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“From the first meeting on our deck project until completion Masterdecks met or exceeded our expectations in all regards. They are a premier company providing an excellent experience and a high-quality build/result. Each associate was highly professional, courteous, and always put our interests and satisfaction first and foremost. Their use of the Buildertrend online project management tool is outstanding. In it all aspects of the project are tracked and updated daily. The schedule, finances, daily updates, messaging to/from everyone, and other things are easily accessed. Communication is continuous so we knew exactly what was happening at all times. Once they started the project, Masterdecks worked on it every day until it was done. In our initial meetings with Dave, he listened to what we had in mind and this resulted in detailed drawings for our approval and modification to make sure everyone knew exactly what was desired and expected. Every question was asked and answered for and by us. Masterdecks handled all the permitting and inspection tasks. Ryan then took the handoff and came out to meet with us and review everything again and initiate the actual construction process. Throughout this time as well as during the entire project Jessie kept us fully up to date via Buildertrend on the timing of all the different aspects of the building process. Tyson and his apprentice, Heath, did the actual construction. Tyson’s attention to detail and craftsmanship was stellar and he maintained a clean, organized, low impact worksite. He built us a beautiful deck that was exactly what we envisioned. When day to day decisions had to be made, he explained the choices clearly and provided not only pros and cons, but also his recommendations based on his knowledge and experience. Tyson was awesome and very enjoyable to work with. We were fortunate to have him as our lead builder. During any project issues invariably come up, including some things that did not exactly meet our expectations. Tyson’s response was always the same to any request, "of course, I can make that happen." And, best of all, he did in all regards. Initially we talked with several builders and got bids, however, it was clear from the outset that Masterdecks was the most professional and instilled the most confidence and belief that the overall process would be smooth and painless for us. It was! Masterdecks is competitively priced when you factor in all the things that they actually do, but they are not the cheapest in an absolute sense. Having said that, you always get what you pay for and any premium they get is well worth it in our estimation. As you might expect, particularly in today's environment, they are very busy and there is a queue. We waited months from the time we signed the contract until our project came up on their schedule and could actually begin. Moral of that story is that you must adjust your plans and expectations accordingly if you want to engage them. We are now enjoying a wonderful deck without any regrets on any aspect of the entire project. We wholeheartedly recommend Masterdecks without any reservations. Thank you all so much!”

“Both the people and the process behind having a deck replaced by Masterdecks built my confidence that the work would be completed in a professional manner and would exhibit quality workmanship. There were frequent check-ins to assure that I was knowledgeable of the future steps and that I was satisfied with the completed work.”

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“I had to continually co-manage the project because the actual project manager seemed to be either busy or uninterested or both.”

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“I enjoyed working with them. They were prompt and they worked us in to their schedule.”

“To start, the drawings were off by over 18 inches compared to how the deck was actually built. That affected the privacy area that I wanted which was the whole point of the deck project. I agreed to a work around. The deck was supposed to start in June; I had the kick-off meeting 5/9, but it kept getting pushed out due to another project and it didn't start until August. The lead guy on the project (Rod) was terrible at communication and basically would not talk to me, the homeowner, but he had no trouble talking to my boyfriend, who is not the homeowner. The initial work done was not entirely up to professional standards. Several other items did not match the drawings (skirting, skirting door, privacy area). There were many bad cuts and straight up shoddy workmanship, especially for a guy like Rod who says he has 30 years of deck building experience. Every day it felt like I had to contact the project manager (Jessie) about issues. She was always receptive and told me yes, I was right, but in the end I never got an apology or an acknowledgement of the issues by Masterdecks, the company itself. I think someone other than the PM should have come out and talked to me. There are still a few items that bug me about my deck, but at this point I don't want to deal with Jessie or Rod. Jessie said she would talk to management about all my issues and concerns and get back to me. I figured that once I made my final payment that I wouldn't hear anything and I was 100% correct. I haven't heard one word since I made that last payment.”

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“Very professional from start to finish. I appreciated the portal to manage communication and payment.”

“This was a very good experience!!”

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“Coordination was a nightmare. Site grading was not coordinated at all. You basically buried all the wood in the dirt and then told me it's standard practice. It was not what we planned for or discussed.”

