Design Carpet Company Inc. Flooring America
7th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 276 Surveys
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Design Carpet Company Inc. Flooring America has received 5 out of 5 stars (A-rating) based on 276 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"If you're looking to update one room or your entire home, Design Carpet Company takes the time to get to know you and your needs, offer solutions, and make the entire process fun. With distinctive interior design services and quality products, we've served the Houston community for 39 years—it's our passion."

Carol Carpenter | Manager
Company Information
Services Offered
Design Carpet Company Inc. Flooring America offers a vast variety of flooring options for purchase and installation, including quality hardwoods, natural stone, porcelain tile, laminate, luxury vinyl plank, and high-end carpets. The company also refinishes solid wood flooring and can evaluate the potential to repair existing flooring without the need for total replacement. There is also a design technician on staff to assist with customers' decorating needs.
Warranty
The company honors manufacturers' material warranties; offers its own installation warranty; and is part of direct repair programs for most major insurance carriers, specializing in fire and water restoration.
Company History
Design Carpet Company is a family business founded in 1979 by David Muti, who continues to be its hands-on owner.
Areas Served
Cypress, Katy, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I would give them an A+. They did the job. They did an excellent job. They laid carpeting for me in my bedroom that had quite a pattern on it and they did a beautiful job. They refinished a floor for me in my kitchen—that was done just to perfection. I've got them for probably 20-30 years.”

“Just very professional. Got in and got it done quick and it was great. They put in wood-look tile. I'd give them an A+. It's beautiful. We had no problems with them at all.”

“It was the efficiency, the product that was installed, and the knowledge about the product and all that made it a positive experience. They put in some wood laminate and some carpet. I would say they're an A+. They cleaned up after themselves. Extremely likely to recommend them.”

“They're the best. Positive plus. I liked the courtesy of the workers. Clean up was flawless. I've had them for carpet and hardwood. I'd give them an A+.”

“We had no issues whatsoever. I had no complaints with them and would highly recommend them. It was hardwood and laminate is what it was. It looks like hardwood.”

“They did a good job. I don't even remember that much, my wife handled it all. I had no complaints with them and they did excellent work. I would recommend them.”

“They removed and replaced all the carpet of the house I had purchased. I was on a very short window of time before my furniture was going to be moved into my new house, so they had a great product in stock, readily available, and had the carpet people out there to lay it in plenty of time before my furniture showed up. I'd give them an A.”

“There were some opportunities for improvement but overall, I felt like it was positive. They replaced all the flooring in my house. They did laminate flooring on the bottom floor of my house and then replaced carpet with hardwood. They were very timely to start the work and work through the process of getting set up and selecting the materials and getting to work. I think the thing that stands out to mind is they had really good crews. I mean, the craftsmen that did the work, both the laminate and wood floors were different crews and particularly good. I think that is what would send me back to use them again, their craftsmen. The planners and estimators and all the other staff had opportunities for improvement but the craftsmen themselves did an outstanding job, really. I would give it an A.”

“They were really good. It was great.”

“They re-stained some floors and put in some new carpet. They're a good company. They were on time with the work, the work was done professionally, and they were responsive. Actually, I hired them to do a little bit of additional work on wood plank that needed to be replaced and they were able to do that for me as well. I would recommend the company. I'd give them an A. I think that covers it. The supervisor they sent out, he obviously understood flooring very well. He'd been in the business a long, long time. He was trustworthy.”

“I had no complaints and they did excellent work.”

“It was great.”

“The quality of the product that they offer was good. And they were formal—they didn't leave until it was perfectly up to my satisfaction. They installed laminated floors for me. I'd grade them as an A.”

“They're just really good dependable people. They did carpet and tile. I'd give them an A+. I would definitely recommend them.”

“They were very patient and worked with the insurance company with me. I was making my first insurance claim and they helped me through the process all the way. They did both flooring and tile. It was definitely an A+. I already did recommend them.”

