Crawford Services, Inc.
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 237 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
7th year as a Best Pick Call
"Crawford Services is large enough to handle any of your indoor comfort needs, but small enough to know you personally. We will treat your home like our own. Our goal is to deliver exceptional comfort solutions to our clients."

Brad Crawford | Owner
Company Information
Services Offered
Crawford offers repairs, installations, maintenance, service, and tune-ups for furnaces, mini-splits, boilers, humidifiers, dehumidifiers, Wi-Fi thermostats, heat pumps, air conditioners, and HVAC systems. Crawford provides installation and repair for geothermal, VRF, and chiller HVAC systems.
Warranty
Crawford offers a one-year repair warranty with an energy savings agreement and parts and labor warranties ranging from five to twelve years.
Company History
Crawford was founded in 2008.
Employee Information
Installers and technicians are directly employed; wear uniforms and ID badges; undergo background checks, drug testing, and 40 hours of company-sponsored annual training; and work on all major brands of equipment.
Additional Information
Crawford provides 24/7 live customer service and up-front, guaranteed pricing information with a 100 percent satisfaction guarantee.
Licenses
TACLA00028130C
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Crawford has serviced my HVAC system since they installed it in 2007. Their service is excellent and Jason is the best!”

“Crawford installed my heat & air conditioner a couple of years ago and did a fantastic job. Have had no problems. Had regular service recently and was great!”

“Crawford Services provided excellent representation of their products and ability to provide service after the purchase. I highly recommend Crawford for anyone wanting honest, professional and reliable service, in my case HVAC.”

“Michael Williams has serviced my A/C unit for several years. Always does an excellent job, extremely punctual and provides clear and understandable explanation of the work he is doing or recommending.”

“Always awesome!”

“Always do a great job!”

“Great as expected.”

“Great service. Great products.”

“I have used Crawford Services for years. I appreciate that they will send the staffers I request and/or have experience with my unit. Mikel and Richard are excellent service providers. Their scheduling staff try to be so accommodating for my schedule.”

“Most of the employees that have come to my home are the same employed by another company. They are very knowledgeable and friendly. Crawford Services has first-class employees.”

“Richard has been taking care of our air conditioners and heater for 15-17 years. He knows our units inside and out. Does a terrific job.”

“The Client Service Man, Richard, is the best service provider I have ever had in over 30 years of working with service providers! He goes out of his way and gives 1000% to ensure every concern is addressed!”

“Good, knowledgeable techs.”

“We have used them for over 25 years through several iterations of ownership and have seen several of the same very qualified, diligent technicians.”

“I have used a number of different HVAC companies over the years. Found Crawford and they have been amazing. Ethical, practical, easy to work with and they always do what they say they are going to do. I couldn't ask for more.”

“Crawford Services always delivers on its promise of great service, punctuality, and reliability. Their staff is universally expert in their trade and go above and beyond to take care of your property and be polite and respectful. They are the best.”

“Crawford did great work, educated us on what to expect, how to make an educated decision, and what our options were. By comparison to other contractors that I met with, Crawford was by far the most professional. Highly recommend—A+.”

“Outstanding product knowledge and customer service. I would highly recommend Crawford to install your HVAC system.”

“I have been a customer of this company for years now. It has always provided the best of top-quality service—A+.”

“These guys are great to work with—excellent service.”

“Crawford has awesome techs. The same one has come out every time. Knows my house and the HVAC system. Extremely polite and very punctual.”

“Very responsive to my service requests. The technicians who perform the service are always friendly and professional. I've noticed, however, that sometimes the information I get from customer service is in contradiction to what the service techs tell me. I tend to put more faith in the techs since they are in the field and doing the actual work on the equipment.”

“Just a terrific and professional company.”

“Overall satisfied.”

“Best HVAC company I've ever had the pleasure of working with.”

“Very professional and thorough. I feel like they went beyond what I was expecting.”

“Outstanding work. Professional staff. They left a spotless job site.”

“Very knowledgeable staff. They do a great job.”

“Very pleasant experience.”

“Blake Langford did a great job. Their entire team was great.”

“We have had great service from Crawford.”

“I have used Crawford Services for years. They have always done a good job.”

“Jason is terrific.”

“We bought home with two geo-thermal units-first experience. Crawford Services has assisted us with inspections, a replacement and regular servicing. They are professionals and appear to be well-managed. I would recommend them based on our experience.”

