Hatcher's Floors Inc.
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Hatcher's Floors Inc. has received 4.7 out of 5 stars based on 300 customer surveys.
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8th year as a Best Pick Call
"We stand above the rest because we don't cut corners or alter our finishing products, we acclimate wood as required, and we stand behind our work. Our company philosophy is 'Do what you say, when you say it; do it right; and fix it if there's a problem.'"

Dave Hatcher | President
Company Information
Services Offered
Hatcher's Floors installs, repairs, sands, and finishes hardwood floors. The company offers green floor finishes and specializes in staining with oil, water-based polyurethane, and tung oil. Hatcher's also sells, installs, and repairs carpet, vinyl, and ceramic tile. Additionally, the company offers dustless and sandless refinishing and dustless sanding services.
Warranty
The company offers a limited lifetime warranty on all products and services.
Company History
Hatcher's Floors was founded in 1984.
Distinctions
The company is a member of the National Wood Flooring Association (NWFA).
Licenses
#2705035945
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“They were great. They were competitively priced and they did a very good job. I was pleased. I'd give them an A+. My recollection is that I was very happy with what they did. I would recommend them.”

Review by
01/09/2018

“I used them two or three years ago. That was the first time I used them and they were good. I'd give them an A, it was pretty good. I have no complaints. I would recommend them.”

Review by
01/02/2018

“Hatcher’s Floors just did a good job. They were very good and did a good job and did it on time, on schedule, and on budget. They did work in just one room for me. I'd give them an A.”

Review by
01/02/2018

“They did what they said they were going to do and I'm pretty sure on the price they quoted me. They installed some flooring and sanded and resealed some existing flooring on the majority of the house. I'd say they're an A.”

Review by
01/02/2018

“Hatcher’s were OK. They came on time. They did the work. They cleaned up after themselves, and the work they've done has been very good.”

Review by
01/02/2018

“They were just a subcontractor for a company that we were using. I'd give them a B.”

Review by
01/02/2018

“We had a wonderful experience with them. I just liked their professionalism and they do excellent work. They've refinished floors for us and they also laid new hardwood floor in the kitchen and dining area foyer. They're an A+. We always recommend them to everybody.”

Review by
01/02/2018

“They had an arrangement with a group that did moving so everything was very easy. They were able to move stuff from one place to the other and then do half the floor and then move things to the other half. It was very easy. I had them do it while I was on vacation. I did the whole house. A+ is fine. There were no issues. They came back to do a final staining job on my staircase going upstairs because it wasn't quite perfect and they immediately came back and did that.”

Review by
01/02/2018

“I'd rate them as an A. It was excellent.”

Review by
01/02/2018

“I had a positive experience.”

Review by
12/14/2017

“It was a positive experience.”

Review by
12/14/2017

“They're just efficient. I'd give them a B+.”

Review by
12/14/2017

“I was very happy with their service. They explained what they wanted to do and how they wanted to do it, very well. They answered all of my questions very nicely and very thoroughly. They were very competitively priced. They were there when they said they were going to be there and they were finished when they said they were going to be finished and my floors look fantastic. I had no complaints and I would highly recommend them.”

Review by
12/14/2017

“Hatcher’s Floors did a wood floor install on my kitchen floor and there were a couple of areas where I wasn't happy with that particular slice of wood and they did come back and replace it with a new one. I'd give them an A. The only thing I would mention is they were a subcontractor, I was working with a prime and they were the sub, so I did not engage them separately or arrange for any of their work but I was here when they did it and they were responsive when I had a problem. I'd use them again.”

Review by
12/14/2017

“I thought they did a wonderful job. It looks great. I love it. I don't have any complaints. I have open stairs and they covered them with veneer so they look very modern and the whole thing is great. They did a great job, were courteous, and didn't do any damage. They're A+. I have already recommended them to people.”

Review by
12/14/2017

“It was great. The price was very good. I'd give them an A. They knew what they were doing and I picked them because they could do the job. I would recommend them.”

