NEWPRO Home Improvement Solutions
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.5 out of 5 stars based on 823 customer surveys conducted through Our Research Partners.
5
681
4
0
3
78
2
30
1
34
4th year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers custom bath and shower replacements and surround wall systems. The company is a KOHLER Walk-in Bath and KOHLER LuxStone Shower partner. In addition, NEWPRO offers replacement windows, doors, siding, and roofing systems.
Warranty
NEWPRO offers a limited lifetime manufacturers' warranty on products and workmanship.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
NEWPRO was named one of Inc. magazine's Best Places to Work in 2019 and received the 2019 Family Business Award for mid-sized business of the year.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO also offers tub-to-shower conversions and walk-in baths and showers.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 01801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-110763

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.5 out of 5 stars based on 823 customer surveys conducted through Our Research Partners.
5
681
4
0
3
78
2
30
1
34
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
06/14/2022

“Not very happy. Never got the rack installed to hold my hand held shower head. You guys seem to have problems delivering my product to finish my shower. 13,000 it should of been completed”

Review by
05/27/2022

No review comments provided

Review by
05/26/2022

“We would not recommend NewPro to friends/family as NewPro has been unable to complete our project in a timely fashion, which begun over 8 months ago. What was supposed to be a one day job has now accrued over, I’d guess, 8-10 visits from various installers. Luckily, we have a functioning shower but the lack of execution and communication has led to us using multiple vacation and personal days from work - in some cases installers have not shown, in other cases they arrive with no idea of the outstanding work (which has been reported and discussed in detail) and no parts to finish the job. Plenty of apologies but lack of execution.”

Review by
05/02/2022

No review comments provided

Review by
04/26/2022

No review comments provided

Review by
04/20/2022

“We hired NEWPRO to update two bathrooms and overall are satisfied with the results. The design specialist was very helpful, the work was scheduled within a reasonable timeframe and the installation was fast and smooth. We did have a couple of post-installation issues which could have been handled better, thus the 4 out of 5 stars.”

Review by
04/18/2022

No review comments provided

Review by
04/18/2022

“They were fast to cash the check, it was a bad installation, and it took six months of chasing.”

Review by
04/12/2022

“I am happy that NEWPRO took the time to deal with any questions that I had. They answered my questions totally and I am totally satisfied with my interaction with NEWPRO.”

Review by
04/12/2022

No review comments provided

Review by
04/11/2022

“It was a great experience. I have already recommended them to others. They were wonderful.”

Review by
04/11/2022

“They were very professsional, clean and did quality work.”

Review by
04/09/2022

“4 projects with New Pro, 4 great experiences!”

Review by
04/09/2022

No review comments provided

Review by
04/09/2022

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Review by
04/09/2022

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Review by
04/09/2022

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Review by
04/08/2022

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Review by
04/08/2022

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Review by
04/08/2022

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Review by
04/08/2022

“They are really good, and I like them.”

Review by
04/08/2022

“They are very responsive, but sometimes the workers they send out don't take care of the work they are doing. I have to call back and get things rectified. The last guy was very nice, when he was using this caulking gun I heard it fall three times. I was in my basement. I looked, and sure enough there was a chip in the tub and two scrapes. I just called the other day for them to come rectify this matter. I didn't feel like that was okay, that he did that and just left.”

Review by
04/08/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

No review comments provided

Review by
04/07/2022

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Review by
04/07/2022

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Review by
04/07/2022

No review comments provided

Review by
04/07/2022

“No way No communication with me. Workmanship was not the best and when I had an issue with the shelves in the shower separating from the wall I called and left voicemails. I waited over 3 weeks before I heard from anyone and that only happened because I contacted the Woburn office.”

Review by
03/24/2022

No review comments provided

Review by
03/22/2022

No review comments provided

Review by
03/22/2022

No review comments provided

Review by
03/19/2022

No review comments provided

Review by
03/17/2022

“I think the workman was easy to deal with. They were very polite and it was a good experience.”

Review by
03/15/2022

No review comments provided

Review by
03/14/2022

No review comments provided

Review by
03/10/2022

No review comments provided

Review by
03/07/2022

“Their service was great, but they flipped the schedule too many times”

Review by
03/07/2022

“I could not have asked for better installers. They were clean, polite, and hard workers.”

