Rescue Air Heating and Cooling
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Rescue Air Heating and Cooling has received 4.7 out of 5 stars based on 130 customer surveys conducted through Our Research Partners.
5
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9
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3rd year as a Best Pick Call
"I started Rescue Air with my nephew, Josh Campbell, and couldn't be prouder of the family business we've built. We stand by our motto, 'Fast and Fair with your Repair', and we are always focused on providing a five-star experience. We know homeowners have a choice, and we consider it an honor to serve their needs."

Michael Hirsh | Cofounder
Company Information
Services Offered
Rescue Air Heating and Cooling provides residential installation, repair, and maintenance for furnaces, air conditioning systems, and thermostats. The company also offers maintenance agreements, duct cleaning, indoor air quality solutions, and 24/7 emergency service.
Warranty
Rescue Air offers a one-year money-back guarantee, a lifetime installation guarantee, a parts-and labor-guarantee, and a 24-hour service guarantee.
Company History
The company started in 2014.
Distinctions
Rescue Air is a factory-trained Lennox Premier Dealer and a member of the Air Conditioning Contractors of America (ACCA).
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1002 N Central Expressway Suite 106
Richardson, TX 75080
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00056156E

Compiled Score:

Rescue Air Heating and Cooling has received 4.7 out of 5 stars based on 130 customer surveys conducted through Our Research Partners.
5
109
4
9
3
7
2
2
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/15/2022

No review comments provided

Review by
02/16/2022

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Review by
02/11/2022

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Review by
02/03/2022

“I would highly recommend them.”

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02/03/2022

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02/03/2022

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02/03/2022

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02/03/2022

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02/02/2022

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02/02/2022

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Review by
02/02/2022

“They are good at their work and punctual. I feel that the price is on the higher side, but as long as they do good work, I will accept it. The price makes me want to change providers.”

Review by
02/01/2022

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01/30/2022

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01/29/2022

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01/29/2022

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Review by
01/28/2022

“They were responsive, saved me a lot of money, and repaired my problem while being very courteous.”

Review by
01/27/2022

No review comments provided

Review by
01/27/2022

“Most everything is fine, except the general manager called, and I told him that the thermostat pad isn't working properly. They did not come to help me reset it. I need help understanding how to operate it.”

Review by
01/27/2022

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01/27/2022

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Review by
01/27/2022

“I like that they showed up. I did not like that they were pushing sales. I called for service a second time, and they did not show up.”

Review by
01/27/2022

No review comments provided

Review by
01/26/2022

“They have good communication. They came on time and did a very good job. We have one more unit, and the supervisor checked that unit even though he did not have to. He found an issue and fixed it without charging me a lot for that work.”

Review by
01/26/2022

“Rescue Air and Josh Campbell are top-notch. They are always quick to respond, and away fairly priced.”

Review by
01/26/2022

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01/25/2022

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01/25/2022

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01/25/2022

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01/25/2022

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01/25/2022

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01/25/2022

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01/25/2022

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Review by
01/25/2022

“Everything they did was fine.”

Review by
01/24/2022

“They do a fantastic job.”

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01/24/2022

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01/24/2022

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01/24/2022

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01/24/2022

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Review by
01/20/2022

“Their service is very professional and did a great job changing my HVAC.”

Review by
01/10/2022

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Review by
01/08/2022

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Review by
12/27/2021

“Very reasonable, trustworthy, and great service.”

Review by
12/27/2021

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12/27/2021

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12/23/2021

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12/22/2021

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Review by
10/30/2021

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Review by
09/13/2021

“The worst experience I ever had. As soon as the repair man came into the house, he told me he'd give me a discount if I leave 5 star reviews. None of the reviews could be true, as this company buys reviews in exchange for a discount! On top of that, when I asked him why the cost was so high, just out of curiosity, he scolded me and told me my generation (29) always needs to consult with their "financial advisors - aka mom and dad". Excuse me? I own my own house, I have a great job, was paying for this myself. Just wanted to know why it was so expensive. He clearly had an issue. He then pressed me to join their "club" and assured me it would only be $11 since it was only for 1 of 2 of our units. Find out, nope they charged $17 for both. I called their corporate office to report him after he left as it was the most disrespectful interaction - after spending nearly $700 mind you - and received a call the following day from the manager. He basically took the side of the repair man stating how he's worked for the company for 10+ years and how he's never had this problem. He said he'd follow up with him regarding the 5 star review discount, but not the insults he made to me. I was so disgusted. Do not use this company!! Trust me, there are much better companies out there! Check out Dragon Air - family owned business, great service, no pressure and explain everything they do.”

Review by
09/06/2021

No review comments provided

Review by
09/03/2021

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Review by
09/02/2021

“My air conditioner went out and they did a wonderful job. James Mitchell came out and set up a portable unit with my odd windows. Mary Ann who answered the phone always followed up on everything I requested or questioned. There was a wait for the unit but I was updated.”

Review by
09/02/2021

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09/02/2021

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09/01/2021

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Review by
11/25/2020

“Very professional.”

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11/25/2020

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11/25/2020

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11/25/2020

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11/25/2020

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11/25/2020

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11/25/2020

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11/24/2020

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10/27/2020

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10/27/2020

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Review by
10/27/2020

“They are on time, they don't leave a mess, and they are honest. I needed a new part that was almost $700 and the bill reduced by 50%, which they highly suggested.”

Review by
10/27/2020

“I actually did recommend them to my daughter.”

Review by
10/27/2020

“Rescue Air is very prompt, professional, and have consistently provided high-quality work. I will definitely do work with them again!”

Review by
10/26/2020

“The quality of the work and the system put in was superlative.”

Review by
10/26/2020

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10/26/2020

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10/19/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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Review by
10/13/2020

“I have been very pleased with the service. They are very prompt, timely, and the service techs are always considerate.”

Review by
10/13/2020

“There were a number of issues the last time they came out. I thought it would be a fairly simple repair, but the entire system died shortly after they left. I was then quoted a price to replace it that I think was outrageous. We had to replace the entire system, and they also talked us into doing more. A pipe in the secondary drain was broken during the work, which caused 15-20 gallons of water to leak onto the ceiling and into the drywall. It was a disaster. However, the manager has worked with me and managed to create a satisfactory solution.”

Review by
01/07/2020

“I trust Rescue Air implicitly! Their guys are terrific; they do an excellent job; they are very informative and professional. They give me all the options I need. I recommend them to everybody.”

Review by
01/07/2020

“I highly recommend these guys. They're the best.”

Review by
01/07/2020

“Rescue Air exceeded our expectations in every way.”

Review by
01/07/2020

“Rescue Air is the best for using their knowledge and expertise to match customers' needs.”

Review by
01/07/2020

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01/07/2020

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01/07/2020

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01/07/2020

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01/07/2020

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01/03/2020

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01/03/2020

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Review by
12/09/2019

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12/09/2019

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12/09/2019

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Review by
12/09/2019

“I was very satisfied with the customer service and the completion of the work.”

Review by
11/23/2019

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Review by
11/19/2019

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11/19/2019

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Review by
11/18/2019

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Review by
11/17/2019

“The service and the techs has always been excellent.”

Review by
11/13/2019

No review comments provided

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