Review by
08/31/2016

“They're very good. They completed the flooring job last summer, it was hardwoods. They gave a very good explanation of the process, and they did a good job. I'll give them an A.  ”

Review by
08/31/2016

“They put three layers of polyurethane on and sanded them down. They were punctual, they cleaned up, and they did a good job. I would grade them as an A+.”

Review by
08/31/2016

“They refinished all of the hardwood flooring in my house. They were thorough, and they took their time around the detailed areas. I'd grade them A.”

Review by
08/31/2016

“They did some refinishing. This is the second time I've used them, and they were good both times. I'd grade them an A.”

Review by
08/31/2016

“We had our floors refinished. I picked them because I liked their price and the work. I'd grade them an A+.”

Review by
08/31/2016

“They put a kitchen floor in. They were very good, and it's a very nice floor. I would recommend them.”

Review by
08/31/2016

“Hatcher’s refinished my floors. They were very prompt and thorough. I'd give them an A. I already have recommend them to friends.”

Review by
08/31/2016

“They did a whole installation on my main level. They were really good with the details, so that was nice. It was A+ in all areas.”

Review by
08/31/2016

“Hatcher’s sanded, stained, and put polyurethane on two floors in my home. Their workmanship was thorough. I’d say they’re an A+.”

Review by
08/31/2016

“They were refinishing hardwood floors. I would grade them a B. I had some concerns about some follow up that needed to be done.”

Review by
08/31/2016

“Everything worked exactly how they said it would, and it happened exactly when they said it would happen, no guesses. I would give them an A.”

Review by
08/31/2016

“Hatcher’s replaced some hardwood flooring that had been in the house for about 9 years. It looks fine. I wasn't around when they were putting it in, but there were no problems. I'd say they are an A.”

Review by
08/31/2016

“They refinished our solid wood floors, sanded them down, and re-stained them. They did a good job, they were clean, and the price was fine. We were happy with it. I'd probably grade them a B+. Their customer service was good. It's just hard for me to give A's—you've got to be perfect.”

Review by
08/31/2016

“They tore out the old hardwood floors in our kitchen, put in a new one, and refinished it. I liked everything: they're responsiveness, they’re neatness, etc. I think they did a very good job. I would grade them an A, and I have already recommended them.”

Review by
08/31/2016

“They were refinishing and staining for me. I liked the guys. That means a lot when you have people in your home, and they were just really, real nice guys. I'd grade the overall experience an A; and I've already recommended them.”

Review by
08/31/2016

“Hatcher’s did a refinishing job. They were generally friendly and affordable, and they did the job. It was also in the middle of the snowstorm when they did the work, so that was also kind of nice and pretty accommodating. I'd say they are a B overall. I felt pretty good about their expertise. There were some quality issues that we found. We never followed up with them, but there were a few things that we probably should've followed up with them on, like missing spots under radiators and stain that was a little inconsistent here and there, but not terrible.”

Review by
08/31/2016

“It was a very satisfactory job. They put the hardwood floor down on a plywood base. The gentleman that we dealt with was very knowledgeable, and he came by, looked the job over, and stayed on top of it for us. There were a couple of complaints, but we never addressed it with them. One of the boards that they put down looked like it hadn't been properly finished in the warehouse. That's not their fault, but the gentleman that put it down could have seen it and corrected it before it got out of hand. Then there was another place in front our fireplace. I don't know what the problem was, if they drilled a hole or what, but they filled it in with silicon instead of wood filler and then stained it to match the rest of the floor. Those were the only two things that we were unhappy with. I'd say it was an A- or a B+ job. Their quality of work was good, no problem with that. Their customer service was very good, very good, no complaints on that. They were on time. They had very good cleanliness. They cleaned up the mess and took it out. In fact, I was very surprised that they were able to do it as well as they did. I'm not a floor man, but judging what they did I'd say it was A. I would recommend them.”