“We had a tree fall through the house and we had a contractor. I'm pretty sure Design Carpet was the name of the carpet company. They were just very personable. I've never had a problem at all with them. Every time I had a question or whatever, they were very nice—it didn't matter who I talked to. They were installing carpet for me. I'd grade them as an A+.”

“I liked everything about them. It was hardwood. They were very supportive and helpful when we were planning what we wanted to do. They were efficient when they did the work and they cleaned up after themselves and I appreciated that very much. I would grade it as an A+.”

“They were just good. They installed carpet. I'd give them an A+.”

“We've been very pleased with them. Half of it was carpet and half was wood floor and we had them replace the carpet with wood so the whole downstairs is wood now. We had some water damage from the refrigerator. They're professional. I've got a pretty heavy military background so I like people being able to talk to me, explain what's going on and then showing me as they were doing it. First of all, the workers are very professional, I like them. And they showed me what you should be looking for and they sold me on them. And the guy who actually set up everything was very knowledgeable and really, really worked with us to make sure we got the right wood and were very happy with it. A+ across the board. I'd absolutely recommend them, I've already have. We'll probably use them again if I ever get my son out of the house.”

“They got in and out and did a good job. They put in carpet for me. I'd give them an A+.”

“I just like them. I'd grade them as an A overall. It was tile and wood. I would recommend Design Carpet.”

“It was good work. Nothing in particular I liked about them. They got the job done in a timely manner. It was floating hardwood. I'd give them an A.”

“I just think they tried real hard to help me with a situation I was trying to have done at my house and I think they gave it all that they could to do that. I would use them again. They were installing hardwood for me. I would say it was an A.”

“They installed some wooden flooring. They took up the original flooring and installed wooden flooring for us throughout the house. Very good advice. When the guys came in, they were very quick and very clean. A across the board.”

“It was a positive experience.”

“They were good. I've used them in the past. I've used them multiple times. They did some work for me.”

“I've had a positive experience multiple times. They put in some wood flooring for me and also some tile. It's easy to talk to them, tell them what you want. If you want something done a certain way, you know they're open to any ideas. If there was a mistake made, then they'll fix the mistake that was made. I'd give them an A.”

“I liked it because they showed up when they were supposed to, they were very cordial, their work was good, I was very pleased with the finished product, and they were very good about making sure I had the right tint to the floor.”

“They did what they said they were going to do and I don't think we have to do any more. They put wood in and carpet. Probably an A-. I wasn't disappointed by them, I just don't like to grade people like that.”

“They're real good. They did my hardwood floors and they did my bathrooms and it's very pretty. I'd give them an A.”

“It was a positive experience.”

“They did carpet and laminate floors for me. The time frame that they got it done in made it a positive experience. That was about it. I'd give them an A.”

“It was a positive experience.”

“Everything is still looking good. My floors were like cement floors I think, and they put some carpet down. I'd give them an A. The workman was very nice, and he was on time and they did the job on time. I have already recommended them to my brother and he's used them.”

“It was a positive experience.”

“What I liked was the quality. As far as the consultation, it was good. I had an issue with the initial installation and they resolved it. It was some kind of laminate and carpet as well. I had carpet in one room and laminate throughout the rest of the condo. I'd say an A overall.”

“They put in hardwood flooring for me. Excellent customer service. It took a couple of days to do. They cleaned up well even though the house is a complete disaster. Very responsive to any requests or concerns. They're an A, absolutely. Once I save up enough money, I've got some more flooring for them to do for me.”

“They did wood floors in the living room and the hallway. I have never had such compliments in my life as I've had on this wood floor. It is absolutely wonderful. The guys that did all of this work were the nicest and most polite guys I've ever had in my home. There's such a difference in my house. They made something beautiful. One couple I referred to them was thrilled over the work Design Carpet did. I'd give them the top grade.”

“Carol Carpenter was fabulous to work with. They installed both carpet and hardwood. The ease of ordering it and having it delivered and installed made it a positive experience. I'd give them an excellent rating overall. I would absolutely recommend them.”

