Ayoub Carpet Service (ACS)
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Ayoub Carpet Service (ACS) has received 4.8 out of 5 stars based on 89 customer surveys conducted through GuildQuality.
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78
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7th year as a Best Pick Call

Company Message Regarding COVID-19

Ayoub Carpet Service remains open with reduced hours and modified procedures to serve you.
Read more:

We are strictly following public health guidelines to ensure social distancing at all times for your health and ours. We will be open for rug drop-off and pickup Monday to Friday 9:00 am - 3:00 pm. Please call ahead as the situation may change.  

All technicians have been provided with hand sanitizer plus masks and gloves that will be worn. We sanitize all hand tools, iPads, vehicle interiors, and all other high-touch surfaces after each use. Our entire facility is getting fogged with sanitizer every other day as well as all interior surfaces of our facility being sanitized multiple times a day. We are performing temperature checks on all employees working each day. Our Customer Service Representatives are working from home full-time to assist you with all of your flooring and cleaning needs. 

Rug Drop-Off 
Our service center is cordoned off so only one customer at a time will be able to drop off or pick up their rug. Our service center and showrooms are lined with tape marking 6 feet apart to ensure social distancing. 

Rug Pick-Up and Delivery Service 
We are sending out one-man crews for rug pickup and delivery. We will not be entering houses past the entrance to retrieve rugs. Please roll rugs and place them on a porch or in a garage or carport. We will follow the same procedures during delivery.  

In-Home Cleaning Services 
One-man crews will clean carpet and upholstery after the location has been determined to be free of illness risk factors and our technician can maintain physical distance of 6 feet from homeowner to complete the job. There may be some limitations as far as furniture movement to accommodate these new practices, and you will be charged accordingly.  

Payment 
We will process credit card and check payments with zero-touch for your safety and ours. 

Flooring Showroom 
Our showrooms remain open. Please maintain a physical distance of 6 feet from others while browsing our samples and displays.

"With nearly 70 years in the carpet and rug cleaning business, our firsthand experience with different textiles and flooring has given us a true sense of how they perform. With that knowledge in mind, we do our best to guide our customers toward the most beneficial and practical options for their flooring needs."

Dan Ayoub | President
Company Information
Services Offered
Ayoub Carpet Service sells and installs carpet, hardwood, luxury vinyl, and laminate flooring along with Oriental area rugs.
Warranty
Ayoub offers a one-year warranty on all labor.
Company History
Ayoub was founded in 1952 and has grown to two locations. The company is operated by the third generation of the founding family.
Distinctions
The company is certified by the IICRC and is a member of the Carpet and Rug Institute and the Association of Rug Care Specialists.
Additional Information
Ayoub offers hand-scraped, domestic, and exotic woods. Ayoub also sells many different styles of designer area rugs.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
3856 - F Dulles South Court
Chantilly, VA 20151
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 4:00 pm
Sun
Closed
Licenses
#2705138399

Compiled Score:

Ayoub Carpet Service (ACS) has received 4.8 out of 5 stars based on 89 customer surveys conducted through GuildQuality.
5
78
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6
3
2
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/03/2019

No review comments provided

Review by
11/03/2019

“The sales person on the contract helped find carpet that me our requirements for color and quality and was available immediately.”

Review by
09/26/2019

“Ryan did a great job on my project.”

Review by
09/23/2019

“Aaron Stills was great! There was a customer service issue, and he got it resolved for me.”

Review by
09/19/2019

“I would like to recognize the salesperson. They were very helpful and responsive.”

Review by
09/19/2019

“They were 1/3 of the price of several local companies and right on price with Home Depot and Lowes. They did a great job for the price.”

Review by
09/19/2019

“I have always been very satisfied with their service.”

Review by
09/18/2019

No review comments provided

Review by
09/17/2019

“Ryan Gallahan”

Review by
09/17/2019

No review comments provided

Review by
09/17/2019

“The entire team did a great job—from scheduling, to measurement, to sales, to installation. Everyone as professional, easy to work with, prompt in responding to questions or calls. Great job!”

