“They met or exceeded my expectations with everything.”

“The floors are beautiful.”

No review comments provided

“They met or exceeded my expectation in the areas of Installation and pricing.”

“Peter did a great job of addressing my concerns. He replaced the flooring because the color was not what I expected. He did a fabulous job. His guys were very friendly and clean.”

“I felt they met my expectations when it came to the installation, billing, customer service and workmanship.”

“I was most satisfied because we just have a lot going on in the house with different work being done and their quality of the service they provide is top notch out of all of the contractors we are dealing with. They came in and did the work properly with no issues. It was just top notch service and I would recommend them to anybody”

“I was surprised with how quickly he came out to give us an estimate and put us on the schedule. Their timeliness exceeded my expectations.”

“They exceeded my expectations in most areas.”

“I was the most satisfied with the communication.”

“The completion of the work exceeded my expectations.”

“I would recognize Ryan for exceptional service. He was very knowledgeable when I met with him. He also made recommendations that we would not have thought of. He recommended that we get our ducts cleaned because that is what caused the discoloration on the carpet.”

“They have met all my expectations.”

“I would like to recognize the entire team for their exceptional service. From the time I went into their office to when they finished, they were very professional and kept the job site clean. They did a professional job!”

“Great value and great floor.”

“I use them almost exclusively. They take care of me and suggest things that help me and my clients.”

“I would like to recognize the installation team headed by Caesar and Benny for their exceptional service.”

“I was most satisfied with the outcome. It looks great.”

“They exceeded my expectations in customer service, in their willingness to come back and correct any defects, particularly in the material.”

“They remodeled the floor. I'd give Custom Floor an A overall.”

“I had hardwood floor installed. I'd give them an A- overall.”

“They were excellent. I'd give them an A+ across the board.”

“They had good pricing, good product, were prompt and do good work. They provided me with carpet. I'd give them an A overall.”

“Attentiveness and attention to detail stood out to me. They provided wood flooring for me. They deserve an A overall.”

“They did their job and they did their job well. They installed hardwood floors for me. I'd give them an A- overall.”

“Custom Floor did a good job. They did an excellent job, so I'd give them an A+ overall. It was just a small job.”

“I liked their work. I think it's pretty good. They are good. I'd give them an A overall.”

“I can't say enough good about this company. The person who came initially, his name was Ryan Lee, did the initial measurements and sales pitch. He was just about the nicest person to talk to. I mean, we have a lot of different home maintenance stuff that we do, and he was just extremely professional. He was great to chat with, he was funny, really put us at ease, and was great. When we had the service, the team of folks that came in were way above average for any kind of service like this we've ever had. They were extremely considerate with, we had already cleared out our personal possessions, every part of our house. They draped a lot of extra plastic to make sure dust didn't get anywhere at all. They were extremely accommodating to us because unfortunately, we don't have access to our bedroom unless we go through the area that they were working on and it was a two day job. So they were really accommodating and just outstandingly pleasant to deal with. So after they were done sanding down the floor, since this was a redoing the floors thing, they were willing to work with us. As long as we wanted to try different colors, stains, and what not until we found something that we were absolutely in love with. We've recommended them to many of our friends and family already. We keep getting more cards from them because we couldn't be more thrilled. They did install a new quarter round. We had hired them to refinish the floors so we didn't need any. I think there might have been one board that had like a big crack in it. I think they replaced one board. There wasn't an extra up-charge for that. It was just part of what they do, making sure everything looks good. The quarter round was definitely new. They deserve an A+, no questions.”

“I had a budget, and I didn't want to spend a lot and so he gave me a couple of options. They're very honest about which carpeting would go best. The two guys that helped install it were really kind, clean, and mindful of themselves. I think Ryan is the guy who had taken care of me, and he even came in. They did a walk-through to make sure everything was the way it should be. It was just carpet. We had two different types, one for the upstairs and one in the basement. I love how it went and came out. I wanted wood, but he was honest and was like, ‘Well, if you're willing to spend five something per square for, and especially if this is your starter home, I would just go for carpet. Then when you get your house, go all out with the wood.’ I go, ‘Oh, thank you for being honest and not try and pull one over me.’ Honestly, I know this is over and above, but I'd give them an A+ really. I had nothing but a good experience. I would go to them again when I get a new house or need advice on anything.”

“They kept all their promises. They came on time, did the work they were contracted to do, and completed the cleanup and put my furniture back the way they promised. They actually refinished a lot of oak floor I already had, that included an area that needed to be patched. Everything came out adequately good. Unfortunately, they were dealing with a problem that the previous owner had created. So their person was in tears over how horrible it was. It wasn't flat and not even the way he wanted, but there was only so much he could correct. I'd give them an A. They definitely knew high quality work, but they just couldn't get my floor to that because it was already damaged. There was a little bit of a problem with the area they had to patch. It was one team that was creating the patch, and another team that was trying to refinish. So that area's a little weak, but it's not. It’s definitely average. They were always there on time. They definitely knew what they were taking about.”

“We've actually had them put flooring in two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and fix some things. So that was a little disappointing, but they were very responsive. So in the end, we're happy. Regarding the molding, it was more so a decision about the depth of the stair, which they asked us and we were like, 'what's trending?' and made a decision but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us rather than just asking us. I'll give them an A- overall. It's very straightforward—stairwells are not easy and we understand that, that's why I don't want to ding them.”

“We actually had them put flooring in on two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and some things. So that was a little disappointing, but they were very responsive. So, in the end we were happy. The problem was more so a decision on the depth of the stair. They asked us and we were like, ‘What's trending?’ and made a decision, but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us instead of just asking us. I'd give them an A- overall. It was very straightforward. Stairwells are not easy and I understand that.”

“I think that they were very accommodating to my situation and my schedule. I think that they did a pretty good job with the floor installation and finishing. They didn't provide the flooring; I actually purchased it myself. Part of it was they actually relayed to me that the kind of wood I got was very difficult for them to get right now. So, they were happy I was getting it. Basically, they just did the installation and finish. They were very helpful in helping me get the material, picking it up, having their workers help out with all the logistics involved with getting everything, and making sure it was right and getting it installed. I'd give them an A-.”

“Everything is pretty good, the service. Actually, the estimate was kind of rough. So, basically our house was around 18000 square feet. They kept doing a little bit more than we actually needed because if some kind of damage happens I'll need wood in the future. So there's already some additional, but due to some issue we didn't have any additional wood. I went with engineering wood. I'll go with an A+. Everything was good.”

“I did business with them twice and it was pretty good. The price was reasonable and the service was good. I was going to have a lot of business with them for a kitchen renovation, but at that point we didn't get a response very quick. So it wasn't a good experience, but we didn't find any other company but them. So we just didn't want to do the kitchen renovation. Overall, they were pretty good. I would give them an A.”

“They're awesome, very punctual, very professional, just everything from start to finish was just great. Custom Floor provided hardwood. They did my main level. Basically, they just sanded and resurfaced my existing flooring. I'd give them an A+, honestly. They were really good; they were great. I've already recommended them to some of my other neighbors.”

“What I liked about Custom Floor was the quality of the work. What they promised they delivered, it was done in the time-frame they said it would be done, and they backed it up with a 30-day warranty. If there were any defects, they were going to take care of it. They provided me with hardwood flooring on my main level. I'd give them an A+.”

“They've done a number of jobs for me. They're very supportive in selecting the right material, first of all. Benny Chung is very responsive, and all of their installers do just a fantastic job. They did hardwood, LTV, and carpet, all in one job. This was a flip. I would give them an A+.”

“I would recommend them to anyone. I like that they answered all my questions, and the price was very comfortable too. So I almost like everything about the company. They provided hardwood flooring. I'd give them an A+ overall.”

“I thought they did quality work. I was happy overall. They provided carpeting for me on the whole main floor. I'd probably give them an A overall. They were on top of it. I think they were here when they said.”

“Peter Lee was very helpful. They showed up when they said they would show up, and I have no complaints. They did a nice job. We had some refinished floors done, as well as new install. I'd give them an A.”

“I liked the price, the service, and the quality of the work. Everything was perfect. I had more than three jobs with them, and everything was hardwood floor and carpet. I'd give them an A+ overall.”

“I've worked with them for like seven years. They were very professional, and did great work. They used some red oak, usually some red oak flooring. It's all been residential. I'd give them an A.”

