FBT Tile & Marble, Inc.
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

FBT Tile & Marble, Inc. has received 4.6 out of 5 stars based on 122 customer surveys conducted through GuildQuality.
5
96
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18
3
3
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1
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4
6th year as a Best Pick Call
"FBT exhibits exemplary service and work that goes above and beyond the customer's expectations. We achieve this by marrying quality materials with a commitment to detail, ensuring that the customer's project is done perfectly the first time."

Frank Brennan | Owner
Company Information
Services Offered
FBT Tile & Marble, Inc., is a residential custom tile company that specializes in remodeling baths and kitchens. The company installs stone, porcelain, and cement tile in all interior and exterior areas of the home. FBT also offers radiant floor heating systems, granite countertops, curbless shower systems with linear drains, and Schluter's KERDI and DITRA systems.
Warranty
The company offers a full two-year warranty on all materials and labor.
Company History
Frank Brennan founded FBT in 2003 and plays an active role in day-to-day operations.
Distinctions
FBT employs Ceramic Tile Education Foundation Certified Tile Installers and an EPA Lead-Safe Certified Renovator. The company is a member of the National Tile Contractors Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and receive ongoing training. In-house designers are available.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
Address
17885 Fraley Boulevard
Dumfries, VA 22026
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
#2705101441

Compiled Score:

FBT Tile & Marble, Inc. has received 4.6 out of 5 stars based on 122 customer surveys conducted through GuildQuality.
5
96
4
18
3
3
2
1
1
4
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
01/29/2020

“We love the layout. It was very easy to talk to Frank he is great. I would hire him again but not if Jason worked for him. Walker and Al were everything that Frank said they would be, they did beautiful work. They were our saviors and saved the project.”

Review by
01/20/2020

No review comments provided

Review by
01/06/2020

“The installers were very nice and they did the job well.”

Review by
12/22/2019

“Work was well done.”

Review by
12/16/2019

“The quality of the work was excellent”

Review by
12/15/2019

“The man who did the work for me - and I hate to say that after all this time I can?t remember his name - but her was simply outstanding. He was neat, worked hard, and the quality of his work was superior. He couldn?t have done a better job.”

Review by
12/15/2019

“Jason Bauman”

Review by
12/12/2019

“I expected them to because I had them come in before one bathroom, then this bathroom. There were three bathrooms. I expected high quality.”

Review by
12/12/2019

No review comments provided

Review by
12/10/2019

“professional, organized, careful, great design”

Review by
12/10/2019

“Frank Brennan?s estimate for our shower renovation was right on. His advice on what should be done was excellent.”

Review by
12/10/2019

“They did a very good job, and were very pleasant to work with. Highly recommend.”

Review by
09/28/2019

“I was satisfied, no problems.”

Review by
09/28/2019

“The man who did the work. I can't remember his name.”

Review by
09/16/2019

“FBT Tile and Marble met or exceeded my expectations in all areas.”

Review by
09/15/2019

“the owner who was personally involved and followed up and his job supervisor—all terrific”

Review by
09/15/2019

No review comments provided

Review by
09/14/2019

“I would like to recognize the owner for his exceptional service!”

Review by
09/10/2019

“Extremely satisfied with every aspect of our kitchen floor installation! Professional & quality work!”

Review by
09/08/2019

“Project Manager Jason Bauman and installer Julio both were great - professional, competent, and very pleasant”

Review by
09/08/2019

“Sorry, can't remember the installers name but he was polite and did a very good job. We have been complimented on it for all new visits.”

Review by
09/08/2019

“I think they do a good job I would recommend I think I will use Tile and Marble on my upcoming job-- wish they had a wider range of suppliers I had a hard time finding the exact tile I wanted for t he bathroom floor the exact color...”

Review by
09/08/2019

No review comments provided

Review by
09/08/2019

“Start and completion of the job. Started on time. Workers were pleasant. Took a lot of time lining up tiles.”

Review by
09/05/2019

“FBT?s quality and customer service are unrivaled. FBT worked hand-in-glove with us to get to a stunning end result!”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

“The final result! Our bathrooms were finished in 10 weeks and look gorgeous. We get lots of compliments from friends and family.”

Review by
09/05/2019

“The total quality of the work and every last detail was done to perfection”

Review by
09/04/2019

“Frank and his team are the BEST!!”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“They made a custom back splash that is perfect!”

Review by
09/08/2018

“They met my expectations with their responsiveness.”

Review by
09/06/2018

“We were happy all the way around.”

