Shiner Roofing, Siding & Windows
1st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
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Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.7 out of 5 stars based on 41 customer surveys.
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1st year as a Best Pick Call
"Shiner Roofing, Siding & Windows has a three-decade track record of providing Northern Virginia, Maryland, and Washington, DC, residents with professional, superior workmanship and the most courteous customer service around."

Kevin Shiner | President
Company Information
Services Offered
Shiner Roofing, Siding & Windows installs and replaces custom vinyl and wood windows. The company offers an array of window options, including skylights and casement, single-hung, double-hung, bay, bow, slider, transom, picture, and architectural windows. Shiner also replaces and repairs roofs, siding, trim, gutters, and decks.
Warranty
Shiner offers a 100 percent customer satisfaction guarantee.
Company History
The company was started in 1981.
Distinctions
Shiner is an EPA Lead-Safe Certified Firm, a GAF Master Elite Roofer, and a CertainTeed SELECT ShingleMaster.
Employee Information
Employees undergo background checks.
Additional Information
Shiner offers a range of products and brands, including ProVia entry doors, Sunrise windows and patio doors, and Marvin windows.
Licenses
#2705023803
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.7 out of 5 stars based on 41 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/17/2018

“They did roofing, deck repair, windows, and doors. I liked everything about working with them, and I'd give them an A+. That's one of the few companies I rely on. I've been doing business with them for years, and I still will go back to them for other things I'll do to my house.”

Review by
01/08/2018

“They did an excellent job. They put on a new architectural roof, some new gutters, and a new picture window. They showed up on time, were professional, offered quality work, and they cleaned up after themselves every day. I'd give them an A.”

Review by
01/08/2018

“It was great. We've had a number of different things done by that company—windows, roof. They're great. Really responsive, helpful, and made sure we were really happy. They were all professional, and I would give them an A.”

Review by
01/08/2018

“They've done projects for us since the year 2000—can't get better. They replaced the roof, they replaced the siding, they replaced all of our windows. I'm pretty sure that's all they did. We would have had them replace our door, but I didn't know they did doors. Unfortunately, I had somebody else do it. Usually, the price is reasonable, and the quality is fantastic. When they did the windows, they came back and fixed things that were not even visible. I didn't even know how they could tell that they had problems; they were minor little things. The guy who, for example, missed about two inches of putty, the sealant that was around the outside of the window and between the trim—the guy came in and fixed that right away. Even the tiniest thing they would come back and fix to make sure everything was perfect. So, they stand by their work, they do good work, they tell me when they're coming, they get the work done on time, and there isn't a thing that I would modify. When you find someone as good as them, you don't want to lose them. I'd give them A+, the highest you can get. It's one of those companies you just don't change; once you've got ahold of somebody with their quality, you just stick with them.”

Review by
01/08/2018

“They installed a new door. I thought they were honest, and they explained things very well. I'd give them a B.”

Review by
01/08/2018

“They've done windows for me. Nice man, quick work, everything was great.”

Review by
06/12/2015

“New roof with some plywood replaced. Replaced skylights. Installed attic fan Quality work at a fair price!!!”

Review by
06/12/2015

“Minor roof repair & Install some windows Neutral, had to come back for some minor touch up.”

Review by
06/12/2015

“Shiner replaced our 27-year-old roof and 4 skylights, and they installed larger downspouts in 7 locations around our house. In the process, they needed to replace 26 sheets of plywood, remove a whole-house attic fan and replace it with ridge vents, and replace several worn out exhaust stacks and associated gaskets. Shiner's estimator was the most professional of the three companies from whom we sought estimates. He spent well over an hour with us, took pictures of what work needed to be done, and fully explained every step of the process. They were very flexible in scheduling the actual work, but took only two thirds of the time they estimated in actually doing the work. The team worked very efficiently—each member seemed to know exactly where he needed to be at exactly the right time. We couldn't be happier with the entire Shiner team.”

Review by
06/12/2015

“Shiner essentially did a total roof replacement with standard 30-year asphalt shingles on the main part of the house, the two bump-outs, and the front porch roof. They also replaced our existing gutter system with six-inch aluminum gutters. They replaced the underlying roof sheathing on much of the roof as well. Overall, the experience was very positive. They were fast and efficient, and their sales rep was very reachable and communicated well. The workmanship overall looks good, and they acted quickly to correct a small leak in a window near one of the bump-outs that may or may not have been indirectly caused by their work. The gutters don't necessarily all go where I'd like them to go, but that was necessitated by the slope of my roof, and they were clear about explaining that.”

