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FEATURED REVIEWS
“Wonderful job! Love the windows and their attention to detail that makes the windows look great!”
“I love my new windows. Installers did an amazing job. They worked fast and really knew what they were doing. And the Customer Service was excellent. I will use them again.”
“They were on time, and they did it in a timely manner. They were very professional.”
“From first phone call to installation, Harley Exteriors was awesome ! ! !”
“The services of the work itself was outstanding. The workers were very respectful and professional. They went out of their way to make sure everything was okay and to our satisfaction.”
“They were fast, efficient and very polite. They cleaned everything up and we are so happy with our new windows.”
“Wonderful job! Love the windows and their attention to detail that makes the windows look great!”
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“The installers and product are good. We did not appreciate the pressure sales pitch.”
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“They were on time. Did a neat job installing.”
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“Workers did an excellent job from beginning to end”
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“If you get Janet as your project manager, ask for a new one.”
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“The whole scheduling process was ridiculous. The scheduler didn't know what was going on. The installers didn't know what the scheduler was doing. The wrong window was ordered, and one screen was just installed today. The windows have been installed for a month now, except for the one installed last week. We had 27 windows replaced. They all open the same direction except one that opens vertical all the way to the top. These look out over Puget Sound. All are the same except for that one that someone messed up on. The comeback was, you were supposed to check your order. It was coded, so how is the customer supposed to know?”
“Already gave your contact information to Eva at Kaiser optical.”
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“We paid in full in August, 2021 and the (one) window was not installed until March, 2022.”
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“My review would be dissatisfactory. There was no part of the process I was happy with.”
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“Harley, like other manufacturers of windows, never gives a price for the windows. You get a bill for thousands of dollars, and you never know how much one individual window costs.”
“I felt very taken care of by Harley Exteriors. I know nothing about windows, and they took my issue and did exactly what it needed.”
“They don't stand by their word. It took them a long time. It took almost a year for my window to be installed.”
“The contract was to be completed on December 15th. It is now March 22nd, and the work is still not completed.”
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“I love my new windows. Installers did an amazing job. They worked fast and really knew what they were doing. And the Customer Service was excellent. I will use them again.”
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“I would recommend Harley Exteriors to anyone who needs the services they provide.”
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“They are fine, but they are expensive. They use people that don't speak good English.”
“They were on time, and they did it in a timely manner. They were very professional.”
“The product is excellent. The installers did a beautiful job. However, there was a communication breakdown, and I feel like I was left out of the loop!”
“From first phone call to installation, Harley Exteriors was awesome ! ! !”
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“The work they do is really good and they take great care to make look good too. Prices are competitive, but worth it for a job done well. I would recommend to use them.”
“They were very professional”
“Harley Exteriors' service department is terrible. When I call them, they don't call back. They were supposed to come out and replace a window. They scheduled it with me. They never called to tell me they were not coming. I have a life and a schedule too. I waited and waited. They never showed up. I called and all I got was an automated service. It said to push 5 for customer service, 6 for sales, and 0 for receptionist. Nobody would answer when I pushed 5. Then I tried pushing 6 no answer. I pushed 0 for receptionist, no answer. I called three or four times in one day. No answer. I left messages and no one called me back. Finally, a project manager answered and said they would be back March 1st to replace the window. It should have been done Tuesday of last week. So, I would give them a 1-star rating regarding whether I would recommend them.”
“They were super quick, efficient, and really friendly.”
“I was very dissatisfied with Harley Exteriors' customer service. The windows are fine. Customer service is subpar.”
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“They did a good job and finished it one day.”
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“The services of the work itself was outstanding. The workers were very respectful and professional. They went out of their way to make sure everything was okay and to our satisfaction.”
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“I gave them three stars because of the price. The company has great quality products, but they are just expensive.”
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“The windows and installers were fine. I would not want to subject anyone I like to their hard sell salesmen”
“I wouldn't recommend them because I did not have a good seamless experience. They really lack in customer service and they don't seem to inspect the windows before they send them out to the job site. We got inferior quality windows. They don't seem to be very conscientious.”
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“- During the sales process the agent did not inform us on the possible delay in receiving the windows and slider. - During the installation process the installer identified a bad portion of the sliding door. (Not Harley's fault). It took multiple calls and emails to the support team to get a replacement part. - When I asked about and provided photos of excessive sweating on the Interior of several windows, it again took multiple calls and emails to the support team to get any response. No one talked with me about the situation. I am paraphrasing the Email response as "That's normal. Live with it"”
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“I felt bad when the salesperson came out to measure and everything. He did an excellent job at explaining the construction of the window and how efficient the window is.”
“Very professional, courteous and efficient.”
“The product seems good. I wish I had better communication with company.”
“Over sold, No Communication between sale and install except schedule (months), Bad calking material used (house was not heated or cooled at the time), Bad measurement of one window making it bow (not replaced yet), one cracked window at install (measured incorrectly so replacement did not fit, waiting for the second replacement) Lastly finger-pointing and excuses rather than just fixing issues but by very friendly staff (at least one good thing).”
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“The customer service portion was the worst! We were scheduled months in advance for our installation and one week prior they called to inform us we weren’t getting our garden window. I find it hard to believe they had zero knowledge about the possibility of that happening up until one week before our install date. If we had prior notice of that, we may have been able to find another company to do that one window for us. Also, the day of installation we didn’t get our screen for our slider. We finally got the screen a month later only to have them tell us the necessary tracks are back ordered. It has been two months since installation and we still don’t have the tracks. We have had to contact them multiple times to get a status. It seems like they don’t offer any information about anything unless they are wanting your money. Once they have it, their cares are gone. I wouldn’t recommend this company to anyone!”
“The windows I felt were of high quality. I've noticed a difference in the blockage of sound.”
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