Total Air & Heat Co.
8th year as a Best Pick
Best Pick 2018
certified company
Based on 504 Surveys
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Total Air & Heat Co. has received 5 out of 5 stars (A-rating) based on 504 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"We are a step above the rest. We understand our customers want the job done right the first time, and we expect that all of our technicians understand how to service your system. At Total Air & Heat, we're not comfortable until you are—this is our motto, and we mean it."

Steve Lauten | President
Company Information
Services Offered
Total Air & Heat Co. services, repairs, and replaces all brands of residential and commercial air conditioning and heating systems. The company specializes in whole-house HVAC solutions, including indoor air quality and duct leakage testing as well as system performance monitoring.
The company offers up to a 12-year warranty on parts and labor for new systems. Installations include a 100 percent satisfaction guarantee.
Company History
Total Air & Heat is a third-generation, family-owned business founded by Fred and Dorothy Lauten in 1957.
Employee Information
Employees wear uniforms and ID badges. Prospective employees must pass criminal background checks and drug tests.
Additional Information
The company services all brands of equipment and offers Trane and Carrier products.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson

“They put in a whole new heating and air conditioning system. His work is fabulous. They were very straightforward; they came in and did the work, and took care of everything. Total Air would get an A from me.”

“They explained what they were doing. The workers were knowledgeable and courteous. I'd give Total Air & Heat A+ for the overall experience.”

“They were straightforward. He said what he was going to do and did it. There were just no surprises. He did the service well, and he knew what he was doing. They did air conditioner work for me. They get an A+.”

“They just did a heater system check. They were honest and professional. They are an A+ company.”

“They checked our heating unit. They were friendly, they got the job done, and then left a sign in the yard. Total Air & Heat is an A company.”

“Total Air did my HVAC setup. I have a pretty good relationship with Greg. They do what they say they're going to do. I'd give them an A.”

“The pricing was up front, they came when they said they would, and they did it in a timely fashion. Total Air & Heat deserves an A+.”

“We have been with Total Air & Heat for ten years. They are a great company to work with—courteous, prompt, and professional, and they cover their shoes before they come in. We always purchase the yearly maintenance checkups—A+.”

“Wonderful company. They fixed in one visit what my previous company could not fix in five calls.”

“I have used Total Air & Heat for many years and have always received great service—A+.”

“We have been dealing with them since they installed the original equipment in my home 15+ years ago. We have a geothermal system which requires an additional level of training. They have well-trained, polite, and professional staff at all levels.”

“I have used Total Air and Heating for years and consider them the go to Air Conditioning and Heating experts in Plano.”

“We have relied on Total for our servicing for years. There has been little need for repairs because they stay on top of possible problems. We count on their technicians for expertise and honesty.”

“I'm very pleased with all my experience with Total Air & Heat.”

“We have used Total Air & Heat for years and have always been pleased with their prompt and expert service.”

“Very professional; very prompt; provided detailed information about service call.”

“Always get job done right even if it takes multiple visits are required. Servicemen friendly and explain everything well.”

“I'm very pleased with the work done by Total Air and Heat. Their techs are professional and although they were cleaning up a mess left by another company I offered to buy new equipment from them but they said 'let's salvage what we can from the original install' which was a great way to tell me they cared about me and not just the sale. Their techs are on-time, professional, and don't work on commission which helps them focus more on solving the problems rather than worrying about making a living.”

“Total Air and Heat has provided installation and service at our home for many years and we have always been happy with their work. We would not hesitate to recommend them to our family and friends.”

“I have been a client of Total Air for 27 years. First, it's unusual to remain that loyal to one company unless they return consistently high levels of service (including one Sunday night emergency). And secondly, it's unusual for a company to flourish for that long, unless it builds a strong client base and provides consistently quality service. It's a win/win for client and customer. Passing down the business from father (Fred) to son (Steve) I am sure is a factor in focus on service and loyalty.”

“They did a very good job.”

“Total Air & Heat's service was great. They did heating and air, and their customer service was fabulous. I'd rate them an A+ company.”

“They're very good at what they do, and I've used them for many, many years. I would recommend them highly. They have both serviced my air conditioning equipment and replaced it. Overall, I'd say their customer service is excellent. They're excellent in every category.”

