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FEATURED REVIEWS
“They have superior workers that come every time and are experienced. I like that they specialize only in air and heat.”
“Everyone that comes out to service my AC is top notch, I can't remember the names. Everyone answers all of my questions, they do a very good job of explaining what they did, and they always follow through with everything they are supposed to do per the agreement.”
“I have been a client of Total Air for 27 years. First, it's unusual to remain that loyal to one company unless they return consistently high levels of service (including one Sunday night emergency). And secondly, it's unusual for a company to flourish for that long, unless it builds a strong client base and provides consistently quality service. It's a win/win for client and customer. Passing down the business from father (Fred) to son (Steve) I am sure is a factor in focus on service and loyalty.”
“I've had 2 Trane systems under a Maintenance contract with Total Air & Heat for the past 1 years. They come out twice a year to do maintenance. Always on time and renewal price has been very steady over the years. I've only had 2 very minor issues with the systems and Total was very fair in the price. Very trustworthy throughout their company. I highly recommend Total, great company.”
“They've done a number of things for me on the heating and cooling side. They've always been very fair, very competitively priced, and their representatives are phenomenal. They are meticulous. They represent the company very well and treat the customer outstandingly. I think I got them through word-of-mouth—a reference from a neighbor. I'd give them an A.”
“They did a wonderful job. The man who came out to my home was great and deserves a raise.”
“They came out for the appointment and did their inspection. My air has worked perfectly ever since they came out.”
“They have superior workers that come every time and are experienced. I like that they specialize only in air and heat.”
“I was satisfied that they did a very professional grade job and it was raining.”
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“Everything met my expectations.”
“I am on the service with them where they check my heater and air conditioning periodically and I am satisfied every time they come.”
“They met or exceeded expectations in coming to do the job and doing it efficiently.”
“They always meet my expectations.”
“Absolutely, there are several that I would like to recognize. The girls that do all the scheduling, they are on top of it. And then we have, it's Greg I think, that's been out here the last couple of times and he's absolutely terrific. And then we had the salesperson when we installed the new geothermal unit, he's very good, I don't remember his name. He's the one that actually goes out to the customer and looks at the quote and goes to the location. Even though he hasn't been here this last year, he's very good, but I can't think of his name right now, to be honest with you. The girls that are doing the scheduling are absolutely terrific and again, Greg, I think he's the one who's been out here recently and he's terrific, and we've been with them since 1993. Chad, his name is Chad, that's the salesperson, and as I said he's very good.”
“The technicians are very professional and they know what they are doing.”
“They exceeded all of my expectations. I have used them before and decided to use them again.”
“The way we found Total Air & Heat Co was last summer our air conditioner went out. We live in Dallas, TX. It gets very hot here. It went out on the weekend. My husband started calling to see who could come out right away. We got Total Air & Heat Co. and they did come. It was an easy fix. They had it back on in an hour. We have a maintenance contract now, and are very pleased.”
“We ran into a problem with the install, where we needed to get the gas line moved. They jumped on it and got people out to the house that afternoon. It was a company we were familiar with and comfortable with and it didn't delay the project that much, maybe an hour, and they were done in plenty of time. They exceeded there and got the issue taken care of.”
“Everyone that comes out to service my AC is top notch, I can't remember the names. Everyone answers all of my questions, they do a very good job of explaining what they did, and they always follow through with everything they are supposed to do per the agreement.”
“I was very happy with the maintenance. Checking the Freon, keeping things clean and running efficiently.”
“They met or exceeded expectations in everything but that (see previous comments about not taking the hood off before spraying, taking a short cut).”
“They were straightforward. He said what he was going to do and did it. There were just no surprises. He did the service well, and he knew what he was doing. They did air conditioner work for me. They get an A+.”
“They explained what they were doing. The workers were knowledgeable and courteous. I'd give Total Air & Heat A+ for the overall experience.”
“Total Air did my HVAC setup. I have a pretty good relationship with Greg. They do what they say they're going to do. I'd give them an A.”
