FBT Tile & Marble, Inc.
4th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 132 Surveys
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Compiled Score: star star star star star
FBT Tile & Marble, Inc. has received 5 out of 5 stars (A-rating) based on 132 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"FBT exhibits exemplary service and work that goes above and beyond the customer's expectations. We achieve this by marrying quality materials with a commitment to detail, ensuring that the customer's project is done perfectly the first time."

Frank Brennan | Owner
Company Information
Services Offered
FBT Tile & Marble, Inc., is a residential custom tile company that specializes in remodeling baths and kitchens. The company installs stone, porcelain, and cement tile in all interior and exterior areas of the home. FBT also offers radiant floor heating systems, granite countertops, curbless shower systems with linear drains, and Schluter's KERDI and DITRA systems.
Warranty
The company offers a full two-year warranty on all materials and labor.
Company History
Frank Brennan founded FBT in 2003 and plays an active role in day-to-day operations.
Distinctions
FBT employs Ceramic Tile Education Foundation Certified Tile Installers and is a member of the National Association of the Remodeling Industry and the National Tile Contractors Association.
Employee Information
Employees wear uniforms, drive marked vehicles, and receive ongoing training. In-house designers are available.
Licenses
#2705101441
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were great to work with. They did an excellent job, and they were very careful about cleaning up after themselves every day on the job. They renovated a bathroom. I would give them an A+.”

“Charlie made it positive. The people who came out and actually physically did the work, they were awesome. They really did a great job. They were redoing the entire master bath. It included tile installation. They deserve an A+. It took them three months to remodel. I saw them driving the truck on the interstate and I called them.”

“They remodeled the bathroom for us. They were really organized. Their resources are good, and the two people who came to actually do the work were very pleasant, very professional. They got a good finish on the work, and it really looks professionally done, so we were happy. I would give them the highest rating for everything. I can't think of anything that I would do that would improve their service. They were really great.”

“Well, they were able to get the job done on time as they said and kept me updated on the process. They did the shower pan for me. They deserve an A. It took them just one day to do the shower pan.”

“I had a great experience with them. They were just really good at what they did. They did my bathroom renovation. I would give them an A+.”

“It's an A+. They did a kitchen remodel.”

“They were on time every day. They finished the job on time overall. They did exactly what they said they would do. There were no cost overruns, no days they didn't show up. They were just professional, and they were on time, on target, and they lived up to their word. They remodeled a bathroom, master bath. I'd give them an A+.”

“They're great to work with. They tiled the kitchen. I would give them an A+.”

“They have good customer service. They re-tiled my shower. I'd give FBT an A+.”

“They were on time and very thorough. They did tile in the bathroom. I'd give them an A+.”

“FBT did some work for us. Well, I think that what we liked was that they were very careful, you know, when they did work in the house, and they were very conscious to keep the work area very clean. They protected the carpet, the flooring. They came on time and were very professional. They actually updated our master bathroom and a guest room. They did not renovate it. I think it would be more described as updating. We had two vanities, new faucets, vanity plus faucets, shower doors - things like that. They did not replace the tile. We would definitely give them an A. They were very good, very good. I think they were very knowledgeable in everything.”

“I liked the good, quality work. They did a bathroom. I'd give them an A. They were good.”

“It was a very positive experience. They did a shower remodel, and I would give them an A.”

“They just did a really good job. We were happy with the work. They did a kitchen floor. This was the first time I used them. I'd give them an A.”

“Very meticulous and detail oriented, and they did a great job. They took time to do the work rather than hurrying up and doing lousy work, so that's good. They did a bathroom shower. They remodeled the shower portion. I would give them an A.”

“We like the work they did. We had a bathroom remodeled. They did a good job, they were effective, they were timely, and that was all. I'd give them probably an A.”

“It was good. Everything's fine. There were no problems. They did a good job. They did the kitchen, kitchen flooring. I think it would be an A. I can't recall offhand whether there were any significant problems, but it was good.”

“They did a good job of cleaning up, and the work was done on time, and it was a really good job. They remodeled the bathroom. It took them about a week. Well, they tiled the shower and the floor. They deserve an A.”