“It was a really good job. I've got no complaints at all. It was a great service. They provided hardwood floor for me. I would just give them an A overall. We're very happy and very satisfied.”

“I liked the price and quality of the service. Everything was perfect. I had more than three jobs with them and everything was hardwood floor and carpet. I'd give them an A+ overall.”

“They follow up. If there's an issue or something, they'll come back again. They're good. They provided 5’ hardwood flooring. I would give them an A+ overall. Expertise is excellent.”

“Everything was excellent. He's actually a friend of mine. I'd give him an A+. It was just carpet all over. Customer service was wonderful too. I would highly recommend them.”

“They were very prompt, punctual, and very informative. They provided engineered floor for just part of the home. It wasn't my home, it was a client. I'd give an A.”

“Mostly my husband was dealing with them, but everything ended up fine. They were just doing hardwood. I'd give them an A. I'd do it again. I'd recommend them.”

“It was good. They finished the job on time, which was excellent. They did carpet and hardwood flooring, the whole house. I'd give them an A.”

“Everything was good. We did carpet. I'd give them an A+ overall. I wasn't there when they did the installation. The final job was fine.”

“Just like any other purchase, there was some back-and-forth but overall, my experience was good. Pretty much every store sells the same stuff, but I think the sales guy I worked with was good. They provided me with hardwood floors. I'd give them a B overall.”

“There was one little glitch. The guy installed a bull-nose on my stairs that really wasn't correct. They probably shouldn't have put it on. They should've brought me over and said, ‘Hey Ken, this stuff is a little wider than it should be. So, we're going to reorder it properly.’ They did take care of it, no problem. The guys that came back to do it were really good. I don't really necessarily blame the store for that, as much as the contracts or the guys that did the install. I work for a window company, and our guys will do the same thing. They don't want the customer to get ticked off at them. They don't say anything and just install what they got, which isn't really the best thing. I would say I had a positive experience overall. It was a spruce, 3 1/4’ hardwood. I'd give them a B overall. They got here too soon. I don't like that.”

“There were a few things I would've been happier with, but it was generally a very positive experience. I thought the price was good, competitive. I thought the service was good. They were on time, took as long as they said, and all the things that can frustrate you they did not. They were timely, they were clean, and were pleasant. They provided hardwood. It was just about the whole first floor of the house and then some stairs. I'd probably give them a B+. It’s not complaint free, but good work and I’m generally happy. They did a good job.”

“My floor is creaking. It's laminate. I haven't called them in regards to that. I'd give them a B overall.”

“I think the installation itself was OK. It was not that great. Other than that, it was OK. It was not anything special or anything. I had some carpet in some area and wood in some area. The wood was OK, but the carpet. They could've done a better job. I was told that I would be getting an eight pound padding, but I didn't pay attention. Later I realized and they did fix it. My experience was not great. I'd give them a C overall. Customer service was pretty well, but there was no connection between the talking and the doing.”

“The quality of the work was good. They were easy to work with, and the customer service was good. The job was completed on schedule. Their cleanliness was good. I was pleased with the flooring. I’d give Custom Floor an A overall .”

“I was pleased with Custom Floor. Their customer service was excellent, and their punctuality and cleanliness were very good. Their expertise was very good as well .”

“The people from Custom Floor were pleasant to deal with. They were on time, and they did a fantastic job installing the floor. We’re very happy with them. I’d grade them as an A .”

“The guy gave me an estimate and had it done the next week. It was just easy. I’d give them an A +.”

“I'd give them an A+. They did good installation, came on time, and I didn't have any issues.”

“They deserve an A+ since we were able to schedule at a time convenient to us.”

“We had flooring and carpeting put in. I have no complaints at all.”

“They did carpets and then also wood. I'd give them an A.”

“They’re wonderful. I’d give them an A. They’re great .”

“I was satisfied with it. I have no complaints.”

“Those guys were great. I would give them an A.”

“The job was big—definitely an A+.”

“It was an A+ job.”

“The prompt delivery and good service made it a positive experience for me. I'd give them an A+.”

“It was very good. They installed carpet for me on the second floor. It was a good solid B+.”

