Del-Air Heating, Air Conditioning, Plumbing

Amy Burton

3 months ago

Once DelAir has your money, they don’t care about you or the overpriced 10-year warranty they get you to buy. Regular maintenance is essential to avoid voiding the warranty, but they make it difficult to do so. They have a larger 5-hour window of arrival time, so if you work, you have to take the entire afternoon off to wait for the technicians. During our last scheduled visit on Tuesday, June 30, 2026, we received a text stating that Bradley was on his way at around 3 p.m. (ish). However, our appointment was canceled without any notice. Bradley didn’t show up and notified “dispatched” that he stopped by our house, but no one answered. He also said he left a note on my door. I have a ring camera and a large dog that barks at everyone. Bradley needs a better GPS! Why won’t DelAir’s “dispatch” call and touch base regarding our scheduled appointment? When you call to discuss anything, your call always goes to an automated service where you WILL wait in a lengthy queue before your call is answered by someone who couldn’t care less about your service calls or concerns. DelAir clearly prioritizes new, high-paying installations over old service calls. Overall, I give DelAir one star for customer service.

Anthony V

8 months ago

Our heater kept shutting down randomly for the past few weeks. We have a newborn and she was waking up very cold in the morning. I called yesterday, Feb 01, and was able to lock in an appointment from 2-4 pm. My wife and I waited patiently all day, but no one came. Yes, we kept receiving messages letting us know that the technician was running behind, but then we had our window changed to 4-8pm. They recommended to reschedule. We rescheduled the appointment for 10-12pm today, but kept receiving messages that the technician was running late. I just canceled the appointment. The only positive thing was that I was able to troubleshoot and fix the heater myself. Del-Air installed our AC unit when we bought our house a few years ago, but I’m not sure if we want to do business with them.

Chuck Whitty

2 months ago

Brad Dial serviced my system today. Very pleased with his service and professionalism. Brad explained his work and important information regarding my system and its maintenance and left me with a much better understanding of my system and how to keep it running well. Brad is very knowledgeable and knows how to communicate technical information understandably to a consumer. Please keep this gentleman as he is definitely an asset.

Zoe Berk-Moshe

a month ago

Brad came and she looked the system over took the measurements and pictures. He was very thorough, he explained in detail the pros and cons of specific issues as well as membership With the company versus non-membership. Easy and professional. I would give him five stars again.

Tim Althouse

a month ago

I have had poor experiences with service techs, but Joshua was the real thing! He communicated with me from the start of the service call and resolved my issue. I have previously had temporary fixes (lasting less than a day) from previous techs, but so far Joshua seems to be the only one to truely meet my service expectations with lasting effects. I will certainly be requesting him for future issues!