Reliable Ducts Heating & Cooling

Nancy Guarino

2 months ago

We had such an incredible experience with Mitchell Jefferson for our air-conditioning repair! From start to finish, the service was professional, prompt, and truly above and beyond. He arrived very quickly after putting a ticket in, quickly diagnosed the issue, and explained everything in a way that was easy to understand. Within no time, our AC was running perfectly again. What stood out the most was the care and attention to detail. He made sure everything was working efficiently before leaving , and was so kind and friendly. It’s rare to find someone so knowledgeable, reliable, and genuinely kind. If you’re looking for someone trustworthy and skilled to handle your air-conditioning needs, I cannot recommend him enough. We will absolutely be using him again in the future!

Justin Wood

2 months ago

I recently had return air ductwork added in three rooms and the supply plenum resealed at my home. I want to recognize the team at Reliable Duck, especially Anthony Rodriguez, Ryan Steely, and Piter Duma, along with service manager Jacob Queen. From start to finish, the experience was professional and well-managed. The technicians arrived on time, communicated clearly throughout the process, and explained the work in a way that was easy to understand. They were knowledgeable about airflow balance, return air design, and system performance, and it showed in how they approached the job. The team worked efficiently and cohesively. Anthony, Ryan, and Piter operated like a true crew — organized, respectful of my home, and mindful of cleanliness. They took care in the attic work, ensured the return air system ductwork was installed properly in the three rooms, and resealed the supply plenum thoroughly to improve system performance and reduce leakage. They left the workspace clean and made sure everything was functioning correctly before wrapping up. What stood out most was their professionalism and attention to detail. They didn’t rush, they answered questions confidently, and they ensured the system modifications were completed correctly. The improvements addressed the airflow imbalance issues we were experiencing, and I appreciate the quality of work. Jacob Queen did a great job coordinating the service and maintaining communication, which made the scheduling and overall process smooth. Overall, this was a positive experience, and I would recommend Reliable Duck to anyone looking for knowledgeable HVAC professionals who take pride in their work.

Alfred Daniels

2 months ago

This was my first, to have ever heard of this A/C company Reliable Ducts, I made a call to my home wannty repair office , and they referred me to reliable ducts. When the service tech arrived he took care of everything from forward. Due to his professional expertise, attuitde , care and concern for others he uitilize my wanntry which resulted in me only paying a $99.00 service call. IT'S IS A GREAT FEELING TO STILL BE TREATED WITH GREAT CUSTOMER SERVICE BY SOME ! THANKS

Erica Buck

3 months ago

I wanted to take a moment to recognize Dustin from Reliable Ducts Heating and Cooling. He came out to check our AC, and even though it’s not fully fixed yet, he was able to diagnose the issue and explain exactly what’s going on. He was very informative, honest, and straight to the point, which I really appreciated. He took the time to walk us through everything, made sure we understood the process, and answered our questions without rushing. On top of that, he was friendly and professional the entire time. It’s hard to find service like that these days, and his transparency and attitude made a stressful situation much easier to deal with. Thank you, Dustin, for your help and for being so thorough!

Jan Criss

4 months ago

Santonio was very helpful and professional. He took the time to educate us about how to maintain our HVAC unit. We learned new things and this is our 5th home. He showed us where our system could be improved and what to maximize the longer and efficiency of our unit. Definitely recommend him for expertise and professionalism.