Ayoub Carpet Service (ACS)
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Ayoub Carpet Service (ACS) has received 4.8 out of 5 stars based on 51 customer surveys conducted through GuildQuality.
5
46
4
2
3
1
2
2
1
0
8th year as a Best Pick Call

Company Message Regarding COVID-19

Ayoub Carpet Service remains open with reduced hours and modified procedures to serve you.
Read more:

We are strictly following public health guidelines to ensure social distancing at all times for your health and ours. We will be open for rug drop-off and pickup Monday to Friday 9:00 am - 3:00 pm. Please call ahead as the situation may change.  

All technicians have been provided with hand sanitizer plus masks and gloves that will be worn. We sanitize all hand tools, iPads, vehicle interiors, and all other high-touch surfaces after each use. Our entire facility is getting fogged with sanitizer every other day as well as all interior surfaces of our facility being sanitized multiple times a day. We are performing temperature checks on all employees working each day. Our Customer Service Representatives are working from home full-time to assist you with all of your flooring and cleaning needs. 

Rug Drop-Off 
Our service center is cordoned off so only one customer at a time will be able to drop off or pick up their rug. Our service center and showrooms are lined with tape marking 6 feet apart to ensure social distancing. 

Rug Pick-Up and Delivery Service 
We are sending out one-man crews for rug pickup and delivery. We will not be entering houses past the entrance to retrieve rugs. Please roll rugs and place them on a porch or in a garage or carport. We will follow the same procedures during delivery.  

In-Home Cleaning Services 
One-man crews will clean carpet and upholstery after the location has been determined to be free of illness risk factors and our technician can maintain physical distance of 6 feet from homeowner to complete the job. There may be some limitations as far as furniture movement to accommodate these new practices, and you will be charged accordingly.  

Payment 
We will process credit card and check payments with zero-touch for your safety and ours. 

Flooring Showroom 
Our showrooms remain open. Please maintain a physical distance of 6 feet from others while browsing our samples and displays.

"With nearly 70 years in the carpet and rug cleaning business, our firsthand experience with different textiles and flooring has given us a true sense of how they perform. With that knowledge in mind, we do our best to guide our customers toward the most beneficial and practical options for their flooring needs."

Dan Ayoub | President
Company Information
Services Offered
Ayoub Carpet Service sells and installs carpet, hardwood, and luxury vinyl tile and plank flooring. The company offers a large selection of pet-safe carpet, stair runners, and designer area rugs. Ayoub provides carpet, rug, and upholstery cleaning, carpet stretching and repair, and hardwood refinishing.
Warranty
Ayoub offers a three-year limited warranty on installation. Most products come with a limited manufacturer's warranty.
Company History
The Ayoub business was originally founded in 1952 by Joseph Ayoub and his five sons in Arlington, VA. The company is owned and operated by the third generation of the founding family.
Distinctions
Ayoub is an IICRC Certified Firm and is a member of the Carpet and Rug Institute and the Association of Rug Care Specialists.
Additional Information
Ayoub offers products by Masland, Dixie, Stanton, Mohawk, Bruce, and more.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
3856 - F Dulles South Court
Chantilly, VA 20151
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 4:00 pm
Sun
Closed
Licenses
#2705138399

Compiled Score:

Ayoub Carpet Service (ACS) has received 4.8 out of 5 stars based on 51 customer surveys conducted through GuildQuality.
5
46
4
2
3
1
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/13/2021

“Ayoub has been caring for my rugs, carpets, and furnishings for 35 years. They consistently provide excellent service and are the best!”

Review by
08/10/2021

No review comments provided

Review by
10/22/2020

“Excellent knowledge and service”

Review by
10/16/2020

“Everything was great from the salesman to the crew. There were a few hiccups along the way but they addressed those quickly. It was a good experience and we love our floors.”

Review by
10/16/2020

No review comments provided

Review by
10/16/2020

No review comments provided

Review by
10/16/2020

“I would like to recognize the young woman who answered my calls, she was knowledgeable and very helpful. I would also like to recognize the salesperson, they were both fantastic.”

Review by
10/16/2020

No review comments provided

Review by
10/16/2020

“They exceeded my expectations in all areas.”

Review by
10/15/2020

“Ayoub has cleaned 6 large oriental carpets for me and always done an excellent job. I had used other companies in the past but Ayoub was better and quicker than anyone. I have also bought at least 6 carpets from small decorative to large room carpets some were on the showroom floor and some were ordered it was always a positive experience.”

Review by
10/15/2020

“Trustworthy & professional”

Review by
10/06/2020

“Very professional and high quality knowledge and material. We love our floors”

Review by
10/06/2020

No review comments provided

Review by
10/04/2020

“Excellent customer service from Aaron Still (Falls Church showroom.) Rigo, the man who installed carpet and two other types of flooring for me worked hard and did a fantastic job. Two other family members of mine have been Ayoub customers for many years.”

Review by
10/03/2020

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
11/03/2019

“The sales person on the contract helped find carpet that me our requirements for color and quality and was available immediately.”