Review by
08/31/2016

“There was a snag in the agreement. It was flooring that I picked, and I wanted it three-and-a-half inches wide. They were supposed to put in the order, and they said they didn't anticipate that there would be any problems. However, once we got word of the delivery time, they said that the supplier of the wood could not come up with the wood supply that I picked out so they shifted me to something else. They did come. I think it was Ed, the main guy, he came in and did the measurements, and I spoke with him for the order. I was up against the wall at the last minute. I needed to get it done because my new tenant was moving in. I couldn't wait a couple of weeks more for the delivery of the wood that I really, really wanted. I was switched over to something else, and it was not my choice. I would grade them just a B. The quality of the work was OK. It wasn't 1% total satisfaction. And the price was expensive. I paid full price for everything I wanted that I didn't get.”

Review by
08/31/2016

“They refinished my floors in two different houses that I had. They did staining and refinishing. They did very good work, and they discussed the work with me before they did the work. On the flooring, they did a sample to show what the stain would look like to confirm that it was what I wanted. They were just very thorough to make sure that the work that they were going to do was what I was looking for. They're an A.”

Review by
08/31/2016

“They were good. They redid a stairwell, they refinished the hardwood floors on the stairwell. I would say they're a C+. The issue was although on the stairs they did a great job and the stairs were great, they weren't able to match the color of the existing floor. So it's just slightly off which bothers me. For a project like this, they should be able to better match the floors, the new stain into the old stain.”

Review by
08/31/2016

“I had an outstanding experience with Hatcher’s Floors. They were excellent. They repaired several areas of hardwood floor. There was one place where the actual planks were leveled, and they did a special treatment to make it look like the old wood. Because of the job that Hatcher’s Floors did, we did not have to rip out all the hardwood floors and replace them. They did an excellent repair job. They’re an A+.”

Review by
08/31/2016

“They refinished my wood floors. They came when they said they were going to come, they did what they said they were going to do, they charged the price they said they were going to charge, and they didn't break anything. I'd give them an A. I don't know anybody who needs a floor service, so it's unlikely that I could recommend them, but if I did know somebody it is very likely that I would recommend them.”

Review by
08/31/2016

“They were OK. They had to put down new hardwood, and refinish. The guys that worked on it were pleasant enough but they had to come back three times to finish, they kept missing pieces. The quality of work seemed good; it was just little pieces of the finished wood, and it took me two weeks to get them come back. I would not recommend them.”

Review by
08/31/2016

“They did a floor refinish for me. I liked the quality of their work.”

Review by
08/31/2016

“I think they're an A grade.”

Review by
10/15/2015

“They did a good job.”

Review by
10/15/2015

“I come home from work from DC at 6 at night. The guys would be waiting wanting to come in. No scheduling. Doesn't work for me. I called Mr. Hatcher to tell him about it and he got real nasty, the owner of the company. We'll never do business with them again. They did hardwood floors for me. When you come home and leave the house at 6 in the morning and they're waiting down your street to come inside your house 6:30 at night when you're exhausted without an appointment, it's not nice. I would never use them again, would never recommend them to neighbors or anything else. The quality of the work was good. The room looks wonderful. The scheduling was horrible. I'd never use them again. They do what they want as far as scheduling goes. It's all to their convenience. It's not to my convenience. I'm in my sixties. When I leave the home at 6:30 in the morning and I get home at night and I understand they're going to be there the next day on my day off but they're waiting down blocking the road waiting for me to come into my house at night that's not good.”

