Vito Services
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 215 customer surveys.
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7th year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful HVAC and plumbing service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services installs and repairs air conditioners, air handlers, heat pumps, boilers, furnaces, humidifiers, thermostats, and air cleaners, as well as custom ductwork. The company offers same-day service and 24/7 emergency support.
Warranty
Vito Services provides a one-year parts-and-labor guarantee on installations.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
In addition to residential and commercial HVAC services, Vito Services provides complete plumbing, sewer, and drain services. Vito offers free estimates, a senior citizen discount, and financing with approved credit.
Areas Served
Washington, DC
Address
681 Southlawn Lane
Rockville, MD 20850
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
LC901746

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 215 customer surveys.
5
163
4
29
3
7
2
15
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/24/2018

“I was most satisfied because I felt like I was getting straight answers to straight questions. They took the time to come out multiple times to answer follow up questions. I had never done an HVAC install before and they were very patient with me because I had a lot of questions. I learned a lot. They were very patient and very competitive with their pricing. Their customer care was great also and that was one of the main reasons why I went them. I had been with John Flood for 9 years, but I switched to go with them.”

Review by
09/24/2018

No review comments provided

Review by
09/24/2018

“Punctual, professional”

Review by
09/20/2018

No review comments provided

Review by
09/19/2018

“I am most satisfied with the workmanship. They were always on time and professional.”

Review by
09/19/2018

“I think the installation of the hot water heater went well.”

Review by
09/17/2018

No review comments provided

Review by
09/16/2018

No review comments provided

Review by
09/14/2018

“Everything exceeded expectations.”

Review by
09/13/2018

No review comments provided

Review by
09/11/2018

“The company was very punctual and professional in the installation process.”

Review by
09/11/2018

No review comments provided

Review by
09/11/2018

“I was most satisfied with the professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/06/2018

“I am most satisfied with the tub. The installation was good and it was a positive experience overall.”

Review by
09/06/2018

“I was most satisfied with them putting away the untidy items.”

Review by
08/30/2018

No review comments provided

Review by
08/30/2018

“We were most satisfied with the timeliness with which our project was completed.”

Review by
08/30/2018

“I am most satisfied with Vito Services that they were fast and efficient. They even took care of things that fell apart on my end that feel apart, when they did not have to.”

Review by
08/30/2018

“The timing was great. They did the job very efficiently.”

Review by
08/30/2018

“I am most satisfied with them coming out in a timely fashion and doing the job correctly.”

Review by
08/29/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/25/2018

No review comments provided

Review by
08/24/2018

“The work is done really well.”

Review by
08/24/2018

“I was most satisfied with their professionalism and quality.”

Review by
08/23/2018

“I was most satisfied with the price, value, and performance.”

Review by
08/20/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with the workmanship.”

Review by
08/13/2018

“I was most satisfied with everything. This one was the icing on the cake. It was done perfectly.”

Review by
08/13/2018

“I was most satisfied with their communication.”

Review by
07/31/2018

“I was most satisfied with the quality and knowledge of the technicians work.”

Review by
07/30/2018

“I was most satisfied with their response time, it was done efficiently, and they were nice people.”

Review by
07/29/2018

“We have used Vito Services mainly for Heat & AC. They have always given us excellent service.”

Review by
07/28/2018

No review comments provided

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“Customer Service was excellent”

Review by
07/25/2018

“The re-tiling of the shower was well done.”

Review by
07/24/2018

“Honesty and professionalism”

Review by
07/20/2018

“Response time to issues.”

Review by
07/20/2018

“Timeliness and qualifications of Vito personal.”

Review by
07/19/2018

No review comments provided

Review by
07/19/2018

No review comments provided

Review by
07/18/2018

“They ended up coming same day and fixed the issue and corrected another issue”

Review by
07/18/2018

No review comments provided

Review by
07/17/2018

No review comments provided

Review by
07/17/2018

“I know they are metro area, but they have their shop basically a half mile from my house. The estimator joked that he could jog over here.”

Review by
07/17/2018

“I was most satisfied with their punctuality.”

Review by
07/17/2018

“The workers were great timely and courteous”

Review by
01/09/2018

“Vito did just a heating checkup. They are easy to get ahold of, and they come quickly. They're good. I would give them an A.”

Review by
01/09/2018

“Vito maintains my HVAC system and installed a humidifier. They're punctual; they're very polite and professional. I deal with one individual who comes, and I think that's the best way to go. He is clean and neat. I'd give them an A.”

Review by
01/09/2018

“They serviced my furnace. The technician is a personable guy and informative, and that's a good thing. They came when they pretty much said they would, so that's always helpful. I'd give them an A.”

Review by
01/09/2018

“That was yearly service contract on the HVAC. He was pretty thorough about the inspection. It's pretty good, B.”