Review by
06/12/2015

“They did roof replacement, skylight replacement, gutter replacement, and siding replacement. It was positive because the company worked with us as we picked out what we wanted, they were proactive about communicating with us, and they resolved a problem professionally.”

Review by
06/12/2015

“They did a good job. They did a whole roof—which was a good-sized, split-level house—in two days. They had to replace 37 sheets of plywood as part of that work. They also put in a couple of skylights, and they did it very quickly so I didn't get any water damage. The guys were all professional. So far, so good. They seem to be a reputable outfit. They're not on the cheap side, but that's fine. They did a good job. An A+ is correct; I wouldn't change it.”

Review by
06/12/2015

“They have worked for us three times. They repaired an old roof installed by the builder, they installed a sliding glass door, and they replaced the old roof with a new roof. All three times, it was a positive experience. The customer service is excellent from the first phone call until the end of the job. The employees were always very clear about when the work would start and end. They answered all of my questions clearly. Also what was very important to me was that they respected our property. When they installed the sliding glass door on the second floor of our home, they were very careful to not scratch our hardwood floors. It was a perfect installation—no scratches on the floors.”

Review by
08/28/2014

“They did a job that wasn’t quite completed and they came back and fixed it. They repaired a leak in the skylight. The final quality of the work was fine. I would use this company again. I’ve used this company before. I'd give them a B+ and I would recommend this company.”

Review by
08/07/2014

“They're spectacular. They replaced a window that was leaking, but they had previously done work. We call them back because they do good work, and they show up on time. They get it done, and I like the technicians they send out. They do an A+ job.”

Review by
06/18/2014

“We used Shiner, and I believe they did an excellent job. Our skylight broke, so they replaced that and fixed the roof. The workers were excellent. I would use the company again, and I'd give them an A. Before I moved, I had them once before.”

Review by
06/18/2014

“They were very, very slow with their estimate, but they were honest in terms of giving me options and various ways to address the problem. I had particular issues regarding the skylights and such, and they didn't just tell me the one, most expensive thing had to be done. I thought they were pretty thorough in letting me know what my options were and the pros and cons. They didn't push a tough sell on me. They did the installation, and the cleanup was very good. They were trustworthy. I would give them an A grade.”

Review by
06/18/2014

“Their work was really good but it took forever to do it and some of the things are still not finished. They installed two new doors. Whenever they installed the two new doors, the guys looked like they were basically in a hurry and they did the tack nails to put the trim on are still raw. You could run your hand against it and cut yourself basically. None of them were puttied over, nothing was done. Whenever the quality control guys came afterward, they saw it and were like, That's got to be fixed. After multiple times — it's been months — and still nothing. Basically, I mean it's like the rest of the job is done. The doors are beautiful. It's just the point, of polishing it up and finishing the job. As soon as they got their money, it seemed like they didn't give a crap. I can't give them an A. Their work is phenomenal. But it would be nice if they would come and finish so I can't give them more than a B. I want to grade them a B-. It's very frustrating. It's misnomer it's not fair because the craftsmanship and everything else is great. It's just — no way I could give it higher than that because the job is not done.”

Review by
06/18/2014

“They replaced my roof. I was pleased—they did a good, quality job. They replaced my roof and my next-door neighbor's. Their roof looked great afterward, too. I got a good price from them, and they cleaned up, for the most part. When I got here, they had stuff everywhere, but when they started to clean up, I was amazed they got up as much as they did. I did find some roofing nails for the following several weeks—just a handful. Overall, I was pleased with everything except the few nails I found, but considering the number of nails there were in the beginning, it’s almost a miracle they picked up as much as they did. They must’ve had thousands of nails. They did use a tarp, which collected most of their stuff, and they racked the lawn with a magnetic rack or something like that to pick up the rest. I would give them an A+ grade, and a few nails won’t change that.”

Review by
06/18/2014

“We had a piece of siding replaced. Our house is ten years old, so they couldn't get an exact match, which I understood. That's to be expected, and it didn't. I would have given them really good marks if it were like, ‘Hey, wow. I don't know how they did it, but it matched.’ The part that really got me was I just really didn't understand the process. One panel that went on the side—sort of the flashing on the roof—was a very thin piece of aluminum about eight to ten feet long, and he said, ‘I'll look at the rest of the roof and go ahead and put some caulking-like substance around the little pipes and so forth that are up there.’ To just do that and to replace this thing and it was $800. It sounded expensive, but they came well recommended. So, when they came out, they were not even there 45 minutes. I was disappointed that I paid $800 for a thin piece of aluminum in less than 45 minutes. The workmanship seems to be fine and the leaks that's up there all seems to be fine. I'm just disappointed that I didn't better understand—I don't know if there's hazard duty pay. I just can't believe that the material cost that much—unless I missed it. There was no breakdown of parts and labor. I filled out a comment card that came later. I filled out that comment card and sent it in and I never heard from them. No one has mentioned anything about it. I would rate them as an C.”

