Guaranteed Service

Jonathan Santiago

a month ago

I rarely leave negative reviews, but after spending nearly $3,700 with Guaranteed Service, I feel people deserve to know about my experience. I originally called on Wednesday because my AC wasn't cooling properly. I was told a technician could come Thursday between 8:00 AM and 12:00 PM. One night without AC wasn't ideal, but manageable—even with five kids, including two who are only 4 and 8 years old. The technician arrived Thursday, diagnosed the issue, and recommended a repair costing almost $4,000. After completing the work, he assured me the house would begin cooling within a few hours. It never did. When I called the office, I was told they couldn't send anyone back until Saturday because they were too busy and didn't have available technicians. That left me wondering: what exactly is "Guaranteed" about Guaranteed Service? I paid thousands of dollars, but my AC still wasn't working. I was told I'd be placed on an emergency cancellation list for Friday. No one ever came or even contacted me. On Saturday, another technician arrived and immediately questioned the previous repair. He showed me the photos from Thursday and explained the first technician had not added enough refrigerant. According to him, the invoice even stated the system was overcharged when, in reality, it was undercharged. He added refrigerant, and I finally thought we'd get some relief. Unfortunately, that didn't solve the problem either. By Saturday night, the temperature in my house never dropped below 72°—it actually climbed to 76°, even though the outdoor temperature had fallen to around 82°. Sunday morning I went outside and found the refrigerant lines and the brand-new valve they had just repaired completely frozen. When I called again, I was told the earliest another technician could come was Monday afternoon. At this point, I'm left asking: - How many days of work am I supposed to miss? - How many technicians does it take to correctly diagnose one AC system? - Where is the urgency after charging someone nearly $4,000 and leaving them without working air conditioning during a heat emergency? I was seriously considering becoming a Guaranteed Service member because of the benefits they described, but this experience has completely changed my opinion. I don't question that the technicians are trying, but the lack of quality control, follow-up, urgency, and accountability has destroyed my confidence in this company. When customers spend this kind of money, they shouldn't have to wait days between visits while living in an unsafe, uncomfortable home. I expected guaranteed service. Instead, I've received repeated delays, conflicting diagnoses, and an AC that still doesn't work. I guess lets see what the techs say on Monday. I will edit this based on my experience.

Mlchelle Conklin

2 months ago

I called Guaranteed Service to fix a leaky water line for my toilet. They sent me a photo of the technician and let me know when he was on his way. Eric was great. He knew exactly what needed to be done, and fixed the problem perfectly. He applied a $50 coupon without me even asking, and the final price was $128 less than their competitor's quote. Eric was a pleasure to deal with. I highly recommend Guaranteed Service and would call them again. Before and after photos below.

LeReese Davis-Colley

3 months ago

Josh came to my home and did a complimentary AC service. He showed me so much regarding my ac unit. He was very thorough. He showed me how I could get a plan and save money. I ended up getting a plan and Josh took care of the ac unit and took care of my humidifier unit as well. Perfect.

Dustin Hinklein

7 months ago

Shaun and Lou were great. Great customer service and work ethic. Got the job done quick with no issues. Highly recommend for your electrical needs. Had to have a new line ran from the box to the water heater, and have the water heater disconnect installed.

Katie Soriano

2 months ago

We are really happy with guaranteed services. They were able to schedule us rather quick (within 24 hours) to fix power to our outlets. Nick was really informative, kind and efficient. He was super knowledgeable and was happy to answer any questions we had, as well as repeat himself when I didn’t quite understand things the first time around.