“We are very satisfied working with them. They always appear and they try to finish on time. We like very much what they did. Actually, they were remodeling the bathroom, that's all. It was just my two sons' bathroom and powder room. I think I'd give them an A-.”

“They were easy to work with. They showed up on time. They cleaned up well. They re-tiled a shower stall. I'd give them an A-.”

“I got a good-quality product, and they did an excellent job. The people were very friendly. I was very pleased with their performance. They did a partial bathroom remodel. I'd say A.”

“I liked everything about FBT. The guys that did the work were fabulous. They did two full bathrooms for me. They suggested solutions for the bathroom, and it was easy to pick the tiles, appliances, and fixtures. I'd grade them as an A.”

“I liked the very high-quality work. They're very careful, and I like their attention to detail. They remodeled two of my bathrooms. They delivered on what they promised, and they did it in a timely manner. I'd give FBT an A.”

“Their communication made it a positive experience for me. They were on time, they were efficient, and they did a good job. I was satisfied. They did a bathroom remodel, and it was A+.”

“FBT Tile did a bathroom remodel for us back in September. I had a positive experience. I liked that they were very good, very courteous, and very efficient. They remodeled the master bath. It took eight weeks, and that was in line with what they had told us. I would give them an A.”

“FBT did work for us in March, right before spring break. The crew was very hardworking. They stayed late. They were very clean. They always cleaned up after themselves. They seemed to get a large amount of work done, every single day. I had good communication with the people higher up and with the crew themselves. I was really happy with them. I actually just referred them to a friend. They did a bathroom remodel for me. I'd give them an A+.”

“FBT Tile did some work for me. They did a bathroom. They made sure I was satisfied, that's for sure. They actually did pretty decent work. I had some work done the year before and they were the subcontracted from the contractor, so when I went to do my other bathroom, I went to them to have them come in and do my bathroom. They do pretty good tile work. On the first bathroom, they did just the tile work. On the bathroom that I hired them to do, they did the whole bathroom. I'd give them an A-. I didn't have any complaints that they didn't address. There were a few things that they came back and addressed for me, but they took care of it. It was very good quality. Their customer service was excellent. They were very punctual, and their cleanliness was right there with it.”

“They did work for me in August last year. They did a bathroom remodel. They were excellent, with no issues overall. ?”

“They did a bathroom renovation for me. They get an A+.”

“They showed up at the exact same time, every single morning, until the job was done. They were there at 7:30 sharp, rain or shine. They completely redid all tile, showers, cabinetry, and granite in two bathrooms for me. I'd give them an A+.”

“Wed had FBT do a complete remodel of a very old looking bathroom. I'd give them an A.”

“It was good enough. They did a bathroom shower for me. I'd give them an A.”

“I absolutely had a positive experience with FBT Tile & Marble. I liked everything—the job ran smoothly, the guys who showed up were super professional, and the craftsmanship was amazing. They were awesome. They remodeled the master bathroom because I had water damage. They did the cabinets, light fixtures, exhaust fans, tile work, and glass shower door—A+.”

“FBT Tile & Marble did a full kitchen remodel for us, and they did a terrific job. I liked that they listened to what we had to say, and they did extremely accurate and reliable work. They also put in hardwood floors and matched them to my existing floors. It was a very big job. An A grade is perfect for them.”

“They did a bathroom remodel, and they were excellent. The guys worked hard, and I would highly recommend them. They also did absolutely well with their timeliness and cleanliness.”

“FBT Tile & Marble redid our master bathroom, and they were prompt and on time. They did beautiful work, and I would grade them an A+.”

“FBT Tile & Marble redid a bathroom for me. The quality of the work they did was very good. I would rate them as an A+ company.”

“We had a new sink put in, and we needed to enlarge the counter. We called FBT, and they came right away and did a good job. The quality of their work was very good. They deserve an A+ because they were great.”

“They did the bathroom, and they did everything on time. They were receptive to any questions or concerns I had, and their cleanup service was very good. I would use them again. I'd give them an A+.”

“They did the shower in the master bath, and I also had a drain issue in the shower right above my family room. They repaired that and fixed the wall work in the family room. It was better than I could have expected. The quality of the work was great, and everything was pretty positive with the customer service and response time. They were professional and did good, quality work. I would give them an A.”

