Texas Air Doctors
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Texas Air Doctors has received 4.8 out of 5 stars based on 335 customer surveys.
5
287
4
29
3
7
2
10
1
2
7th year as a Best Pick Call
"Texas Air Doctors is a trusted family business with a long history in affordable air conditioning and heating service, repair, and installation. We'll make your home healthier, more comfortable, cleaner, and more energy efficient. We hire employees with integrity, and we live and work by the 'golden rule.'"

Frank Gossett | Managing Partner
Company Information
Services Offered
Texas Air Doctors (TAD) offers a variety of services, including sales, repairs, and installations of air conditioners, heat pumps, furnaces, air handlers, humidifiers, zone systems, and indoor air filtration products. The company also provides energy audits and specializes in air purification and gas fireplace service.
Warranty
TAD offers a 100 percent satisfaction guarantee and honors all manufacturer's warranties and guarantees.
Company History
TAD and the Gossett family have serviced the Dallas/Ft. Worth area since 1997.
Employee Information
Company technicians wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
TAD is a Dave Lennox Premier Dealer and sells IQAir products.
Areas Served
Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
P.O. Box 825
Colleyville, TX 76034
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
Licenses
TACLA00020089E

Compiled Score:

Texas Air Doctors has received 4.8 out of 5 stars based on 335 customer surveys.
5
287
4
29
3
7
2
10
1
2
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
10/06/2017

“The last time Texas Air Doctors came out was just a routine maintenance, so they came out and checked both AC units that we have. One they installed, and the other was an existing one. They just checked to make sure everything was working, and the technician showed me how to change that, and was very helpful. It was a positive experience. They sold us a very high-end AC unit which is what we were looking for. From the initial contact with them, through the sales cycle, signing the contract, and getting the funding for it, everything was very positive and smooth. In the course of about two hours, everything was taken care of. Then they came out when the unit came in and installed it very properly. Professional in the installation; then they went over it with me. I would definitely grade them an A+, we had zero issues. The way they installed the unit that has the air filter in it—this is why I had the technician show me—they installed it in such a way that the air filter couldn't be removed. When you try to pull the air filter out, it would hit a ledge in the closet area where it's installed. I had to cut a piece out so that I could go in and remove it.”

Review by
10/06/2017

“They had come out; I called them, the first time, I think, three months prior, because my A/C was leaking—and then it started leaking again, so I called them again. So, the very first time, they enrolled me in this membership thing that was supposed to give me low rates when I called them. First I paid $600, and then the next time I had the same problem, I ended up paying the same amount. I actually had to remind them that I'm actually a member. The guy couldn't pick up in the system, so then I just had a $100 discount. But they were just too expensive, and I felt, if they fixed the problem—the three months problem—I shouldn't have the same problem again. I don't think I'll ever use them again. I'd give them a D. For the time, it worked, but after a few months I get the same problem. I wouldn't put a high quality on it, since I'm having the same issue over and over again. Customer service was excellent. I won't recommend Texas Air Doctors at all.”

Review by
10/06/2017

“I'm on a service plan with them. I've never regretted it, ever. We had it in our former house, and now we have it here. They tell me the good, the bad, and the ugly. They tell me what has to be done. They tell me what are our options, as opposed to, 'Oh no, you gotta do this, or the sky will fall,' kind of thing—they didn't do that. Their work's guaranteed. We had a situation where we came home from a vacation, and the whole thing was out—the air conditioning—and they sent someone right then, and it was on the weekend. I'd give an A+.”

Review by
10/06/2017

“They're absolutely wonderful. I call them—I'm not kidding—and they come out; I never have to wait. They're absolutely wonderful. Everything is positive. I'm so thankful. I had been through so many different companies, and when I found them, it's like, as if they became part of my family—I trust them that much. They've done all kinds of things. In the beginning, they repaired my furnace and my A/C unit; I have six units, and I have replaced all six units, as well as had the furnace upgraded. I'd give them an A+.”

Review by
10/06/2017

“They repaired our air conditioner and did a really good job of it. They replaced a small part and took care of the whole thing. Originally, it sounded like it was going to be a really big expense, but they found a small part and did it. Overall, I would give them an A+.”

