Dallas Plumbing Company
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Dallas Plumbing Company has received 4.7 out of 5 stars based on 85 customer surveys.
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9th year as a Best Pick Call
"Since we began in 1903, we have been a family-owned-and-operated business that works very hard to keep our reputation for doing the job correctly and treating our customers fairly. At Dallas Plumbing Company, we want to create customers for life."

Mark Wissler | Service Manager
Company Information
Services Offered
Dallas Plumbing Company offers residential and commercial air conditioning and heating installation and repair, including thermostat installation, additions, rerouting, preventative maintenance, maintenance agreements, and air purification and filtration. In addition to air conditioning and heating services, the company also provides residential and commercial plumbing installation and repair.
Warranty
Dallas Plumbing warrants repairs for thirty days and new installations for one year.
Company History
Founded in 1903, Dallas Plumbing is the oldest plumbing company in the region.
Distinctions
The company was recognized by the Dallas Historical Society as a Cornerstone Company. Dallas Plumbing Company also employs NATE-certified technicians and is a NATE Standard Contractor.
Employee Information
Employees wear uniforms and must pass background checks.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
11055 Plano Road
Dallas, TX 75238
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
TACLA00038830C

Compiled Score:

Dallas Plumbing Company has received 4.7 out of 5 stars based on 85 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/14/2019

No review comments provided

Review by
10/14/2019

“They did a great job!”

Review by
10/14/2019

“They met my expectations.”

Review by
10/14/2019

“The technician was polite, he was great.”

Review by
10/08/2019

“They met all of my expectations.”

Review by
10/04/2019

“Dallas Plumbing Company is awesome.”

Review by
10/02/2019

“The workmanship is trustworthy. I felt like they did the job right.”

Review by
10/02/2019

“The technician that did my work.”

Review by
10/02/2019

No review comments provided

Review by
10/01/2019

“The people who came out were very professional.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“I would like to recognize the part-owners of Dallas Plumbing Company, Steve and Cindy Downs, for their exceptional service.”

Review by
09/30/2019

“John Cagle and every other technician that has ever done work at our home. Also the staff who do all the scheduling and communicating.”

Review by
09/30/2019

No review comments provided

Review by
09/24/2019

“Service Technician”

Review by
09/24/2019

“Mark Wisler, the service manager,”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/20/2019

“I did not have a very good experience. He did not know what he was doing. He had to call some one when I asked h I'm questions. He inspected our equipment in the attic and I went up to change the filter and found one drain not hooked up and fan not hooked. Someone else had to come back to fix everything.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

“The technicians were friendly.”

Review by
09/18/2019

No review comments provided

Review by
06/11/2018

“I was satisfied with their estimates.”

Review by
06/07/2018

“Everything up to now is satisfying for me.”

Review by
06/06/2018

“They thoroughly explained things to me.”

Review by
06/06/2018

“They are very good at making sure that I get the repair work that is needed. They make sure that we do not spend money unnecessarily.”

Review by
06/06/2018

“I appreciate working with Wendy, at the scheduling office. The technicians seem knowledgeable.”

Review by
06/05/2018

“Everything was good.”

Review by
06/05/2018

“I was the most satisfied with the knowledge of John and his ability to convey that.”

Review by
06/04/2018

“My technician did an excellent job at explaining the issues. He helped me to determine the right course of action. I greatly appreciated it.”

Review by
05/30/2018

“They are an older company and even though they have younger people working they have a vast knowledge of everything.”

Review by
05/29/2018

“Communication around what was being done and why.”

Review by
05/29/2018

“They fixed the toilets they don' leak now.”

Review by
05/25/2018

“We have always been happy with their service. I don't remember their names.”

Review by
05/24/2018

“They were really good. We have office jobs that can be difficult to get away. They were courteous to give us a heads up when people would be coming to be out of the office as little as possible.”

Review by
05/23/2018

“I don't remember their names but will use them again because of the service that we got from them. Everyone representing Dallas Plumbing Company has been amazing.”

Review by
05/22/2018

“They put in an air conditioner for us. They did a great job on the installation and made sure it was working good. When I was in the hospital my wife had a problem with the thermostat and they came out and fixed that and put in a new thermostat. I have”

Review by
05/18/2018

“I was told by someone else that I needed a completely new HVAC system and I got a second opinion from Paul, he came out to the house, and after investigating, he said I did not need a new system. I commend them on their honesty and I would definitely use”

Review by
06/13/2017

“They're always fabulous. They deserve an A+.”

