Total Air & Heat Co.
10th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Total Air & Heat Co. has received 4.9 out of 5 stars based on 233 customer surveys conducted through GuildQuality.
5
209
4
17
3
6
2
1
1
0
10th year as a Best Pick Call
"We are a step above the rest. We understand our customers want the job done right the first time, and we expect that all of our technicians understand how to service your system. At Total Air & Heat, we're not comfortable until you are. This is our motto, and we mean it."

Steve Lauten | President
Company Information
Services Offered
Total Air & Heat Co. services, repairs, and replaces all brands of residential and commercial air conditioning and heating systems. The company specializes in whole-house HVAC solutions, including indoor air quality and duct leakage testing as well as system performance monitoring.
Warranty
The company offers up to a 12-year warranty on parts and labor for new systems. Installations include a 100 percent satisfaction guarantee.
Company History
Total Air & Heat is a third-generation, family-owned business founded by Fred and Dorothy Lauten in 1957.
Employee Information
Employees wear uniforms and ID badges. Prospective employees must pass criminal background checks and drug tests.
Additional Information
The company services all brands of equipment and offers Trane and Carrier products.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson
Address
1408 O Avenue Suite 100
Plano, TX 75074
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00011386C

Compiled Score:

Total Air & Heat Co. has received 4.9 out of 5 stars based on 233 customer surveys conducted through GuildQuality.
5
209
4
17
3
6
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/12/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Review by
12/11/2020

“The overall quality was great!”

Review by
12/11/2020

No review comments provided

Review by
12/10/2020

No review comments provided

Review by
12/10/2020

No review comments provided

Review by
12/09/2020

No review comments provided

Review by
12/08/2020

No review comments provided

Review by
12/07/2020

No review comments provided

Review by
12/07/2020

“All of my expectations were met.”

Review by
12/04/2020

“I'd like to recognize the initial representative that we interacted with and then the head of the crew that did the work. They were both very good.”

Review by
12/04/2020

“The install crew was very professional.”

Review by
12/02/2020

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
12/01/2020

“I have come to expect the best from Total Air and Heat. My expectations is really high and Total Air and Heat never disappointments me.”

Review by
11/30/2020

“They are great and wear booties which is a plus.”

Review by
11/30/2020

No review comments provided

Review by
11/30/2020

“All of their technicians are very professional.”

Review by
11/30/2020

“Presumably, they checked the furnace to make sure it was operating correctly and did not have anything wrong with it.”

Review by
11/27/2020

“They met expectations.”

Review by
11/27/2020

No review comments provided

Review by
11/27/2020

“I was impressed with the people that did the work. They are very friendly and helpful.”

Review by
11/27/2020

“They did a great job. They've been here several times. All their service techs are excellent.”

Review by
11/26/2020

No review comments provided

Review by
11/26/2020

No review comments provided

Review by
04/28/2019

“Greg”

Review by
04/27/2019

No review comments provided

Review by
03/27/2019

“On the last job, it was under warranty and they made me happy.”

Review by
03/26/2019

“They exceeded my expectations in the placement of the unit in the attic.”

Review by
03/26/2019

“I have recommended them in the past.”

Review by
03/25/2019

“Total Air and Heat Co. offered me great service with great people.”

Review by
03/25/2019

“Whoever answers the phone was always polite?.”

Review by
03/25/2019

“We have sometimes used Total Air and Heat for our church and there have been issues.”

Review by
03/19/2019

“Total Air and Heat installed a second AC for me and they did a very good job. They did one for me 20 years ago.”

Review by
03/19/2019

“I would like to recognize every one of the technicians for their exceptional service. They were all wonderful.”

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

“I have trusted them for close to 20 years. They fulfilled every need that I had and have done so very well.”

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

“Total Air & Heat Co. met my expectations. They definitely knew what they were dong, and fixed the problem.”

Review by
03/13/2019

No review comments provided

Review by
03/12/2019

“Everyone was amazing to work with.”

Review by
03/12/2019

“Over the last 17 years, I can say I have never been disappointed with the service I have received. When it is time for a new unit, I am staying with the company for the next 17 years.”