Review by
06/18/2014

“When they put the roof in, the quality of the shingles were good, and the salesman was good. I had eight skylights installed. I had a specialized gutter system in there, but they bent up that gutter system when they were installing the shingles. I had a guy come back, the quality inspector, and he told me he was going to get on it. After about two or three weeks later, I had to continually pester those guys until they got somebody back there. So the follow through was terrible. When they put the windows and the skylights in, they peeled labels off the window—two or three of the windows still had paper strips on the glass. They didn't clean it before they put it up there. I was very disappointed. I had to call them and have them take that out. They just didn't follow-up. Right now they put in some copper flashing that is up underneath three windows that are on my second floor. To this day, I can’t close them all the way. They are case windows. I have to go and get an independent window company and do something to adjust them. I have probably 35 windows in my house. They were all working before those guys came. So I am very upset about it. That's still not fixed. I got to go do that myself. I would grade them as an D+.”

Review by
06/18/2014

“They were very punctual and very professional. They repaired a skylight and put siding on our house. I would use them again, and I would rate them as an A.”

Review by
10/09/2013

“It was so-so. They gave us one estimate, and then came back and told us that we needed to pay more. We had them complete the job. They had done the roof originally. We went back and said, ‘If you can't stand by your work, we're not going to use you.’ We needed a repair. There was a leak. On our sunroof, we have two skylights. The roofing around the skylight had rotted. They had to repair that. When they had went in and looked at it, they didn't realize that it was as extensive as it was. That's how the price discrepancy came in. We felt like it was a bait and switch. He said, ‘OK this is what needs to be done. Well, if you just do 10 more shingles, then you'll have the guarantee for 20 years.’ We said, ‘That doesn't make sense. If you're doing the work, you should guarantee it even it's just one shingle. We would probably get an estimate from them along with a couple of other places in the future. I would still give them an A. At the end of the day, when their workman come out here, they're professional, extremely nice, on-time. They get the stuff done in a timely manner. They clean up really really well. From that standpoint, definitely an A. I think it's more of a problem with the sales team.”

Review by
10/09/2013

“I had a negative experience that turned into a positive. They righted all their wrongs, which is a good sign, right? They put on a new roof. This was my first time using the company. They had a phenomenal salesman to worked with me to get my insurance to pay for the roof. He went way above and beyond the call of duty to do that. He was fabulous. His name is Ryan. I would definitely give them top ratings at the end, but I was surprised at how poor they started off. In the end, they fixed the things that were wrong. I don't know how to say that. At the beginning, I was thinking this is the most expensive roof I could have bought. It was the highest bid. I don't know how you answer that. I was very disappointed until halfway through at least. They broke my window. The salesman won me over in the hugest way because he followed up and he followed through with everything he promised which is rare for salesman. He helped me all the way through. The people who actually put my roof on broke my window. I had glass shattered every where. When they took off the roof, they ripped the trim around the roof. I had all this ripped woodwork. They should have told me that before they ripped it all off and leave with all this broken trim work. They never told me. I ended up having to pay for another $1,000. I had a very long conversation with the owner. They fixed the things they wronged. They cleaned up the glass. It was a little bit of a pain. Everyone else I've ever talked to about Shiner's have said they had the most fabulous experience they've ever had. Mine ended up being fabulous. I have a pretty roof. I'm very satisfied. Getting there was tough. They absolutely fixed every issue that came up. A lot of people say ‘too bad, too sad.’ I'll give them an A.”

Review by
10/09/2013

“It was a fair price. They came out very quickly. They gave us a quote very quickly which was very nice when we were making a decision between several different companies. That helped make our decision a lot easier. They did the job within the timeframe that they said they could get it done in. They cleaned up very well afterward. They replaced the whole roof, the windows, and gutter helmets. We shouldn't have any junk in the gutters anymore. This was the first time using the company. I'll say an A-. Overall it was very good. There was some confusion but they fixed it very quickly and made it right. I'll say A-. They were excellent. I would definitely recommend them to other people. They were great. We were very pleased.”

