Patriot Fence Crafters
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Patriot Fence Crafters has received 4.7 out of 5 stars based on 62 customer surveys.
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2nd year as a Best Pick Call
"We work closely with each customer to provide assistance and guidance on selecting the optimal fence structure to surround your home and to create a setting that expresses your individual creativity and values. We truly appreciate the relationships we build with our customers, and we strive for complete satisfaction."

Keith Oakley | Owner
Company Information
Services Offered
Patriot Fence Crafters provides fence installation and repair services, temporary fence services, gate operators, and access control services to residential and commercial customers. The company offers picket, privacy, pool, deer, garden, and other fences in a variety of materials, including chain-link, aluminum, wrought iron, vinyl, metal, and wood.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Patriot Fence Crafters is a family-owned-and-operated company that was founded in 1996.
Additional Information
The company states that it only selects fence materials that have been properly inspected and guaranteed by the manufacturer.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

Patriot Fence Crafters has received 4.7 out of 5 stars based on 62 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
03/23/2018

“I think they should be out of business. When I called the representative to have them come back a 4th time, he was rude, ignorant, and hung up on me. They had to redo the fence three times. I still don't believe it is correct, but I am done dealing with them. Every time I called and asked them to let me know when they would be at my home, so I could be there. All three times, they never did that. I wouldn't recommend them to put up a dog fence. They left debris in my yard such as rocks, stones, and whatever. They just spread it out all over my yard, instead of taking it with them. I wouldn't recommend them to perform any work, anywhere, for my worst enemy. I am not happy with them.”

Review by
03/23/2018

“Patriot Fence Crafters is great. They were good and efficient. They were very knowledgeable. I do have to call them about one latch on the middle fence. It doesn't like to open.”

Review by
03/23/2018

“One portion of fence was put in crooked, because they found cement under the grass. They had already poured concrete, so they couldn't adjust. One portion is crooked.”

Review by
03/23/2018

“The only issue we had is we had a follow up issue that they communicated with us, and they followed up to fix the issue.”

Review by
03/23/2018

“They will probably be coming over again soon.”

Review by
03/23/2018

“They did a good job. We are happy with it.”

Review by
03/23/2018

“It was a pleasure.”

Review by
08/16/2016

“My experience was positive. They did a fence for me.”

Review by
08/16/2016

“We did have a good experience with them.”

Review by
08/16/2016

“They did a good job. It was excellent service; no problems. They did it about a year ago. I'd give them an A.”

Review by
08/16/2016

“They did good work. They were installing a new fence. The work was excellent. I have no complaints.”

Review by
08/16/2016

“Patriot Fence was very prompt, reasonably priced, and very professional. I would give them an A.”

Review by
08/16/2016

“I liked everything. They're always on time, and they do a great job. They've done two or three new fence jobs for me. I'd give them an A.”

Review by
08/16/2016

“They were very efficient and professional, and they offered great value. They did a full replacement of a fence that needed replacement about six months ago. I'd give them an A.”

Review by
08/16/2016

“They did the job that they said they would do, as estimated. It was quality work, and everything went well. They put up a whole new fence about two years ago. I would give them an A.”

Review by
08/16/2016

“I wasn't very happy with the guy they sent out. For the price he charged and I had to straighten out a mistake he was doing, it was definitely negative. He just had to replace a section of stockade fence. I wouldn't use them again. I mean I was just so busy, that's why I hired them. I thought I'd have a better job out of it, and it was just horrible. After I corrected his mistake and showed him what he had to do to make it be right, I mean he did OK. Had I let him go on, on his own, it would have it all messed up. Now I don't know if you would understand but he started off with a wedge-shaped piece. I said, you can't do that. You've got to have it, you know vertical. Had he gone on what he did it just would have been absolutely horrible. Luckily I picked up on his mistake before he went too far and he did correct it. But I didn't think I needed to be the one there correcting him. Especially when you hire a fence company, fences aren't that difficult. There are just certain rules you follow so that was my experience.”

Review by
08/16/2016

“It was a somewhat complicated experience. It started out a simpler, but I talked to my backyard neighbor, and he agreed that we'd share the fence. So Patriot Fence had to deal with two people, but it worked out well. There was some difficulty in the back, because of the rocks there. They managed it very well. The other thing I liked was that, there were sections of the fence that stayed in place, but there were a couple of pickets that needed replacing, and they did that. They came on time, and they did it within the scheduled time and cost; and we're still happy with the result. Every aspect was met according to what they said they were going to do. It had to be done before we opened the pool. We gave them a little time to prepare for us, and they came when they said they were going to come. I'd give them an A.”

