Hatcher's Floors Inc.
8th year as a Best Pick
Best Pick 2018
certified company
Based on 386 Surveys
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Compiled Score: star star star star star
Hatcher's Floors Inc. has received 5 out of 5 stars (A-rating) based on 386 customer surveys conducted by Best Pick Reports.
8th year as a Best Pick Call
"We stand above the rest because we don't cut corners or alter our finishing products, we acclimate wood as required, and we stand behind our work. Our company philosophy is 'Do what you say, when you say it; do it right; and fix it if there's a problem.'"

Dave Hatcher | President
Company Information
Services Offered
Hatcher's Floors installs, repairs, sands, and finishes hardwood floors. The company offers green floor finishes and specializes in staining with oil, water-based polyurethane, and tung oil. Hatcher's also sells, installs, and repairs carpet, vinyl, and ceramic tile. Additionally, the company offers dustless and sandless refinishing and dustless sanding services.
The company offers a limited lifetime warranty on all products and services.
Company History
Hatcher's Floors was founded in 1984.
The company is a member of the National Wood Flooring Association (NWFA).
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

“I thought they did a wonderful job. It looks great. I love it. I don't have any complaints. I have open stairs and they covered them with veneer so they look very modern and the whole thing is great. They did a great job, were courteous, and didn't do any damage. They're A+. I have already recommended them to people.”

“We had a wonderful experience with them. I just liked their professionalism and they do excellent work. They've refinished floors for us and they also laid new hardwood floor in the kitchen and dining area foyer. They're an A+. We always recommend them to everybody.”

“They had an arrangement with a group that did moving so everything was very easy. They were able to move stuff from one place to the other and then do half the floor and then move things to the other half. It was very easy. I had them do it while I was on vacation. I did the whole house. A+ is fine. There were no issues. They came back to do a final staining job on my staircase going upstairs because it wasn't quite perfect and they immediately came back and did that.”

“I'd rate them as an A. It was excellent.”

“Hatcher's Floors did a wood floor install on my kitchen floor and there were a couple of areas where I wasn't happy with that particular slice of wood and they did come back and replace it with a new one. I'd give them an A. The only thing I would mention is they were a subcontractor, I was working with a prime and they were the sub, so I did not engage them separately or arrange for any of their work but I was here when they did it and they were responsive when I had a problem. I'd use them again.”

“Hatcher's Floors just did a good job. They were very good and did a good job and did it on time, on schedule, and on budget. They did work in just one room for me. I'd give them an A.”

“Hatcher's were OK. They came on time. They did the work. They cleaned up after themselves, and the work they've done has been very good.”

“I had a positive experience.”

“I used them two or three years ago. That was the first time I used them and they were good. I'd give them an A, it was pretty good. I have no complaints. I would recommend them.”

“It was a positive experience.”

“I had an outstanding experience with Hatcher's Floors. They were excellent. They repaired several areas of hardwood floor. There was one place where the actual planks were leveled, and they did a special treatment to make it look like the old wood. Because of the job that Hatcher's Floors did, we did not have to rip out all the hardwood floors and replace them. They did an excellent repair job. They're an A+.”

“They put three layers of polyurethane on and sanded them down. They were punctual, they cleaned up, and they did a good job. I would grade them as an A+.”

“They did a whole installation on my main level. They were really good with the details, so that was nice. It was A+ in all areas.”

“Hatcher's sanded, stained, and put polyurethane on two floors in my home. Their workmanship was thorough. I'd say A+.”

“Everything worked exactly how they said it would, and it happened exactly when they said it would happen, no guesses. I would give them an A.”

“I think they're an A grade.”

“They're very good. They completed the flooring job last summer, it was hardwoods. They gave a very good explanation of the process, and they did a good job. I'll give them an A.”

“Hatcher's refinished my floors. They were very prompt and thorough. I'd give them an A. I already have recommend them to friends.”

“They did a floor refinish for me. I liked the quality of their work.”

“They did some refinishing. This is the second time I've used them, and they were good both times. I'd grade them an A.”

“They refinished my floors in two different houses that I had. They did staining and refinishing. They did very good work, and they discussed the work with me before they did the work. On the flooring, they did a sample to show what the stain would look like to confirm that it was what I wanted. They were just very thorough to make sure that the work that they were going to do was what I was looking for. They're an A.”

“They tore out the old hardwood floors in our kitchen, put in a new one, and refinished it. I liked everything: they're responsiveness, they're neatness, etc. I think they did a very good job. I would grade them an A, and I have already recommended them.”

“Hatcher's replaced some hardwood flooring that had been in the house for about 90 years. It looks fine. I wasn't around when they were putting it in, but there were no problems. I'd say they are an A.”

“They put a kitchen floor in. They were very good, and it's a very nice floor. I would recommend them.”

“They were refinishing and staining for me. I liked the guys. That means a lot when you have people in your home, and they were just really, real nice guys. I'd grade the overall experience an A; and I've already recommended them.”

“They refinished all of the hardwood flooring in my house. They were thorough, and they took their time around the detailed areas. I'd grade them A.”

“They did an unbelievably beautiful job. I'm in love with Hatcher's Floors. Two other companies had come to my home and taken a look at my floors, which had 40 years of dog stains on them, and said, 'There is nothing we can do—we have to replace the floors.' I didn't want to replace the floors; that's a pretty major expense. I mentioned something to my realtor, and my realtor said, 'You need to call Hatcher's Floors.' The first thing that impressed me was that the brochure from Hatcher's said they were responsible for doing the floors for the restoration at Mount Vernon. I invited them out, and they walked in and said, 'Oh, no problem—we can fix this for you.' I said, 'Are you going to have to stain things black so you don't see the dog stains?' He said, 'Absolutely not, and we will make them gorgeous.' That's why I'm in love with Hatcher's. Another thing I liked is that they protected the rest of my furniture and the rest of the things in my house with a plastic cover that they draped on things. They hung things from the ceilings, and they closed off doors. I had no residual dust in my house. It took them three days, and then they had to come back a fourth day to put another coat of varnish on. These people are miracle workers, and I'd give them the highest ratings. On a scale of one to ten, I'd rate them an eleven.”

“They did all the floors on the main level, and they did a very good job. Their customer service was excellent. Hatcher's Floors is very accommodating, and the work was outstanding. They were very understanding, and they couldn't have been kinder—they are just awesome people. They deserve an A+.”

“They did a phenomenal job. I'd give Hatcher's Floors excellent marks in every category. I was referred to them by another contractor. They did several stairs, a hallway, and an elevator in my house. I would grade them A+.”

“They were great. I love the finished product. I was out of town the whole time, and when I showed up, my house looked fine, which is the best way to have work done. They were recommended by a friend. They came on time, the estimate came out the same as the final cost, everything was clean, and it was done on time, which was a big deal. We were moving, so they had to get the work done before our furniture could be delivered. The finished product was great. We've recommended them to friends. I would grade them an A.”

“Hatcher's Floors were good—very professional, very fast, and efficient. It was a good experience. They gave me great customer service. They did 80 percent of the house. They came highly recommended, so that's pretty much why we chose them. They've earned an A+.”

“I had new flooring installed next to original flooring that was refinished. I liked everything about them. I would give them an A—it was great. I have used them in a couple of houses, and they are super.”

“Hatcher's Floors came out and redid the kitchen hardwood floor. Everything looks nice, and everything was fine. It was excellent.”

“It was difficult to visualize what it was going to look like, so they gave me the time to decide and understand what kind of wood I wanted regarding the width and stain. The guys showed up on time, and they did a good job. The flooring looks great—it was just an overall great experience. They put in hardwood flooring everywhere that could support hardwood floors. I had asked a couple of people who had wood flooring put in for recommendations, and they knew of Hatcher's Floors, so I chose them. They're A+.”

“We've used them three or four times. Most recently, they did the master bedroom. We chose them because we knew the product, and that's who we've gone with for the past 15 years. Their work was A+.”

“They were quick, and the floors were put in very professionally. There were no funny bumps or anything that we would have to call them back for. My wife made the choice based on a recommendation from our neighborhood. I'd say they get an A+.”

“Their staff was very professional, and they did a great job and cleaned everything up—there was no mess. They installed brand-new hardwood floors on the top level, and they sanded and refinished our entire first level. They've done all of our hardwood. My wife's realtor recommended them. I would grade them an A+.”

“I like their responsiveness and the quality of the work they did. They refinished my hardwood floors. I chose them because I had seen their work in the past and because of their willingness to work with my schedule. They get an A from me.”

“They did the floors in part of my house. I liked the quality of their work, and I liked that they returned my call. I chose them because my friend used them.”

“They did the work on time, and they did a thorough job. I had a few extra spots that I needed done, and they were flexible. I was happy with Hatcher's Floors. They just did a particular part—the previous owners had used them for one floor, so I had them do the other floor. I would grade them an A.”

“The person that came and did the estimate was very friendly and explained everything really well. We weren't living here when the guys came in and did the work, so it wasn't really disruptive to us, but they were very helpful about explaining what they were going to do. They showed us the different color options and everything, and they were patient when I had trouble making a decision. They did the first floor—most of it was wood. I'd rate them an A.”

“Hatcher's Floors did work for me. They were good. They worked on half of the house, and I would grade them an A.”

“They refinished my floors. I liked the work they did for me. They were on time and had good customer service.”

“They repaired some carpet for me. I liked their customer service and the fact that they were on time. I would rate them an A.”

“Hatcher's Floors refinished my floors. I liked their customer service, and I liked that they were on time. I'd give their business an A.”

“They put in hardwood flooring for me. They did the entire house—the first floor and the upper floors. They did a good job installing the floor. They were on time, and they were neat and tidy. I would grade them an A.”

“They're responsive, the work was good quality, and they finished in a timely manner. They replaced our hardwood floors on my whole second level. They're A-rate.”

“We took a long time to make a decision about what we were going to do, and they were patient with us. They were easy to work with when we finally locked it down, and they scheduled it with us as soon as they could. The guys who came out had sort of a mixed project to do—we had a carpet installed, and we also had a small patch of hardwood that needed to be replaced, so they did those.”

“We called Hatcher's Floors out after an insurance claim, and they did repair and refinishing work for me. The sales rep for Hatcher's did a good job of explaining what they do and the types of flooring and finishes to use. They earned an A.”

“They did the job, and they did it well. They were in and out. They took care of some flood damage that I had. The first reason I chose them was that they were in Best Pick Reports.”

“I'm in love with Hatcher's Floors. They did an unbelievably beautiful job. My floors had 40 years of dog stains on them, and he said, 'We can fix this for you. We will make them gorgeous.' These people are miracle workers. On a scale from one to ten, I'd rate them an eleven.”

“They did all the floors on the main level, and the work was outstanding. Their customer service was excellent. They were very accommodating and very understanding, and they couldn't have been kinder—they are just awesome people. They deserve an A+.”

“I'd give Hatcher's Floors excellent marks in every category—they did a phenomenal job. They did several stairs, a hallway, and an elevator in my house. They did a great job. I would give them an A+ grade.”

“Hatcher's Floors refinished our hardwood floors. They did our entire house, probably about 1,500 square feet. They had a very professional crew. They came in and did the work on schedule, and they left the area very clean after they were done. They did a really good job explaining all the expectations, so I think they did a really great job communicating as well. I would give them an A grade.”

