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FEATURED REVIEWS
“I love my new windows. Installers did an amazing job. They worked fast and really knew what they were doing. And the Customer Service was excellent. I will use them again.”
“They were on time, and they did it in a timely manner. They were very professional.”
“From first phone call to installation, Harley Exteriors was awesome ! ! !”
“The services of the work itself was outstanding. The workers were very respectful and professional. They went out of their way to make sure everything was okay and to our satisfaction.”
“I felt bad when the salesperson came out to measure and everything. He did an excellent job at explaining the construction of the window and how efficient the window is.”
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“We paid in full in August, 2021 and the (one) window was not installed until March, 2022.”
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“My review would be dissatisfactory. There was no part of the process I was happy with.”
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“Harley, like other manufacturers of windows, never gives a price for the windows. You get a bill for thousands of dollars, and you never know how much one individual window costs.”
“I felt very taken care of by Harley Exteriors. I know nothing about windows, and they took my issue and did exactly what it needed.”
“They don't stand by their word. It took them a long time. It took almost a year for my window to be installed.”
“The contract was to be completed on December 15th. It is now March 22nd, and the work is still not completed.”
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“I love my new windows. Installers did an amazing job. They worked fast and really knew what they were doing. And the Customer Service was excellent. I will use them again.”
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“I would recommend Harley Exteriors to anyone who needs the services they provide.”
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“They are fine, but they are expensive. They use people that don't speak good English.”
“They were on time, and they did it in a timely manner. They were very professional.”
“The product is excellent. The installers did a beautiful job. However, there was a communication breakdown, and I feel like I was left out of the loop!”
“From first phone call to installation, Harley Exteriors was awesome ! ! !”
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“The work they do is really good and they take great care to make look good too. Prices are competitive, but worth it for a job done well. I would recommend to use them.”
“They were very professional”
“Harley Exteriors' service department is terrible. When I call them, they don't call back. They were supposed to come out and replace a window. They scheduled it with me. They never called to tell me they were not coming. I have a life and a schedule too. I waited and waited. They never showed up. I called and all I got was an automated service. It said to push 5 for customer service, 6 for sales, and 0 for receptionist. Nobody would answer when I pushed 5. Then I tried pushing 6 no answer. I pushed 0 for receptionist, no answer. I called three or four times in one day. No answer. I left messages and no one called me back. Finally, a project manager answered and said they would be back March 1st to replace the window. It should have been done Tuesday of last week. So, I would give them a 1-star rating regarding whether I would recommend them.”
“They were super quick, efficient, and really friendly.”
“I was very dissatisfied with Harley Exteriors' customer service. The windows are fine. Customer service is subpar.”
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“They did a good job and finished it one day.”
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“The services of the work itself was outstanding. The workers were very respectful and professional. They went out of their way to make sure everything was okay and to our satisfaction.”
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“I gave them three stars because of the price. The company has great quality products, but they are just expensive.”
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“The windows and installers were fine. I would not want to subject anyone I like to their hard sell salesmen”
“I wouldn't recommend them because I did not have a good seamless experience. They really lack in customer service and they don't seem to inspect the windows before they send them out to the job site. We got inferior quality windows. They don't seem to be very conscientious.”
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“- During the sales process the agent did not inform us on the possible delay in receiving the windows and slider. - During the installation process the installer identified a bad portion of the sliding door. (Not Harley's fault). It took multiple calls and emails to the support team to get a replacement part. - When I asked about and provided photos of excessive sweating on the Interior of several windows, it again took multiple calls and emails to the support team to get any response. No one talked with me about the situation. I am paraphrasing the Email response as "That's normal. Live with it"”
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“I felt bad when the salesperson came out to measure and everything. He did an excellent job at explaining the construction of the window and how efficient the window is.”
“Very professional, courteous and efficient.”
“The product seems good. I wish I had better communication with company.”