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“Many issues arose during the initial quoting phase. Some of these were due to turnover so I looked passed them. The rough build quality I think is excellent. Master Decks falls short on the finish work and detail. They installed an unstained and very marked up and dirty gluelam beam instead of a pressure treated beam that would have matched the posts. After I complained they did offer to replace it or paint to match. I opted for the paint since ripping out a main beam seemed silly. Paint didn't really match though. Other issues included lack of fascia over exposed hardware. The excuse was that the rendering they gave during the estimate was not accurate due to the limitations of thier software. Well, exposed galvanized hardware is hardly "Master" quality. A few other finish work snags along the way that did get addressed. The PM was not really present at all. We dealt with the manager and he was very responsive and tried to be as accommodating as possible to our concerns. Again, 100% on the overall build quality, but definite room for improvement on execution and finish.”

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“Masterdecks did a great job on our decking project. I would highly recommend them and the divisions they work with including the Rescom Railing and Undercover Systems. Our project took 2 years, mostly due to permitting delays from the city and covid supply chain delays. Overall, it was worth the wait. We have received numerous compliments on the work we had done, including a new front porch with ipe wood and cedar wrapped posts and cedar deck skirting, a new 12 ft high composite deck with cedar wrapped posts and beams, a custom iron spiral staircase (installed with Northwest Stair and Rail), and an undercover system with lighting so we have a covered back patio. We have enjoyed all of our new spaces and will for many more years to come. Thank you to everyone we worked with especially Boyan, Drago, Dennis, Borris, Ryan and Jessie!”

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“We are very pleased with the deck. Its very attractive, sturdy and easy to care for. Our neighbours have all commented on how much they like it.”

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“The employees showed up on time and when expected. They cleaned up the area as best as they could daily.”

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“Masterdecks was great in terms of the rough construction. The deck is very solid and I'm very happy with that. In terms of finish work however, I kept having to ask for corrections for things that should have been basic. Its like they didn't really care what it looked like, but it was rock solid. If I did recommend them I would certainly also say that the customer needs to have a very specific understanding of what they are getting. I based my purchase off of the presentation they sent in the bid, only to be told later that their rendering software was not really that accurate. Hardware is exposed, and the cheap glue lam beam they used was hideous. Finished product did NOT look like what I "bought". I was given the option to have the beam replaced or painted with a color match to the pressure treated posts. I chose to have it painted as the structure was already built and disassembly would have compromised it. Unfortunately, I have no idea what it was color matched to, but it was NOT the pressure treated posts. I now have an orange beam which looks pretty dumb. So while I am happy with the overall construction, there are definitely areas I am less than happy with.”

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“Masterdecks team has really great professionals who are experts and know what they are doing. We are thoroughly impressed with the outcome of the deck and the quality. As with any project, we did run into few issues but Masterdecks team including their owner took the time to understand our concerns, addressed our pain points, went above and beyond in finishing up the deck exceeding our expectations. We have so many neighbors of ours stop by to look the finished product and we continue to highlight Masterdecks to them. Projects of these sorts are one time investment to the home we live in and we went with the best of the best who don't cut corners and did the right thing. Special highlight to Kyle Bannister for staying on top of this project after being brought in mid way, for his time commitment and communication, truly addressing our concerns and staying thru the entire course of the project.”

“We most certainly would recommend Masterdecks to our friends and family. Masterdecks is an upstanding company with knowledgeable employees throughout the entire process.”

“They are the best in the businesses. They didn't cut corners. They do everything the right way. I felt really good about having them build my deck. I felt they were more qualified than anyone else I could get.”

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“High quality, professional work. Great care made to assure the end result was top-rate. The workers would check-in with us to assure that all was being done exactly as we wanted.”

“They are very professional and on time. The crew lead is very communicative. Whenever I have any questions, he explains the "why" to me. They are very receptive and accommodating to feedback. They are very responsive. It is very worry-free, and I know the project is in good hands.”

“Masterdecks have redone all three of my decks, and I love them all!”

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“Masterdecks did an amazing job with both decks on our house. I would highly recommend them to anyone looking to build or renovate a deck on their house.”

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“We had a lovely experience interacting with project workers and they listened to all of our input.”

“I have used this company twice now because I was very impressed with my first project. I hired them to build a pergola on the deck they built me for the first project.”

“With a 1908 home, we had special challenges to replace our porch surface and entry stairway. Masterdecks did an awesome job with great communication, researching solutions for our particular job, as well as quality work. We are very happy and would highly rec them!”

“It exceeded my expectations, because of how beautiful it looks, how fast it went, and their attention to detail. I was very impressed!”

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“The service we received is below our expectations.”

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“Very professional operation. Everyone I dealt with was reliable and easy to work with. Final product looks great / met my expectations.”

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“Masterdecks was very professional. Although they were not the cheapest company, the communication regarding the itemized project cost was good, and I am very happy with the quality of the deck.”