“Terrific installation of my new heating and air conditioning. Blake, our salesman, explained how everything would work and was there to make sure it happened the way he said it would. They were on time, pleasant, and did a beautiful job.”

“They're always punctual, knowledgeable, and courteous.”

“Kerry Hutchison and the team of workers that installed my heat pump were all very polite and did a wonderful job. I would recommend them. I was very impressed with all of them.”

“We have used them for years, and they have always served our needs quite well.”

“They're knowledgeable technicians who completed the job correctly the first time, which is more than I can say for the company my neighbor used to install new HVAC systems. They show up on time and do a great job.”

“Everyone was awesome. Sales, installation and back office service was professional, friendly and very competent. I am very, very pleased.”

“Very pleased.”

“Excellent work and installation. Very professional.”

“Great company—very professional in every aspect.”

“Crawford Services has provided top-notch equipment, expertise and customer service time and time again for me. Highly recommended and will continue to use them for all my needs.”

“They put in a new air conditioning unit and also a heating unit. They were very on time and got to me immediately when I needed them—when it was hot, and I didn't have air conditioning. They provided a window unit until they got the other unit going, and they were just very helpful. They were very good and very responsible, and that's why I went with them. I'd rate them as an A+—the best.”

“I had some work done. It was a routine checkup as part of a service contract. They installed the unit. I've been with them for a long time. Everything's fine, and everything's worked out well. They're excellent. I'd give them an A+.”

“They're very professional, and they do a good job. The city inspector came over, and his comment to me was that this was probably the best insulation job he'd ever seen. I had a heating and air conditioning system and duct work removed and all new duct work and a heating and air conditioning system installed. They did what they said they were going to do, so everything was good. I got quotes from him and other guys, and I thought they were a better option for me. I'd say they did an A+ job.”

“I had a very positive experience with Crawford Services. They're a wonderful company, and I've had great experiences with them. I've been with them for 20 years. They're an A+ company.”

“I had been dealing with them for a long time—since before they were Crawford Services. My service person continues to be the same one that I am accustomed to using twice a year, so for me, the only thing that changed was the name. The level of service remains the same. Other than the general maintenance, they put a furnace in for me. They were very efficient and very knowledgeable, and they were in and out in a pretty good amount of time. Since I never give the highest grade, I'd probably give them an A.”

“Crawford Services is a very good company, and everybody on the team did a good job. They did a new air conditioning unit. Everybody was good, and I even told their president to tell them that.They impressed us from the sales to the installation. They were excellent.”

“They were efficient, good, and clean. They knew what they were doing, and they were very professional. I got a new air conditioner. They just went out of their way to make sure everything was working efficiently. It was a recommendation, and we learned good things about them. I would say they earned an A+ grade.”

“They came on time, they did their work, and they were very polite. Everything was very satisfactory. I had a lot of different work done. They were very careful. They were blowing out the vents, and it was very clean. I would use them every time. They're definitely an A.”

“They were efficient and on time, they gave me several options for what I needed to do, and they performed the work very well. I had both the inside and the outside A/C units replaced. They were friendly, and I enjoyed them being here. I have worked with them for years, so I had a relationship with them.”

“Crawford Services was very easy to work with. I got a new air conditioner. They were polite, on time, and very good. I liked them better because they seemed more honest.”

“They are knowledgeable, their service people are careful not to make a mess, and they seem to know what they're doing. I'm confident that they're taking good care of it. They replaced the heating and air conditioning system. I've been using them for some time, and I'd rate them as an A.”

“I've been using them for so long. They're reliable and also punctual. We had a new system installed, and they were very professional about how they did it. I'd give them an A.”

“They took care of the problem, and they were efficient and did what they said they were going to do. I bought a completely new A/C unit. I had a salesperson that I hadn't worked with before that stayed on top of it and made sure the guys came and did their work. They did really good. We had worked with the previous owners who owned the company before Crawford Services bought it. I would give them an A.”

“They're a good service. They've done a lot of things for us over the years, and they're nice people.”

“They show up on time and do what they're supposed to. They installed an air conditioner, and they were very good.”

“Working with Crawford Services was positive because my system is running nicely and much quieter. I had used them before, but I think they changed names. I'd say they're an A.”

“They did what we told them to do. We replaced a heat pump and an air conditioner. They were polite and friendly. They get an A in my book.”

“Crawford Services was good. They did everything they said they would, they knew what to do, and they were good on timing and good at responding. We had a unit go out, so they installed a new unit and redid a lot of electrical and duct work in our house. They were just great, especially Karen. Our builder recommended them.”

“They did fine. We were satisfied with their service, and they came when they said they would and so forth. I guess they get an A-. They just fixed the air conditioner.”

“They're right around the corner, so they usually get here pretty quick. They seem to be pretty professional. We had a new air conditioning unit installed. We had a little bit of an issue with it, and when I called them, they came over right away and fixed it. We've been using them for 20 years. We'd give them an A-.”

“They were professional, and they did the job quickly. The job was checking out the A/C units and changing the filter. The gentleman that came out was very nice. I chose them because they've been doing our service for a long time.”

“They seemed to know what they're doing, and they gave us information about our system. They got in and took care of business, so we're happy. They just did service on the A/C unit—changed the filter and that kind of thing. They were very efficient, they showed up when they were supposed to, and they did their job.”

“Crawford Services is fantastic. The owner personally checks everything out, and their lead person is wonderful. We are really picky about who we use, and they're really amazing. We really like them a lot. Everything is first-class—it's perfect. We've had three big A/C units replaced, and they just put in a wine cellar cooler. You don't come across companies like Crawford Services really often. We'd rate them as A+.”

“Crawford Services is an awesome company. All the people we've met have been terrific. The owner has been our point guy, and we couldn't have asked for anyone better. I just had a new system put in, and they always do such a great job. They're great, great people, and I trust them; they're very thorough and knowledgeable about what they are doing.”

“They were really fabulous, and everything was great—A+.”

“They put in a whole new heating and air conditioning system for us, and I haven't had any issues. Their customer service is outstanding. They were on time, they did an excellent technical job, and they were straightforward and honest. I'd recommend them—they're A+.”

“Crawford was knowledgeable about the issues, and they fixed them. I would give them an A because they're excellent.”

“They installed new heating and air units. They were responsive, and they did a good job. Their customer service was excellent. I didn't have any problems. I would recommend them, and I'd give them an A.”

“We loved Crawford Services. They were great. They did a good job, and they were thorough. I would rate them as an A.”

“They redesigned and installed the HVAC system in our home. I liked their communication, and they did a nice job of organizing things. They had it done on time, and I couldn't have asked for much more than that. They did a great job. I would recommend them—I already have, actually. They deserve an A+.”

“I think Crawford Services is great. They're usually very quick to come out, they're very efficient and very polite, and they clean up after themselves—it's just a good work experience. I have been using them for about three years. I heard of them from the builder who built our house. I would give them an A.”

“They fixed my air—it was just maintenance. The customer service was fine, and they were good. They came when they say they would, and they fixed it. I would recommend them and give them an A.”

“They did our heating and air conditioning systems, and they were very, very good. They were very punctual and very up front, they explained everything, and they followed up with details. They came back and checked everything, but they did everything right the first time. The code inspector said that if all companies were like Crawford, he wouldn't have a job. I already have recommended them. They're a grade-A company.”

“They did a health check about a month or two ago on my air conditioning and heater. I feel like they're honest, and they don't try to sell me anything I don't need. I'm also very happy with their customer service. I would recommend them, and I'd give them an A.”

“Crawford did heating and air, and I didn't have any issues. The customer service was great, and I liked their work and their professionalism. I would give them an A, and I'd recommend them.”

“They've worked for me for about eight years; they service my heating and air conditioning system. They're on time, and their customer service is great. I would recommend the company. I would say they deserve an A.”

“Crawford Services is great. I would give them an A- grade.”

“They did a huge, major job at my house. We replaced five systems entirely and did a major overhaul to the preexisting ductwork. It took a month or more, and they were neat, clean, and on time. They did a good job. There were a few follow-up issues, which I expected, and they were very good when we called them—they came out right away and addressed the issues. I would recommend them. I think they get an A.”

“Crawford Services is fabulous. We switched to them about two years ago, and we couldn't be happier. They recently changed the filters and checked everything. They're prompt, their people are professional, and they're always on top of things. I'd absolutely recommend them. They're an A+ company.”

