Hatcher's Floors Inc.
9th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Hatcher's Floors Inc. has received 4.7 out of 5 stars based on 150 customer surveys.
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9th year as a Best Pick Call
"We stand above the rest because we don't cut corners or alter our finishing products, we acclimate wood as required, and we stand behind our work. Our company philosophy is 'Do what you say, when you say it; do it right; and fix it if there's a problem.'"

Dave Hatcher | President
Company Information
Services Offered
Hatcher's Floors Inc. installs, repairs, sands, and finishes hardwood floors. The company offers eco-friendly floor finishes and specializes in staining with oil, water-based polyurethane, and tung oil. Hatcher's also sells and installs ceramic and porcelain tile flooring and waterproof core vinyl plank flooring; repairs carpet; and creates custom carpet stair runners and area rugs. Additionally, the company offers dustless and sandless refinishing and dustless sanding services.
Services Not Offered
Hatcher's Floors does not repair tile.
Warranty
The company offers a limited lifetime warranty on all products and services.
Company History
Hatcher's Floors was founded in 1984.
Distinctions
The company is a member of the National Wood Flooring Association (NWFA).
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
7655-A Fullerton Road
Springfield, VA 22153
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
#2705035945

Compiled Score:

Hatcher's Floors Inc. has received 4.7 out of 5 stars based on 150 customer surveys.
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120
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2019

“Their installers were professional, answered all of my questions, and were on time. I was totally pleased with the experience. The experience was very nice.”

Review by
09/17/2019

“I would like to recognize my sales guy for his exceptional service. He was knowledgeable.”

Review by
09/17/2019

“Their workmanship is very good.”

Review by
09/17/2019

No review comments provided

Review by
09/13/2019

No review comments provided

Review by
09/06/2019

“I cant remember any names.”

Review by
08/22/2019

“I would like to recognize Ad Furchak for exceptional service.”

Review by
08/22/2019

“I would like to recognize everyone for their exceptional service.”

Review by
08/22/2019

No review comments provided

Review by
08/22/2019

“They met all of my expectations.”

Review by
07/25/2019

“There is no one in particular that I would like to recognize. I liked everybody, but I don't remember any of their names. Everyone in the process did a good job.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“The owner Ed Furcheck, who also did the estimate was fabulous. I'd also like to recognize both installers who did two of my homes.”

Review by
07/24/2019

“The guys that did the staining were cooperative and worked well with me.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“I would like to recognize Ed and Franklin for their exceptional service.”

Review by
07/24/2019

“The overall finish was high quality and it beat our expectations.”

Review by
07/24/2019

“Errico our installer is very knowledgeable. He would be my first choice when having carpet installed. Anna responded immediately and should be recognized.”

Review by
07/24/2019

“Ed was exceptional.”

Review by
07/24/2019

“I would like to recognize the workmen for their exceptional service. I was very pleased with them.”

Review by
06/21/2019

“I would like to recognize the salesman, David Hatcher. He helped us and communicated with us throughout the process.”

Review by
06/14/2019

“They did excellently. They were timely when I really needed their help.”

Review by
06/14/2019

“I would like to recognize the Owner for their exceptional service.”

Review by
06/14/2019

“They are excellent in customer service and their workmanship is great.”

Review by
06/14/2019

“Hatcher's Floors met and exceeded my expectations because I thought they did excellently, they were on time and got in and out quickly. They excelled with the schedule.”

Review by
06/14/2019

“The two guys that came Alex and Alex were good.”

Review by
06/14/2019

“I don't remember his name, but the salesman that came out was very good.”

Review by
06/14/2019

“I would like to recognize the salesperson, the office contact, and technicians for exceptional service.”

Review by
06/14/2019

“The salesperson was very knowledgeable and very helpful, the team here was excellent.”

Review by
06/14/2019

“It's been a while, so I don't remember his name.”

Review by
06/14/2019

“They do excellent work. They showed up on time. They kept us informed as everything moved along. I am very pleased.”

Review by
06/14/2019

“The gentleman and his helper were great.”

