CroppMetcalfe
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 435 customer surveys conducted through GuildQuality.
5
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6
9th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers the sale, service, and installation of air conditioners, heat pumps, furnaces, air cleaners, boilers, humidifiers, and other home comfort products. The company specializes in preferred service policies for both residential and commercial customers.
Warranty
CroppMetcalfe offers 30-day labor and 90-day parts warranties for residential HVAC services and five-year warranties on new installations.
Company History
The regional, family-operated company was founded in 1979 by Mitchell Cropp.
Distinctions
CroppMetcalfe is a winner of multiple Carrier President's Awards and was recognized as a 2018 National Contractor of the Year by the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Washington, DC
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
RC900130

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 435 customer surveys conducted through GuildQuality.
5
345
4
48
3
26
2
10
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/04/2019

“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”

Review by
10/15/2019

No review comments provided

Review by
10/15/2019

“They are good.”

Review by
10/14/2019

“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”

Review by
10/14/2019

“All interactions have been very professional.”

Review by
10/14/2019

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

Review by
10/14/2019

“They are very cordial and professional.”

Review by
10/09/2019

“With my annual checkups they meet and sometimes exceed my expectations by explaining everything to me.”

Review by
10/03/2019

“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“Over time they have found things that needed to be fixed and brought it to my attention, for that I am grateful.”

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“They are great about calling to schedule maintenance visits. They do a great job when they come.”

Review by
10/01/2019

“I do not know any of their names, they just came in and did the work.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“My tech for my appointment was very polite, kind and on time if not early. Excellent service.”

Review by
09/30/2019

“Service has always been prompt and professional”

Review by
09/28/2019

“Supervisor, Sterling and Tech, Johnny Thomas/Pest Control AND Hungh Cin/HVAC”

Review by
09/27/2019

“All of the reps are extremely courteous and thorough. Tim Pfabe and Harry Parnell were exceptionally attentive.”

Review by
09/25/2019

“Diagnose the problem”

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

“Always superior. Excellent servicemen.”

Review by
09/24/2019

“All of the technicians were highly knowledgeable and skilled in repairing what needed to be fixed.”

Review by
09/24/2019

“Always choose a good technician or one who is experienced and have all recommend work by their technicians double checked”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“I would like to recognize Paul for his exceptional service.”

Review by
09/23/2019

“Recent serviceman, as well as previous servicemen, wasn't an outstanding professional...very thorough and very efficient.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Marvin Leach: deep knowledge and outstanding skill!”

Review by
09/23/2019

“All of the technicians that have serviced our house were very professional.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

“The scheduling people did a good job.”

Review by
09/21/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
09/21/2019

“The air conditioning service was fine.”

Review by
09/21/2019

“CroppMetcalfe met my expectations.”

Review by
09/21/2019

“Very courteous and efficient.”

Review by
09/21/2019

“I would but I haven't kept track of any names. Everyone who's come for seasonal checkups has been great.”

Review by
09/21/2019

“The installation of my furnace.”

Review by
09/21/2019

“Not in this particular project.”

Review by
09/21/2019

“They met my expectations with all aspects.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“See response #1”

Review by
09/19/2019

“I would recognize the entire staff after many years of excellent service.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

“customer service”

Review by
09/18/2019

“Professional knowledgeable, and friendly.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Responsive and expert service”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“The quality of the service depends on the quality of the service tech. Some have been quite good some have been unsatisfactory.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
12/04/2018

“All technicians have been excellent.”

Review by
11/27/2018

“You know you have a great contractor when things go wrong. On this project we had a fire which delayed everything by months and required Cropp to coordinate with the contractors rebuilding part of the house. Then the new generator was faulty and had to be replaced. Cropp and its people stayed on top of everything and did a fabulous job. There's no one better.”

Review by
11/27/2018

“The phone folks are always pleasant”

Review by
11/19/2018

“CroppMetcalfe is very accessible and quick to respond when there is an issue.”

Review by
11/19/2018

No review comments provided

Review by
11/19/2018

No review comments provided

Review by
11/19/2018

“CroppMetcalfe met my expectations.”

Review by
11/19/2018

“They sold me a $1500 duct straightening out service because they told me that it would save me money on my air bill. My bill doubled.”

Review by
11/19/2018

“They met my expectations.”

Review by
11/16/2018

“Always responded timely to our requests for service; this is much appreciated!”

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/13/2018

No review comments provided

Review by
11/13/2018

“They meet my expectations because they are always very courteous and prompt.”

Review by
11/12/2018

“CroppMetcalfe is very good and they are a company that stands by their work! I am very pleased.”

Review by
11/12/2018

“When I call about my heating and air they come out the same day. This is very important when you have ac problems.”

Review by
11/12/2018

“I have had great experiences with everyone from CroppMetcalfe.”

Review by
11/12/2018

“I have been satisfied overall.”

Review by
11/07/2018

No review comments provided

Review by
11/05/2018

“I really liked them because when they come in they introduce themselves and they explain what's going on.”

Review by
10/31/2018

No review comments provided

Review by
10/31/2018

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

Review by
10/30/2018

No review comments provided

Review by
10/30/2018

“The areas in which CroppMetcalfe exceeds my expectations are that generally, they do their very best to get out to me in a timely manner, which is important to people with home emergencies. In addition, they have extended hours and I appreciate that.”

Review by
10/29/2018

“I think it was air conditioning. I am not entirely sure because this is a rental property and I can't remember.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

“They always meet and exceed on my maintenance contract. They keep the schedule, are on time, and keep me informed of the status of the furnace. They're good and I don't have any complaints.”

Review by
10/29/2018

“I would like to recognize everyone that has come, because they have always been very good, helpful and clear about the work. They also have caught things that I didn't notice myself.”

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