Crawford Services, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Crawford Services, Inc. has received 4.9 out of 5 stars based on 236 customer surveys.
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7th year as a Best Pick Call
"Crawford Services is large enough to handle any of your indoor comfort needs, but small enough to know you personally. We will treat your home like our own. Our goal is to deliver exceptional comfort solutions to our clients."

Brad Crawford | Owner
Company Information
Services Offered
Crawford offers repairs, installations, maintenance, service, and tune-ups for furnaces, mini-splits, boilers, humidifiers, dehumidifiers, Wi-Fi thermostats, heat pumps, air conditioners, and HVAC systems. Crawford provides installation and repair for geothermal, VRF, and chiller HVAC systems.
Warranty
Crawford offers a one-year repair warranty with an energy savings agreement and parts and labor warranties ranging from five to twelve years.
Company History
Crawford was founded in 2008.
Employee Information
Installers and technicians are directly employed; wear uniforms and ID badges; undergo background checks, drug testing, and 40 hours of company-sponsored annual training; and work on all major brands of equipment.
Additional Information
Crawford provides 24/7 live customer service and up-front, guaranteed pricing information with a 100 percent satisfaction guarantee.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
1450 Avenue T
Grand Prairie, TX 75050
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLA00028130C

Compiled Score:

Crawford Services, Inc. has received 4.9 out of 5 stars based on 236 customer surveys.
5
213
4
20
3
2
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/12/2017

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09/11/2017

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09/09/2017

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09/09/2017

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Review by
09/09/2017

“I have used Crawford Services for years. I appreciate that they will send the staffers I request and/or have experience with my unit. Mikel and Richard are excellent service providers. Their scheduling staff try to be so accommodating for my schedule.”

Review by
09/09/2017

“Crawford installed my heat & air conditioner a couple of years ago and did a fantastic job. Have had no problems. Had regular service recently and was great!”

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09/08/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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09/05/2017

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Review by
09/05/2017

“Always do a great job!”

Review by
09/05/2017

“I have purchased two HVAC systems from Crawford Services. I believe they are fair and the quality of their work is high.”

Review by
09/04/2017

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09/04/2017

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Review by
09/02/2017

“The Client Service Man, Richard, is the best service provider I have ever had in over 30 years of working with service providers! He goes out of his way and gives 1000% to ensure every concern is addressed!”

Review by
09/01/2017

“Crawford Services provided excellent representation of their products and ability to provide service after the purchase. I highly recommend Crawford for anyone wanting honest, professional and reliable service, in my case HVAC.”

Review by
09/01/2017

“I have used a number of different HVAC companies over the years. Found Crawford and they have been amazing. Ethical, practical, easy to work with and they always do what they say they are going to do. I couldn't ask for more.”

Review by
09/01/2017

“Crawford has serviced my HVAC system since they installed it in 2007. Their service is excellent and Jason is the best!”

Review by
09/01/2017

“We have used them for over 25 years through several iterations of ownership and have seen several of the same very qualified, diligent technicians.”

Review by
09/01/2017

“They are good at regular maintenance. Cost of annual maintenance contract is reasonable. They are not competitive on repairs and replacements.”

Review by
09/01/2017

“Michael Williams has serviced my A/C unit for several years. Always does an excellent job, extremely punctual and provides clear and understandable explanation of the work he is doing or recommending.”

Review by
09/01/2017

“Most of the employees that have come to my home are the same employed by another company. They are very knowledgeable and friendly. Crawford Services has first-class employees.”

Review by
09/01/2017

“I was having problems with the HVAC remote control. The tech, who I really like, had to call in about the remote. After a very lengthy phone conversation, it was finally determined that the device would have to be replaced. I was OK with that but I was not prepared for the cost. The service call was $90 and the cost of the device was well over $300. As little as that is used, I was floored at the cost. I bought top of the line equipment and expected more life out of the components. Additionally, I really didn't feel that they were very familiar with these devices and I wonder if they are different now, improved.”

Review by
09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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09/01/2017

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Review by
09/01/2017

“Great service. Great products.”

Review by
09/01/2017

“Great as expected.”

Review by
08/31/2017

“Always awesome!”

Review by
08/31/2017

“Good, knowledgeable techs.”

Review by
08/31/2017

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08/31/2017

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08/31/2017

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Review by
08/31/2017

“Richard has been taking care of our air conditioners and heater for 15-17 years. He knows our units inside and out. Does a terrific job.”

Review by
09/16/2016

“The technicians that come to the home are very courteous, professional and proficient. The office staff has been nice. The only negative I have would be that I pay for the biannual checks and for the past 3 times I have had to call to make an appt. I feel that it should be their responsibility to make a call to me for this.”

Review by
09/15/2016

“Crawford Services has provided top notch equipment, expertise and customer service time and time again for me. Highly recommended and will continue to use them for all my needs.”

Review by
09/15/2016

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09/15/2016

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09/15/2016

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09/15/2016

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09/15/2016

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Review by
09/15/2016

“Great company, very professional in every aspect.”

Review by
09/15/2016

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Review by
09/14/2016

“Excellent work and installation. Very professional.”

Review by
09/12/2016

“Best HVAC company I've ever had the pleasure of working with.”

