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“The gutter they installed seems to be high quality. But the customer service / support wasn’t great. After installing a new gutter, I discovered one of the high up downspouts was disconnected. They obviously had to disconnect the downspout when they installed the new gutters. When I asked them to come reconnect it, they said they wouldn’t fix it because they didn’t replace the downspouts! Even though it obviously came apart while they installed the new gutters. I had to get someone else to fix this! They clearly just didn’t want to come back and fix what they left undone.”
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“The gutters are nice.”
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“I love the gutters, the workers were friendly and hard working, they left no messes behind. However, your communication with us was not up to my standards. I received an initial email stating the tentative date for install. About a week before this initial install date, I called Zoe Wood who sent me the email, to find out if that date had changed, she sounded like she didn't have time to talk to me, she said she would call me back. She didn't call back. I kept checking my email, and finally she responded with a new tentative date. I was hoping that the day before install I would hear from someone that the new install date was a go. I left a message for someone to call me, they never called me. So I had to call the morning of the supposed install date to find out if anyone was still coming. The person I spoke with on the phone said "everyone is in a meeting, I will have to call you back." I didn't get a call back, so I assumed no one was coming. So my husband and I were out working in the yard and low and behold around 12 noon, workers show up to do the install. There was no call to confirm, nothing!... very strange. Communication is important, talk with your clients, stay on top of communication instead of leaving us hanging. This is my biggest complaint.”
“The entire engagement from estimating, to office contact, to execution of services, and followup was outstanding.”
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“If you want master shield then they are the ones to have do it. Good workmanship.”
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“I had a question and called the office. No one has returned my call.”
“Quality of their workmanship was amazing!!!”
“The local technician was fine, but the customer service in Seattle was horrible. They never called me back.”
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“It's a really good product. We really like it.”
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“When they first did the installation, we had issues. They came back and fixed the issues.”
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“Quality product and quality installation.”
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“They kept to the schedule, did a good job, professional, good quality work. I was very happy with the job they did and would use them again.”
“I think you will be satisfied workmanship and price and material as I was.”
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“WERE VERY COOPERTIVE AND UNDERSTANDING WITH THE CONDITIONS THEY HAD TO WORK WITH.”
“They were very professional and knowledgeable. They got the work done on time and were very responsive to questions.”
“They were pleasant, efficient and neat”
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“Would recommend.”
“Leafless in Seattle has done no work here as yet”
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“I would be careful if you decide to finance it. The financing was not made clear up front. I decided not to use it after I found out what it was.”
“I have highly recommended Leafless to my neighbors and friends, and will continue to do so.”
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“If not for the one gutter that continues to leak every time it rains, I would leave a very favorable review.”
“Install was good when it finally got done. No complaints about the work. Office communication was pretty bad. Got sent a bill before work was ever scheduled, and that was after giving all my info for doing the financing. Once that was resolved, we were scheduled for early January, then moved to late Jan, then moved again to early Feb. The day before the third "move to" date we got another call saying end of Feb. And finally at end of Feb we were told early March. It wasn't until I cancelled the order that suddenly the install was able to happen. Horrible time management and communication. No excuses for Covid, I run an appliance install company with 7 service trucks doing 7-10 installs a day. Our customers are called and informed, even with guys out do to protocol, we are not moving customers 3 and 4 times.”
“They do a great job from sales to installation to billing. Very well organized. One part wasn't quite finished and they came next day after I noticed and fixed it.”
“Excellent work - as I expected”
“Definitely recommend, hard working crew, salesman did a great display, everyone friendly and efficient and finished result looks great! Loved that they were willing to install our shutters too!”
“Job was completed in 2 days and very nicely done.”
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“Excellent product as long as you don't have a small facia board.”
“Really good construction experience”
“From the initial meeting with the sales rep, the estimation of the project cost, the delivery of materials, to the completion of removing our gutters, cleaning them, installing facia, and rehanging the gutters with new screens, everyone performed and every phase in the process was very professionally completed.”
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“The gutters work very well.”
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“The installation was very professional and the crew was very diligent and conscientious about getting the job done. They were working under difficult circumstances. They were put up under the recent high winds and forest fires.”
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“These people were very nice and professional. When I discovered a problem a few weeks later, they came out and fixed it (mostly). I'd give them 5 stars, but the fix (correction of an overflowing stand pipe) was not 100%. It still overflows during a hard rain, although much less than before.”
“There are many ads for gutters. I almost went with a competitor but after some due diligence, a check of Google reviews and I contacted Leafless. I am quite pleased I did.”
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