Review by
06/13/2017

“They are professional, and they are on time. They have done air conditioning and plumbing work for me. They are good.”

Review by
06/13/2017

“They did their job. That's the most important thing, and they did it right. They did plumbing work. I'd grade it as an A+.”

Review by
06/13/2017

“They just did their job. They helped with my gas line for the fireplace. I'll say they get an A.”

Review by
06/13/2017

“I've had pretty good experiences for 40 years. They have always been prompt, do what they say they do, their prices are fair, and I think they are good. They were addressing—over the phone, on the weekend—a problem I had with my air conditioning unit, and they solved it over the phone and didn't have to come out and charge me anything for it, which I appreciated. The last thing that they did was to come in and service the air conditioning unit two months prior to that. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
06/13/2017

“They're one of the best in the country. I've been using Dallas Plumbing Company for 15 or 20 years. They're always on time. They always do a good job. That's the best I can say about them, because there's nobody better than they are. I can't remember what they did last, but any plumbing or air conditioning services I need, they do. I would highly recommend them. I've never had a complaint.”

Review by
06/13/2017

“They always do great work. We've had a long-term contract with them. They always show up ahead of schedule, and they're always very knowledgeable. They always find the right things to do, and I trust them implicitly. They will be doing plumbing work. They also did HVAC work for me. I'll give them an A+.”

Review by
06/13/2017

“I've been using them for the last ten years. They did both air conditioning and plumbing work for me. I would grade the overall experience with an A. I would highly recommend them.”

Review by
06/13/2017

“They're very thorough and very polite. They have done plumbing work for me before. I'd give them an A. They did a good job.”

Review by
06/05/2017

“They replaced the hose drip on the outside. They did quick service. I would grade the experience with an A. I would highly recommend them to friends and colleagues.”

Review by
06/05/2017

“They put in my air conditioning unit. They are friendly and they knew what they were doing. I would grade the overall experience with an A. I would highly recommend them to friends and colleagues.”

Review by
06/05/2017

“They replaced my entire air conditioning and plumbing system. I liked that they were quite competitive. They were certainly price competitive, very knowledgeable, did the job on time. I was overall very happy with the experience. I would grade the experience with an A. I would highly recommend them to friends and colleagues.”

Review by
06/01/2017

“They did my A/C maintenance. I think they just do the work and they show up, so no issue found, and my A/C is running smoothly. I'd give them an A+.”

Review by
06/01/2017

“They took out my toilet. My wife dealt with them more than I did, but I didn't hear really big issues. I guess I’d give them an A.”

Review by
06/01/2017

“This was on the A/C unit. They were very good. They're on time and thorough, and nice guys working on it. I'd give them an A+.”

Review by
06/01/2017

“I think they installed a new hot water heater. The work was done. I wasn't there. Our building staff took care of it for me. I'd grade it as an A+.”

Review by
06/01/2017

“It was very positive. They are responsive, and they always keep their appointments. I would give it an A.”

Review by
06/01/2017

“They showed up on time and the fixed the issue. I would grade the overall experience with a B. I wasn't here to see what was done. The thing that was not working is still not working, so I have to call them. I would be likely to recommend them.”

Review by
06/01/2017

“They fixed a sink. It's a touch faucet, and after they left, the hot water did not work on it, so they came back out and fixed it. The serviceman that we had was excellent. He's very, very good. I would grade the overall experience with a B+. I would be likely to recommend them.”

Review by
05/31/2017

“They have done quite a bit. They installed a new system, an additional system. They just did not replace the system, they installed a new system. They have done A/C work, they've done plumbing work, added gas lines. They do pretty good. I like that they are professional and trustworthy. I would grade the overall experience with an A. I would highly recommend them.”

Review by
05/31/2017

“It was my spring checkup on my air conditioning. I have it done every year. Just a routine check. They're on time. I particularly like the technician they send. They always send the same guy. His name is Jeff. He's very competent, they're very courteous, and they're on time when they say they're going to be here. I'd give them an A+ rating.”

Review by
05/31/2017

“It's always positive. They've done air conditioning. They fix it. They know what the problem is. They don't overcharge. They make sure what they do is done correctly. The techs that come out are trustworthy. I'd give them an A+. I always recommend them.”

Review by
05/31/2017

“We have an annual checkup each for the A/C and heat. This was for the heat. We have used them for several years, so we like to stick with someone we had before. I would grade the overall experience with an A+. I would be very likely to recommend them.”

