CroppMetcalfe
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 397 customer surveys.
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8th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and 5-year warranties on new installations.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
RC900130

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 397 customer surveys.
5
329
4
35
3
21
2
9
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/04/2018

“All technicians have been excellent.”

Review by
11/27/2018

“You know you have a great contractor when things go wrong. On this project we had a fire which delayed everything by months and required Cropp to coordinate with the contractors rebuilding part of the house. Then the new generator was faulty and had to be replaced. Cropp and its people stayed on top of everything and did a fabulous job. There's no one better.”

Review by
11/27/2018

“The phone folks are always pleasant”

Review by
11/19/2018

“CroppMetcalfe is very accessible and quick to respond when there is an issue.”

Review by
11/19/2018

No review comments provided

Review by
11/19/2018

No review comments provided

Review by
11/19/2018

“CroppMetcalfe met my expectations.”

Review by
11/19/2018

“They sold me a $1500 duct straightening out service because they told me that it would save me money on my air bill. My bill doubled.”

Review by
11/19/2018

“They met my expectations.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/13/2018

No review comments provided

Review by
11/13/2018

“They meet my expectations because they are always very courteous and prompt.”

Review by
11/12/2018

“CroppMetcalfe is very good and they are a company that stands by their work! I am very pleased.”

Review by
11/12/2018

“When I call about my heating and air they come out the same day. This is very important when you have ac problems.”

Review by
11/12/2018

“I have had great experiences with everyone from CroppMetcalfe.”

Review by
11/12/2018

“I have been satisfied overall.”

Review by
11/07/2018

No review comments provided

Review by
11/05/2018

“I really liked them because when they come in they introduce themselves and they explain what's going on.”

Review by
10/31/2018

No review comments provided

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

“The areas in which CroppMetcalfe exceeds my expectations are that generally, they do their very best to get out to me in a timely manner, which is important to people with home emergencies. In addition, they have extended hours and I appreciate that.”

Review by
10/29/2018

“I think it was air conditioning. I am not entirely sure because this is a rental property and I can't remember.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They always meet and exceed on my maintenance contract. They keep the schedule, are on time, and keep me informed of the status of the furnace. They're good and I don't have any complaints.”

Review by
10/29/2018

“I would like to recognize everyone that has come, because they have always been very good, helpful and clear about the work. They also have caught things that I didn't notice myself.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They exceeded in friendliness.”

Review by
10/29/2018

“They were very timely. They were there when they said they would be there. They also sent out reminded before heat or air conditioning season about tune ups and always got that done in time.”

Review by
10/29/2018

“They came out when they were supposed to for 1-year maintenance.”

Review by
10/28/2018

“extremely professional”

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/28/2018

No review comments provided

Review by
10/26/2018

“They met expectations with everything.”

Review by
10/26/2018

“They did not meet or exceed my expectations in any area.”

Review by
10/22/2018

“I would agree that I would recommend CroppMetcalfe to others.”

Review by
10/22/2018

“CroppMetcalfe is a very professional company and has retained a small company feel. They are very good.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“Chad is the only person I will trust with my furnace now.”

Review by
10/19/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“Helping put in a new exhaust pipe for the Dryer!”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I would recognize our last service person. He was just very thorough, communicated very well, and went the extra mile.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“I am satisfied with Paul Macklewee, who I have become friends with over the years. He is coming in November to check the heating. I have to tell him about a problem that I tried to tape up myself, so he can hear it and see what is wrong.”

Review by
10/18/2018

“Everything was perfect. The only thing was the communication that I had a problem with.”

Review by
10/18/2018

“They always meet expectations so I don't expect less.”

Review by
10/18/2018

“They are very reliable and they come when called.”

Review by
10/18/2018

“They served as an A/C and heating maintenance program for me. I had a yearly program with them for over twenty years and they also replaced the units. We also had a pool house and they replaced both units in our pool house and our house. They did a great job and they are a great company.”

Review by
10/18/2018

“I find that they are very timely in their response, so whenever we need someone to come out they come out very quickly. When they can't work something out immediately then they will search to find the answer promptly and provide great service. They always help and always let me know what is happening.”

Review by
10/18/2018

“I would like to recognize Jessie for his exceptional service.”

Review by
10/18/2018

“The design of the air conditioning project was excellent.”

Review by
10/18/2018

“I was impressed with their general timeliness.”

Review by
10/17/2018

“the woman I spoke with on the phone about scheduling was extremely helpful - we were in the process of one issue and had a previously scheduled annual maintenance call scheduled. She was able to combine those visits.”

Review by
10/17/2018

“They're always professional and honest.”

Review by
10/17/2018

“We are very satisfied.”

Review by
10/17/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“I did not have expectations because I have dealt with the company many years and have always been pleased with the service.”

Review by
10/16/2018

“All have been good.”

