Del-Air Heating, Air Conditioning, Plumbing

Brandon Wynn

a month ago

I contacted Del-Air Electric & Plumbing during a bathroom remodel because I wanted a shower valve replaced. Originally, I asked about replacing the entire valve, but I was told I only needed the internal components replaced instead, and I was quoted $315. Since they were the professionals, I trusted their recommendation and approved the work. After the plumber returned with the parts, I was then told the internals “couldn’t be removed” and the entire valve would need replacing after all — which was my original request from the start. The problem is that parts of the wall and plumbing had already been cut into before the updated pricing was discussed with me. That’s when the quote suddenly jumped to $1,497 for a job involving roughly a $90 valve and what should realistically be around two hours of labor. I fully understand skilled trades are expensive, but a labor rate that effectively comes out to $500–$700 per hour for a residential plumbing call is hard to justify. What made the situation worse was how quickly the pricing changed once I pushed back. The quote went from $1,497 to $1,000 after a phone call to the office, and then down again to $700 when I still declined. That kind of pricing structure does not feel transparent or upfront. It felt more like negotiating at a car dealership than receiving a straightforward professional estimate. If the price can drop by hundreds of dollars within minutes, it raises serious concerns about how inflated the original quote was to begin with. To be fair, the plumber himself was professional and did quality work. My frustration is with the company’s pricing practices and how the situation was handled overall. The bathroom was already fully opened up and prepped because it’s in the middle of a remodel, so there was no demolition or wall access work required on their end. All they really had to do was handle a valve replacement. I also currently pay this company $19.50 per month for an HVAC maintenance membership, but after this experience I’ll be canceling it because I no longer see the value. I’d strongly recommend getting multiple quotes from smaller local plumbing companies before committing here.

Anthony V

4 months ago

Our heater kept shutting down randomly for the past few weeks. We have a newborn and she was waking up very cold in the morning. I called yesterday, Feb 01, and was able to lock in an appointment from 2-4 pm. My wife and I waited patiently all day, but no one came. Yes, we kept receiving messages letting us know that the technician was running behind, but then we had our window changed to 4-8pm. They recommended to reschedule. We rescheduled the appointment for 10-12pm today, but kept receiving messages that the technician was running late. I just canceled the appointment. The only positive thing was that I was able to troubleshoot and fix the heater myself. Del-Air installed our AC unit when we bought our house a few years ago, but I’m not sure if we want to do business with them.

wilfredo aguilera

3 months ago

Honestly, I'm giving it one star because I've heard from two other people who've had the same experience. The technician doesn't seem motivated to do the job; he still gets $100 just for the visit. When the job is simple, he inflates the price or says he simply doesn't have the parts for that device. If you want a repair, contact an independent service provider. If you want to spend thousands of dollars, call them.

Eric M Potosky

a month ago

Bradley Dial performed my scheduled bi-Annual PM on my HVAC system with a complete status report. After five years running it is good to know my equipment is being monitored.

Mel Boileau (myblue)

a week ago

Kwamin came today for a scheduled AC system maintenance check. He was very thorough and explained about the system as he worked. He answered all my questions and made recommendations. He was professional and arrived timely. No charge for the check-up under my service contract.