Review by
05/31/2017

“It was a plumbing leak we had under the house. It was a fairly good size job, and they did it. We were happy with how it turned out. They get an A.”

Review by
05/31/2017

“They were looking for a leak in the house. They were just really friendly and did a good job. I'd give Dallas Plumbing Company an A+.”

Review by
06/09/2016

“They fixed my A/C. On the first visit, they didn't know what the problem was, but they came back and ended up fixing it. I'd give them an A overall.”

Review by
06/09/2016

“They really did such a good job. They got here fast, they ran into a problem, but solved the problem very quickly. They had to improvise fixing a problem with our air conditioner, which they did very well. They cleaned up when they were through, and you wouldn't even know they were here. I'd give them an A+ overall. They really were fantastic, very good, experienced, and professional in what they did; and they did it quickly.  ”

Review by
05/03/2016

“My electricity went out, and when it came back out, Dallas fixed the thermostat for my A/C. I messed with it, and got it all messed up, but they fixed it so it worked. I'd give them an A overall.”

Review by
04/26/2016

“They installed a gas line for a stove. They were friendly and professional. I'd give the experience an A.”

Review by
04/26/2016

“Dallas did an A/C system check. The price was fine. I'd give them an A-.”

Review by
04/26/2016

“They did air conditioning work. I'd give them an A.”

Review by
04/25/2016

“Dallas did some work on our air conditioning unit. They were professional, and they got the job done. I'd give them an A.”

Review by
04/25/2016

“They did work on a couple of air conditioning and furnace units. It was a little leaky at first, but they came back and took care of it. It was competitive pricing and equipment.”

Review by
04/25/2016

“Dallas Plumbing was here servicing our HVAC. They were pretty thorough and an easy company to work with. I'd give them an A+ overall.  ”

Review by
04/25/2016

“They did HVAC work. They were punctual and elaborated on the work they performed. I'd give the overall experience an A. There were a few things they could’ve done better—they were just trying to get through the job.”

Review by
04/25/2016

“They installed a gas line, and I think they overbilled me by three times as much. I got a company that was offering me something for a third of what they tried to charge. I'm still trying to hear back from them on what they're trying to do. It's still not over with. The work is functional.”

Review by
05/12/2015

“I like the person that's in charge of the heating and air conditioning department at Dallas Plumbing Company. He is the nicest person. When he comes out, he goes the extra mile to really be sure that everything is serviced correctly. He's really a nice fellow—he’s very polite, and he comes when he says he's going to come. It's a good company. They do HVAC work for me. I saw them in the Best Pick Reports, and I decided to use them. I've used them for a long time, and I would rate them an A.”

Review by
05/12/2015

“They're not completely finished yet, they're 99% there, and I've had a very excellent experience with them. I like the professionalism, I like the people, the know-how, the experience. These guys are professionals at every turn. They know what they're doing, they're extremely courteous, no games being played—if you know what I mean. No bait and switch, none of that stuff. Just straight talkers, solid, professionals—it's hard to find those kinds of people anymore. We took out an old HVAC system that was flexible, what they call flex ductwork and installed a brand new metal ductwork system in the house that I live in. It's a house I recently purchased and it was something we knew we needed to do when we bought the house. We kind of bit the bullet, because normally those sheet metal duct systems are about twice what a flexible duct system costs. It's the Cadillac, let's put it that way. They did a nice job, I have no complaints, but as I said, they're about 99% done. They've got to come back and do a few more tweaks, but I'm not too worried about them. I talked to different companies and had some really good ones here in this particular neck of the woods. I think that price was part of it, but not the whole banana. They've been around for 100 years and they're a family owned and operated business. They just seemed to understand and grasp more comprehensively what I was trying to do. I talked to several other major companies, some of whom I know and they're fantastic companies. I just felt these guys understood the breadth of what I was trying to do better, and of course if they can do it for less money, all things considered equal, I'll take the deal. I would give them an A.”

Review by
05/12/2015

“It's fine, I like it OK. I've used them before, and they get the job done. The last time they came out they did HVAC work for me. They're prompt. I'd give them a B. I would recommend them to others.”

Review by
05/04/2015

“Dallas Plumbing Company has done both HVAC and plumbing work for me in the past. I would grade their service as excellent.”

