Metropolitan Bath and Tile
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Metropolitan Bath and Tile has received 4.6 out of 5 stars based on 282 customer surveys.
5
206
4
48
3
16
2
10
1
2
2nd year as a Best Pick Call
"At Metropolitan Bath and Tile, we take pride in everything we do. Big or small, basic or fancy—we love what we do, and that is reflected in every bathroom we remodel."

Richard McKenzie | President
Company Information
Services Offered
Metropolitan Bath and Tile offers a full range of residential bathroom remodeling services. The company installs and repairs plumbing and plumbing fixtures; tile walls, floors, and showers; vanity cabinets; countertops; lighting and ventilation; tubs and showers; and safety features for homeowners with impaired mobility. Metropolitan also performs tub-to-shower conversions.
Services Not Offered
Metropolitan does not reglaze or recover bathtubs and does not remodel kitchens.
Warranty
The company guarantees materials for up to ten years and provides a one-year warranty on labor.
Company History
The local, family-owned-and-operated company was founded in 1979.
Additional Information
Metropolitan does not use subcontractors. The company carries products from many brands, including Kohler, American Standard, WOLF, Moen, Delta, and Jacuzzi.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
8424 Westphalia Road
Upper Marlboro, MD 20774
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
11:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed
Licenses
#2705027391

Compiled Score:

Metropolitan Bath and Tile has received 4.6 out of 5 stars based on 282 customer surveys.
5
206
4
48
3
16
2
10
1
2
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2018

“I was looking for a shower refresh and due to Andrew's conscious, it ended up being a master bath rebuild and with the quality of work it will end up being a bathroom that will last for 20 years!”

Review by
10/02/2018

“The job is beautiful and much fancier than I expected. The guy had to work around leaving some of the tile and he did a great job.”

Review by
10/02/2018

“The workers were really good an very professional. The only issue was the handoff to the glass company.”

Review by
10/02/2018

“My technician Mike and the other one that came were both fantastic.”

Review by
10/02/2018

“I am happy with what they did.”

Review by
10/02/2018

“They met or exceeded my expectations from the beginning of the process to the end. We'd go to the showroom, and someone like Charlene would assist us and guide us through the process of picking out materials, making sure they worked and fit in our bathrooms. That part of the process couldn't have gone any better. When the actual work started, the supervisor of the shop (Ray), who I dealt with on all three projects, was just a fantastic person. He always made sure he kept whatever promises he made and that we were satisfied. He was very sensitive in terms of scheduling. That part of the process couldn't have been any better. The last part of the process, the actual work, was very professional. The installers were very friendly, very knowledgeable, very professional, and very courteous. All those different phases of the project were all top-notch!”

Review by
10/02/2018

“They did everything exactly the way it was described to me before they started the work, step by step.”

Review by
10/02/2018

“I do like the fact that they have the 10-year warranty. That is very important to me.”

Review by
10/02/2018

“I would like to recognize the two workmen. I do not remember their names. They are super outstanding. I was extremely pleased with the entire thing. The two guys that did the work, did everything from cutting off old clogged pipes, the putting on the new marble tops. Everything was just excellent. They are to be commended.”

Review by
10/02/2018

“They met our expectations.”

Review by
10/02/2018

“Metropolitan Bath & Tile did respond to my inquires. I was happy when issues came up, they did respond. It might not have always gone as I wanted it to.”

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

“I would like to recognize Luive for his exceptional service.”

Review by
10/01/2018

“I have had an outstanding issue since the beginning of August about the toilet their installed. I never got anyone to talk to me about it.”

Review by
10/01/2018

“very pleased with overall result but job took longer than promised.”

Review by
10/01/2018

“We are slightly disappointed with it.”

Review by
10/01/2018

“I liked the designer, Rebecca but I would not recommend anyone else.”

Review by
10/01/2018

“They did an exceptional job.”

Review by
10/01/2018

“We used them before, and they lived up to the quality of work that they provided 15 years ago.”

Review by
09/28/2018

“They met my expectations.”

Review by
09/25/2018

“I was most satisfied with the tile. They did such a nice job with the tile. It is just amazing with how it looks.”

Review by
09/25/2018

“The bathroom is lovely. They did a great job. They were professional and made me feel good about it. I knew they were handling it, and I knew that I hired the right people.”

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“Everything they did met my expectations.”

Review by
09/25/2018

“I liked the fact that they have their own crew of workers and they don't subcontract.”

Review by
09/25/2018

“I was most satisfied with the master bathroom.”

