Pacific Heating & Cooling
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 193 customer surveys conducted through GuildQuality.
5
163
4
16
3
7
2
1
1
6
3rd year as a Best Pick Call

Company Message Regarding COVID-19

We are Open and Here to Help You!
During these uncertain times, Pacific Heating & Cooling wants homeowners in our community to know that we're still here to provide essential heating and cooling services to keep your homes comfort system functioning - and keep families as comfortable and relaxed as possible. Your homes comfort, health and safety is our number one priority.
"Our company's mission and philosophy are the basis of every decision we make: 'Win, Win, Win', meaning our customers win, employees win, and finally, the company wins."

Peter Hungate | Founder
Company Information
Services Offered
Pacific Heating & Cooling replaces, repairs, and services HVAC equipment and indoor air quality systems for residential customers in addition to providing duct cleaning and 24/7 emergency service.
Services Not Offered
The company does not work on oil comfort systems or fireplaces.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region. The company was named the Best Medium Business by South Sound Magazine for 2016 and 2018.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Auburn, Bonney Lake, Des Moines, Federal Way, Gig Harbor, Kent, Lakewood, Maple Valley, Milton, Pacific, Puyallup, Renton, Seattle, Spanaway, Sumner, Tacoma, University Place
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PACIFAS093KA

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 193 customer surveys conducted through GuildQuality.
5
163
4
16
3
7
2
1
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/15/2021

No review comments provided

Review by
08/13/2021

No review comments provided

Review by
08/11/2021

“Everyone was so professional and friendly. The work was done when they told me. I would recommend them highly.”

Review by
08/11/2021

No review comments provided

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/11/2021

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Review by
08/11/2021

“man was pleasant and informative.”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“Friendly, clear communication”

Review by
08/11/2021

No review comments provided

Review by
08/10/2021

“Techs always arrive on time, are respectful and willing to explain details from inspection/install.”

Review by
08/09/2021

No review comments provided

Review by
08/05/2021

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Review by
08/05/2021

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Review by
08/04/2021

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Review by
08/04/2021

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Review by
08/04/2021

“The determination to get the fix right. The quality of workmanship of the installation and repair crews. Both were very friendy,knowledgeable., and definitely wanted to get it right.”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

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Review by
08/02/2021

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Review by
08/01/2021

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Review by
07/31/2021

“Scheduled service is timely. Service person is courteous and efficient.”

Review by
07/31/2021

“Steve M.”

Review by
07/31/2021

No review comments provided

Review by
07/31/2021

“Nick W. was our last technician, and he was outstanding. I know when people say that this person went above and beyond to successfully do a job they embellish the statement, but in case the young man did exceptionally good work.”

Review by
07/30/2021

“This company has the greatest employees. Always friendly, know what they are doing and are willing to explain what is going with equipment”

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

“Installation staff and salesman were excellent.”

Review by
07/30/2021

“Mary Payne is deceased”

Review by
07/30/2021

“The office called to ask if it would be OK to have the tech show up a day early since they had an opening and I said, yes. The tech arrives soon after this and it was done a bit sooner than expected.”

Review by
07/30/2021

“Always on time, friendly, knowledable”

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

“I would likely recommend both the duct cleaning personnel and the installers on my project They were very professional and knowledgeable. Pacific heating and air as a whole the customer service needs to be a little more knowledgeable on simple issues, instead of trying to charge you for a service call that's not needed.”

Review by
07/30/2021

No review comments provided

Review by
07/30/2021

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Review by
07/30/2021

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Review by
07/30/2021

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Review by
01/19/2021

No review comments provided

Review by
01/11/2021

“Outstanding customer service”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

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Review by
01/11/2021

“L”

Review by
01/09/2021

No review comments provided

Review by
11/26/2020

No review comments provided

Review by
11/25/2020

No review comments provided

Review by
11/21/2020

“I would recommend Pacific Heating & Cooling to a friend because they were very respectful, professional, and Courteous.”

Review by
11/21/2020

“Rodney Hancock”

Review by
11/20/2020

No review comments provided

Review by
11/19/2020

“They had great professionalism, and the installation was neat and clean.”

Review by
11/19/2020

No review comments provided

Review by
11/18/2020

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Review by
11/18/2020

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Review by
11/18/2020

“Every technician who has been here either for the installation of our complete system or just the normal checkups, has been very knowledgeable and professional while super friendly at the same time. A feather in the cap of who trains your techs.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

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Review by
11/18/2020

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Review by
11/18/2020

“Customer for 12 yrs and received great service and follow up”

Review by
11/18/2020

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Review by
11/18/2020

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Review by
11/18/2020

“They done excellent work and were very courteous. Highly recommend. Went beyond expectations and answered all my questions.”

Review by
11/18/2020

No review comments provided

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11/18/2020

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Review by
11/18/2020

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Review by
11/17/2020

“The whole team did a great job!”

Review by
11/17/2020

“I have been with Pacific Heating and Cooling for a long time. I have received excellent service.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

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Review by
11/17/2020

“Pacific Heating & Cooling has always been dependable.”

Review by
11/17/2020

“I would like to recognize the team that came to my house, They were very friendly and helpful. They've been here multiple times. The last time they were here they said they felt they overcharged me so they did some extra work.”

Review by
11/17/2020

“Both employees were very knowledgeable, professional, very polite, and very respectful.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“They met or exceeded my expectations with the whole system. They did a great job.”

Review by
11/17/2020

“Pacific Heating and Cooling met everything with my expectations. They are always good and keep things in shape and in working order. You can say that they have done their job.”

Review by
11/17/2020

“Pacific Heating & Cooling always accomplished what I wanted them to do. It's hard to exceed my expectations but they did a beautiful job.”

Review by
11/17/2020

“They met my expectations.”

Review by
11/17/2020

“They met or exceeded my expectations with the customer service and the installation. Everything was great.”

Review by
11/17/2020

“I am very satisfied of their service, they are very courteous and helpful.”

Review by
11/17/2020

“They always do excellent work and I expect that every time.”

Review by
11/17/2020

“Everyone there is fantastic. Even the receptionist that calls and sets up the appointments. they show up on time, take care of everything, and I have already recommended them to everybody.”

Review by
11/17/2020

“Most of the technicians that came out were exceptional.”

Review by
11/17/2020

“We've had a female technician here and she was very good.”

Review by
11/17/2020

“In the past when the furnace quite working, they were very quick to get someone out to fix the problem. Their response time is excellent. They went to great lengths to fix the problem. I also like the log on the side of the furnace that shows what was done, when, and who did it. That has been very helpful over the years.”

Review by
11/17/2020

“Installer who are very good at what they do.”

Review by
11/17/2020

“I would like to recognize the rep who came out initially and worked with us to find the right furnace at the right price. He had great customer service. I would love to work with him again. I believe his name was Bill or Brad.”

Review by
11/17/2020

“I've had some problems with the automatic part, I had to turn the heating system down every night and on every morning. and I'm not sure how to fix it. It heats okay but it's not automatically turning off and back on like it's supposed to.”

Review by
11/16/2020

No review comments provided

Review by
11/15/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Please see "additional comments"”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“When I bought my house both of the HVAC systems had some issues. Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Malachi is always great, professional, knowledgeable and on time.”

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