Vito Services
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 126 customer surveys conducted through Our Research Partners.
5
106
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2
5
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4
11th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful HVAC and plumbing service companies in the area. For 87 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services installs and repairs air conditioners, air handlers, heat pumps, boilers, furnaces, humidifiers, thermostats, and air cleaners, as well as custom ductwork. The company offers same-day service and 24/7 emergency support.
Warranty
Vito Services provides a one-year parts-and-labor guarantee on installations.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
In addition to residential and commercial HVAC services, Vito Services provides complete plumbing, sewer, and drain services. Vito offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Washington, DC
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
LM920177

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 126 customer surveys conducted through Our Research Partners.
5
106
4
5
3
6
2
5
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/15/2021

“The Vito service tech was professional. Appeared to”

Review by
09/09/2021

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Review by
09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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09/03/2021

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Review by
09/03/2021

“Vito Services is courteous, professional and they get the job done.”

Review by
09/03/2021

“Initially, they told me one price. They came out and jumped it up, and I said no. There was a problem with pricing, and I am not sure if that was the guy who came out and decided to up it. That was a little bit of an issue, and then they came back and agreed to the price they initially told me it would be.”

Review by
09/02/2021

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Review by
09/02/2021

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Review by
08/30/2021

“Knowledge and professional.”

Review by
08/25/2021

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Review by
08/25/2021

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Review by
08/25/2021

“Had to have tech come by twice before problem was addressed. Only two of the five mini splits in my home were even looked at. One of the others is now on the fritz and I am not looking fwd to being charged an insane amount of $ again just for the one unit.”

Review by
08/24/2021

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Review by
08/24/2021

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Review by
08/24/2021

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Review by
08/20/2021

“Gavin was a great technician.”

Review by
08/20/2021

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Review by
08/19/2021

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08/19/2021

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Review by
08/19/2021

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08/19/2021

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08/19/2021

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Review by
08/19/2021

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Review by
08/19/2021

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Review by
08/19/2021

“Vito Services are efficient and cost effective.”

Review by
08/19/2021

“Vito Services has excellent people, excellent professionalism, and excellent customer service.”

Review by
08/17/2021

“Vito Services have been very helpful to my family even through this Covid 19 Pandemic in carrying out their responsibilities to us and in being more than understanding and respectful of our situation. We recommend them to all very fervently. Sincerely, Norris A. Robertson, Jr.”

Review by
08/16/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

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Review by
08/15/2021

“I was recommended to Vito Services by a friend. The initial work was to replace a heat pump unit. The work was completed but there was no final walk through with me to talk about what had been done and inspect the final product. The Vito team removed a piece of trim molding that was not replaced and did not balance the airflow as agreed to in the scope of work. Since the work was done (less than 5 years ago) the motor on the unit went bad, two circuit boards blew, and the thermostat went bad. As we were trying to get the above items fixed, there were constant backordered items with no follow up from Vito Services. I would set reminders on my calendar to call them for follow up on the needed parts...sometimes 6 to 8 weeks out. Typically, it would be 3 to 5 calls needed for each part. There were promises by the Vito team to call me back but, that rarely happened. Also, I can't think of a single voicemail message that was returned. The last part of this is the cost...as the equipment installed by Vito was breaking and I was spending time to track them down for follow ups, I would be charged for the work when the equipment was worked on. I understand they need to be compensated for their time and expertise, but at times it seemed insulting to be charged full price for Vito to fix equipment that was installed by Vito less than 5 years earlier.”

Review by
08/13/2021

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Review by
08/12/2021

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Review by
08/12/2021

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Review by
08/12/2021

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Review by
08/12/2021

“They did not fix my A/C but rather came twice to do bogus repairs costing me a lot of money while still having the issue. This has been going on since winter, when I originally told them of the issue. They said they couldn’t look at it until it was running. They sold me a service contract at that time which said I was to get two paid service to check my a/c, heater and water heater which they never called to schedule and when I asked about it they acted like they knew nothing about it. My machine is not that old and they put it in along with the water heater. I am most disappointed with their services.”

Review by
09/10/2020

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Review by
09/02/2020

“They have excellent service.”

Review by
08/25/2020

“Vito Services's billing is questionable.”

Review by
07/30/2020

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Review by
07/20/2020

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Review by
07/16/2020

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Review by
07/13/2020

“It is the best company in the area”

Review by
06/22/2020

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Review by
06/10/2020

“They exceeded my expectations with the value of repairing my air conditioner. It was less expensive than we thought it would be.”

Review by
06/06/2020

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06/06/2020

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Review by
06/03/2020

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Review by
06/03/2020

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Review by
06/01/2020

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Review by
05/11/2020

“I was satisfied with the work and would hire them again.”

Review by
05/05/2020

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Review by
05/01/2020

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05/01/2020

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05/01/2020

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Review by
05/01/2020

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Review by
05/01/2020

“I just felt they did a great job. They were prompt, on time, and I'd recommend them.”

Review by
05/01/2020

“They have good value and good customer service.”

Review by
04/30/2020

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Review by
04/29/2020

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Review by
04/24/2020

“The workers we always dealt with were very warm, friendly and capable. They went above and beyond making us happy. We enjoyed knowing our workers by name for many years and recommend Vito and our repair people, Bobby, William and Maurice very highly.”

Review by
04/20/2020

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Review by
04/18/2020

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Review by
04/18/2020

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Review by
04/18/2020

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Review by
04/15/2020

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Review by
04/13/2020

“Yes, I would recommend Vito Services to a friend.”

Review by
04/11/2020

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Review by
04/09/2020

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Review by
04/08/2020

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Review by
04/08/2020

“Vito Services are friendly and knowledgeable.”

Review by
04/08/2020

“The people who answer the phone are helpful and the technicians are great. They are truly wonderful. I am very satisfied.”

Review by
04/08/2020

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Review by
04/08/2020

“The number of times I have had them to come back and do rework the HVAC system they installed in 2017 was not worth the cheaper price.”

Review by
04/07/2020

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Review by
04/07/2020

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Review by
04/06/2020

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04/06/2020

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04/06/2020

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Review by
04/02/2020

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Review by
03/09/2020

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Review by
03/09/2020

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Review by
01/12/2020

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Review by
01/09/2020

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Review by
12/06/2019

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Review by
12/06/2019

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Review by
12/06/2019

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Review by
12/06/2019

“The company was courteous and patient.”

Review by
11/26/2019

“They had both a master plumber and a heating technician which was super beneficial for us.”

Review by
11/23/2019

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Review by
11/18/2019

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Review by
11/16/2019

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