Home Comfort Alliance

Y2k Fei

3 weeks ago

From start to finish, the experience was outstanding. Steven Vick first came to our home and provided various options for a new furnace and air conditioning system. His documentation was incredibly clear, making it easy to read and compare our choices. He never pressured us into buying the most expensive equipment, but he made sure to highlight the incentives we could qualify for. When it came time for the installation, Samuel Mahnke and Mario Felix were fantastic. Their work was highly professional, and they went above and beyond to ensure everything met local compliance codes. They did an amazing job, gave great explanations, and walked us through everything we need to know. Highly recommend this team!

peony chung

9 months ago

Matt Reese arrived first - communicated with us that the other plumber is on his way. He informed us the details of the water heater and will do the check up once a year because of the membership. The team work well and handles everything. Thank you 🙏! Keep up the good work for the customers

Yiyao Sheng

3 weeks ago

Anton was excellent—professional, knowledgeable, and efficient. He quickly diagnosed the HVAC issue and provided the right fix. He also took the time to answer all of my questions patiently and explain everything clearly. I really appreciated his expertise and outstanding customer service. Highly recommended!

Monad Metatron

8 months ago

WARNING: Zero Respect for Warranty, Home Comfort Alliance Project Manager: Geoff New Construction Home (Built by LGIHomes) ​I am writing this review to warn any prospective customers, particularly those with new construction or warranty claims, about the appalling experience we had with Home Comfort Alliance. This was not a simple repair; this was a complete failure of installation, service, and professional conduct that dragged on for nearly three months and deeply disrupted our lives. ​We purchased a new construction home where Home Comfort Alliance installed the Mitsubishi heat pump system. Within the first year after moving in, we discovered a major fault—the unit was incorrectly installed, leading to water streaming through our second-floor ceiling and pouring out of the light fixtures and into our kitchen. ​Despite the fact that our brand-new home and the HVAC unit were fully covered under warranty, resolving this issue was like pulling teeth. Instead of immediately replacing the defective unit, Home Comfort Alliance and Project Manager Geoff decided to treat our home like a science experiment, constantly attempting cheap fixes. ​Two Months of Disruption and Disrespect! ​For nearly two months, technicians were in our house at least twice a week, bringing random parts and running "guinea pig" tests. The water leak was so severe that Geoff, the Project Manager, went to Home Depot, bought a bucket, placed it on our kitchen island to catch the water dripping from the ceiling hole, and left it there for weeks. We lived with a large hole in our ceiling and a bucket catching water in the middle of our kitchen for over eight weeks. ​The disrespect extended beyond the poor repairs, property Damage: During one of their many visits, a technician used my outside faucet without permission and damaged my water timer system. They failed to inform me, and I only discovered the damage on my own. ​While they were finally finishing up the issue, Geoff had the audacity to throw out a "dog whistle" comment, saying, "You guys are lucky because Mitsubishi doesn't give out HVAC units for free!" I immediately corrected him, stating I paid over half a million dollars for this new construction and that the unit was under warranty. I didn't get anything for free! This statement showed a blatant disregard for our contract and our rights as new homeowners. ​Final Forced Resolution and Continued Issues ​The unit was only replaced after almost three months when our Builder had to step in and force Home Comfort Alliance to honor the warranty. Even after this replacement, the nightmare continued. The new unit was also incorrectly installed, making a loud, abnormal sound due to excessive air coming out. ​I reported this new issue immediately. Their response? They made us wait two more weeks and told us they would only come out and address the escaping air once a new thermostat was delivered. ​The Bottom Line ​This was the worst customer service experience I have ever had. Home Comfort Alliance did not respect our time, did not respect our private property, and aggressively fought against honoring a clear warranty claim on a major component they incorrectly installed. ​Two months after the unit was finally replaced, I have received zero follow-up, no apology, and no communication whatsoever asking if the system is okay. ​If you value your time, your property, and expect a warranty to mean something, DO NOT HIRE Home Comfort Alliance. If you want to feel dismissed, unimportant, and have your life disrupted for months, then go ahead and call them—they will make sure that happens.

ewald yao

3 months ago

The service technician did a thorough job! He checked all required items listed in the Lennox furnace service manual. It’d have been even better if he’d put shoe covers on before entering the room!