Review by
10/08/2013

“Shiner's Roofing have done some work for us over the last year or 2. First of all there was a foreman here on the job the whole time that checked everything that was going on. We had several places in the roof where the wood that goes underneath the tiles had to be replaced. We had a problem with leakage and they came back and repaired it without any problems. This was a total re-roofing with replacing the wood paneling, whatever that plywood is on the top of the roof, in 8 or 9 places. This was my first occasion to use them. I think I would use them again in the future. I would give them an A. I would tell other homeowners that they were very reliable. They showed up when they said they were going to show up. Their estimate was true to what it really cost and we just didn't have any problems with them at all.”

Review by
10/08/2013

“I thought Shiner's Roofing were great. It was fine. They did a good job. They were efficient and moved quickly. They had done a full roof years ago and then they did a full roof for my aunt and uncle. They had replaced some skylights - my mother's house was built in the late '50s and we had snow coming through the skylights. They were really quick about coming and repairing that. I certainly appreciated that. Snow in the house is an odd thing. I'd give them an A. They were good.”

Review by
10/07/2013

“They did a very thorough and great estimate. They came through on everything they promised with and they did really good follow up work. They replaced our roof as well as six skylights. They finished right on time. The quality seemed excellent. They were just very thorough with everything we had priced out with other companies and they didn't do a thorough of an estimate and gave good recommendations and they did great clean up, roofing can be really messy and they made sure to get everything. It was very good. I hadn't used their services prior to this one. I would use their services again if needed. We thought it was more thorough and just better quality service as well. I'd give them an A.”

Review by
10/07/2013

“They showed up when they said they would. They did what they said they were going to do basically for the price we wanted. They were in and out pretty quick. So we think we got a quality job there. They put on a new roof and they also took and gave us a new bay window roof as well. We've used Shiner before. They did some repair, some shingle repair for us so I'd say a number of years ago, put on a new vent cap on our roof as well. Honestly, I remember, I'm trying to think, we haven't had anybody else work on the roof, so they were pretty much our first choice. I'd probably give them an A. I think, like I say, the estimate they gave us was what they found. They did find some damage inside the roof there with some plywood that had been, the sheathing that had been rotted and they told us about that, took care of it promptly. So we feel like we've got a very good deal.”

Review by
10/07/2013

“I thought they were great. They did it in a timely fashion, cleaned up, kept us informed about what was going on. They were very professional. This was my first time using them. My next door neighbors used them and highly recommended them. They replaced the flat roof on my house. They started the work on time and completed on schedule. They clean up very well. I would just tell someone they're great to work with, explained everything, did it in a timely fashion, no complaints whatsoever. I'd give them an A+.”

Review by
10/07/2013

“We had an ongoing problem with some leaking skylights and they came in and figured out what was wrong and got replacements for them and got it in and they didn't leave a mess and the price was fair, which was an entirely satisfactory experience. It was a very good experience. We had used them once before actually to put some new shingles on and to stop the leak for the same skylights and that worked for the better part of a couple of years until they started leaking again and then we just had to replace it at that point. I'd give them an A. I would tell someone that they're good folks.”

Review by
10/07/2013

“They did a very good job. They came and replaced two skylights. It was positive because of the fact that they came on the day they said they would and completely did the job to our satisfaction. We're very pleased. A.”

Review by
10/07/2013

“We used them for windows and for siding. That was our first time using Shiner. They were easy to work with—they were quick on the windows, and they did a good cleanup. The siding was positive, but not as good. I'd give them an A, but not the A+.”

Review by
10/03/2013

“Shiner has actually done a number of things for me. The most recent time, they did a roof repair on my house and another building on my property. I've used them a number of times over the last couple years and over the last decade, and originally, they were a reference from someone I knew. They've done some larger work for me on my previous house—they replaced siding and also replaced my windows, so I was familiar with them. They’re an A+.”

Review by
10/03/2013

“They did some repairs around the skylights and a couple of satellite dish rackets where there were some leaks, and they also installed a new attic fan. They were, overall, very responsive. When I called the salesman was very prompt to get back to me. I was never here when the workers were here because all the work was done outdoors, and I was not actually here, but they left things in good condition. The only minor issue, which they were looking into yesterday, was I found a shingle in the yard a couple of weeks after the work was done, but I don't know if it was a scrap that blew off the roof or if it was actually a piece of the work that came unglued, so I'm waiting to hear from them about that. But overall, it was a good experience. We just bought this home about a year ago, and the previous owners had used them for roof replacement, and we'd also just heard through other friends and neighbors around the neighborhood that they had a good reputation. I felt that they, again, were responsive. They seemed to have a fair price, and they just did what they said they were going to do. There isn't anything else I want other homeowners to know about them. That pretty much sums it up. I'd have to give them the A grade. I couldn't really inspect the work to see what it looked like because it's such a high roof, but we don't have any leaks anymore. I think I say A only because I can't get up on the roof and look at it myself.”

