“I thought the technician was very, very good without a doubt.”

“I was most satisfied with their ability to diagnose the problem, recommend a solution, communicate effectively, and make the repairs autonomously and professionally. They went above what I expected.”

“I am satisfied with them because I thought they did quality work, they did it quickly, and on time as promised.”

“I am satisfied with them because they are reliable.”

“I would like to recognize Nathan for his exceptional service. I think that was his name. He was the guy that came out. He was very professional and respectful. I liked him like he was my son. He was right on the job and he disclosed the prices and there were no hidden agendas. I appreciate him. They have a great employee because he went beyond the duty because he was a nice guy. I would recommend them and use them again.”

“I was satisfied with the overall experience.”

“I would like to recognize the installation techs for their exceptional service. They were polite, courteous, and communicated well.”

“I would like to recognize my lead installer for his exceptional service. He was very professional.”

“I was most satisfied with their attentiveness.”

“I would like to recognize Cindy for her exceptional service. She was great to work with.”

“I was having a couple of issues after they were done. They came out almost everyday until it was fixed.”

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“I would like to recognize Rick for his exceptional service. He was awesome about explaining what I needed. The technician that came out was really great also.”

“They met all of my expectations.”

“Sales and follow-up were very good; installation team was excellent.”

“I used them for a quick repair to my unit and there was a pretty big charge and they tried to get me to buy monthly services from their company.”

“They met my expectations in just checking all of my units and giving me a fair analysis.”

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“Richard has been servicing our A/C and Heat since we've moved into our house in 2005. He is exceptional!!!”

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“I have used Crawford Services for years. I appreciate that they will send the staffers I request and/or have experience with my unit. Mikel and Richard are excellent service providers. Their scheduling staff try to be so accommodating for my schedule.”

“Crawford installed my heat & air conditioner a couple of years ago and did a fantastic job. Have had no problems. Had regular service recently and was great!”

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“Always do a great job!”

“I have purchased two HVAC systems from Crawford Services. I believe they are fair and the quality of their work is high.”

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“The Client Service Man, Richard, is the best service provider I have ever had in over 30 years of working with service providers! He goes out of his way and gives 1000% to ensure every concern is addressed!”

“Crawford Services provided excellent representation of their products and ability to provide service after the purchase. I highly recommend Crawford for anyone wanting honest, professional and reliable service, in my case HVAC.”

“I have used a number of different HVAC companies over the years. Found Crawford and they have been amazing. Ethical, practical, easy to work with and they always do what they say they are going to do. I couldn't ask for more.”

“Crawford has serviced my HVAC system since they installed it in 2007. Their service is excellent and Jason is the best!”

“We have used them for over 25 years through several iterations of ownership and have seen several of the same very qualified, diligent technicians.”

“They are good at regular maintenance. Cost of annual maintenance contract is reasonable. They are not competitive on repairs and replacements.”

“Most of the employees that have come to my home are the same employed by another company. They are very knowledgeable and friendly. Crawford Services has first-class employees.”

“Michael Williams has serviced my A/C unit for several years. Always does an excellent job, extremely punctual and provides clear and understandable explanation of the work he is doing or recommending.”

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“Great service. Great products.”

“Great as expected.”

“I was having problems with the HVAC remote control. The tech, who I really like, had to call in about the remote. After a very lengthy phone conversation, it was finally determined that the device would have to be replaced. I was OK with that but I was not prepared for the cost. The service call was $90 and the cost of the device was well over $300. As little as that is used, I was floored at the cost. I bought top of the line equipment and expected more life out of the components. Additionally, I really didn't feel that they were very familiar with these devices and I wonder if they are different now, improved.”

“Richard has been taking care of our air conditioners and heater for 15-17 years. He knows our units inside and out. Does a terrific job.”

“Always awesome!”

“Good, knowledgeable techs.”