Review by
06/14/2019

“I would like to recognize the installation team and salesperson for exceptional service.”

Review by
06/14/2019

“They met all of my expectations.”

Review by
06/12/2019

“1 of the very best service companies in the northern Virginia area. I can't imagine another company could be better than Hatcher's.”

Review by
07/16/2018

“I called them back because I was pleased with them the first time. I was not pleased with the outcome of the hardwood floors. The vinyl was fine.”

Review by
07/06/2018

“The installers and the salesperson were fantastic.”

Review by
07/06/2018

“They exceeded all of my expectations and they have done a lot of floors for me in different houses.”

Review by
07/06/2018

“The workmanship was good.”

Review by
06/28/2018

“The met or exceeded my expectations in all of it.”

Review by
06/27/2018

“They exceeded my expectations by matching and weaving in new wood where the old wood was ripped out, so they did a really good job matching it and sanding it to make it look like all one consistent floor.”

Review by
06/27/2018

“They meet my expectations in all areas, especially the materials and installation of the floors.”

Review by
06/27/2018

“They did exactly what we expected in the timeline we expected, so we were really happy with it.”

Review by
06/27/2018

“I was most satisfied with the value, pricing, and the quality.”

Review by
06/27/2018

“The company has completed flooring for me multiple times. They have been working for me since 2012.”

Review by
06/23/2018

“I was most satisfied with the quality. Ed was excellent as well.”

Review by
06/23/2018

No review comments provided

Review by
06/23/2018

“They met or exceeded our expectations throughout the project. They exceeded our expectations when they found a problem, and they gave us recommendations and solutions very efficiently.”

Review by
06/23/2018

“Everything was done perfectly.”

Review by
06/23/2018

“The floor looks great and the recommendations and installation turned out perfect.”

Review by
06/22/2018

“I think they met my expectations in all aspects.”

Review by
06/22/2018

No review comments provided

Review by
01/09/2018

“They were great. They were competitively priced and they did a very good job. I was pleased. I'd give them an A+. My recollection is that I was very happy with what they did. I would recommend them.”

Review by
01/09/2018

“I used them two or three years ago. That was the first time I used them and they were good. I'd give them an A, it was pretty good. I have no complaints. I would recommend them.”

Review by
01/02/2018

“Hatcher’s were OK. They came on time. They did the work. They cleaned up after themselves, and the work they've done has been very good.”

Review by
01/02/2018

“Hatcher’s Floors just did a good job. They were very good and did a good job and did it on time, on schedule, and on budget. They did work in just one room for me. I'd give them an A.”

Review by
01/02/2018

“They did what they said they were going to do and I'm pretty sure on the price they quoted me. They installed some flooring and sanded and resealed some existing flooring on the majority of the house. I'd say they're an A.”

Review by
01/02/2018

“We had a wonderful experience with them. I just liked their professionalism and they do excellent work. They've refinished floors for us and they also laid new hardwood floor in the kitchen and dining area foyer. They're an A+. We always recommend them to everybody.”

Review by
01/02/2018

“They had an arrangement with a group that did moving so everything was very easy. They were able to move stuff from one place to the other and then do half the floor and then move things to the other half. It was very easy. I had them do it while I was on vacation. I did the whole house. A+ is fine. There were no issues. They came back to do a final staining job on my staircase going upstairs because it wasn't quite perfect and they immediately came back and did that.”

Review by
01/02/2018

“I'd rate them as an A. It was excellent.”

Review by
01/02/2018

“I had a positive experience.”

Review by
01/02/2018

“They were just a subcontractor for a company that we were using. I'd give them a B.”

Review by
12/14/2017

“It was a positive experience.”

Review by
12/14/2017

“I was very happy with their service. They explained what they wanted to do and how they wanted to do it, very well. They answered all of my questions very nicely and very thoroughly. They were very competitively priced. They were there when they said they were going to be there and they were finished when they said they were going to be finished and my floors look fantastic. I had no complaints and I would highly recommend them.”

