Baker Brothers Plumbing, Air & Electrical
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.6 out of 5 stars based on 141 customer surveys conducted through Our Research Partners.
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5
3rd year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing, Air & Electrical offers residential heating and cooling installation, repair, replacement, and maintenance services. The company installs ductless mini-split systems, cleans ducts, offers indoor air quality solutions, and services all major heating and cooling brands.
Warranty
Baker Brothers offers a lifetime parts-and-labor warranty on select systems and a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1945 by Robert Tiner. Jim, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2615 Big Town Boulevard
Mesquite, TX 75150
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
TACLB00052136E

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.6 out of 5 stars based on 141 customer surveys conducted through Our Research Partners.
5
118
4
7
3
7
2
4
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/28/2021

No review comments provided

Review by
07/26/2021

“It was a smooth process and the guys were very professional. I was very pleased with them!”

Review by
07/26/2021

“When we called, we needed someone to come out. They were really responsive, and got here when they could. It was an emergency situation. I would absolutely recommend them.”

Review by
07/26/2021

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07/26/2021

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Review by
07/24/2021

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Review by
07/24/2021

“Their service is typically top notch, but you will get an occasional plumber that might not be (very, very occasionally).”

Review by
07/24/2021

“They were very nice and professional.”

Review by
07/24/2021

“They were prompt and professional. They did what they said they were going to do, and they did it in the time they said they would do it. They were phenomenal, nice, and friendly! I couldn't have asked for nicer people to work on my house!”

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07/22/2021

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07/21/2021

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06/30/2021

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06/30/2021

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06/30/2021

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Review by
06/30/2021

“The tech was knowledgeable, courteous & professional.”

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06/30/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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06/29/2021

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Review by
06/29/2021

“They were very professional.”

Review by
06/29/2021

“Baker Brothers Plumbing have always been fair and they do what they say they are going to do.”

Review by
06/28/2021

“They were super helpful and kept me well informed.”

Review by
06/28/2021

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06/28/2021

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06/28/2021

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06/24/2021

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06/24/2021

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06/24/2021

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06/23/2021

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06/23/2021

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06/23/2021

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06/23/2021

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06/23/2021

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06/23/2021

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06/23/2021

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06/19/2021

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06/14/2021

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06/14/2021

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06/14/2021

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Review by
06/14/2021

“Excellent work installing my new air conditioner and air handler. Also great with toilet repair to stop leaks.”

Review by
06/14/2021

“We have had Bakers Brothers for the last 9 years handle all of our plumbing, electrical and furnace/AC issues including a new electrical board(ours was always an issue from day one). They helped keep it going til we were ready to completely redo. We also had serious issues when our AC units quit working one at a time! They helped us come up with a plan we could afford. I strongly urge everyone to get involved in their family plan as it pays for itself each year as you deal with all those issues that come up! You also get free service maintenance on those issues each year to keep from having serious issues! It’s nice to have one company dealing with all these issues.”

Review by
06/14/2021

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Review by
06/13/2021

“No”

Review by
06/12/2021

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06/12/2021

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06/12/2021

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Review by
06/11/2021

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06/11/2021

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06/11/2021

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06/11/2021

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06/11/2021

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06/11/2021

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06/11/2021

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Review by
06/11/2021

“Techs are always very presentable and professional. I think prices are on the high side but I trust Baker Brothers to stand behind their work.”

Review by
06/11/2021

“Best service people ever. Fast - efficient - effective - polite.”

Review by
06/11/2021

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06/11/2021

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06/11/2021

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Review by
06/11/2021

“I called BBP for service on my AC where the outdoor fan had quit. BBP agreed to send a technician out to look and sent me a text with a photo of the Technician "with years of experience" who would arrive to my home in a matter of minutes. When the person arrived, I explained my problem to her and asked for a quote to replace the capacitor that runs the fan. I inadvertently called the capacitor a "condenser" The person took a few minutes to quote me for a new entire unit for $4000. I returned the quote sheet and said that I had called the wrong company. I again explained wha I wanted, this time calling the capacitor by its correct designation, to which this person answered, "Oh, you need a technician for that." Well, isn't that what the text said BBP was sending out? A technician with "years of experience"? The Non-Technician left my home and promised to reconnect with BBP to send the correct person to see me. What a waste of my time... When I reported this to BBP via their own survey, there was not even the courtesy of a reply. The end result was that I did get a technician to visit and repair the issue, it just took another day and over $700.00. Therefore, I may use BBP again...recommend? No.”

Review by
06/11/2021

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Review by
08/25/2020

“Prompt, knowledgeable , polite. Excellent service.”

Review by
08/23/2020

“Too expensive”

Review by
08/23/2020

“I had both an a/c technician and electrician from bakers brothers come out my property. They were both rude, cold and acted like they didn't want to do their jobs. The a/c technician didn't fix the issue I had with the ac unit. The bedroom ac was not blowing cold air. I had to get another company to come out to fix the issue.”

Review by
07/14/2020

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Review by
07/13/2020

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Review by
07/13/2020

“I am very pleased and happy with the service and repairs performed by the assigned tech, Rick Munson who is very professional, knowledgeable, honest, and very patient in answering all our questions. Rick did an amazing job and we are so confortable and cool with our A/C working wonderfully.”

Review by
07/07/2020

“Responding for Tyson and Kimberly. Timely professional, courteous and thorough! Chip Grayson Property manager Chandler Family Trust”

Review by
07/07/2020

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07/07/2020

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07/07/2020

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07/07/2020

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07/07/2020

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Review by
07/07/2020

“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I’m rethinking my family plan.”

Review by
07/07/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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07/06/2020

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Review by
07/06/2020

“They do a professional job!”

Review by
07/06/2020

“I switched to Bakers Brothers seven years ago, they are very professional, communitive Knowledgeable, and respectful. They keep maintenance and care cost-efficient I will NEVER go back to anyone else.”

Review by
07/06/2020

“I definitely would recommend Baker Brothers to other people.”

Review by
07/06/2020

“They did fine work, but I did feel the cost was high. I was asked to sign a deal to get a discount, I just did not care for that process.”

Review by
07/06/2020

No review comments provided

Review by
07/03/2020

“I had Chad come out as my AC technician. Thank goodness he knows what he's doing. He answers all of my questions and solves all of my problems.”

Review by
07/02/2020

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Review by
06/26/2020

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Review by
06/26/2020

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Review by
06/26/2020

“Aries greatly on tech that comes out,e.g., Isaac Cordero is the ONLY tech I want on my HVAC...5 Star guy all the way!!”

Review by
06/26/2020

“This brand = quality to me”

Review by
06/25/2020

“Prompt. Polite. Knowledgeable.”

Review by
06/25/2020

No review comments provided

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