Review by
08/16/2016

“The actual work that was done was fine. The interaction with the owners and management was not fine. It was good and bad. They didn't respond to emails or telephone calls. They also were supposed to give me free warning about when they were going to come and do the work. They called the day before. They were going to give me a week's warning, but they didn't, so their communication skills are not very good. It was done about a month ago. The fence is fine. The workers were fine, because the owners were not any of the people who came to work on it. I never met them directly, other than coming out to give the estimate, and that was the last time I saw one of the principles. I would give them a C.”

Review by
08/16/2016

“They were quick, efficient, on time, and the work was good. They put in a whole new fence for a house we bought back in early January. I'd give them an A, absolutely. I'd rehire them if we had to do fence work again.”

Review by
08/16/2016

“They were on time. They kept me informed of what was going on, and they responded quickly. They were putting in a whole new fence. This was like a week, week and a half ago. I would say they’re an A.”

Review by
08/16/2016

“They did the job at a good price, and they did it well. It was around last December some time that they did the work. It was at my daughter's house. It was a Christmas present. I'd give them an A.”

Review by
08/16/2016

“I liked the quality of the materials and the workmanship. They did the work at least two months ago. The work was excellent, with no complaints whatsoever. I already have recommended them.”

Review by
08/16/2016

“They were incredibly timely and very professional. From the first guy that came out to measure and give me ideas, to the crew that came out to actually do it, they were awesome. And they were so careful around my yard and my house. I'm a single woman, and that kind of stuff is super important to me, that people are respectful of my property and my home. I'm actually going to get them back here. I want to do more of what I did with them, so they'll be back. I'd give them an A.”

Review by
08/16/2016

“They did our fence. They did exactly what I wanted. They did it at a great price, and they did it on time. I would totally recommend them. They came out in November. We had a fence collapse after the big snowstorm here, and then they came out the following year to replace it. I have no complaints about them at all. They did exactly what I wanted, in the time frame I wanted, at the price I wanted, and it was the only one. I called five different fencing companies.”

Review by
08/16/2016

“I've been using them for years. They're a great company. The work, is really excellent. They take care of everything. We have a lot of flowers in the garden, and they're very considerate about not trampling anything to the best of their ability. Everything they do really holds up well. They're very accessible. And if I ever need anything done, I can send an email or call. They're very responsive. The last time they came out was last year. They're an A for sure.”

Review by
08/16/2016

“They did do some work for me last year. I had a wonderful experience with them. They were very nice. I only have a small section of fence, but I thought I was going to have to replace it after 16 years. And there were some of the boards that were kind of loose in the ground, and they were very, very nice. The guy that came out, gave me the estimate, and sat out back with me was so nice. He was the nicest man in the world, and he told me that he did not need a new fence but that I needed to have some support poles attached to the poles. I was able to have four of those installed, and it saved me, saved my fence, and he said it should be good for some time. They even fixed a side section of fence that I had, and I couldn't say anything better about them. They were great. I was referred to them by my next-door neighbor. They were very, very good, and they did an excellent job. The fence has been perfect ever since. I loved it. And if I ever need to replace my fence, I would definitely, definitely use them again—but they fixed it so well, I think I'm all set for a number of years. I would highly recommend them. I would absolutely say they get an A, without even a question. Talking with the gentleman that came out that does the estimates, he was so nice and very, very nice, and I just thought they were great. They didn't try to sell me a new fence. They told me they could fix it by doing the job they did, and it wasn't as expensive as a new fence. It was a little pricey, but it was well worth it, and they did an excellent job, excellent. I would definitely give them an A.”

Review by
08/16/2016

“They were craftsmen, they had the right tools, and they approached it properly. They gave me an excellent quote. They were not exorbitant for the extra work they had to do. They had to do some significant drilling into rock to properly put the fence up. They gave us good advice on what it would look like. It's on the side of a hill, and some people just put the fence up crooked. They talked us into what they call a rake method where it steps down the hill and it looks 1 times better than it would have if they had done it the way we were asking for it to be done, so they gave us good advice. They did a wonderful job. An older fellow came out and did the quoting. He was very senior and understood the issues. The price was very fair, especially considering the rock they ran into. They came when they said they would come, and they did call us. He had some very bad weather, and they were not able to get the materials that they needed, and one of their guys was out sick, and they said they were going to be a week late. A week later, they came on the day they said they would come, and they finished by the time they said they would finish. In all the work that we've had done in fences in the past, 4 years at this house, I've never had such a good job done. They were remarkably good, and I'd highly recommend them. It was just about a year ago. We wanted the work done before the summer, and they got it done in time. I'd give them an A++.”

Review by
08/16/2016

“They did our fence out back. They worked with us, because our fence is right flush up against another fence, and so we had to make arrangements for them to do extra work to get the fence in, and the workers were very willing to be patient while we made those arrangements. I had to get the permission of a neighbor to build part of the fence, and the neighbor was fine with it, but it wasn't something they expected before the job. They only found it once they got here, and so I ran over to the neighbor, and I got that person, and the person said go ahead and build the fence. But Patriot wanted it in writing, so the guys actually helped work it out so that the job could be done that day, instead of having to wait another week. I don't really know how to rate it, but it's as if that had happened before. I think that their manager was afraid of legalities, and the workers were sort of helping us work with their manager. I don't know if that's positive or negative, but it worked out for us. It was neutral, but the end result was good because we got the fence built that day. I'd give them a B+. We say an A for the fence, because it wasn't an easy fence to build. They had to go around a tree. They cleaned up very well.”

Review by
08/16/2016

“It was a great fence. I think it's been about a year, maybe a year and a half or so. We've got quite a large yard, so it was a big job. They did a great job. I met the owner, and he kind of went through the basics with me. The guys were very nice. While they were working on the house, I went out and brought them lemonade one day because it was kind of hot. I've never had any problems with the fence. I'd say it was an A. Everything was great.”

Review by
08/16/2016

“They were pretty slow on customer service and returning calls, so that was not the best. I think the person who helped me is no longer with the company. The quality of the work was OK. They did a pretty good job. Some of the wood that they used had like manufacturing stamps on it, and it faces outward, which I don't love. They installed a fence. It was about two and half, three years ago. I'd give them a B.”

Review by
08/16/2016

“I've been doing business with Patriot for quite some time. I'm in the industry. They're reliable, they're competitive, and they deliver a quality product. They do commercial fence, industrial fence, residential fence, vinyl, cedar, high-end, low-end, and wrought iron work. They've done a lot of work for me, and everything has always been very good. They get an A.”

Review by
08/16/2016

“There were two guys that came in, and it wasn't an easy job. But they never complained about anything, and they moved right along. They got it done quickly, and I'm satisfied with it, so I thought they did a pretty good job. I wanted to screen off from the neighbors on one side of my property, and they did that. It was a 12-foot section. I would say they’re an A.”

Review by
08/16/2016

“This is the second time that we've used them, so we're obviously very pleased. They show up when they say they're going to show up. They do what they're scoped to do, and there's no drama. There's no issues or anything like that. They do their job, and they do it well. There's not a lot of companies that have that profile. I'd give them an A.”

Review by
08/16/2016

“They were very good pricewise. They were here, they did work, they worked hard and got it done. It was the 12th, they came on Thursday the fourth and finished on Saturday the sixth of August. I would give them an A. Well it was the fact that they were supposed to come back on Friday to finish and they ended up coming back on Saturday.”

Review by
08/16/2016

“I would say it was a wonderful situation with them. They were on time, and they gave me good value for my money. They are a very nice company. It was an entirely new fence they put in. This was about three months ago. It was an excellent service. Everything was excellent, all the way through. I would recommend them to everybody.”

Review by
08/16/2016

“They were efficient. They did exactly what they said they would, they kept to the quoted price, and they did it in a day. They were doing a repair. The posts were there already. They were just replacing everything else. I'd give them an A. It's an A- in terms of the time lapse between communication, but that's the only thing.”

Review by
08/16/2016

“They did a good job. I got a good price. The guy came and he worked. He worked and worked and worked, and he did a good job. I'm happy with it. He put a new fence up. He replicated the fence I had, which is what I wanted. It was terrific. He did a good job. The work was excellent, with no complaints.”

Review by
08/16/2016

“They did some work at my mother's house about a year ago. They did a nice job. They cleaned up after everything when they were done. They were doing a repair. I'd say it was an A. They did a nice job. They were there when they said they were going to be there, and they were on time and everything.”

Review by
08/16/2016

“They were excellent. I liked everything about them. Everything they said they were going to do, they did, and they did it in a timely manner. They put up a brand new fence, and tore down the old one. I think it was about maybe three months ago. I'd give them a B.”

Review by
08/16/2016

“They came out in the pouring rain and were doing the fence in a matter of like two days. It was maybe four or five months ago. They actually tore down our old rotted fence and then put in a brand new chain-link privacy fence. I'd give them an A. I had no issues.”

Review by
08/15/2016

“They did a dynamite job. They were fast, neat, and just all around good guys. I'd give them an A+. They answered the phone, they came right down, they gave me a quote, and then they returned shortly after that. They were right on time. I would recommend them.”

Review by
08/15/2016

“They're great. It's been a couple of years, but they did a great job. They installed fences at our house. They were great, and I would use them again. I would recommend them to someone else. They're definitely an A to an A+. I had an issue after the fence was installed. A post settled in the wintertime, so in the spring, when it all melted, my gates didn't line up, but they came out and fixed it for free. I think that's great. They were great.”

Review by
08/15/2016

“Everything about Patriot Fence made it positive. They did what they were supposed to do, and they did it quickly. Everything turned out really nicely. I'd grade it an A+. They were good.”

Review by
08/15/2016

“They said they were going to be there when they were going to be there, they were there, and they did it in a timely fashion. I'm happy with the product. I'd grade it an A.”

Review by
08/15/2016

“They were probably a B+. The work was quality. I felt like they did delay a little bit in letting me know. It was a nice crew.”

Review by
08/15/2016

“The $1, I saved, compared to their competitor’s estimates, is what made it positive. I’d grade it an A+.”

Review by
08/15/2016

“I would grade their work an A+.”

Review by
08/15/2016

“I'd grade Patriot an A+.”

Review by
08/15/2016

“I would grade it a B.”

Review by
08/15/2016

“I would grade Patriot an A for the experience.”

Review by
08/15/2016

“It was a great experience; no complaints.”

Review by
08/15/2016

“I'd say the experience was middle of the road; we'll say a C.”

Review by
08/13/2016

No review comments provided

Review by
08/13/2016

“They are good, very good. They made a wood fence for me. The price was right. We used them again. I'd give them an A.”

Review by
08/13/2016

“It was a wooden fencing. I liked that they were quick and had a good price. I'd give them an A.”

Review by
08/13/2016

“They did a chain link fence. They were prompt, and they did it at a good price. I'd give them an A.”

Review by
08/13/2016

“They did a chain link and a wooden fence. I thought they were very responsive. They did the work quickly and had good quality. I'd give them an A.”

Review by
08/13/2016

“They were great. They put up a fence to keep my dog in my backyard, and it was great. It worked. They were reasonable, they worked quickly, and they were pleasant and professional.”

Review by
08/13/2016

“Everything was good. The price was great, and the quality was great. It was a great experience. I would highly recommend it. They had great pricing and good workers. The whole process was easy; good work.”

Review by
08/13/2016

“They built some fences for me, and there were a couple of gates in the driveway that were not equal, as far as equal sizes. They used latches that were inappropriate for the size of pipe that they used. Sometimes, my driveway gate kind of hangs down, because one gate is actually bigger than the other, so it actually weighs more. So there was a couple of things that I wasn't really happy with, and their response time without any communication was not always punctual. I'd say I'd give them a C+. I hired them twice. The first time I was really unhappy with them just because, I mean, one of the employees brought their son, and their son ended up coming into my house and playing with my son, and sometimes the employees, I had a basketball net in my backyard, and sometimes they would take like a ten second break and shoot around. So I just felt it was a little bit unprofessional. I did recommend them to a friend, actually a family member, and the feedback I received was that communication was poor. I mean just given that, I thought their price was reasonable. Just based on that alone regarding pricing, I'd probably call them again, but I'd probably shop around for somebody else before I would hire them again.”

Review by
08/13/2016

“They did a good job. They did a vinyl fence for me. They did it pretty quickly. They did a good job installing it. I'd give them a B+. They had to come back another day, and it took them a while to come back, just to do a little finish job.”

Review by
08/13/2016

“They were good. They put up a new fence. They showed up, they gave us an estimate quickly, and they were timely. They put the fence up, they came the day they said they were coming, and they were on time. I'd give them an A.”

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