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Introducing the 2016 Best Pick Reports Guide and Best Pick GuaranteeApril 12th, 2016 by
EBSCO Research is happy to announce the launch of the 2016 edition of Best Pick Reports. Our annual publications provide homeowners with home service company recommendations that are based on extensive consumer satisfaction research.
Since 1997, we have collected over 1 million reviews from homeowners in Atlanta, Chicago, Dallas, Houston, Maryland, Virginia, Boston, and Philadelphia. By contacting customers directly, our staff at EBSCO Research is able to evaluate and document the performance of companies in dozens of categories, such as roofers, plumbers, electricians, and painters.
Homeowners in Boston and Philadelphia have used our website since 2014 to search for home service companies, and this year marks the first year in which homeowners living in those areas will receive a printed guide.
If you haven’t received a report in your mailbox, you can request a copy.
The Best Pick Guarantee
EBSCO Research is also excited to announce the official launch of the Best Pick Guarantee. The Best Guarantee offers homeowners a refund of up to $1,000 if they receive unsatisfactory service from a Best Pick service provider and attempts at remediation fail. Homeowners in all markets where Best Pick Reports conducts research are able to register for free for the protection of the guarantee.
“We have demonstrated over time that we keep our promise, which is why we are so assured as we enter our 19th year in operation dedicating ourselves to thorough customer satisfaction research and a strict qualifying methodology that we now have the most comprehensive guarantee in the home services industry,” says General Manager Greg Robb.
More About EBSCO Research
Founded in 1997, EBSCO Research LLC is an independent research firm that currently publishes Best Pick Reports. The firm’s robust, in-house research methodology has been refined over the past 19 years. EBSCO Research LLC is a division of EBSCO Industries, Inc., a family-owned company with a diversified portfolio of over 40 businesses, including EBSCO Information Services, the provider of EBSCOhost online research databases.