“They were awesome. They installed both A/C units and the heaters as well. I've been with them a long time, and they're very, very professional. The gentleman—I think his name was Ryan—was especially professional with my mom. She's 84 years old, and she had a lot of questions. He was very cordial and polite, and he answered all the questions. She even asked the same question probably a couple times. I definitely would recommend them to anybody—all my neighbors and friends. I've been using them for at least 10 to 15 years now. When they did mine, it was pouring rain, and he had to put up a canopy with the poles and all that stuff. I said, 'Dude, just come back tomorrow.' He said, 'No, you need this fixed.' That really stuck in my mind when I first started with them—they made sure it got done. It's an A+ company.”

“I ended up going with Total Air & Heat, and my experience was excellent. They knew what they were doing. They evaluated everything properly, and they did a great job. They get an A rating.”

“They have done several different jobs for us. I had my air conditioners go out at ten years. I lost two of them, luckily at the same time. Total Air & Heat came out, and they were very good. They did an evaluation on our whole system. When the builder put the ductwork in, they put it in the attic, which of course you'd expect, but some of the ductwork had insulation inside the ducts. For the small ducts that go to each room, the insulation was on the outside, but the junction boxes all had insulation on the inside. After eight years, that fiberglass insulation, began to decompose. We ended up seeing dust in the house, and we were trying to figure out where it was coming from. We just happened to have the air conditioners replaced, and they said our problem was in the junction boxes. I have a five-ton unit and a four-ton unit. They did more work on the four-ton than the five-ton, which is absolutely crazy. The part of the house that was being air conditioned was more from the four-ton than the five, and the five is a bigger unit. We had to adjust a lot of ducts in the attic to balance it out. Then, they put in the type of duct where it goes into a specific room so I can adjust it. If I don't need one room freezing, I can turn it off or just cut it back, which would then allow more air to go to the other parts of the house. They did extremely well. I'd give them an A.”

“Total Air & Heat put in a brand-new air conditioning system with a furnace and a Trane heat pump. They came back out because it was loud. They put a baffle unit inside the intake area, and now it's quiet. Their customer service was excellent, overall. I would rate them as an A.”

“They replaced my air conditioning and heating unit inside and out. I'd never used them before, but I would use them again. Their customer service was outstanding. They earned an A.”

“I will use them again. They replaced the air duct in the attic and changed the routing for some of the other air ducts. They made the rooms cooler, and they did great work. They're excellent.”

“They came on time, they didn't make a mess, and they did the work at the price quoted. They were polite and conducted themselves professionally at all times. They did annual inspections on both our units, and they replaced the downstairs unit. I've used them several times. They have good customer service. I'd rate them as excellent.”

“I've used Total Air & Heat for years. I think I got them out of the Best Pick Reports, too. I like the annual service agreement I have. I like the flexibility in scheduling my tune-ups, and I feel confident that they're not going to do poor or unnecessary work. I've gotten two new furnaces and a new air conditioner through them, and they do seasonal tune-ups. I'd give them an A.”

“Total Air & Heat was good. They just took care of whatever I needed. I had an air conditioning unit condenser that needed to be replaced. Their customer service was great. They were an A-rated company.”

“They were professional and did good, quality work. They installed a new air conditioning unit. There was one little issue, and they came back immediately and fixed it. I'd used them before. Their customer service was great. I would give them an A grade.”

“Total Air & Heat put in furnaces for us, and we think it went well. There were no complaints at all—they get an A.”

“I've done business with them for quite a while, and they seem to do a pretty good job. They installed an air conditioning and heating unit, and they've serviced them. They put in the original one 20 years ago, too. They have good customer service. I use them for my rental houses, too. I'd generally rate them as an A.”

“The technicians were prompt, properly dressed, and friendly. They completed their service and went on their business. They were doing preventative maintenance this time. Their customer service was very good. We've used them for years, and we'd give them an A.”

“They installed the A/C and heating system, and it's been working great ever since. Overall, their customer service has also been great. I haven't had to call them back for anything because everything's been working fine. I found the company in the Best Picks magazine. I'd rate them as an A. I can't tell if it was installed well or not, but I understand it's working fine.”

“It was timely, good-quality work. They replaced an A/C unit. Their customer service was good, overall. I'd give them the top grade—A+.”

