Pacific Heating & Cooling
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 200 customer surveys conducted through Our Research Partners.
5
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5
4th year as a Best Pick Call
"Pacific Heating & Cooling is 'Washington's Leader in Home Comfort.' Our company's mission is to enrich the lives of our team, their families, and our community by providing safe, reliable, and efficient home comfort systems."

?Hungate Family
Company Information
Services Offered
Pacific Heating & Cooling replaces, repairs, and services HVAC equipment and indoor air quality systems for residential customers in addition to providing duct cleaning and 24/7 emergency service.
Services Not Offered
The company does not work on oil comfort systems or fireplaces.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region, was named the Best Medium Business by South Sound Magazine for 2016 and 2018, and is Great Place to Work Certified 2020-2021.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Auburn, Bonney Lake, Des Moines, Federal Way, Gig Harbor, Kent, Lakewood, Maple Valley, Milton, Pacific, Puyallup, Renton, Seattle, Spanaway, Sumner, Tacoma, University Place
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PACIFAS093KA

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 200 customer surveys conducted through Our Research Partners.
5
177
4
7
3
8
2
3
1
5
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/03/2021

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09/30/2021

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09/29/2021

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09/28/2021

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09/27/2021

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09/27/2021

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08/15/2021

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08/13/2021

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08/11/2021

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Review by
08/11/2021

“Everyone was so professional and friendly. The work was done when they told me. I would recommend them highly.”

Review by
08/11/2021

“man was pleasant and informative.”

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08/11/2021

“Friendly, clear communication”

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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08/11/2021

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Review by
08/10/2021

“Techs always arrive on time, are respectful and willing to explain details from inspection/install.”

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08/09/2021

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08/05/2021

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08/05/2021

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08/04/2021

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08/04/2021

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08/04/2021

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08/04/2021

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08/04/2021

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08/02/2021

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08/01/2021

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07/31/2021

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07/31/2021

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Review by
07/31/2021

“Scheduled service is timely. Service person is courteous and efficient.”

Review by
07/31/2021

“We have had nothing but excellent service from PACAIR. They go over everything and explain what needs to be done and what can be deferred. If it’s in warranty they will honor it even if it means going to the manufacturer to achieve their goal.”

Review by
07/31/2021

“Can't at this time my semi-annual cleaning and tune up has been put off two times so far.”

Review by
07/30/2021

“I would likely recommend both the duct cleaning personnel and the installers on my project They were very professional and knowledgeable. Pacific heating and air as a whole the customer service needs to be a little more knowledgeable on simple issues, instead of trying to charge you for a service call that's not needed.”

Review by
07/30/2021

“Mary Payne is deceased”

Review by
07/30/2021

“This company has the greatest employees. Always friendly, know what they are doing and are willing to explain what is going with equipment”

Review by
07/30/2021

“Always on time, friendly, knowledable”

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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07/30/2021

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01/19/2021

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01/11/2021

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01/11/2021

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01/11/2021

“L”

Review by
01/11/2021

“Great company.”

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01/09/2021

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11/26/2020

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11/25/2020

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11/21/2020

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Review by
11/21/2020

“I would recommend Pacific Heating & Cooling to a friend because they were very respectful, professional, and Courteous.”

Review by
11/20/2020

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11/19/2020

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Review by
11/19/2020

“It is the best money I ever spent. They installed a new furnace and air conditioning unit.”

Review by
11/18/2020

“They done excellent work and were very courteous. Highly recommend. Went beyond expectations and answered all my questions.”

Review by
11/18/2020

“Customer for 12 yrs and received great service and follow up”

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/18/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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Review by
11/17/2020

“I am very satisfied of their service, they are very courteous and helpful.”

Review by
11/17/2020

“My husband and I have been doing business with them for more than 15 years and they are superb. I would not go to anyone else.”

Review by
11/17/2020

“Each technician that came out was very professional, and they did not try to upsell me.”

Review by
11/17/2020

“Pacific Heating & Cooling has always been dependable.”

Review by
11/17/2020

“I have been with Pacific Heating and Cooling for a long time. I have received excellent service.”

Review by
11/17/2020

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Review by
11/17/2020

“I've had some problems with the automatic part, I had to turn the heating system down every night and on every morning. and I'm not sure how to fix it. It heats okay but it's not automatically turning off and back on like it's supposed to.”

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11/16/2020

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11/15/2020

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11/14/2020

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11/13/2020

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11/13/2020

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