Review by
03/12/2019

No review comments provided

Review by
03/12/2019

“All checkups and repairs done with exceptional work.”

Review by
03/12/2019

“No, not at this point in time.”

Review by
03/12/2019

No review comments provided

Review by
03/11/2019

“I would like to recognize Collin for his exceptional service. He is very good and helpful; always asking if there is anything else that he can do. I ask for him when I call them.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“I would like to recognize Mr. Coffey.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“They are very punctual and I am satisfied with the communication.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“They were professional.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“It has been too long ago. They should do surveys shortly after the service is provided, then I'd have a better recollection.”

Review by
03/09/2019

“Total Air & Heat Co. exceeded all of my expectations.”

Review by
03/08/2019

No review comments provided

Review by
03/08/2019

“Total Air & Heat exceeded all of my expectations.”

Review by
03/08/2019

“They're excellent technicians. When they come twice a year spring and fall, I feel confident they do their best. I'm always pleased. I still have air conditioning and its serviced often. I don't seem to have any problems.”

Review by
03/08/2019

“They met my expectations in their efficiency.”

Review by
03/08/2019

“With the repairs, they met all of my expectations.”

Review by
03/08/2019

No review comments provided

Review by
03/08/2019

“I was satisfied with Total Air & Heat's installation process.”

Review by
03/08/2019

“No-one at this time.”

Review by
03/07/2019

“I have used this company for over 25 years and they are excellent. They have replaced my A/C and Heating systems twice over the years and we have been very happy. They perform routine maintenance twice a year. Workman are always courteous and leave my house very clean as if they were never there!! I have referred many clients to them over the years. Howard Kessner”

Review by
03/07/2019

“We have been customers of Total Air & Heat Co. since at least November 2007. I believe this should be example enough that we are satisfied with their services.”

Review by
03/07/2019

“I was impressed with the follow through. They did a new furnace and AC install 6 months ago. This is the second unit we have had installed with them. They called a month later to let us know they were going to come out and make sure everything was running okay at no charge. It is the little things that let you know they aren't just trying to sell you something and they are looking to make a customer for life.”

Review by
03/07/2019

“They are very professional technicians. They go above and beyond.”

Review by
03/07/2019

No review comments provided

Review by
03/07/2019

No review comments provided

Review by
03/07/2019

No review comments provided

Review by
03/07/2019

No review comments provided

Review by
03/07/2019

“I have used Total Air & Heat Co. For years, and I am always happy with their service.”

Review by
03/07/2019

“Yes, my installation crew did a great job.”

Review by
03/07/2019

“I like their communication. They are very punctual. Their reminders are great”

Review by
03/07/2019

“I have already done that.”

Review by
03/06/2019

“Amanda in scheduling, Jane, and the technician that comes to check it every six months are very good.”

Review by
03/05/2019

No review comments provided

Review by
03/05/2019

“Total Air & Heat Co. has always provided competent people and competent service!”

Review by
03/04/2019

No review comments provided

Review by
03/04/2019

“Even though our extended warranty was not transferred correctly, Natalie found a way to honor the warranty”

Review by
03/04/2019

“They met my expectations.”

Review by
03/04/2019

No review comments provided

Review by
03/04/2019

“They met or exceeded expectations in all areas.”

Review by
03/04/2019

“They met or exceeded expectations in all areas.”

Review by
03/04/2019

“They're very good and very professional.”

Review by
03/04/2019

“I would like to recognize Collin for his exceptional service.”

Review by
03/04/2019

“I have recommended Total Air & Heat to several people over the years we have been customers.”

Review by
03/04/2019

“Have used them for 20 plus years and they are fair, friendly and do quality work.”

Review by
03/04/2019

“I don't remember; it was some time ago.”

Review by
03/04/2019

No review comments provided

Review by
03/04/2019

No review comments provided

Review by
03/01/2019

“They're prompt, responsive, and accommodating to a person's schedule.”

Review by
03/01/2019

No review comments provided

Review by
03/01/2019

No review comments provided

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