FPL Home Services
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

FPL Home Services has received 4.3 out of 5 stars based on 116 customer surveys conducted through GuildQuality.
5
74
4
15
3
15
2
10
1
2
3rd year as a Best Pick Call
"We understand that 100 percent customer satisfaction is the purpose of our work, not a by-product. Our call center is available 24/7, every day of the year. We deliver on our company values of treating people with respect, doing the right thing, and being committed to excellence."

Matt Macon | Director
Company Information
Services Offered
FPL Home Services specializes in maintenance, repair, and installation of air conditioners, thermostats, ductless cooling and heating systems, and pool heating systems. The company also offers maintenance programs.
Warranty
The company warrants labor for a minimum of 30 days and transfers applicable manufacturers' warranties on installed equipment to customers.
Company History
The company started in 1983.
Employee Information
Employees drive marked vehicles and are background checked and drug tested.
Additional Information
FPL Home Services is a subsidiary of FPL Home and an unregulated indirect subsidiary of Florida Power & Light Company (FPL). Air conditioning, plumbing, and electrical services are offered, administered, and backed by FPL Home Services, and not FPL Home or FPL. License nos. CAC1820030, CFC1430331, and EC13007891.
Areas Served
Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach
Address
7830 Byron Drive Unit #7
Riviera Beach, FL 33404
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CAC1820030

Compiled Score:

FPL Home Services has received 4.3 out of 5 stars based on 116 customer surveys conducted through GuildQuality.
5
74
4
15
3
15
2
10
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
04/15/2021

“Herode Decius is the best!”

Review by
04/15/2021

No review comments provided

Review by
04/04/2021

No review comments provided

Review by
04/03/2021

No review comments provided

Review by
02/28/2021

“I used Fpl a few years ago for an emergency and they were great. I then bought my downstairs unit from them. They offered me the 10 yr labour and parts warranty. With the labour warranty they told me it would not cost anything as long as I had my maintenance done. Every time I had an issue after that they changed the terms.needed to call a few times and while technicians were at my house trying to sell stuff The service managerhad then told in the beginning to the person answering that as long as I have had a 6 monthly service I would not pay the diagnostic. They then after that with next issue said it changed and every time after that and said I had to pay the diagnostic. They said it changed in their rules and me having a warranty does not make a difference. Every time I called different people answer and if I asked to speak to the service manager he never called me back. It was always the customer supervisor if they called back . The last time I had an emergency with water leaking and called for a service in the afternoon. They said sorry they can only help me the next day at 5 pm. I told them there was water in the downstairs and they said could not come till 5 pm next day. I booked it. Because warranty with you I could not get anyone else earlier. After that someone called me and said a technician could come in the morning 8-10. The next morning my tenants said no one was coming. I called Fpl and they said it was still that afternoon. I was very upset and told them there was lots of water. They said they cannot do anything. After complaining they found that the technician was going to coming in morning but that was an error on their behalf and could not come till that afternoon. I told them it was urgent snd the restorative company on their way. They did not change to help me in this emergency and let it for 5 pm. When the technician came that afternoon they saw restorative company was there and there was a lot of damage. He called me that he need to clean the line and he would wanted me for to pay that and for the diagnostic. He was trying to sell me additional stuff for almost 1000. I asked if he could just please service it seeing that line was part of it and he said he could after first complaint has no time and would take 2 hours but he would charge me for the diagnostic plus the clean of cond line plus service. I said that is not fair and he said they cannot treat me for me. I agreed to pay 3 diagnostic, service and line. It took him half hour to service unit and when he called for my card I asked why he said 2 hours and he said there were 2 of them so took half hour. I called office later and a new customer supervisor called me back and was very nice. She said that he should not have charge for the extra piece but only for service and diagnostic. She refunded the one. The delay in them getting to my house for over a day and half cost me $12,000 in damages. I am very upset . They knew it was an emergency and they changed the technician that called to say he could come 8-10 am to original 5 pm. This is not what I expected from Fpl. I still have a labour and part warranty with you and hope you can do something to fix the terrible service. Thank you”

Review by
02/17/2021

No review comments provided

Review by
02/16/2021

“The staff from FPL Home Service were all very professional. They clearly knew what they are doing and did it efficiently. Very nice people as well. All and I, I was very happy with the service we got from FPL Home Services.”

Review by
02/15/2021

“FPL Home Services knocked it out of the park on everything. They did a fantastic job with photographs, picture, and at least 20 pages of work that needed to be completed. They were professional and courteous.”

Review by
02/15/2021

No review comments provided

Review by
02/15/2021

No review comments provided

Review by
02/15/2021

“The technician was polite.”

Review by
02/15/2021

“Everyone was incredibly nice and professional”

Review by
02/10/2021

“Both workers were excellent”

Review by
02/09/2021

“I would like to recognize the service technicians for their exceptional service.”

Review by
02/09/2021

“I'd like to recognize the Kendito Lopez for their exceptional service.”

Review by
02/08/2021

“They are all great!”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“The technicians that came to my house were exceptional.”

Review by
02/08/2021

“I would like to recognize Jamie Holland.”

Review by
02/08/2021

“They got done a day earlier than they said they would. They flew and did a really good job. They got it done as quick as possible and did a really great job.”

Review by
02/08/2021

“The guy that did the work was exceptional.”

Review by
02/08/2021

“The one guy here was good.”

