FBT Tile & Marble, Inc.
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

FBT Tile & Marble, Inc. has received 4.7 out of 5 stars based on 82 customer surveys.
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4th year as a Best Pick Call
"FBT exhibits exemplary service and work that goes above and beyond the customer's expectations. We achieve this by marrying quality materials with a commitment to detail, ensuring that the customer's project is done perfectly the first time."

Frank Brennan | Owner
Company Information
Services Offered
FBT Tile & Marble, Inc., is a residential custom tile company that installs stone, porcelain, and cement tile in all interior and exterior areas of the home. FBT specializes in remodeling bathrooms and kitchens and installs radiant floor heating systems, granite countertops, curbless shower systems with linear drains, and Schluter's KERDI and DITRA systems.
Warranty
The company offers a full two-year warranty on all materials and labor.
Company History
Frank Brennan founded FBT in 2003 and plays an active role in day-to-day operations.
Distinctions
FBT employs Ceramic Tile Education Foundation Certified Tile Installers and an EPA Lead-Safe Certified Renovator. The company is a member of the National Tile Contractors Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and receive ongoing training. In-house designers are available.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
17885 Fraley Boulevard
Dumfries, VA 22026
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
#2705101441

Compiled Score:

FBT Tile & Marble, Inc. has received 4.7 out of 5 stars based on 82 customer surveys.
5
65
4
12
3
3
2
0
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“They met all of our expectations.”

Review by
08/21/2018

“Really love the tile installation...precise, attention to detail, finding new great things still... just a great job.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

“The worst company ever! Wouldn't recommend to any homeowner even if they provided services free of charge! The company's name should be added to the 'do not hire' list.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/16/2018

“I would like to recognize the job manager, Jason, and the installer, Abraham.”

Review by
08/16/2018

No review comments provided

Review by
08/16/2018

“They did a great job.”

Review by
08/15/2018

“Everyone we dealt with was wonderful. The gentleman who did the majority of the tile work did a fantastic job! I'm sorry I have forgotten his name because I would love to request him for our next project.”

Review by
08/15/2018

No review comments provided

Review by
08/14/2018

No review comments provided

Review by
08/13/2018

No review comments provided

Review by
08/13/2018

“James and Christoff are tile artists. Everyone who has seen my bathroom have commented on the tile work.”

Review by
08/11/2018

“Jason Bauman was quite accessible to answer questions, offer suggestions, and was easy to work with.”

Review by
08/10/2018

No review comments provided

Review by
08/10/2018

No review comments provided

Review by
08/09/2018

“Shower door installed correctly”

Review by
10/24/2017

“They did floor and tile, and they did a very good job. I would say an A.”

Review by
10/24/2017

“Good price. They were easy to work with. We had no real issues. They did a new shower. I'd give them an A. I don't really remember how long it took, but I know that it was within whatever time they told me.”

Review by
10/24/2017

“They did a good job of cleaning up, and the work was done on time, and it was a really good job. They remodeled the bathroom. It took them about a week. Well, they tiled the shower and the floor. They deserve an A.”

Review by
10/24/2017

“I guess I liked their range of services. I did have problems with them. I don't exactly remember, but there were a couple issues with them, with their scheduling and customer service. They were doing tile work.”

Review by
10/24/2017

“We had a couple of bathrooms done. They were fine. They did a good job. In one bathroom they replaced fixtures, and they were not the company that we got the granite from. The other company installed the granite, but they were there supervising and coordinating. and in the basement bathroom it was sort of the same thing, where we bought a cabinet and countertop from another company and FBT was there to make sure that it all worked. They replaced some fixtures and changed some lighting, so it was nothing like a whole bathroom redo at all. I would give them a B.”

Review by
10/24/2017

“Charlie made it positive. The people who came out and actually physically did the work, they were awesome. They really did a great job. They were redoing the entire master bath. It included tile installation. They deserve an A+. It took them three months to remodel. I saw them driving the truck on the interstate and I called them.”

Review by
10/24/2017

“I have to say it was a neutral experience because we moved. We installed all the stuff, the different things, and we moved, so I can't say how it's held up or whatever, but as far as the install, that went fine. We had tile installed in the hall, bath, and laundry room. I'll say they get an A.”

Review by
10/24/2017

“They were punctual and they stayed within the budget. They were efficient. They replaced the tile in our tub, on the wall. I think it was like three days for them to finish. I think it was a referral from a neighbor. They deserve a B+.”