Review by
09/25/2018

“I was most satisfied with the overall customer service. It was really good. They responded in a timely manner and took appropriate actions.”

Review by
09/25/2018

“The overall work was very good.”

Review by
09/25/2018

“The whole project. I got exactly what I expected.”

Review by
09/25/2018

“They met and exceeded all expectations.”

Review by
09/25/2018

“The finished product was very good.”

Review by
09/25/2018

“In all areas, they were very nice and professional, very clean, they did a fantastic job!”

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“I would like to recognize the installers for their exceptional service.”

Review by
09/25/2018

“We have an older house, so they had to remove the existing bathroom entirely. They did a nice job in terms of adjusting to what I would call the onsite realities. Not everything is easy.”

Review by
09/10/2018

“They met my expectations with the entire remodel. It was wonderful.”

Review by
09/08/2018

“Basically, there was a large amount of work that had to be done again. They had to built out a wall and it was improperly built. The second crew continued on even though it was wrong. The third person came in and said that it needed redone. They rapidly came back. We believed the sales pitch when we were told that everyone who worked there had been there for a long time. The people who came the first time were actually leaving the company.”

Review by
09/07/2018

“I was most satisfied with the timing of my project. They were able to come much faster than anticipated.”

Review by
09/07/2018

“We had a bathroom remodel due to a knee surgery my husband was having. They matched my tile and worked with me the entire time and my bathroom looks so much better. The workmanship was good and we are exceptionally pleased.”

Review by
09/07/2018

“The tiling in the shower exceeded my expectations.”

Review by
09/07/2018

“I had high expectations. They did a good job!”

Review by
09/07/2018

“I was satisfied in basically all areas, they did a very wonderful job.”

Review by
09/07/2018

“I am happy with everything.”

Review by
09/07/2018

“I would say the installation of the pocket door and the preparation of the rooms in spackling. They ran into a problem at first with the door, but they said it was the first one they have done. They said they would figure it out, and they did.”

Review by
09/07/2018

“The finished product is beautiful. It's fantastic.”

Review by
09/07/2018

“I feel the company exceeded my expectations in that the contractor did a fabulous job. I've had a lot of contractors in my house since October, and he was one of the best we've had. It was actually the contractor, Lem, that we dealt with. He was really good at what he did.”

Review by
09/07/2018

“I would like to recognize the lead person, Shane, because he did a really good job. He was very thorough and professional. That was a good experience.”

Review by
09/05/2018

“They met my expectations in being safe and cleaning up well at the end of everyday.”

Review by
09/04/2018

“The service exceeded my expectations. We had ordered a door not realizing that it didn't match our bathroom, and they re-ordered another door without giving us a hard time or charging us a restocking fee. I thought that was great!”

Review by
09/04/2018

“The service exceeded my expectations. We had ordered a door not realizing that it didn't match our bathroom, and they re-ordered another door without giving us a hard time or charging us a restocking fee. I thought that was great!”

Review by
08/29/2018

“They were professional and they did a good job.”

Review by
08/29/2018

“They met my expectations with the materials and the quality of the installation.”

Review by
08/29/2018

“I liked them because they were just very professional and they were respectful. They did what they said they would do and they did everything on time.”

Review by
08/29/2018

“I was satisfied with the arrival times. They were good about arriving on time.”

Review by
08/29/2018

“I was most satisfied with the fact the lady in the showroom went out of her way to get the vessel bowl that I wanted. She was very helpful.”

Review by
08/29/2018

“They met all of my expectations.”

Review by
08/29/2018

“The lady that I spoke to in the showroom was extremely professional and wonderful. Mario, Marvin, and Roberto were extremely professional and great to work with. Gee's communication has been exceptional. He has been very personable.”

Review by
08/29/2018

“Metropolitan Bath and Tile met and exceeded my expectations with cleanliness and the workmanship. The workmanship is very good.”

Review by
08/29/2018

“Their workmanship exceeded my expectations. They were a really good crew.”

Review by
08/29/2018

“I was most satisfied with the work they did on the floor and the plumbing. They were knowledgeable and gave me constant updates on what they were doing before they did it. I will be using them to do my other bathroom soon.”

Review by
08/21/2018

“They met or exceeded my expectations in all areas.”

Review by
11/07/2017

“It was positive because it was a job well done. They did a whole new bathroom for me. I would grade the overall experience with an A.”

Review by
11/07/2017

“We had our major bathroom redone, and they did a great job. No complaints. I would give the overall experience with an A+.”

Review by
11/07/2017

“That was a long time ago. They refinished my bathroom. I would grade the overall experience with a B.”