Review by
05/04/2015

“They're the best, and Chris is my favorite plumber, he is fabulous I ask for him. Customer service wise he is just a very nice young man, believe me and he's thorough and he explains stuff and y'all don't ripe me off. I believe what he is saying I know enough about it not to get in trouble. I use to call the rooter company, and I have been amazed at the things they would say. And Chris just fixed something that they told me would cost $7,000.00 and the last time Chris was here about two and half years ago, he fixed it in about 5 minutes and Roto Rooter told me it would cost about $7,000.00 my friend down the street their niece and nephew in law, he's my air conditioner man from y'all but I can't think of his name, yes Dallas Plumbing and he is my air conditioning man, and when I first had a problem two and a half years ago and he told me to call and that's when I first met Chris and y'all are wonderful and I trust you. There was a blockage in the line so the washing machine overflowed, it was a mess and the adjuster has been here, he cleared that out, anyway I said, well your here you might as well go upstairs because there is one in the sink in the bathroom upstairs and he cleared that out. I would grade them A+++.”

Review by
05/04/2015

“We had a pretty serious problem, and they were able to identify it and tell us what was needed next rather than taking out more tile to fix the issue. They did what they could do and told us what we needed next, and we appreciated it. They identified that the water that was leaking was not coming from any pipes, which meant that they had to go under the crawl space to work. I also want them to do air conditioning for us. They've always been such a positive company that I want to sign up with them for that. I found them in Best Pick Reports, and I would give them an A.”

Review by
05/04/2015

“He was friendly and highly knowledgeable, and he fixed the problem relatively quickly. He added badly needed coolant to a heat pump in the middle of winter. After his visit, I contracted with them to do a biannual checkup on my HVAC system. I went with Dallas Plumbing Company because they were certified to take care of the brand of heat pump that I had. I would grade them an A+ for their service. I'm expecting them to be back in touch with me any time to go over my heating and air conditioning system for the spring. They haven't contacted me yet, but the service that they did for me in February or March was excellent.”

Review by
04/28/2015

“I've used Dallas Plumbing for a few plumbing issues that I've had and they have done a really good job as well. We replaced two exterior hose bits and then we had some issues with the central heating and air unit. It was backing up so they unclogged the drain. I would give them an A.”

Review by
04/22/2015

“I do use Dallas plumbing but they're not as good as they used to be. So I can't really recommend them anymore. They’ve been trying to upsell me and it's kind of intense. They didn't use to do that. Well, what I like about them is that, I think it, you know, they're responsive so, you know, if you're one of their steadies and you're a good customer, they'll come out anytime with an emergency. They won't do nonemergency work but they'll try to get nonemergency work done quickly too. But like I said, you know, I'm not really an expert. And there's so many crooks now in that industry, it's truly hard, you know? So I manage them. I have to be there. I can't let my wife do it or they'll rip her off. They have two, they do HVAC and they do plumbing. They're called Dallas Plumbing but they do HVAC too. But they fixed the drain for me and they replaced an air conditioner. They did a great job on the air conditioner; it was custom built from Amanda and they did a great job on that. It was expensive but I was really happy with it. So it was worth, I think I paid them $3,100 to do that and I was really happy with it even though it was expensive. I got exactly what I was hoping. They did a drain for me. It was a tough job to do. They did it good. But I had to manage that. I had to get them to come back. I had to keep them focused on it. This year they did a faucet and they did that to my expectations. But they tried to upsell me. It was a $160 job and they tried to make it a $600 job. It was a hard job and the guy did it but only after I specifically asked him to do it a certain way, to do it that way. And then he did do it. I'd give them a C overall. I would've given that a strong B+ a couple of years ago but they've changed.”

Review by
04/02/2015

“The only complaint I've had about a company was Dallas Plumbing. And not their plumbing, their plumbing was excellent. They do also A/C and heater stuff. And I had them come out, they recharged the refrigerant and then it depleted and I wanted them to come back out again because I was looking at replacing the units and they wouldn't even call me back. I finally had a different company come out and they did a great job. I don't understand what the deal was because I've used them in the past and I've never had an issue with the plumbing. But then for the A/C and heat, it was terrible. In fact, I will use them again for the plumbing but will never call them back on the A/C. I would give them a D overall.”

Review by
08/05/2014

“Dallas Plumbing Company did what they say said they'd do. They fixed my HVAC unit, and everything has held up fine. The technicians were fine. I would probably use them again. They get an A+.”

Review by
08/05/2014

“Dallas Plumbing is one of the finest companies that has ever done work for us. We have our entire cooling system checked by them, and we’ve never had any problems. They have very competent workers—I can’t say enough about them.”