Review by
10/06/2017

“Texas Air Doctors took care of the heating, air conditioner, and the gas fireplace. It was maintenance. They did work. Among checking everything out, they installed a full house filtration—air filtration. I would give them an A+ overall. I've already recommended them.”

Review by
10/06/2017

“I use to have a membership with Texas Air Doctors, so they did an inspection in the Fall for my unit, and they gave recommendations. They were always punctual and professional. One time, we had a problem, and they fixed it. I would grade them an A+.”

Review by
10/06/2017

“They replaced all of our air conditioning and heating, absolutely everything, a year-and-a-half or more ago. Then they just recently came out and did maintenance before we turned on our heat. I'd give them an A+. I've already recommended them.”

Review by
10/06/2017

“The work they did was good. I don't remember any problems. They did air-condition. They replaced stuff on two different occasions. I would give them an A. We haven't had any issues. I don't remember them being totally unpunctual.”

Review by
10/06/2017

“Texas Air Doctors replaced my entire HVAC system. I'd give them an A. They did great work, nothing to complain about. Their customer service was good. They were on time”

Review by
10/06/2017

“Texas Air Doctors is good. They did air conditioning and heating. They do a yearly checkup, and they have fixed it before. I'd give them an A.”

Review by
10/06/2017

“They were quick, professional, and did it correctly the first time. They replaced an air conditioner. I'd give them an A overall.”

Review by
10/06/2017

“They did air—A/C inspection. They had to do minimal work for me. I'd give them an A.”

Review by
10/02/2017

“They fixed the fireplace at my son’s house. They were very good, excellent. He was very thorough and explained what he was doing—just very professional. I'd give them an A+.”

Review by
10/02/2017

“Just the owners themselves, the people that come out all the time—we've used them for many years, and we have an ongoing contract with them. I would grade them an A+. I have already recommended them.”

Review by
10/02/2017

“They did some work for me, for several years. They just did what I asked them to do. They replaced our unit, and they serviced it every year. I would grade them an A. I think I have recommended them.”

Review by
10/02/2017

“Frank is the one who owns it—he's really knowledgeable, explains everything really well, and is very patient. Most of the time he comes out to me, him or his kids. They replaced our entire H-VAC system and the duct work; they did a very major job. A+.”

Review by
09/02/2016

No review comments provided

Review by
08/30/2016

No review comments provided

Review by
08/30/2016

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Review by
08/30/2016

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Review by
08/30/2016

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Review by
08/30/2016

“Great  company and would recommend to all.”

Review by
08/30/2016

“Great service and accountability.”

Review by
08/30/2016

“VERY expensive for what they did.”

Review by
08/30/2016

No review comments provided

Review by
08/28/2016

No review comments provided

Review by
08/28/2016

“I had a house full of relatives at my home in Texas in July when my upstairs A/C decided to conk out. The first company I spoke with could not get my equipment replaced for 2-3 weeks. Texas Air Doctors was able to get me on their schedule in 4 days, and they brought out three window A/C units for my upstairs bedrooms in the interim. During installation, one of the workers stumbled in my attic and put his foot through my two-story living room ceiling. Fortunately, he was not hurt. It took an entire Saturday to repair the ceiling, though we were told it would only take a ‘few hours.’ Nevertheless, Texas Air Doctors took care of the issue without question, and the new units are working well.”

Review by
08/27/2016

“I have been a customer of Texas Air Doctor for approximately 6 years. I have never had a complaint or negative problem with them. My air conditioning and heating have never failed me in that time period.”

Review by
08/27/2016

No review comments provided

Review by
08/27/2016

No review comments provided

Review by
08/27/2016

No review comments provided

Review by
08/25/2016

No review comments provided

Review by
08/24/2016

No review comments provided

Review by
08/24/2016

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Review by
08/24/2016

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Review by
08/24/2016

“Robert came within 3 hours after my call and Had me running in 15 minutes. He's a Good Man.”

Review by
08/24/2016

No review comments provided

Review by
08/24/2016

No review comments provided

Review by
08/22/2016

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Review by
08/22/2016

“Technically proficient and friendly service.”