Review by
10/16/2018

“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“When I remember to ask for a highly experienced technician, you always send a first-rate tech.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“I would like to recognize the people at CroppMetcalfe that always come out to my house when I call for their exceptional service. They are great.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“I was most satisfied when the last guy came in and drained the line and got it working.”

Review by
11/14/2017

“I liked their promptness, and they fixed the problem the first time. I had called them when there were issues. They deserve an A.”

Review by
10/20/2017

“It's positive, whenever they come over and do the work. They did plumbing, air conditioning, heating. I'd give them an A. They installed an air conditioning, they put a new air conditioning, new heating system downstairs, and they're fine. They do a good job. They're expert.”

Review by
10/20/2017

“It wasn't totally negative. I think the people who work there are very nice. I used to use a different company; they bought them out, and it's been a learning process. I've been told something wouldn't cost anything—and then they come, and they try to sell it to me for $70. I argued, and then a year later they said, 'You owe us $70.' I complained again, and they said, 'Oh, you don't owe us anything.' So, their work is fine. Their work is very good. Their workmen are very competent, very nice, very organized, very clean. All good things about the work. The administration is a work in progress for new clients, I think. They did plumbing, air conditioning, and heating. The people who come out to the house to do the work—A. I would rate it that the people are really, really nice and joyable to work with.”

Review by
10/20/2017

“They're here when they say they're going to be here. They tell you what's going on. They show you if there's any options of what you can do, and the work is done, and it doesn't have to be done again; it's done right the first time. They've done plumbing. They checked everything in my house. They repaired two toilets in the house, repaired a bunch of things in the house, some small issues and they also put in my brand new air conditioning system two years ago. I'd rate them an A.”

Review by
10/20/2017

No review comments provided

Review by
10/20/2017

“We have always been pleased with Crop Metcalfe. It was heating and air conditioning. We can probably do an A.”

Review by
10/20/2017

“They did HVAC work. I'd say it's an A.”

Review by
10/20/2017

“It was a positive experience.”

Review by
10/20/2017

“I had a problem, but I kept calling, and they finally fixed it, so I guess that's good. They did plumbing and HVAC. Let's give them a C. I don't like them telling me that it's an experienced top senior person, and in walks a 27-year-old. I'm like, ‘OK, yeah right.’ Don't like that. But the most recent people I've seen have been very good, and they have corrected the problem that I was having, and hopefully that's going to work. They just left here last week, so I have to give it a try here for awhile, and see what happens. They were on time.”

Review by
10/18/2017

“I had a problem last summer; we were in that heat wave, and the A/C guy that I had been using before retired about six months before that. I wasn't sure who to get, and I called various people—because I guess everybody was calling these A/C companies that had problems. But I called them, and they made several trips out here to take care of me as quick as they can. They didn't get to me like the same day or the next day, but within three or four days, they were out here to see what was going on. I would give them an A. They're pretty good at customer service. They were right on time, all the time. I had a number of visits before I mentioned, ‘Replace my whole system,’ because they were trying to fix the old one, different parts were blowing out. But after I got the new one installed, the people that actually came and installed it. I left in the old humidifier and the old air purifier; whoever hooked it up actually hooked it up wrong, and those two weren't functioning correctly. But when I complained about it, they did send out somebody to take care of it, and they fixed it. So, that's why I'm saying, initially it was like a problem—but once they were aware of that problem, they took care of it.”

Review by
10/18/2017

“They're good. We like them. We like that they are responsive, they show up when they say they're going to show up, and their people are trustworthy and responsible. They've done HVAC maintenance. I think that they've done extermination. They've done a couple of things—not just one thing—but we like everything. I'd give Crop Metcalfe an A+.”

Review by
10/18/2017

“We love them. They're awesome. We always use them. They're always available. They always send someone very fast, faster than any of the other services. I think their air conditioning and heating is one of their strongest points, and their plumbing is also really strong too. They do excellent; I have no complaints. I would highly recommend them.”

Review by
10/18/2017

“I think that it's fairly easy to schedule an appointment. I think they're really reliable in coming out, but then also trustworthy in the advice that they give. I think that's been really helpful. They've done plumbing, and they've done HVAC. I'd grade it probably an A.”

Review by
10/18/2017

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

Review by
10/18/2017

“They came on time, and they did what they needed to do. They were very efficient and polite, and they explained everything. They also send out reminders when I need to have things checked. They do HVAC work. I'd give them an A.”

Review by
10/18/2017

“It was very easy to make service appointments with them. They were doing just regular maintenance. Air conditioning and heating is what they do for us. No complaints, I would recommend them.”

Review by
10/18/2017

“They do good work. They checked out my heating system. I'd give them an A+. They're always on time. They give you a stretch of time, like two hours, and they always come within that period.”

Review by
10/18/2017

“Crop Metcalfe was doing maintenance on the HVAC and installing a hot water heater. I would grade them A.”

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