“They exceeded our expectations. We moved here and the home was carpeted and we elected to go with an engineered hardwood. Good selection and the pricing was very good—we priced it competitively with four other companies. The salesman was great with helping us. The installers were terrific. They basically did it in two and a half days. People come in and they rave about it. They're an A+. Everything was good.”

“It wasn't great but we were pleased when they were finished. We were just not pleased with how long it took them to complete the job because they did other jobs in between finishing ours. They put in tile in the bathroom and the kitchen and they put in laminate for the rest of the house. I would say C-. Initially the punctuality was great and then it wasn't.”

“Due to delay in the work to be completed and I felt it could've advanced sooner but we had to apply pressure to get that done. They put in wood floors for me. I would say B+. I would say I was pretty pleased.”

“Just very professional. Got in and got it done quick and it was great. They put in wood-look tile. I'd give them an A+. It's beautiful. We had no problems with them at all.”

“They're just really good dependable people. They did carpet and tile. I'd give them an A+. I would definitely recommend them.”

“They're real good. They did my hardwood floors and they did my bathrooms and it's very pretty. I'd give them an A.”

“I just like them. I'd grade them as an A overall. It was tile and wood. I would recommend Design Carpet.”

“They got in and out and did a good job. They put in carpet for me. I'd give them an A+.”

“I had no complaints and they did excellent work.”

“They were really good. It was great.”

“It was a positive experience.”

“It was a positive experience.”

“It was great.”

“They did carpet and laminate floors for me. The time frame that they got it done in made it a positive experience. That was about it. I'd give them an A.”

“They installed some wooden flooring. They took up the original flooring and installed wooden flooring for us throughout the house. Very good advice. When the guys came in, they were very quick and very clean. A across the board.”

“I've known them for 14-15 years and have used them several times and I'm a realtor so I've used them for clients too. So, everything is all good with that company. They've put carpet in a couple of times and this last time they did tile flooring—looks like wood. Quality of workmanship, promptness, good prices as far as I know, and quality products, all that makes it such a positive experience. I would say an A.”

“We've been very pleased with them. Half of it was carpet and half was wood floor and we had them replace the carpet with wood so the whole downstairs is wood now. We had some water damage from the refrigerator. They're professional. I've got a pretty heavy military background so I like people being able to talk to me, explain what's going on and then showing me as they were doing it. First of all, the workers are very professional, I like them. And they showed me what you should be looking for and they sold me on them. And the guy who actually set up everything was very knowledgeable and really, really worked with us to make sure we got the right wood and were very happy with it. A+ across the board. I'd absolutely recommend them, I've already have. We'll probably use them again if I ever get my son out of the house.”

“There were some opportunities for improvement but overall, I felt like it was positive. They replaced all the flooring in my house. They did laminate flooring on the bottom floor of my house and then replaced carpet with hardwood. They were very timely to start the work and work through the process of getting set up and selecting the materials and getting to work. I think the thing that stands out to mind is they had really good crews. I mean, the craftsmen that did the work, both the laminate and wood floors were different crews and particularly good. I think that is what would send me back to use them again, their craftsmen. The planners and estimators and all the other staff had opportunities for improvement but the craftsmen themselves did an outstanding job, really. I would give it an A.”

“They removed and replaced all the carpet of the house I had purchased. I was on a very short window of time before my furniture was going to be moved into my new house, so they had a great product in stock, readily available, and had the carpet people out there to lay it in plenty of time before my furniture showed up. I'd give them an A.”

“I've had a positive experience multiple times. They put in some wood flooring for me and also some tile. It's easy to talk to them, tell them what you want. If you want something done a certain way, you know they're open to any ideas. If there was a mistake made, then they'll fix the mistake that was made. I'd give them an A.”

“They put in hardwood flooring for me. Excellent customer service. It took a couple of days to do. They cleaned up well even though the house is a complete disaster. Very responsive to any requests or concerns. They’re an A, absolutely. Once I save up enough money, I've got some more flooring for them to do for me.”

“They tend to negotiate with my insurance company appropriately and at length. They installed the synthetic hardwood. I'd give them an A. I had a slight issue with their timeliness but I'm not sure if it was related to the insurance negotiations. I didn't have any problems with their expertise or cleanliness.”

“I would give them an A+. They did the job. They did an excellent job. They laid carpeting for me in my bedroom that had quite a pattern on it and they did a beautiful job. They refinished a floor for me in my kitchen—that was done just to perfection. I've got them for probably 20-30 years.”

“What I liked was the quality. As far as the consultation, it was good. I had an issue with the initial installation and they resolved it. It was some kind of laminate and carpet as well. I had carpet in one room and laminate throughout the rest of the condo. I'd say an A overall.”

“It was the efficiency, the product that was installed, and the knowledge about the product and all that made it a positive experience. They put in some wood laminate and some carpet. I would say they’re an A+. They cleaned up after themselves. Extremely likely to recommend them.”

“I liked everything about them. It was hardwood. They were very supportive and helpful when we were planning what we wanted to do. They were efficient when they did the work and they cleaned up after themselves and I appreciated that very much. I would grade it as an A+.”

“Everything is still looking good. My floors were like cement floors I think, and they put some carpet down. I'd give them an A. The workman was very nice, and he was on time and they did the job on time. I have already recommended them to my brother and he's used them.”

“I guess pricing and quality were good. I had the carpet re-stretched. I'd give them an A. I had an issue with customer service only because we're calling them out again, actually today, to do some work and they were a no show. Likely to recommend them.”

“They were very patient and worked with the insurance company with me. I was making my first insurance claim and they helped me through the process all the way. They did both flooring and tile. It was definitely an A+. I already did recommend them.”

“I just think they tried real hard to help me with a situation I was trying to have done at my house and I think they gave it all that they could to do that. I would use them again. They were installing hardwood for me. I would say it was an A.”

“We had some tile done and we had some floors refinished. That may be what they did. I'm not sure which one they did. If it was tile, I wasn't happy with the way they didn't bring the tile right up to my baseboards—there was a big space left around the baseboards and we had to put those pieces of board you put on, quarter round or whatever it is. Anyway, the tile didn't go right up to the baseboards. And then the flooring, the floors that were refinished, that was fine other than I need the transition piece changed out because the transition piece that was put on causes a tripping hazard and that should've been a beveled piece on there. And I've been thinking about looking up who did that and calling them back out to maybe try to redo that transition piece that goes to the entryway. I think they probably did my hardwood floors. If they did my hardwood floors I was happy with them except for the transition piece. I'd probably give them an A, I guess.”

“They re-stained some floors and put in some new carpet. They're a good company. They were on time with the work, the work was done professionally, and they were responsive. Actually, I hired them to do a little bit of additional work on wood plank that needed to be replaced and they were able to do that for me as well. I would recommend the company. I'd give them an A. I think that covers it. The supervisor they sent out, he obviously understood flooring very well. He'd been in the business a long, long time. He was trustworthy.”

“I'm trying to remember his name, I think it was Vat, but I'm not sure. He was very helpful and very informative and he went out of his way to take care of a few things for me. They installed, well, they took up some old carpeting, laid down new padding before the carpet, and they put down new carpet. Overall, I would grade it as probably a B+. There were some slight issues here and there—sometimes it was coordinating things and sometimes it was the guy that was coming out to do repair on the hardwood floors. They were minor but it happened several times.”

“We had a tree fall through the house and we had a contractor. I'm pretty sure Design Carpet was the name of the carpet company. They were just very personable. I've never had a problem at all with them. Every time I had a question or whatever, they were very nice—it didn't matter who I talked to. They were installing carpet for me. I'd grade them as an A+.”

“The installation was pretty good but I did put in a couple of service calls. The first time it took several weeks for them to get back to me and I had to follow-up several times. Second time, I put in a service request and they never contacted me. It's been a month or two. I don't plan on going back. Because of the support side, a little bit of a negative experience. The sales was good. I guess I'd give them a C because it was less than I expected.”

“I liked it because they showed up when they were supposed to, they were very cordial, their work was good, I was very pleased with the finished product, and they were very good about making sure I had the right tint to the floor.”

“They did what they said they were going to do and I don't think we have to do any more. They put wood in and carpet. Probably an A-. I wasn't disappointed by them, I just don't like to grade people like that.”

“The quality of the product that they offer was good. And they were formal—they didn't leave until it was perfectly up to my satisfaction. They installed laminated floors for me. I'd grade them as an A.”

“They're the best. Positive plus. I liked the courtesy of the workers. Clean up was flawless. I've had them for carpet and hardwood. I'd give them an A+.”

“It was good work. Nothing in particular I liked about them. They got the job done in a timely manner. It was floating hardwood. I'd give them an A.”

“They did a good job. I don't even remember that much, my wife handled it all. I had no complaints with them and they did excellent work. I would recommend them.”

“We had no issues whatsoever. I had no complaints with them and would highly recommend them. It was hardwood and laminate is what it was. It looks like hardwood.”

“It was a positive experience.”

“It was a positive experience.”

“They were just good. They installed carpet. I'd give them an A+.”

“They were good. I've used them in the past. I've used them multiple times. They did some work for me.”

“They did carpet work. They had good quality work and service. I'd definitely give them an A. They're very good. I've already recommended them three or four times.”

“They were supposed to come out tomorrow and finish some things that they haven't since they started in July. They replaced a wood floor and did some painting and helped replace our mantel and did some trim work. They also did tile installation. Over the past several months, we've tried to get them to come out and finish things that were not correctly done. It's taken from September until now. They're supposed to come out and finish. They should've been done in August or September and this is December. I'd give them a C. The work was okay it just wasn't completely okay. I probably wouldn't recommend them.”

“This is the worst decision I ever made in my life. I made the decision. I was trying to decide whether to go with this heavier pile or with frieze, which I had had before. This shows spots, that nothing ever happened and I don't know how to clean it. It's driving me nuts. I've cried so many tears over this. I would recommend that you never recommend that carpet. It was just carpet work. It was just afterwards. It was a mistake. The choice was a mistake. I had thought once things were back to normal, I would call Steve and ask him to come over and look at my carpet and to tell me how some spots can appear and how do I get rid of them. They did a good job. They weren't excellent, but they were good. I've struggled with the decision and Steve didn't push me one or the other. Except he did tell me this was a deeper density and therefore would be easy to clean. I didn't find that to be true. No one walks in the living room and yet there are some spots in there. They almost look like shadow, but they're not shadows because it's that way day and night. I would like for Steve to know that I'm not unhappy with him because I made the choice, but it was a bad choice. If somebody cared enough to follow up and say, 'Hey, are you okay? Is everything alright?' I never got that. I've had zero follow up. I'm not happy at all.”

“They've done hardwood floors, tile floors, and carpeting. They actually did granite counter tops for me too. Everything was really good. They cleaned up after, and they weren't messy during the work. I'd give them an A overall. I've already recommended them.”

“Carol Carpenter was fabulous to work with. They installed both carpet and hardwood. The ease of ordering it and having it delivered and installed made it a positive experience. I’d give them an excellent rating overall. I would absolutely recommend them .”

“They did carpet work. They were good on the price and saved me a little bit of money by using some carpet they already had in the warehouse. It was sort of a discount. They were on time, so I had a good experience. I'd give them an A overall.”

“They did a great job; we had no complaints at all. Steve was really a nice guy. When I went into the store, they were very helpful with helping me stay within my budget, but still getting what I wanted. Overall, I'd give them an A. They were excellent.”

“We had some flooding and needed to get some carpet replaced in one of our rooms. They showed up at the time they said they were going to show up and knocked it out pretty quickly. There's only one room so it wasn't an extensive job, but they did what they said they were going to do. I'd give them an A. I'd recommend them.”

“They installed carpet for me. Everything was fantastic. They showed up on time, and everybody was polite. I would very likely recommend them. I’d give them an A .”

“They did tile and hardwood flooring. They had good communication, were responsive, and had professional laborers. They know their trade well. They get an A grade from me.”

“They installed carpeting. That was my second time to work with them. They have reasonable prices, their technicians are good, and they’re in and out in a reasonable amount of time. I'd give them an A.”

“They  did ceramic tile and wood floor. Everything's perfect. We've used them two or three times now. I'd give them an A +, they're good.”

“They did carpet flooring.”

“They put carpet in. They were polite and efficient. I'd give them an A overall.”

“The carpet up against the trim is treading back in various places in the room.”

“They did carpet installation. They did the job on time and everything was done as they promised. I'd give them an A overall.”

“They installed flooring in four rooms. They were clean, did the work very quickly, and were nice people. I'd give them an A+ overall. They're very good all the way across.”

“They did wood floors in the living room and the hallway. I have never had such compliments in my life as I’ve had on this wood floor. It is absolutely wonderful. The guys that did all of this work were the nicest and most polite guys I’ve ever had in my home. There’s such a difference in my house. They made something beautiful. One couple I referred to them was thrilled over the work Design Carpet did. I’d give them the top grade .”

“My husband worked mostly with them. We weren't even living there. He was very accommodating with meeting with us when we were in town. He brought samples with him that we worked with and he was accommodating given our unusual circumstances. They're an A+ company. My husband was the one that saw everything when it was done. I had a couple of clean people come through when I saw it, though. I would recommend them. We've had them come back and do some work for us.”

“I had lumps in the carpet. They came out as soon as I called them. They did their job. The only problem I had, the carpet is a couple of years old, and I'm beginning to get lumps. It’s one area and I noticed it in another area. It was fine, they had it done right away. I'd give the experience a B. They had good quality. They respond really quick and they were on time. I didn't have to wait for them.”

“I do need them to come back out because some of the stuff has come up. They put hardwood floor all over the house, but something has become faulty. I'd give them a B, but I need that taken care of. Their quality of work is actually pretty good; it's minor stuff that came loose. Their customer service was great. They were good, on time and everything. It was very clean. I'll recommend them.”

“They did some flooring for us. I like working with them. I can't remember the lady who we worked with. She took photos and documented everything. We weren't living in the house at the time. Besides the fact that it took a little longer than we thought, everything went well. I'd give them an A.”

“I had a wonderful experience. They retiled and redesigned my staircase. They chose some paint colors for me, and I bought some carnelian tiles from them that I absolutely love. Carol was magnificent—marvelous. I’d give the experience an A +.”

“It was great. They did some floor stuff. I liked everything from their professionalism to their timeliness. Everything about them was very professional. They're an A+ company. I've already recommended them to two other folks and they've got work done for them already.”

“They did a fantastic job. They replaced the molding and transition between the wood floor and the tile in front of the door. They were really good and very courteous. I’d give them an A +.”

“They did carpet. They did a good job. It was great. They were quick and efficient. They moved the furniture out for me so I didn't have to do it myself. A+ for them.”

“They put in carpet. I met them for a second and then I had to leave. I let one of my guys take over. It was at my house. I'd give the overall experience an A+.”

“They did wood floors for me. I like the product and the workmanship. I'd give the overall experience an A+. I already have recommended them.”

“They did a floor for me. They came in, did it, and it was done and over with. They did a nice job and didn't make a mess. I'd give the experience an A grade. I have recommended them to other people.”

“They were doing a laminate floor. They were very thorough and finished the job in less than a day. So it was good. I'd grade the overall experience an A. They were very good. I would recommend them.”

“They replaced the flooring. I liked the quality of the work. They did good quality work. They weren't too fast. They took their time, but they did great work. They've done work before in the past. It was A+ work.”

“They sanded and stained our floors. They were very, very nice. There were a few problems, but they were able to fix them, which I appreciated. I had to get somebody to come back out and they fixed the problem. I'd give them an A.”

“They  did a great job. They're fine. They did excellent work, I have no complaints, and I'd recommend them for flooring.”

“They did carpet work. They were good people the time I dealt with them. I'd give them an A+ rating.”

“They  did hardwood installation. I love the floors. I'd give them an A grade.”

“They cleaned the carpet. I would remember if it hadn't been a good job. It was fine. I'd rate them as an A.”

“I would recommend them.”

“They put in a kitchen floor. They did a good job. I'd give the overall experience an A+.”

“I had my wood floors changed out.”

“The work was a while ago, but it was within the last four years. Everything has been OK. They get an A grade from me.”

“They did work for me back in May. They quoted me correctly and were on time. They refinished hardwood. It took them ten days to do it. Their customer service was fine. I'd give them like an A-.”

“They did tile work in the kitchen. It took them about a day, I think. The customer service was very professional. I'd recommend them to a friend if I was asked. The company gets an A from me.”

“They did carpet installation in lots of rooms. It wasn't the whole house, but it was a lot of rooms. Their customer service was very good. I already recommended them to a friend. Somebody else got their carpet from them because of it. They get an A grade from me.”

“They did work for me. I'm pretty satisfied with the floor. They did a good job, so the work gets a good grade. I have no complaints. It was tile installation. It was in the family room, formal dining, and formal living room. I'm very happy with it.”

“They did a good job. They did what they said they were going to do, and that's all you can ask for. They did a great job. They did what they did, and I have no complaints. Nothing's come loose, nothing's come undone, and everything looks fine. I've had no problems. It was floor and carpet work. They were excellent—an A.”

“They were fast, efficient, and professional. It was hardwood installation. The job was two rooms and a hallway. I think the job took two days, because they floated in one day and then finished it the next day. The customer service was very good. The company gets an A grade from me.”

“Everything was perfectly fine except for one thing. We had a threshold from our hardwood floors to our carpet that came off. I guess it just wasn't glued down well enough. That's it. Everything else was fine. It was hardwood installation. During the whole process the customer service was fantastic. I would recommend them to a friend. I'd give them a B.”

“I was not very impressed with them. I thought that they, the guy who came and did the quote did a good job but then the follow up from the office and the guys who came out to do it did a good job but somehow they didn’t communicate very well. We had a discussion over the bills, the final payment and all that kind of thing. I don't know that I would recommend them to someone else. I wouldn't use them again and I wouldn't recommend them to a friend either. It was kitchen and dining room. It wasn't a full floor installation, it was repair work.”

“They did tile installation some time ago. Well they came, they were clean, and did the job and just completed it properly. We had a patch of tiles that needed to be replaced and we didn't know why they broke and they came and fixed it. They did a good job. They did it when they said they would do it. I'd recommend them to a friend. I'd give them a B. You always look for the perfect and I don't know if they were as perfect as they should have been but they were good.”

“They were terrible. Well the carpet itself was fine and the salesperson for the carpet was fine. But they did the installation and finishing of my hardwood floors and they advised my builder to use wax on the hardwood floor unbeknownst to me until I moved into the house. It's a disaster. Their customer service and follow up has been horrendous. I found them through the builder. They were recommended by my builder. I would not use them again.”

“They did an absolutely wonderful, awesome job. They were fast, they came in, they gave the estimate, and they completed the work in two or three days. Actually, I'm going to call them back so they can come and do my kitchen. They actually did a porcelain flooring. I had water damage so they had to replace all the flooring. The customer service was wonderful. I have already recommended them to a friend. I'd give them an A all the way.”

“The job itself was done well but I was promised over and over again when it was going to be done and it took a very long time and they'd come up with some very strange excuses and at one point they said, it was for my tenant, and family and a baby, and they said oh well they can move in here and when that's being said, the toilet and all the appliances are sitting in the middle of the living room floor. I never got an apology from them. I gave a little bit of an upcharge to get the tile from where it was. I got an apology from Steve. They made sure they got letter out for the upcharge that I owed them and that's been paid but it was just unfortunate. At one point one man worked just as fast as three because I was over there everyday. Sometimes the guys were showing up. Sometimes one guy was there. It was and I was promised within two weeks that they'd be done. It wasn't pleasant and I had to tell my tenants over and over again, we were promised this. I'd give them probably a C-. The work was finally done well. It was just the service.”

“Unfortunately, I had to replace my floors twice for a leak, and we used them the first time and liked them so much that we requested them a second time. They replaced our hardwood floors on the downstairs, the whole downstairs. The customer service was great. They were really nice. We used them the first time because they were recommended by our insurance, so they were on the list and had already been preapproved through them. So, we tried them. We had a good experience the first time, and unfortunately, we had another incident, and we used them again because we liked them. They get an A+.”

“They did a very good job. I liked the whole thing. A lady came out to our house and looked over everything, including the things we wanted and our color choices. They did a real good job on their install. Everything went just right. We put in some sort of vinyl, but wood plank-style tiles in the front hall, the kitchen, and the bathrooms, and then new carpet throughout the other rooms of the house. Their customer service was very good. I'd recommend them to anybody. We just liked their selections. She just was so positive to work with. They’re A+. I'd use them again in a heartbeat. We think they did a fine job.”