Review by
08/22/2016

“Friendly and prompt. There were a few issues shortly after installation of a new unit related to the installation, but they came out each time to address the problems.”

Review by
08/22/2016

“Texas Air Doctors are always professional and on time, have been with them for years and I will continue to be a customer.”

Review by
08/22/2016

“Tech was punctual, knowledgeable, and a hard worker. He assessed the situation, had the required part on his truck and fixed in a minimal amount of time.”

Review by
08/22/2016

“Texas  Air Doctors is not only the best A/C Heating company - they are by far the best service company I've ever dealt with. Honesty, integrity, cleanliness and expertise are just a few words to describe them. I've never been disappointed and they have always delivered above and beyond expectations.”

Review by
08/21/2016

“We purchased HVAC warranties on our units from them. We had a problem over Memorial Day weekend and their technician came out on Sunday of the holiday weekend, worked on our unit for 3-4 hours, keeping us apprised of what he was doing. Very courteous and professional. In addition, we had to purchase a new unit this year. I appreciated that they told us that we could fix the old unit but it would have been over $3, and we still would have had 18 year old unit, so we chose to replace our old unit. Again, very professional and I liked that they explained the two options as well as giving me information as to two possible units to purchase. Very informative!”

Review by
08/21/2016

“I liked the service, but they were not price competitive, since I needed a new A/C unit. Found it for about half what Texas Air wanted.”

Review by
08/21/2016

“The  service was excellent, they arrived as planned and were very courteous. My new A/C worked perfectly and continues to today”

Review by
08/21/2016

“Thanks.”

Review by
08/21/2016

No review comments provided

Review by
08/21/2016

No review comments provided

Review by
08/21/2016

No review comments provided

Review by
08/21/2016

No review comments provided

Review by
08/21/2016

No review comments provided

Review by
08/19/2016

No review comments provided

Review by
08/18/2016

No review comments provided

Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/18/2016

“Great Service.”

Review by
08/18/2016

“I have used them on multiple occasions because they are reliable, honest, and very capable.”

Review by
08/18/2016

No review comments provided

Review by
08/18/2016

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Review by
08/18/2016

“Just like a family friend who helps you out with your A/C! Couldn't ask for more!”

Review by
08/18/2016

“Quality, professional A/C service provider who exceeds expectations!”

Review by
08/18/2016

“Everyone including the service techs and customer service are always very professional - courteous and arrive as scheduled. Thanks so much!”

Review by
08/18/2016

“Texas Air Doctors are the only one we call for all of our A/C or Heating concerns. They are very knowledgeable and truly care about making our home safe and comfortable.”

Review by
08/18/2016

“The  technicians that showed for Texas Air Doctors were professional and considerate of my home. They graciously answered my questions and were respectful of my time. I received excellent service.”

Review by
08/18/2016

“We  were totally impressed with the service rep of Texas Air Doctors. He called to let us know he could a little early, he wore his booties while working in the house and did make a suggestion to increase the life of our HVAC unit.”

Review by
08/18/2016

“Texas Air Doctors came out to my home to do their bi-annual check-up. After checking the interior unit, the technician said we had a gas leak but he did not have the parts he needed to fix it. He turned off the gas and said he would return the next day to fix it. The technician never came back. After a couple days we had to call another company to come out and fix the leak. Upon the second company’s inspection, they revealed NO LEAK! The new company checked over the unit and said we did not need anything (It’s a pretty new unit). The new company did not even charge us a service call and just said it was a courtesy call. Now that is customer service. I cannot believe Texas Air Doctors lied to us about a leak and then left us hanging with the gas off never to be heard from again. Fortunately it was not during a spell of cold weather.”

Review by
08/18/2016

“In the process of blowing a condensation line they broke it. This resulted in water leaking through the entire ceiling of a bedroom below the break. They took ABSOLUTELY NO RESPONSIBILITY for this damage. We had to dry, fix and repaint the ceiling of the room. Still waiting for the owner of the company to contact me to cite a contract clause that says they are not responsible for damages resulting from any repairs they do.”

