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“Not very happy. Never got the rack installed to hold my hand held shower head. You guys seem to have problems delivering my product to finish my shower. 13,000 it should of been completed”

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“We would not recommend NewPro to friends/family as NewPro has been unable to complete our project in a timely fashion, which begun over 8 months ago. What was supposed to be a one day job has now accrued over, I’d guess, 8-10 visits from various installers. Luckily, we have a functioning shower but the lack of execution and communication has led to us using multiple vacation and personal days from work - in some cases installers have not shown, in other cases they arrive with no idea of the outstanding work (which has been reported and discussed in detail) and no parts to finish the job. Plenty of apologies but lack of execution.”

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“We hired NEWPRO to update two bathrooms and overall are satisfied with the results. The design specialist was very helpful, the work was scheduled within a reasonable timeframe and the installation was fast and smooth. We did have a couple of post-installation issues which could have been handled better, thus the 4 out of 5 stars.”

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“They were fast to cash the check, it was a bad installation, and it took six months of chasing.”

“I am happy that NEWPRO took the time to deal with any questions that I had. They answered my questions totally and I am totally satisfied with my interaction with NEWPRO.”

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“It was a great experience. I have already recommended them to others. They were wonderful.”

“They were very professsional, clean and did quality work.”

“4 projects with New Pro, 4 great experiences!”

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“They are very responsive, but sometimes the workers they send out don't take care of the work they are doing. I have to call back and get things rectified. The last guy was very nice, when he was using this caulking gun I heard it fall three times. I was in my basement. I looked, and sure enough there was a chip in the tub and two scrapes. I just called the other day for them to come rectify this matter. I didn't feel like that was okay, that he did that and just left.”

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“They are really good, and I like them.”

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“No way No communication with me. Workmanship was not the best and when I had an issue with the shelves in the shower separating from the wall I called and left voicemails. I waited over 3 weeks before I heard from anyone and that only happened because I contacted the Woburn office.”

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“I think the workman was easy to deal with. They were very polite and it was a good experience.”

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“I could not have asked for better installers. They were clean, polite, and hard workers.”

“NEWPRO provided a really easy process.”

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“Their service was great, but they flipped the schedule too many times”

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“Very organized and the workmen were very nice.”

“Great product and service! My new bath and shower surround are a fantastic addition to my house!”

“The product appears to be good and the people have been very friendly and cooperative to our needs.”

“Absolutely terrible, run, don't walk away from this vendor!”

“I would have no trouble recommending they check out NEWPRO”

“Good job”

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“They were punctual, polite, and very clean!”

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“I was very happy with the work Kevin did. He was very good and knowledgeable. He was a very nice person.”

“satisfied service from beginning to end”

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“We can just say how well pleased we were.”

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“Our installer was very professional and the finished product is exceptional.”

“Arrived as scheduled and completed the job in one day. Quality of the products installed are really great and me and my wife are very happy with Newpro.”

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“I'm happy with the plan of the bathtub renovation, just not satisfied with the finished product. My new tub has a deep chip in the one exposed corner, and a sharp crack going down that corner. I left a message with a customer service person at NewPro (her name is Kenya, not sure of the spelling) about my concerns after the install, but I never heard back.”

“Newpro Team was professional, on time, and personable. Knocked out my 2 bathrooms in 3 days, and they look great! Money well spent.”

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“Overall it was a very good experience. Cost would be the one thing that would prevent me for giving it a 5 star.”

“Very professional”

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“Excellent company from start to finish. Great communication. Great installer.”

“The young man who came here that installed the new shower was probably one of the nicest people I ever had working in my home. I had a lot of work done here because it's an old home for he was a really a sweetheart he was very polite. I offered him lunch one day he didn't stop working, not even for water. I couldn't say enough good things about him.”

“Even though I have had issues I would still recommend them”

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“I am very happy. The bathroom is beautiful!”

“They did a good job on my shower.”

“Your prices are outrageous!! i had a friend who installs showers for Kohler and he said he could have put in 21/2 showers for the price you charged me. I was going to have Neupro install some new windows, but not now .I call it absolute GREED!! 16,000 for a very AVERAGE shower. .I'm sending a copy of the bill, and a picture of the shower. Shame on you!!”

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