FBT Tile & Marble, Inc.
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 132 Surveys
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Compiled Score: star star star star star
FBT Tile & Marble, Inc. has received 5 out of 5 stars (A-rating) based on 132 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"FBT exhibits exemplary service and work that goes above and beyond the customer's expectations. We achieve this by marrying quality materials with a commitment to detail, ensuring that the customer's project is done perfectly the first time."

Frank Brennan | Owner
Company Information
Services Offered
FBT Tile & Marble, Inc., is a residential custom tile company that installs stone, porcelain, and cement tile in all interior and exterior areas of the home. FBT specializes in remodeling bathrooms and kitchens and installs radiant floor heating systems, granite countertops, curbless shower systems with linear drains, and Schluter's KERDI and DITRA systems.
Warranty
The company offers a full two-year warranty on all materials and labor.
Company History
Frank Brennan founded FBT in 2003 and plays an active role in day-to-day operations.
Distinctions
FBT employs Ceramic Tile Education Foundation Certified Tile Installers and is a member of the National Association of the Remodeling Industry and the National Tile Contractors Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and receive ongoing training. In-house designers are available.
Licenses
#2705101441
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They did my master bathroom. They did marble floors, marble countertops, a custom shower, closets, you know kind of like a whole master bedroom suite. And then I had them come out again later and do the backsplash behind my kitchen countertops, from the cabinet down to the countertop. They did my laundry room too. I liked the workmanship and, you know, they were there when they said they were going to be. They kept everything clean. The work is just unbelievable. I mean, I think they took pictures of it for their website so it just came out absolutely perfect. I'd give them an A+.”

“Charlie made it positive. The people who came out and actually physically did the work, they were awesome. They really did a great job. They were redoing the entire master bath. It included tile installation. They deserve an A+. It took them three months to remodel. I saw them driving the truck on the interstate and I called them.”

“FBT did exactly what they said they were going to do, and I didn't have any issues. They did a floor for me in my kitchen. They were fine. I'd give them A+.”

“They have good customer service. They re-tiled my shower. I'd give FBT an A+.”

“They were on time and very thorough. They did tile in the bathroom. I'd give them an A+.”

“I have to say it was a neutral experience because we moved. We installed all the stuff, the different things, and we moved, so I can't say how it's held up or whatever, but as far as the install, that went fine. We had tile installed in the hall, bath, and laundry room. I'll say they get an A.”

“I liked the work that they did. They did a bathroom tile installation for a master bathroom. I would give them an A grade.”

“They did floor and tile, and they did a very good job. I would say an A.”

“They just did what they said they'd do in a timely fashion. They put tile down in a small entryway. I'd give them an A.”

“It was good. Everything's fine. There were no problems. They did a good job. They did the kitchen, kitchen flooring. I think it would be an A. I can't recall offhand whether there were any significant problems, but it was good.”

“They did a good job of cleaning up, and the work was done on time, and it was a really good job. They remodeled the bathroom. It took them about a week. Well, they tiled the shower and the floor. They deserve an A.”

“They were easy to work with. They showed up on time. They cleaned up well. They re-tiled a shower stall. I'd give them an A-.”

“I liked FBT's workmanship. They retiled our bathroom walls. It was excellent—their expertise was excellent, and their customer service was great. Their punctuality was excellent, and their cleanliness was very good.”

“They laid two bathroom tile floors and installed two new toilets. The guy who laid the tile for me did a superb job. It was perfect. They get an A+.”

“They were outstanding. They did tile installation. They showed up on time and did everything. I would definitely use FBT Tile & Marble again.”

“They were excellent. They redid a tile floor, and I'd give them an A+.”

“They tiled bathrooms for me. They were really great—A+.”

“FBT did some work for us. They did tile work, bathroom tile, kitchen tile, floors, and walls. They're an A+.”

“They did a kitchen backsplash for me, an involved one, too, because it involved taking out an old backsplash, redoing the drywall, and putting a new backsplash in. I'd give them an A+.”

“They did a shower remodeling for me. I'd give them an A+.”

“They've put tile in a vast majority of the first floor of my house. I'd rate them an A+. ?”

