Custom Floor
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Custom Floor has received 4.8 out of 5 stars based on 114 customer surveys.
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3rd year as a Best Pick Call
"For over a decade, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."

Peter Lee | Owner
Company Information
Services Offered
Custom Floor is a full-service flooring company that sells and installs hardwood, carpet, tile, vinyl, and laminate flooring for residential and commercial customers. The company also offers custom hardwood sanding and refinishing.
Warranty
All work is covered by a two-year labor warranty, and some carpet products carry a limited lifetime warranty.
Company History
Custom Floor is a local company that was founded in 2005.
Employee Information
Employees are subject to drug testing.
Additional Information
Custom Floor offers products from a number of brands, including Bruce, Armstrong, Mirage, Lauzon, Wickham, Mannington, Mohawk, Shaw, Karastan, IVC, and Quick-Step.
Licenses
#2705149097
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2017

“I can't say enough good about this company. The person who came initially, his name was Ryan Lee, did the initial measurements and sales pitch. He was just about the nicest person to talk to. I mean, we have a lot of different home maintenance stuff that we do, and he was just extremely professional. He was great to chat with, he was funny, really put us at ease, and was great. When we had the service, the team of folks that came in were way above average for any kind of service like this we've ever had. They were extremely considerate with, we had already cleared out our personal possessions, every part of our house. They draped a lot of extra plastic to make sure dust didn't get anywhere at all. They were extremely accommodating to us because unfortunately, we don't have access to our bedroom unless we go through the area that they were working on and it was a two day job. So they were really accommodating and just outstandingly pleasant to deal with. So after they were done sanding down the floor, since this was a redoing the floors thing, they were willing to work with us. As long as we wanted to try different colors, stains, and what not until we found something that we were absolutely in love with. We've recommended them to many of our friends and family already. We keep getting more cards from them because we couldn't be more thrilled. They did install a new quarter round. We had hired them to refinish the floors so we didn't need any. I think there might have been one board that had like a big crack in it. I think they replaced one board. There wasn't an extra up-charge for that. It was just part of what they do, making sure everything looks good. The quarter round was definitely new. They deserve an A+, no questions.”

Review by
09/25/2017

“I had a budget, and I didn't want to spend a lot and so he gave me a couple of options. They're very honest about which carpeting would go best. The two guys that helped install it were really kind, clean, and mindful of themselves. I think Ryan is the guy who had taken care of me, and he even came in. They did a walk-through to make sure everything was the way it should be. It was just carpet. We had two different types, one for the upstairs and one in the basement. I love how it went and came out. I wanted wood, but he was honest and was like, ‘Well, if you're willing to spend five something per square for, and especially if this is your starter home, I would just go for carpet. Then when you get your house, go all out with the wood.’ I go, ‘Oh, thank you for being honest and not try and pull one over me.’ Honestly, I know this is over and above, but I'd give them an A+ really. I had nothing but a good experience. I would go to them again when I get a new house or need advice on anything.”

Review by
09/25/2017

“They kept all their promises. They came on time, did the work they were contracted to do, and completed the cleanup and put my furniture back the way they promised. They actually refinished a lot of oak floor I already had, that included an area that needed to be patched. Everything came out adequately good. Unfortunately, they were dealing with a problem that the previous owner had created. So their person was in tears over how horrible it was. It wasn't flat and not even the way he wanted, but there was only so much he could correct. I'd give them an A. They definitely knew high quality work, but they just couldn't get my floor to that because it was already damaged. There was a little bit of a problem with the area they had to patch. It was one team that was creating the patch, and another team that was trying to refinish. So that area's a little weak, but it's not. It’s definitely average. They were always there on time. They definitely knew what they were taking about.”

Review by
09/25/2017

“There was one little glitch. The guy installed a bull-nose on my stairs that really wasn't correct. They probably shouldn't have put it on. They should've brought me over and said, ‘Hey Ken, this stuff is a little wider than it should be. So, we're going to reorder it properly.’ They did take care of it, no problem. The guys that came back to do it were really good. I don't really necessarily blame the store for that, as much as the contracts or the guys that did the install. I work for a window company, and our guys will do the same thing. They don't want the customer to get ticked off at them. They don't say anything and just install what they got, which isn't really the best thing. I would say I had a positive experience overall. It was a spruce, 3 1/4’ hardwood. I'd give them a B overall. They got here too soon. I don't like that.”

