Custom Floor
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 114 Surveys
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Compiled Score: star star star star star
Custom Floor has received 5 out of 5 stars (A-rating) based on 114 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"For over a decade, we have offered our experience and knowledge to our valued customers, and we take pride in offering the highest level of service possible. Our priority is helping you make the best decision possible for your new floors. Our entire staff shares a passion for customer service, and we want you to be satisfied for years to come."

Peter Lee | Owner
Company Information
Services Offered
Custom Floor is a full-service flooring company that sells and installs hardwood, carpet, tile, vinyl, and laminate flooring for residential and commercial customers. The company also offers custom hardwood sanding and refinishing.
Warranty
All work is covered by a two-year labor warranty, and some carpet products carry a limited lifetime warranty.
Company History
Custom Floor is a local company that was founded in 2005.
Distinctions
The company is a member of the National Wood Flooring Association.
Employee Information
Employees are subject to drug testing.
Additional Information
Custom Floor offers products from a number of brands, including Bruce, Armstrong, Mirage, Lauzon, Wickham, Mannington, Mohawk, Shaw, Karastan, IVC, and Quick-Step.
Licenses
#2705149097
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I can't say enough good about this company. The person who came initially, his name was Ryan Lee, did the initial measurements and sales pitch. He was just about the nicest person to talk to. I mean, we have a lot of different home maintenance stuff that we do, and he was just extremely professional. He was great to chat with, he was funny, really put us at ease, and was great. When we had the service, the team of folks that came in were way above average for any kind of service like this we've ever had. They were extremely considerate with, we had already cleared out our personal possessions, every part of our house. They draped a lot of extra plastic to make sure dust didn't get anywhere at all. They were extremely accommodating to us because unfortunately, we don't have access to our bedroom unless we go through the area that they were working on and it was a two day job. So they were really accommodating and just outstandingly pleasant to deal with. So after they were done sanding down the floor, since this was a redoing the floors thing, they were willing to work with us. As long as we wanted to try different colors, stains, and what not until we found something that we were absolutely in love with. We've recommended them to many of our friends and family already. We keep getting more cards from them because we couldn't be more thrilled. They did install a new quarter round. We had hired them to refinish the floors so we didn't need any. I think there might have been one board that had like a big crack in it. I think they replaced one board. There wasn't an extra up-charge for that. It was just part of what they do, making sure everything looks good. The quarter round was definitely new. They deserve an A+, no questions.”

“They're awesome, very punctual, very professional, just everything from start to finish was just great. Custom Floor provided hardwood. They did my main level. Basically, they just sanded and resurfaced my existing flooring. I'd give them an A+, honestly. They were really good; they were great. I've already recommended them to some of my other neighbors.”

“They've done a number of jobs for me. They're very supportive in selecting the right material, first of all. Benny Chung is very responsive, and all of their installers do just a fantastic job. They did hardwood, LTV, and carpet, all in one job. This was a flip. I would give them an A+.”

“It was good. They finished the job on time, which was excellent. They did carpet and hardwood flooring, the whole house. I'd give them an A.”

“I've worked with them for like seven years. They were very professional, and did great work. They used some red oak, usually some red oak flooring. It's all been residential. I'd give them an A.”

“They kept all their promises. They came on time, did the work they were contracted to do, and completed the cleanup and put my furniture back the way they promised. They actually refinished a lot of oak floor I already had, that included an area that needed to be patched. Everything came out adequately good. Unfortunately, they were dealing with a problem that the previous owner had created. So their person was in tears over how horrible it was. It wasn't flat and not even the way he wanted, but there was only so much he could correct. I'd give them an A. They definitely knew high quality work, but they just couldn't get my floor to that because it was already damaged. There was a little bit of a problem with the area they had to patch. It was one team that was creating the patch, and another team that was trying to refinish. So that area's a little weak, but it's not. It's definitely average. They were always there on time. They definitely knew what they were taking about.”

“Everything is pretty good, the service. Actually, the estimate was kind of rough. So, basically our house was around 18000 square feet. They kept doing a little bit more than we actually needed because if some kind of damage happens I'll need wood in the future. So there's already some additional, but due to some issue we didn't have any additional wood. I went with engineering wood. I'll go with an A+. Everything was good.”

“Custom Floor did a good job. They did an excellent job, so I'd give them an A+ overall. It was just a small job.”

“Everything was good. We did carpet. I'd give them an A+ overall. I wasn't there when they did the installation. The final job was fine.”

“I had a budget, and I didn't want to spend a lot and so he gave me a couple of options. They're very honest about which carpeting would go best. The two guys that helped install it were really kind, clean, and mindful of themselves. I think Ryan is the guy who had taken care of me, and he even came in. They did a walk-through to make sure everything was the way it should be. It was just carpet. We had two different types, one for the upstairs and one in the basement. I love how it went and came out. I wanted wood, but he was honest and was like, 'Well, if you're willing to spend five something per square for, and especially if this is your starter home, I would just go for carpet. Then when you get your house, go all out with the wood.' I go, 'Oh, thank you for being honest and not try and pull one over me.' Honestly, I know this is over and above, but I'd give them an A+ really. I had nothing but a good experience. I would go to them again when I get a new house or need advice on anything.”

“They follow up. If there's an issue or something, they'll come back again. They're good. They provided 5' hardwood flooring. I would give them an A+ overall. Expertise is excellent.”

“They were excellent. I'd give them an A+ across the board.”

“What I liked about Custom Floor was the quality of the work. What they promised they delivered, it was done in the time-frame they said it would be done, and they backed it up with a 30-day warranty. If there were any defects, they were going to take care of it. They provided me with hardwood flooring on my main level. I'd give them an A+.”

“Attentiveness and attention to detail stood out to me. They provided wood flooring for me. They deserve an A overall.”

“I liked their work. I think it's pretty good. They are good. I'd give them an A overall.”

“I thought they did quality work. I was happy overall. They provided carpeting for me on the whole main floor. I'd probably give them an A overall. They were on top of it. I think they were here when they said.”

“It was a really good job. I've got no complaints at all. It was a great service. They provided hardwood floor for me. I would just give them an A overall. We're very happy and very satisfied.”

“Mostly my husband was dealing with them, but everything ended up fine. They were just doing hardwood. I'd give them an A. I'd do it again. I'd recommend them.”

“Peter Lee was very helpful. They showed up when they said they would show up, and I have no complaints. They did a nice job. We had some refinished floors done, as well as new install. I'd give them an A.”

“They remodeled the floor. I'd give Custom Floor an A overall.”

“They were very prompt, punctual, and very informative. They provided engineered floor for just part of the home. It wasn't my home, it was a client. I'd give an A.”

“I had hardwood floor installed. I'd give them an A- overall.”

“I think that they were very accommodating to my situation and my schedule. I think that they did a pretty good job with the floor installation and finishing. They didn't provide the flooring; I actually purchased it myself. Part of it was they actually relayed to me that the kind of wood I got was very difficult for them to get right now. So, they were happy I was getting it. Basically, they just did the installation and finish. They were very helpful in helping me get the material, picking it up, having their workers help out with all the logistics involved with getting everything, and making sure it was right and getting it installed. I'd give them an A-.”

“They did their job and they did their job well. They installed hardwood floors for me. I'd give them an A- overall.”

“The people from Custom Floor were pleasant to deal with. They were on time, and they did a fantastic job installing the floor. We're very happy with them. I'd grade them as an A.”

“I was pleased with Custom Floor. Their customer service was excellent, and their punctuality and cleanliness were very good. Their expertise was very good as well.”

“They're wonderful. I'd give them an A. They're great.”

“The quality of the work was good. They were easy to work with, and the customer service was good. The job was completed on schedule. Their cleanliness was good. I was pleased with the flooring. I'd give Custom Floor an A overall.”

“The guy gave me an estimate and had it done the next week. It was just easy. I'd give them an A+.”

“The job was big—definitely an A+.”

“I'd give them an A+. They did good installation, came on time, and I didn't have any issues.”

“They deserve an A+ since we were able to schedule at a time convenient to us.”

“It was an A+ job.”

“They did carpets and then also wood. I'd give them an A.”

“I was satisfied with it. I have no complaints.”

“We had flooring and carpeting put in. I have no complaints at all.”

“Those guys were great. I would give them an A.”

“The prompt delivery and good service made it a positive experience for me. I'd give them an A+.”

“It was good. They did a good job. They did the carpet. It was excellent work—no complaints.”

“The work was excellent. They put in hardwood.”

“We've dealt with them several times in the past. They normally do wood flooring and tiling. Everything I've asked them to do, they take care of. I chose them because of our long-standing business history. They get an A+.”

“Everything they did was all right.”

“It was fine. I had some carpet done. I did a man cave for my husband, and they put some carpet down for me, I think. This was the only time I used them. They were OK. I'd give them an A. We haven't had any complaints about the carpet; it's doing well.”

“I'd give them an A. They did carpet for me.”

“It was a very quick job; it didn't take more than a day to complete. They installed hardwood in the basement—about 500 square feet. Their cleanup was very good. They didn't leave behind any trash. They took everything. We had carpet before, and it's much cleaner. It looks much nicer. I would definitely recommend them. I'd give them an A.”

“I'd give them an A. They put in hardwood.”

“They did wood flooring. It was very good.”

“Custom Floor gave me hardwood floors. I'm satisfied overall. I would say they deserve an A.”

“The floor looks nice. I don't really have any complaints. I didn't notice any scratches or anything so far, and it doesn't look like it's easy to scratch up. They did hardwood flooring in the kitchen and a family room. It took maybe a day's work; maybe five, six hours. I would definitely refer them. I'll give them an A.”

“They get an A from me. It was hardwood floors.”

“I like the efficiency with which they did the flooring. They replaced the entire first floor. It's about 1,200 square feet. They tore up what was there and put new hardwood down. It took a day. The job looks fine—it looks good. I would refer them. I'd give them an A.”

“They did a great job. I liked working with all their salespeople and customer service. They all did a great job. They did hardwood flooring for me. I chose them because of word of mouth. I'd give them an A.”

“They did some work for me just last year. They're OK. They resurfaced my wood floor. I think it was recommended by my contractors. I'd give them an A. They do a good job. They did what they promised, and it came out to be pretty good for me.”

“They were prompt, and they came back and did the job on time. They just did what they promised to do, so I was happy about it. They did hardwood flooring for me. I chose them because of a referral. I would give them an A.”

“They gave good suggestions when we were not sure about what stain to use. They did a professional job with the removal of the flooring and with putting it back. They got the stain color and shine that we asked for, and it matched. They did everything according to what they said they would do, and they did it in the time they said they would do it in. They did some hardwood floors for us. We chose them because they were recommended to us by our realtor.”

“I liked their cleanliness and responsibility. They did a fascinating job—it was great. I liked the way he handled the business. They put down carpet and vinyl floors. I would definitely recommend them. They did a great job. I'd give them an A.”

“I had a wonderful experience with Custom Floor—top-notch. I liked everything about them. From the time it took them to explain, show, and instruct about the different types of carpets to the artful installment of the carpet, everything was seamless and terrific. They are an A+ company.”

“Custom Floor did a fine job. They did tile and carpet, and they also did some granite installation. The salesman brought me the carpet I wanted without me having to look at one thing—that was remarkable. He did an excellent job. I'd give them an A+. He was right on top of everything, and the carpet installation was perfection. I did not have one fault; the installers were excellent.”

“They're awesome and easy to work with. I was super indecisive, and they were super patient. The finished product is beautiful—it's absolutely seamless. They did a great job. They earned an A.”

“Custom Floor did excellent work. They were very professional. I liked several things about them. They came and did the job real quick. They didn't leave a mess, and they did a good job. They did what several places wouldn't do. They did wood flooring for me. I chose them because I appreciated the guy who came over and did the estimate. He seemed to be very professional. A lot of people wouldn't do what I was looking to have done, and he was willing to do what I wanted to have done. I'd give their company an A+.”

“The workers were quick, and they were friendly and very thorough. They did the carpet. There were two rooms in the house that were done. They didn't leave a mess. They were good workers. They did a good job. I'd grade them with excellent work.”

“They did a great job. They put a rug in for me. It was excellent work with no complaints from me.”

“They were quick to do the services they provided. Everything was done to our satisfaction. We don't have any complaints. We live in a town house, so they did the whole main area, the main floor, and the stairways. They did hardwood. Initially we had a carpet, and we switched to hardwood floors. I don't remember exactly how long the job took, but I think it was three or four days. I would recommend them. I would give them the best grade.”

“They did a fantastic job. I'd give them an A. They did hardwood for me.”

“I think that they were very thorough ensuring that the job was done accurately and in a timely manner, and they provided excellent service. They put in carpet in my basement. My son's bedroom is down there, and then there's a media room and a game area with a bar. It's a pretty big space. The stairwell is also down there. The job looks great. I'd recommend them. I'd give them an A.”

“Everything was perfect. He did the hardwood floor. They deserve an A.”

“They did work in my condo. The work was good quality, and they were quick and friendly. I was happy with it. They did carpet through 80 percent of the condo. They were there for probably six hours—maybe five hours. After the job was completed, it was very clean and very neat. They cleaned up after themselves, vacuumed, and left it looking real good. I'd absolutely recommend them. I'd give them an A+.”

“Everything was good. The guy who did the estimate was good. The workers were really nice. Peter, the owner, was there and came to check on everything. They did hardwood floors for me. We bought a new house, about two years old, and they could match what was there, so we chose them. I would give them an A+.”

“I liked their customer service. They showed up on time, and they did good work. They installed hardwood floors in my family room. The job looks great. I chose them through a referral. I would absolutely refer them. I'd give them an A.”