Review by
12/14/2017

“Hatcher’s Floors did a wood floor install on my kitchen floor and there were a couple of areas where I wasn't happy with that particular slice of wood and they did come back and replace it with a new one. I'd give them an A. The only thing I would mention is they were a subcontractor, I was working with a prime and they were the sub, so I did not engage them separately or arrange for any of their work but I was here when they did it and they were responsive when I had a problem. I'd use them again.”

Review by
12/14/2017

“I thought they did a wonderful job. It looks great. I love it. I don't have any complaints. I have open stairs and they covered them with veneer so they look very modern and the whole thing is great. They did a great job, were courteous, and didn't do any damage. They're A+. I have already recommended them to people.”

Review by
12/14/2017

“It was great. The price was very good. I'd give them an A. They knew what they were doing and I picked them because they could do the job. I would recommend them.”

Review by
12/14/2017

“They're just efficient. I'd give them a B+.”

Review by
08/31/2016

“They did a floor refinish for me. I liked the quality of their work.”

Review by
08/31/2016

“I think they're an A grade.”

Review by
08/31/2016

“We had our floors refinished. I picked them because I liked their price and the work. I'd grade them an A+.”

Review by
08/31/2016

“They put a kitchen floor in. They were very good, and it's a very nice floor. I would recommend them.”

Review by
08/31/2016

“They're very good. They completed the flooring job last summer, it was hardwoods. They gave a very good explanation of the process, and they did a good job. I'll give them an A.  ”

Review by
08/31/2016

“They put three layers of polyurethane on and sanded them down. They were punctual, they cleaned up, and they did a good job. I would grade them as an A+.”

Review by
08/31/2016

“They refinished all of the hardwood flooring in my house. They were thorough, and they took their time around the detailed areas. I'd grade them A.”

Review by
08/31/2016

“Everything worked exactly how they said it would, and it happened exactly when they said it would happen, no guesses. I would give them an A.”

Review by
08/31/2016

“Hatcher’s refinished my floors. They were very prompt and thorough. I'd give them an A. I already have recommend them to friends.”

Review by
08/31/2016

“They did a whole installation on my main level. They were really good with the details, so that was nice. It was A+ in all areas.”

Review by
08/31/2016

“Hatcher’s sanded, stained, and put polyurethane on two floors in my home. Their workmanship was thorough. I’d say they’re an A+.”

Review by
08/31/2016

“They did some refinishing. This is the second time I've used them, and they were good both times. I'd grade them an A.”

Review by
08/31/2016

“They were refinishing and staining for me. I liked the guys. That means a lot when you have people in your home, and they were just really, real nice guys. I'd grade the overall experience an A; and I've already recommended them.”

Review by
08/31/2016

“Hatcher’s replaced some hardwood flooring that had been in the house for about 9 years. It looks fine. I wasn't around when they were putting it in, but there were no problems. I'd say they are an A.”

Review by
08/31/2016

“They tore out the old hardwood floors in our kitchen, put in a new one, and refinished it. I liked everything: they're responsiveness, they’re neatness, etc. I think they did a very good job. I would grade them an A, and I have already recommended them.”

Review by
08/31/2016

“It was a very satisfactory job. They put the hardwood floor down on a plywood base. The gentleman that we dealt with was very knowledgeable, and he came by, looked the job over, and stayed on top of it for us. There were a couple of complaints, but we never addressed it with them. One of the boards that they put down looked like it hadn't been properly finished in the warehouse. That's not their fault, but the gentleman that put it down could have seen it and corrected it before it got out of hand. Then there was another place in front our fireplace. I don't know what the problem was, if they drilled a hole or what, but they filled it in with silicon instead of wood filler and then stained it to match the rest of the floor. Those were the only two things that we were unhappy with. I'd say it was an A- or a B+ job. Their quality of work was good, no problem with that. Their customer service was very good, very good, no complaints on that. They were on time. They had very good cleanliness. They cleaned up the mess and took it out. In fact, I was very surprised that they were able to do it as well as they did. I'm not a floor man, but judging what they did I'd say it was A. I would recommend them.”

