Total Air & Heat Co.
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 498 customer surveys.
5
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14
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8
1
0
8th year as a Best Pick Call
"We are a step above the rest. We understand our customers want the job done right the first time, and we expect that all of our technicians understand how to service your system. At Total Air & Heat, we're not comfortable until you are—this is our motto, and we mean it."

Steve Lauten | President
Company Information
Services Offered
Total Air & Heat Co. services, repairs, and replaces all brands of residential and commercial air conditioning and heating systems. The company specializes in whole-house HVAC solutions, including indoor air quality and duct leakage testing as well as system performance monitoring.
Warranty
The company offers up to a 12-year warranty on parts and labor for new systems. Installations include a 100 percent satisfaction guarantee.
Company History
Total Air & Heat is a third-generation, family-owned business founded by Fred and Dorothy Lauten in 1957.
Employee Information
Employees wear uniforms and ID badges. Prospective employees must pass criminal background checks and drug tests.
Additional Information
The company services all brands of equipment and offers Trane and Carrier products.
Licenses
TACLA00011386C
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 498 customer surveys.
5
433
4
43
3
14
2
8
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/14/2017

“They were straightforward. He said what he was going to do and did it. There were just no surprises. He did the service well, and he knew what he was doing. They did air conditioner work for me. They get an A+.”

Review by
11/14/2017

“They explained what they were doing. The workers were knowledgeable and courteous. I'd give Total Air & Heat A+ for the overall experience.”

Review by
11/14/2017

“Total Air did my HVAC setup. I have a pretty good relationship with Greg. They do what they say they're going to do. I'd give them an A.”

Review by
11/14/2017

“The pricing was up front, they came when they said they would, and they did it in a timely fashion. Total Air & Heat deserves an A+.”

Review by
11/13/2017

“They checked our heating unit. They were friendly, they got the job done, and then left a sign in the yard. Total Air & Heat is an A company.”

Review by
11/13/2017

“They just did a heater system check. They were honest and professional. They are an A+ company.”

Review by
11/13/2017

“They put in a whole new heating and air conditioning system. His work is fabulous. They were very straightforward; they came in and did the work, and took care of everything. Total Air would get an A from me.”

Review by
11/13/2017

“Total Air came out and checked the system, changed the filter, and made sure everything was functioning properly. They came out right away. I would give them a B for the overall experience. They did OK; I was happy they came out right away, and they did exactly what I asked them to do—but I found out from other people that they probably overcharged me. I was told about what I could have gotten the work done for, and they had charged about twice what I was told. Whether that’s true or not, the perception of over-payment is one of those things—it was like, ‘They’ve got a woman on the phone, let’s charge her.’”

Review by
10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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10/23/2017

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06/03/2016

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06/02/2016

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06/01/2016

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05/31/2016

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05/31/2016

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05/31/2016

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05/31/2016

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05/31/2016

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05/31/2016

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05/31/2016

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Review by
05/31/2016

“Total Air and Heat has provided installation and service at our home for many years and we have always been happy with their work. We would not hesitate to recommend them to our family and friends.”

Review by
05/31/2016

“I have been a client of Total Air for 27 years. First, it's unusual to remain that loyal to one company unless they return consistently high levels of service (including one Sunday night emergency). And secondly, it's unusual for a company to flourish for that long, unless it builds a strong client base and provides consistently quality service. It's a win/win for client and customer. Passing down the business from father (Fred) to son (Steve) I am sure is a factor in focus on service and loyalty.”

Review by
05/29/2016

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05/29/2016

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05/29/2016

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05/28/2016

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05/28/2016

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05/27/2016

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05/25/2016

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Review by
05/25/2016

“I've had 2 Trane systems under a Maintenance contract with Total Air & Heat for the past 1 years. They come out twice a year to do maintenance. Always on time and renewal price has been very steady over the years. I've only had 2 very minor issues with the systems and Total was very fair in the price. Very trustworthy throughout their company. I highly recommend Total, great company.”

Review by
05/23/2016

“I'm very pleased with the work done by Total Air and Heat. Their techs are professional and although they were cleaning up a mess left by another company I offered to buy new equipment from them but they said ‘let's salvage what we can from the original install’ which was a great way to tell me they cared about me and not just the sale. Their techs are on-time, professional, and don't work on commission which helps them focus more on solving the problems rather than worrying about making a living.”

Review by
05/23/2016

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05/22/2016

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05/22/2016

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05/22/2016

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05/22/2016

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Review by
05/22/2016

“Always get job done right even if it takes multiple visits are required. Servicemen friendly and explain everything well.”

Review by
05/20/2016

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05/19/2016

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05/19/2016

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Review by
05/19/2016

“I'm very pleased with all my experience with Total Air & Heat.”

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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Review by
05/19/2016

“I  have used Total Air and Heating for years and consider them the go to Air Conditioning and Heating experts in Plano.”

Review by
05/19/2016

“We have used Total Air & Heat for years and have always been pleased with their prompt and expert service.”

Review by
05/19/2016

“Wonderful company. They fixed in one visit what my previous company could not fix in 5 calls.”

Review by
05/19/2016

“Very professional; very prompt; provided detailed information about service call.”

Review by
05/19/2016

“We have relied on Total for our servicing for years. There has been little need for repairs because they stay on top of possible problems. We count on their technicians for expertise and honesty.”

Review by
05/19/2016

“I  have used this company for many years and have always received great service. The only exception is when they periodically use contract help as these individuals must work on commission and add on additional items.”

Review by
05/19/2016

“Prior service to 4-28 was at best satisfactory most of the time. At new address, maintenance only. At new address maintenance only was inconsistent with dealing with problems. Decision to replace unit: the sales rep was rude and condescending - ‘well if all you are interested in is the dollars, you get what you pay for, so that's what you'll get in my quote.’ Even then his quote was out of sight compared with others. He didn't want use my desktop for his computer and calculations, insisted on using our breakfast table until I told him flat ‘No’ use the desk or don't bother. Hard to understand how a company used to have the reputation and be the premier HVAC company in Plano has gone downhill like this - someone running this company has lost sight of what it takes to be number 1.”

Review by
05/19/2016

“We  have been dealing with Total Air & Heat since they installed the original equipment in my home 15+ years ago. We have a Geothermal system which requires an additional level of training and experience. We have never had a negative experience. Any issue, question or follow up was always dealt with promptly to our 1% satisfaction. Well trained, polite and professional staff at all levels.”

Review by
04/18/2016

“It was a really quick service call that I had. They basically just diagnosed a blown fuse that I had in November. They get an A. It was a really quick interaction that I had. I thought their customer service was really good. Actually, I just signed up to do a service call with them at the end of this week. Punctuality and cleanliness were fine—no problems. Their expertise seemed fine.”

Review by
04/18/2016

“They just came out and did a heat and air check for my home purchase. They were satisfactory. They really didn't do any repair or anything. They just came out, looked at the unit, and made sure that it was operating properly. I was happy with their service. I'd give them an A.”

Review by
04/18/2016

“They installed an air conditioner for me. They did a good job, I guess. I give them a B. They kept trying to get out there and do the quality control check. I kept on putting it off, and they were relentless to come out and do it. I would actually give them an F overall.”

Review by
10/07/2015

“They replaced my A/C unit, and they worked in the tunnels in the attic. They were on time and professional, and they finished ahead of schedule, so I liked them. They had repaired my A/C before, and the guy I bought the house from used them, too. Total Air & Heat gets an A rating.”

Review by
10/07/2015

“They got out here faster than our home warranty. They couldn't get people out here, so I called Total Air & Heat, and they got right out and took care of the problem. I was very satisfied. We were kind of desperate at the time. The get an A.”

Review by
10/07/2015

“Well they replaced the air conditioner. They did a good job with the air conditioner but they broke the tile. They overcharged me and they messed up my vent. They did not try to fix it. All they did was raise the bill. I'd give them a C-.”