“They tiled my bathrooms: my master bathroom, my hall bathroom, and two of my guest bathrooms. I would definitely give them an A-. Overall, I'm very happy with their work. They were on time, very professional, and they did clean work. We've had no problems, so far, with any of the tile work. There was some follow-up here and there, but generally they were very good. We had a little bit of an issue that they were going to take care of, but that was more of my timing.”

“They were doing tiling for a bathroom. I'd give them an A.”

“They did some tile repair. I'd rate them an A-.”

“I believe, overall, they did a good job. The actual work and the craftsmanship was good. They did my basement floor for me. They did good work with a few issues. I'd be very likely to recommend them.”

“FBT Tile is the company that put the bathroom floor in for me. I had to replace the tile because the building had settled, and there was a crack in the tile. Of course, it was hard to get the exact tile. I explained how they had to make the space between the tile look a little bit bigger so that it lined up with what was on the wall. They were able to arrange their schedule around with mine, so that worked out well. I had a neighbor that had used them, and she had a good experience with them. I got two other estimates, but I wasn't impressed by what those companies told me or what they thought about the work. I would say they're an A-grade company.”

“I had a positive experience with FBT Tile. I liked that they were very thorough, and with a couple of small issues that I had, they were willing to come back and fix it very quickly. The retiled the showers. The gentleman that did the tiling for me was very nice and very professional. I'd rate them as an A.”

“FBT Tile & Marble did some tiling work for us. I'd used them before. I like that they do good work. They have always been responsive, and they sent the guys who had done work on the house before. They did a good job. I had them do a surround on the fireplace, and I'd give them a high mark—they get an A.”

“I had a positive experience with FBT Tile & Marble. They were very professional, and they did a good job. They repaired a bathroom shower. I chose them because it was very specialized work, and I needed a pro. It was a tough job, and they earned an A.”

“I liked the quality of their work. They did a small bathroom redo, and I liked that the gentleman who did the tile work was very concerned about my satisfaction. I would rate them as an A.”

“FBT Tile & Marble installed granite and a backsplash for a kitchen remodel, and they met all my needs. I'd give them an A.”

“They did tile work in my bathroom. They did excellent work, and I was very pleased. The quality of their work and their ability to adapt to my particular situation made my experience positive. I would give them an A+ grade.”

“They regrouted. We liked the original tile, and it was very hard to find people that would just regrout, but I think FBT did a good job. They were in and out, and they were fast. I didn't have any issues with the work—it still looks good. I would and have recommended them. I would rate them somewhere between good and excellent, because we have no complaints.”

“They did shower tile for me, and they did the job right. They showed up and did what they were supposed to do. The guy showed up early, worked the whole time, and cleaned up. They were straightforward and met my expectations. I would recommend them, and I'd give them an A grade.”

“FBT worked on my kitchen ceramic tile. I had some broken pieces that they replaced, and they changed the grout color. They were so quick and so punctual. I highly recommend them. I'd give them an A+.”

“FBT Tile & Marble installed new tile in the bathroom. They were on time and pleasant to work with, and they were very professional, skilled craftsmen. I didn't have a single issue. I'd give them an A.”

“I had a problem with another contractor, and FBT Tile & Marble really came to my rescue. They were able to correct the problem and do the work that I needed to have done, and they did an excellent job. They definitely get an A+.”

“FBT Tile & Marble was fabulous. They did a pretty good-sized project for me, and I would say that they're great. They're very pleasant to work with over the phone and in person.”

“The job was done on time, and it was very well done. FBT Tile paid good attention to detail. They're A+.”

“FBT Tile has done some work for me. I'm looking at it right now—it's beautiful. Their workmanship is excellent. It's the backsplash in the kitchen. It probably isn't more than 20 square feet. I haven't had to call them back at any point after the work was completed. They get an A.”

“They were excellent. First, they came and gave me an estimate. It was accurate. Second, it was done in a timely manner. When they came and did the service, they showed up when they said they were going to show up. They performed everything I requested them to do. They did an excellent job. Third, they discovered one other thing I hadn't seen, and they gave me the option of fixing it right then and there or not. I give them an excellent rating, and I don't give everybody an excellent rating. I'd give them an A+.”

