Pacific Heating & Cooling
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.6 out of 5 stars based on 79 customer surveys.
5
59
4
14
3
2
2
0
1
4
1st year as a Best Pick Call
"Our company's mission and philosophy are the basis of every decision we make: 'Win, Win, Win', meaning our customers win, employees win, and finally, the company wins."

Peter Hungate | Founder
Company Information
Services Offered
Pacific Heating & Cooling replaces, repairs, and services HVAC equipment and indoor air quality systems for residential customers in addition to providing duct cleaning and 24/7 emergency service.
Services Not Offered
The company does not work on oil comfort systems or fireplaces.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region. The company was named the Best Medium Business by South Sound Magazine for 2016 and 2018.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Seattle, Kent, Renton, Federal Way, Auburn, Pacific, Tacoma, Lakewood, Puyallup, University Place, Bonney Lake, Sumner, Milton, Gig Harbor
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PACIFAS093KA

Compiled Score:

Pacific Heating & Cooling has received 4.6 out of 5 stars based on 79 customer surveys.
5
59
4
14
3
2
2
0
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/09/2019

“I would like to recognize the salesperson. I think his name was Jeremy.”

Review by
07/09/2019

“Anytime someone has came out they have provided excellent service.”

Review by
07/09/2019

No review comments provided

Review by
07/08/2019

“The technicians were exceptional.”

Review by
07/08/2019

No review comments provided

Review by
07/01/2019

“They did exactly what I needed them to do.”

Review by
07/01/2019

“I don't remember his name, but I would like to recognize the sales supervisor for his exceptional service.”

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

“I had to have three different people come out from Pacific Heating & Cooling three different times. The first guy was really great. He fixed the furnace and didn't have any problems with my dogs. He was really nice. The second guy was pretty arrogant about why the furnace quit working, and didn't do well with my dogs. He wasn't very friendly. The third guy kept telling me that the first two guys didn't do their job right and didn't clean the furnace properly. It was pretty horrible.”

Review by
07/01/2019

“I would like to recognize Maliki for his exceptional service. He was cordial, explained everything, looked up and found out that we had time left on our warranty, and was able to get the furnace going using a part he had on his truck until our parts arrived.”

Review by
07/01/2019

No review comments provided

Review by
06/29/2019

“The tech was very good at informing me of what was going on and educating me.”

Review by
06/28/2019

No review comments provided

Review by
06/27/2019

“I would like to recognize Luke. He is the one that set everything up.”

Review by
06/27/2019

“They've done a really good job on my house every time. They've been very polite and very punctual.”

Review by
06/27/2019

“HIGHLY RECOMMEND Pacific Heating & Cooling (PH&C). Great company—they obviously have a enviable corporate culture for their staff, employees, technicians—highly customer focused. See additional comments below.”

Review by
06/27/2019

No review comments provided

Review by
06/27/2019

“They took care of things.”

Review by
06/26/2019

“I would like to recognize their call center because they always call before coming, and they call afterward to see if things are okay. They've been very good about following up.”

Review by
06/26/2019

“Steve M. An amazing, more than a technician genius. He knew what the problem was in the beginning.”

Review by
06/26/2019

“They came to fix the pipes.”

Review by
06/24/2019

“Prompt, professional service. Customer oriented, quality products and workmanship. Highly recommend.”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/18/2019

“They were honest and professional at all times. They are not the least expensive option, however they will provide the best service.”

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/17/2019

No review comments provided

Review by
06/16/2019

No review comments provided

Review by
06/16/2019

No review comments provided

Review by
06/14/2019

“Quality of work is great”

Review by
06/14/2019

No review comments provided

Review by
06/14/2019

“I used them for a house that I recently sold. They did an inspection on my new home and did a service on my fianc?'s furnace as well. It has always been a great service.”

Review by
06/14/2019

“When I would call, no one would ever return my calls.”

Review by
06/14/2019

No review comments provided

Review by
06/13/2019

“I am satisfied with everything that Pacific Heating & Cooling did.”

Review by
06/13/2019

“Pacific Heating & Cooling met all of my expectations with everything.”

Review by
06/13/2019

“They came on time and did the work.”

Review by
06/13/2019

“Pacific Heating & Cooling did an awesome job.”

Review by
06/13/2019

“They met or exceeded my expectations as I liked the idea of putting on the shoe coverings, so the carpet didn't get dirty. They told me what they were going to do and how they were going to do it. He explained what was going on and then it was time for the billing at the end. He was very courteous and knowledgeable and I really appreciated that.”

Review by
06/13/2019

“I would recognize the guys who did the install for their exceptional service. They were absolutely wonderful!”

Review by
06/13/2019

“They are very efficient and skilled. The outcomes with their services are incredible.”

Review by
06/13/2019

“I would like to recognize the service technician for his exceptional service.”

Review by
06/13/2019

“They were awesome in everything they did. They communicated, were professional, and clean.”

Review by
06/13/2019

“The lead technician was very knowledgeable. Even though he didn't have to explain things to me, I did ask a lot of questions, and he answered all of them for me.”

Review by
06/13/2019

“The service person did very well giving me information for prior-prevention treatment and educating me on what to do to keep everything functioning properly which was great.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“I called thinking it was too early, and so I hung up. I guess they saw my number on Caller ID and called me back right away. It was impressive that they called me back immediately to check to see what I needed.”

Review by
06/13/2019

“I would like to recognize the salesperson.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“Their customer service and explanation of services needed and rendered is excellent.”

Review by
06/13/2019

“Pacific Heating & Cooling did an excellent job. They were fast and did a great cleanup job.”

Review by
06/13/2019

“They met and exceeded my expectations.”

Review by
06/13/2019

No review comments provided

Review by
06/13/2019

“I would like to recognize the worker.”

Review by
06/13/2019

“I would promise certain things and it was never delivered so I have had to make adjustments and pay more money. There were inadequate electrical connections so I have had it cost me a lot more in the long run.”

Review by
06/13/2019

“The pricing wasn't transparent.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“Technician didn't know anything at all about the AC system. Gave me the wrong diagnosis and told me that the system couldn't be fixed. However, I contacted a different company and the did fixed the issue in no time. I paid for a service from your company for nothing and it was a waste of my time. The tech was trying to sell me a new system when in reality mine just needed a simple fix. I would never recommend your business to anyone. Bad service and bad business.”

Review by
06/12/2019

No review comments provided

Review by
06/11/2019

“Very impressed with the service and communication”

Review by
06/11/2019

“Yes, Steve McCall”

Review by
06/11/2019

No review comments provided

Review by
06/11/2019

No review comments provided

Review by
06/11/2019

“while all the techs provided great service, Zach Miller was exceptional.”

Review by
06/11/2019

“yes”

Review by
06/11/2019

No review comments provided

Review by
06/11/2019

“Every repair person that has been here has performed their task in a professional and timely matter. On a scale of 1 -10 I would give them all a 10.”

Review by
06/11/2019

No review comments provided

Review by
06/11/2019

“Kyle was the person who came out and did our quote, he was absolutely amazing and had the best customer service! Was such a cool guy and would recommend him to anyone!”

Review by
06/11/2019

No review comments provided

Review by
06/11/2019

“Very friendly staff all hard workers from phone to appt to service personnel”

Review by
06/11/2019

No review comments provided

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