Review by
10/05/2017

“They did my master bathroom. They did marble floors, marble countertops, a custom shower, closets, you know kind of like a whole master bedroom suite. And then I had them come out again later and do the backsplash behind my kitchen countertops, from the cabinet down to the countertop. They did my laundry room too. I liked the workmanship and, you know, they were there when they said they were going to be. They kept everything clean. The work is just unbelievable. I mean, I think they took pictures of it for their website so it just came out absolutely perfect. I'd give them an A+.”

Review by
09/28/2017

“It was good. Everything's fine. There were no problems. They did a good job. They did the kitchen, kitchen flooring. I think it would be an A. I can't recall offhand whether there were any significant problems, but it was good.”

Review by
09/28/2017

“They did a remodel on our bathroom. There were several things that we were not very happy with the way it was handled. The plumbing, if I remember well, this was probably from a year ago. I remember something with the plumbing was wrong and I had to go over it with them. They fixed it later on but it was kind of a hassle, and there was something else. I really can't remember right now. We had a big problem with them. When I spoke with the salesman, we specified everything, told them what we needed and what we wanted. Later on, the salesman was not the person who came to do the job, obviously. They sent some person. He didn't apparently have all the instructions to do the job the way it should have been and I provided some parts that they did not want to provide. Well, they were supposed to put a lining on the walls, a plastic lining on the wall so that the water would not go and get behind, and create some mold or damage the drywall behind. And I explained this is standard. That's the way you do the shower, you have to put that liner. So, I have to go and buy it and bring it over, and the worker that was there didn't have the instructions to do it but he did it just to be nice. They did some things good. Some of the things were not as good. It was a remodel of the shower and had to do some tile. I provided the tile. All the materials, I bought them. They did provide a few things, but most of it was provided by me. I would say a C probably. I'd give them a B-.”

Review by
09/28/2017

“I guess I would say they did good tile work. The people that actually did the work made two errors in my estimate. One was they left a great deal of materials there that I had to get rid of. It took two of us about an hour to get rid of the stuff they left. The other was sacks of the compound, things like that, so they didn't take it with them, which goes a little bit beyond leaving you to clean up. It was more leaving materials. The other was, there's a shower head that comes out of the tile but there's no surround to keep water from back splashing through the hole that it comes through. So those two things are not correct. Other than that, I don't have a negative experience. I'm not really worried about what is already done, meaning I've already removed all the materials that were left. But there's a metal piece that they never put on. In other words, I don't know how to do it. I have a listing agent and they were recommended to me by another company I used. They did the tile work in what I consider to be excellent fashion. The only objection or the only thing that could perfect my experience would be if that piece of metal was put on because I'm marketing it now. If they wanted my reaction to be excellent, it would be if they put that piece of metal on. I have it. They can do it any time. What they did was to take the old tile out in the shower, bath surround. I listed a property where, for some reason, some tile was put in without first connecting the plumbing so you can take out a few rows of tile and take a shot at reconnecting the plumbing, but the better way is to take it all out and just redo after having connected the plumbing. I had a couple of people look at it and that was their universal consensus. So because of that, I had FBT do that. And they did that fine and I only have one objection as I said, which is that I still have a metal piece that is not in place, and I'm not sure how to do it myself. And certainly, as a listing agent, I would prefer that was in there. I have not called them but they haven't called me in that regard. Usually my experience is, once a contractor leaves they rarely come back to do this one little thing, but it's relevant in the sense that every home inspector, when they walk through, will note it. I would say a B, maybe B+. It's not A because of that one issue. It would be A otherwise. I don't mind removing a few things and cleaning up a little bit, but I can't myself do this one thing. I'm talking it might be it's only ten minutes worth for a plumber. That was my response. The tile work was done excellently well. They knew it was wrong and they left. There is still a piece there and maybe they'd have to fashion a piece but that would be the thing to do, or to come back and say, “Look, we're going to have to get something else, we'll do that, it'll cost you this much.” But I only go to contractors because I'm selling real estate and if they leave it in a less than saleable condition because of something they left. Money isn't my major issue, it's the seller's. My issue is having a property I can turn right around and have it look perfect. Even if I have to clean up, I don't mind that but I don't want to have to be the plumber. I don't want to have to know their job.”

Review by
09/28/2017

“FBT did exactly what they said they were going to do, and I didn't have any issues. They did a floor for me in my kitchen. They were fine. I'd give them A+.”

Review by
09/28/2017

“They were easy to work with. They showed up on time. They cleaned up well. They re-tiled a shower stall. I'd give them an A-.”