Review by
09/17/2019

“See comments above.”

Review by
09/14/2019

“Experienced professionals in both flooring and cleaning”

Review by
09/10/2019

“Ayoub Carpet Service is excellent all the way around with exceptional products, workmanship, and customer service. I highly recommend!”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Ryan Gallahan”

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

No review comments provided

Review by
09/10/2019

“Sales person really worked with us to get samples multiple times and made best recommendations for handling carpeting on stairs. Installation went very well and left everything very clean.”

Review by
09/09/2019

“They were all great!”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“It is a family owned business and my specific salesperson helped out a lot.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

No review comments provided

Review by
09/06/2019

“Ryan Gallahan”

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“Dan Ayoub was very helpful and we liked our sales associate as well.”

Review by
09/05/2019

“Ryan”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“Everyone is exceptional”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

No review comments provided

Review by
10/23/2018

“I would like to recognize the gentleman who came out. I think his name was Jason. He was the one who came out and helped me choose carpets. He was great, patient, and he had good suggestions. He was just wonderful.”

Review by
10/23/2018

No review comments provided

Review by
10/16/2018

“I would recognize Ryan Gallhan for exceptional service.”

Review by
10/15/2018

No review comments provided

Review by
10/14/2018

No review comments provided

Review by
10/07/2018

No review comments provided

Review by
10/04/2018

No review comments provided

Review by
10/04/2018

“I have used them for years. They made an incredible mess.”

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

No review comments provided

Review by
10/01/2018

No review comments provided

Review by
09/28/2018

No review comments provided

Review by
09/26/2018

“They were quick, thorough, and came back to fix areas we were unhappy with.”

Review by
09/19/2018

“Wall-to-Wall carpet”

Review by
09/14/2018

No review comments provided

Review by
01/19/2018

“I have always found Ayoub to be a top quality operation. The people are great and the service is terrific. They will be the first place I shop when I next need carpet or flooring.”

Review by
01/19/2018

“Great experience from start to finish!”

Review by
01/19/2018

No review comments provided

Review by
01/19/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“They were recommended to me by my realtor and they met or exceeded my expectations. I was operating on a tight time frame and they got the job done expertly & on time.”

Review by
01/18/2018

“We have used Ayoub Carpet Service on three different occasions for new flooring. Great service, communication and professional installation—highly recommend!”

Review by
01/18/2018

No review comments provided

Review by
01/18/2018

“Bottom Line Up Front: The installed carpet looks nice, but the process could use improvement. The carpet installers were very task oriented, which is good, but they were not particularly friendly. They seemed to want to get the job done and get out. They did not wear shoe covers whenever coming in from outside. When my wife asked them if they had covers for their shoes, she was told they never do that. I believe if someone spends thousands of dollars for new upstairs carpeting, it should not be walked all over with shoes that had been worn outside. Fortunately there was no noticeable dirt on the carpet, but I still did not like the idea of someone wearing outdoor shoes on our new carpet since we as a family do not wear shoes inside the house. After the carpet was installed, one of the bedroom doors was impossible to open or close because of the height of the new carpet. That was not the installers' fault, but the person who had placed the hinges too low on the door in the first place. Nevertheless, they did not say anything to us about it before leaving at the end of the day. We discovered it after they had left. Perhaps the most disappointing part of the whole experience, though, was that no one from Ayoub followed up with us to ask us what we thought about the new carpet installation or if we had any questions. It seemed like they had gotten their money and were done with us.”

Review by
01/18/2018

“The contractors that Ayoub used for flooring and carpet installation were very disappointing and required follow up visits to complete. We had to bring it to Ayoub's attention. In the case of the flooring, that hadn't completed the job—just left without finishing. And they did a poor job (marring the floor) of installing the wood flooring. In the case of the carpet installation, the installer cut it in the street and a car ran over it—this was a self inflicted wound! And further delayed move in. We had used Ayoub before for carpeting installation and it was outstanding. This time, it was a disaster. I would like to commend our Ayoub representative—he worked very hard to make things right, but it still didn't overcome the quality of the work that the contractors did. I would give the rep an A and give the flooring and carpeting installers a D.”