Review by
10/15/2015

“They put tile floor in for me. The people putting in the floor, the actual workmen, were fantastic. The customer service of the guy that sold them to us was very poor. There was a problem with the floors originally. The floors that they ordered didn't fit correctly, so they were trying to get in touch with the manufacturer but he didn't keep us posted. We had to continually call them to find out what was going on. We had to walk on concrete for about three weeks while this was getting while they were remedying the problem getting new floors. We just had to keep calling and calling. He never kept us posted about what was happening or they're just trying to reach and so we had to call them for the three weeks to find out what was going on. It was very poor. I would not recommend them to anybody. The guys putting in the floor were very professional. They did a great job. We liked them and Ed the person who sold us the floors was poor. He was nice but he didn't keep us in the loop. I would give them an F but when they had the right floor and the guys that were putting in the floor I would give them an A.”

Review by
10/15/2015

“It was great. They did a wonderful job. Good price and very professional. They refinished my hardwood floors. They did a wonderful job. Most of it was refinishing. It was the top floor, all four bedrooms, the hallway and steps coming down and one room downstairs. They get an A.”

Review by
05/12/2015

“They did the work in the amount of time that they said they would at the amount of cost level. They just did flooring for the main floor of the house, I chose them because they were recommended by my contractor. I didn't have any particular experience with them so I can't say either way. I would grade them a solid B+.”

Review by
05/12/2015

“I don't have much time, what do you need to know. It's OK, not as nice as what I had before. I chose them mostly because USAA had them down as one of the companies and they were in the Arlington book that says they are one of the preferred companies. They were good and courteous so I would give them a 6 or 7.”

Review by
05/12/2015

“They did the work on time, and they did a thorough job. I had a few extra spots that I needed done, and they were flexible. I was happy with Hatcher's Floors. They just did a particular part—the previous owners had used them for one floor, so I had them do the other floor. I would grade them an A.”

Review by
05/12/2015

“They did all the floors on the main level, and they did a very good job. Their customer service was excellent. Hatcher’s Floors is very accommodating, and the work was outstanding. They were very understanding, and they couldn't have been kinder—they are just awesome people. They deserve an A+.”

Review by
05/12/2015

“It was a good experience except for the fact that we have a floor and there are some repairs that need to be done. They just did the kitchen and then they also put the rug down in the basement. My husband is the one who chose them so I don't know and they were recommended by our insurance company. I would grade them a B.”

Review by
05/12/2015

“Their staff was very professional, and they did a great job and cleaned everything up—there was no mess. They installed brand-new hardwood floors on the top level, and they sanded and refinished our entire first level. They've done all of our hardwood. My wife’s realtor recommended them. I would grade them an A+.”

Review by
05/12/2015

“They were good and efficient but when they replaced the floor it didn't match the other floor, so I'd say they were average. I'd used them twice before and had good results. They didn't come back and look at the floor after I told them it didn't match, so I can't say anything good about their customer service. I'd give them a C+.”

Review by
05/12/2015

“They did a great job, good price great results. And we had a few issues that with things they came out and took care of it right away. They refinished our hardwood floors. One of our neighbors had used them. I would grade them an A.”

Review by
05/12/2015

“They were quick, and the floors were put in very professionally. There were no funny bumps or anything that we would have to call them back for. My wife made the choice based on a recommendation from our neighborhood. I’d say they get an A+.”

Review by
05/12/2015

“We called Hatcher’s Floors out after an insurance claim, and they did repair and refinishing work for me. The sales rep for Hatcher’s did a good job of explaining what they do and the types of flooring and finishes to use. They earned an A.”

Review by
05/12/2015

“I got a quick response from them, the work only took a week, we've move very quickly and the price was reasonable. They refinished the floors, sanded it down, stained and recoated it. It was two levels of the house. I would grade them an A.”

Review by
05/12/2015

“I like their responsiveness and the quality of the work they did. They refinished my hardwood floors. I chose them because I had seen their work in the past and because of their willingness to work with my schedule. They get an A from me.”

Review by
05/12/2015

“Hatcher’s Floors were good—very professional, very fast, and efficient. It was a good experience. They gave me great customer service. They did 80 percent of the house. They came highly recommended, so that's pretty much why we chose them. They’ve earned an A+.”

