Fiber Clean of New England
2nd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 166 Surveys
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Compiled Score: star star star star star
Fiber Clean of New England has received 5 out of 5 stars (A-rating) based on 166 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple—complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean of New England specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, provides green cleaning services, and cleans air ducts.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Arlington, Boston, Brookline, Cambridge, Quincy, Malden, Medford, Newton, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I had a very good experience. I think very highly of him. He was courteous, knowledgeable, and did fabulous work. I think he is great. ”

“They do a great job and if I tell them to do something, they do it. ”

“There was some significant problems to address and they did their best.”

“They did what they said they would do and they did a great job. ”

“The person who came was very dedicated to his work. ”

“Very courteous person that came in and very helpful. ”

“We are very happy. We have used them more than once and will use them again.”

“They were fabulous—unbelievable. I love Fiber Clean. I use them for everything. They come on time, and the guy that I have been using for a while is phenomenal. These rugs were filthy, and they came out great. They earned an A+. I always recommend Fiber Clean.”

“They do wonderful, excellent, A+ work. They clean the living room furniture, and the last time he came out, he took years off a living room rug. I'd give them an A+. They are always personable and professional, and they do a very good job.”

“It was very good. A squirrel came down the fireplace and landed on the carpet with all that soot, and they got the stain out. They cleaned the living room, hall, and stairs. He was in and out in no time and did a fabulous job. He was a very nice young man. They're A+. I've recommended them to other people.”

“They were cleaning a couch and chair. He was very polite, efficient and did a good job. I would grade them an A. He was excellent. I would have him back again.”

“They do a good job, the people are terrific. I've been using them over twenty years. They can do carpet cleaning, upholstery cleaning, draperies, mattresses, and they can apparently do hardwood floors, but we have not used that service. I would grade them an A.”

“The technician was very pleasant, very polite, and very prompt, and he did a great job. He did furniture. I would grade them an A+.”

“They are very good, there is nothing that I can say bad about them. They did carpets for me. I would grade them an A+, they were good. I would most likely recommend them.”

“They cleaned carpet and furniture, he's been here before and he is thorough and that's why we have him back. I would grade them an A+. I tell everybody.”

“They did all our rugs. he was very courteous and very thorough. I would grade him A+. No complaints whatsoever. We already recommended them.”

“They are very good. They did carpet and upholstery. I liked their professionalism they were very good. I would grade them an A+. I had no complaints.”

“Never had any problems with them. They are friendly folks, very cooperative and very helpful. I would grade them an A+.”

“They cleaned my carpet. I would grade them an A+.”

“I had a very good experience with them, I've been using them for years. They do most of the carpets and rugs in our house and the upholstery as well. I would grade them an A+, no issue at all with them.”

“They did a good job. It seems to be quick and efficient and they do a good job. We got about five rooms that are carpeted so they do that for us. I would grade them an A+.”

“The last time I had a rug done downstairs. I had a lot of spots on it and he got them out. He was professional, courteous and did a great job. I would grade them an A+. I don't remember that he was late or anything.”

“I know she was satisfied. She has used them more than one time. They did some couches and rugs. I would grade them an A+, especially the person that came here and did the work, he was attentive to all the needs. We recommend them to other people, and I think my wife has.”

“They were great, they clean rugs, furniture drapes. I would grade them an A+. Everything was great.”

“They only did carpet cleaning for me. I would grade them an A+.”

“They are very professional, they are on time and they do what needs to be done. It's just a very positive experience. They've done carpeting cleaning, upholstery cleaning and duct cleaning. They've done it all, I would grade them an A. I would most likely recommend them.”

“They did a nice job cleaning the home. I wasn't here when they came, my sister was here, so I didn't meet them personally. The people on the phone that I scheduled with were very helpful and attentive and the work they did was great. They did carpet cleaning and dryer vents. I would grade them an A.”

“They cleaned upstairs carpets and a couple of downstairs carpets. I would grade them an A.”

“They did work for me a long time ago. Everything was fine.”

“They usually do carpets, we have pets and they vomit so they clean it and there are stains. I would grade them an A, they were great. They would be a really good company to do business with.”

“Nothing stood out. They did carpet cleaning for me. I would grade them an A.”

“They did mostly carpet cleaning for me. They have always been very thorough and courteous and did a good job. I would grade them an A.”

“They did carpet cleaning for me. I've used them down through the years.”

“They were very thorough, they did carpet cleaning for me. I would grade them an A.”

“We use them every year. They did carpet cleaning. I would grade them an A.”

“It was good.”

“They were fast, efficient and did a nice job. They did carpet cleaning for me. I would grade them an A. They were very fast and very efficient. I would have no problem recommending them.”

“I would recommend their service and we use them repeatedly. They did carpet cleaning for me and I have no complaints.”

“They did a good job, they did carpet cleaning. I had no complaints. I would recommend them.”

“As for the woman to make the appointments she is very easy to deal with. They did carpets for me. I would grade them an A. I would recommend them.”

“The fella named Denson was very good. They did carpets. I would grade them an A. I would recommend them.”

“It was fine. I've been using them for years, they do good work. They did carpet cleaning for me. I would grade them an A.”

“They did carpet cleaning. I had no complaints and would recommend them.”

“I had a positive experience.”

“They cleaned rugs and upholstery. They do a good job, no fuss, no muss, no bother. I would grade them an A.”

“I organize it every single time. It was fine nothing special. I would grade them an A.”

“It was upholstery. It was a couch. I would grade them an A. I got the couch clean and that's what I wanted and the guy was nice.”

“They do it every year. They clean mostly rugs for me. I just thought they did a good job. I would grade them an A. I didn't have any complaints with them. I recommend them.”