Review by
09/25/2017

“We've actually had them put flooring in two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and fix some things. So that was a little disappointing, but they were very responsive. So in the end, we're happy. Regarding the molding, it was more so a decision about the depth of the stair, which they asked us and we were like, 'what's trending?' and made a decision but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us rather than just asking us. I'll give them an A- overall. It's very straightforward—stairwells are not easy and we understand that, that's why I don't want to ding them.”

Review by
09/25/2017

“We actually had them put flooring in on two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and some things. So that was a little disappointing, but they were very responsive. So, in the end we were happy. The problem was more so a decision on the depth of the stair. They asked us and we were like, ‘What's trending?’ and made a decision, but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us instead of just asking us. I'd give them an A- overall. It was very straightforward. Stairwells are not easy and I understand that.”

Review by
09/25/2017

“I think that they were very accommodating to my situation and my schedule. I think that they did a pretty good job with the floor installation and finishing. They didn't provide the flooring; I actually purchased it myself. Part of it was they actually relayed to me that the kind of wood I got was very difficult for them to get right now. So, they were happy I was getting it. Basically, they just did the installation and finish. They were very helpful in helping me get the material, picking it up, having their workers help out with all the logistics involved with getting everything, and making sure it was right and getting it installed. I'd give them an A-.”

Review by
09/25/2017

“I think the installation itself was OK. It was not that great. Other than that, it was OK. It was not anything special or anything. I had some carpet in some area and wood in some area. The wood was OK, but the carpet. They could've done a better job. I was told that I would be getting an eight pound padding, but I didn't pay attention. Later I realized and they did fix it. My experience was not great. I'd give them a C overall. Customer service was pretty well, but there was no connection between the talking and the doing.”

Review by
09/25/2017

“Everything is pretty good, the service. Actually, the estimate was kind of rough. So, basically our house was around 18000 square feet. They kept doing a little bit more than we actually needed because if some kind of damage happens I'll need wood in the future. So there's already some additional, but due to some issue we didn't have any additional wood. I went with engineering wood. I'll go with an A+. Everything was good.”

Review by
09/25/2017

“I did business with them twice and it was pretty good. The price was reasonable and the service was good. I was going to have a lot of business with them for a kitchen renovation, but at that point we didn't get a response very quick. So it wasn't a good experience, but we didn't find any other company but them. So we just didn't want to do the kitchen renovation. Overall, they were pretty good. I would give them an A.”

Review by
09/25/2017

“What I liked about Custom Floor was the quality of the work. What they promised they delivered, it was done in the time-frame they said it would be done, and they backed it up with a 30-day warranty. If there were any defects, they were going to take care of it. They provided me with hardwood flooring on my main level. I'd give them an A+.”

Review by
09/25/2017

“There were a few things I would've been happier with, but it was generally a very positive experience. I thought the price was good, competitive. I thought the service was good. They were on time, took as long as they said, and all the things that can frustrate you they did not. They were timely, they were clean, and were pleasant. They provided hardwood. It was just about the whole first floor of the house and then some stairs. I'd probably give them a B+. It’s not complaint free, but good work and I’m generally happy. They did a good job.”

Review by
09/25/2017

“They're awesome, very punctual, very professional, just everything from start to finish was just great. Custom Floor provided hardwood. They did my main level. Basically, they just sanded and resurfaced my existing flooring. I'd give them an A+, honestly. They were really good; they were great. I've already recommended them to some of my other neighbors.”

Review by
09/25/2017

“They've done a number of jobs for me. They're very supportive in selecting the right material, first of all. Benny Chung is very responsive, and all of their installers do just a fantastic job. They did hardwood, LTV, and carpet, all in one job. This was a flip. I would give them an A+.”

Review by
09/25/2017

“Just like any other purchase, there was some back-and-forth but overall, my experience was good. Pretty much every store sells the same stuff, but I think the sales guy I worked with was good. They provided me with hardwood floors. I'd give them a B overall.”

Review by
09/25/2017

“I would recommend them to anyone. I like that they answered all my questions, and the price was very comfortable too. So I almost like everything about the company. They provided hardwood flooring. I'd give them an A+ overall.”

Review by
09/25/2017

“Peter Lee was very helpful. They showed up when they said they would show up, and I have no complaints. They did a nice job. We had some refinished floors done, as well as new install. I'd give them an A.”

Review by
09/25/2017

“I liked the price, the service, and the quality of the work. Everything was perfect. I had more than three jobs with them, and everything was hardwood floor and carpet. I'd give them an A+ overall.”