Review by
05/12/2015

“They did a great job, they're price was good, their clean up was good their crews were good I was just very happy with them. They did my hardwood floors. I chose them because we had used them in the past and were happy with them. I would grade them an A.”

Review by
05/12/2015

“they responded they refinished all the hardwood floors in our home. They seemed to be the most comprehensive in the area, that's what they do, they were quick that's what they do. I would grade them a B-.”

Review by
05/12/2015

“I had new flooring installed next to original flooring that was refinished. I liked everything about them. I would give them an A—it was great. I have used them in a couple of houses, and they are super.”

Review by
05/12/2015

“They did a phenomenal job. I’d give Hatcher's Floors excellent marks in every category. I was referred to them by another contractor. They did several stairs, a hallway, and an elevator in my house. I would grade them A+.”

Review by
05/12/2015

“They came in, they did the job that they were suppose to and they did a really good job. They did the whole house. I chose them because I use them on the jobs we do, and I knew they did a good job. I would grade them a B.”

Review by
05/12/2015

“They put in hardwood flooring for me. They did the entire house—the first floor and the upper floors. They did a good job installing the floor. They were on time, and they were neat and tidy. I would grade them an A.”

Review by
05/12/2015

“We've used them three or four times. Most recently, they did the master bedroom. We chose them because we knew the product, and that's who we've gone with for the past 15 years. Their work was A+.”

Review by
05/12/2015

“They went beyond what was necessary to make sure the floor was laid properly. They did the entire place, I chose them because of price. I would grade them A+ whatever the highest is.”

Review by
05/12/2015

“They did the job, and they did it well. They were in and out. They took care of some flood damage that I had. The first reason I chose them was that they were in Best Pick Reports.”

Review by
05/12/2015

“Hatcher’s Floors came out and redid the kitchen hardwood floor. Everything looks nice, and everything was fine. It was excellent.”

Review by
05/12/2015

“They repaired some carpet for me. I liked their customer service and the fact that they were on time. I would rate them an A.”

Review by
05/12/2015

“Hatcher’s Floors did work for me. They were good. They worked on half of the house, and I would grade them an A.”

Review by
05/12/2015

“They refinished my floors. I liked the work they did for me. They were on time and had good customer service.”

Review by
05/12/2015

“Hatcher’s Floors refinished my floors. I liked their customer service, and I liked that they were on time. I’d give their business an A.”

Review by
05/12/2015

“My floors were done on time and to my liking. It was hardwood floor refinishing. I had not used them before. I would grade them an B+.”

Review by
05/12/2015

“They're responsive, the work was good quality, and they finished in a timely manner. They replaced our hardwood floors on my whole second level. They’re A-rate.”

Review by
05/12/2015

“They did the floors in part of my house. I liked the quality of their work, and I liked that they returned my call. I chose them because my friend used them.”

Review by
05/12/2015

“What happened was we picked the wrong kind of floor, we picked the linoleum and it just didn't, it was wrong. It was my fault I should have researched more, he did the best he could on the installation. There are seams that are unsightly, there are little places where we had to stitch together I wish I had gotten hardwood and then maybe tile in the kitchen. It was a big mistake, I don't blame the installers because we bought the floor and they installed it. He came back and did some reinforcement on the seams and another place where the hardwood needs and another place where the hardwood needs to be redone. He did the best he could. I would say I'm satisfied with extenuating circumstances, like I explained it was the wrong selection to begin with, when the lady came out to do the measuring and then when we went to the store to do the measuring, I wish someone would have told me you’re going to have a seam here and a seam there. If I had my druthers I would pull it all out, and redo it with the right kind of stuff. Like I said the installers did what they could do, it was just a big mistake.”