“FBT Tile & Marble remodeled two bathrooms. I think that they were very punctual, the work was very well done, and they had good suggestions and ideas for the different issues we encountered along the way. I didn't have any issues with the work after they were done. I'd recommend them, and I would give them an A.”

“FBT Tile & Marble removed a tub, installed a shower, and replaced some tiles. The work is absolutely perfect. They were timely, they followed through on everything, and they took extra care to cover and protect the floors and furniture during the job. It was first-quality work. I'd give them an A+ for sure.”

“We had a great experience with FBT Tile & Marble. They did a nice job on the renovation of our full bathroom. They're very professional, and they're very much experts in their field. It was good customer service and good-quality work.”

“I liked the quality of the work that FBT Tile & Marble did. They basically installed a new kitchen in my condo—they put in new floors, new cabinets, and new appliances. The cleanup was great. They met my expectations, and everything was to my satisfaction.”

“FBT Tile & Marble did an extremely good job. They gutted and remodeled a bathroom for us, and it was very high-quality work. They had really, really nice employees—people you would enjoy having in your house. I'd give them an A+ in everything.”

“FBT was great. I live in this old house, and they had fabulous advice. The work was done really well. I'm really happy in all respects. They've done two projects for me. One was a major renovation of the bathroom. The one this year dealt with repairs in the bathroom and laundry room. I'd grade them an A+.”

“They redid a bathroom shower wall and replaced the sink, vanity, and toilet. They stayed focused, did an excellent job, and got it done quickly. We had two minor adjustments when they finished their work—they had to retighten a sink faucet handle that started leaking, and the door that they replaced in the bathroom had to be readjusted because it started tilting and jamming a little. They came right out and fixed those things quickly. I would recommend them, and overall, I would give them an A-.”

“They're very responsive. The owner was really friendly and very responsive. The guys were all very good. They remodeled a master bathroom. I'd give them an A-. They responded to everything, but the subcontractors caused some rework. They were so good about that.”

“I was very pleased with their work. They remodeled the kitchen and some of our dining room too, and they did the work in a decent amount of time. They were also well-organized, and they did good work, so it was an excellent job. I'd give them an A.”

“We had two bathrooms remodeled by FBT. Their level of expertise stood out to me. I would give them an A.”

“I can't say enough about them. Great people, great service. We had actually had our bathroom done by someone else, and we had to have it redone again because it was so poorly done the first time. We wanted something better—we had to have it. FBT had to gut what the original contractor did for us, and our home is only three years old. We just wanted better than what we originally had, so what was supposed to be x-amount of dollars to start with ended up being triple the amount. We decided to go out of the area. We didn't mind paying extra, and FBT didn't even charge us to come the extra distance. You don't know this until you have something done like this in your home, but we went to a five-star hotel for our anniversary, and I was looking at the tile, and I'm like, 'Our tile is even better than this.' My husband agreed. They were well under what they budgeted, which was actually pretty cool, and they were done before they were scheduled to be done. It was the best thing. They're an A+—a triple A+.”

“They did outstanding work. They completely retiled a shower, and they put in a lower pan. They had to tear all the stuff out and put in new subflooring and the specialized sheetrock behind it. They tore all that out and replaced it, put in a new shower door and showerhead—all that stuff. They did a very good job—a really good job. It was definitely a good experience. I'll give them an A+.”

“They’re great. I deal with a lot of contractors in my work, and they are meticulous. They do fantastic work. They did a kitchen backsplash for me, and they just finished my master bath. Everything’s great. A+.”

“They did an outstanding job. They put in a larger shower with a frameless glass enclosure, and they did a kitchen backsplash. I would grade them an A. ”

“FBT Tile basically redid my master bathroom, which was a 1950’s pink-and-black bathroom. They made it much better. They were very accommodating of the schedule and my tight time line. They were great to work with; I would give FBT Tile a solid A.”

“They remodeled a bathroom for me. FBT Tile is very trustworthy and was willing to work with me. They’re very professional, very adaptable, and very client-oriented.”