Review by
09/05/2018

“I was satisfied with everything, I think they did a great job.”

Review by
09/05/2018

“Overall, it looks fantastic. I am just nit picky.”

Review by
09/05/2018

“It took them 9 months to do a bathroom remodel. I chose someone else to do my kitchen because of this job.”

Review by
09/05/2018

No review comments provided

Review by
08/23/2018

“The quality of work was very good.”

Review by
08/22/2018

“The job was beautifully done. The bathroom was better than I was expecting to be honest.”

Review by
08/21/2018

“Started and stopped on time, showed up every day unless we were told otherwise, cleaned up well.”

Review by
08/21/2018

“Really love the tile installation...precise, attention to detail, finding new great things still... just a great job.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“They all did a magnificent job, from Frank came by for the estimate, until completion, they were exceptionally good.”

Review by
08/17/2018

“I don't understand the question.”

Review by
08/16/2018

“The way they laid the tile, and how it came together exceeded my expectations. Everyone that I show it to just loves it.”

Review by
08/16/2018

“I would like to recognize the job manager, Jason, and the installer, Abraham.”

Review by
08/16/2018

“They met my expectations because they were responsive in their communication. The timeline just took a while to get scheduled.”

Review by
08/15/2018

No review comments provided

Review by
08/13/2018

“James and Christoff are tile artists. Everyone who has seen my bathroom have commented on the tile work.”

Review by
08/12/2018

No review comments provided

Review by
08/11/2018

No review comments provided

Review by
08/11/2018

“Jason Bauman was quite accessible to answer questions, offer suggestions, and was easy to work with.”

Review by
08/10/2018

No review comments provided

Review by
08/10/2018

No review comments provided

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

No review comments provided

Review by
08/09/2018

“Our shower is fantastic. Jason made it easy for us to select our vanity top. Jason was very helpful considering we had never had a project this large before. Jason was very important in walking us through everything, and he was very respectful.”

Review by
10/24/2017

“It's an A+. They did a kitchen remodel.”

Review by
10/24/2017

“Charlie made it positive. The people who came out and actually physically did the work, they were awesome. They really did a great job. They were redoing the entire master bath. It included tile installation. They deserve an A+. It took them three months to remodel. I saw them driving the truck on the interstate and I called them.”

Review by
10/24/2017

“They did a good job of cleaning up, and the work was done on time, and it was a really good job. They remodeled the bathroom. It took them about a week. Well, they tiled the shower and the floor. They deserve an A.”

Review by
10/24/2017

“It was just a good price, very efficient. The end result was exactly what I wanted. I don't want to get into it, but I'm just going to rate them as positive. They did just some bathroom work. It's an A+.”

Review by
10/24/2017

“Well, they were able to get the job done on time as they said and kept me updated on the process. They did the shower pan for me. They deserve an A. It took them just one day to do the shower pan.”

Review by
10/24/2017

“They just did a really good job. We were happy with the work. They did a kitchen floor. This was the first time I used them. I'd give them an A.”

Review by
10/24/2017

“The pricing was good. The work was good. They did kitchen floor and a backsplash. This was the first time I used them. They get an A.”

Review by
10/24/2017

“I ended up having a very good experience. They came in, gave me a pretty decent quote, and I chose them, went with them. The whole process was a structured, good process. They did have some things that happened along the way that they eventually corrected so I would say that overall, I guess my overall opinion of the work that was done was good. So they did the kitchen cabinets and countertops. I'd give them a B+. They had some issues, some acute issues, but they eventually corrected it. The reason why I say I wouldn't rate it very high is because they made me work in order to convince them that it was something I had no control over, and it was something that they needed to correct. Now, I'm not sure if this was a sub of theirs, I'm sure they do have subs, or if it was people who were directly working for them, but they left a lot of trash in my house. It was frustrating.”

Review by
10/24/2017

“We had a couple of bathrooms done. They were fine. They did a good job. In one bathroom they replaced fixtures, and they were not the company that we got the granite from. The other company installed the granite, but they were there supervising and coordinating. and in the basement bathroom it was sort of the same thing, where we bought a cabinet and countertop from another company and FBT was there to make sure that it all worked. They replaced some fixtures and changed some lighting, so it was nothing like a whole bathroom redo at all. I would give them a B.”

Review by
10/05/2017

“They remodeled the bathroom for us. They were really organized. Their resources are good, and the two people who came to actually do the work were very pleasant, very professional. They got a good finish on the work, and it really looks professionally done, so we were happy. I would give them the highest rating for everything. I can't think of anything that I would do that would improve their service. They were really great.”