Review by
05/12/2015

“I thought they were good. They had done the work enough that they knew how to cost the job in terms of materials and hours, so their cost was accurate. Their cost was a little bit expensive but it was within 10% of what you would get probably some other place. When you deal with contractors like that, the more times they've done the work, they know how to cost it out, they know what the risks associated with it are, they know what materials you need and how much those materials are going to cost. And so you tend to get a very good estimate on labor plus materials and then when they actually do the work, it goes without hitch. And they were very smooth to deal with, and then I had the guy over and I talked to him, because I always talk to somebody and get their sense for what it is that I want done and how they see it needs to be done I kind of size them up and see if they understand what their talking about. So, and do I communicate well with them? Because that's part of it, them knowing what you want to do, and you knowing the art of the possible is for them. I would grade them an A-.”

Review by
05/12/2015

“When I was picking out the tile for the kitchen, turns out that the store it was purchased from gives a discount to the company and he kept the discount. He didn't pass the discount on to me. Their explanation was that it's like when you purchase a car and take it in for servicing they get something for $10 and charge you $20. That's something Mr. Hatcher himself had not discussed. Every time I kept asking how much everything cost he would never tell me. Finally, his office manager said, 'Listen, we keep the profit. We charge you $100 and we only pay $50 for it.' I thought that was a rip-off. Also, I asked one of the jobs not to be done because I wasn't hearing from Mr. Hatcher himself and he went ahead and ordered the tile after I said if I don't hear from you by tonight, cancel the order. He'd already put the order in so there was a lack of communication. I'd never deal with them again, never. For the money that I spent I would never deal with them. I'd give them a D.”

Review by
05/12/2015

“Their excellent and I wished I had used them for the rest of my floors. They were very capable and skilled and knowledgeable, especially Dave Hatcher was extremely knowledgeable. And I trusted him very much and he gave me very good advice about what to do with my floors and the end product was excellent. I had a large job to do and I split it in half, I had him do the 100 year old floors because he seemed to know them really well and was willing to sand them by hand. And I had another company that was half the price do the other floors, the newer floors. But I wish I had to gotten the same quality of work from the other company. And recommendation from the other company that I got from Dave Hatcher's they did a great job. Correct he did the 100 year old flooring that was in that area and every other company wanted to sand it and because it wasn't in good shape, I didn't want to sand it because I was afraid it would break up and Dave also didn't recommend doing it and he agreed to do it by hand, where it needed it. It worked out great, it required a highly skilled company to do that floor. Yes that's why I chose them because I interviewed about six companies. I would grade them an A+.”

Review by
05/12/2015

“They did an unbelievably beautiful job. I'm in love with Hatcher’s Floors. Two other companies had come to my home and taken a look at my floors, which had 40 years of dog stains on them, and said, ‘There is nothing we can do—we have to replace the floors.’ I didn’t want to replace the floors; that's a pretty major expense. I mentioned something to my realtor, and my realtor said, ‘You need to call Hatcher's Floors.’ The first thing that impressed me was that the brochure from Hatcher’s said they were responsible for doing the floors for the restoration at Mount Vernon. I invited them out, and they walked in and said, ‘Oh, no problem—we can fix this for you.’ I said, ‘Are you going to have to stain things black so you don't see the dog stains?’ He said, ‘Absolutely not, and we will make them gorgeous.’ That's why I'm in love with Hatcher’s. Another thing I liked is that they protected the rest of my furniture and the rest of the things in my house with a plastic cover that they draped on things. They hung things from the ceilings, and they closed off doors. I had no residual dust in my house. It took them three days, and then they had to come back a fourth day to put another coat of varnish on. These people are miracle workers, and I’d give them the highest ratings. On a scale of one to ten, I’d rate them an eleven.”

