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“My last name is not Woodward. My wife's name is not Barbara. Never followed up after initial visit.”
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“I have used James A Wheat &Sons for years for both my HVAC and plumbing needs. Whether it’s routine maintenance or fixing a particular problem, they always provide me with excellent service. I wholeheartedly recommend them.”
“Easy to schedule and work has been very good”
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“At first assessment the tech could not identify why there was an issue with my water heater. The controls were working and there was no error message on the computer components. He contacted the manufacturer for assistance. I am thankful that he reached out for help rather than just tinker around and make the issue worst. I will definitely contact James A. Wheat and Sons again if needed.”
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“Our system was very problematic in the beginning, and it took a long time to get it straightened out. Also this survey is emailed to me, but has a very different name on it than mine.”
“The work was average, not great”
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“First, you didn’t listen to what I was looking for, and the estimate was double that of a competitor. Also, you couldn’t even get my last name correct for this survey.”
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“I chose Wheat & Sons as contractor to service my HVAC about 4-5 years ago and have only had good proficient and professional service. All staff have been courteous and responsive. I am completely pleased with this contractor.”
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“The job was done on time and very professionally executed. Communication was easy and they were very neat in their work area.”
“Absolutely fantastic service. The technicians are knowledgeable, affable, and professional. I have been a customer of theirs for 11 years and thus far have yet to be disappointed in any way, or experience anything other than a fantastic service.”
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“Great plumbers. Cannibalistic pricing.”
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“i'd LOVE to recommend you based on some past experience. however my last experience of being ghosted means not only did you not get my job (which personally disappointed me) but there's no way i recommend you to others.”
“James A. Wheat & Sons are a professional organization. It’s easy to communicate with the administrator, and the technicians are reliable - meaning they arrive within the announced timeframe, they are knowledgeable and pleasant. They summarize their work after the job, pointing out any problems or recommendations. I highly recommend James A. Wheat & Sons.”
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“They were fast, efficient and friendly.”
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“Good clear communication, dependable - arrive when they say they will, written estimates of all work. I have recommended James A. Wheat already to many people.”
“Isak was so amazing. Took care of our ac”
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“I have been a client for over 20 years. My last experience was horrible. They were supposed to replace a dryer part. They brought the wrong thing after I had been clear about what I wanted - a white not silver part. I put over 200 dollars down (1/3). I did not allow them to put this part in. I called - crying - talked to one of the sons. No one has followed up re getting a new part that is white, no one has reimbursed my down payment - nothing. So today, I would not recommend them even though I have recommended them for years. 1 bad customer experience such as this negates 20 years of ok to good service.”
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“I did not have a service appointment this year.”
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“I have had two scheduled maintenance services delayed and rescheduled by dispatch. When you call months ahead to schedule these under contract services, they should show up on the scheduled day.”
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“The service tech recommended a bigger job than was needed at a great expense. I called and wanted to discuss what was needed with management, and was never contacted after multiple attempts.”
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“Very calm, professional and thorough work done. Gaslight looked as new after completion.”
“Overall experience with Wheat & Sons was very good. Installation went without a glitch. Technicians were knowledgeable, worked tirelessly until the job was complete, ensured that the direct work area was cleaned up and spotless when the job was complete, and provided me with important follow-up instructions. I'm glad I selected them, and will continue to work with them on future projects.”
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“No follow up. Bought a brand new unit from GAC”
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“Herberth solved a decade-long issue with our HVAC system. He was very analytical and nearly rebuilt our system, he and his superb team. Our HVAC with Herberth and Wheat is operating the best it has ever in nearly 20 years! We are very satisfied. Plus, Wheat and Sons is very trustworthy. Thank you!”
“The two plumbers who came delivered exceptional service, including consulting carefully with me, efficiently fixing my problems, and offering advice about next steps. I will never use a different plumbing company again only Wheat and Sons.”
“While the initial inspection and issue ID of our AC unit was fine, the quote for replacing the thermostat was over $1300 -- since my husband was able to go to the store, buy the thermostat and install it in ~30 minutes -- this quote was a signal that you did not want to do this work, it was so absurdly high.”
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“Since being an Eagle Club member, I do not think the $50 monthly membership fees provide any advantage. After replacing an expensive part (fan motor) during the biannual system check, we continued to receive "system malfunction" alerts on the thermostat. Turns out another part needed to be replaced and it is not understood how this was missed after replacing the fan motor and running a full system check. Trying to reschedule a technician to come out during this issue was complicated when it should not have been. I have yet to receive the itemized invoice when the fan motor was replaced or any information about a warranty, even after contacting the office. Scheduling in general with the company is inefficient. They cannot guarantee a time slot and you do not know when a technician is coming until after 5pm the night before. This is especially difficult when all adults in the house work full time and need advanced notice to rearrange our work schedule. As an Eagle member we are supposed to have priority, but I did not feel like a valued customer or that my concerns were properly addressed. Eagle Club membership includes access to 15% off all service repairs, priority scheduling, and after-hours emergency service access. Priority scheduling is an ordeal and even though there is access to emergency services, you still have to pay for time and a half or holiday time if the technician has to come outside of normal business hours. I do not see how the monthly membership fee provides any additional benefit.”
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“Prices are much too high. Work is good but you can find other plumbers whose work is just as good for much less.”
“We have used this company for years, since we first moved into this residence. They have done plumbing, gas fireplace, furnace and air condition installation and repair. Excellent service and competitive pricing.”
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“With staff that is always willing to help out and give out the best advice possible, I feel confident about giving them a call whenever I have a problem with my A/C or heating system. I am sure they will sort it out and guarantee the job.”
“The technician was on time and explained the reason for the service call. He answered all of my questions clearly and went right to work. His assistant was very courteous, knowledgeable and professional as well. I am very happy with the results.”
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“The problem I called about resolved itself before you arrived. You recommended replacing the inducer for about $1200. I was able to obtain my own replacement for less than $200, and do the job myself. Suspiciously, the igniter failed (burned out) just a few days after your service call. I replaced it myself for about $17. I gave a neutral rating only because I don't know of any other company that might be better.”
“Expensive. Was not able to identify problem.”
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