“We would like for them to come in June. I've used them since my old house, about twenty years. They are very good, always carpet or rugs. We have two floors that are carpeted in this house. They did rugs in the old house. The house dries very quickly. I would grade them an A. They did a very good job.”

“They were cleaning my carpet upstairs. They were very efficient, very neat they did a good job. I would grade them an A. I didn't have any complaints.”

“They did work for me a long time ago. They cleaned two carpets. They just did a good job and moved the furniture and did what they needed to do. I would grade them an A. No complaints.”

“They did living room, dining room, rugs, and upstairs. We have had them doing the rugs. We didn't do any furniture. I thought they were thorough and made sure we were happy with the work and what they are working with. I think they did a good job. Older carpet was sturdy. I would grade them an A.”

“They cleaned my rugs. I had a terrible stain that I couldn't get out and they got them out. I would grade them an A. I had no complaints. They were good, they were careful, made sure they were clean in what they did, and the guys were very nice and professional.”

“It seems to me that everything was fine. I think it was carpets and it might have been furniture. Because we had furniture that was cleaned. I would recommend them.”

“I have a very good experience. The guy was very professional, and the carpets look better than I expected.”

“It was very good. They were fine. The last time it was just upholstery, and before that it was carpet and upholstery. Lately I've seemed to have the same fella and he was very good. I would grade them an A. He came when he said he was coming and cleaned up. It was very satisfactory. I've tried them four or five times. No complaints at all. I have recommended them to other people already.”

“They cleaned carpet for me. They did a satisfactory job. I had never had that cleaning before. I would grade them an A. I had no complaints at all. I have recommended them, when friends have had similar type room or carpeting.”

“They had good customer service and explained what he was going to do and followed through with everything he said. It was four rugs and two couches. I would grade them an A. I had no complaints with them.”

“I had them do some carpets and upholstery—probably about everything, the person who came was very nice. I would grade them an A. I would probably recommend them.”

“They cleaned carpet and upholstery. The worker was really thorough, and he did a great job. I would grade them an A. I didn't have any complaints.”

“They were cleaning rugs for me. Nothing stood out, it was fine. I would grade them an A. They were fine. They came in and did the rugs, and that was it.”

“It's been like a year since I've used them. They cleaned rugs for me. They did a good job. I would grade them an A.”

“They cleaned carpets. I've used them for thirteen years, so I think that's a good indicator. I would grade them an A. I have recommended them.”

“They cleaned three rugs. There were some spots and he came back the following day to fix and clean it. I would grade them an A-.”

“They cleaned couches and rugs. I would grade them an A.”

“They cleaned a rug in our living room. The man that did it was very nice and efficient and took care of everything that we wanted him to. He remembered me, and I remembered him too. I would grade him an A. He did a great job.”

“They cleaned two or three carpets. Usually the person that they send is a pretty nice person. I would grade them an A. I would recommend them.”

“They were great, They were cleaning carpeting in my house, and they did a good job.”

“They did the living room, the front hallway, and the dining room. I would grade them an A. I would recommend them.”

“We had a good experience with them for lots of years. We had them do carpet cleaning, stair carpets, occasional rugs—lots of things. We've had them for lots of years.”

“The guy was very friendly and thorough. He did a combination of living room, dining room and hallway. I would grade them an A. I would recommend them.”

“Well he seemed to work pretty hard on the furniture. And I was basically pleased with the work. I think it was good—an A. The customer service by the guy was a little different. I would recommend this company.”

“I think they did a good job on my furniture. They've only done upholstery cleaning for me. I would grade them an A. I did recommend them.”

“It was great. Everything came out clean. He was quick and took his time cleaning. He was in and out of my house, and he wasn't a nuisance. I've used Fiber Clean a million times, everything was nice. No complaints. They did rugs. I always use Fiber Clean.”

“I had a couple of rugs cleaned. He was fast, he got in and out, and he was respectful. I would grade them an A-.”

“I was very happy and I would go back again. No complaints at all.”

“They got the rugs cleaned and came when they said they would. I would grade them an A. I think they were on time. If somebody asked me I would certainly recommend them.”

“They cleaned my rugs and did a good job. I would grade them an A.”

“They did a thorough job. They did upholstery cleaning for me. I would grade them an A. We would hire them again.”

“I've had them come many times and it's always been very positive and very clean. Good service. I've cancelled or postponed many appointments, and they've always followed through. They've done carpets and upholstery. Always courteous, on time, no problem at all. I would grade them A across the board.”

“The technician was very friendly and knowledgeable. They just did carpeting for us. I would grade them an A. If a friend asked us we would recommend them.”

“I had good luck with them. They got the stains out that I wanted out. They did carpet cleaning for me. I would grade them an A. I didn't have any problem, and whoever came out was very nice.”

“Nothing stands out that I can remember. I think it was carpet and upholstery.”

“I just had it done last week. I always use Fiber Clean. He is a good guy. He's very comfortable to be with, and he does a good job. They did all the furniture and rugs. I would grade them an A. I would recommend him. I've never had anyone else.”

“They were reliable, they came when they said they were going to be here, and they did good work. The people were always very professional. I had no complaints whatsoever. A couple of times they did upholstery and curtains, but mostly carpets. I would grade them an A.”

“I wasn't here when it was done. They did the job. I had a sofa cleaned and they cleaned it. I would grade them an A; they did the job.”

“They were efficient, they did what they had to, and they were pleasant in the way that they did it. They cleaned my rugs. I would grade them an A. They were very good.”

“I think they did a decent job, I know that we used them more than once, so I guess they did a good job.”