Review by
05/12/2015

“The estimator was great he came in and was really knowledgeable. They were scheduled, they were accurate with their scheduling they showed up when they were suppose to show up. I had used them before about ten years ago, they did a really good job before so overall it was a very good experience. Specifically what I liked they did a good job on my floors, they showed up and did the job as discussed. Why did I? I think I chose them because I used them before and they do good work and they are reputable they had other people that they had done work. I used them before I'd say that is probably why. I would probably give them a B+. The reason why I wouldn't give them an A was because there was a runner stairway I couldn’t see the wood under the runner, I just assumed it was in perfect condition. When they were to do my floors they were to remove the runner and I guess they edged the stairs with a scraper, and there were some rough areas on the stairs we were done installed the final product and came back to us and said this doesn't look right, it looks like you scraped up the stairs. When they were like that in the beginning. Which if they would have been upfront and showed it to me and said, look we are getting ready to start work on this, this is the way they look now, what do you want to do? It was a little miscommunication issue, with the guys doing the work, in the end they were going to come back and fix it because I called them on it. But they would have had to sand the polymer on it or whatever you call it off, but I didn't want my family read the fumes so I decided to let it go. I don't think that they guy was lying to me, but if he would have pointed it out to begin with, it would saved I think it would have worked out in the end so I would grade them an B+.”

Review by
05/12/2015

“There were two small areas of trim that they didn't complete. There was one area of stain that was missed. After several calls of asking could they please bring the quarter-round trim to finish off the room were completely ignored. Finally the owner called and apologized, 'We'll get it right to you,' and nothing ever happened. I neither got the stain nor the quarter-round finished off in the room. To me it was just completely ignored and once they had the check that was it, they were gone. They seemed reasonable in price and I think I may have gotten a reference from somebody that had used them before and I was looking for a good product for the floor. I chose them because of those two considerations. I'd give them a D.”

Review by
05/12/2015

“They were flexible when we had an issue getting the permit completed. We found their two technicians to be very dedicated to their work and proficient in their work. And we are very happy with the results. That I can't answer because my wife chose them and she is not here right now. I believe they were recommended to her by somebody else in our building. I think she had two or three estimates but why she specifically picked Hatcher's I'm not sure. I just retired after 40 years in the Navy I know perhaps a motivator but it would have been a small one and based on the fact that I was in active duty, they offered a small military discount. I would grade them an A.”

Review by
05/12/2015

“They were great, they were punctual. They were detailed oriented as far as their explanation of their services went. They gave wide range of options as far as the stain the finish the floors. They were timely all the way through the completion of the project and they were pretty affordable. All in all they were a high quality outfit. It was a referral actually, my parents had their floors done with these guys and they said that they were highly recommended so I just went with them. I saw my parents house they did a very job on their floors so I just figured that it would just be the same thing over at my place. I would grade them an A.”

Review by
05/12/2015

“It was fair, they told us that they were going to do it on a certain date and they did it three weeks later. And we picked the date because we were going to be gone for an extended period of time and we wanted the floors to cure. And since they didn't come when they said they were going to come, we got back the floors were soft and my dogs immediately trashed them. And it ended up costing me a lot of money. We had used them before at another house and had been satisfied. I don't know that there is one thing that stood out about their customer service. I would grade them a B-.”

Review by
05/12/2015

“Yes Hatchers put in carpet in our basement. They were helpful in the showroom didn't pester us, the price they came out on time and they were respectful of our house. Everything went very smoothly. Our house is about 3,000 square feet and they did our basement and the stairs. We actually had done hardwood floor replacement on the top levels and they were second contender, we did not like the people that we went with and then when we did our work on our basement, we decided to go with them because we had already researched them and they worked with our price and our insurance company. I would grade them an A.”

Review by
05/12/2015

“They do quality work and it was done quickly. They refinished one whole floor basically. I chose them just because the ease of finding them and the reputation of their work, however their customer service was a little lacking. I would grade them an A. I thought their customer service was lacking because most everything was done via email, no one on one, I didn't have an in home consultation, I did but it was about five minutes. It was very quick and any email correspondence was very brief.”

Review by
05/12/2015

“They were great. I love the finished product. I was out of town the whole time, and when I showed up, my house looked fine, which is the best way to have work done. They were recommended by a friend. They came on time, the estimate came out the same as the final cost, everything was clean, and it was done on time, which was a big deal. We were moving, so they had to get the work done before our furniture could be delivered. The finished product was great. We've recommended them to friends. I would grade them an A.”