Review by
08/04/2014

“Dallas Plumbing Company checked my A/C, and they did fine. I have used them for a long time. I like the technicians they send out. I'd give them an A+.”

Review by
08/04/2014

“We've always had a positive experience with Dallas Plumbing Co. but the last time we had our A/C replaced, we found one for $1500 cheaper. It's a negative experience because they couldn't meet it and we've used them for a long time. I maybe would use them again. I'd recommend them, probably. I'd give them a B.”

Review by
07/30/2014

“I’m very happy with their work. I’ve been using them to check our air conditioning and heating system for at least six years, and they’ve always taken care of it well. The guys who come out are very nice, and they get the work done quickly. We tried using another company but went back to Dallas Plumbing, so I’m pleased. They get an A.”

Review by
07/30/2014

“They worked on our air conditioner. They're good. I like them. I've been using Dallas Plumbing Company for about 12 years, and I'd recommend them to others. I'd give them an A+.”

Review by
07/29/2014

“Dallas Plumbing Company serviced the air conditioning system. I've done business with them for 20 years. I'd give them an A.”

Review by
07/28/2014

“Dallas Plumbing Company did some work for me this year, and it was fine. We had a leak, so they had to dig under the house and fix it. They also did our air conditioning. Everything is still holding up OK. I would grade them as an A+.”

Review by
07/28/2014

“They are fine. They did some work on the air conditioning, and the customer service was all right.”

Review by
07/28/2014

“It's been a while. I think they did OK for me. Intermittently, we've used different people for HVAC services. I would probably recommend them. I can't remember off hand how their customer service was. I would grade them a B.”

Review by
07/28/2014

“They came when they were supposed to. They knew how to do the job. They did it, and they charged a decent price. They repaired some air conditioning equipment. Everything has held up just fine. The technicians were very good at what they did. It took them, about, two hours to complete the job. I chose them, because I have been using them for twenty years for all of my plumbing and air-conditioning needs. I would give them a B+.”

Review by
07/25/2014

“They did the work. As a matter fact, they didn't do it satisfactory to start with, but they corrected the problem, refunded my money, and so I would call them back. They worked on my air conditioner. The work that he did didn't hold up. It couldn't be fixed, as it turned out. So, they refunded me a good portion of what they had charged me in the first place. Then I had to end up having the unit replaced, but that wasn't their fault. It shouldn't have been worked on in the first place. I did get reimbursed for part of it. It was a good deal. I was satisfied. I chose them, because I know they have been in business for years and years and years, and I had used them before. I would rate them as an A+.”

Review by
07/25/2014

“I am not satisfied with the work that they did for me. They didn't fix my problem and ended up. And I paid for them to come out, and they didn't fix my problem. When I had them come out again to actually fix the problem, they charged me for coming out again. My experience with them is that the dollar might be more important than the customer satisfaction. I did call the manager and let them know what happened. I talked with their management before. I don't think, this time, I really had an in depth conversation with them. On sub par work that they have done, I remember. I don't know all the details. I remember having to talk with the management, unfortunately. They did do a heck of a job installing my A/C unit, but I will have to say that it is disappointing, as a consumer, I am left feeling that their quest to make a dollar is at the expense of my customer satisfaction. If I can find somebody else, I will. As far as the quality of the work, when they actually do work, I have never had a issue with that. That can be a good comment for them, however; this last time, they didn't fix the problem. Eventually, I guess, they did, but they charged me for a trip out I shouldn't have been charged for, because they didn't fix it originally. And they are expensive. I did, at one time, have to go with another plumber that I do have. The putting in the A/C system was first rate, but I really question hiring them again to service to unit. Let's give them a C.”

Review by
07/24/2014

“I've been quite pleased with their service. I bought an air conditioning unit from them last fall, and I used them to work on my old air conditioner before I bought the new one. I've used them for plumbing, too. They seem to respond when you call in. One time, my air conditioning went out, and they couldn't get to it, so I said, ‘Well, you can you at least come put Freon in?’ The receptionist said no, but then I asked to speak to the supervisor, and I got the head of the air conditioning department. He said he would have somebody out. It seemed like within an hour they were here, and they put Freon in so I wouldn't have to sit here in the heat until they could get to me. I’d give Dallas Plumbing Company an A.”

Review by
07/24/2014

“They did air conditioning work for me. I had my air valves looked at, and they put the Freon in, too. It seems to be working pretty well. I have been using their service since 1993 or 1995. They installed the air conditioning for me originally. Dallas Plumbing Company gets an A+.”

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