Total Air & Heat Co.
12th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 182 customer surveys conducted through Our Research Partners.
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12th year as a Best Pick Call
"We are a step above the rest. We understand our customers want the job done right the first time, and we expect that all of our technicians understand how to service your system. At Total Air & Heat, we're not comfortable until you are. This is our motto, and we mean it."

Steve Lauten | President
Company Information
Services Offered
Total Air & Heat Co. services, repairs, and replaces all brands of residential and commercial air conditioning and heating systems. The company specializes in whole-house HVAC solutions, including indoor air quality and duct leakage testing as well as system performance monitoring.
Warranty
The company offers up to a 12-year warranty on parts and labor for new systems. Installations include a 100 percent satisfaction guarantee.
Company History
Total Air & Heat is a third-generation, family-owned business founded in 1957.
Employee Information
Employees wear uniforms and ID badges. Prospective employees must pass criminal background checks and drug tests.
Additional Information
The company is a Carrier Factory Authorized Dealer, services all brands of equipment, and offers Carrier, Trane, and American Standard products.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson
Address
1408 O Avenue Suite 100
Plano, TX 75074
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00011386C

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 182 customer surveys conducted through Our Research Partners.
5
168
4
5
3
4
2
3
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/02/2021

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09/02/2021

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09/02/2021

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Review by
08/30/2021

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Review by
08/30/2021

“They are timely and call me prior to arriving. They are knowledgeable and answer questions I have.”

Review by
08/27/2021

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08/24/2021

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08/24/2021

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08/24/2021

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08/24/2021

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Review by
08/24/2021

“Total Air and Heat serviced my old HVAC unit for a couple of years, making sure it was running properly and safe even though it was quite old. I always found their service people friendly and knowledgeable. During routine maintenance service in the fall of 2020, they detected a COx leak in the equipment and a cracked part in the 29 year old system, which I had been considering replacing. Within an hour, a sales person was there to walk me through the choices of units and what I needed for my square footage. I amde my choice and within days had a new, great system, which I enjoyed very much for the next 8 months before I sold the house. Total Air and Heat has always done what they said they would do and provided quality, dependable service within a reasonable price range, and I would recommend them to anyone. I left all their information and a high recommendation of Total Air and Heat with the new owners of my house.”

Review by
08/23/2021

“On time. Friendly”

Review by
08/23/2021

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08/23/2021

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08/19/2021

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08/19/2021

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Review by
08/19/2021

“The service was outstanding, and the sales service was very impressive.”

Review by
08/19/2021

“A quality organization that does quality work.”

Review by
08/19/2021

“They were prompt and showed up on time and were friendly. They sent a text a head of time letting me know they were on the way. They were good.”

Review by
08/19/2021

“I've been a customer for a good while and their customer service is just absolutely terrific.”

Review by
08/18/2021

“Yeah I defiantly would!”

Review by
08/18/2021

“I recommend them because it is a family owned company that have been around for a long time and I trust that they do honest business!”

Review by
08/18/2021

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08/18/2021

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08/18/2021

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Review by
08/18/2021

“They are really helpful, quick”

Review by
08/18/2021

“Their price was higher compared to other companies I called.”

Review by
08/17/2021

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Review by
08/16/2021

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Review by
08/16/2021

“I have in the past and will in the future continue to recommend Total Air & Heat Co.”

Review by
08/15/2021

“Total Air & Heat is an outstanding company with excellent customer service and prompt, skilled technicians.”

Review by
08/15/2021

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08/15/2021

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08/15/2021

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08/15/2021

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08/14/2021

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08/14/2021

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08/14/2021

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08/13/2021

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Review by
08/12/2021

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08/12/2021

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Review by
08/12/2021

“We have used Total Air & Heat for over 15 years and have never been disappointed. They are on time, fully transparent on the work that needs to be done, and leave the work area neat and clean when they are finished.”

Review by
08/12/2021

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Review by
08/12/2021

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Review by
08/12/2021

“No. Not likely to recommend. Charged $180/hr and six visits to repair my system that they messed up starting in November 2020.”

Review by
08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
12/12/2020

“They were friendly & efficient. It ended up taking two days to install our system but they made sure our bedroom had AC before they left the first night”

Review by
12/11/2020

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12/11/2020

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12/11/2020

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Review by
12/10/2020

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Review by
12/10/2020

“We've used Total Air & Heat Co. for over 15 years and have been very satisfied. I feel like the are customer friendly.”

Review by
12/09/2020

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Review by
12/08/2020

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Review by
12/07/2020

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Review by
12/07/2020

“Total Air & Heat Company was very reliable and provided great customer service.”

Review by
12/04/2020

“The install crew was very professional.”

Review by
12/04/2020

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Review by
12/02/2020

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Review by
12/01/2020

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Review by
12/01/2020

“I have come to expect the best from Total Air and Heat. My expectations is really high and Total Air and Heat never disappointments me.”

Review by
12/01/2020

“I highly recommend them.”

Review by
11/30/2020

“They have excellent service.”

Review by
11/30/2020

“They are great and wear booties which is a plus.”

Review by
11/30/2020

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11/30/2020

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Review by
11/27/2020

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Review by
11/27/2020

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Review by
11/27/2020

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Review by
11/27/2020

“I had an emergency and they pushed harder than anyone else to get it fixed. They really came though for me.”

Review by
11/26/2020

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11/26/2020

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Review by
04/28/2019

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04/27/2019

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03/27/2019

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Review by
03/26/2019

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Review by
03/26/2019

“I have recommended them in the past.”

Review by
03/25/2019

“We have sometimes used Total Air and Heat for our church and there have been issues.”

Review by
03/25/2019

“Total Air and Heat Co. offered me great service with great people.”

Review by
03/25/2019

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Review by
03/19/2019

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03/19/2019

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03/19/2019

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03/19/2019

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03/19/2019

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03/19/2019

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Review by
03/19/2019

“I have trusted them for close to 20 years. They fulfilled every need that I had and have done so very well.”

Review by
03/19/2019

“Total Air and Heat installed a second AC for me and they did a very good job. They did one for me 20 years ago.”

Review by
03/19/2019

“I am a commercial inspector and I highly recommend the Total Air & Heat Company to my clients.”

Review by
03/15/2019

“I do not to be identified personally but basically this is a different company since Steve Lauten turned the company over to his son. Very touch issue.”

Review by
03/13/2019

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Review by
03/12/2019

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Review by
03/12/2019

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Review by
03/12/2019

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Review by
03/12/2019

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Review by
03/12/2019

“Over the last 17 years, I can say I have never been disappointed with the service I have received. When it is time for a new unit, I am staying with the company for the next 17 years.”

Review by
03/12/2019

No review comments provided

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