Review by
09/30/2013

“I like the work Shiner did. The people that were here took pictures, but when we went to follow up, they didn't have the pictures of the work that needed to be continued. The work that they did was very positive, but they put aluminum next to my pressure-treated window. You're not supposed to do that. That was negative. I contacted the company about this, and they said they wouldn't resolve it unless I could prove it with pictures. Their roofing people told me to get pressure-treated wood. I was doing the windows as they were doing the roof. They said they wouldn't address it unless we had proof, so the burden of proof is on us. I think we do, actually, have pictures and we probably are going to address it. It's kind of disappointing that they didn't contact their people and ask them what they said. They didn't take any responsibility for the fact that no one ever warned us. They basically said, 'Well, we would never do that.' They absolutely did it. We did a lot of filming with our phones, so it's pretty possible that we have it on tape, but you don't really want it to come down to do that. They were pretty dogmatic and rude about it. I was happy with the work they did. Within a year, it's supposed to corrode if you put aluminum next to pressure-treated wood in the window. If you get pressure-treated wood, you should put copper down. They should advise the customer if they're the expert.”

Review by
09/30/2013

“There's a couple things that we needed to resolve or didn't go maybe perfectly as planned but I guess that's kind of partial when you're taking off a roof and putting a new one on. Shiner's Roofing replaced the soffit under the tray surrounded by the house and then replaced the roof. The job initially started around early August this year. They were timely, efficient use, and overall their quality was good. The technicians who came out, basically, I didn't have a lot of interaction with them. I looked up their work, it was pretty good; I liked what I saw. I had a couple of punch list items but like I said, it was a pretty large job as far as besides the brick on my home and the windows, it was basically everything else externally. So there was obviously going to be a couple things that needed to be resolved. But in general the experience was good. Their work ethic was solid and just the overall experience was good. The head office always stayed in contact with me. The scheduling days where their people would come out and obviously weather has a scheduling portion to their schedule. So they always let me know when and when they were not going to be able to make it out due to what the weather was expecting to be. The cleanup was good. Like I said, on a large job you're going to find a couple scraps, little small pieces that were overlooked but overall in general the cleanup was quite good. I would tell other homeowners like I said they were responsive, they were friendly. I didn't really price out a lot of competitors but I felt the value and the quality of their work was on par with what I paid. So I would just say the overall experience was good. I'd give them a B+. I would recommend this company.”

Review by
09/30/2013

“They did a great job. They're a terrific company. I feel very highly about them. They were quick. They got it right. The figured out the problem; they solved it. The pricing was reasonable for the work they had to do. I've actually used more them once. Most recently, if I call correctly, we had a leak around the flashing of the skylight. They determined that was the cause of the leak and where it was coming from. There was some bad boards that had been rotted out, which they showed me. I could actually see into the attic what they were talking about. They fixed the skylight and removed the rotten boards that were around it. They put a couple of replacement shingles on because when they wanted to get the boards, it tore up some of the shingles. Then they reflashed the skylight and sealed it all. They did a good job. It took less than a day. I was very pleased. They get an A+. There were no complaints. They did a fine job.”

Review by
09/30/2013

“Shiners did some work for me before. It was very good. I'm very happy with it. I thought it was a good price. They did good quality work. They were in on time and out on time. I had a leaky skylight which they repaired and it does not leak; and they replaced a part of the roof. The cleanup went very well. I'll give them an A+.”

Review by
09/27/2013

“They did a roof, skylights, gutters, and some attic insulation stuff. They did it when they were supposed to, and they were very quick and efficient. They did a nice job and dealt with issues that came up. The quality of the work was very good, and the cleanup was fine. They finished all of the work in a reasonable amount of time. I chose Shiner over other companies because they were from our neighborhood, and a lot of people had used this roofing company. They've done probably half the roofs in our neighborhood. I would use them again if I had the need. I'd give them an A+.”

Review by
05/29/2013

“Very positive with them as well. We've used them for several things in the past 4 years: replacing roof, windows and siding. They're excellent with their clean-up as well. I would also give them an A+. The estimate they gave us was within 75 dollars of what we paid.”

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