CroppMetcalfe
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 419 customer surveys conducted through GuildQuality.
5
339
4
36
3
27
2
10
1
7
10th year as a Best Pick Call

Company Message Regarding COVID-19

We're taking precautions to keep you and our technicians safe, including masks, gloves, other PPE, and social distancing during calls.

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp and has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
RC900130

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 419 customer surveys conducted through GuildQuality.
5
339
4
36
3
27
2
10
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/13/2021

“Great service, knowledge technicians”

Review by
03/08/2021

No review comments provided

Review by
03/08/2021

“I told him about a problem, and he addressed the problem before starting the routine check, and let me know his diagnosis right away. And he fixed the problem! He's excellent.”

Review by
03/08/2021

No review comments provided

Review by
02/02/2021

“They have always been very timely and good. I have no complaints about anything.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”

Review by
01/21/2021

No review comments provided

Review by
01/20/2021

No review comments provided

Review by
01/13/2021

“Allen and Shelden both excellent”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

“The gentleman, whose name I have forgotten, who serviced the heating system.”

Review by
01/13/2021

“NA”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/12/2021

No review comments provided

Review by
01/11/2021

“Everything worked out fine,”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

“Excellent service (as always).”

Review by
01/11/2021

“We've had them for a couple years and they've always done a good job. They've always met my expectations.”

Review by
01/11/2021

“All the men who have come out to my home have been well trained, are polite, and able to address the issues or have reached out for help if needed. I have used CroppMetcalfe on three or four occasions and they have a good formula for handling people's problems and I appreciate them.”

Review by
01/09/2021

No review comments provided

Review by
01/08/2021

“Always professional, equipment works”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“the gentleman who came at 7pm that evening”

Review by
01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Review by
01/08/2021

“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”

Review by
11/21/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/20/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

“I would like to recognize Frank Morgan for his exceptional service”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“All inter-actions with Techs and Phone contacts have been excellent”

Review by
11/13/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
10/23/2020

“They met all my expectations.”

Review by
10/22/2020

“They met or exceeded my expectations as they were very responsive, able to book service on short notice. The work was done to expectations.”

Review by
10/22/2020

“I would like to recognize the technician.”

Review by
10/21/2020

“I'd like to recognize the installer.”

Review by
10/21/2020

“They generally met all of my expectations.”

Review by
10/21/2020

“Everyone is great.”

Review by
10/21/2020

“I would expect them to be a little more prompt and not have to book two months out.”

Review by
10/21/2020

“The receptionists and the schedulers are good.”

Review by
10/21/2020

“My bill had been skyrocketing because the A/C was working so hard and the tech figured out that I needed freon. That was tremendously helpful.”

Review by
10/21/2020

“I was pleased with the installer.”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

“I have used them a long time.”

Review by
10/21/2020

“They met all of my expectations.”

Review by
10/21/2020

“They are consistently on time. Their projected time needed to do the work is accurate every time.”

Review by
10/21/2020

“Their service guys met or exceeded my expectations.”

Review by
10/19/2020

“CroppMetcalfe (Maryland) has serviced our AC/Heating units for the past several years, and we are pleased with their service.”

Review by
10/15/2020

“Good service”

Review by
10/14/2020

“Raymond Neal did an excellent job in replacing the spicket on the outside of my home. He installed a frost free hose bib on the outside and provided a control knob on the inside for easy access. no one will need to go in the crawl space under the house if there is another leak.”

Review by
10/14/2020

“I've had CroppMetcalfe come by to handle issues relating to my AC, drains & pest control. In each instance, beginning with the customer representatives scheduling my appointments, it's clear that CroppMetcalfe is best in service. They are professional, courteous & experts in their field who never assume the customer understands what they do. They take the time to provide a thorough explanation of the service, what needs to be done and the next steps to keep your home safe. They do this in a way that is not overwhelming, ensuring they are meeting your needs.”

Review by
10/14/2020

“Very good in every way”

Review by
10/14/2020

“Yes. Usually receive good work from CroppMetcalfe.”

Review by
10/14/2020

“Great”

Review by
10/14/2020

“Excellent service and workmanship”

Review by
10/14/2020

“The HVAC tech pumped $300 worth of freon into my air conditioning unit, knowing it was leaking, without permission.”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/04/2019

“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“They are good.”

Review by
10/14/2019

“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”

Review by
10/14/2019

“All interactions have been very professional.”

Review by
10/14/2019

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

Review by
10/14/2019

“They are very cordial and professional.”

Review by
10/09/2019

“With my annual checkups they meet and sometimes exceed my expectations by explaining everything to me.”

Review by
10/03/2019

“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“Over time they have found things that needed to be fixed and brought it to my attention, for that I am grateful.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“They are great about calling to schedule maintenance visits. They do a great job when they come.”

Review by
10/01/2019

“I do not know any of their names, they just came in and did the work.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”

Review by
09/30/2019

“Service has always been prompt and professional”

Review by
09/28/2019

“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”

Review by
09/27/2019

“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”

Review by
09/25/2019

“Diagnose the problem”

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

“Always superior. Excellent servicemen.”

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