Review by
03/07/2022

No review comments provided

Review by
03/07/2022

“NEWPRO provided a really easy process.”

Review by
03/07/2022

No review comments provided

Review by
03/07/2022

No review comments provided

Review by
03/07/2022

No review comments provided

Review by
03/06/2022

No review comments provided

Review by
03/05/2022

No review comments provided

Review by
03/05/2022

No review comments provided

Review by
03/04/2022

No review comments provided

Review by
03/04/2022

No review comments provided

Review by
03/04/2022

No review comments provided

Review by
03/04/2022

No review comments provided

Review by
03/04/2022

“Very organized and the workmen were very nice.”

Review by
03/04/2022

“Great product and service! My new bath and shower surround are a fantastic addition to my house!”

Review by
03/04/2022

“The product appears to be good and the people have been very friendly and cooperative to our needs.”

Review by
03/04/2022

“Absolutely terrible, run, don't walk away from this vendor!”

Review by
03/03/2022

“I would have no trouble recommending they check out NEWPRO”

Review by
03/03/2022

“Good job”

Review by
03/03/2022

“They were punctual, polite, and very clean!”

Review by
03/03/2022

No review comments provided

Review by
03/03/2022

No review comments provided

Review by
03/03/2022

No review comments provided

Review by
03/03/2022

No review comments provided

Review by
02/28/2022

“I was very happy with the work Kevin did. He was very good and knowledgeable. He was a very nice person.”

Review by
02/27/2022

“satisfied service from beginning to end”

Review by
02/25/2022

“We can just say how well pleased we were.”

Review by
02/25/2022

No review comments provided

Review by
02/25/2022

No review comments provided

Review by
02/25/2022

No review comments provided

Review by
02/24/2022

“Our installer was very professional and the finished product is exceptional.”

Review by
02/23/2022

“Arrived as scheduled and completed the job in one day. Quality of the products installed are really great and me and my wife are very happy with Newpro.”

Review by
02/23/2022

No review comments provided

Review by
02/23/2022

“I'm happy with the plan of the bathtub renovation, just not satisfied with the finished product. My new tub has a deep chip in the one exposed corner, and a sharp crack going down that corner. I left a message with a customer service person at NewPro (her name is Kenya, not sure of the spelling) about my concerns after the install, but I never heard back.”

Review by
02/22/2022

“Newpro Team was professional, on time, and personable. Knocked out my 2 bathrooms in 3 days, and they look great! Money well spent.”

Review by
02/22/2022

No review comments provided

Review by
02/21/2022

No review comments provided

Review by
02/21/2022

No review comments provided

Review by
02/21/2022

No review comments provided

Review by
02/19/2022

No review comments provided

Review by
02/19/2022

No review comments provided

Review by
02/19/2022

“Overall it was a very good experience. Cost would be the one thing that would prevent me for giving it a 5 star.”

Review by
02/18/2022

“Very professional”

Review by
02/18/2022

No review comments provided

Review by
02/18/2022

No review comments provided

Review by
02/16/2022

No review comments provided

Review by
02/15/2022

No review comments provided

Review by
02/14/2022

No review comments provided

Review by
02/08/2022

“Excellent company from start to finish. Great communication. Great installer.”

Review by
02/08/2022

“The young man who came here that installed the new shower was probably one of the nicest people I ever had working in my home. I had a lot of work done here because it's an old home for he was a really a sweetheart he was very polite. I offered him lunch one day he didn't stop working, not even for water. I couldn't say enough good things about him.”

Review by
02/07/2022

“Even though I have had issues I would still recommend them”

Review by
02/05/2022

No review comments provided

Review by
02/05/2022

No review comments provided

Review by
02/05/2022

No review comments provided

Review by
02/04/2022

“I am very happy. The bathroom is beautiful!”

Review by
02/04/2022

“They did a good job on my shower.”

Review by
02/04/2022

“Your prices are outrageous!! i had a friend who installs showers for Kohler and he said he could have put in 21/2 showers for the price you charged me. I was going to have Neupro install some new windows, but not now .I call it absolute GREED!! 16,000 for a very AVERAGE shower. .I'm sending a copy of the bill, and a picture of the shower. Shame on you!!”

Review by
02/03/2022

No review comments provided

Review by
02/03/2022

No review comments provided

Review by
02/02/2022

No review comments provided

Review by
02/02/2022

No review comments provided

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