FAST of Florida, Inc.

William Tabshey

5 months ago

Fast of Florida just completed the free semi-annual review of my a/c system ... compressor & handler. The service techs, Joe and Thomas were absolutely fantastic ... thorough, professional and very polite & friendly. It was a pleasure to have them in my home. It's the second time that Joe has been here and I would recommend asking for him and you will receive excellent service. Also appreciated, that they made recommendations for additional products to enhance the system, but they did not badger or use high pressure. Overall a very pleasant experience. I feel confident that I am in good hands with Fast of Florida and especially with Joe and Thomas servicing our system. I would not hesitate to use them for any services that they offer

Bob Woodard

5 months ago

We signed up for the Comfort Club and the level of service has been exceptional. Thomas explained what they were checking out during the semi annual visit and provided a detailed list of items I need to keep an eye on. He also provided an estimate, if we wanted to move forward on the repairs/maintenance. The appointment was during the time we agreed on and I received notifications as the tech was assigned, once they were about 30 minutes away and a cool map on my phone to stay up to date how far away they were.

Justin Coles

4 months ago

Joe was terrific, super knowledgeable, helpful, and just all around great. The team at FAST has won my business 100% from now on. Joe was great but so were their customer service folks, the company wants your business and for me they’ve won it.

Candice

2 months ago

I chose this company largely because of the excellent reviews, but unfortunately my experience with the sales process and follow-up has been very disappointing. Thomas came to my home and discussed my electrical needs in a way that led me to believe I was dealing with an electrician or someone qualified to advise me on the electrical work. I later learned his role was actually in sales. I specifically told Thomas that I needed the panel upgrade to provide adequate capacity for a future pool/spa and EV charger. I also explicitly told him the work needed to be permitted and done “by the book” because I intended to participate in Duke's EV credit program. Thomas assured me the work would be compliant. I later learned that no permit was pulled. I requested to wait until my charger arrived butThomas pushed to have the team come out the next day and went outside "to make a cal" he old me he had called and received approval for the company to return and connect my EV charger at no additional charge once it arrived. Thomas reviewed the scope and what we had agreed upon with me on an iPad and had me electronically sign it. I expected a copy of what I signed to be emailed to me, but it never was. As a result, I do not have my own copy of the document showing what was presented to me and agreed upon at the time of sale. **If you sign anything electronically, insist on receiving a copy before the representative leaves.** I called and spoke directly with Mike, the General Manager, explained everything that had happened, and was told he would investigate and get back to me. Despite my follow-up attempts, Mike has not returned my calls or provided a resolution. To be fair, the electricians who actually performed the work are not the reason for this review. My concern is with what Thomas represented during the sale, the lack of documentation provided afterward, and the lack of follow-through from management. My advice to other homeowners: get every promise, permit requirement, and detail of the scope in writing- and make sure you actually receive a copy of what you sign.

Erica Chavez

4 months ago

David T was extremely professional, knowledgeable, and personable throughout the entire service visit. He was very thorough, took the time to explain everything clearly, and paid attention to every detail. What really stood out was that he treated the AC system as if he were working on his own home, making sure everything was done right. It's rare to find someone who combines technical expertise with such outstanding customer service. I highly recommend David T for anyone needing AC service.