Review by
09/28/2017

“They were on time every day. They finished the job on time overall. They did exactly what they said they would do. There were no cost overruns, no days they didn't show up. They were just professional, and they were on time, on target, and they lived up to their word. They remodeled a bathroom, master bath. I'd give them an A+.”

Review by
09/28/2017

“We are very satisfied working with them. They always appear and they try to finish on time. We like very much what they did. Actually, they were remodeling the bathroom, that's all. It was just my two sons’ bathroom and powder room. I think I'd give them an A-.”

Review by
09/28/2017

“FBT did some work for us. Well, I think that what we liked was that they were very careful, you know, when they did work in the house, and they were very conscious to keep the work area very clean. They protected the carpet, the flooring. They came on time and were very professional. They actually updated our master bathroom and a guest room. They did not renovate it. I think it would be more described as updating. We had two vanities, new faucets, vanity plus faucets, shower doors - things like that. They did not replace the tile. We would definitely give them an A. They were very good, very good. I think they were very knowledgeable in everything.”

Review by
09/28/2017

“They were easy to work with. They showed up on time. They cleaned up well. They re-tiled a shower stall. I'd give them an A-.”

Review by
09/28/2017

“They did what they said they were going to do. They remodeled the shower. I would grade them an A. They were pricey.”

Review by
09/28/2017

“We like the work they did. We had a bathroom remodeled. They did a good job, they were effective, they were timely, and that was all. I'd give them probably an A.”

Review by
09/28/2017

“I had a great experience with them. They were just really good at what they did. They did my bathroom renovation. I would give them an A+.”

Review by
09/28/2017

“They were great to work with. They did an excellent job, and they were very careful about cleaning up after themselves every day on the job. They renovated a bathroom. I would give them an A+.”

Review by
09/28/2017

“They came on time. The price was a good price. They showed up when they said they were going to show up, and then they finished on time. They did a kitchen backsplash. I would say an A+ grade.”

Review by
09/28/2017

“Very meticulous and detail oriented, and they did a great job. They took time to do the work rather than hurrying up and doing lousy work, so that's good. They did a bathroom shower. They remodeled the shower portion. I would give them an A.”

Review by
09/28/2017

“It was good. Everything's fine. There were no problems. They did a good job. They did the kitchen, kitchen flooring. I think it would be an A. I can't recall offhand whether there were any significant problems, but it was good.”

Review by
09/28/2017

“It was a very positive experience. They did a shower remodel, and I would give them an A.”

Review by
09/28/2017

“I liked the good, quality work. They did a bathroom. I'd give them an A. They were good.”

Review by
09/28/2017

“They were on time and very thorough. They did tile in the bathroom. I'd give them an A+.”

Review by
09/28/2017

“They have good customer service. They re-tiled my shower. I'd give FBT an A+.”

Review by
09/28/2017

“They're great to work with. They tiled the kitchen. I would give them an A+.”

Review by
09/28/2017

“They did a backsplash. It was a very good experience. I liked that their prices were reasonable, and they did a good job. I'd give them a B.”

Review by
09/28/2017

“I guess I would say they did good tile work. The people that actually did the work made two errors in my estimate. One was they left a great deal of materials there that I had to get rid of. It took two of us about an hour to get rid of the stuff they left. The other was sacks of the compound, things like that, so they didn't take it with them, which goes a little bit beyond leaving you to clean up. It was more leaving materials. The other was, there's a shower head that comes out of the tile but there's no surround to keep water from back splashing through the hole that it comes through. So those two things are not correct. Other than that, I don't have a negative experience. I'm not really worried about what is already done, meaning I've already removed all the materials that were left. But there's a metal piece that they never put on. In other words, I don't know how to do it. I have a listing agent and they were recommended to me by another company I used. They did the tile work in what I consider to be excellent fashion. The only objection or the only thing that could perfect my experience would be if that piece of metal was put on because I'm marketing it now. If they wanted my reaction to be excellent, it would be if they put that piece of metal on. I have it. They can do it any time. What they did was to take the old tile out in the shower, bath surround. I listed a property where, for some reason, some tile was put in without first connecting the plumbing so you can take out a few rows of tile and take a shot at reconnecting the plumbing, but the better way is to take it all out and just redo after having connected the plumbing. I had a couple of people look at it and that was their universal consensus. So because of that, I had FBT do that. And they did that fine and I only have one objection as I said, which is that I still have a metal piece that is not in place, and I'm not sure how to do it myself. And certainly, as a listing agent, I would prefer that was in there. I have not called them but they haven't called me in that regard. Usually my experience is, once a contractor leaves they rarely come back to do this one little thing, but it's relevant in the sense that every home inspector, when they walk through, will note it. I would say a B, maybe B+. It's not A because of that one issue. It would be A otherwise. I don't mind removing a few things and cleaning up a little bit, but I can't myself do this one thing. I'm talking it might be it's only ten minutes worth for a plumber. That was my response. The tile work was done excellently well. They knew it was wrong and they left. There is still a piece there and maybe they'd have to fashion a piece but that would be the thing to do, or to come back and say, “Look, we're going to have to get something else, we'll do that, it'll cost you this much.” But I only go to contractors because I'm selling real estate and if they leave it in a less than saleable condition because of something they left. Money isn't my major issue, it's the seller's. My issue is having a property I can turn right around and have it look perfect. Even if I have to clean up, I don't mind that but I don't want to have to be the plumber. I don't want to have to know their job.”