“Over sold, No Communication between sale and install except schedule (months), Bad calking material used (house was not heated or cooled at the time), Bad measurement of one window making it bow (not replaced yet), one cracked window at install (measured incorrectly so replacement did not fit, waiting for the second replacement) Lastly finger-pointing and excuses rather than just fixing issues but by very friendly staff (at least one good thing).”
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“The customer service portion was the worst! We were scheduled months in advance for our installation and one week prior they called to inform us we weren’t getting our garden window. I find it hard to believe they had zero knowledge about the possibility of that happening up until one week before our install date. If we had prior notice of that, we may have been able to find another company to do that one window for us. Also, the day of installation we didn’t get our screen for our slider. We finally got the screen a month later only to have them tell us the necessary tracks are back ordered. It has been two months since installation and we still don’t have the tracks. We have had to contact them multiple times to get a status. It seems like they don’t offer any information about anything unless they are wanting your money. Once they have it, their cares are gone. I wouldn’t recommend this company to anyone!”
“The windows I felt were of high quality. I've noticed a difference in the blockage of sound.”
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“It was a really great job.”
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“Our project was not without issues. What made the experience excellent was Kristi’s management of the project. She immediately responded to problems and facilitated the fixes with timeliness, accuracy and with a strong focus on the customer. Harleys relationship with the manufacturer and installers enabled them to respond immediately and put a skilled and friendly installation team on the ground. We are happy customers.”
“The installers were on time, team work was excellent, respectful of property, cleanup was exceptional, and finished as promised in one day.”
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“I would never in good conscience recommend this company after all the delays and a kitchen window mismeasurment that delayed the project 3 weeks.”
“I asked for the people to call before they show up so I could put my dog away they did not. When I answered the door they had no identification, showed up in unmarked box truck and one guy was standing there vaping. They were very young and not professional. I called Janet immediately to ask if these kids knew what they were doing but she was not there so I let the gal who answered know I was not feeling comfortable. Janet was to call me back which she did not. There was very little communication throughout the day and left with unfinished job. No screens were installed, they just placed them in the room somewhere, one was shoved in-between the wall and hangers. They left 2 screens broken, 2 missing windows plus the slider door. One window had rotten wood which they did not talk with me about instead just installed it anyways. If they did do calking it was horrible, major gaps in windows. Just an all around horrible job. The following Monday 2 new gentlemen came out and I told them to prioritize the sliding door which they did. Still waiting for the plus and door track. I emailed Friday the 22nd after the first men left about my complaints and no one had ever gotten back from me. I called, left messages, still no response. I finally called early November and made the gal on the phone talk with me as she was going to have someone call me back again. She finally pulled up my file and sent her runner Steve out the next day to do a walk through. He was very nice, professional and honest. I hope he will be onsite when I do finally get people back out here. He could clearly see the laziness in the work and verified the downstairs rec window should not have been installed. He was good. I am in the supply chain so I understand if supplies are short and windows are on back order, that's fine. What I cannot tolerate is the unprofessional and poor craftsmanship done. These are not cheap windows and this is a huge investment for me and expect a higher level of service from a company of your stature. Yesterday I received an email from Melissa the service manager asking if I wanted the replacement screens mailed or someone to install them. Not once did she acknowledge my previous complaints or emails. I've tried replying to the email 5 times and it keeps erroring out so I can't even respond. The whole experience has been very disappointing and I will be happy when this project is done.”
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“The install team left the job half complete over the weekend, without caulking or seams sealed. Communication and scheduling when the job would be completed very unclear until I called multiple times. Expected interior to be caulked as well but was not done.”
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“I would recommend you to anyone that is interested in replacing windows.”
“The sales person gave a full and accurate presentation which explain the process and advantages of the Harley products and process. The installation was quick and professional. Harley responded quickly to our inquiry about window replacement. Being a local as opposed to a national chain was important.”
“If you are going to buy the windows, be aware that they are expensive.”
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