Baker Brothers Plumbing, Air & Electrical
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.4 out of 5 stars based on 76 customer surveys conducted through GuildQuality.
5
57
4
11
3
0
2
1
1
7
1st year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing, Air & Electrical offers residential heating and cooling installation, repair, replacement, and maintenance services. The company installs ductless mini-split systems, cleans ducts, and offers indoor air quality solutions.
Warranty
Baker Brothers offers a 100 percent customer satisfaction guarantee.
Company History
The company was founded in 1945 by Robert Tiner. Jim, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing, Air & Electrical has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers services all major heating and cooling brands.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2615 Big Town Boulevard
Mesquite, TX 75150
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
TACLB00052136E

Compiled Score:

Baker Brothers Plumbing, Air & Electrical has received 4.4 out of 5 stars based on 76 customer surveys conducted through GuildQuality.
5
57
4
11
3
0
2
1
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/25/2020

“Prompt, knowledgeable , polite. Excellent service.”

Review by
08/23/2020

No review comments provided

Review by
08/23/2020

“Too expensive”

Review by
07/14/2020

“The field supervisor was very good to deal with and very knowledgeable.”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“Issac represents your company very well.”

Review by
07/07/2020

“There are always room of improvement but the boys that was sent by Baker Bro's were great.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

“Your prices have gone up so much since I started using Baker Brothers. I compare with other places. BB will be quite a bit more even with my 15% discount on the family plan. I'm rethinking my family plan.”

Review by
07/07/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met/exceeded my expectations with customer service. Their response and getting back with what they agreed to do/follow up needs to be a little more effective.”

Review by
07/06/2020

“I switched to Bakers Brothers seven years ago, they are very professional, communitive Knowledgeable, and respectful. They keep maintenance and care cost-efficient I will NEVER go back to anyone else.”

Review by
07/06/2020

No review comments provided

Review by
07/06/2020

“They met or exceeded my expectations with the actual work that they did for us. It was impeccable and they did a fine job with that.”

Review by
07/06/2020

“They met all my expectations.”

Review by
07/06/2020

“The quality of the installation was great!”

Review by
07/06/2020

“Steve Harvard, the HVAC advisor never made me feel rushed and answered all my questions. Gus Ramirez was the lead HVAC installer his team was very courteous and answered all questions, and Homer the first guy that came out discovered the electrical damage kept my home from burning down. Robert Medina HVAC field supervisor was nice and fixed everything.”

Review by
07/06/2020

“I definitely would recommend Baker Brothers to other people.”

Review by
07/06/2020

“They met my expectations with the installation of the HVAC system.”

Review by
07/06/2020

“They did fine work, but I did feel the cost was high. I was asked to sign a deal to get a discount, I just did not care for that process.”

Review by
07/06/2020

No review comments provided

Review by
07/03/2020

“I had Chad come out as my AC technician. Thank goodness he knows what he's doing. He answers all of my questions and solves all of my problems.”

Review by
07/02/2020

No review comments provided

Review by
06/30/2020

No review comments provided

Review by
06/30/2020

“The repair professionals are very courteous and knowledgeable.”

Review by
06/30/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

No review comments provided

Review by
06/26/2020

“Not only did they do a system check up, they left me with a report showing my system performance. Greatly exceeded what I expected. Also wrote an estimate for some future work I need to do on my leaky duct work (I wanted this estimate).”

Review by
06/26/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
06/25/2020

No review comments provided

Review by
10/14/2019

“They were very nice, very professional, and showed up when they said they were going to show up.”

Review by
10/09/2019

“The guy who came out was fantastic, probably the best guy I've had come out from Baker Brothers Plumbing.”

Review by
10/09/2019

“Handling the HVAC issues.”

Review by
10/08/2019

“Baker Brothers Plumbing did a wonderful job throughout.”

Review by
10/08/2019

“Very professional, and hard working. Enrique kept him well informed, and kept things moving smoothly.”

Review by
10/08/2019

“I would like to recognize the person that advertised the maintenance program.”

Review by
10/08/2019

No review comments provided

Review by
10/08/2019

No review comments provided

Review by
10/03/2019

“The workers at Baker Brothers Plumbing are very nice, and I have always had good success with what they've done!”

Review by
10/02/2019

No review comments provided

Review by
10/02/2019

“They were on time and completed the job as promised the first time and within budget.”

Review by
09/30/2019

“Very professional group.”

Review by
09/28/2019

“The gentleman who came to my house provided exceptional service. I needed three parts or something like that.”

Review by
09/28/2019

“They exceeded my expectations almost all the way through it. They did it real fast and got it right the first time.”

Review by
09/24/2019

“I would like to recognize everybody that has been here for their exceptional service.”

Review by
09/24/2019

“If I could remember their names, I would recommend all of them.”

Review by
09/24/2019

“I don't remember the name of the guy that came out here.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“I would like to recognize John for his exceptional service.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“They were able to do same day service.”

Review by
09/24/2019

“I was satisfied with pretty much everything except the installation errors.”

Review by
09/24/2019

No review comments provided

Review by
09/19/2019

“They were all very personable, efficient, and explained everything they were doing. The HVAC guy, in particular, went above and beyond! He took the time to crawl in my attic space and worked hard to get the job done right by doing little extra things like that.”

Review by
09/19/2019

“Martin did a great job.”

Review by
09/18/2019

“They were courteous and they fixed my problem.”

Review by
09/18/2019

“They are very professional and they are always on time.”

Review by
09/18/2019

“The people that installed the air conditioner and did the attic installation was excellent. Everyone who ever has come to my house has been excellent and professional.”

Review by
09/18/2019

“The technician who came out was very honest and answered my questions. He also gave me his card so that I could contact him directly if I needed anything which I thought was fantastic.”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“I would like to recognize the tech that recently came out for his exceptional service.”

Review by
09/18/2019

“I felt they were courteous when they were here. I don't blame them for what happened. The workers were just doing what they were told to do.”

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