Review by
08/18/2016

“After our new HVAC system was installed the inspector would not pass the system until a couple of minor changes were made. There is no standard in our area by the governing authorities for installation of a gas line sediment trap. Texas Air Doctors came out in the next couple of days and made the changes then later the system passed inspection. Their prices are not cheap but I think Texas Air Doctors is worth it.”

Review by
06/22/2015

“It was probably back in July of last year. If I remember correctly, they came out and replaced the starter capacitor on the outside unit. He was friendly. Punctual, it was the weekend. They tried to reschedule for the following day because it kind of late at night but like you said, middle of July and it was really hot and that thing hadn't been on all day. But when we said no, they came out and fixed it. I'd say a B.”

Review by
06/22/2015

“They came out to work on a gas fireplace. They never fixed it. They told me it couldn't be fixed and it was going to be a whole new unit, and it was going to be around $5,000 for a new unit. I ended up getting someone to fix it for about $500. I would give them a C. They were very courteous, but they really just didn't want to work on it because it wasn't their manufacturer.”

Review by
06/22/2015

“They checked the whole system out and just made sure it was working properly. We have older units, too, and they just made sure they were up and running. They were the company that installed the units. Their customer service is good, and they were friendly with me. I'd say they get an A from me.”

Review by
06/22/2015

“Their customer service is great. They're very responsive, they communicate really well, and they're very courteous. They go out of their way to go the extra mile. They installed a new air conditioning and heating unit for us, and they also did a yearly checkup for us about six months after that. I'd rate them as high as I could—they're excellent. I'd give them an A+.”

Review by
06/22/2015

“They put in two A/C units and a furnace unit, so two full A/C unit replacements. I haven't had any, any service needed. It's been too soon so far so they just finished doing them a couple months ago and I think it's been a couple months ago but everything's great and they're not scheduled for their next service but so far everything's been fine. The technician has called a couple times just to see how things are going and things are going fine and couldn't be happier. Actually their customer service has been right on. A couple of days afterward, there was something that was hooked up backwards and it was needing to be repaired and they came out that night and fixed it that night and so they were great. I'd say they would get an A+ from me. They were great. Their price could have been lower but anybody's price could have been lower but these guys were great. They were worth what we paid for the units, absolutely worth it. I have to admit. I hated paying that much for an A/C unit because we went ahead and went for the 23 Seer solar readies and I had never paid that much but I am so glad that they talked to us about it and gave us the options. I mean they said here's the lower option that would be just as good for you, no problem with it, and they left it up to us but I decided I really wanted to invest in the house and they didn't really pressure us for it but they left the options out there for us and luckily they guided us in the right direction and gave us all the information we needed. But like I said, hate to pay that much for an A/C unit, I feel like it ought to come with a steering wheel and stuff on it but it was worth it.”

Review by
06/22/2015

“The first thing they did was repair the gas logs in my fireplace when they quit working, and then during that service, I'd been having problems with my air conditioner, so I discussed it with Jeff. He eventually came back, took a look at my air conditioner, and gave me my options on it. It was a 16-year-old unit, so I eventually purchased an entire system from them. Their customer service is unbeatable. They would get an A+ from me. They installed the system, and when I needed them to come back out and make a couple of adjustments to it, they did it with no problems at all. Everything is perfect. I had a very good experience with them.”

Review by
06/22/2015

“I just kind of had a bad experience. I don't know. They just found a lot of things wrong with my unit so quite a bit of money they wanted up front and I didn't want to do that. I used them one time and then they came back and wanted more money. It was a little bit higher so I didn't want to use them. They just went over the units and pretty much told me everything that needed to be done to get our units where they need to be. Their customer service was good. I mean I would say they were good.”

Review by
06/22/2015

“They're the ones that worked on our air conditioners. He got the unit working and let us know what the problem was. I would refer them to a friend or family member. I haven't used them more than once. This is the only time, the only time we've had to use them thank goodness. I mean we've had to, I'm trying to remember if he fixed it that day or if he had to come back another day because he didn't have the part. It would be a B grade. It's not that they did anything wrong. He just didn't have the part that we had, that on our A/C unit that we needed. So we had to wait an extra day for them to get it.”