Review by
08/31/2017

“It was good. They did air conditioning work. They were prompt and on time and got the job done, even though it was raining. They were friendly and polite. I'd give them an A+.”

Review by
08/31/2017

“Vito is a very good company. They came recommended by someone who I respect, and I have been using them ever since and always been quite satisfied. They did work on the boiler, sort of HVAC-related work. There may be something else. I just can't recall the specifics. Their techs are very personable, very customer-oriented, and give very good advice. They're an A.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/31/2017

“They've done plumbing, and they put in a new heater. They did a good job. They followed through. They're polite. They showed up on time, for the most part. I'd give them an A, I would say.”

Review by
08/31/2017

“Recently, they replaced an air conditioner. I had worked with them before and was able to get very reasonably priced and quick service on a furnace and air conditioner replacement. I would give them a B+.”

Review by
08/28/2017

“They were good. My air conditioner went out, so they came over and fixed my air conditioner. It was quick, thorough, and affordable. Everything was professional, straightforward. I would give them an A.”

Review by
08/28/2017

“Vito gave a yearly check and fixed one of my toilets. The man is very friendly. He's been here before and very thorough. Everybody's been very nice on the phone and very helpful. I would give them an A for excellent.”

Review by
08/28/2017

“Vito did some work for me, but's it's been a while ago. They didn't do plumbing. They did heating and air conditioning. They showed up on time and the price was reasonable. I would give them an A.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“They put in a new air conditioner for me. They were very informative about what my options were. I went in thinking my air conditioner had to be fixed, and they walked me through all the problems and helped me make the decision that I actually needed a new system rather than trying to patch up the old one, and I think they were telling me the truth. Even though it cost me money upfront, I think they were saving me money in the long run. I'd give them an A.”

Review by
08/28/2017

“They did an annual air conditioner checkup. They arrived on time, did their job, and left. I would give them an A.”

Review by
08/10/2017

“They were fast and prompt, and I mean, they did a really good job. They replaced my HVAC system. I'd grade it an A+.”

Review by
08/10/2017

“They were timely, and they did quality work. They put in an A/C unit in our attic, and I would give it an A-.”

Review by
08/10/2017

“Vito serviced my HVAC system. They were good. They showed up on time; they were friendly, helpful. It was a good experience. I would grade it A+.”

Review by
08/10/2017

“We're very satisfied. We like Vito Plumbing a lot. It was maintenance, I think. I have no complaints with them. They do excellent work.”

Review by
08/10/2017

“Vito serviced my HVAC system, but it was just last week. It was on the weekend, my HVAC went out, and they pretty much came within two hours. I'm sure they had other calls and came right out, told me exactly what the problem was right away within minutes and did a very thorough estimation of what was going on and about what was going to happened and how I could get it fixed, and it all worked out. I'd give them an A+.”

Review by
08/10/2017

“It was great. They did a great job. They had good prices, and they were convenient and quick. They installed the air conditioning. I would say it's an A.”

Review by
08/10/2017

“Good experience. I don't remember exactly, but it was a good experience. I think they did a good job and were communicative about what the problem was. I think they were doing service on my HVAC system. A, I would say.”

Review by
08/10/2017

“There were delays with the installation. The installers had damaged part of our floors, and there was an issue regarding compliance to permitting and it took a while to get results. They were doing an HVAC system. I'd grade it a C. They seemed to be knowledgeable, but the execution is much to be desired. I was not happy with the responsiveness.”

Review by
08/10/2017

“It was okay. What I disliked it the fact that the person that was supposed to come out here and speak with me in reference to how much it was going to cost never showed up, and they just sent someone out here to do the work, which I ended up paying for. But then found out in the end that after they put the furnace in, that the piece underneath for the air conditioning should have been replaced. But my air's working fine. It just didn't seem like the top ten company that they stated in the ad that I actually picked them from. I would probably give them a C. The initial person who came out here and looked at my furnace, he was right on time. Customer service—the people that I was speaking with on the phone I just didn't care for at all. They didn't have great customer service skills to me.”

Review by
08/10/2017

“The charge was not very clear. They just come in and charged you some things not agreed upon. They were doing a checkup. The experience would be a poor grade.”

Review by
08/03/2017

“Vito replied quickly and did a competent job. It wasn't just maintenance. There was a problem. There was a repair that needed to be done. I'd grade it as an A.”

Review by
08/03/2017

“We've been working with them for about seven years. I just like their service. They come when I call them, and they complete the work. And they do the annual maintenance and everything's fine. I've never had a problem with them. The quality of their work has been very, very good, and I'd give them an A.”

Review by
08/03/2017

“They come and check our air conditioning unit and heating unit every six months. They come during the time window that they give you, and they call 30 minutes before somebody's going to arrive. And the technician, William, who always comes to our house, is very nice. I would grade them an A.”

