Pacific Heating & Cooling
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 153 customer surveys conducted through GuildQuality.
5
126
4
16
3
4
2
1
1
6
3rd year as a Best Pick Call

Company Message Regarding COVID-19

We are Open and Here to Help You!
During these uncertain times, Pacific Heating & Cooling wants homeowners in our community to know that we're still here to provide essential heating and cooling services to keep your homes comfort system functioning - and keep families as comfortable and relaxed as possible. Your homes comfort, health and safety is our number one priority.
"Our company's mission and philosophy are the basis of every decision we make: 'Win, Win, Win', meaning our customers win, employees win, and finally, the company wins."

Peter Hungate | Founder
Company Information
Services Offered
Pacific Heating & Cooling replaces, repairs, and services HVAC equipment and indoor air quality systems for residential customers in addition to providing duct cleaning and 24/7 emergency service.
Services Not Offered
The company does not work on oil comfort systems or fireplaces.
Warranty
Pacific Heating & Cooling honors manufacturers' warranties and provides extended warranties and guarantees ranging from one to ten years.
Company History
The company started in 1984.
Distinctions
Pacific Heating & Cooling was chosen as The NEWS' 2017 Best Contractor to Work For in the West region. The company was named the Best Medium Business by South Sound Magazine for 2016 and 2018.
Employee Information
Employees drive marked vehicles, wear uniforms and shoe covers, and undergo background checks and drug testing.
Areas Served
Auburn, Bonney Lake, Des Moines, Federal Way, Gig Harbor, Kent, Lakewood, Maple Valley, Milton, Pacific, Puyallup, Renton, Seattle, Spanaway, Sumner, Tacoma, University Place
Address
8607 Durango Street SW Suite A
Tacoma, WA 98499
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PACIFAS093KA

Compiled Score:

Pacific Heating & Cooling has received 4.7 out of 5 stars based on 153 customer surveys conducted through GuildQuality.
5
126
4
16
3
4
2
1
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/19/2021

No review comments provided

Review by
01/11/2021

“Outstanding customer service”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

“L”

Review by
01/09/2021

No review comments provided

Review by
11/26/2020

No review comments provided

Review by
11/25/2020

No review comments provided

Review by
11/21/2020

“I would recommend Pacific Heating & Cooling to a friend because they were very respectful, professional, and Courteous.”

Review by
11/21/2020

“Rodney Hancock”

Review by
11/20/2020

No review comments provided

Review by
11/19/2020

“They had great professionalism, and the installation was neat and clean.”

Review by
11/19/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“Every technician who has been here either for the installation of our complete system or just the normal checkups, has been very knowledgeable and professional while super friendly at the same time. A feather in the cap of who trains your techs.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“Customer for 12 yrs and received great service and follow up”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“They done excellent work and were very courteous. Highly recommend. Went beyond expectations and answered all my questions.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/17/2020

“The whole team did a great job!”

Review by
11/17/2020

“I have been with Pacific Heating and Cooling for a long time. I have received excellent service.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“Pacific Heating & Cooling has always been dependable.”

Review by
11/17/2020

“I would like to recognize the team that came to my house, They were very friendly and helpful. They've been here multiple times. The last time they were here they said they felt they overcharged me so they did some extra work.”

Review by
11/17/2020

“Both employees were very knowledgeable, professional, very polite, and very respectful.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“They met or exceeded my expectations with the whole system. They did a great job.”

Review by
11/17/2020

“Pacific Heating and Cooling met everything with my expectations. They are always good and keep things in shape and in working order. You can say that they have done their job.”

Review by
11/17/2020

“Pacific Heating & Cooling always accomplished what I wanted them to do. It's hard to exceed my expectations but they did a beautiful job.”

Review by
11/17/2020

“They met my expectations.”

Review by
11/17/2020

“They met or exceeded my expectations with the customer service and the installation. Everything was great.”

Review by
11/17/2020

“I am very satisfied of their service, they are very courteous and helpful.”

Review by
11/17/2020

“They always do excellent work and I expect that every time.”

Review by
11/17/2020

“Everyone there is fantastic. Even the receptionist that calls and sets up the appointments. they show up on time, take care of everything, and I have already recommended them to everybody.”

Review by
11/17/2020

“Most of the technicians that came out were exceptional.”

Review by
11/17/2020

“We've had a female technician here and she was very good.”

Review by
11/17/2020

“In the past when the furnace quite working, they were very quick to get someone out to fix the problem. Their response time is excellent. They went to great lengths to fix the problem. I also like the log on the side of the furnace that shows what was done, when, and who did it. That has been very helpful over the years.”

Review by
11/17/2020

“Installer who are very good at what they do.”

Review by
11/17/2020

“I would like to recognize the rep who came out initially and worked with us to find the right furnace at the right price. He had great customer service. I would love to work with him again. I believe his name was Bill or Brad.”

Review by
11/17/2020

“I've had some problems with the automatic part, I had to turn the heating system down every night and on every morning. and I'm not sure how to fix it. It heats okay but it's not automatically turning off and back on like it's supposed to.”

Review by
11/16/2020

No review comments provided

Review by
11/15/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Please see "additional comments"”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“When I bought my house both of the HVAC systems had some issues. Pacific Heating & Cooling were willing to work with me to make them last as long as possible. They advised me of the problems and gave me options. When I chose to delay replacing each of the systems until it was absolutely necessary they were very cooperative and helpful in making that work for me. I have now replaced both systems.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Malachi is always great, professional, knowledgeable and on time.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Technician was extremely helpful. He explained exactly what he was doing. Put me at ease that my furnace was working properly.”

Review by
11/13/2020

“My experience has only been very positive. Our heat pump went out on the hottest day of the year. We got same day service and the unit was purchased and installed the following day. Pacific Heating & Cooling are #1 in our book!”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“Most of the technicians have been very knowledgeable and courteous, that have come out from this company”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

“My husband and I enjoyed our years of having your help with our heating/cooling equipment. HOWEVER: We no longer live at that address. I sold the house after his death and moved to another part of the state.”

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
08/10/2019

“Every time they send anyone out, they are always really good - amazingly good! They are nice people. They did a good job.”

Review by
08/09/2019

No review comments provided

Review by
08/09/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
07/09/2019

“I would like to recognize the salesperson. I think his name was Jeremy.”

Review by
07/09/2019

“Anytime someone has came out they have provided excellent service.”

Review by
07/09/2019

No review comments provided

Review by
07/08/2019

“The technicians were exceptional.”

Review by
07/08/2019

No review comments provided

Review by
07/01/2019

“They did exactly what I needed them to do.”

Review by
07/01/2019

“I don't remember his name, but I would like to recognize the sales supervisor for his exceptional service.”

Review by
07/01/2019

No review comments provided

Review by
07/01/2019

“I had to have three different people come out from Pacific Heating & Cooling three different times. The first guy was really great. He fixed the furnace and didn't have any problems with my dogs. He was really nice. The second guy was pretty arrogant about why the furnace quit working, and didn't do well with my dogs. He wasn't very friendly. The third guy kept telling me that the first two guys didn't do their job right and didn't clean the furnace properly. It was pretty horrible.”

Review by
07/01/2019

“I would like to recognize Maliki for his exceptional service. He was cordial, explained everything, looked up and found out that we had time left on our warranty, and was able to get the furnace going using a part he had on his truck until our parts arrived.”

Review by
07/01/2019

No review comments provided

Review by
06/29/2019

“The tech was very good at informing me of what was going on and educating me.”

Review by
06/28/2019

No review comments provided

Review by
06/27/2019

“I would like to recognize Luke. He is the one that set everything up.”

Review by
06/27/2019

“They've done a really good job on my house every time. They've been very polite and very punctual.”

Review by
06/27/2019

No review comments provided

Review by
06/27/2019

“HIGHLY RECOMMEND Pacific Heating & Cooling (PH&C). Great company—they obviously have a enviable corporate culture for their staff, employees, technicians—highly customer focused. See additional comments below.”

Review by
06/27/2019

“They took care of things.”

Review by
06/26/2019

“I would like to recognize their call center because they always call before coming, and they call afterward to see if things are okay. They've been very good about following up.”

Review by
06/26/2019

“Steve M. An amazing, more than a technician genius. He knew what the problem was in the beginning.”

Review by
06/26/2019

“They came to fix the pipes.”

Review by
06/24/2019

“Prompt, professional service. Customer oriented, quality products and workmanship. Highly recommend.”

Review by
06/24/2019

No review comments provided

Review by
06/24/2019

No review comments provided

Review by
06/23/2019

No review comments provided

Review by
06/23/2019

No review comments provided

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