Total Air & Heat Co.
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 165 customer surveys conducted through GuildQuality.
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15
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11th year as a Best Pick Call
"We are a step above the rest. We understand our customers want the job done right the first time, and we expect that all of our technicians understand how to service your system. At Total Air & Heat, we're not comfortable until you are. This is our motto, and we mean it."

Steve Lauten | President
Company Information
Services Offered
Total Air & Heat Co. services, repairs, and replaces all brands of residential and commercial air conditioning and heating systems. The company specializes in whole-house HVAC solutions, including indoor air quality and duct leakage testing as well as system performance monitoring.
Warranty
The company offers up to a 12-year warranty on parts and labor for new systems. Installations include a 100 percent satisfaction guarantee.
Company History
Total Air & Heat is a third-generation, family-owned business founded by Fred and Dorothy Lauten in 1957.
Employee Information
Employees wear uniforms and ID badges. Prospective employees must pass criminal background checks and drug tests.
Additional Information
The company services all brands of equipment and offers Trane and Carrier products.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson
Address
1408 O Avenue Suite 100
Plano, TX 75074
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00011386C

Compiled Score:

Total Air & Heat Co. has received 4.8 out of 5 stars based on 165 customer surveys conducted through GuildQuality.
5
144
4
15
3
4
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/19/2021

“A quality organization that does quality work.”

Review by
08/19/2021

“The service was outstanding, and the sales service was very impressive.”

Review by
08/19/2021

“I would like to recognize the gentleman that sold us the system.”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“I've been a customer for a good while and their customer service is just absolutely terrific.”

Review by
08/19/2021

“They did clean out my lines, and I wish they had done better about informing me of the process. They did tell me how they did it this time, but the last time they did not. When they blow the lines out it goes into my sink, and when it comes out it will spray and get on my walls, and cause a mess. It comes out through my faucet. I do think they go above and beyond cleaning out the lines with water.”

Review by
08/18/2021

“They got the job done quickly.”

Review by
08/18/2021

“Michael was the best.”

Review by
08/18/2021

“The technician that came out was a good communicator, explained everything well, and was a very professional person.”

Review by
08/18/2021

“Very professional.”

Review by
08/18/2021

No review comments provided

Review by
08/18/2021

“The timeliness, knowledge, expertise met my expectations.”

Review by
08/17/2021

No review comments provided

Review by
08/16/2021

“Michael is very professional and explains everything in detail which I appreciate.”

Review by
08/16/2021

“James did an excellent job of completing the repair.”

Review by
08/15/2021

“Total Air & Heat is an outstanding company with excellent customer service and prompt, skilled technicians.”

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/15/2021

“See comment1 2”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

No review comments provided

Review by
08/13/2021

No review comments provided

Review by
08/12/2021

“We have used Total Air & Heat for over 15 years and have never been disappointed. They are on time, fully transparent on the work that needs to be done, and leave the work area neat and clean when they are finished.”

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

No review comments provided

Review by
08/12/2021

“After blip upon first contact, communication with the dispatcher was good.”

Review by
08/11/2021

“They were greatl They fixed my heater during Febuary ice storms”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“Chad McWhorter”

Review by
08/11/2021

“Jeff Cardile”

Review by
12/12/2020

No review comments provided

Review by
12/11/2020

No review comments provided

Review by
12/11/2020

“The overall quality was great!”

Review by
12/11/2020

No review comments provided

Review by
12/10/2020

No review comments provided

Review by
12/10/2020

No review comments provided

Review by
12/09/2020

No review comments provided

Review by
12/08/2020

No review comments provided

Review by
12/07/2020

No review comments provided

Review by
12/07/2020

“All of my expectations were met.”

Review by
12/04/2020

“I'd like to recognize the initial representative that we interacted with and then the head of the crew that did the work. They were both very good.”

Review by
12/04/2020

“The install crew was very professional.”

Review by
12/02/2020

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
12/01/2020

“I have come to expect the best from Total Air and Heat. My expectations is really high and Total Air and Heat never disappointments me.”

Review by
11/30/2020

“They are great and wear booties which is a plus.”

Review by
11/30/2020

No review comments provided

Review by
11/30/2020

“All of their technicians are very professional.”

Review by
11/30/2020

“Presumably, they checked the furnace to make sure it was operating correctly and did not have anything wrong with it.”

Review by
11/27/2020

“They met expectations.”

Review by
11/27/2020

No review comments provided

Review by
11/27/2020

“I was impressed with the people that did the work. They are very friendly and helpful.”

Review by
11/27/2020

“They did a great job. They've been here several times. All their service techs are excellent.”

Review by
11/26/2020

No review comments provided

Review by
11/26/2020

No review comments provided

Review by
04/28/2019

“Greg”

Review by
04/27/2019

No review comments provided

Review by
03/27/2019

“On the last job, it was under warranty and they made me happy.”

Review by
03/26/2019

“They exceeded my expectations in the placement of the unit in the attic.”

Review by
03/26/2019

“I have recommended them in the past.”

Review by
03/25/2019

“Total Air and Heat Co. offered me great service with great people.”

Review by
03/25/2019

“Whoever answers the phone was always polite?.”

Review by
03/25/2019

“We have sometimes used Total Air and Heat for our church and there have been issues.”

Review by
03/19/2019

“Total Air and Heat installed a second AC for me and they did a very good job. They did one for me 20 years ago.”

Review by
03/19/2019

“I would like to recognize every one of the technicians for their exceptional service. They were all wonderful.”

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

“I have trusted them for close to 20 years. They fulfilled every need that I had and have done so very well.”

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

No review comments provided

Review by
03/19/2019

“Total Air & Heat Co. met my expectations. They definitely knew what they were dong, and fixed the problem.”

Review by
03/13/2019

No review comments provided

Review by
03/12/2019

“Everyone was amazing to work with.”

Review by
03/12/2019

“Over the last 17 years, I can say I have never been disappointed with the service I have received. When it is time for a new unit, I am staying with the company for the next 17 years.”

Review by
03/12/2019

No review comments provided

Review by
03/12/2019

“All checkups and repairs done with exceptional work.”

Review by
03/12/2019

“No, not at this point in time.”

Review by
03/12/2019

No review comments provided

Review by
03/11/2019

“I would like to recognize Collin for his exceptional service. He is very good and helpful; always asking if there is anything else that he can do. I ask for him when I call them.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“I would like to recognize Mr. Coffey.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“They are very punctual and I am satisfied with the communication.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“They were professional.”

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

No review comments provided

Review by
03/11/2019

“It has been too long ago. They should do surveys shortly after the service is provided, then I'd have a better recollection.”

Review by
03/09/2019

“Total Air & Heat Co. exceeded all of my expectations.”

Review by
03/08/2019

No review comments provided

Review by
03/08/2019

“Total Air & Heat exceeded all of my expectations.”

Review by
03/08/2019

“They're excellent technicians. When they come twice a year spring and fall, I feel confident they do their best. I'm always pleased. I still have air conditioning and its serviced often. I don't seem to have any problems.”

Review by
03/08/2019

“They met my expectations in their efficiency.”

Review by
03/08/2019

“With the repairs, they met all of my expectations.”

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