Review by
08/03/2017

“I don't have any trouble when I need them. They come out and they come when they're supposed to, and the guys that they have working for them are all pretty good. I've had them for the air conditioning and the heating. I've had them for a couple years. I'd give them an A.”

Review by
08/03/2017

“We got into some unexpected work, and they helped me understand my options which included some incentives that were available through tax credits or refunds from both the city and the state that enabled me to buy a nicer, more efficient unit than I would have otherwise. The guys were very professional. They did the job on a timely basis, and it's worked very well. It was a heat pump. I'd give them an A.”

Review by
08/03/2017

“Vito's done some work. They do all our work on a regular basis. We've had a couple instances we needed somebody to come by pretty fast, and they've been pretty prompt. So, overall just a pretty good experience. Actually, as a matter of fact, I just became aware that that's what they do as well. So we've only used them for A/C. I would grade it good.”

Review by
08/03/2017

“They did air conditioning work. They came when they said they would, and they finished when they said they would. I would grade them an A+.”

Review by
08/03/2017

“I'd use them again. They did the job right. The price was right. They were doing HVAC maintenance. I would grade it an A.”

Review by
08/03/2017

“They were quick and professional. It was air conditioning service. I'd give them an A.”

Review by
08/03/2017

“They're pretty responsive. They respond quickly. On August 6, probably what happened was some fuses blew, not the fuses, the regular fuses in your switch board, but the air conditioner fuses, and they fixed it in five seconds. It's a B+.”

Review by
08/03/2017

“They have signed me up for a contract to do work on my HVAC system, and I really just had a boiler and they didn't service boilers, so I don't have air conditioning. They came out; they gave me an estimate and they really overcharged me because I only had the boiler. I'd grade it a D.”

Review by
08/03/2017

“First when they came out, they overcharged for maybe 20 minutes of work. They charged over $400 something for just replacing one item. And then what they replaced only lasted two days, so I had to call them back for another technician to come in. And when the second technician came in, he wanted to get paid too. He charged me also so I had to fight with news Channel 4 to get my money back. I'd grade it a D.”

Review by
08/03/2017

“Professional when they came. They diagnosed the situation, but they never gave me the solution. They also overcharged me for the Freon gas that they were putting in the air conditioning. Everywhere else I understood the price was almost half, so they charged me for the double. And two days later again the A/C didn't work. So, I had to call them. The technician came back. I said, ‘Okay, this is the solution. You should have given me the solution when you were here, not now after calling a couple of times, also overcharging me for the Freon gas.’ They charged me about $300 for the gas. Everybody else I got the prices on, it cost about $200. I would grade it a D. The technician was really bad. He didn't open the A/C. He just looked at it and said, ‘Okay, I put the gas in. Show me where the problems are.’ Whereas, when I call in the next person, the next company came in, opened it up and showed me actually there was a hole in one of the parts that carried the Freon gas. He never showed me that. If he showed me that, I never would have spent $400 on the Freon gas to begin with to fill it. We'd lose the whole Freon gas within two days. Very bad experience.”

Review by
08/01/2017

“Vito did plumbing for me, and they did fine work. They did a good job. They were responsive to our request for service. We had them a couple of times. When they came out to check on things, they were prompt and were informative, and I'd give them an A+. They installed a new air conditioner compressor. They were good. Put us down as satisfied customers.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
08/01/2017

“They were doing an air conditioning panel. I would grade them an A.”

Review by
06/27/2017

“Vito did the work they came to do. It was on an A/C unit. I'd give them an A.”

Review by
06/27/2017

“They did excellent work. I had no complaints, and I would recommend them. They worked on the A/C.”

Review by
06/27/2017

“They were on time and informative. I had a plumbing inspection and HVAC inspection. I would give them an A+.”

Review by
06/27/2017

“They were just quick, it was real fast, I think was the most impressive thing. It was a new condenser and coils—A/C. I would give them an A.”

Review by
06/27/2017

“They were great. They were very responsive. It's fine. It was HVAC. They do everything at my house. They're all A's. I would recommend them.”

Review by
06/27/2017

“They came, did the work, and left. Everything was fine. It was on a boiler. I'd give them an A.”

Review by
06/27/2017

“They did work for me. They were clean with their work. They knew what they were doing. They replaced my water heater, and then they replaced my air conditioning. I'd give them A+.”

Review by
06/27/2017

“I pay for a kind of a preferred status, become a partnership, a partner. Their response time was pretty good, because I have rental properties. So, in order to be able to call them and tell them what the issue is, they usually were able to address it pretty quickly or at least get someone there pretty quickly. A lot of times I was there for the work. It could have been either work on plumbing or HVAC unit, both. It would be an A.”

Review by
06/27/2017

“We weren't there for the original work. They put in our ducts and they didn’t do a good job. But when we came back and insisted on a better job, they eventually did it but it took them coming several times and several calls. They did several things, but they put in water heater downstairs and they also put in air conditioning for us. I'd give them a C.”

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