Review by
05/12/2015

“It was difficult to visualize what it was going to look like, so they gave me the time to decide and understand what kind of wood I wanted regarding the width and stain. The guys showed up on time, and they did a good job. The flooring looks great—it was just an overall great experience. They put in hardwood flooring everywhere that could support hardwood floors. I had asked a couple of people who had wood flooring put in for recommendations, and they knew of Hatcher’s Floors, so I chose them. They’re A+.”

Review by
05/12/2015

“I would never hire them again. They were very difficult to communicate with. I'm not all that pleased with the work they did. As a result of that, I will also never again hire anybody I find in Best Reports. I had them come out to clean and refinish floors for the whole first floor of a townhouse. I thought they were overpriced. I'd give them a C.”

Review by
05/12/2015

“We took a long time to make a decision about what we were going to do, and they were patient with us. They were easy to work with when we finally locked it down, and they scheduled it with us as soon as they could. The guys who came out had sort of a mixed project to do—we had a carpet installed, and we also had a small patch of hardwood that needed to be replaced, so they did those.”

Review by
05/12/2015

“They worked on schedule they were very informative and very friendly and I thought their price was fair. I live in condo and they did it for the whole condo. What company? Well I had estimates with three companies I think, they being one of them. And I just liked the way they explained the process, I liked the price and that's why I chose to go with them. I would grade them an A.”

Review by
05/12/2015

“I liked everything, I already know about the work the job they do, because of the places that I work. They were very professional provided a good bid, and did a great job and they did everything they said they do. No I chose them because of my experience basically, I didn't chose them over another company I just chose them because of their work. I would grade them.”

Review by
05/12/2015

“They did great work, we told them what we wanted to have done, they came in and did an estimate that was right on target and they just did a great job. They replaced carpet with hardwood, it was the second floor of the house. It was a referral, but we got estimates from a few folks, they were a little bit more expensive, but clearly really professional and knew their stuff and I'm happy with the way it turned out. I would grade them an A.”

Review by
05/12/2015

“They were timely, very efficient when we actually had a few little spots that needed to be redone, and they came back promptly and took care of it pretty promptly. Their prices were very good and I would say the service was quite good. I chose them partly because of pricing and party because we've used them before, they did our home about ten years prior and we moved to a new place and did the floors upstairs. I would grade them an A.”

Review by
05/12/2015

“They were fantastic I have no complaints at all with Hatchers. They sanded and refinished the floors that we have. Yes they were on time and had good customer service. I would say an A- there were a couple points that were (audio) there were spots. There were a couple of points where you would say they were perfect and then something in a world where things actually exist there were spots.”

Review by
05/12/2015

“They were able to fit it into their schedule that's one, and it was done quick. They gave us several options, different prices different products based on our timeline when we needed it, they fit it right in. They just refinished the original floor and that was in that part of the house they came in and resurfaced it, stained it and put a clear coat on it. They were a referral from a friend of mine. I would grade them a B.”

Review by
05/12/2015

“The person that came and did the estimate was very friendly and explained everything really well. We weren't living here when the guys came in and did the work, so it wasn't really disruptive to us, but they were very helpful about explaining what they were going to do. They showed us the different color options and everything, and they were patient when I had trouble making a decision. They did the first floor—most of it was wood. I’d rate them an A.”

Review by
09/26/2014

“They were the ones that sanded my floors. They did very well. The technician was very conscientious, did his work, returned things where they were placed, told me to keep the rugs off til the floors were completely dry, and then he left. I would give them an A.”

Review by
08/13/2014

“They showed up on time. They did the work. There were some things they had to come back for and they came right back for them and took care of it. They put in a wood floor in the kitchen. The cleanup was pretty good. This is my first time using this company. This company was recommended by a friend who had used them in the past. I'd give them an A.”

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