Review by
09/25/2017

“I've worked with them for like seven years. They were very professional, and did great work. They used some red oak, usually some red oak flooring. It's all been residential. I'd give them an A.”

Review by
09/25/2017

“It was a really good job. I've got no complaints at all. It was a great service. They provided hardwood floor for me. I would just give them an A overall. We're very happy and very satisfied.”

Review by
09/25/2017

“I liked the price and quality of the service. Everything was perfect. I had more than three jobs with them and everything was hardwood floor and carpet. I'd give them an A+ overall.”

Review by
09/25/2017

“They follow up. If there's an issue or something, they'll come back again. They're good. They provided 5’ hardwood flooring. I would give them an A+ overall. Expertise is excellent.”

Review by
09/25/2017

“I thought they did quality work. I was happy overall. They provided carpeting for me on the whole main floor. I'd probably give them an A overall. They were on top of it. I think they were here when they said.”

Review by
09/25/2017

“Everything was excellent. He's actually a friend of mine. I'd give him an A+. It was just carpet all over. Customer service was wonderful too. I would highly recommend them.”

Review by
09/25/2017

“They were very prompt, punctual, and very informative. They provided engineered floor for just part of the home. It wasn't my home, it was a client. I'd give an A.”

Review by
09/25/2017

“Mostly my husband was dealing with them, but everything ended up fine. They were just doing hardwood. I'd give them an A. I'd do it again. I'd recommend them.”

Review by
09/25/2017

“They had good pricing, good product, were prompt and do good work. They provided me with carpet. I'd give them an A overall.”

Review by
09/25/2017

“Attentiveness and attention to detail stood out to me. They provided wood flooring for me. They deserve an A overall.”

Review by
09/25/2017

“They did their job and they did their job well. They installed hardwood floors for me. I'd give them an A- overall.”

Review by
09/25/2017

“Custom Floor did a good job. They did an excellent job, so I'd give them an A+ overall. It was just a small job.”

Review by
09/25/2017

“It was good. They finished the job on time, which was excellent. They did carpet and hardwood flooring, the whole house. I'd give them an A.”

Review by
09/25/2017

“Everything was good. We did carpet. I'd give them an A+ overall. I wasn't there when they did the installation. The final job was fine.”

Review by
09/25/2017

“My floor is creaking. It's laminate. I haven't called them in regards to that. I'd give them a B overall.”

Review by
09/25/2017

“I liked their work. I think it's pretty good. They are good. I'd give them an A overall.”

Review by
09/25/2017

“They remodeled the floor. I'd give Custom Floor an A overall.”

Review by
09/25/2017

“I had hardwood floor installed. I'd give them an A- overall.”

Review by
09/25/2017

“They were excellent. I'd give them an A+ across the board.”

Review by
09/26/2016

“They did carpets and then also wood. I'd give them an A.”

Review by
09/26/2016

“They’re wonderful. I’d give them an A. They’re great .”

Review by
09/26/2016

“I was satisfied with it. I have no complaints.”

Review by
09/26/2016

“Those guys were great. I would give them an A.”

Review by
09/26/2016

“The job was big—definitely an A+.”

Review by
09/26/2016

“It was an A+ job.”

Review by
09/26/2016

“We had flooring and carpeting put in. I have no complaints at all.”

Review by
09/26/2016

“They deserve an A+ since we were able to schedule at a time convenient to us.”

Review by
09/26/2016

“The prompt delivery and good service made it a positive experience for me. I'd give them an A+.”

Review by
09/26/2016

“I'd give them an A+. They did good installation, came on time, and I didn't have any issues.”

Review by
09/26/2016

“It was very good. They installed carpet for me on the second floor. It was a good solid B+.”

Review by
09/26/2016

“The guy gave me an estimate and had it done the next week. It was just easy. I’d give them an A +.”

Review by
09/26/2016

“I've been satisfied with them. I'd give them a B. I had two experiences. The first was much better than the second one, though.”

Review by
09/26/2016

“I was pleased with Custom Floor. Their customer service was excellent, and their punctuality and cleanliness were very good. Their expertise was very good as well .”

Review by
09/26/2016

“The floor's fine. I'd give them maybe a B. They did good on the quality of work. They were here right about the time they said they would be.”

Review by
09/26/2016

“The people from Custom Floor were pleasant to deal with. They were on time, and they did a fantastic job installing the floor. We’re very happy with them. I’d grade them as an A .”