Review by
01/17/2018

“They installed carpets in a couple of rooms, and they also did some cleaning on some other rooms. The sales guy was great, the install was on time and fast, and the quality's good. I'd give them an A.”

Review by
01/17/2018

“They cleaned one carpet and laid another carpet. Easy to work with—I'm satisfied. I would say it was an A.”

Review by
01/17/2018

No review comments provided

Review by
01/09/2018

“They did everything well and as expected. They replaced carpet and some flooring. I'd give them an A+.”

Review by
01/09/2018

“I would recommend them for anybody. Everything was great—they did everything I needed, they did it fast, and they did it right. A+ for everything.”

Review by
01/09/2018

“They were excellent. They gave me a carpet I could actually afford, did excellent work when they arrived at the house, and they cleaned up completely. It was A+—I'll go back to them when I need more carpet. I would use them again; A+ all the way across.”

Review by
12/21/2017

“They were efficient. I'd give them an A.”

Review by
12/04/2017

“They did new flooring for me, wood and carpet flooring. They were very customer service-oriented, and they were very professional. They knew what they were doing. Also, they were trustworthy and reliable. I would give them an A.”

Review by
12/04/2017

“I got a tag for one of my Persian carpets most recently. I like that they know their business. They're friendly, and they know what they're talking about. They're not just a generic rug store—I would give them an A-.”

Review by
11/29/2017

“I've turned my girlfriends onto them now. They did good service, got it done quickly, and did it well. They're A+.”

Review by
08/17/2017

“Whatever our expectations, they met it. I didn't have any problems. They installed a new carpet. I'd give them an A+. I didn't have any problems; it was good. I would recommend them.”

Review by
08/17/2017

“I needed carpet on a very short notice. They helped me find something suitable and installed it very quickly to be in before the time of my move. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/17/2017

“I had a very tight time limit to have the carpet replaced because we were going to be painting and I wanted to get the carpet done before we started. It was a tight time limit and when I called them up I was able to make an appointment with the sales person, who I think we met like two days after my call. He brought the samples. We were able to pick out a carpet and a color. He was then able to schedule the installation of the carpet like within two weeks, which again, I had a very tight deadline and we were able to get the carpet in ahead of the deadline. I was really pleased about that. As far as the quality of the carpet and the service and the installation and everything, I'd give it an A. Obviously, it was probably a third more than if I would have bought the carpet at a store. But, I guess that was part of the experience. The carpet was more expensive than what I would have purchased at a store, but I had it installed on time for my deadline and the crew was very polite, very nice, efficient, and had it done in three hours. That definitely helped with my reservations about how much I paid. I haven't come across any problems with the covered carpet. They came exactly on time. The crew was neatly dressed, very professional, and very polite. The only reservation would be the cost.”

Review by
07/28/2016

“I've been using Ayoub carpet since 25. I had the good luck of an expert carpet cleaning guy (Willy) that arrived on my first job with Ayoub. I request him each & every time for his thorough, careful care of my carpet & upholstery. I'd recommend Ayoub to anyone in need of these types of service.”

Review by
07/23/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

No review comments provided

Review by
07/22/2016

“We can't recommend Ayoub (or Ryan G, the rep we worked with) more highly. We had carpet and hardwoods installed over large areas and have also used Ayoub for carpet cleaning. Their customer service is wonderful and we were very pleased with both products, as well as the cleaning. ”

Review by
06/11/2015

“Ayoub has cleaned Oriental rugs, wall-to-wall carpeting, and tile flooring for us. Ayoub is very dependable. They pick up and deliver on schedule, they let you know how long a service will take, and they don't have hidden fees. In addition, the quality of their work is top-notch and they provide great advice.”