Review by
11/07/2017

“Metropolitan did two bathrooms for us. I would grade the overall experience with an A.”

Review by
11/07/2017

“They did a bathroom renovation. I’d would give them an A for the overall experience.”

Review by
11/07/2017

“I didn't really have a good experience. The problem that we had was the quality of the work. They had to basically redo the entire thing and still could not get it to work, and we got to the point where we were done. After two months, we couldn't deal with them. We would never recommend them. I did not want to pay the balance of it, but they said if I didn't, they could not guarantee the work. And what they did was they extended the warranty, but extending the warranty doesn't matter if the work wasn't done right. It was the quality of work, and the project manager was very patronizing. On one side of the window, the tiles were higher than the other, and it wasn't uniform—it wasn’t a master tile job. They just worked on the master bathroom. I would grade the overall experience with a D. Cleanliness—there were some damage to the cabinets, which they fixed, which also delayed them finishing up of everything.”

Review by
11/07/2017

“It was positive because the workers were very nice. They were very professional. We had just one little issue when the person in charge of demolition forgot to take some precautions, so we had a lot of dust in the house that probably didn't have to be. He put up some plastic sheeting. He was very apologetic about it, and the company helped us to get that cleaned up. We had three bathrooms that were all partially done. There was not a huge amount of construction, but was a lot of granite work and lighting and some cosmetic work. I would give the overall experience an A-.”

Review by
11/07/2017

“I thought the tradesmen worked on the project closely—very good. I didn't like that their countertops stone provider would not replace what looked like an inferior bathroom vanity top, and we went around and around and around, many meetings and never really got a resolution. And we wanted it replaced. Their stone provider sent an inferior product. They did a bathroom remodel for us, which took about a month. I would grade the overall experience with a B. Customer service—they really didn't handle the mistake of the countertop as well.”

Review by
11/07/2017

“I was most impressed with the coordination between all the people in the loop. Nothing seemed to fall through the cracks. And, also, everything they said they would do, they would do. Those are the two top things that I really noticed. And the third thing would just be the quality of the installation itself, including the attention to detail. They rebuilt two full upstairs bathrooms. I would grade the overall experience with an A+. It wasn't a thing I didn't like about this experience.”

Review by
11/07/2017

“I liked that they are first class, from the work to the customer service to their program management was probably, by far of all the contractors we've had in and out of our homes over the years, they were really good. I give them very highly. They put in a new shower. They tore out the old, and there were some interesting measurements they had to do, but they got it right, and we were very pleased. I’d grade the overall experience an A+. I've recommended them to everybody I know.”

Review by
11/07/2017

“I've done work with them for about the last ten years. I would grade the overall experience with an A. Metropolitan is a very professional organization, but a little bit on the expensive side. I've had them redo a bathroom completely. About a month ago, completed the fixtures, toilet and installing a basin with a pedestal basin.”

Review by
11/07/2017

“Overall, a nice job. The primary guy was great. The finishers suck. It ran way beyond time and way beyond cost. It was not a clean end. A great beginning, a great middle, bad end. They refinished our master bathroom. I would grade the overall experience with a C+. On the back end of this whole experience, it was just not good.”

Review by
11/07/2017

“Good until now. I liked that the workers that came were very efficient, very good workers, worked hard and got done. They stripped the bathroom to the wall, floor boards and rebuilt it. I would grade the overall experience with an A. I did not have any issues, but now we need some minor repairs on what was done.”

Review by
11/07/2017

“It was positive because they did a very good job. They did it in a pretty timely manner, and they were very professional working in the home while they were here. They did total remodels of two bathrooms, including the bathroom flooring, which took about several weeks. I would rate the overall experience an A+.”

Review by
11/07/2017

“This is a long time. This happened in February. Something was missing when one of the guys was here; but with regards to the bathroom, the bathroom was fine. But regards to something missing in my house, no that wasn't. They did the bathroom for me, which took them a month. I’d give the overall experience a B.”

Review by
11/07/2017

“We just contracted for them to come again. They did a total remodel of our bathroom and tiled it. I would grade the overall experience with an A+. I liked the absolute great customer service. Any small issue they were attentive to, and they did great work. Absolutely great work—it was stunning.”

Review by
11/07/2017

“I liked that they did a good job. I went out to the store to see their showroom with all the tiles, and I picked what I wanted. And someone came in and did the flooring, the cabinets and the toilet. I would grade the overall experience with an A.”

Review by
11/07/2017

“I liked that they were efficient. They were pleasant to work with. Everything came out the way I expected it to. They put in an almost new bathroom in my master bathroom. They also tiled the shower stall. I would give the overall experience an A.”