“I had damaged bathroom tile, and FBT retiled the area to match the cabinetry. The workmanship was really good, and the crew was outstanding because of their efforts to lessen the mess and their attention to detail. It was just great. I'd put them at the top—A+.”

“The person in charge of the project showed great competence and judgment. The execution was very good. They repaired a tiled shower stall that needed to be retiled and have the wall reinforced. They also installed plumbing and changed the fixture. I'd grade them an A.”

“They retiled my bathroom tub, the wall area, and the floor. They were punctual and showed up when they were supposed to, and they gave me an accurate written quote. I didn't have to call them back, but there were some areas where the caulking wasn't done cleanly. I would give them an A-.”

“They did a little flooring job in a bathroom for me, and it was great. The installer was professional. He gave me an estimate, and it looked OK to me. Then they came, and they were done quickly. It was clean and neat—all that good stuff. I'd give them an A grade. It was just a very pleasant experience.”

“Everything went great with FBT. I would give them an A. They did a very good job. After it was done, it worked very well.”

“FBT Tile did two different houses that I own. They were highly rated—very good service, beautiful work, and a very high level of craftsmanship. They started when they said they were going to start and finished exactly when they said they were going to finish. I got exactly what I wanted. A+ on both projects.”

“It was fabulous. As a matter of fact I just recommended FBT Tile. They were honest, and they knew what they were doing—professional and yet technical. They actually took a negative experience I had with someone else and turned it around for me. I would give them a A+.”

“I thought they were fantastic. I wouldn’t hesitate recommending or using them again. FBT worked on the face of the fireplace. Excellent—A+.”

“FBT was fabulous. They did a really good job. They tiled four of my bathroom floors, and then they did a backsplash for me in my kitchen. I used them twice, to do all the jobs. They were very thorough, very clean, and very polite. They came in and did their work and did it efficiently. They got it done in an appropriate amount of time. They were very courteous. They cleaned up after themselves and did a fabulous job.”

“FBT Tile & Marble is the best installer I’ve ever used.”

“They actually did two jobs for us, and both of them were outstanding. We first had them do our three bathrooms and replace the vinyl tile with real tile. They replaced the vinyl flooring with real tile. Then we had them back to do the kitchen and dining area. And if I had any more floors to tile, I would definitely re-hire them. They did a great job. The first one was in 2008. I haven’t had any problems with the work.”

“Frank Brennan did our tile. I was incredibly satisfied. We've recommended them several times.”

“FBT was absolutely wonderful. They did two tile floors in the same job. They were highly recommended.”

“They redid a bathroom for us, and the work went very fine. They were on time and efficient, and they did it within the allotted time promised. This was my first and only time dealing with them. We had a plumber who recommended FBT. I wouldn't hesitate to use them again. We have already recommended them to another person, and they called me and said they were so appreciative of the recommendation.”

“From all I can tell, the work is fine. They did a complete replacement of the shower. This was my first and only time dealing with them. The work was good. I'm happy with the work they did, and if I had other things like that to do, I would not hesitate to use them again.”

“It went great. They replaced the bathtub and redid all of the tile in the shower and on the floor. They installed the vanity, the toilet, vanity lights, medicine cabinet, and a cabinet over the toilet. It was just great, the whole process. Frank was fantastic to work with.”

“They did an excellent job. They tiled the kitchen, hallway, and downstairs bathroom. They were all in the same job; continuous. I did some research and had a recommendation that they had done something for another member of my family.”

“I definitely would recommend them. They did a kitchen floor and a bathroom. My mom used Frank Brennan before to do her whole house. He did such a great job—that's why I went to him ten years later. I haven't had to call them back for any reason.”

“FBT was outstanding. They put in an entire new bathroom—gutted the old one and put in a new one. This was the first and only time they have done work for me. To be honest, a lot of it had to do with their attitude going in. We actually had somebody that we were working with, and they fell off the map, and we were looking for a new contractor. We got bids from a number of contractors—I mean we're talking like six or eight contractors—and they just had the right perspective, the right attitude, and so forth. For all of the contractors, we looked at previous work, and we saw some of the stuff they had done before in pictures, and stuff like that. We had done that with all the contractors, but Frank's way of approaching business was why we did it. They definitely deserve an A.”

“I had one thing in remodeling; it was just redoing some tile. The company was FBT—Frank Brennan Tile. They're A+, too. They retiled the whole bathtub enclosure and put a new tub and sink in. They are very good.”

“The best people I've found recently to do all of my plumbing work—and I actually had a major bathroom remodeling done by them—was FBT Tile & Marble. They were excellent. I actually found a plumber through him to do other work. They laid out a really intricate tile job. We went to the warehouse and picked out everything, and he had no problem actually doing the artistic part of it, and getting the right people in there to do all of the other major work. He came out and did all the flooring and the counter tops. They painted everything over there. He's probably more or less a general contractor as far as the bathrooms, the plumbing, the countertops in the kitchen, and the tile in the floors. For interior design, he has designers on call.”

“FBT Tile & Marble did some work here, and it was outstanding. They did the bathroom. We'll deal with them again. My wife chose them, and I think she's usually pretty picky. She had them come out and do an estimate, and they were impressive.”

“That must be the guy called Frank. They are fabulous. They remodeled the bathroom. They told me they were going to come in on Monday and be out on Friday, and they came in on Monday and were finished Thursday afternoon. I hope to call them again to do the other bathroom.”

“They did good work. FBT retiled a bathroom. It's the only time I used them. They were recommended to me.”

“They were fine. They did a kitchen floor, and I think he did manage the installation of granite counters. Basically, it's an upgrade, and an A +. I frankly haven't done anything that all the tile manuals tell you to do, but no tile is cracked or damaged, and the backsplash is fine. We had a granite counter top put in, and I forget if he managed the plumbing part or not. But his people showed up on time and did the work and got out. We got back in business very quickly, and we were happy with the work.”

“They did a great job.”

“FBT worked on my bathroom. This was my first time dealing with them. I haven't had any problems. I remember dealing with a guy named Frank, and he was great.”

“That must be at my new house. They did great work. I didn't know those contractors directly; the builders of the house did. But I'm very happy with the quality of the tile. I haven't had to call them for any reason.”

“Frank Brennan—I had tile work done by him. They tiled a bathroom as part of a remodel project—a shower, floor, and a seat in the shower. We provided the tile, and he provided the labor and expertise. Everything worked out really well. He took the extra time to make sure the floor was level. He had his group of guys make sure they had the right pattern before they started. Everybody agreed on exactly the way it was going to be laid out. Everybody agreed about where seams would be and where starts and stops would be. I'm very happy with the result. It took them a couple of days, and it worked out very well.”

“They did a very good job. It was a powder room. This was the first and only time I've used them.”

“It came out great. FBT installed a bathtub and some tile. I liked them for their tile selection and their reputation for quality.”

“We were happy with the work. They did both of our bathrooms—our master bathroom upstairs and the guest bathroom upstairs. They were two separate jobs. They work with our contractor; he uses them. I have not had to call them back since the work was done.”

“It went fine. They did good work. They put in a kitchen floor, and also they had the countertops put in.”

“I think they are good; I was satisfied. It was six weeks ago, I think. That was the first and only time I used them, and I would not hesitate to call them again.”

“I was very pleased with what they did for me. They redid a bathroom. They have been back subsequent times because there were a couple of little touch-ups that we agreed that they probably needed to do. And they were right here to do it and easy to work with. I interviewed a total of five contractors. And these people sounded honest. They were on time, and I didn't get a push. I got what I wanted, not what somebody wanted me to have. The other piece, too, is that Frank Brennan is probably the most responsive person. He always answers his phone. That's how I feel about Frank and his tile company.”

“They did a great job. They retiled our foyer and kitchen floor. And they did a kitchen backsplash to complement a recently installed granite countertop. We interviewed several companies for the job. And they were one of two companies that did the structural look of our particular flooring. Based off that, they had to do things they would do a little bit differently on two types of flooring. They were the only ones who caught that difference.”

“It went fine. They set up when they were supposed to. It was for a rental I own. I never actually saw the work; I just saw the photos of it done. My tenants said that they were all professional and on time and did a great job. They actually tiled the floor and retiled the tub, and basically redid the entire bathroom with tile. I would use them.”

“I use Frank Brennan Tile, and he's fabulous. He is the owner, and he does the work himself.”