Review by
09/26/2019

“Ryan did a great job on my project.”

Review by
09/23/2019

“Aaron Stills was great! There was a customer service issue, and he got it resolved for me.”

Review by
09/19/2019

“I would like to recognize the salesperson. They were very helpful and responsive.”

Review by
09/19/2019

“They were 1/3 of the price of several local companies and right on price with Home Depot and Lowes. They did a great job for the price.”

Review by
09/19/2019

“I have always been very satisfied with their service.”

Review by
09/18/2019

No review comments provided

Review by
09/17/2019

“Ryan Gallahan”

Review by
09/17/2019

No review comments provided

Review by
09/17/2019

“The entire team did a great job—from scheduling, to measurement, to sales, to installation. Everyone as professional, easy to work with, prompt in responding to questions or calls. Great job!”

Review by
09/17/2019

“See comments above.”

Review by
09/14/2019

“Experienced professionals in both flooring and cleaning”

Review by
09/10/2019

“Ayoub Carpet Service is excellent all the way around with exceptional products, workmanship, and customer service. I highly recommend!”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Ryan Gallahan”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Sales person really worked with us to get samples multiple times and made best recommendations for handling carpeting on stairs. Installation went very well and left everything very clean.”

Review by
09/09/2019

“They were all great!”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“It is a family owned business and my specific salesperson helped out a lot.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/06/2019

“Ryan Gallahan”

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“Dan Ayoub was very helpful and we liked our sales associate as well.”

Review by
09/05/2019

“Ryan”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“Everyone is exceptional”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
10/23/2018

“I would like to recognize the gentleman who came out. I think his name was Jason. He was the one who came out and helped me choose carpets. He was great, patient, and he had good suggestions. He was just wonderful.”

Review by
10/23/2018

No review comments provided

Review by
10/16/2018

“I would recognize Ryan Gallhan for exceptional service.”

Review by
10/15/2018

No review comments provided

Review by
10/14/2018

No review comments provided

Review by
10/07/2018

No review comments provided

Review by
10/04/2018

No review comments provided

Review by
10/04/2018

“I have used them for years. They made an incredible mess.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

No review comments provided

Review by
10/01/2018

No review comments provided

Review by
09/28/2018

No review comments provided

Review by
09/26/2018

“They were quick, thorough, and came back to fix areas we were unhappy with.”

Review by
09/19/2018

“Wall-to-Wall carpet”

Review by
09/14/2018

No review comments provided

Review by
01/19/2018

“I have always found Ayoub to be a top quality operation. The people are great and the service is terrific. They will be the first place I shop when I next need carpet or flooring.”

Review by
01/19/2018

“Great experience from start to finish!”

Review by
01/19/2018

No review comments provided

Review by
01/19/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“They were recommended to me by my realtor and they met or exceeded my expectations. I was operating on a tight time frame and they got the job done expertly & on time.”

Review by
01/18/2018

“We have used Ayoub Carpet Service on three different occasions for new flooring. Great service, communication and professional installation—highly recommend!”

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“Bottom Line Up Front: The installed carpet looks nice, but the process could use improvement. The carpet installers were very task oriented, which is good, but they were not particularly friendly. They seemed to want to get the job done and get out. They did not wear shoe covers whenever coming in from outside. When my wife asked them if they had covers for their shoes, she was told they never do that. I believe if someone spends thousands of dollars for new upstairs carpeting, it should not be walked all over with shoes that had been worn outside. Fortunately there was no noticeable dirt on the carpet, but I still did not like the idea of someone wearing outdoor shoes on our new carpet since we as a family do not wear shoes inside the house. After the carpet was installed, one of the bedroom doors was impossible to open or close because of the height of the new carpet. That was not the installers' fault, but the person who had placed the hinges too low on the door in the first place. Nevertheless, they did not say anything to us about it before leaving at the end of the day. We discovered it after they had left. Perhaps the most disappointing part of the whole experience, though, was that no one from Ayoub followed up with us to ask us what we thought about the new carpet installation or if we had any questions. It seemed like they had gotten their money and were done with us.”

Review by
01/18/2018

“The contractors that Ayoub used for flooring and carpet installation were very disappointing and required follow up visits to complete. We had to bring it to Ayoub's attention. In the case of the flooring, that hadn't completed the job—just left without finishing. And they did a poor job (marring the floor) of installing the wood flooring. In the case of the carpet installation, the installer cut it in the street and a car ran over it—this was a self inflicted wound! And further delayed move in. We had used Ayoub before for carpeting installation and it was outstanding. This time, it was a disaster. I would like to commend our Ayoub representative—he worked very hard to make things right, but it still didn't overcome the quality of the work that the contractors did. I would give the rep an A and give the flooring and carpeting installers a D.”

Review by
01/17/2018

“They installed carpets in a couple of rooms, and they also did some cleaning on some other rooms. The sales guy was great, the install was on time and fast, and the quality's good. I'd give them an A.”