Review by
11/07/2017

“We had a very good experience. I liked that they were punctual. They did it quickly. They handled problems as they occurred. They did two bathrooms—one was a full bath and the other was a half bath. They deserve an A for my overall experience.”

Review by
11/07/2017

“It was positive because they did a good job in a fast time. They did a bathroom for me, which took two days. They did tile, took a tub out and put a shower stall in and they did all the tile. I would grade the overall experience with an A.”

Review by
11/07/2017

“It was positive because they were very prompt and on time and good with their work. They did a bathroom remodel, which took two weeks to complete. I would grade the overall experience with an A-. They also did some tile installation.”

Review by
11/07/2017

“I liked that they gave me good design assistance, and they did the job when they said they would get it done. They remodeled my bathroom, which took them eight days, ten days. I would grade the overall experience with a B.”

Review by
11/07/2017

“It was positive because they were on time, did what they needed to do and was very good at it. They renovated a bathroom for us, which took them two weeks to complete. I would grade the overall experience with an A.”

Review by
11/07/2017

“It was positive because they helped me make great selections. They did beautiful work. We're just really happy with them. They did an entire bathroom for me, which took a couple of weeks. I’d give them an A grade.”

Review by
11/07/2017

“There were some problems because of the piping. They put a toilet paper holder right next to the toilet, so you bump it when you sit on the toilet and it's crooked. I would grade the overall experience with a C.”

Review by
11/07/2017

“I liked the professionalism of the whole process and the candid discussion about options, and the work was done superbly. They repaired a leak in the shower. I would grade the overall experience with an A.”

Review by
11/07/2017

“They did work for me, but I have since sold that property. They did a full bathroom renovation in the master bathroom. I would grade the overall experience with a B. I have already recommended them.”

Review by
11/07/2017

“It was positive because they were very professional and have good quality materials and excellent service. They did a bathroom for me. I would grade the overall experience with an A+.”

Review by
11/07/2017

“It was positive because they are very detail-oriented. They did two bathrooms for me, which took several weeks. It was a long process. I would grade the overall experience with an A.”

Review by
11/01/2017

“We have another job coming up. There was nothing, in particular, that I liked about them. The first job was a remodel of our master bathroom. I’d rate the overall experience an A+.”

Review by
11/01/2017

“They punctured a hole in my wall and didn't say anything. I had to approach them about it. They did a full bathroom remodel for me. I would grade the overall experience with a C-.”

Review by
11/01/2017

“I liked that Metropolitan was very prompt and conscientious about starting and finishing the project. They did remodeling for me. I would grade the overall experience with an A.”

Review by
11/01/2017

“I liked that they were friendly, courteous and they did a nice job. They did a bathroom remodel for us. I would grade the overall experience with an A. The person that did the tiling, he knew what he was doing, very well-trained and he was courteous.”

Review by
11/01/2017

“It took a long time to get things right. The technicians were very friendly, very knowledgeable, very professional and did a great job. They did a bathroom remodel for me. I would grade the overall experience with an A.”

Review by
11/01/2017

“It was between positive and negative. That was the case because they had to come back for a few things to fix, and put things in there that should have been caught by somebody other than us. But they fixed them for us. They did a whole remodel for us. I would give the overall experience a B-.”

Review by
11/01/2017

“I liked that they were very professional, and they seemed to understand what I wanted in the design, and it really exceeded my expectations. It was a while ago. They mostly did a tile remodel of one powder room that has a shower in it; and in a second bathroom, they put up tile around the bathtub. I would grade the overall experience with an A+.”

Review by
11/01/2017

“I liked that it was all in-house, under one roof. I didn't have to go to other supply companies. They had the tile, the faucets, the fixtures, the workmen, the tile guys, the electricians, the plumbers—they had it all. I didn't have to do it. They had it all, and I really appreciated that. I’ rate them as an A+. I already have recommended them.”

Review by
11/01/2017

“On the radio, they announced that if they give you an estimate and they go and something else needs to be done, they don't charge you for that because that wasn't a part of the estimate that they gave you, and that wasn't my case. The work they did was great, but that wasn't my case. I just didn't like that part. They did a bathroom remodel for me. I would grade the overall experience with a B.”

Review by
11/01/2017

“I liked that they did their work exactly what I was looking for. I had the shower doors replaced. I would grade the overall experience with a C. Because when they put in the original bathroom, there were some things that they did that I didn't like. The work was good, but some of the fixtures that they put in were not the best quality. The quality of their materials was not top-notch.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: