Total Air & Plumbing
Air Conditioning & Heating
Hours of Operation
Business Address
1408 O Avenue Suite 100
Plano, TX 75074
Company Details
Services Offered
- HVAC system repair, installation, and replacement
- Air duct cleaning
- Indoor air quality solutions
- Zoning systems
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Up to a 12-year warranty on parts and labor for new systems
Additional Information
Employee Information
- Marked Vehicles
- Wear Uniforms
- Wear Shoe Covers
- Background Checked
- Drug Tested
- Wear ID Badges
- Fully Stocked Vehicles
- Professionally Trained
- Meet Professional Qualifications
Insurance Coverage
General Liability Insurance
Company History
Distinctions
- 18-time winner of the Readers' Choice of Collin County award
- 4-time Carrier President's Award winner
Customer Benefits
Availability
Emergency 24/7;Weekends
Satisfaction Guarantee
About this company
"The trades are ruled by private equity these days, but not us! Our third-generation business is family owned and run. You are important to us and we want a long-term relationship with you, not extreme profits today like private equity. With 69+ years in business, we truly are extraordinary people providing extraordinary service!"
— Justin Lauten, President & Owner
License
TACLA00062196C
Ratings & Reviews
Compiled Score:
Total Air & Plumbing has received 4.9 out of 5 stars based on 1042 customer reviews. Learn about Our Research Process.
Tim Meehan
2 weeks ago
Total Air bought the company that I used to work with some years back so I stuck with them. I’ve probably been a customer for at least 5 to 10 years. And I’ll start with saying they’re very professional and provide good service. And when I price shopped them, they’re in the ballpark amongst their big company peers. But I’m no longer using them because (a) there really isn’t anyone to have a relationship with. (b) They’re now selling plumbing services and constantly remind me of that. (c) I paid him $500 a year for 10 years to come out and look at my system twice a year, and they really didn’t do anything, until the last time. Then they charged me $1100. I just felt like I paid him $5000 to charge me $1100 more. (d) finally when it does come to replacing my system, and that may happen soon, I know there are much less expensive small company solutions out there.
Timothy McGuire
3 weeks ago
Would not recommend, terrible customer service. I had used Total Air to replace 2 HVAC systems for my house in June of 2026. In the 4 months since it was installed, I've already had the systems breakdown twice. The first time was that a relay on the upstairs condensers outside got fried after just a month of running and prevented sending power properly to the thermostat and the rest of the condenser. Luckily it was a quick fix and they had it done in a timely manner. The second time was the the downstairs condenser. This time the compressor died. Unfortunately this time the response was terrible. When I first called to tell them that both systems were not running they said they could not get any out to take a look until the mid afternoon the next day due to training (for some reason they decided it was a good idea to train all of the techs at the same time so they couldn't run any calls). When they finally came out the tech was able to get the upstairs system running but told us the compressor had died in the downstairs system and that they would be able to come and replace it the next day (Friday) or Monday at the latest. When I called them on Friday to get an ETA, their dispatcher said that the earliest they could get me scheduled was Wednesday, which was 2 additional days than the tech had told us. Their response was that the techs are not responsible for scheduling and the earliest in their schedule was Wednesday (guess they didn't cover not giving out false information about repairs in their all day training session). After complaining about the mixed messages and that I needed it fixed ASAP so my newborn doesn't overheat, they said they would be able to come out Tuesday (Oct 20) to do the repair. Tuesday arrives and the time I was quoted came and went. When I called again to see what was going on, I was told they had to talk to their manager and someone would reach out to call me about the repair. No one ever called. I ended up calling them again 2.5 hours later to figure out what was going on, turns out they put the repair on hold because they needed an additional part, but didn't bother to contact me to tell me the repair would be delayed. Luckily the weather had cooled and wasn't the middle of the summer, I'd hate to have had to deal with them trying to get my system fixed int he middle of summer with temps in the 100s so my newborn would have a heatstroke. But a brand new system should not have these kind of issues after only 4months.
Bill Shafer
a month ago
Initially got some wires crossed on what our first appointment was supposed to be about (site visit for measurements an assessment so we could get a quote), but once we got that squared away, the experience was great all the way to the finish line. Chad was friendly & knowledgable, and provided the information we needed - he quoted us both a traditional HVAC system and a mini-split system (which is the way we were leaning anyway). Very competitive pricing on a name product that's been in the heating/cooling business forever. Arturo & his helper were courteous & professional and got the job done quickly & efficiently, and made sure everything was left clean & tidy once they were done.
Jeff Cross
3 months ago
Called with a non-emergency (limited cooling) AC issue. In the middle of Texas summer, I was expecting the worst. Instead, technician came out, did a thorough inspection, made some recommendations but didn't try to sell me anything specific. (I was delighted because, if you've done this before, any issue is often met with "well, you need a brand new $20k system!") And I basically got a very reasonable bill for a service visit. Can't recommend Total Air enough for great service, honest reporting, and reasonable pricing. (As well as next day service calls even in the busiest of seasons!)
J Metcalf
5 months ago
The company was quick and responsive. Came out same day to fix our AC. The technician they sent, Alex Hawkey, was awesome. He was helpful and very professional. Give that guy a raise! If I could give more stars than 5, I would.
Service Area
Total Air & Plumbing serves 28 cities in the Dallas area.
Loading map...
Cities Served
Total Air & Plumbing FAQ
Services
Hours of Operation
Business Address
1408 O Avenue Suite 100
Plano, TX 75074
Request a Quote
Fill out this form and Total Air & Plumbing will contact you.