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“The technicians that come to the home are very courteous, professional and proficient. The office staff has been nice. The only negative I have would be that I pay for the biannual checks and for the past 3 times I have had to call to make an appt. I feel that it should be their responsibility to make a call to me for this.”

“Crawford Services has provided top notch equipment, expertise and customer service time and time again for me. Highly recommended and will continue to use them for all my needs.”

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“Great company, very professional in every aspect.”

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“Excellent work and installation. Very professional.”

“Best HVAC company I've ever had the pleasure of working with.”

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“Overall satisfied.”

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“Outstanding product knowledge and customer service. I would highly recommend Crawford to install and service your HVAC system. ”

“Short version - they do a good job on the blocking and tackling of HVAC installation but have a lot of room to grow on the sales and service side of the business and are clearly working through some growing pains as they try to scale to serve a larger market and manage costs of growing. I engaged Crawford Services through a home services program in conjunction with a discount offer and was otherwise unfamiliar with the company. The pricing and incentive offer via the program was very competitive and the company was well equipped to present the special offer pricing and install the package as presented under the program. Although well intentioned and represented by generally personable staff, the company was a bit difficult to work with. My initial sales visit was missed due to a double booking and the sales person whom I ultimately dealt with was unfortunately very new and narrowly equipped to independently conduct a sales consultation requiring a second visit to ensure proper handling. He was able to walk me through the offer but failed entirely to educate me on the equipment either in my home or to be installed, which caused me to do a lot more research myself than should have been required. The installation occurred over two days and looks to have been done well enough although the install crew was an entirely different set of folks and was only checked-on by the lead technician was absent during the full course of installation - clearly a focus on lower cost labor. This is not a group who will leave your installation site cleaner than it was before, which I find to be a major differentiator or home services companies. They've come back a few times to adjust airflow and have been very accessible and accommodating of scheduling but have also required multiple visits due to silly issues such as not having the right equipment for the exact job they came to perform. But as people go, they are well intentioned and kind and these are human mistakes that don't have any real impact not he quality of the work they are able to perform. And they do honor the commitment to make things right even compensating a minor cost for some touch-up work I had to have done to repair some drywall where they had installed new returns. Last item to note is that the company doesn't really do much in the way to marketing and leave behinds causing for a bit of ambiguity in 'what's next' and 'what did I get'. My purchase came with some follow-on turning and annual maintenance but I have nothing to show for it and am not altogether certain what it entails as the sales rep fundamentally didn't even review this but it was covered by the lead tech down the line. And I've not heard anything from 'the office' since the installation but I did get emails from Lenox to confirm registration of my products.”

“Everyone was awesome! Sales, installation and back office service was professional, friendly and very competent. I am very, very pleased! Thank you.”

“Very pleased.”

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“We have used them for years and they have always served our needs quite well.”

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“Knowledgeable technicians that completed the job correctly the first time, which is more than I can say for the company my neighbor used to install new HVAC systems. They show up on time and do a great job.”

“Only 2 weeks after they had serviced my A/C system, I had a clogged drain. Although they were supposed to have blown out all the drains as part of the service, I know now that they did not. I called another company to use after that. Also, their annual contract prices went up tremendously.”

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“Always punctual, knowledgeable, courteous.”

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“Kerry Hutchison and the team of workers that installed my heat pump were all very polite and did a wonderful job. I would recommend them. I was very impressed with all of them.”

“We bought home with two geo-thermal units-first experience. Crawford Services has assisted us with inspections, a replacement and regular servicing. They are professionals and appear to be well-managed. I would recommend them based on our experience.”

“Terrific installation of my new heating and air conditioning! Our salesman Blake explained how everything would work and then he was there to make sure it happened the way he said it would. They were on time, pleasant and did a beautiful job!”

“Very positive experience. Mostly from the sales team that was attentive for pre-sale. Post sale needs some work. I did not get follow up to insure things were working OK. That made me feel that we got sale now we can move on and not worried about customer any longer.”

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