Review by
09/28/2017

“They did a remodel on our bathroom. There were several things that we were not very happy with the way it was handled. The plumbing, if I remember well, this was probably from a year ago. I remember something with the plumbing was wrong and I had to go over it with them. They fixed it later on but it was kind of a hassle, and there was something else. I really can't remember right now. We had a big problem with them. When I spoke with the salesman, we specified everything, told them what we needed and what we wanted. Later on, the salesman was not the person who came to do the job, obviously. They sent some person. He didn't apparently have all the instructions to do the job the way it should have been and I provided some parts that they did not want to provide. Well, they were supposed to put a lining on the walls, a plastic lining on the wall so that the water would not go and get behind, and create some mold or damage the drywall behind. And I explained this is standard. That's the way you do the shower, you have to put that liner. So, I have to go and buy it and bring it over, and the worker that was there didn't have the instructions to do it but he did it just to be nice. They did some things good. Some of the things were not as good. It was a remodel of the shower and had to do some tile. I provided the tile. All the materials, I bought them. They did provide a few things, but most of it was provided by me. I would say a C probably. I'd give them a B-.”

Review by
11/10/2016

“FBT did work for us in March, right before spring break. The crew was very hardworking. They stayed late. They were very clean. They always cleaned up after themselves. They seemed to get a large amount of work done, every single day. I had good communication with the people higher up and with the crew themselves. I was really happy with them. I actually just referred them to a friend. They did a bathroom remodel for me. I'd give them an A+.”

Review by
11/10/2016

“Their communication made it a positive experience for me. They were on time, they were efficient, and they did a good job. I was satisfied. They did a bathroom remodel, and it was A +.”

Review by
11/10/2016

“They did work for me in August last year. They did a bathroom remodel. They were excellent, with no issues overall.  ”

Review by
11/10/2016

“They were reliable and responsive. They did a bathroom remodel for me. I would give them a B. As far as contractors go, they were good.”

Review by
11/10/2016

“They were really clean. They did a bathroom remodel for me. I'd give them a B.”

Review by
11/03/2016

“I liked the very high-quality work. They’re very careful, and I like their attention to detail. They remodeled two of my bathrooms. They delivered on what they promised, and they did it in a timely manner. I’d give FBT an A .”

Review by
11/03/2016

“They showed up at the exact same time, every single morning, until the job was done. They were there at 7:3 sharp, rain or shine. They completely redid all tile, showers, cabinetry, and granite in two bathrooms for me. I'd give them an A+.”

Review by
11/03/2016

“I liked everything about FBT. The guys that did the work were fabulous. They did two full bathrooms for me. They suggested solutions for the bathroom, and it was easy to pick the tiles, appliances, and fixtures. I’d grade them as an A .”

Review by
11/03/2016

“I got a good-quality product, and they did an excellent job. The people were very friendly. I was very pleased with their performance. They did a partial bathroom remodel. I’d say they’re an A .”

Review by
11/03/2016

“FBT Tile did some work for me. They did a bathroom. They made sure I was satisfied, that's for sure. They actually did pretty decent work. I had some work done the year before and they were the subcontracted from the contractor, so when I went to do my other bathroom, I went to them to have them come in and do my bathroom. They do pretty good tile work. On the first bathroom, they did just the tile work. On the bathroom that I hired them to do, they did the whole bathroom. I'd give them an A-. I didn't have any complaints that they didn't address. There were a few things that they came back and addressed for me, but they took care of it. It was very good quality. Their customer service was excellent. They were very punctual, and their cleanliness was right there with it.”

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