“They installed carpet for me. Everything was fantastic. They showed up on time, and everybody was polite. I would very likely recommend them. I'd give them an A.”

“They did a great job. They're fine. They did excellent work, I have no complaints, and I'd recommend them for flooring.”

“They did hardwood installation. I love the floors. I'd give them an A grade.”

“They put in carpet. I met them for a second and then I had to leave. I let one of my guys take over. It was at my house. I'd give the overall experience an A+.”

“They put in a kitchen floor. They did a good job. I'd give the overall experience an A+.”

“They did carpet work. They were good people the time I dealt with them. I'd give them an A+ rating.”

“They did carpet. They did a good job. It was great. They were quick and efficient. They moved the furniture out for me so I didn't have to do it myself. A+ for them.”

“They did wood floors for me. I like the product and the workmanship. I'd give the overall experience an A+. I already have recommended them.”

“It was great. They did some floor stuff. I liked everything from their professionalism to their timeliness. Everything about them was very professional. They're an A+ company. I've already recommended them to two other folks and they've got work done for them already.”

“They replaced the flooring. I liked the quality of the work. They did good quality work. They weren't too fast. They took their time, but they did great work. They've done work before in the past. It was A+ work.”

“They installed flooring in four rooms. They were clean, did the work very quickly, and were nice people. I'd give them an A+ overall. They're very good all the way across.”

“They were doing a laminate floor. They were very thorough and finished the job in less than a day. So it was good. I'd grade the overall experience an A. They were very good. I would recommend them.”

“I had my wood floors changed out.”

“They cleaned the carpet. I would remember if it hadn't been a good job. It was fine. I'd rate them as an A.”

“They did a floor for me. They came in, did it, and it was done and over with. They did a nice job and didn't make a mess. I'd give the experience an A grade. I have recommended them to other people.”

“They did carpet installation. They did the job on time and everything was done as they promised. I'd give them an A overall.”

“We had some flooding and needed to get some carpet replaced in one of our rooms. They showed up at the time they said they were going to show up and knocked it out pretty quickly. There's only one room so it wasn't an extensive job, but they did what they said they were going to do. I'd give them an A. I'd recommend them.”

“They did carpet flooring.”

“They put carpet in. They were polite and efficient. I'd give them an A overall.”

“They did carpet work. They had good quality work and service. I'd definitely give them an A. They're very good. I've already recommended them three or four times.”

“They did hardwood, and everything's great. It's lovely. It looks wonderful. I'd give them A+.”

“They did an excellent job. I liked the person that contacted us. He did a nice job of laying out options and gave us some really good tips on where to go and which product to go with. Then, the team that laid the hardwood did a really nice job. We'd used them before, and in the meantime, we bought carpet from another company, and it was terrible. It was a great carpet, the best carpet they had, but they did a really poor job of laying it. They had to come back and stretch it again, and so we ended up saying, 'That's it. We're going hardwood.' We went back to Design Carpet. Plus, they're closer. I'd give Design Carpet an A grade.”

“It's been over a year. He kept me up to date on everything that was going on at my house every single day, and he was a stickler for details. He was incredibly efficient, and I was absolutely thrilled with him. They actually replaced my hardwood floors in my downstairs living space and refinished the entire downstairs. It matches flawlessly. They also did carpeting on the stairs and upstairs as well. My insurance company picked them. It was definitely A-grade work.”

“Design Carpet did work for me last year. They installed hardwood flooring, and they did an excellent job. I liked that they were quick to respond, they gave quality service and advice on options that were available, and they were there on time without any prompting. They were very, very reliable. They get an A grade from me.”

“They did a good job. They did what they said they were going to do, and that's all you can ask for. They did a great job. They did what they did, and I have no complaints. Nothing's come loose, nothing's come undone, and everything looks fine. I've had no problems. It was floor and carpet work. They were excellent—an A.”