“I've dealt with a lot of air conditioning companies, and Crawford doesn't let me down. They've installed new systems for me and done troubleshooting on condensation issues. I'm on their prescribed maintenance program, so they've done quite a bit. I like their service and professionalism. I'd give them an A++.”

“We had Crawford put in a brand-new heating and air conditioning unit. Our salesman was great, and the two guys that did the installation were wonderful as well. We would most definitely use them again, and we've recommended them to others—A+.”

“Crawford Services is an amazing company. We've actually been with them from the very beginning, and I wouldn't go anywhere else. They send me the same guy every single time they do the A/C checkups for fall and spring. He knows the system. I don't have to run around the house answering a bunch of questions. When we did our renovations, they designed all the ductwork, so they know everything about it. If there's a problem after hours, like an ice storm puts the A/C out or something, the guys are so sweet, and I'm at the top of the list because I'm a good customer for them. I just can't say enough about them. It's just wonderful. I would give them an A.”

“I've used them for heating, air, and plumbing. Their quality of work is excellent. They don't have me on a regular maintenance plan yet, but they will. They're getting ready to put in two new air units. The workers are very good and careful of the property. I would give them an A+.”

“Crawford Services is professional, and I can request the same guy to keep coming back. He is not trying to sell me anything. They check my system twice a year, winter and summer, for maintenance, and I can call them for emergencies or things like that. The technician is fabulous. Customer service was very good. I would give them an A+ grade.”

“Crawford is excellent. They replaced some big HVAC things that had to be done. I would refer a friend to them. Their technician was accommodating. Everything is just great. He's been back a lot of times. I would give them an A+.”

“I liked the professionalism in our home and cleanliness, and they get the job done right. The quality of work is excellent, and the technicians are very good. They get an A+.”

“They replaced an entire A/C system for the house. The workers were professional, courteous, and clean. The quality of work was excellent. They are the only ones that I've worked with down here that I would trust to come into my home. I would give Crawford Services an A+ grade.”

“They do great work. I've been using them a couple of years. They're very attentive to detail. They fixed every problem that I've had. I'd highly recommend them. They checked my systems for winter, and I'd give them an A+.”

“They seemed to be very responsive, and they try very hard. We bought a full-house generator from them. We've had some difficulties with it, but they rolled their sleeves up, worked with the manufacturer, and got all of our problems resolved. The problems were made by the manufacturer, not by Crawford, but they stayed with it until they got it resolved, and for that, I'm appreciative. They show up on time, they're very respectful, they clean up when they leave, and they keep us informed as to what's happening. When they order a part, they keep us informed as to when it's coming in, and they call us to schedule a time to come and install it. I would say all the way around they are really good. They're somebody I would recommend to other people. I would give them an A.”

“I thought the work they did for me was great. They had good workmanship and good people. I think their level of craftsmanship was higher than the rest. If I ever needed these services in the future, I would use Crawford again. I'd rate them an A.”

“My heat wouldn't come on, and it was extremely cold. The gentleman had been out that day because something wasn't working, and he offered to leave his home, which was an hour drive, to come over and fix the issue. They took care of it. Everything has held up—so far, so good. I had used them back in the summer to come out and just do a maintenance call—clean the compressors and that kind of thing. I have a service contract with them. I have signed up for them to come out twice a year and do the general tune-up. The first worker I was extremely pleased with, but the owner is the one that called me that evening, and I found that very good. I would give them an A.”

“Crawford Services did some HVAC work for me in the past. It was excellent. I've got two houses, and I let them do both because the work is real good. I've tried several other companies, and when you try somebody and you're not happy, you go look for somebody else. They're on time, they do good work, and I don't have problems afterward. I would give them an A.”

“They come every three months and change my filter for me. I had water in my hallway, and they put in a new pipe and stopped it, changed my filter, and did some work outside. Also, a fellow came and changed out a new electrical part that was outside that had broken and did a real good job. I would give them an A+.”

“I used Crawford Services. My air conditioning wasn't working during the middle of the summer. The quality of their work was fine. I give them an A+.”

“Crawford Services was punctual, respectful, and clean, and they got the job done. They answered any layman questions that we had. They installed a heater upstairs, and they worked on our other house, helping with heating and air. I would give them an A+ grade.”

“Overall, everything was great—A+.”