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“We are so happy with our finished deck - It looks amazing! Justin Kirby was fantastic to work with. He arrived timely and provided updates at the end of day. Whenever there were decisions to be made, he explained the options and quickly moved forward. I highly recommend having Masterdeck handle the permitting process - we ran into some unexpected issues that they were able to quickly resolve. The cost was little more expensive then some other quotes I had received, but the outcome was certainly worth it!”

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“Very professional and precise work.”

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“Quality of work was very high. Workers were diligent and hard working. Finished removing and building new deck and railings within 3 weeks. Pleased with end results.”

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“If you are looking for a quality deck job done by excellent, experienced carpenters who know how to work with the newest materials, then I would highly recommend Masterdecks! After 3 years of looking for the right company to make our vision for a low maintenance, long lasting deck and getting multiple bids, I'm glad we found Masterdecks. We wanted 1 contractor who could do the whole project, Azek deck with glass railing and waterproof the underside of the deck.”

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“They did a great job at a great price!”

“Every part of the process was well informative and professional. I never felt like I was being taken advantage of and even had great help with upgrading my decking materials when I decreased the sizing of my deck.”

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“Working with Masterdecks was a great experience as the project management and onsite install for the main portion of our project was great. The reason for not providing a 5 star rating was that an additional crew was brought in to complete a separate portion of the project and their install was not as good or professional compared to the main installer. The main installer had to return and fix the other crew's mistakes.”

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“great company, good people, courteous, helpful”

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“Master Decks = The United Airlines of builders?We chose to work with Master Decks because they projected a somewhat refined service image compared to other contractors we interviewed.We met with multiple builders who could have created a quality deck for less money, but we wanted more than a deck. We wanted good communication and trustworthy billing.We wanted a low-stress, no hassle experience, and we were willing to pay a premium to get it.So we chose the priciest bid, because we believed Master Decks would deliver better service.In the end, we did not get what we paid for.One of the biggest selling points for us was that Master Decks offered online account management. We loved the idea of a project dashboard where we could track and monitor the work, and pay our invoices in a worry-free, automated, and fully transparent environment.Pretty cool, right?No, as it turns out. Not quite cool at all.What we didn’t realize at the time, or at any point during the many weeks we used the Master Decks system, was that they were charging us incorrectly.Each week a new invoice arrived and we paid it in full, immediately upon receipt.When I say “immediately” I mean it literally. Within minutes of a new invoice posting in the Master Decks app, we paid it, down to a zero balance. Every. Single. Time.It’s not like we were gunning for a Best in Client Behavior award. We were just following stipulations in the Master Decks contract, which says that work halts immediately if an invoice isn’t paid in full, upon receipt.That seemed fair to us, so we fell in line. And as a result of our prompt and complete payments, work continued uninterrupted until the deck was done.That should be the end of the story, but it’s not.More than a quarter of a year after they finished the work at our house, Master Decks resurfaced to say they’d discovered problems in their billing system, which meant multiple accounts had been charged incorrectly, including ours. They needed us to give them five grand to make this problem right.Wait, what?Listen. We’d prided ourselves on being A+ clients.We weren’t the biggest spenders, but we tried to do everything by the letter and make the experience as pleasant for the crew as possible. Want to blast loud music on a bluetooth speaker? Feel free. Have ideas or suggestions that might make this process easier/better? Let’s hear them. Want your money the minute you post an invoice? You got it.There’s a weird kind of anger that comes up when you think you’ve done everything right, and then are told otherwise. Being “past due” on payments doesn’t feel good. It feels like a failure.Outside of a passing acknowledgement that their system was glitchy, there was no formal accountability on Master Decks’ part, no attempt to amend the problem or alleviate the stress caused by their mistake.We didn’t expect trophies for being World Class Clients, but we definitely didn’t deserve an email from owner Robert Greaves, with an ALL CAPS SUBJECT LINE, threatening to put a lien on our home. (Feel free to DM me if you want a copy of this.)So, basically, the owner of Master Decks handled this debacle with some really basic arrogance and less empathy than you expect from underpaid DMV employees.It’s like they borrowed the customer-service handbook straight from United Airlines, a company notorious for creating problems, then exacerbating stress and gaslighting their customers.My advice to anyone working with Master Decks: Micromanage the process, implement your own system of checks and balances, and don’t trust their billing.It’s worth noting, though, that you could do the same thing with an amateur builder and spend a lot less money for the privilege.”

“I called MasterDecks after another firm blundered and delayed through our job. The were such a refreshing change! They met every deadline, were honest and transparent about costs, and were super responsive. We have already recommended them to several friends! Wonderful experience!”

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“The best!”

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