“I'm a general contractor, and they're my flooring company, so they are the best, and that's the only one I would use. If you got a rating of one to ten, ten being the best, I'd put down tens for everything.”

“I liked the personal attention that I got from Carol, and when we had a problem, she got it taken care of really quickly. I need to call her back about some carpet we need to have replaced. It was one of the things we were going to get to, but we haven't done it yet. So, we need to go ahead and call her back and get that done. They did a great job. One of the things we were trying to do is to tie into an existing floor and try to find the best match for that. She was able to help me with that, so I'm real pleased with the personal service and follow-up when we had a problem. It was hardwood. My contractor recommended them. I would say they're an A-.”

“They did a good job. They did what they said they were going to do, for the price they said they were going to do it, and they did it on time. Everything's fine. They carpeted two bedrooms. I visited with a couple different companies, and they seemed to be the best, so I picked them. They're an A-grade company.”

“The job was done as it should have been done. It was done well, and they cleaned up. It was what you'd expect people to come in and do. I received names of several people that were involved in this particular area, and after talking with the three people, this was the one that seemed to sound the best, so that's the one that was used. They did carpet work. I'd rate them as an A.”

“I liked everything. They're close to here. They had what I needed, and they matched the carpet that I was trying to match. The workmen did a fine job. I had to call them back because the little nails that go into the strip weren't thick enough. They came out, fixed it, and everything's wonderful. I just had the den redone. I had looked at some more companies, but these people had been there a long time, and I knew exactly where they were. I had gone by there one time before and bought a piece of carpet to match the carpet in our car, so it worked great. They were very good. I'd say they get an A. I really liked them.”

“They were on time, they were efficient, the carpet was done right, and I liked it. They did carpet for me. Design Carpet did my dining room, my bedroom, my bathroom, my hallway, and living room. My insurance company is how I found them. I'd rate them as excellent.”

“I had my bedroom carpeted. They did the job, and that's all I wanted. Their customer service was good. They come out, and we picked out the carpet. They helped me pick it out, and then they come and deliver the carpet. It took a while to get the carpet, but after they got the carpet, they came out, brought it out, and installed it. They did a good job doing that. They're A+.”

“They were great. The guys that they had come in worked very quickly and did what they said they were going to do, so I really couldn't ask for anything better. They installed three rooms and a hallway's worth of carpet. They're an A+.”

“They did a great job and did it on time, for the price they quoted me. I was very pleased with them. They put in wood floors in my master bedroom. They were referred to me by a relative. The customer service was very good, very helpful. They were an A+ company. They did good work.”

“I like the good product and the knowledgeable, not-pushy sales people. We needed the floor replaced before Christmas, and they finished it. They replaced the entire first floor of my house. It was wood. I chose them because they were local; they come from Butler, Pennsylvania, and I'm from Pittsburgh, and I know some very close friends of theirs. I'd give them an A+.”

“Unfortunately, I had to replace my floors twice for a leak, and we used them the first time and liked them so much that we requested them a second time. They replaced our hardwood floors on the downstairs, the whole downstairs. The customer service was great. They were really nice. We used them the first time because they were recommended by our insurance, so they were on the list and had already been preapproved through them. So, we tried them. We had a good experience the first time, and unfortunately, we had another incident, and we used them again because we liked them. They get an A+.”

“They did a good job. They did carpet in the whole house. My insurance company recommended them. They're an A+ company.”

“They did a good job. They redid the floor. My mom picked it out. I just live there. They had to redo some of the flooring. I don't know if it was tile they put in or laminate. I'll give the company an A grade.”

“I wasn't there, but my contractor was there. From the quality of the work, it seems like it was good. I didn't have any problems with the carpet. They did a carpet replacement on the second floor of the house. It was a full carpet, so I had a new carpet to replace the old. So, the job was installation of a new carpet. I would give the company an A rating.”

“I really didn't meet them, but I talked to them over the phone. The only people that I met were the people who installed the carpets. They seemed to do what they said they were going to do. They were fine, and there wasn't anything unusual about them. They were friendly people. They did carpet work for me. It was an installation job. I found the company in a book that comes out from the local area about good companies. It's the Best Pick Reports book. I would rate the company as an A.”

“It was great. They were in and out in less than a half hour. I liked that they were fast and that they did a great job. They installed carpet in a room. They were local, and that is why I picked them. I'd give them an A.”

“They did carpet installation in lots of rooms. It wasn't the whole house, but it was a lot of rooms. Their customer service was very good. I already recommended them to a friend. Somebody else got their carpet from them because of it. They get an A grade from me.”

“I think they were professional, and we just had an overall good experience. They put in some floors—hardwood. It was actually our insurance company that used them, so that's who we went ahead and went with. I would grade them as an A.”

“He put actual wood flooring in. The way he did the installation stood out and the way he performed his job. It didn't take him forever. It was one room. My insurance company helped me find them. I'd give the company an A grade.”

“They did work for me back in May. They quoted me correctly and were on time. They refinished hardwood. It took them ten days to do it. Their customer service was fine. I'd give them like an A-.”

“They were fast, efficient, and professional. It was hardwood installation. The job was two rooms and a hallway. I think the job took two days, because they floated in one day and then finished it the next day. The customer service was very good. The company gets an A grade from me.”

“They were friendly. They were great, and I have no complaints. They did the stairs. They carpeted the stairs. They're an A-grade company.”

“They did a good job, they were courteous, and they got it done in a timely manner. They replaced some carpet. It was for the whole house.”

“They just stretched the carpet. They did fine. And I had no problem at all. I had carpet stretched. They did a very good job, and it was fast and easy.”

“Design Carpet Company was fabulous and wonderful. The lady we talked with about what we wanted let us bring home the samples to make a decision, and the installers were highly professional—they were just marvelous. We had carpets and wood floors put in, and they were so easy to work with and friendly. I would rate them as an A.”

“They did an absolutely wonderful, awesome job, and they were fast. They did porcelain flooring because I had water damage and had to replace all the flooring. The customer service was wonderful. I'd give them an A all the way.”

“Design Carpet Company did an excellent job. They were meticulous, and they did it right. They replaced the damaged wood flooring in my master bedroom with hardwood. Their customer service was good. They're definitely an A+ company.”

“The guys came in and did exactly what they were supposed to do. They were very courteous and gave me excellent service. They moved things out of the way, got it all done, cleaned up, and left. I would use Design Carpet again. They're A+.”

“When they were on the job, they didn't linger around. They did a very good job installing the floor; it was very professional. I would recommend their service. I would give them an A+ grade.”

“Design Carpet did a very good job. They repaired a floor that they had put in 10 to 15 years ago, and they also repaired a stretch of carpet that they had put in for us 15 years ago. I'd give them an A+.”

“I've used them four or five times. When they say they'll do something, that's what they do, and they've shown up on time so far. They installed carpet last time they worked for me, and it was clean as a whistle. I'd give them an A+ all over.”

“The carpet we had Design Carpet Company install is fine, and we are satisfied with it. I liked the job they did. I would recommend them if anybody asked me.”

“They put some carpet in my stairs and my closet. It was all good. In fact, one of the men brought me M&Ms every time he came. I would use them again; I called them the other day about something. They get an A.”

“They did a good job putting in the hardwood flooring. They showed up on time, did the job in a timely fashion, and cleaned up well. They had a good attitude, and they answered all the questions and concerns I had. If I needed more flooring, I would go to them first. I would rate them an A.”

“Design Carpet keeps their commitments. They installed carpet, and the cleanup was very good. They do good, quality work. I'd say they get an A because there were no issues—we got what we expected.”

“They had done really good work for us before, when we had water damage, and that's why we called them. They did the whole dining room, living room, and entryway, and they put hardwood floors down in our bedroom. I felt comfortable with the workers. I'd rate them as at least an A.”