“The floor's fine. I'd give them maybe a B. They did good on the quality of work. They were here right about the time they said they would be.”

“I've been satisfied with them. I'd give them a B. I had two experiences. The first was much better than the second one, though.”

“My experience was positive, but when I tried to refer them to someone else, it was not such a positive experience. I liked the price. I liked the quality of the work they did. They were responsive. I'd rate it as a B+.”

“We have a problem with the floor. We've called them a half dozen times to come and look at it and fix it. He never did. He sent one of his workers by. I still haven't seen him. We're highly perturbed. The quality of work is the problem. I'd say it's poor, and then the fact that he wouldn't come back and fix it. He wouldn't even come and look at it. He told me, 'Well your warranty's for a year'. I called him before the year was out.”

“They were quick to do the services they provided. Everything was done to our satisfaction. We don't have any complaints. We live in a town house, so they did the whole main area, the main floor, and the stairways. They did hardwood. Initially we had a carpet, and we switched to hardwood floors. I don't remember exactly how long the job took, but I think it was three or four days. I would recommend them. I would give them the best grade.”

“They were very good coming to put everything in, and when a mistake was made, they were quick to fix the mistake. They were courteous and friendly. The guy came out and double checked that the job was finished. They were definitely interested in leaving a good impression. They did oak flooring, and we did carpeting. Initially, we were looking for a good price. We saw him, and then I think we found somebody else who was a little bit cheaper, but Custom Flooring had the better reputation, so we went with them. I'd give them an A+ grade.”

“Custom Floor did excellent work. They were very professional. I liked several things about them. They came and did the job real quick. They didn't leave a mess, and they did a good job. They did what several places wouldn't do. They did wood flooring for me. I chose them because I appreciated the guy who came over and did the estimate. He seemed to be very professional. A lot of people wouldn't do what I was looking to have done, and he was willing to do what I wanted to have done. I'd give their company an A+.”

“They gave good suggestions when we were not sure about what stain to use. They did a professional job with the removal of the flooring and with putting it back. They got the stain color and shine that we asked for, and it matched. They did everything according to what they said they would do, and they did it in the time they said they would do it in. They did some hardwood floors for us. We chose them because they were recommended to us by our realtor.”

“I've actually used them for several different projects, and I've been happy with every one. During the one that they just recently did, I was real happy with the quality of the workmanship and how quickly they were able to get all the flooring done, and it was a fair price. The most recent job was a laminate floor in my basement. It's like hardwood floors, but it's not true hardwood. They've done that—they replaced hardwood floors in my house. They refinished hardwood floors at a rental property and carpeted in a rental property. They put tile in my house. Pretty much any of the type of work that they do, they've done at my house, and I've been absolutely happy with them every time. I've already referred them to several friends and neighbors. I would say they’re an A+.”

“They're not inexpensive, but they are good. They have a particularly good team, especially one that really leads the team. He was experienced. A while ago, in January, I did the floor in my basement. It was an engineered floor to be applied over concrete—it's hardwood on the top layer. They're not a hardwood on the floor that you nail; you don't nail the wood down in the basement. This is a floating floor. They did a good job. When there were issues, Peter, the owner, responded very promptly and effectively to my concerns. He sent me the crew again, so they are good. They tried to do it well. I'm pleased, and the floor is great. I had picked the materials, and this was one of the companies that the manufacturer recommended. They're A+, no doubt about it.”

“I liked that they were reasonable. They did an excellent job. There was a little piece that was missed, so I called them, and they came back the next morning and fixed it—no problems, no nothing. They put me first, and they came right back out and fixed it—perfect. They were doing the laminate floor that looks like hardwood. Their price is way better than everybody else's. They had a lot of selection within that price range. I've already referred them to like five different people, and our exterminator kept asking us who did our floor. I'd give them an A+.”

“It was just good. They are the best. They have very competitive prices. They do very quality work, and I'm very happy. I did carpet with them—I've done a lot of services with them. We had carpet for the entire floor, and we also did hardwood flooring in the sunroom. They did quality work. I contacted four companies for estimates, and the way Custom Floor does things is excellent. They also put some sealer in the basement. Two years ago, we had basement flooring and sunroom flooring. This year, we did our second floor. They did a great job sealing the floor in the basement and the sunroom to avoid the moisture. They sealed the floor completely, which I was not even aware is a kind of sealing. They're A+.”

