Custom Floor
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Custom Floor has received 4.8 out of 5 stars based on 160 customer surveys conducted through GuildQuality.
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4th year as a Best Pick Call
"For over a decade, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."

Peter Lee | Owner
Company Information
Services Offered
Custom Floor is a full-service flooring company that sells and installs hardwood, carpet, tile, vinyl, and laminate flooring for residential and commercial customers. The company also offers custom hardwood sanding and refinishing.
Warranty
All work is covered by a two-year labor warranty, and some carpet products carry a limited lifetime warranty.
Company History
Custom Floor is a local company that was founded in 2005.
Employee Information
Employees are subject to drug testing.
Additional Information
Custom Floor offers products from a number of brands, including Bruce, Armstrong, Mirage, Lauzon, Wickham, Mannington, Mohawk, Shaw, Karastan, IVC, and Quick-Step.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
14101 Sullyfield Circle Suite 310
Chantilly, VA 20151
Hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 6:00 pm
Sun
Closed
Licenses
#2705149097

Compiled Score:

Custom Floor has received 4.8 out of 5 stars based on 160 customer surveys conducted through GuildQuality.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/17/2019

No review comments provided

Review by
09/17/2019

“I would like to recognize David for his exceptional service. I was very pleased with both gentlemen. They were very knowledgeable and easy to speak with. I appreciate the level of commitment. I already had existing flooring that I was looking to match and instead of just completing a sale, they wanted to ensure the quality of work. They even came out prior to ordering to make sure the sample was a close match. I appreciated that level of commitment.”

Review by
09/17/2019

“The met my expectations by coming back and fixing the minor issues.”

Review by
09/17/2019

“Mr. Lee, he was the agent who came up with the ideas that helped save me money on my floors.”

Review by
09/17/2019

“They were very professional, on time, and completed the job on time as well!”

Review by
09/17/2019

“Custom Floor exceeded in all areas.”

Review by
08/30/2019

“Peter gave exceptional service.”

Review by
08/26/2019

“We really like Benny.”

Review by
08/26/2019

“Not everything was perfect, but they were quick to address any problems I had.”

Review by
08/26/2019

“The customer said they were very responsive and loyal.”

Review by
08/24/2019

“I would like to recognize Benny for his exceptional service.”

Review by
08/24/2019

No review comments provided

Review by
08/24/2019

“Everything was right as expected.”

Review by
08/21/2019

“I was not happy with the salesperson. Initially, he was very nice, but as soon as I signed for the contract and paid the deposit, he became rude and difficult to get in touch with. The carpet I had installed was not stainproof like it was supposed to be. When I called to speak with the manager about the issue, he couldn't even tell which carpet I had installed because they hadn't updated their records yet. They are totally disorganized. They never got back to me about the stain. I am not happy with them at all. I would not recommend them.”

Review by
08/15/2019

“They were supportive, helpful, and they came at proper times. They followed the plan and I didn't have to wait for anything. They were professional.”

Review by
08/03/2019

“I would like to recognize the salesperson. He was exceptional. I would go back to them again because of him. It has been six months or so and I don't remember his name.”

Review by
08/02/2019

“I would like to recognize Peter Lee for exceptional service. I had worked with him before and referred him to others. Additionally, the job site foreman was excellent.”

Review by
08/02/2019

“I would like to recognize the sales guy. He was very good, very thorough, and made sure the mess I was left with was taken care of.”

Review by
08/02/2019

“I would like to recognize Peter for his exceptional service.”

Review by
08/02/2019

“It was exceptional service, but not just one particular person.”

Review by
08/02/2019

“Peter is extremely trustworthy. I've known him for 10 years and have done multiple jobs with him. He has the keys to all my properties. He's a very trustworthy guy as far as getting things done.”

Review by
08/02/2019

“I would like to recognize the salesperson.”

Review by
07/02/2019

“Awesome through out the whole process from sales to completion.”

Review by
06/27/2019

“I would like to recognize Peter Kim.”

Review by
06/27/2019

“The warranty process is amazing. There was a manufacturer defect in an area of my carpet. My salesperson filed a claim and a large area of my carpet was replaced.”

Review by
06/27/2019

“I would like to recognize the salesperson for exceptional service.”

Review by
06/27/2019

“The installers did the job well even though I was not able to be there. I was giving them instructions as I was walking out the door to go to the hospital in labor.”

Review by
08/23/2018

“I was surprised with how quickly he came out to give us an estimate and put us on the schedule. Their timeliness exceeded my expectations.”

Review by
08/23/2018

“They exceeded my expectations in most areas.”

Review by
08/23/2018

“I felt they met my expectations when it came to the installation, billing, customer service and workmanship.”

Review by
08/23/2018

“I was most satisfied because we just have a lot going on in the house with different work being done and their quality of the service they provide is top notch out of all of the contractors we are dealing with. They came in and did the work properly with no issues. It was just top notch service and I would recommend them to anybody”

Review by
08/23/2018

“They met or exceeded my expectations with everything.”

Review by
08/23/2018

“The floors are beautiful.”

Review by
08/23/2018

No review comments provided

Review by
08/23/2018

“They met or exceeded my expectation in the areas of Installation and pricing.”

Review by
08/23/2018

“Peter did a great job of addressing my concerns. He replaced the flooring because the color was not what I expected. He did a fabulous job. His guys were very friendly and clean.”

Review by
08/23/2018

“I was the most satisfied with the communication.”

Review by
08/11/2018

“The completion of the work exceeded my expectations.”

Review by
08/10/2018

“I would recognize Ryan for exceptional service. He was very knowledgeable when I met with him. He also made recommendations that we would not have thought of. He recommended that we get our ducts cleaned because that is what caused the discoloration on the carpet.”

Review by
08/10/2018

“They have met all my expectations.”

Review by
08/10/2018

“I would like to recognize the entire team for their exceptional service. From the time I went into their office to when they finished, they were very professional and kept the job site clean. They did a professional job!”

Review by
08/10/2018

“Great value and great floor.”

Review by
08/10/2018

“I use them almost exclusively. They take care of me and suggest things that help me and my clients.”

Review by
08/10/2018

“I would like to recognize the installation team headed by Caesar and Benny for their exceptional service.”

Review by
08/10/2018

“I was most satisfied with the outcome. It looks great.”

Review by
08/10/2018

“They exceeded my expectations in customer service, in their willingness to come back and correct any defects, particularly in the material.”

Review by
09/25/2017

“They remodeled the floor. I'd give Custom Floor an A overall.”

Review by
09/25/2017

“I had hardwood floor installed. I'd give them an A- overall.”

Review by
09/25/2017

“They were excellent. I'd give them an A+ across the board.”

Review by
09/25/2017

“They had good pricing, good product, were prompt and do good work. They provided me with carpet. I'd give them an A overall.”

Review by
09/25/2017

“Attentiveness and attention to detail stood out to me. They provided wood flooring for me. They deserve an A overall.”

Review by
09/25/2017

“They did their job and they did their job well. They installed hardwood floors for me. I'd give them an A- overall.”

Review by
09/25/2017

“Custom Floor did a good job. They did an excellent job, so I'd give them an A+ overall. It was just a small job.”

Review by
09/25/2017

“I liked their work. I think it's pretty good. They are good. I'd give them an A overall.”

Review by
09/25/2017

“I can't say enough good about this company. The person who came initially, his name was Ryan Lee, did the initial measurements and sales pitch. He was just about the nicest person to talk to. I mean, we have a lot of different home maintenance stuff that we do, and he was just extremely professional. He was great to chat with, he was funny, really put us at ease, and was great. When we had the service, the team of folks that came in were way above average for any kind of service like this we've ever had. They were extremely considerate with, we had already cleared out our personal possessions, every part of our house. They draped a lot of extra plastic to make sure dust didn't get anywhere at all. They were extremely accommodating to us because unfortunately, we don't have access to our bedroom unless we go through the area that they were working on and it was a two day job. So they were really accommodating and just outstandingly pleasant to deal with. So after they were done sanding down the floor, since this was a redoing the floors thing, they were willing to work with us. As long as we wanted to try different colors, stains, and what not until we found something that we were absolutely in love with. We've recommended them to many of our friends and family already. We keep getting more cards from them because we couldn't be more thrilled. They did install a new quarter round. We had hired them to refinish the floors so we didn't need any. I think there might have been one board that had like a big crack in it. I think they replaced one board. There wasn't an extra up-charge for that. It was just part of what they do, making sure everything looks good. The quarter round was definitely new. They deserve an A+, no questions.”

Review by
09/25/2017

“I had a budget, and I didn't want to spend a lot and so he gave me a couple of options. They're very honest about which carpeting would go best. The two guys that helped install it were really kind, clean, and mindful of themselves. I think Ryan is the guy who had taken care of me, and he even came in. They did a walk-through to make sure everything was the way it should be. It was just carpet. We had two different types, one for the upstairs and one in the basement. I love how it went and came out. I wanted wood, but he was honest and was like, ‘Well, if you're willing to spend five something per square for, and especially if this is your starter home, I would just go for carpet. Then when you get your house, go all out with the wood.’ I go, ‘Oh, thank you for being honest and not try and pull one over me.’ Honestly, I know this is over and above, but I'd give them an A+ really. I had nothing but a good experience. I would go to them again when I get a new house or need advice on anything.”

Review by
09/25/2017

“They kept all their promises. They came on time, did the work they were contracted to do, and completed the cleanup and put my furniture back the way they promised. They actually refinished a lot of oak floor I already had, that included an area that needed to be patched. Everything came out adequately good. Unfortunately, they were dealing with a problem that the previous owner had created. So their person was in tears over how horrible it was. It wasn't flat and not even the way he wanted, but there was only so much he could correct. I'd give them an A. They definitely knew high quality work, but they just couldn't get my floor to that because it was already damaged. There was a little bit of a problem with the area they had to patch. It was one team that was creating the patch, and another team that was trying to refinish. So that area's a little weak, but it's not. It’s definitely average. They were always there on time. They definitely knew what they were taking about.”

Review by
09/25/2017

“We've actually had them put flooring in two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and fix some things. So that was a little disappointing, but they were very responsive. So in the end, we're happy. Regarding the molding, it was more so a decision about the depth of the stair, which they asked us and we were like, 'what's trending?' and made a decision but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us rather than just asking us. I'll give them an A- overall. It's very straightforward—stairwells are not easy and we understand that, that's why I don't want to ding them.”

Review by
09/25/2017

“We actually had them put flooring in on two different occasions. The first job was absolutely fine. The second job involved a stairwell, and we had to have them return to fix molding and some things. So that was a little disappointing, but they were very responsive. So, in the end we were happy. The problem was more so a decision on the depth of the stair. They asked us and we were like, ‘What's trending?’ and made a decision, but didn't realize how it would look. So it just didn't feel like they advised us. They should've advised us instead of just asking us. I'd give them an A- overall. It was very straightforward. Stairwells are not easy and I understand that.”

Review by
09/25/2017

“I think that they were very accommodating to my situation and my schedule. I think that they did a pretty good job with the floor installation and finishing. They didn't provide the flooring; I actually purchased it myself. Part of it was they actually relayed to me that the kind of wood I got was very difficult for them to get right now. So, they were happy I was getting it. Basically, they just did the installation and finish. They were very helpful in helping me get the material, picking it up, having their workers help out with all the logistics involved with getting everything, and making sure it was right and getting it installed. I'd give them an A-.”

Review by
09/25/2017

“Everything is pretty good, the service. Actually, the estimate was kind of rough. So, basically our house was around 18000 square feet. They kept doing a little bit more than we actually needed because if some kind of damage happens I'll need wood in the future. So there's already some additional, but due to some issue we didn't have any additional wood. I went with engineering wood. I'll go with an A+. Everything was good.”

Review by
09/25/2017

“I did business with them twice and it was pretty good. The price was reasonable and the service was good. I was going to have a lot of business with them for a kitchen renovation, but at that point we didn't get a response very quick. So it wasn't a good experience, but we didn't find any other company but them. So we just didn't want to do the kitchen renovation. Overall, they were pretty good. I would give them an A.”

Review by
09/25/2017

“They're awesome, very punctual, very professional, just everything from start to finish was just great. Custom Floor provided hardwood. They did my main level. Basically, they just sanded and resurfaced my existing flooring. I'd give them an A+, honestly. They were really good; they were great. I've already recommended them to some of my other neighbors.”

Review by
09/25/2017

“What I liked about Custom Floor was the quality of the work. What they promised they delivered, it was done in the time-frame they said it would be done, and they backed it up with a 30-day warranty. If there were any defects, they were going to take care of it. They provided me with hardwood flooring on my main level. I'd give them an A+.”

Review by
09/25/2017

“They've done a number of jobs for me. They're very supportive in selecting the right material, first of all. Benny Chung is very responsive, and all of their installers do just a fantastic job. They did hardwood, LTV, and carpet, all in one job. This was a flip. I would give them an A+.”

Review by
09/25/2017

“I would recommend them to anyone. I like that they answered all my questions, and the price was very comfortable too. So I almost like everything about the company. They provided hardwood flooring. I'd give them an A+ overall.”

Review by
09/25/2017

“I thought they did quality work. I was happy overall. They provided carpeting for me on the whole main floor. I'd probably give them an A overall. They were on top of it. I think they were here when they said.”

Review by
09/25/2017

“Peter Lee was very helpful. They showed up when they said they would show up, and I have no complaints. They did a nice job. We had some refinished floors done, as well as new install. I'd give them an A.”

Review by
09/25/2017

“I liked the price, the service, and the quality of the work. Everything was perfect. I had more than three jobs with them, and everything was hardwood floor and carpet. I'd give them an A+ overall.”

Review by
09/25/2017

“I've worked with them for like seven years. They were very professional, and did great work. They used some red oak, usually some red oak flooring. It's all been residential. I'd give them an A.”

Review by
09/25/2017

“It was a really good job. I've got no complaints at all. It was a great service. They provided hardwood floor for me. I would just give them an A overall. We're very happy and very satisfied.”

Review by
09/25/2017

“I liked the price and quality of the service. Everything was perfect. I had more than three jobs with them and everything was hardwood floor and carpet. I'd give them an A+ overall.”

Review by
09/25/2017

“They follow up. If there's an issue or something, they'll come back again. They're good. They provided 5’ hardwood flooring. I would give them an A+ overall. Expertise is excellent.”

Review by
09/25/2017

“Everything was excellent. He's actually a friend of mine. I'd give him an A+. It was just carpet all over. Customer service was wonderful too. I would highly recommend them.”

Review by
09/25/2017

“They were very prompt, punctual, and very informative. They provided engineered floor for just part of the home. It wasn't my home, it was a client. I'd give an A.”

Review by
09/25/2017

“Mostly my husband was dealing with them, but everything ended up fine. They were just doing hardwood. I'd give them an A. I'd do it again. I'd recommend them.”

Review by
09/25/2017

“It was good. They finished the job on time, which was excellent. They did carpet and hardwood flooring, the whole house. I'd give them an A.”

Review by
09/25/2017

“Everything was good. We did carpet. I'd give them an A+ overall. I wasn't there when they did the installation. The final job was fine.”

Review by
09/25/2017

“Just like any other purchase, there was some back-and-forth but overall, my experience was good. Pretty much every store sells the same stuff, but I think the sales guy I worked with was good. They provided me with hardwood floors. I'd give them a B overall.”

Review by
09/25/2017

“There was one little glitch. The guy installed a bull-nose on my stairs that really wasn't correct. They probably shouldn't have put it on. They should've brought me over and said, ‘Hey Ken, this stuff is a little wider than it should be. So, we're going to reorder it properly.’ They did take care of it, no problem. The guys that came back to do it were really good. I don't really necessarily blame the store for that, as much as the contracts or the guys that did the install. I work for a window company, and our guys will do the same thing. They don't want the customer to get ticked off at them. They don't say anything and just install what they got, which isn't really the best thing. I would say I had a positive experience overall. It was a spruce, 3 1/4’ hardwood. I'd give them a B overall. They got here too soon. I don't like that.”

Review by
09/25/2017

“There were a few things I would've been happier with, but it was generally a very positive experience. I thought the price was good, competitive. I thought the service was good. They were on time, took as long as they said, and all the things that can frustrate you they did not. They were timely, they were clean, and were pleasant. They provided hardwood. It was just about the whole first floor of the house and then some stairs. I'd probably give them a B+. It’s not complaint free, but good work and I’m generally happy. They did a good job.”

Review by
09/25/2017

“My floor is creaking. It's laminate. I haven't called them in regards to that. I'd give them a B overall.”

Review by
09/25/2017

“I think the installation itself was OK. It was not that great. Other than that, it was OK. It was not anything special or anything. I had some carpet in some area and wood in some area. The wood was OK, but the carpet. They could've done a better job. I was told that I would be getting an eight pound padding, but I didn't pay attention. Later I realized and they did fix it. My experience was not great. I'd give them a C overall. Customer service was pretty well, but there was no connection between the talking and the doing.”

Review by
09/26/2016

“The quality of the work was good. They were easy to work with, and the customer service was good. The job was completed on schedule. Their cleanliness was good. I was pleased with the flooring. I’d give Custom Floor an A overall .”

Review by
09/26/2016

“I was pleased with Custom Floor. Their customer service was excellent, and their punctuality and cleanliness were very good. Their expertise was very good as well .”

Review by
09/26/2016

“The people from Custom Floor were pleasant to deal with. They were on time, and they did a fantastic job installing the floor. We’re very happy with them. I’d grade them as an A .”

Review by
09/26/2016

“The guy gave me an estimate and had it done the next week. It was just easy. I’d give them an A +.”

Review by
09/26/2016

“I'd give them an A+. They did good installation, came on time, and I didn't have any issues.”

Review by
09/26/2016

“They deserve an A+ since we were able to schedule at a time convenient to us.”

Review by
09/26/2016

“We had flooring and carpeting put in. I have no complaints at all.”

Review by
09/26/2016

“They did carpets and then also wood. I'd give them an A.”

Review by
09/26/2016

“They’re wonderful. I’d give them an A. They’re great .”

Review by
09/26/2016

“I was satisfied with it. I have no complaints.”

Review by
09/26/2016

“Those guys were great. I would give them an A.”

Review by
09/26/2016

“The job was big—definitely an A+.”

Review by
09/26/2016

“It was an A+ job.”

Review by
09/26/2016

“The prompt delivery and good service made it a positive experience for me. I'd give them an A+.”

Review by
09/26/2016

“It was very good. They installed carpet for me on the second floor. It was a good solid B+.”

Review by
09/26/2016

“The floor's fine. I'd give them maybe a B. They did good on the quality of work. They were here right about the time they said they would be.”

Review by
09/26/2016

“I've been satisfied with them. I'd give them a B. I had two experiences. The first was much better than the second one, though.”

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