Review by
09/28/2017

“I liked the work that they did. They did a bathroom tile installation for a master bathroom. I would give them an A grade.”

Review by
09/28/2017

“They just did what they said they'd do in a timely fashion. They put tile down in a small entryway. I'd give them an A.”

Review by
09/28/2017

“They were on time and very thorough. They did tile in the bathroom. I'd give them an A+.”

Review by
09/28/2017

“They have good customer service. They re-tiled my shower. I'd give FBT an A+.”

Review by
11/03/2016

“I liked FBT’s workmanship. They retiled our bathroom walls. It was excellent—their expertise was excellent, and their customer service was great. Their punctuality was excellent, and their cleanliness was very good .”

Review by
11/03/2016

“They were excellent. They redid a tile floor, and I’d give them an A +.”

Review by
11/03/2016

“They were outstanding. They did tile installation. They showed up on time and did everything. I would definitely use FBT Tile & Marble again .”

Review by
11/03/2016

“I believe, overall, they did a good job. The actual work and the craftsmanship was good. They did my basement floor for me. They did good work with a few issues. I'd be very likely to recommend them.”

Review by
11/03/2016

“We liked that the owner came out to assess the job and give us quotes. He was very responsive to any questions that we had. They re-tiled a bathroom. We'd give them a B overall. They could have improved the communication between the job teams. There were a few unfinished things that were forgotten about, so I had to call and bring them back out. They addressed it each time, but there were at least two instances where I had to get a second team from the same company to come back out and fix stuff.”

Review by
11/03/2016

“They've done quite a few projects for me. I like that it's a small company. I like that the owner is very hands-on and very detail-oriented. He's meticulous. He's really a perfectionist. They did a kitchen backsplash, and they did two tile floors for two bathroom showers. I would give them a B because, on one of the projects, a guy, not the owner, a guy made some small mistakes. Other than that, I'd give them an A+.”

Review by
10/25/2016

“They tiled my bathrooms: my master bathroom, my hall bathroom, and two of my guest bathrooms. I would definitely give them an A-. Overall, I'm very happy with their work. They were on time, very professional, and they did clean work. We’ve had no problems, so far, with any of the tile work. There was some follow-up here and there, but generally they were very good. We had a little bit of an issue that they were going to take care of, but that was more of my timing.”

Review by
10/25/2016

“They did a kitchen backsplash for me, an involved one, too, because it involved taking out an old backsplash, redoing the drywall, and putting a new backsplash in. I'd give them an A+.”

Review by
10/25/2016

“They're getting ready to do some work for me. They finished some work for me last year. I hired them again because I had a positive experience. They replaced my floor in my master bath. It was an A+ job.”

Review by
10/25/2016

“FBT did some work for us. They did tile work, bathroom tile, kitchen tile, floors, and walls. They're an A+.”

Review by
10/25/2016

“They were doing tiling for a bathroom. I'd give them an A.”

Review by
10/25/2016

“They tiled bathrooms for me. They were really great—A +.”

Review by
10/25/2016

“They did some tile repair. I'd rate them an A-.”

Review by
10/25/2016

“They've put tile in a vast majority of the first floor of my house. I'd rate them an A+.  ”

Review by
10/25/2016

“It was good enough. They did a bathroom shower for me. I'd give them an A.”

Review by
06/29/2015

“They are a great firm. I had the work done with them and they did a great job. They are an excellent company. I like everything about them. Their word is golden. The folks that prepared the place for the changes did a fantastic job. The tile work is excellent. Everything is excellent! I’d give them an A. They’re a very good company and again, they have an excellent ability to do tiles right and to do everything really as the customer wants. The only thing, if we were to have a complaint, would be the supervisor. He wasn’t around. The workers have a lot of savoir-faire. They’re a great company. The owner of FBT came here personally and it was kind of fascinating and rewarding in a way. He wanted to make sure that the previous individual that we had met had really taken our concerns. Unfortunately the guy left and he felt obligated to say, ‘Hey, he left. I’m here and I’m going to do what you want.’ FBT was a class act and we’d use them again at any time. we would recommend them to anybody. It is really a class act company. They do excellent work. The folks that come in and do the work are excellent. They don’t even take breaks. They don’t even take lunch and I keep telling them why they don’t do that they tell me no because they have work to do. When I say they don’t take lunch, they don’t take 45 minute or half-hour lunches. They go out and eat a quick sandwich and come back. There were two of them here and both of them were outstanding. One’s name was Julio and the other was Omar. Those two guys were outstanding.”

Review by
06/29/2015

“They were great. I don’t think we had any problems with them. Everything worked out pretty well. I’d give them an A. They worked with us really well. My wife worked with them more than I did and she is more of a critic than I am and she’d give them an A.”

Review by
05/29/2015

“I had a positive experience with FBT Tile. I liked that they were very thorough, and with a couple of small issues that I had, they were willing to come back and fix it very quickly. The retiled the showers. The gentleman that did the tiling for me was very nice and very professional. I’d rate them as an A.”

Review by
05/29/2015

“FBT Tile did a bathroom remodel for me last August. I had a positive experience. I liked the material and the service. They remodeled one bathroom. It took two months and that was in line with how long they had said that it would take. They showed up on time everyday. I don't remember why I chose them. I think it was price and we had a hard time finding the right tile and they had it. I would give them an A.”

Review by
05/29/2015

“FBT Tile did some a kitchen remodel back in September. It was a positive experience for me because it got done and I like it. They installed granite and a backsplash. They were actually in the house for three days. They cleaned up after themselves pretty well after they were done. They met all my needs. I would have remembered their customer service better if it hadn't been good. I would grade them as an A.”

Review by
05/29/2015

“FBT Tile did some tiling work for us back in September. I had a positive experience. I've used them before, and I like that they do good work. They have always been responsive, and they sent the guys that I had asked for who had done work on the house before. They did a good job. I just had them do a surround on the fireplace. It took maybe an hour and a half. I would give them a high mark, an A grade.”

Review by
05/29/2015

“FBT Tile did a bathroom remodel back in December for us. I had a positive experience. They were very attentive, they listened to our ideas, they didn't complain about any changes that they wanted to be made. You know they were very thorough and professional. They did three bathrooms. The job took about a month, but I can't remember. They originally said that it would take about a month and it did. I chose them over another company because they had been recommended by somebody to us. I can't remember who told us about them, but—. I would say B+ for sure. It was not like we did not have any issues. We had a couple, but nothing bad at all. They ran out of one kind of tile, they installed something that had a little chip in it and we had to ask them to replace it and you know just the little things that were minor but as I say they were responsive when we asked them to change them and that kind of thing. I would recommend them to somebody else.”

Review by
05/29/2015

“FBT Tile did some work for us. I absolutely had a positive experience with them. I liked everything. They are really professional just from the beginning to the end. The job ran smoothly. The guys that showed up were super professional. The craftsmanship was amazing. The suppliers they use are awesome, they had great ideas for us, and they helped us stay in budget. They also made some suggestions that made the job look more hi-end than it was, even though it was a pretty nice job. They were awesome. They remodeled the master's bathroom. They did not remodel the entire bathroom, and that was the nice thing about it. I had water damage. Some things were fine. My tub was fine, my toilet was fine, and my granite was fine. I wanted to replace the cabinets and things. So they did cabinets, light fixtures, exhaust fans, all the tile work, and the glass shower door. They did all of that—A+.”

Review by
05/29/2015

“FBT Tile is the company that put the bathroom floor in for me. I had to replace the tile because the building had settled, and there was a crack in the tile. Of course, it was hard to get the exact tile. I explained how they had to make the space between the tile look a little bit bigger so that it lined up with what was on the wall. They were able to arrange their schedule around with mine, so that worked out well. I had a neighbor that had used them, and she had a good experience with them. I got two other estimates, but I wasn't impressed by what those companies told me or what they thought about the work. I would say they're an A-grade company.”

Review by
05/29/2015

“FBT Tile did a bathroom remodel back in January. They did a great job too. I liked that they were really professional, they were really quick, and they did exactly what they said they were going to do. The price was really reasonable. They did really good work and all that. They remodeled one master bath and the tile and tub surround. I chose them over another company because they were highly rated. There were a lot of reviews online and it sounded like a lot of people were just like saying hey look I had a good experience with this company and reviews are so important. I would say definitely A.”

Review by
05/29/2015

“I had a positive experience working with FBT Tile. I liked the quality of their work. They did a bathroom redo. It was a small bathroom. I liked that the gentleman that did the actual tile work for me was very concerned about my satisfaction. I chose him over another company because I had gotten a couple of different estimates before then, a long time ago. Then I saw them in the Best Pick Reports and got an estimate from them, too. By then, I was ready to move forward, so I decided to go ahead with it. I would give the company an A.”

Review by
05/29/2015

“BIASED - FBT Tile did some work for us back in March. I had a positive experience. I liked that they were on time—they said they were going to be there at a certain time. They came, they saw, and they conquered. They did exactly what they said they were going to do. There was always an open line of communication, so I couldn't be more appreciative. They installed foyer tile. The work site looked great after they were finished. I chose them over another company because I know Frank, the owner. They get an A grade.”

Review by
06/27/2014

“They regrouted. We liked the original tile, and it was very hard to find people that would just regrout, but I think FBT did a good job. They were in and out, and they were fast. I didn't have any issues with the work—it still looks good. I would and have recommended them. I would rate them somewhere between good and excellent, because we have no complaints.”

Review by
06/27/2014

“FBT Tile & Marble removed a tub, installed a shower, and replaced some tiles. The work is absolutely perfect. They were timely, they followed through on everything, and they took extra care to cover and protect the floors and furniture during the job. It was first-quality work. I’d give them an A+ for sure.”

Review by
06/27/2014

“They retiled my bathroom tub, the wall area, and the floor. They were punctual and showed up when they were supposed to, and they gave me an accurate written quote. I didn't have to call them back, but there were some areas where the caulking wasn't done cleanly. I would give them an A-.”

Review by
06/27/2014

“They did shower tile for me, and they did the job right. They showed up and did what they were supposed to do. The guy showed up early, worked the whole time, and cleaned up. They were straightforward and met my expectations. I would recommend them, and I’d give them an A grade.”

Review by
06/27/2014

“FBT Tile & Marble installed new tile in the bathroom. They were on time and pleasant to work with, and they were very professional, skilled craftsmen. I didn’t have a single issue. I’d give them an A.”

Review by
06/27/2014

“FBT Tile & Marble was fabulous. They did a pretty good-sized project for me, and I would say that they’re great. They’re very pleasant to work with over the phone and in person.”

Review by
06/27/2014

“They replaced all the tiles in the shower. I liked their professional service, timely work, and reasonable price. The work still looks pretty good today. I would give them an A.”

Review by
03/14/2014

“I had a problem with another contractor, and FBT Tile & Marble really came to my rescue. They were able to correct the problem and do the work that I needed to have done, and they did an excellent job. They definitely get an A+.”

Review by
02/19/2014

“They did the shower in the master bath, and I also had a drain issue in the shower right above my family room. They repaired that and fixed the wall work in the family room. It was better than I could have expected. The quality of the work was great, and everything was pretty positive with the customer service and response time. They were professional and did good, quality work. I would give them an A.”

Review by
02/10/2014

“We had a new sink put in, and we needed to enlarge the counter. We called FBT, and they came right away and did a good job. The quality of their work was very good. They deserve an A+ because they were great.”

Review by
01/09/2014

“The job was done on time, and it was very well done. FBT Tile paid good attention to detail. They’re A+.”

Review by
01/09/2014

“They did tile work in my bathroom. They did excellent work, and I was very pleased. The quality of their work and their ability to adapt to my particular situation made my experience positive. I would give them an A+ grade.”

Review by
01/07/2014

“They refinished our tile. My experience was OK. On a scale of one to ten, it was probably a seven; I think it was just the process that I wasn't thrilled with. I would give them a B, and I would recommend them with some explanation.”

Review by
11/04/2013

“I had damaged bathroom tile, and FBT retiled the area to match the cabinetry. The workmanship was really good, and the crew was outstanding because of their efforts to lessen the mess and their attention to detail. It was just great. I’d put them at the top—A+.”

Review by
11/04/2013

“FBT worked on my kitchen ceramic tile. I had some broken pieces that they replaced, and they changed the grout color. They were so quick and so punctual. I highly recommend them. I’d give them an A+.”

Review by
10/31/2013

“The person in charge of the project showed great competence and judgment. The execution was very good. They repaired a tiled shower stall that needed to be retiled and have the wall reinforced. They also installed plumbing and changed the fixture. I’d grade them an A.”

Review by
10/29/2013

“They were excellent. First, they came and gave me an estimate. It was accurate. Second, it was done in a timely manner. When they came and did the service, they showed up when they said they were going to show up. They performed everything I requested them to do. They did an excellent job. Third, they discovered one other thing I hadn't seen, and they gave me the option of fixing it right then and there or not. I give them an excellent rating, and I don't give everybody an excellent rating. I'd give them an A+.”

Review by
10/24/2013

“FBT Tile has done some work for me. I'm looking at it right now—it's beautiful. Their workmanship is excellent. It's the backsplash in the kitchen. It probably isn't more than 20 square feet. I haven't had to call them back at any point after the work was completed. They get an A.”

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