Review by
06/11/2015

“I had carpet cleaned for two rooms and stairs. Very professional and nice conversation when I called stating my needs. I called back with additional questions, and they were so accommodating answering each question and worked with my schedule. The technician did a great job and described to me different stains and was honest about the possibility of some of them resurfacing. The bill was less than I expected. I definitely would use this service again.”

Review by
06/11/2015

“They cleaned carpet in the living and dining room and two staircases. It was positive because the two guys were wonderful. They were very courteous and polite, but most of all, they were exceptionally thorough with cleaning the entire space and very fast. I was amazed that all of the red stains and dark spots were completely gone. My floors looked absolutely spotless. Although this comment does not negate the great service, after receiving other referrals and quotes, it appears my costs for services were quite a bit more expensive for the limited rooms and service requested. Although I have referred this company to others, when cleaning the additional rooms in my home, I will need to be wiser and seek a less expensive yet outstanding service provider. Cost is the key factor when having my annual floor cleaning.”

Review by
06/11/2015

“They replaced the carpet in the bedroom and living and dining area of my condo. They also installed a small hardwood entryway by the front door. The team who installed the carpet was very courteous and professional. There is not a lot of space here to move the furniture out of the way, and they were patient and helped me move things around. They did a great job. The work was done a year ago, and everything still looks great. The carpet is still plush. The guy who installed the hardwood entryway took special care to do a good job. The floors here are very uneven, but he got the hardwood in as flat as possible, and it barely creaks when walking on it. It's been a year, and it looks like he just installed it. I highly recommend them because they take care to do quality work.”

Review by
06/11/2015

“They picked carpet up for cleaning and delivered it back. The carpet was cleaned and moth proofed. The delivery people were exceptionally careful and actually placed the carpet out in the room and made sure it was to my satisfaction. They also were very careful about the floor in my home as they entered. Before the carpet was picked up, we were very clear as to the work that was to be done and the charges for the work. They called in the middle of the process to be sure we understood the previous damage and what it would take to repair. We knew the old moth damage was there.”

Review by
06/11/2015

“We called Ayoub Carpet to see if they would repair a poor carpet installation performed only three years prior. The Ayoub technician was able to restretch, cut, and replace segments, repairing over 1,000 feet of carpet in just a couple of hours. The result looked better than the original installation and saved us from replacing it entirely. Our experience with Ayoub was extremely positive, and they saved us a great deal of money and time. The technician was also very professional and pleasant to deal with.”

Review by
06/11/2015

“They did 2,200 square feet of carpeting. Ryan did a great job in helping us select carpet and the installation process.”

Review by
06/11/2015

“They did carpet installation and cleaning. Price was good on carpet installation.”

Review by
06/02/2014

“The carpets came out very, very well. They arrived on time and were careful not to make a mess. I have never had a problem with their cleaning system; I have nothing except good things to say. I think their prices are good. The workers who come out are very, very nice, polite, very efficient, and courteous. They listen to what I want, and they do a fine job. I chose them over other companies because they were recommended by a friend. I was quite impressed when I brought Oriental carpets into their shop to be cleaned, so I gave the wall-to-wall carpet cleaning a chance. I've also bought carpet from them and had it installed. I’ve been very happy with their quality of work. A+.”

Review by
05/19/2014

“I had them do wall-to-wall carpeting cleaning and also take our Oriental carpets into the store to get them done. I did not have a problem at all. They did what I asked, and they did a good job. I had only one complaint that I didn't notice until after they left. The rug was a little bit crooked when they laid it back down; it was not straight on the line of the hardwood floor. I'd give them at least an A.”

Review by
05/19/2014

“Ayoub Carpet Service installed carpet tiles for us. The coordination of the service was great. They showed up when they said they were going to, and they did what they said they were going to do. Their cleanup was great. I’d give them an A+.”