Review by
08/31/2016

“They refinished my floors in two different houses that I had. They did staining and refinishing. They did very good work, and they discussed the work with me before they did the work. On the flooring, they did a sample to show what the stain would look like to confirm that it was what I wanted. They were just very thorough to make sure that the work that they were going to do was what I was looking for. They're an A.”

Review by
08/31/2016

“I had an outstanding experience with Hatcher’s Floors. They were excellent. They repaired several areas of hardwood floor. There was one place where the actual planks were leveled, and they did a special treatment to make it look like the old wood. Because of the job that Hatcher’s Floors did, we did not have to rip out all the hardwood floors and replace them. They did an excellent repair job. They’re an A+.”

Review by
08/31/2016

“They refinished my wood floors. They came when they said they were going to come, they did what they said they were going to do, they charged the price they said they were going to charge, and they didn't break anything. I'd give them an A. I don't know anybody who needs a floor service, so it's unlikely that I could recommend them, but if I did know somebody it is very likely that I would recommend them.”

Review by
08/31/2016

“There was a snag in the agreement. It was flooring that I picked, and I wanted it three-and-a-half inches wide. They were supposed to put in the order, and they said they didn't anticipate that there would be any problems. However, once we got word of the delivery time, they said that the supplier of the wood could not come up with the wood supply that I picked out so they shifted me to something else. They did come. I think it was Ed, the main guy, he came in and did the measurements, and I spoke with him for the order. I was up against the wall at the last minute. I needed to get it done because my new tenant was moving in. I couldn't wait a couple of weeks more for the delivery of the wood that I really, really wanted. I was switched over to something else, and it was not my choice. I would grade them just a B. The quality of the work was OK. It wasn't 1% total satisfaction. And the price was expensive. I paid full price for everything I wanted that I didn't get.”

Review by
08/31/2016

“Hatcher’s did a refinishing job. They were generally friendly and affordable, and they did the job. It was also in the middle of the snowstorm when they did the work, so that was also kind of nice and pretty accommodating. I'd say they are a B overall. I felt pretty good about their expertise. There were some quality issues that we found. We never followed up with them, but there were a few things that we probably should've followed up with them on, like missing spots under radiators and stain that was a little inconsistent here and there, but not terrible.”

Review by
08/31/2016

“They refinished our solid wood floors, sanded them down, and re-stained them. They did a good job, they were clean, and the price was fine. We were happy with it. I'd probably grade them a B+. Their customer service was good. It's just hard for me to give A's—you've got to be perfect.”

Review by
08/31/2016

“They were refinishing hardwood floors. I would grade them a B. I had some concerns about some follow up that needed to be done.”

Review by
08/31/2016

“They were good. They redid a stairwell, they refinished the hardwood floors on the stairwell. I would say they're a C+. The issue was although on the stairs they did a great job and the stairs were great, they weren't able to match the color of the existing floor. So it's just slightly off which bothers me. For a project like this, they should be able to better match the floors, the new stain into the old stain.”

Review by
08/31/2016

“They were OK. They had to put down new hardwood, and refinish. The guys that worked on it were pleasant enough but they had to come back three times to finish, they kept missing pieces. The quality of work seemed good; it was just little pieces of the finished wood, and it took me two weeks to get them come back. I would not recommend them.”

Review by
10/15/2015

“It was great. They did a wonderful job. Good price and very professional. They refinished my hardwood floors. They did a wonderful job. Most of it was refinishing. It was the top floor, all four bedrooms, the hallway and steps coming down and one room downstairs. They get an A.”

Review by
10/15/2015

“They did a good job.”

Review by
10/15/2015

“I come home from work from DC at 6 at night. The guys would be waiting wanting to come in. No scheduling. Doesn't work for me. I called Mr. Hatcher to tell him about it and he got real nasty, the owner of the company. We'll never do business with them again. They did hardwood floors for me. When you come home and leave the house at 6 in the morning and they're waiting down your street to come inside your house 6:30 at night when you're exhausted without an appointment, it's not nice. I would never use them again, would never recommend them to neighbors or anything else. The quality of the work was good. The room looks wonderful. The scheduling was horrible. I'd never use them again. They do what they want as far as scheduling goes. It's all to their convenience. It's not to my convenience. I'm in my sixties. When I leave the home at 6:30 in the morning and I get home at night and I understand they're going to be there the next day on my day off but they're waiting down blocking the road waiting for me to come into my house at night that's not good.”