“I had a wonderful experience with Custom Floor—top-notch. I liked everything about them. From the time it took them to explain, show, and instruct about the different types of carpets to the artful installment of the carpet, everything was seamless and terrific. They are an A+ company.”

“The price was good, and the crew that they sent out was very good. They did hardwood flooring in my first and second levels. It's probably around 2,000 square feet. The job took two days. They were just good to deal with. The job looks very good. I'd recommend them. I'd give them an A.”

“They had good customer service and reasonable prices, and the work was of good quality. They did wood flooring for me. I chose them because they were recommended by someone who had worked with them on three different projects, and they recommended them highly. I'd give them an A-.”

“They were very quick. They worked very clean. It was a pretty simple process from our standpoint. They did laminate flooring for us—they removed carpet and put down laminate. The price was the biggest reason I chose them. I'd give them an A. I plan on using them again next year.”

“I like the efficiency with which they did the flooring. They replaced the entire first floor. It's about 1,200 square feet. They tore up what was there and put new hardwood down. It took a day. The job looks fine—it looks good. I would refer them. I'd give them an A.”

“It was a very quick job; it didn't take more than a day to complete. They installed hardwood in the basement—about 500 square feet. Their cleanup was very good. They didn't leave behind any trash. They took everything. We had carpet before, and it's much cleaner. It looks much nicer. I would definitely recommend them. I'd give them an A.”

“The floor looks nice. I don't really have any complaints. I didn't notice any scratches or anything so far, and it doesn't look like it's easy to scratch up. They did hardwood flooring in the kitchen and a family room. It took maybe a day’s work; maybe five, six hours. I would definitely refer them. I'll give them an A.”

“They were just a very efficient company. They did their job as promised and on time. The quality of the product is good. They did hardwood for me. I just chose them because the service was impeccable. The pricing was equivalent to other companies’, but the service was good. They were triple A grade. They were awesome.”

“Everything was great. They were fast and on time, completed on time, gave me a reasonable price, and were easy to work with. All around, it was a good experience. It was a hardwood floor; they took out an existing hardwood and replaced it with new hardwood in one room. The work looks great. I would definitely recommend them. They’re an A+.”

“They were very on time, they were very easy to deal with, and then they allowed us to pay after we sold our house. At closing, we had the settlement company write them a check. They worked really well with us and all of that. Peter, the owner, has been great for many of my friends that I've sent there. We chose them because they were significantly more affordable than other places. I'd give them an A+.”

“They did work in my condo. The work was good quality, and they were quick and friendly. I was happy with it. They did carpet through 80 percent of the condo. They were there for probably six hours—maybe five hours. After the job was completed, it was very clean and very neat. They cleaned up after themselves, vacuumed, and left it looking real good. I'd absolutely recommend them. I'd give them an A+.”

“Custom Floor did a fine job. They did tile and carpet, and they also did some granite installation. The salesman brought me the carpet I wanted without me having to look at one thing—that was remarkable. He did an excellent job. I’d give them an A+. He was right on top of everything, and the carpet installation was perfection. I did not have one fault; the installers were excellent.”

“I think that they were very thorough ensuring that the job was done accurately and in a timely manner, and they provided excellent service. They put in carpet in my basement. My son's bedroom is down there, and then there's a media room and a game area with a bar. It's a pretty big space. The stairwell is also down there. The job looks great. I'd recommend them. I'd give them an A.”

“The price was right. The service was good, and it was as scheduled, so we had no complaints. They did both hardwood and some carpeting. We chose them because it was a recommendation from a friend. I'd grade them an A+.”

“They did a great job. I liked working with all their salespeople and customer service. They all did a great job. They did hardwood flooring for me. I chose them because of word of mouth. I'd give them an A.”

“They got the job done quickly, and it looked very nice. They had very good prices. They did our laminate wood flooring. They gave us the best quality wood for the best price, so we chose them. I would give them an A grade.”

“They were prompt, and they came back and did the job on time. They just did what they promised to do, so I was happy about it. They did hardwood flooring for me. I chose them because of a referral. I would give them an A.”