Review by
05/16/2014

“I had a flooded area, and ACS cleaned the carpet and replaced the padding underneath. I didn’t have to replace it because it looked brand new, and I liked that. Four people recommended them, so I called them. They were wonderful. They were so good that I would highly recommend them. They are a bit expensive, but they are well worth it. I would call them again—in fact, I am going to. They deserve an A.”

Review by
05/16/2014

“They took care of wall-to-wall carpet. I was completely happy with everything they did. When I talked to the person on the phone, she was very friendly and very businesslike. They told me what the process would be, and they told me to expect the people to come within a short window of time. They gave me a certain amount of discounts. They were in and out in double-quick time. It was almost too fast, but they did the job. I sensed that the workers who were at my home were meticulous and very careful with things. When they were finished, the appearance and texture of the carpet looked clean. It was fine. Their grade is an A.”

Review by
05/16/2014

“ACS was able to help me. I didn't have a lot of time to get the task done, and they were able to be responsive. They came, took care of it, and were gone. They gave me an estimate without knowing what the floors looked like or anything like that. They’d been saying that they might have to charge more once they saw it, so I was a little antsy. I really would've preferred for them to just give me a price. They got here, and the floors were in very good condition. My wife had cleared the furniture off, so they did everything we wanted for the price that we’d agreed to. The quality of the cleaning was excellent. There were no footprints left behind. I would give them an A grade for quality, and I would probably give them a B- for price.”

Review by
01/03/2014

“Ayoub Carpet Service provides outstanding service, from the time you get somebody that comes out here to give you an estimate. The installers are awesome. Everything is done exactly like it should be and then they follow up and make sure everything turned out right and it was just a good experience. They did work in the whole house. It took one day. They installed my carpet. They do carpet cleaning. I've had them clean my house once before, before I got this new carpet and they did the entire house and I think it took maybe half a day. That's how I found them. I had the carpets I had in my house cleaned and then when it came time for new carpet I went back and bought my new carpet from them. The workers were excellent. I thought the cleanup was great. Everything came out that should come out and they actually got some things clean that I never thought would be. I actually have referred them. My parents got new carpet, my friend has used their cleaning and I just told them that they are very good people to work with and good results. I would give them an A+.”

Review by
12/26/2013

“They keep in good communication with the customer, they follow through, and their staff is very courteous and helpful. I've used them for years for carpet cleaning, and then we recently had new carpet installed. Basically, we keep using them because they deliver a good product and their company has integrity—they are customer focused. They were recommended to me when I first moved to this area by my realtor. I'd recommend them, and I'd give them an A+.”

Review by
12/26/2013

“We have used Ayoub for years—the last time, they installed carpeting on a stairway. They provide personal service, they show up on time, and they always have a good attitude. We started out just buying carpeting from them years ago, and we have been using them again and again. They’re an A+.”

Review by
12/18/2013

“They gave a very professional quote. They wanted to really understand what we were looking for. Their sales personnel made a great recommendation, and we've been very happy with the carpet since it's been installed. They brought out several samples, and I did a little independent research into what they were suggesting, and it matched with what the salesman was telling me. I had three quotes arranged, and Ayoub seemed to consider our perspective and our needs and sort of diligently recommend a carpet, whereas I think with some of the other companies, the presale process wasn't as good. We have a three-level townhouse, and they did the top and bottom levels, so it was at least eight rooms. The finished product matched my mental image of what I wanted. Ayoub's cleanup was perfect; they took care of everything. I would grade them an A+. They met our scheduling requirements; we were on a very tight time line with scheduling, and they were able to meet that.”

Review by
12/16/2013

“Ayoub was very helpful in selecting the carpets I wanted for the house. They were very prompt with time and delivery—very professional all the whole way through. The workers were clean. I chose the carpets at a showroom. I chose to use them because it is not too far from my house, and I had heard through some friends in the neighborhood that it was a good company to deal with. I would give them a grade of A+. I thought they were excellent.”

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