A.J. Rose Carpets and Flooring
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A.J. Rose Carpets and Flooring has received 4.8 out of 5 stars based on 58 customer surveys.
5
49
4
8
3
0
2
1
1
0
2nd year as a Best Pick Call
"A.J. Rose strives every day to provide exceptional customer service. We have been installing flooring in Massachusetts for over 40 years."

A.J. Boyajian | Co-owner
Company Information
Services Offered
A.J. Rose Carpets and Flooring installs carpet, hardwood, laminate, vinyl, engineered wood, cork, bamboo, and luxury vinyl tile flooring for residential and commercial customers.
Services Not Offered
The company does not offer carpet cleaning or hardwood sanding and refinishing.
Warranty
A.J. Rose offers a 100 percent customer satisfaction guarantee.
Company History
The second-generation, family-owned-and-operated company has served customers in the Boston area since 1977.
Distinctions
A.J. Rose is a member of the National Floorcovering Alliance. The company has earned Boston magazine's Best of Boston award for Flooring and Northshore magazine's Best of the North Shore award for Flooring.
Additional Information
The company sells and installs all major brands of flooring.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

A.J. Rose Carpets and Flooring has received 4.8 out of 5 stars based on 58 customer surveys.
5
49
4
8
3
0
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/23/2018

“The person who did the work was really good. I don't remember his name, but I would really like for him to get credit. He did an excellent job making recommendations to us.”

Review by
03/23/2018

“I really appreciated how honest and straight forward they were. They were very professional. It was a wonderful experience. Mike was great.”

Review by
03/23/2018

“Everything was very good. A.J. Rose was professional and responsive.”

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
03/23/2018

No review comments provided

Review by
02/26/2017

“They did a very good job. I was very pleased.”

Review by
02/26/2017

“They did carpet. I'd give it an A+.”

Review by
02/26/2017

“They're excellent.”

Review by
02/26/2017

“I like their selections. They did carpeting. I'd say it was an A.”

Review by
02/26/2017

“They did everything on time. We were happy. I'd give them an A.”

Review by
02/26/2017

“I really liked the installer. They did hardwood floors. I would do an A-.”

Review by
02/26/2017

“They did excellent work. I have no complaints. I would recommend them.”

Review by
02/26/2017

“I liked the price. They did carpeting. I'd give them an A.”

Review by
02/26/2017

“They did some carpet on some stairs. I'd give them an A.”

Review by
02/26/2017

“They came when they were supposed to, and they did what they were supposed to. It was carpet. I'd give them an A. I'd recommend them.”

Review by
02/26/2017

“I was very satisfied. There was nothing I disliked. Everything was good. They did carpeting. I'd give them an A+.”

Review by
02/26/2017

“I liked everything. They were very friendly and knowledgeable, and the work was done quickly and very professionally. They were doing rugs. I would say it was an A+.”

Review by
02/26/2017

“I think they were great. I had a large piece of carpet custom fit, not wall to wall, but cut and bound in a living room. I would give them an A.”

Review by
02/26/2017

“Everything was fine. They were installing luxury vinyl flooring in the kitchen. I would give them an A-.”

Review by
02/26/2017

“They did the work, and they did a good job of putting the carpet in. I'd give it an A.”

Review by
02/26/2017

“It was quick, and the work was good—just carpet on the stairs. I'd give it an A+.”

Review by
02/26/2017

“They were very prompt in everything, and they got back to me pretty quickly. They came when they said they would. They did a great job with the installation. They put a carpet in. I would say they’re an A.”

Review by
02/26/2017

“The salesperson that I had was very good. They did two things; my kitchen floor and new carpeting on the stairs from the first to second floor landing. I would give it an A. I've already recommended them.”

Review by
02/26/2017

“It's a long story. I had a really bad situation initially, but it turned out really well. They installed the tile that looks like wood. The luxury vinyl. I guess a B. I gave them a B only because of the initial bad. I definitely would recommend them.”

Review by
02/26/2017

“I had a terrible experience. First, they installed a floor in my kitchen and laundry area. It looked like a hardwood floor, and they didn't line up the lines. I had them come back to line it up, and they ripped out one section, moved my washer and dryer out, ripped out the floor, and put a new floor down. Then there was a half-moon swirl on my floor, and I wasn't happy with that, so it just went from one thing to another. I had the worst experience with them. The quality of work and expertise is what I was getting upset about. If he did a good job, he would have lined up the lines. He did a good job installing it except for the lines. One of the people I talked to kind of accused me of lying. I would never recommend them.”

Review by
02/26/2017

“I liked that there was a huge selection, and I thought it was a pretty good value. The salesperson I worked with was very professional and nice. It's an area rug. It had to be bound, and they had to come out and measure because it's an odd shape. It was an A+. There was a problem with punctuality only because I picked a lousy time to order a carpet. They were on vacation for a week; the binders. It took longer than I wanted, but it wasn't anybody's fault. I'm going to go back to them, too. There's some other stuff I'm going to get.”

Review by
02/26/2017

“I actually had a little issue. I need to call them actually. They said three days, and they got the job done in three days. The floor looks very nice; I'm happy with that, but there are two small things that I'm not sure about. One can definitely be fixed easily. The other, I'm not quite sure if it can be fixed or I just have to live with it. They took up our carpet and put in luxury vinyl. It looks actually like a hardwood floor. We like it because it's softer and lighter than the hardwood floor that we saw. I'd give them a B.”

Review by
02/26/2017

“It was very much positive. Everything went well. It was just a normal, very good buying experience. I ordered it. They came to measure and when the rug came in they came in and installed it and it was a very small job. It wasn't very big. But no. Everything went well. No hassles. No complaints. No problems. Just putting a rug down in a hall. Wall to wall in a hall. I'd give it an A+. They did a perfect job. No complaints. No problems. No difficulties. They came when they were supposed to. I would recommend them.”

Review by
02/26/2017

“A.J. Rose did some carpeting for me. I liked the salesman a lot—he was excellent. They are timely, they do exactly what they say they're going to do, and when they say they're going to come, they come. The quotes are accurate, and I've liked them. I've used them twice, and I will always use them. I would give them an A+. My salesperson has been there for years and years. And they send you cookies afterwards. How good is that? I have recommended them, and I would gladly recommend them again.”

Review by
02/26/2017

“It was very positive. They were very patient. We were going back and forth with choices, and they were very patient and gave us all the information we requested. They were very good. We had carpet replaced in our dining room. I'd give it an A+. It was very good. I'd recommend them to anybody; it was very good.”

Review by
02/26/2017

“I liked them. They were very nice. They miscalculated the carpet, so they didn't have enough carpet when they installed it the first time, but they were very good about getting the rest of the carpet and coming back to finish it. I would say a B. I probably would recommend them.”

Review by
02/25/2017

“The salesman was very good. I only had one complaint; I never got a call telling me the carpet was in or available to be installed until I called and asked, and they were like, ‘Oh yes. We have it here.’ And they came out and installed it. I'd say a B.”

Review by
02/25/2017

“I had a great positive experience with them and they do a great job and I've been back to see them more than once. They've done laminate flooring. I'd give them a positive, the best I can, so an A+. They were very professional, very good, and very knowledgeable and I'm pretty anal, so if they made me happy, they're good. I am extremely likely to recommend them to someone.”

Review by
02/25/2017

“We had carpeting done. We had a very good experience with them. The salesman went over all our options. When the people came in, they worked very efficiently and effectively. Just carpeting. I'd give it an A. They were here right on time.”

Review by
02/25/2017

“It was excellent. They were there on time. They did the job nice and neat. The price was very reasonable. Good quality work. They did two large floors. I'd give them an A+. Everything was excellent. Everything was excellent.”

Review by
02/25/2017

“The staff was easy to deal with. They were just easy to get a hold of, and we were able to order the items without difficulty. They installed it easily. I'd give it an A.”

Review by
02/25/2017

“I liked the service and the installation. It was kitchen linoleum. I'd give it an A.”

Review by
02/25/2017

“I was able to get in, get out, find what I wanted, and have it installed. It was fine. I'd give it an A.”

Review by
02/25/2017

“I'm the one that took care of that, and we were very, very happy with them. No complaints at all. What I liked was the conduct of the people plus the quality of the carpet. I already have recommended them.”

Review by
02/25/2017

“It was thorough. It was just what I wanted. They were very neat and clean. It was an area rug for an office. I'd give them an A.”

Review by
02/25/2017

“They cleaned my dryer vent. I'd give them an A+.”

Review by
02/24/2017

“I was satisfied with the work. We didn't have any complaints.”

Review by
02/24/2017

“It was good quality carpet, so it's fine. I'd give them a B.”

Review by
02/24/2017

“They were wonderful. No complaints at all.”

Review by
02/24/2017

“Everything was very good. That's why I went to them a second time. No complaints; I think everything is OK.”

Review by
02/24/2017

“They were easy to deal with, they showed up on time, and they're easy to schedule. I had a new carpet put in my bedroom. I'd give them the top, an A+.”

Review by
02/24/2017

“I had a good experience. I really like A.J. Rose. No complaints at all. I really think they're great.”

Review by
02/24/2017

“I liked everything. They did a good job. It was carpet in one room. I'd give them an A.”

Review by
02/24/2017

“It was great. The guys were wonderful. No complaints at all; they were great.”

Review by
02/24/2017

“It was helpful, and I liked the installation. I'd give it like a B+ probably.”

Review by
02/24/2017

“They were timely. I got what I wanted, and they did a good job. I had some wall-to-wall carpeting installed. It was a while ago that we used them. No complaints at all.”

Review by
02/24/2017

“They were very helpful, and everything went on time. They came out actually a little earlier than we thought. I'd give them an A. We had an indoor wall-to-wall carpet installed.”

Review by
02/24/2017

“The lady that helped was quite knowledgeable. She was very helpful, but gave us enough space to do our own thinking. She was available for questions and things like that. They did laminate. I'd give them an A.”

Review by
02/24/2017

“I did have a problem with the salesman, but when I spoke with the manager about it, he took care of the problem. It was just, a problem with the estimate of the flooring. I'd probably grade it a B. The quality of the work was good.”

Review by
02/24/2017

“Everything was positive. I liked everything. From the moment we walked in we were greeted. We're parents and elderly and we were treated with respect and patience. And the installation people were excellent with them also, so everything. There's absolutely no complaints. They did one living room. Installation and removal. I'd give them an A.”

Review by
02/24/2017

“They guaranteed their work. On the first installation I had them do, there was a color defect, and they replaced the entire carpet and reimbursed me for movers that had to come twice instead of once. They also installed carpet runners and did a good job the first time on that job. I would give it an A.”

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