Review by
01/17/2018

“They cleaned one carpet and laid another carpet. Easy to work with—I'm satisfied. I would say it was an A.”

Review by
01/17/2018

No review comments provided

Review by
01/09/2018

“They did everything well and as expected. They replaced carpet and some flooring. I'd give them an A+.”

Review by
01/09/2018

“I would recommend them for anybody. Everything was great—they did everything I needed, they did it fast, and they did it right. A+ for everything.”

Review by
01/09/2018

“They were excellent. They gave me a carpet I could actually afford, did excellent work when they arrived at the house, and they cleaned up completely. It was A+—I'll go back to them when I need more carpet. I would use them again; A+ all the way across.”

Review by
12/21/2017

“They were efficient. I'd give them an A.”

Review by
12/04/2017

“They did new flooring for me, wood and carpet flooring. They were very customer service-oriented, and they were very professional. They knew what they were doing. Also, they were trustworthy and reliable. I would give them an A.”

Review by
12/04/2017

“I got a tag for one of my Persian carpets most recently. I like that they know their business. They're friendly, and they know what they're talking about. They're not just a generic rug store—I would give them an A-.”

Review by
11/29/2017

“I've turned my girlfriends onto them now. They did good service, got it done quickly, and did it well. They're A+.”

Review by
08/17/2017

“Whatever our expectations, they met it. I didn't have any problems. They installed a new carpet. I'd give them an A+. I didn't have any problems; it was good. I would recommend them.”

Review by
08/17/2017

“I needed carpet on a very short notice. They helped me find something suitable and installed it very quickly to be in before the time of my move. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/17/2017

“I had a very tight time limit to have the carpet replaced because we were going to be painting and I wanted to get the carpet done before we started. It was a tight time limit and when I called them up I was able to make an appointment with the sales person, who I think we met like two days after my call. He brought the samples. We were able to pick out a carpet and a color. He was then able to schedule the installation of the carpet like within two weeks, which again, I had a very tight deadline and we were able to get the carpet in ahead of the deadline. I was really pleased about that. As far as the quality of the carpet and the service and the installation and everything, I'd give it an A. Obviously, it was probably a third more than if I would have bought the carpet at a store. But, I guess that was part of the experience. The carpet was more expensive than what I would have purchased at a store, but I had it installed on time for my deadline and the crew was very polite, very nice, efficient, and had it done in three hours. That definitely helped with my reservations about how much I paid. I haven't come across any problems with the covered carpet. They came exactly on time. The crew was neatly dressed, very professional, and very polite. The only reservation would be the cost.”

Review by
07/28/2016

“I've been using Ayoub carpet since 25. I had the good luck of an expert carpet cleaning guy (Willy) that arrived on my first job with Ayoub. I request him each & every time for his thorough, careful care of my carpet & upholstery. I'd recommend Ayoub to anyone in need of these types of service.”

Review by
07/23/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

“We can't recommend Ayoub (or Ryan G, the rep we worked with) more highly. We had carpet and hardwoods installed over large areas and have also used Ayoub for carpet cleaning. Their customer service is wonderful and we were very pleased with both products, as well as the cleaning. ”

Review by
06/11/2015

“Ayoub has cleaned Oriental rugs, wall-to-wall carpeting, and tile flooring for us. Ayoub is very dependable. They pick up and deliver on schedule, they let you know how long a service will take, and they don't have hidden fees. In addition, the quality of their work is top-notch and they provide great advice.”

Review by
06/11/2015

“I had carpet cleaned for two rooms and stairs. Very professional and nice conversation when I called stating my needs. I called back with additional questions, and they were so accommodating answering each question and worked with my schedule. The technician did a great job and described to me different stains and was honest about the possibility of some of them resurfacing. The bill was less than I expected. I definitely would use this service again.”

Review by
06/11/2015

“They cleaned carpet in the living and dining room and two staircases. It was positive because the two guys were wonderful. They were very courteous and polite, but most of all, they were exceptionally thorough with cleaning the entire space and very fast. I was amazed that all of the red stains and dark spots were completely gone. My floors looked absolutely spotless. Although this comment does not negate the great service, after receiving other referrals and quotes, it appears my costs for services were quite a bit more expensive for the limited rooms and service requested. Although I have referred this company to others, when cleaning the additional rooms in my home, I will need to be wiser and seek a less expensive yet outstanding service provider. Cost is the key factor when having my annual floor cleaning.”

Review by
06/11/2015

“They replaced the carpet in the bedroom and living and dining area of my condo. They also installed a small hardwood entryway by the front door. The team who installed the carpet was very courteous and professional. There is not a lot of space here to move the furniture out of the way, and they were patient and helped me move things around. They did a great job. The work was done a year ago, and everything still looks great. The carpet is still plush. The guy who installed the hardwood entryway took special care to do a good job. The floors here are very uneven, but he got the hardwood in as flat as possible, and it barely creaks when walking on it. It's been a year, and it looks like he just installed it. I highly recommend them because they take care to do quality work.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: