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AreaSet
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“Polite, competent workers.”
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“The fence is made of quality wood and looks very nice.”
“highly likely”
“High quality workmanship and very responsive during a time when other fence companies were sluggish and unable to meet my needs in a timely fashion”
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“Our experience with Texas Fence can best be described as two different experiences. The interaction with our sales rep was outstanding; he was responsive and professional throughout the process. The finished product itself turned out great and the team that built the fence were very polite. Everything in-between those aspects of the job was awful. The job coordinator did not communicate with us at all. We had to continually reach out to the Texas Fence office for any update and thankfully our sales rep helped to facilitate the build actually happening. We went weeks beyond the quoted build date with no communication from the build coordinator. Only when his supervisor got involved did he communicate with us. I am very pleased with the fence itself, but I won’t be using Texas Fence again due to the frustrating experience. Three stars because we are actually pleased with the fence.”
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“As long as its not for the public, I would give a three star rating. I didn't feel my property was given respect. I feel like they treated the process haphazardly. I didn't feel like they did right by me.”
“They were very professional. They did a really good job. I have no complaints.”
“The fence we paid for was nice quality and the installers worked fast. When I got home, I realized that they were installing the wrong fence because I wanted board on board. I called texas fence Co. and they quickly corrected it with the fence that I paid for, and within the next day, the fence was up to my standards.”
“I give 5 stars!”
“Good workmanship and customer service!”
“Texas Fence Co. is great to work with, they were responsive and did a great job!”
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“Lead fence installer showed up with his son on day of install. I had previously requested the sales manager join him to make sure we were all on the same page. He insisted that the installer would be able to do that alone. Unfortunately, he didn't speak English so that was impossible. He worked for about an hour and then left for several hours. Only his young son remained to work on the fence. Once he returned, it was clear they were behind schedule. Lead installer's wife arrived to help. They continued the install well past dark using flashlights. I texted and called the Sales Manager to help me stop the night time install. Eventually got the install stopped and they finished up the following day. Much more but that's the gist of my disappointment.”
“We already have recommended Texas Fence to our neighbors!”
“N/A”
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“Clean work, professional sales and office staff. Manager was great.”
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“I'm not sure if I would recommend.”
“This was the 2nd time we've used Texas fence in the last year for backyard fencing. The first time (late summer/early fall of 2020), we dealt mainly with Sales Consultant, Rosemberg Villafranco, and he was great on all counts. He was in constant communication with us, and quickly responded to email or phone questions or problems. He kept us in the loop constantly and even dealt with a few minor issues during and after fence installation. Also, the project manager came by at the end of the project to make sure we were happy with everything (which was good, as there was one thing that was not to our liking and he fixed that on the spot himself). This time, none of that happened. We had a project manager who never showed up physically. Only a few phone calls. And the sales consultant (Josh Harris) seemed untrained and unknowledgeable and it took him forever to get back to us when we had questions (days - and sometimes almost a week and in a few cases, he never responded to email questions from our neighbors, who were part of the project). At one point, we asked him to extend the quote for a few days, as we were getting 3 or 4 neighbors together for this project and one needed another day or so to know if they could commit. The rep said "no problem." But when we were ready to commit (within the extended deadline), he had increased the quoted price by ~ $5/foot. I complained and he replied that extending the quote didn't cover the price. I told him that he didn't understand the common usage of that term and I asked him to consult with his boss. After that, he came back with the original quoted price. I was pleased but not impressed. And when the guys came to actually do the installation, several things we had emphasized to Josh Harris that we wanted done (and covered with pictures and full descriptions), were unknown to the installers and I had to start from scratch with them to get them to do what had been agreed upon. Seemed like extra work for me that shouldn't have been necessary. (And of course, the project manager was no help whatsoever, since he was never onsite. Not once). So though the fence got installed well, and it seems of good quality, I was very disappointed in the staff that we dealt with this time. If I should need more fencing, I will only work with Texas Fence if I can get Rosemberg Villafrancoto as a sales consultant or project manager. I feel like you have brought on inexperienced and poorly trained staff and that the project oversight is no longer as good as it was. I am a little embarrassed because I recommended Texas Fence to our neighbors for this rather large project (based on our first experience), and they must wonder now about my judgement.”
“No way! Complete the work you' charged me for, but has done. Two months. Say their coming but dont show!”
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“the job was done well and quickly”
“All work was done in an efficient, timely and professional manner”
“Great work Highly recommend”
“Disappointed”
“I would recommend Texas Fence to anyone”
“Exceeded all expectations”
“Definitely recommend”
“I had a problem with the gate not closing properly causing it to be very difficult to open. I called and left a message, but no one ever returned my call. The gate is still difficult to open. I guess once they feel they are finished with the job there is no need to answer any more questions or calls.”
“Once they started they were very efficient”
“Work was performed efficiently and on schedule. Yes, I have already mentioned Texas Fence to my neighbors. Workers were very respectful and polite.”
“Excellent fence installed at my property in a timely manner. Excellent materials used as well as knowledgeable service people.”
“They were organized and got the job do e in a timely manner and cleaned up.”
“The fence looks really nice. There was a problem with a few of the boards and the contractor returned the next day to fix the problem. They did a great job.”
“They were on time and did quality work!”
“Best Fence company in town! Quality work and materials! Used them twice in the last few years. Always reliable”
“Have already recommended to others.”
“The salesman was willing to sit down with my neighbors and derive a solution to fixing our fence!!”
“Texas Fence is obviously a good choice in terms of materials and installation”
“Poor communication to me - none for 4 solid weeks after signing the contract. Poor Project Management - they just happened to have an open slot for my 500+ft $16K project the next day. Really? Less than 24 hrs notice on a Sunday via email that a team was coming out which I had to stop, Didn't marking utilities until I insisted, Careless with cables and would have buried the two ends in concrete if I had not seen the split line first. When I reported the cut cable to the PM I was told "oh that's too bad", Incorrect description of how the team would manage the old fence (hugely unsafe to put 500 linear feet of fence stacked in the back of a pickup truck for a single transport. Torn up yard along the entire 500+ feet that I had to pay to remediate. Had immediate warranty issue which they attempted to fix but is now worse than before. For the final $1500 payment I was sent a link to an electronic invoice that didn't work. I immediately responded and was told IT was working on it. I sent two follow-up emails with no response and the link never worked. Another girl instead sent me a nasty email threatening legal action and it had only been a little under two weeks. Really? Whole situation was their doing.”
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“Very informative through out the whole process. Very good company.”
“Texas Fence did a great job. The new fence adds to the value of our home and to our quality of life.”
“The fence around our pool turned out exactly like we wanted.”
“What a breath of fresh air! On April 10th, a gust of wind blew a large tree onto our old fence, ruining it completely. That night, I requested a quote on the Texas Fence website. The very next day--a Saturday--a Texas Fence consultant replied to my inquiry. That Monday morning, the consultant performed an assessment, gave a fair quote, and answered all of my questions about the job. After accepting the quote, they marked my utilities in the ground--so not to make any mistakes, came when they said they would, and erected a beautiful, new fence. The whole process took only 12 days! My family, and our neighbors love it. Strange to say, I'm actually happy that this tree fell and ruined the old fence. I highly recommend Texas Fence. Texas Fence is professional, punctual, helpful, and they do magnificent work.”
“Texas Fence never finished the job, no one from Texas Fence company ever came out to the project, no project manager, no manager. When I informed them that they never finished the job leaving 2 sections unfinished a 4 inch gap in the gate and did not clean up the concrete and trash they completely ignored everything me and charged my credit credit card. To this day no one from Texas Fence Company has followed up, come to inspect the project and done anything to remedy the unacceptable service they provided”
“Excellent sales representative, reasonable price, very good installers. Completely satisfied. Actually I recommended Texas Fence to 3 of my neighbors that used their services.”
“Only professional fence company in the Houston area. Talked to a lot of different companies. Texas Fence was prompt and professional and made the experience as painless as possible. Would recommend to all friends and even family that were looking for fence work in the Houston area.”
“These people are truly professionals.”
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“Yes I would.”
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