Review by
10/15/2015

“They put tile floor in for me. The people putting in the floor, the actual workmen, were fantastic. The customer service of the guy that sold them to us was very poor. There was a problem with the floors originally. The floors that they ordered didn't fit correctly, so they were trying to get in touch with the manufacturer but he didn't keep us posted. We had to continually call them to find out what was going on. We had to walk on concrete for about three weeks while this was getting while they were remedying the problem getting new floors. We just had to keep calling and calling. He never kept us posted about what was happening or they're just trying to reach and so we had to call them for the three weeks to find out what was going on. It was very poor. I would not recommend them to anybody. The guys putting in the floor were very professional. They did a great job. We liked them and Ed the person who sold us the floors was poor. He was nice but he didn't keep us in the loop. I would give them an F but when they had the right floor and the guys that were putting in the floor I would give them an A.”

Review by
05/12/2015

“I thought they were good. They had done the work enough that they knew how to cost the job in terms of materials and hours, so their cost was accurate. Their cost was a little bit expensive but it was within 10% of what you would get probably some other place. When you deal with contractors like that, the more times they've done the work, they know how to cost it out, they know what the risks associated with it are, they know what materials you need and how much those materials are going to cost. And so you tend to get a very good estimate on labor plus materials and then when they actually do the work, it goes without hitch. And they were very smooth to deal with, and then I had the guy over and I talked to him, because I always talk to somebody and get their sense for what it is that I want done and how they see it needs to be done I kind of size them up and see if they understand what their talking about. So, and do I communicate well with them? Because that's part of it, them knowing what you want to do, and you knowing the art of the possible is for them. I would grade them an A-.”

Review by
05/12/2015

“Their excellent and I wished I had used them for the rest of my floors. They were very capable and skilled and knowledgeable, especially Dave Hatcher was extremely knowledgeable. And I trusted him very much and he gave me very good advice about what to do with my floors and the end product was excellent. I had a large job to do and I split it in half, I had him do the 100 year old floors because he seemed to know them really well and was willing to sand them by hand. And I had another company that was half the price do the other floors, the newer floors. But I wish I had to gotten the same quality of work from the other company. And recommendation from the other company that I got from Dave Hatcher's they did a great job. Correct he did the 100 year old flooring that was in that area and every other company wanted to sand it and because it wasn't in good shape, I didn't want to sand it because I was afraid it would break up and Dave also didn't recommend doing it and he agreed to do it by hand, where it needed it. It worked out great, it required a highly skilled company to do that floor. Yes that's why I chose them because I interviewed about six companies. I would grade them an A+.”

Review by
05/12/2015

“They did an unbelievably beautiful job. I'm in love with Hatcher’s Floors. Two other companies had come to my home and taken a look at my floors, which had 40 years of dog stains on them, and said, ‘There is nothing we can do—we have to replace the floors.’ I didn’t want to replace the floors; that's a pretty major expense. I mentioned something to my realtor, and my realtor said, ‘You need to call Hatcher's Floors.’ The first thing that impressed me was that the brochure from Hatcher’s said they were responsible for doing the floors for the restoration at Mount Vernon. I invited them out, and they walked in and said, ‘Oh, no problem—we can fix this for you.’ I said, ‘Are you going to have to stain things black so you don't see the dog stains?’ He said, ‘Absolutely not, and we will make them gorgeous.’ That's why I'm in love with Hatcher’s. Another thing I liked is that they protected the rest of my furniture and the rest of the things in my house with a plastic cover that they draped on things. They hung things from the ceilings, and they closed off doors. I had no residual dust in my house. It took them three days, and then they had to come back a fourth day to put another coat of varnish on. These people are miracle workers, and I’d give them the highest ratings. On a scale of one to ten, I’d rate them an eleven.”

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