Review by
09/12/2016

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09/12/2016

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Review by
09/12/2016

“Overall satisfied.”

Review by
09/12/2016

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Review by
09/12/2016

“Outstanding product knowledge and customer service. I would highly recommend Crawford to install and service your HVAC system. ”

Review by
09/11/2016

“Short version - they do a good job on the blocking and tackling of HVAC installation but have a lot of room to grow on the sales and service side of the business and are clearly working through some growing pains as they try to scale to serve a larger market and manage costs of growing. I engaged Crawford Services through a home services program in conjunction with a discount offer and was otherwise unfamiliar with the company. The pricing and incentive offer via the program was very competitive and the company was well equipped to present the special offer pricing and install the package as presented under the program. Although well intentioned and represented by generally personable staff, the company was a bit difficult to work with. My initial sales visit was missed due to a double booking and the sales person whom I ultimately dealt with was unfortunately very new and narrowly equipped to independently conduct a sales consultation requiring a second visit to ensure proper handling. He was able to walk me through the offer but failed entirely to educate me on the equipment either in my home or to be installed, which caused me to do a lot more research myself than should have been required. The installation occurred over two days and looks to have been done well enough although the install crew was an entirely different set of folks and was only checked-on by the lead technician was absent during the full course of installation - clearly a focus on lower cost labor. This is not a group who will leave your installation site cleaner than it was before, which I find to be a major differentiator or home services companies. They've come back a few times to adjust airflow and have been very accessible and accommodating of scheduling but have also required multiple visits due to silly issues such as not having the right equipment for the exact job they came to perform. But as people go, they are well intentioned and kind and these are human mistakes that don't have any real impact not he quality of the work they are able to perform. And they do honor the commitment to make things right even compensating a minor cost for some touch-up work I had to have done to repair some drywall where they had installed new returns. Last item to note is that the company doesn't really do much in the way to marketing and leave behinds causing for a bit of ambiguity in 'what's next' and 'what did I get'. My purchase came with some follow-on turning and annual maintenance but I have nothing to show for it and am not altogether certain what it entails as the sales rep fundamentally didn't even review this but it was covered by the lead tech down the line. And I've not heard anything from 'the office' since the installation but I did get emails from Lenox to confirm registration of my products.”

Review by
09/10/2016

“Everyone was awesome! Sales, installation and back office service was professional, friendly and very competent. I am very, very pleased! Thank you.”

Review by
09/10/2016

“Very pleased.”

Review by
09/09/2016

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09/09/2016

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09/09/2016

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Review by
09/09/2016

“We have used them for years and they have always served our needs quite well.”

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09/09/2016

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Review by
09/09/2016

“Knowledgeable technicians that completed the job correctly the first time, which is more than I can say for the company my neighbor used to install new HVAC systems. They show up on time and do a great job.”

Review by
09/09/2016

“Only 2 weeks after they had serviced my A/C system, I had a clogged drain. Although they were supposed to have blown out all the drains as part of the service, I know now that they did not. I called another company to use after that. Also, their annual contract prices went up tremendously.”

Review by
09/08/2016

No review comments provided

Review by
09/07/2016

“Always punctual, knowledgeable, courteous.”

Review by
09/07/2016

No review comments provided

Review by
09/07/2016

“Kerry Hutchison and the team of workers that installed my heat pump were all very polite and did a wonderful job. I would recommend them. I was very impressed with all of them.”

Review by
09/06/2016

“We bought home with two geo-thermal units-first experience. Crawford Services has assisted us with inspections, a replacement and regular servicing. They are professionals and appear to be well-managed. I would recommend them based on our experience.”

Review by
09/06/2016

“Terrific installation of my new heating and air conditioning! Our salesman Blake explained how everything would work and then he was there to make sure it happened the way he said it would. They were on time, pleasant and did a beautiful job!”

Review by
09/06/2016

“Very positive experience. Mostly from the sales team that was attentive for pre-sale. Post sale needs some work. I did not get follow up to insure things were working OK. That made me feel that we got sale now we can move on and not worried about customer any longer.”

Review by
09/06/2016

“I've been using Air Rite and Crawford for over 1 years. They always have to come back for some sort of repair EVERY year. This is on top of my current maintenance plan. No repair that they do lasts long enough. It's one of my biggest money drains. I have a unit that I bought from them about 6 years ago. We're constantly having to do some sort of maintenance or repairs. Crawford feels like a scam. I've never had to pay for so much maintenance and zero value.”

Review by
09/06/2016

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09/06/2016

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09/06/2016

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Review by
09/06/2016

“Good people doing good work at fair prices”

Review by
09/06/2016

“We have had great service from Crawford.”

Review by
09/06/2016

“I have used Crawford Services for years. They have always done a good job.”

Review by
09/06/2016

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Review by
09/06/2016

“Jason is terrific.”

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09/06/2016

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Review by
09/03/2016

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Review by
09/03/2016

“I have been a customer of this company for years now. It has always provided the most professional and the best of top quality service.  ”

Review by
09/02/2016

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09/02/2016

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09/02/2016

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Review by
09/02/2016

“Very pleasant experience.”

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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09/02/2016

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