Custom Floor
2nd year as a Best Pick
certified company
A
rated
Based on 81 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
2nd year as a Best Pick Call
"For over a decade, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."

Peter Lee | Owner
Company Information
Services Offered
Custom Floor is a full-service flooring company that sells and installs hardwood, carpet, tile, vinyl, and laminate flooring for residential and commercial customers. The company also offers custom hardwood sanding and refinishing.
Warranty
All work is covered by a two-year labor warranty, and some carpet products carry a limited lifetime warranty.
Company History
Custom Floor is a local company that was founded in 2005.
Distinctions
The company is a member of the National Wood Flooring Association.
Employee Information
Employees are subject to drug testing.
Additional Information
Custom Floor offers products from a number of brands, including Bruce, Armstrong, Mirage, Lauzon, Wickham, Mannington, Mohawk, Shaw, Karastan, IVC, and Quick-Step.
Licenses
#2705149097
Areas Served
Prince William, Fairfax County, Loudoun County, Arlington County
A selection of 81 homeowner reviews:
“The people from Custom Floor were pleasant to deal with. They were on time, and they did a fantastic job installing the floor. We're very happy with them. I'd grade them as an A.”
“I was pleased with Custom Floor. Their customer service was excellent, and their punctuality and cleanliness were very good. Their expertise was very good as well.”
“They're wonderful. I'd give them an A. They're great.”
“The quality of the work was good. They were easy to work with, and the customer service was good. The job was completed on schedule. Their cleanliness was good. I was pleased with the flooring. I'd give Custom Floor an A overall.”
“The guy gave me an estimate and had it done the next week. It was just easy. I'd give them an A+.”
“The job was big—definitely an A+.”
“I'd give them an A+. They did good installation, came on time, and I didn't have any issues.”
“They deserve an A+ since we were able to schedule at a time convenient to us.”
“It was an A+ job.”
“They did carpets and then also wood. I'd give them an A.”
“I was satisfied with it. I have no complaints.”
“We had flooring and carpeting put in. I have no complaints at all.”
“Those guys were great. I would give them an A.”
“The prompt delivery and good service made it a positive experience for me. I'd give them an A+.”
“It was good. They did a good job. They did the carpet. It was excellent work—no complaints.”
“The work was excellent. They put in hardwood.”
“We've dealt with them several times in the past. They normally do wood flooring and tiling. Everything I've asked them to do, they take care of. I chose them because of our long-standing business history. They get an A+.”
“Everything they did was all right.”
“It was fine. I had some carpet done. I did a man cave for my husband, and they put some carpet down for me, I think. This was the only time I used them. They were OK. I'd give them an A. We haven't had any complaints about the carpet; it's doing well.”
“I'd give them an A. They did carpet for me.”
“It was a very quick job; it didn't take more than a day to complete. They installed hardwood in the basement—about 500 square feet. Their cleanup was very good. They didn't leave behind any trash. They took everything. We had carpet before, and it's much cleaner. It looks much nicer. I would definitely recommend them. I'd give them an A.”
“I'd give them an A. They put in hardwood.”
“They did wood flooring. It was very good.”
“Custom Floor gave me hardwood floors. I'm satisfied overall. I would say they deserve an A.”
“The floor looks nice. I don't really have any complaints. I didn't notice any scratches or anything so far, and it doesn't look like it's easy to scratch up. They did hardwood flooring in the kitchen and a family room. It took maybe a day's work; maybe five, six hours. I would definitely refer them. I'll give them an A.”
“They get an A from me. It was hardwood floors.”
“I like the efficiency with which they did the flooring. They replaced the entire first floor. It's about 1,200 square feet. They tore up what was there and put new hardwood down. It took a day. The job looks fine—it looks good. I would refer them. I'd give them an A.”
“They did a great job. I liked working with all their salespeople and customer service. They all did a great job. They did hardwood flooring for me. I chose them because of word of mouth. I'd give them an A.”
“They did some work for me just last year. They're OK. They resurfaced my wood floor. I think it was recommended by my contractors. I'd give them an A. They do a good job. They did what they promised, and it came out to be pretty good for me.”
“They were prompt, and they came back and did the job on time. They just did what they promised to do, so I was happy about it. They did hardwood flooring for me. I chose them because of a referral. I would give them an A.”
“They gave good suggestions when we were not sure about what stain to use. They did a professional job with the removal of the flooring and with putting it back. They got the stain color and shine that we asked for, and it matched. They did everything according to what they said they would do, and they did it in the time they said they would do it in. They did some hardwood floors for us. We chose them because they were recommended to us by our realtor. ”
“I liked their cleanliness and responsibility. They did a fascinating job—it was great. I liked the way he handled the business. They put down carpet and vinyl floors. I would definitely recommend them. They did a great job. I'd give them an A.”
“I had a wonderful experience with Custom Floor—top-notch. I liked everything about them. From the time it took them to explain, show, and instruct about the different types of carpets to the artful installment of the carpet, everything was seamless and terrific. They are an A+ company.”
“Custom Floor did a fine job. They did tile and carpet, and they also did some granite installation. The salesman brought me the carpet I wanted without me having to look at one thing—that was remarkable. He did an excellent job. I'd give them an A+. He was right on top of everything, and the carpet installation was perfection. I did not have one fault; the installers were excellent.”
“They're awesome and easy to work with. I was super indecisive, and they were super patient. The finished product is beautiful—it's absolutely seamless. They did a great job. They earned an A.”
“Custom Floor did excellent work. They were very professional. I liked several things about them. They came and did the job real quick. They didn't leave a mess, and they did a good job. They did what several places wouldn't do. They did wood flooring for me. I chose them because I appreciated the guy who came over and did the estimate. He seemed to be very professional. A lot of people wouldn't do what I was looking to have done, and he was willing to do what I wanted to have done. I'd give their company an A+.”
“The workers were quick, and they were friendly and very thorough. They did the carpet. There were two rooms in the house that were done. They didn't leave a mess. They were good workers. They did a good job. I'd grade them with excellent work.”
“They did a great job. They put a rug in for me. It was excellent work with no complaints from me.”
“They were quick to do the services they provided. Everything was done to our satisfaction. We don't have any complaints. We live in a town house, so they did the whole main area, the main floor, and the stairways. They did hardwood. Initially we had a carpet, and we switched to hardwood floors. I don't remember exactly how long the job took, but I think it was three or four days. I would recommend them. I would give them the best grade.”
“They did a fantastic job. I'd give them an A. They did hardwood for me.”
“I think that they were very thorough ensuring that the job was done accurately and in a timely manner, and they provided excellent service. They put in carpet in my basement. My son's bedroom is down there, and then there's a media room and a game area with a bar. It's a pretty big space. The stairwell is also down there. The job looks great. I'd recommend them. I'd give them an A.”
“Everything was perfect. He did the hardwood floor. They deserve an A.”
“They did work in my condo. The work was good quality, and they were quick and friendly. I was happy with it. They did carpet through 80 percent of the condo. They were there for probably six hours—maybe five hours. After the job was completed, it was very clean and very neat. They cleaned up after themselves, vacuumed, and left it looking real good. I'd absolutely recommend them. I'd give them an A+.”
“Everything was good. The guy who did the estimate was good. The workers were really nice. Peter, the owner, was there and came to check on everything. They did hardwood floors for me. We bought a new house, about two years old, and they could match what was there, so we chose them. I would give them an A+.”
“I liked their customer service. They showed up on time, and they did good work. They installed hardwood floors in my family room. The job looks great. I chose them through a referral. I would absolutely refer them. I'd give them an A.”