“The pricing was up front, they came when they said they would, and they did it in a timely fashion. Total Air & Heat deserves an A+.”
“They checked our heating unit. They were friendly, they got the job done, and then left a sign in the yard. Total Air & Heat is an A company.”
“They just did a heater system check. They were honest and professional. They are an A+ company.”
“They put in a whole new heating and air conditioning system. His work is fabulous. They were very straightforward; they came in and did the work, and took care of everything. Total Air would get an A from me.”
“Total Air came out and checked the system, changed the filter, and made sure everything was functioning properly. They came out right away. I would give them a B for the overall experience. They did OK; I was happy they came out right away, and they did exactly what I asked them to do—but I found out from other people that they probably overcharged me. I was told about what I could have gotten the work done for, and they had charged about twice what I was told. Whether that’s true or not, the perception of over-payment is one of those things—it was like, ‘They’ve got a woman on the phone, let’s charge her.’”
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“Total Air and Heat has provided installation and service at our home for many years and we have always been happy with their work. We would not hesitate to recommend them to our family and friends.”
“I have been a client of Total Air for 27 years. First, it's unusual to remain that loyal to one company unless they return consistently high levels of service (including one Sunday night emergency). And secondly, it's unusual for a company to flourish for that long, unless it builds a strong client base and provides consistently quality service. It's a win/win for client and customer. Passing down the business from father (Fred) to son (Steve) I am sure is a factor in focus on service and loyalty.”
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“I've had 2 Trane systems under a Maintenance contract with Total Air & Heat for the past 1 years. They come out twice a year to do maintenance. Always on time and renewal price has been very steady over the years. I've only had 2 very minor issues with the systems and Total was very fair in the price. Very trustworthy throughout their company. I highly recommend Total, great company.”
“I'm very pleased with the work done by Total Air and Heat. Their techs are professional and although they were cleaning up a mess left by another company I offered to buy new equipment from them but they said ‘let's salvage what we can from the original install’ which was a great way to tell me they cared about me and not just the sale. Their techs are on-time, professional, and don't work on commission which helps them focus more on solving the problems rather than worrying about making a living.”
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“Always get job done right even if it takes multiple visits are required. Servicemen friendly and explain everything well.”
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“I'm very pleased with all my experience with Total Air & Heat.”
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“I have used Total Air and Heating for years and consider them the go to Air Conditioning and Heating experts in Plano.”
“We have used Total Air & Heat for years and have always been pleased with their prompt and expert service.”
“Wonderful company. They fixed in one visit what my previous company could not fix in 5 calls.”
“Very professional; very prompt; provided detailed information about service call.”
“We have relied on Total for our servicing for years. There has been little need for repairs because they stay on top of possible problems. We count on their technicians for expertise and honesty.”
“I have used this company for many years and have always received great service. The only exception is when they periodically use contract help as these individuals must work on commission and add on additional items.”
“We have been dealing with Total Air & Heat since they installed the original equipment in my home 15+ years ago. We have a Geothermal system which requires an additional level of training and experience. We have never had a negative experience. Any issue, question or follow up was always dealt with promptly to our 1% satisfaction. Well trained, polite and professional staff at all levels.”
“Prior service to 4-28 was at best satisfactory most of the time. At new address, maintenance only. At new address maintenance only was inconsistent with dealing with problems. Decision to replace unit: the sales rep was rude and condescending - ‘well if all you are interested in is the dollars, you get what you pay for, so that's what you'll get in my quote.’ Even then his quote was out of sight compared with others. He didn't want use my desktop for his computer and calculations, insisted on using our breakfast table until I told him flat ‘No’ use the desk or don't bother. Hard to understand how a company used to have the reputation and be the premier HVAC company in Plano has gone downhill like this - someone running this company has lost sight of what it takes to be number 1.”
“It was a really quick service call that I had. They basically just diagnosed a blown fuse that I had in November. They get an A. It was a really quick interaction that I had. I thought their customer service was really good. Actually, I just signed up to do a service call with them at the end of this week. Punctuality and cleanliness were fine—no problems. Their expertise seemed fine.”
