NH Ross Plumbing, Heating, Cooling & Electric

ARTIE GRANIELA

2 months ago

Based on recent service call and quote for entire tankless system I give NH Ross a solid 5 rating. Both the technician, John, and sales rep., Jose were courteous, knowledgeable and very professional. Our cast iron boiler did the job for the last 23 years, however, recently the unit was costing us money so with the guidance of John @ Jose and some research we opted to go with the tankless system. This is an investment so prepare to spend some bucks but based on everything I was told these systems are worth the outlay. Installation is tomorrow so hopefully I will add additional positive comments. 🤞🙏 So installation is complete, took entire day Monday then another few hours on Tuesday. Lead tech Ty is fantastic, awesome professional. Unfortunately he was accompanied by inferior help yet was able to provide a clean installation time will tell if the system lives up to expectations. Now on the sales side, honestly thought I was buying a car not a heating system. Typical sales man comes in and if the sale isn’t instantaneous the old let me call the manager trick. After a brief conversation about my “needs” manager put is on hold and when he got back on $5k was cut off the price IF, cash deal, IF the installation was Monday, please note this was Saturday when we got the quote. Amazing how the manager was available on a Saturday but not on Monday when I called to ask a question about a water softening system, still have not received a call back but I’m not holding my breadth not to I care to get a call back. My advice to anyone dealing with their sales team, do your homework and DON’T let them pressure you for a fast decision. So, Ty the tech gets 5 stars, sales ah!

Jada

3 months ago

Gayle at dispatch was incredibly kind and immediately prioritized us the moment she heard we had live exposed wires. Paul and Cole showed up in 20 minutes — twenty! — diagnosed everything on the spot, explained it clearly, and were honestly just a blast to have around. We brought in John the plumber for a leak and he was just as fast, just as great. I liked them all so much I signed up for their inspection subscription before they even left. When they needed extra parts, I'll admit I thought here we go, they're gone forever. Nope. They stayed. Christian arrived in a flash, installed everything so quickly I barely noticed, and just like that, every single thing was handled, same day, one visit. Gayle. Paul. Cole. John. Christian. Every person was phenomenal. NH Ross has a customer for life. 🙌

Patricia Abraham

3 weeks ago

Kevin and Todd were absolutely fantastic from start to finish, super kind and professional about the whole installation and removal process of our boiler. Quick, efficient, clean — clear communication and confidence that let us know the work was being done right. Double checked to make sure everything was working right before leaving. I couldn’t recommend them enough. 11/10, amazing ✨

Basquiatflesh e

4 months ago

Dan provided excellent service from start to finish. He arrived on time, was professional and punctual, and was incredibly knowledgeable. What I appreciated most was how thorough he was, and how clearly he explained everything to me — I have zero concept of HVAC systems, and he made it easy to understand without making me feel confused or judged. Dan was also very sweet and authentically passionate about his work. You can tell he truly cares and is doing this from the heart. I never felt rushed during the appointment, and I especially appreciated that I didn’t feel pressured to commit to any large financial obligations. He gave me honest information and made sure I felt comfortable with my options. I would absolutely recommend Dan to anyone.

Michael Rodgers

4 months ago

Mike F. From NH Ross was OUTSTANDING! Patient, efficient, nice, prompt, and explained everything clearly. I was so impressed with his professionalism and ability to work well. I shared about having a 14 month old baby, and he was adamant that he needed to get this set so my son could have a bath without worrying (it was a shower handle cartridge replacement). Will absolutely utilize again! Thrilled with the strive, and Mike F., total rockstar. Ask for him if you call NH Ross! Promise you will be thrilled.