a good representative of their company.”

Review by
10/22/2018

“They are very friendly and I can trust them!”

Review by
10/22/2018

“They exceeded my expectations in the furniture cleaning.”

Review by
10/22/2018

“They met most of my expectations with their work.”

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

“The communication was very good. The company is very trustworthy.”

Review by
10/17/2018

“They continue to good work.”

Review by
10/16/2018

“They always meet my expectations.”

Review by
10/16/2018

“I am very pleased with them and was happy they moved the furniture for me.”

Review by
10/16/2018

“I would like to recognize the person at FiberClean of New England who has come out for us the past two years on his exceptional service.”

Review by
10/12/2018

“I would like to recognize Denton the technician and Debbie, who does the scheduling, at FiberClean of New England on their outstanding service.”

Review by
10/12/2018

“It was exactly what I'd expected. They didn't exceed and they didn't fall short.”

Review by
10/12/2018

“They exceeded my expectations with their general professionalism. The last two or three times we had the same fellow come out, and he remembered what our particular problems were. That was a bit better than most people would do because they were very careful to send us someone who knew our issues.”

Review by
10/12/2018

“I would make sure that my friends do not use FiberClean.”

Review by
03/25/2018

“The gentleman they sent was very nice and did a great job. ”

Review by
03/23/2018

“Very courteous person that came in and very helpful. ”

Review by
03/23/2018

“The person who came was very dedicated to his work. ”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

“I had a very good experience. I think very highly of him. He was courteous, knowledgeable, and did fabulous work. I think he is great. ”

Review by
03/23/2018

“We are very happy. We have used them more than once and will use them again.”

Review by
03/23/2018

“There was some significant problems to address and they did their best.”

Review by
03/23/2018

“They do a great job and if I tell them to do something, they do it. ”

Review by
03/23/2018

“They did what they said they would do and they did a great job. ”

Review by
03/23/2018

No review comments provided

Review by
03/04/2017

“The rugs came real nice. The man who did it was nice. I'd give them probably A-.”

Review by
03/04/2017

“There wasn't anything in particular I liked or disliked about them. They were doing carpet cleaning for me. I'd give them an A.”

Review by
03/04/2017

“My wife is the one who hired them. They were just doing carpet cleaning. They did excellent work. I would recommend them.”

Review by
03/04/2017

“They come when they say they're going to, and they do a good job. They cleaned all the rugs in my house and my upholstered furniture. I would give them an A.”

Review by
03/04/2017

“I've used them for a few years. They've been fine. They did my couch I believe also—carpet and the couches. They're good. they're reputable. I've used them several years. I'd give them a B+.”

Review by
03/04/2017

“They were professional. They were cleaning my rug. I would say it was a B.”

Review by
03/03/2017

“They did the job. They did carpet. That job was done for my wife.”

Review by
03/03/2017

“They were thorough. They did carpet cleaning only. I'd give them A+.”

Review by
03/03/2017

“It was a positive experience, but I think it's a bit too expensive for our budget now.”

Review by
03/03/2017

“We liked it fine. We're not in the market for any more services like that but we liked it fine. I had no complaints, and we'd recommend them.”

Review by
03/03/2017

“I always have a positive experience with them. They're just quick, efficient, and not very expensive. Very polite people that work for them. They do carpet cleaning and some furniture. I'd give an A+.”

Review by
03/03/2017

“He's the gentleman that cleaned my furniture. They did a good job. It was very nice. He was just an ordinary guy, very nice. I had no complaints and I would highly recommend them.”

Review by
03/03/2017

“They did clean the carpets here, and they did a good job. I think she was happy with it. They did a really thorough job. They just did carpet cleaning. I would grade it an A+.”

Review by
03/03/2017

“It was terrific. They were on time. They did a good job. I think they just did carpet cleaning. They may have done a couch. I'm not 1% sure. I had no complaints with them and I would highly recommend them—and I have.”

Review by
03/03/2017

“I mean they do a good job. They're not terribly expensive and they come when they say they're going to come. They did just carpet cleaning. I'd say it was an A-.”

Review by
03/03/2017

“They were very nice. They were very compliant because I just bought my house and the rugs were kind of old so they worked extra hard to make sure I was satisfied—very pleasant. It was a great experience. The follow up was amazing, you know, to make sure that I was happy. Oh I would definitely say they get an A+. I already have recommended them.”

Review by
03/03/2017

“I also wrote to them. I liked everything they did. They did a great job, and I liked the man who was here. I don't remember his name but he did a great job and I have recommended it. Just carpet cleaning is all I wanted. I had no complaints with them, and I also like their emails.”

Review by
03/03/2017

“I had no complaints with them, and I would recommend them.”

Review by
02/15/2017

“It was good. They did rug cleaning. I'd give them an A.”

Review by
02/15/2017

“They were cleaning carpets. I would give them an A+.”

Review by
02/15/2017

“They were carpet cleaning. I would give them an A.”

Review by
02/15/2017

“It was expensive the last time but other than that they did a good job. They cleaned my rug. They didn't do duct cleaning or upholstery, just the rug. Put the grade as good. Cleaned nice, did a nice job, but it was expensive. It's an A.”

Review by
02/15/2017

“They were cleaning the carpets in the house. They've been very good. They were an A. I'd give them an A. They've been always on time. They come in, they do a very nice job, and they pick up after themselves and they leave.”

Review by
02/15/2017

“I know when I had it done because I had a big event here for my son, so it was in July, but that's a long time ago. They cleaned my carpets. I'd give them probably a B+, A-.”

Review by
02/15/2017

“They cleaned the carpet. They've come several times, and once they cleaned the sofa and a chair too. I'd give them an A.”

Review by
02/15/2017

“They cleaned and shampooed rugs and upholstery. I'd give them an A. They give you kind of a window and they've always been in the window.”

Review by
02/15/2017

“They're wonderful. They do carpet, stairwells, rugs, couches. I would give them an A.”

Review by
02/15/2017

“They cleaned living room rugs and the living room furniture-couch. I'd say it was an A.”

Review by
02/15/2017

“Their service was good. They did upholstery cleaning and carpet cleaning. I'd give them an A.”

Review by
02/15/2017

“We have them every year. They did carpeting and cleaning of the couches. I'd give them an A.”

Review by
02/15/2017

“They just cleaned a couch. It was an A. I think they were right on time.”

Review by
02/15/2017

“They cleaned a wall to wall carpet and some stairs. I would give them an A.”

Review by
02/15/2017

“They did rug cleaning. I'd give them probably a B+. They hire in some very young people.”

Review by
02/08/2017

“I wasn't here when it was done. They did the job. I had a sofa cleaned and they cleaned it. I would grade them an A; they did the job.”

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