“They refinished my floor. It was kind of worn, so they sanded it down and stained it again. They were easy to work with—they took criticism and helped us get the look we wanted. The workers were very courteous, and they absolutely did not leave anything lying around. I'd give them an A grade, which is kind of hard to come by from me—I would use the company again.”

“I think Hatcher's Floors refinished our floors for us, and I think it was generally positive, overall. I would recommend the company to a family member or friend.”

“Hatcher's Floors refinished our wood stairs, and the quality of the work was excellent. They were clean and polite, and I liked how quickly they did the work. We were very happy with the job. I would definitely give them an A+ grade.”

“We had carpet installed by Hatcher's Floors. The quality was great, and they were nice and listened to my concerns. They were professional and respectful. The salesman was very encouraging and made sure I was very happy with my choice. It was really nice.”

“They refinished hardwood floors for me, and they did a beautiful job. The service was excellent.”

“Hatcher's Floors refinished all my floors. They did a great job, and I'd highly recommend them. They get an A+ on everything.”

“They were excellent. I actually had to tell the man from another company to terminate his work. There was one room still left, and Hatcher's Floors finished it up for me. They did a beautiful job. I would recommend them to anybody. Hatcher's did a wonderful job, and the quality of work and the workers were excellent. I give them an A+.”

“We had an existing oak floor, and we had some cats that urinated on it and made big black spots, so we had all of the floors on the main floor refinished. I couldn't give them a higher rating. The floors look terrific—like new floors. They showed up when they said they would, stayed there until the job was done perfectly, and the floors looked great when they were through. We were getting ready to sell our house, and someone else from the neighborhood had used them and was happy. I would give them an A+.”

“Hatcher's Floors was on time and did a fabulous job. Everything was done professionally, and everything was clean. I was really pleased with everything that they did, and the result was just outstanding. I would use them again. I would grade them A+. They really did exceed expectations.”

“They did outstanding work. I liked the quality of the detail work, the cooperation in making sure we got the right stain, and the laying of the foundation that the hardwood floors would go on—just everything. They locked up the house when they were done and cleaned up dust. They were great. They were great about following up—I had a few questions on how to best clean the floors and things like that, and they were very helpful and prompt in their responses. I would give them an A+.”

“We had a fantastic experience. They sanded the floors, refinished, and installed some new flooring. I think they did a great job, and I would highly recommend them. I left the workers to do their work on their own, so I wasn't here when they did the work. Their salesman is a little rough around the edges—a little gruff—but he was excellent. He did everything he said he was going to do. He was very responsive and very frank and honest when I asked questions about certain types of things I needed or wanted. I would definitely give them an A+.”

“The work they did was excellent, and I absolutely had a positive experience. They did a very good job stretching the carpet upstairs and putting a new floor in my foyer. Everything absolutely went smoothly, and the workers were wonderful. It was all good. I was very pleased. I would grade them an A+. They were very professional, and they called me back. I couldn't have asked for better service.”

“I thought they were excellent. Everything was high quality, and everything was just easy. I thought that they were very experienced. They refinished a dramatically water-damaged bedroom floor for me. They had to rip it up, replace most of it, and feather in the new with the old, so it was kind of a difficult job. They did a great job, and they did it quickly. The cleanup was great, and the customer service was fine. I didn't have any problems with it. It was just a really good job. I'd give them an A+.”

“It was a very good experience—it exceeded expectations. They sanded and refinished our floors in our main house and stairway. They did an excellent job, and I've been very pleased with quality of work they did. Everything went smoothly. I first heard about them from a friend who was using them to redo their floors. The guy who came in and worked with me on the colors was great. He was very responsive and willing to experiment with a couple different things. The main service rep, Ed, was also very responsive and receptive. They answered any questions I had. I have no complaints, and I would highly recommend them to anybody. I would give them an A+.”

“They refinished a natural wood floor. The quality was excellent. There are always little areas that aren't quite perfect, and they were very responsive in coming back and cleaning up either slight mistakes or drip issues that were present. They're extremely good, very responsive, and more than happy to make sure the customer is satisfied at the end. They get an A.”

“I thought they were outstanding. They were able to accomplish everything on my schedule. Their proposal was good because it had interesting information and considerations that I hadn't thought of. They did the whole thing while I was overseas—it was totally independent on their behalf. I walked in, and it was all gorgeous. It's just all good. A+.”

“I think that they are excellent. They did an amazing job on my floors. I had them out a number of years ago to refinish the wood floor in my foyer to match the new wood floor in my kitchen. Then, a year ago, I had them come back and put new hardwood in the foyer and do hardwood in my dining room and living room. They're very good, and their workers are very courteous. They did a good job. I have nothing but praise for them. In fact, someone was telling me today that they were thinking of putting hardwood in, and I gave them Hatcher's name. I would definitely say I had a positive experience, and I would use them again. I know they do carpeting, and in a couple years, I will have them back out again to put new carpet in the second floor of my house. I would give them an A+.”

“I've had my floors refinished before. The gentleman who gave me the quote spent a lot of time explaining the different products used on the floor and the technique they use for preparing and finishing the floors to me. He answered my questions in a great amount of detail. The workmanship was excellent, and they managed to keep the dust level down very low. They were perfectionists about the quality of the work. I would give Hatcher's Floors an A+.”

“They were excellent, and I highly recommend them. They sanded and redid a stairway and two hallways for me. This was my first time using them, and I have no complaints. They're an A+ company.”

“I've had flooring done by Hatcher's Floors. The experience was excellent. I've seen their work, and the stairs and everything look beautiful. I would give them an A.”

“They did an excellent job putting hardwood floors upstairs. They did everything they said they were going to do, and they did it on time and met the schedule. They came back and adjusted any little issues we had. I would highly recommend them.”

“The work that they did was excellent, and I love the way it looks. They put in a wood floor in an office area of my home. I thought the quality of the work was very good, and I felt the technicians that came out were very qualified and did good work. They arrived on time and did the work in a reasonable amount of time. I chose them over other companies because a neighbor had done some work with them. They liked the work that they did, so I called them, and it worked out. I'd give Hatcher's Floors an A.”

“I thought they were excellent. They put in laminate floors for me in a two-bedroom condo. The quality of the work was fine, and the technicians and the customer service were great. They came as a recommendation from a friend. It was the first and only time I've used them, and I'd use them again. I'd give them an A+ all the way.”

“We loved everything about the experience. They just treated us right, and the work was good. They took up the carpet, and they stained and polished the hardwood that was underneath. It was very promptly done. The workers were very, very nice, and the customer service was great. It's just nice to have people like that around. They're an A+ company. I'm happy with them.”

“They did the job as promised and on time. This was the second time they've done work for us. They installed new basement flooring, and they had previously installed the kitchen and living room hardwood floors. We've probably been using them for about ten to twelve years. I would give them the highest grade—A+.”

“I absolutely had a positive experience—it was outstanding. They used different types of flooring, like a linoleum tile, for our kitchen and foyer floors, and they carpeted our dining room, stairs, upstairs hallway, and entire living room. I was satisfied with it after the work was completed. The workers arrived on time and completed the work in a timely manner. I would give them an A+.”

“They stripped and refinished the existing hardwood floors in about four rooms, and they patched a few spots that needed to be repaired. The quality of the work was very good, and the workers were excellent. They delivered on what they said they would do within the time frame, and they met all expectations. I would give them an A+.”

“They refinished the wood floor in one room, and I thought the quality of the work was excellent. I don't know how everything has held up because I sold the house, but I'm sure it's fine. I thought their customer service was very good. I chose them over other companies because of their location. I'd give them an A+.”

“They replaced the hardwood floors, and they matched up perfectly with the transitioning rooms and other surfaces. This was not the first time I've used Hatcher's. They were definitely courteous to me. A+.”

“They have done some work for me in the past, and they're actually doing some right now. This was my second time using the company. They refinished and installed new floors, and the quality of the work is superior. I think the workers that come out are very professional. I'd give them an A+. If you're considering getting work done, hire them.”

“They needed to patch an area of a kitchen where cabinets were removed. It was a difficult job because the flooring was discontinued. They were able to harvest panels from a closet and install them in the kitchen. It was done professionally, seamlessly, and exceptionally well. I've used them a few times before. I'd give them an A+.”

“I had a positive experience with this company, and I would use them again. I would rate them an A+. The workers were very dedicated and energetic about their work. I was impressed with how much they put their backs into it.”

“I had a positive interaction with Hatcher's Floors. I'd give them an A. They're high quality.”

“They refinished floors in two rooms and a hallway, and the quality of service was outstanding. I was not here, so I guess the workers that came out were fine. Everything has held up fine. They did a really good job, and I would use Hatcher's again. I thought the customer service was quite good. I would give them an A+.”

“I had a positive experience with Hatcher's. They were just easy to work with. They cleaned up, and the wood floors they put in last year look beautiful. A+.”

“They did great work on my oak floors. The people who were in my house were fantastic and had a good attitude. They really worked with me to make sure I got exactly what I wanted. This was the first time I've used them, and I might continue to use them in the future. I've already recommended them to other people. They're an A+ company.”

“Hatcher's did refinishing work for me. The quality of the work was excellent, and I had no problem with the workers that came out. They were great and came on time. They give value and good service, and I'd give them an A+.”

“They did a great job. They refinished the hardwood floors throughout my house, and the quality of work was excellent. I wasn't there when the work was being done, but I had someone who was looking over the house for me. It was A+ work.”

“They put down laminate floors. They arrived when they said they would, and they did a professional job. The work was finished in a couple of days, so the time frame was fine. It was high-quality work. I didn't meet the workers—we were out of town when they did it. I'd give them an A+.”

“We're very happy with the work they did. They did a nice job on the hardwood floors on the upper and lower floors. They sanded them and put down several samples to see which I liked. I ended up going with no stain, and they put the polyurethane on them. The floors were in extremely bad shape, and they brought them back, so I'm quite pleased. There were a couple scratches that I found about a week later, and they came back promptly and buffed them out. I'd give them an A+.”

“We had an existing hardwood floor in our family room pulled up, because we've been here for many years. They laid new hardwood floors in our powder room, kitchen foyer, and dining room. I thought they did an excellent job. It wasn't the first time I've used them—they've been here a couple of times. I'm very satisfied with the man that did the labor for us. I thought he did a very thorough, conscientious job, and I was very pleased. We've been very pleased with them. They're very conscientious, and they always respond quickly and complete the work in a timely manner. I would give them an A.”

“They refinished the existing floors. They completed the work on time, everything was within contract, and we're happy with the work. What I specifically appreciated was that this pretty high-level guy—I don't know if it was the owner—came and gave very personalized service. He met with me and took a lot of time to explain the different colors and things like that. That specifically was a very nice part of the service. I would give them an A.”

“They redid the hardwood floors in my house, and they did an excellent job. I think it was the first time I personally used Hatcher's Floors, but I think some other people in my office have used them, and they recommended them. I was pleased with the work. They arrived on time—there was no delay there. I would give them an A.”

“They did a fantastic job refinishing the hardwood floors in our main living area, and they put two coats of a sealant on them upon our request. We've used them in the past, but this time around, they were here when we were not there. I would give them an A.”

“We actually had them do work for us in the past. What stood out was that they were very dependable and did excellent work. The technicians arrived promptly and cleaned up after themselves. I would give them an A.”

“I thought they did excellent work, and I'm very pleased with what they did. They resurfaced two floors. The floors had not been refinished for quite a few years, and they did a good job. The workers arrived on time and finished the job in a timely manner. This was my first time using them, and I would give them an A.”