Review by
09/26/2016

“We have a problem with the floor. We've called them a half dozen times to come and look at it and fix it. He never did. He sent one of his workers by. I still haven't seen him. We're highly perturbed. The quality of work is the problem. I'd say it's poor, and then the fact that he wouldn't come back and fix it. He wouldn't even come and look at it. He told me, 'Well your warranty's for a year'. I called him before the year was out.”

Review by
09/26/2016

“The quality of the work was good. They were easy to work with, and the customer service was good. The job was completed on schedule. Their cleanliness was good. I was pleased with the flooring. I’d give Custom Floor an A overall .”

Review by
09/26/2016

“My experience was positive, but when I tried to refer them to someone else, it was not such a positive experience. I liked the price. I liked the quality of the work they did. They were responsive. I'd rate it as a B+.”

Review by
12/23/2015

“The price was right. The service was good, and it was as scheduled, so we had no complaints. They did both hardwood and some carpeting. We chose them because it was a recommendation from a friend. I'd grade them an A+.”

Review by
12/23/2015

“They were very pleasant. It was a full basement and stairs. The job took a couple hours. The job looks OK. The carpets stained really easy but beyond that, I think that's not really their fault. I would say a B+.”

Review by
12/23/2015

“They got the job done quickly, and it looked very nice. They had very good prices. They did our laminate wood flooring. They gave us the best quality wood for the best price, so we chose them. I would give them an A grade.”

Review by
12/23/2015

“They were prompt, and they came back and did the job on time. They just did what they promised to do, so I was happy about it. They did hardwood flooring for me. I chose them because of a referral. I would give them an A.”

Review by
12/23/2015

“We've dealt with them several times in the past. They normally do wood flooring and tiling. Everything I've asked them to do, they take care of. I chose them because of our long-standing business history. They get an A+.”

Review by
12/23/2015

“I liked the quality of work. It's not tile, it's not wood. It's something else I forget the name. It was laminate. They're good. I'd give them a B because they left a board. I couldn't slide my stove out. The should've put the board away but they didn't.”

Review by
12/23/2015

“It was fine. I had some carpet done. I did a man cave for my husband, and they put some carpet down for me, I think. This was the only time I used them. They were OK. I'd give them an A. We haven't had any complaints about the carpet; it's doing well.”

Review by
12/23/2015

“The workers were quick, and they were friendly and very thorough. They did the carpet. There were two rooms in the house that were done. They didn't leave a mess. They were good workers. They did a good job. I'd grade them with excellent work.”

Review by
12/23/2015

“I liked their cleanliness and responsibility. They did a fascinating job—it was great. I liked the way he handled the business. They put down carpet and vinyl floors. I would definitely recommend them. They did a great job. I'd give them an A.”

Review by
12/23/2015

“They did some work for me just last year. They're OK. They resurfaced my wood floor. I think it was recommended by my contractors. I'd give them an A. They do a good job. They did what they promised, and it came out to be pretty good for me.”

Review by
12/23/2015

“It was convenient, it was quick, and it was affordable. They installed hardwood floor and carpeting. It was just two rooms and a hallway and stairs. I would say it took six hours. I would recommend them to a friend. I'd give them an A.”

Review by
12/23/2015

“I liked their customer service. They showed up on time, and they did good work. They installed hardwood floors in my family room. The job looks great. I chose them through a referral. I would absolutely refer them. I'd give them an A.”

Review by
12/23/2015

“Last time, they did carpeting. Everything with Custom Floor is good. They do flooring for me. They did flooring for me a long time ago—they put carpet in. The prices and service are excellent.”

Review by
12/23/2015

“They’re awesome and easy to work with. I was super indecisive, and they were super patient. The finished product is beautiful—it’s absolutely seamless. They did a great job. They earned an A.”

Review by
12/23/2015

“I liked the price and good service. They did hardwood floors for me. I just happened to talk to them first, so I chose them. I'd give them an A.”

Review by
12/23/2015

“It was good work. I'd give them a B. It was hardwood and carpet. They were short staffed. The guy who did the hardwood floor, he had to pick up someone to help him out.”

Review by
12/23/2015

“They did a great job. I liked working with all their salespeople and customer service. They all did a great job. They did hardwood flooring for me. I chose them because of word of mouth. I'd give them an A.”

Review by
12/23/2015

“I had a wonderful experience with Custom Floor—top-notch. I liked everything about them. From the time it took them to explain, show, and instruct about the different types of carpets to the artful installment of the carpet, everything was seamless and terrific. They are an A+ company.”

Review by
12/23/2015

“The price was good, and the crew that they sent out was very good. They did hardwood flooring in my first and second levels. It's probably around 2,000 square feet. The job took two days. They were just good to deal with. The job looks very good. I'd recommend them. I'd give them an A.”

Review by
12/23/2015

“They had good customer service and reasonable prices, and the work was of good quality. They did wood flooring for me. I chose them because they were recommended by someone who had worked with them on three different projects, and they recommended them highly. I'd give them an A-.”

Review by
12/23/2015

“They were very quick. They worked very clean. It was a pretty simple process from our standpoint. They did laminate flooring for us—they removed carpet and put down laminate. The price was the biggest reason I chose them. I'd give them an A. I plan on using them again next year.”

Review by
12/23/2015

“I like the efficiency with which they did the flooring. They replaced the entire first floor. It's about 1,200 square feet. They tore up what was there and put new hardwood down. It took a day. The job looks fine—it looks good. I would refer them. I'd give them an A.”

Review by
12/23/2015

“We did flooring. When I wasn't happy with a little bit of the corner of the floor, they respond quickly and came back and fixed it. Actually, we did whole floors, like first floor, second floor, third floor, they redid it. They ripped up the carpet and did wood floors from bottom to top including the stairs. It took two days. I'd give them a B.”

Review by
12/23/2015

“They were very good coming to put everything in, and when a mistake was made, they were quick to fix the mistake. They were courteous and friendly. The guy came out and double checked that the job was finished. They were definitely interested in leaving a good impression. They did oak flooring, and we did carpeting. Initially, we were looking for a good price. We saw him, and then I think we found somebody else who was a little bit cheaper, but Custom Flooring had the better reputation, so we went with them. I'd give them an A+ grade.”

Review by
12/23/2015

“I would never use them again, and I would never recommend them. I have a complaint that they didn't take care of. I had the wood floor, and then I had the carpeting. I wasn't pleased with either one. Also, I had the countertops done, and I called Peter, but he didn't come out or anything, so I'm done. I don't have a good report. I wouldn't recommend them. I had chosen them because they were recommended. The manager that worked here in the condo in the office told me about them, and so then I called. I just had a bad experience.”

Review by
12/23/2015

“Everything was great. They were fast and on time, completed on time, gave me a reasonable price, and were easy to work with. All around, it was a good experience. It was a hardwood floor; they took out an existing hardwood and replaced it with new hardwood in one room. The work looks great. I would definitely recommend them. They’re an A+.”

Review by
12/23/2015

“It was back in July. They put in laminate floors for me. I chose them primarily because they were a smaller mom and pop shop and the materials came from Europe rather than most of the stuff coming from China, and that was during the era of the toxic flooring being put in by Lumber Liquidators or one of those companies. I'd give them a B+.”

Review by
12/23/2015

“It was a very quick job; it didn't take more than a day to complete. They installed hardwood in the basement—about 500 square feet. Their cleanup was very good. They didn't leave behind any trash. They took everything. We had carpet before, and it's much cleaner. It looks much nicer. I would definitely recommend them. I'd give them an A.”

Review by
12/23/2015

“The floor looks nice. I don't really have any complaints. I didn't notice any scratches or anything so far, and it doesn't look like it's easy to scratch up. They did hardwood flooring in the kitchen and a family room. It took maybe a day’s work; maybe five, six hours. I would definitely refer them. I'll give them an A.”

Review by
12/23/2015

“They were just a very efficient company. They did their job as promised and on time. The quality of the product is good. They did hardwood for me. I just chose them because the service was impeccable. The pricing was equivalent to other companies’, but the service was good. They were triple A grade. They were awesome.”

Review by
12/23/2015

“They did a satisfactory job. But they didn't clean the corners close to the wall, so they didn't do a very good job. In fact, I'm going to have to have it cleaned again because they missed those areas. I got a phone call similar to this one where they were promoting their services, so I chose them. I'd give them a C-.”

Review by
12/23/2015

“Everything was good. The guy who did the estimate was good. The workers were really nice. Peter, the owner, was there and came to check on everything. They did hardwood floors for me. We bought a new house, about two years old, and they could match what was there, so we chose them. I would give them an A+.”

Review by
12/23/2015

“They were very on time, they were very easy to deal with, and then they allowed us to pay after we sold our house. At closing, we had the settlement company write them a check. They worked really well with us and all of that. Peter, the owner, has been great for many of my friends that I've sent there. We chose them because they were significantly more affordable than other places. I'd give them an A+.”