“Total Air & Heat replaced the entire HVAC system in the house, including the ductwork, and they did it on time and on budget. I'd used them in the past. I'd give them an A.”

“They replaced basically a whole air conditioning unit—the fan and everything. They did a very quality job. At the beginning, it just had builder-grade material, and it didn't look very good. They cleaned it out and went above and beyond. They even did a few things they weren't obligated to do to make sure it was quality work, so we're very happy with it. I found them through a local magazine called Best Pick Reports. They get an A.”

“It was a very good experience. Total Air & Heat did a great job. I'd give them an A, for sure.”

“I felt like the salesman was very honest and up-front. The workmen were respectful of my home, and they took care not to damage anything and to clean up after themselves. I think we were led in the right direction as far as what we needed, which was to replace the heating and air conditioning system for our home. I interviewed about six companies, and Total Air & Heat was who I went with. They deserve an A.”

“They did a whole replacement of my units. All was well except for a crack on the ceiling, but they came and they fixed it. I heard of them from the Best Picks. I'd give them an A.”

“They got out here faster than our home warranty. They couldn't get people out here, so I called Total Air & Heat, and they got right out and took care of the problem. I was very satisfied. We were kind of desperate at the time. The get an A.”

“They were honest and very detail oriented. They put in a whole new air conditioning unit. I heard of them out of the Best Pick Reports book. I'd give them an A grade.”

“They replaced my A/C unit, and they worked in the tunnels in the attic. They were on time and professional, and they finished ahead of schedule, so I liked them. They had repaired my A/C before, and the guy I bought the house from used them, too. Total Air & Heat gets an A rating.”

“They installed a new heat pump. They were professional, and everything was smooth—there were no problems. It was A-worthy work.”

“They installed a new HVAC system. The other one was really ancient and not working, so I bought a whole system. It was a lot of work. The guys got here, and they worked until seven or eight P.M. It involved ductwork they had to replace. I was very satisfied. I had used them eight years ago at another house. I'd rate them as an A.”

“The workers were efficient. I was pleased. They cleaned up their mess and everything. I would give them an A.”

“Total Air & Heat replaced my furnace unit and then also had to install a new return vent. What I appreciated was that they were on time, professional, and clean in everything that they did. They'd get an A.”

“They did work at my other property. They replaced my heat, my furnace, and my air conditioning. Everything was done in timely fashion and quickly, and I haven't had any problems. They're an A.”

“Total Air & Heat did the installation of my unit. I would say they're a five out of five. I would rate them as an A.”

“They replaced my indoor and outdoor A/C unit as well as the furnace. I heard of them from a co-worke. The guy they sent out, Jeff, was really knowledgeable. He sold me a new unit, but he told me the benefits of each of the different options. He did a thorough inspection of how the house worked—the intakes and outtakes, where the vents are, etc. They deserve an A.”

“They replaced our air conditioning unit, and they were very prompt and responsive. Their service was great, thorough, and friendly. I heard of them from a co-worker. I'd give them an A.”

“I felt they were thorough in what they were doing. I had a good experience. They did insulation and then a repair. Their customer service was very good. I would give them an A grade.”

“Total Air & Heat does a lot for me. They do maintenance every month and yearly stuff, too, so they're fine. I'd give them an A-.”

“We've used Total Air & Heat for years. They're excellent because of their responsiveness, the caliber of their employees, and the quality of their work. They've repaired and replaced our heating and air conditioning units, and their customer service has been excellent. I'd definitely give them an A+.”

“Total Air & Heat has done a number of heating and cooling things for me, and their representatives are phenomenal. They are meticulous, and they represent the company very well and treat the customer outstandingly. I would rate them as an A.”

“They replaced two A/C units for me, and they were excellent. I recommend them to all my friends. The salesperson walked me through the whole process and explained everything in layman's terms. I couldn't have asked for better. The installation crew was very considerate and very clean. It was awesome—they're an A.”

“They were quick and professional, they got it done right, and it's worked really well ever since. They changed out two units in my house—both the attic unit and the outdoor unit. I'd give them an A+ grade.”

“They did some service for the house. The service was accurate, prompt, and very well done. They came in, serviced my heater and my furnace up in the attic, and fixed the pilot light. I'd say they're an A+.”

“The technician they sent out was very knowledgeable, people-friendly, and patient. Overall, he did an excellent job. They replaced a circuit board in my heat pump and provided the customer service that one would expect. He was very thorough, and overall, it was a very positive experience. I'd give them an A.”

“I use Total Air & Heat for HVAC. I have an ongoing service contract with them. They do service on my HVAC system every six months, and I have been using them for over five years. The quality of their work is great. I would give them an A+ rating.”

“Total Air & Heat installed the system about four or five years ago. We have always used them. We have an annual contract with them. We had a problem with the thermostat, and they responded quickly. I would give them an A+ rating.”

“We had someone come out to give us an estimate and talk to us about getting a new unit on one part of our house. He was very personable and professional. He gave us a written estimate, and we didn't end up choosing to do the work immediately, but the initial consultation was very professional. We had them come out and do some repair work, and they did a great job with that. We had good results and no problems. I chose them because we looked through Best Pick Reports and found them through that. They deserve an A+.”

“Total Air & Heat was good. I used them when we moved into this house in the summer. When we moved into the house, we bought our air conditioning unit. The day we moved into the house, we found out one of the three air conditioning units was totally dead, so I called them, and they came the next day and installed a new unit. There were no problems, and we've been happy so far. I got them from Best Pick Reports. That is the first place I normally go for contractors and services. They did a good job.”

“They came in, they said what was wrong, and they came back and did the job. Whenever there is an issue, they're right out there. They replaced our whole air conditioning. It was a big job. I took them out of Best Pick Reports; there were three companies that I called, and that's who we picked. I'd give them an A+.”

“They were very professional, and they did exactly what they said they were going to do. They left everything working. There were no hassles and no problems. They repaired one unit—they had to replace certain parts of the unit up on the roof. I chose them because they were recommended. I'd give them an A+.”

“They did the winter check this fall. They were excellent. They were on time, and they were very good with my grandson—he can be a pest, but the worker was very patient with him. He seemed knowledgeable. I was quite happy with them. I'd give them an A.”

“I had no problems. They came over and did a regular service for my air conditioner right before the summertime. He told me that there was a part that might have been going out, and he showed me which one it was so that if it went out and I had somebody come out and look, they would know what part needed to be fixed, or I could call him back. I just appreciated that. They were recommended from a friend, and I'd give them an A+.”

“They were prompt and did what they were supposed to do. I would give them an A+ grade.”

“Total Air & Heat was great. They've taken care of us. They did some work on our air conditioning. I chose them because I talked with some of my family members who have used them, and they like them. They cared, and they're as good as the company that we used to use before we moved. I'd give them an A+.”

“They got in and out quickly to replace our air conditioner. The equipment worked the first time, and I didn't have to call them back. They're an A+.”

“They were just there to do a seasonal tune-up for my heater. I chose them because they were able to come out and do it. I'd give them an A.”

“Total Air & Heat knew what they were doing. They installed or replaced an air conditioner. They explained what needed to be done, and they seemed to do it very competently. I'd give them an A rating.”

“They were here on time, they did what they said they were going to do, and it worked out very well. My air conditioner wasn't working, and they were quick to respond—they had 24-hour service 7 days a week, and that's why I chose them. I'd grade them an A.”

“I'd give Total Air & Heat all good marks.”

“They were very professional. I'd give them an A.”

“It was a professional service, and it was timely. They had to blow out my line because I had a leak. I would give them an A.”

“He was able to figure out what the issue was relatively quickly. There was nothing I disliked or that I thought they could improve. They replaced a timer on a dishwasher. I'd give them an A.”

“Our experience with Total Air & Heat was good. They kept coming back until they got it right. There were some issues that had to be resolved with overflow, and there was a part that had to be replaced a couple of times. We were having some problems with the unit not performing as we expected it to; we'd put in the temperature we wanted on the thermostat, and we were not getting cold air. They replaced a part twice, and that didn't turn out to be the problem. They were working on a new unit that they had not had a lot of experience with, but they stayed with it and were very helpful. I'd definitely give them an A. They were very, very helpful, and they came back when we needed them to get everything adjusted so it was up and running right.”

“I found them in Best Pick Reports, and they pretty much lived up to what most other people had said about them. They know what they're doing, and they're usually very prompt when they're going to show up. They do all my maintenance, and at my previous house, I had them bid on replacing both of my air conditioning units. I'd give them an A.”

“He did a good job, and it was working fine. It needed some adjustments, but he took care of that. Some of the work was on a heat pump, and some was with air conditioning or changing off to heat. There was nothing I disliked about them. We needed a bit of work, and he did it. He was very efficient and polite, and it was fine. I'd give them an A.”

“Their customer service is just above and beyond what we had experienced in the past, and we'll call them again. They did some service on a couple of our units. I'd give them an A.”

“They did a checkup for the wintertime. I've used them for years. They installed the air conditioning in my old house. I found out about them through a neighbor referral. I'd give them an A.”

“It was great. They were more concerned about doing the job right than anything else, and they were able to get out and fix our problem in a very timely manner. They moved the filter over, and they put the unit back together correctly. Everything worked when they left. I was calling around, and another company referred them—that is how I found out about them. I'd give them an A. They did really well.”

“They did OK. They put in a new unit for me. They're fine.”

“They were great, and it was a good experience. They replaced the whole heating and air system. I chose them because I'd used them before, and I'll use them again. I'd give them an A.”

“They were timely, they worked efficiently, and I have had no problems since. They worked on my heating unit—my upstairs heating unit wasn't working effectively. He came in with my warranty and got everything squared away, and they gave me the service that I expected. I'd give them an A.”

“The guy from Total Air & Heat was totally professional. Our air conditioner quit cooling, and he came in and figured out real quickly what the problem was. He went right to it and resolved it. We were so impressed that we signed up for a service contract. He came back and serviced our heater in November. I recognize good people when I see them, and he again did a totally professional job. I'd give them an A+.”

“Total Air & Heat is awesome. We were in our new house for two days when the air conditioner stopped. The owner himself came out, told me what was wrong with it, and got it going. I have used them ever since. They come out when you need them and do a good job. I would give them an A++.”

“They came out right away and replaced my thermostat. The tech was helpful, and he got it done quickly. They're an A+.”

“They serviced us a year ago, and it was extremely good. We lost our air conditioner in 105-degree weather. They went, and they got window air conditioners so we didn't have to go to a hotel. Two days later, they put in a new unit. They were wonderful. They're the only ones I call. I would give them the best grade—A+.”

“They did work on my air conditioner. The quality of the work was excellent, and the technicians were fantastic. I would absolutely recommend the company. The guy that worked on my air conditioner was basically a rocket scientist, and he explained everything to me in layman's terms. It was awesome. They're A+—no question.”

“I highly recommend Total Air & Heat. They completely replaced the heating and air conditioning units and did a little bit of redirection on the ductwork. The quality of work was very superior. They would have to be an A+.”

“Total Air & Heat was great. They worked on my air conditioning unit. They were prompt, and they fixed the problem. The workers were excellent. They were fast, and they were great. The cleanup was perfect. They were just very good—very prompt and very professional. I would give Total Air & Heat an A+.”

“They were exceedingly clean. They protected my walls, the wallpaper, and the new paint job. They left the house spotless, and on top of it all, it was a superior unit that was installed. They were top-notch from the first sales call until it was totally up and running. They're A+.”

“Total Air & Heat has always done my heating and air conditioning work for me. The quality of the work is excellent. I think the technicians are excellent, too. I would give them an A+. I sold two of their systems for them to my neighbors, so I'd say they're the best around.”

“Total Air & Heat was excellent. They do my care for my heating and air conditioning unit. I've been using their services for the last two years, and it's always positive. They're always on time, the work's done well, and they're extremely professional. They get an A+ from me.”

“I thought they were fantastic. I love the way they do things—the way they separate service and sales. You don't have a service person whose incentive is to sell you more and more, and I really liked that. Everybody I worked with was fantastic—very knowledgeable. I'll definitely use them next time something happens. They installed a new unit for my downstairs air conditioner. One of their repair people came out, and they made a breakdown of what was going on. Then, I decided I needed a new unit, and a salesperson came, kind of walked through what I needed, and sold it after that. I thought everybody was very nice, very knowledgeable, and very professional. I would give them an A+.”