Review by
10/07/2015

“They installed a new HVAC system. The other one was really ancient and not working, so I bought a whole system. It was a lot of work. The guys got here, and they worked until seven or eight P.M. It involved ductwork they had to replace. I was very satisfied. I had used them eight years ago at another house. I'd rate them as an A.”

Review by
10/07/2015

“They replaced my indoor and outdoor A/C unit as well as the furnace. I heard of them from a co-worker. The guy they sent out, Jeff, was really knowledgeable. He sold me a new unit, but he told me the benefits of each of the different options. He did a thorough inspection of how the house worked—the intakes and outtakes, where the vents are, etc. They deserve an A.”

Review by
10/07/2015

“They've done a number of things for me on the heating and cooling side. They've always been very fair, very competitively priced, and their representatives are phenomenal. They are meticulous. They represent the company very well and treat the customer outstandingly. I think I got them through word-of-mouth—a reference from a neighbor. I'd give them an A.”

Review by
10/07/2015

“They replaced basically a whole air conditioning unit—the fan and everything. They did a very quality job. At the beginning, it just had builder-grade material, and it didn't look very good. They cleaned it out and went above and beyond. They even did a few things they weren't obligated to do to make sure it was quality work, so we're very happy with it. I found them through a local magazine called Best Pick Reports. They get an A.”

Review by
10/07/2015

“I felt like the salesman was very honest and up-front. The workmen were respectful of my home, and they took care not to damage anything and to clean up after themselves. I think we were led in the right direction as far as what we needed, which was to replace the heating and air conditioning system for our home. I interviewed about six companies, and Total Air & Heat was who I went with. They deserve an A.”

Review by
10/07/2015

“They were awesome. They installed both A/C units and the heaters as well. I've been with them a long time, and they're very, very professional. The gentleman—I think his name was Ryan—was especially professional with my mom. She’s 84 years old, and she had a lot of questions. He was very cordial and polite, and he answered all the questions. She even asked the same question probably a couple times. I definitely would recommend them to anybody—all my neighbors and friends. I've been using them for at least 10 to 15 years now. When they did mine, it was pouring rain, and he had to put up a canopy with the poles and all that stuff. I said, 'Dude, just come back tomorrow.' He said, 'No, you need this fixed.' That really stuck in my mind when I first started with them—they made sure it got done. It's an A+ company.”

Review by
10/07/2015

“They've been great. They've been doing work for me for many years. They replaced one of the coils on my upstairs unit. They most recently replaced my outside condenser unit. When they come in, they're very respectful of the house. They're careful not to track mud. They're just always efficient, on time, and their prices are reasonable, so I've just got a good report for them. I first heard about them in 2005. I thought I'd give them a try, and they've been great ever since. That’s a ten-year relationship. They get an A for sure.”

Review by
10/07/2015

“Overall with Total Air, I am satisfied. There's a recommendation they made for a plumber has not worked out and six months later it still hasn't worked out so I'm not pleased with their recommendation. In that regard, they replaced my complete heating and air conditioning system, moved it from down, a single level house up into our attic space, ran new duct work through the attic, and that was kind of the main part of it so it was well done, well executed and we're pleased with their work. I somehow looked them up and found them. I don't remember now. I'll give them a B.”

Review by
10/07/2015

“They did work at my other property. They replaced my heat, my furnace, and my air conditioning. Everything was done in timely fashion and quickly, and I haven't had any problems. They’re an A.”

Review by
10/07/2015

“Total Air & Heat replaced my furnace unit and then also had to install a new return vent. What I appreciated was that they were on time, professional, and clean in everything that they did. They’d get an A.”

Review by
10/07/2015

“They replaced our air conditioning unit, and they were very prompt and responsive. Their service was great, thorough, and friendly. I heard of them from a co-worker. I'd give them an A.”

Review by
10/07/2015

“They did a whole replacement of my units. All was well except for a crack on the ceiling, but they came and they fixed it. I heard of them from the Best Picks. I'd give them an A.”

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