Review by
12/23/2015

“They did work in my condo. The work was good quality, and they were quick and friendly. I was happy with it. They did carpet through 80 percent of the condo. They were there for probably six hours—maybe five hours. After the job was completed, it was very clean and very neat. They cleaned up after themselves, vacuumed, and left it looking real good. I'd absolutely recommend them. I'd give them an A+.”

Review by
12/23/2015

“Custom Floor did a fine job. They did tile and carpet, and they also did some granite installation. The salesman brought me the carpet I wanted without me having to look at one thing—that was remarkable. He did an excellent job. I’d give them an A+. He was right on top of everything, and the carpet installation was perfection. I did not have one fault; the installers were excellent.”

Review by
12/23/2015

“I think that they were very thorough ensuring that the job was done accurately and in a timely manner, and they provided excellent service. They put in carpet in my basement. My son's bedroom is down there, and then there's a media room and a game area with a bar. It's a pretty big space. The stairwell is also down there. The job looks great. I'd recommend them. I'd give them an A.”

Review by
12/23/2015

“They did a good job. It's what we expected. It's just for upstairs, I don't know, 1,000 square feet maybe. It was just an installation. I think the job took just a day, not even, I think like a half day. It looks like just when they left. The work area looked good. The only thing is they moved some furniture into the wrong spot, but it's not a big deal. I'd give them a B+.”

Review by
12/23/2015

“Custom Floor did excellent work. They were very professional. I liked several things about them. They came and did the job real quick. They didn't leave a mess, and they did a good job. They did what several places wouldn't do. They did wood flooring for me. I chose them because I appreciated the guy who came over and did the estimate. He seemed to be very professional. A lot of people wouldn't do what I was looking to have done, and he was willing to do what I wanted to have done. I'd give their company an A+.”

Review by
12/23/2015

“They gave good suggestions when we were not sure about what stain to use. They did a professional job with the removal of the flooring and with putting it back. They got the stain color and shine that we asked for, and it matched. They did everything according to what they said they would do, and they did it in the time they said they would do it in. They did some hardwood floors for us. We chose them because they were recommended to us by our realtor.”

Review by
12/23/2015

“They did my rugs, yeah. They did my rug initially and then they did my rug after I had a sewer leak on it. They did pretty good. They replaced it for me. I chose them because I like the sales rep. You've got to have a feeling of trust in the company you deal with. I would do a B. There's always room for improvement. One thing is I gave him the wrong telephone number so he was trying to call and I'd given him one digit. I'll give them a B+.”

Review by
12/23/2015

“They were quick to do the services they provided. Everything was done to our satisfaction. We don't have any complaints. We live in a town house, so they did the whole main area, the main floor, and the stairways. They did hardwood. Initially we had a carpet, and we switched to hardwood floors. I don't remember exactly how long the job took, but I think it was three or four days. I would recommend them. I would give them the best grade.”

Review by
12/23/2015

“I liked that they were reasonable. They did an excellent job. There was a little piece that was missed, so I called them, and they came back the next morning and fixed it—no problems, no nothing. They put me first, and they came right back out and fixed it—perfect. They were doing the laminate floor that looks like hardwood. Their price is way better than everybody else's. They had a lot of selection within that price range. I've already referred them to like five different people, and our exterminator kept asking us who did our floor. I'd give them an A+.”

Review by
12/23/2015

“It was just good. They are the best. They have very competitive prices. They do very quality work, and I'm very happy. I did carpet with them—I've done a lot of services with them. We had carpet for the entire floor, and we also did hardwood flooring in the sunroom. They did quality work. I contacted four companies for estimates, and the way Custom Floor does things is excellent. They also put some sealer in the basement. Two years ago, we had basement flooring and sunroom flooring. This year, we did our second floor. They did a great job sealing the floor in the basement and the sunroom to avoid the moisture. They sealed the floor completely, which I was not even aware is a kind of sealing. They're A+.”

Review by
12/23/2015

“I've actually used them for several different projects, and I've been happy with every one. During the one that they just recently did, I was real happy with the quality of the workmanship and how quickly they were able to get all the flooring done, and it was a fair price. The most recent job was a laminate floor in my basement. It's like hardwood floors, but it's not true hardwood. They've done that—they replaced hardwood floors in my house. They refinished hardwood floors at a rental property and carpeted in a rental property. They put tile in my house. Pretty much any of the type of work that they do, they've done at my house, and I've been absolutely happy with them every time. I've already referred them to several friends and neighbors. I would say they’re an A+.”

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