Review by
06/22/2015

“They came out and fixed my fireplace. The element, it was the gas element in there and after several tries they did get it fixed to the best of their ability. They had to come out more than one time. Excellent, excellent customer service. Well I'd rate them a B. Well the thing is that they really had a hard time finding the part and so like now when I have to call somebody out to turn this thing on because it's not the right part, but that wasn't their fault. I mean it was no longer available so they had to put in what they could without having to replace the whole thing so they did a good job with that.”

Review by
06/22/2015

“It was one of the worst experiences I've ever had. The repair guy was nice. Long-story short, they charged me $350 to repair a $20 part and the whole situation was kind of weird and I called the office and then he talked to the owner and I talked to him and he was probably one of the rudest people I've ever spoken to. All-in-all, it was a horrible experience and I have not and will not ever be using them again. They get a D grade. It was pretty bad. I even went on their website and did a complaint and all that stuff. I never got a response back.”

Review by
06/22/2015

“They've done two things for me. They replaced the gas log setup in our fireplace, and they do air conditioning maintenance for me. Their customer service is excellent, and their workers are friendly, clean, and prompt. I think they get an A+.”

Review by
06/22/2015

“It was fine. They just looked at my A/C to see why it wasn't working. It was an electrical problem, so I had to call an electrician out. Their customer service was good, and I have no complaints. They would get an A grade.”

Review by
06/22/2015

“They checked my air conditioner out. There wasn't a lot wrong with the air conditioner, but they ended up finding some electrical problems with the house. They were friendly and punctual. I would recommend them. I'd put Texas Air Doctors at an A-grade level for sure.”

Review by
06/22/2015

“I've used Texas Air Doctors several times. They put in new air conditioners, and then they have been back to service them. It was a couple of years ago when I first started using them. Somebody recommended them, I think. I'd grade them very highly with an A+.”

Review by
06/22/2015

“Everything was fine with them. They service my air conditioner. I just moved in and signed up for a year contract with them, and they came out and serviced it for the summer. Their customer service was fine. They were right on time when they said they were going to be there. It was excellent.”

Review by
06/22/2015

“They did some work for me I think a while back with I think one of my gas fireplaces. They did a great job. They were reasonably priced. They were courteous, they were prompt, they were on time, they did their thing, they went their way, and everything was great. I would give them an A.”

Review by
06/22/2015

“They were on time. They completed the work that I asked them to do. They replaced my fireplace. Their customer service was great. They were definitely punctual and friendly. I would rate them a B. The guy had a little bit of trouble installing the fireplace panels so he broke a couple.”

Review by
06/22/2015

“I had an error message, so Texas Air Doctors came out and looked at it, and it turned out to be nothing. Their customer service was very good. I would rate them as an A, and I would refer them.”

Review by
06/22/2015

“It was good. They replaced my entire HVAC system. Their customer service was really good, and I would definitely recommend them to a friend or family member. I would grade them as an A.”

Review by
06/22/2015

“They fixed our fireplace. I think he did just fine. I would give them an A. When they first got there, they had to order the part, but then they ordered the part and fixed it so.”

Review by
06/22/2015

“We had a unit that would blow air, but it was not cooling. They had to come out and replace one of the solenoids on the unit. They were friendly and punctual. I'd give them an A.”

Review by
06/22/2015

“They came out to inspect and repair my furnace. I haven't needed them again. Their customer service was great, and they were punctual and friendly. They get an A grade from me.”

Review by
06/22/2015

“They had to work on the unit. I would describe their customer service as excellent, and I definitely would recommend them. They’re A+.”

Review by
06/22/2015

“They were punctual. The guy that services the unit is very nice, and he went very quickly. Everything went fine. I would say that they’re A+.”

Review by
06/22/2015

“They are punctual and friendly. They have kept my utility bill down considerably. I’d rate them as an A. They've been servicing our air conditioner unit for years.”

Review by
06/22/2015

“They were fine. They worked on a fireplace for me. Their customer service was very good. I would recommend them to a friend or family member. I'd give them an A.”

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