Review by
02/08/2021

“FPL Home Services met my expectations by performing an excellent job.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“I would like to recognize Kevin Bell.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“They were on time, prepared, and they cleaned up their mess. They were in and out in record time, and they did exactly what they said they would do.”

Review by
02/08/2021

“The last technician that came out to my house was exceptional!”

Review by
02/08/2021

“I thought it was a reputable company.”

Review by
02/08/2021

“They met or exceeded all of my expectations.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“FPL Home Services exceeded my expectations in all areas.”

Review by
02/08/2021

“Good job by the guys,”

Review by
02/08/2021

“I would like to recognize the last guy that was here. He was the best.”

Review by
02/08/2021

“I would like to recognize the receptionist. She is good.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

“They met my expectations for getting the job done.”

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/08/2021

No review comments provided

Review by
02/06/2021

“Robert Moore is the best TECH you have, and I have had a number of them in my home since I move here.”

Review by
02/06/2021

“What exceeded my expectations was the tech. The tech was excellent. What fell short was the management and the personnel at the company.”

Review by
02/05/2021

“I have been somewhat disappointed in FPL Homes Service's office staff., but I am satisfied with the technicians.”

Review by
02/05/2021

“I think they met my expectations for the quality of the systems and for the price.”

Review by
02/05/2021

“I would like to recognize Matthew W. and Devin, she is very nice. Rona always listens to my complaints and tries to get me someone that's tall. I would also like to recognize Eric that used to be here and Shwan. They were just wonderful. They don't come out anymore. So many people have left the company. It's amazing how the company doesn't keep people. There must be something wrong. I am 90 years old and I have been around the world and I have never seen a company like this.”

Review by
02/04/2021

No review comments provided

Review by
02/03/2021

“Have had AC maintenance contract for many years. We always receive exceptional, trustworthy service. I recommend them to many people”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

“I noticed no change in service or workmanship when FPL took over the Tequesta company.”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

“Scott”

Review by
02/03/2021

“On time. Very competent. Explained everything to me and answered all my questions.”

Review by
02/03/2021

No review comments provided

Review by
02/03/2021

“The plumbing division won?t return calls or emails to satisfy my questions on pressure relief valve installed.”

Review by
03/29/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/12/2020

No review comments provided

Review by
01/11/2020

“They responded to the work that had to be done. Then came back a second time.”

Review by
12/10/2019

“I am pleased with their timeliness.”

Review by
12/10/2019

No review comments provided

Review by
12/10/2019

“Jupiter Tequesta Air Conditioning, Plumbing & Electric Inc. met or exceeded my expectations in everything else. They did great.”

Review by
12/10/2019

“They met all of my expectations.”

Review by
11/27/2019

“I would like to recognize Jeff and Danny for their exceptional service. They were very good.”

Review by
11/27/2019

“The company meet my expectations.”

Review by
11/26/2019

“Jupiter Tequesta Air Conditioning, Plumbing & Electric Inc. met or exceeded my expectations in all areas.”

Review by
11/26/2019

“I would like to recognize the guy that was here the last time. He was so helpful and explained what I needed and what I didn't need. He was clean-cut and articulate. I was very impressed,”

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

“Everyone that we dealt with was okay.”

Review by
11/25/2019

No review comments provided

Review by
11/25/2019

“Pedro. Showed up on a Sunday very quickly, he was super nice and professional. Fixed my drain line. Very pleasant and changed a stressful situation into a pleasant day.”

Review by
11/21/2019

No review comments provided

Review by
11/19/2019

No review comments provided

Review by
11/18/2019

“Robert was amazing! The best tech I've had so far. Very knowledgeable and informative. I would request him every time if I could!”

Review by
11/18/2019

“Very happy with services”

Review by
11/18/2019

“Jupiter Tequesta delivers professional, courteous, and quality service. They have performed various services on my home. I recommend them without reservation.”

Review by
11/18/2019

No review comments provided

Review by
11/18/2019

“BRIAN very professional in handling AC issue”

Review by
11/18/2019

“Jimmy exceeded my expectations. He went above and beyond and when I had a problem he came back and fixed it.”

Review by
11/18/2019

“All of the individuals, from Tim Evans who provided the original estimate to the 2 gentlemen who installed the A/C unit in Feb. 2016 to Phil (who installed the water heater in September 2017) to Robert, who installed the UV light in April, 2019 were excellent. All of them were courteous, professional, competent, and pleasant.”

Review by
11/18/2019

“The technician was polite and professional.”

Review by
11/15/2019

“They exceeded my expectations in all areas. They did an outstanding job, were responsive, and the work they did was robust. We're very happy.”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“I have used Jupiter-Tequesta a few times in the past for smaller repairs, this was my first major HVAC related renovation. From the consultation to project completion I received an extremely high quality of service”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“I was satisfied with everything.”

Review by
11/15/2019

“They met all of my expectations.”

Review by
11/15/2019

“I'm just very happy with Jupiter Tequesta Air Conditioning, Plumbing & Electric Inc. I've used all of their services; plumbing, electrical, I bought a new AC from them. Everything has always been very good. Services and products.”

Review by
11/15/2019

“I thought everything was great.”

Review by
11/15/2019

No review comments provided

Review by
11/15/2019

“I would like to recognize Gary Cox for exceptional service. Gary is superb; he goes above and beyond. He fixed an issue that three other companies overlooked. We are customers for life.”

Review by
11/15/2019

“The timeliness of the project was amazing. They followed up the next day as well.”

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