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FEATURED REVIEWS
“I was expecting more of a mess or I didn't know what to expect after them having to go in the floor, but they did it really neatly. They cemented over everything and it looked very neat when they left. They were so organized and had plenty of help here and everyone knew what hey were doing in the line-up. It was easy.”
“I would like to recognize the entire crew who completed my work for their exceptional service.”
“I would like to recognize Roger for his exceptional service. He was very professional and did a good job.”
“I would recognize the team leader and the salesperson for exceptional service. The salesperson is the reason I went with them because I was strongly considering another company.”
“They exceeded my expectations because I was really impressed with the workmanship, what they actually did, and the quality of what they did.”
“Great at the sale but not very responsive when you have questions or need to make adjustments after the job is complete.”
“The salesman that we met with was a real gentleman. The foreman was exceptional.”
No review comments provided
“They came and fixed the problem that I had with the sump pump.”
“The whole team was exceptional!”
No review comments provided
“They did not meet my expectations.”
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No review comments provided
“I was expecting more of a mess or I didn't know what to expect after them having to go in the floor, but they did it really neatly. They cemented over everything and it looked very neat when they left. They were so organized and had plenty of help here and everyone knew what hey were doing in the line-up. It was easy.”
“I would like to recognize the Roger. He was good.”
“Would definitely recommend. Carlos & his team were on time, efficient, and kept everything sealed up & as clean as possible. Carlos reviewed the entire project beforehand with me to make sure I understood and agreed with the work that was to be completed. Start to finish took about four hours, which was impressive. Was very happy with the team & the work completed.”
“VALUE DRY is apparently not interested in communicating with its clients. I would not recommend the company to my neighbors/friends for that reason alone. VALUE DRY personnel do NOT treat the client with respect.”
“they communicated throughout the process and stayed till the work was done each day. Took pride in their workmanship.”
“Satisfied with waterproofing not with drywall repair team at all.”
“I feel rooked by this company because of my inexperience. They did the work the sales person indicated but much faster than he said it would take. Instead of three full days they worked the morning of each of three days. They did everything contracted for but tried to get me to change the scope of work so they did not have to dig a 70 foot trench to dispose of water. The trench was contracted for at $20 per foot. It is the only thing that was done on the third morning of work because I had not allowed them to do it any other way. Had I not insisted they would have finished the project with about 8 hours work for more than $17,000. There were a few hundred dollars of materials involved in the form of concrete, plastic pipe and plastic sheeting.”
“The project manager was very knowledgeable about what should be done. That made me want to invest in the company. I was very satisfied.”
No review comments provided
“They did a good job. Only time will tell how well it holds.”
“I would like to recognize RJ, the foreman, he was very good.”
“The estimator was honest but at the payment part I felt like I was buying a used car. Overall I would not recommend this company to anyone especially the kind of job they did considering I paid $4K!”
“All the guys who did the work were great.”
No review comments provided
“Professionalism, timely and courteous. Absolutely respected the work site- no mess of my house whatsoever.”
“I would like to recognize the foreman of the project Andy. Russ the sales person, and Robert. The scheduler who also helped with a few things Shad.”
No review comments provided
“All staff were friendly and professional.”
“Everyone who came out was great. The salesperson, the crew on the initial day, were all very nice. They even had to follow up with a radon situation we had. That was super helpful.”
“I would like to recognize the estimator, Brittney, and the project foreman for their exceptional service. They all did a great job.”
“I would like to recognize the salesman and original project manager for exceptional service.”
No review comments provided
“I can not remember her name, but the lady who did the contact was friendly and maintained a positive optimistic attitude.”
“The salesperson was good.”
“Value Dry Waterproofing met or exceeded my expectations in regards to quickly finishing the project.”
“Both crews were great.”
“I got them from Best Pick Reports, I use that a lot and it has been successful with the people I find through there.”
“Value Dry Waterproofing met or exceeded my expectations in regards to time. They were suppose to take 3-4 days and they completed it in 2.”
“I liked that they cleaned up after themselves and left everything in an orderly manner.”
No review comments provided
“I would like to recognize the salesman. He was really good.”
“They met/exceeded my expectations in all areas. Their customer service and work they did was great. They were quick and efficient.”
“I would like to recognize the entire crew who completed my work for their exceptional service.”
“I would like to recognize Roger for his exceptional service. He was very professional and did a good job.”
“Rauel the foreman provided exceptional service.”
“I would like to recognize my salesperson for his exceptional service.”
“I think his name was Ramone. The supervisor was super on the job.”
“We had several people out and they were all really good.”
No review comments provided
“The only thing that weird was that the guy who estimated the job said it would be a one-person job. When the installer came he said that it was a four-person job. He so happened to bring another guy with him but they were there all day. I took 12 hours to do the job. He was very mad because the guy misrepresented the level of work that had to be done. They had to move the HVAC system to install the drain. It could have gone a lot smoother.”
“The final work product was exceptional.”
“The job was done well but they did not show up when they said they would after I had already taken off work.”
No review comments provided
“I would like to recognize Brittney for her exceptional service. She was nice.”
“They lie about the product and the materials they are using.”
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“We did some waterproofing in our basement and it didn't solve the problem. We are a little disappointed that we were recommended a certain service for a significant amount of money and it didn't make a difference.”
“They exceeded my expectations with the timeline.”
“They quickly came back and rectified the problem. I was satisfied with their speediness and effectiveness of getting this resolved. They admitted their mistake and fixed it quickly.”
“We paid to have a system installed in our basement and we had flooding after it was installed. We had someone out to do some additional work, which they did do for free, but we have had a couple of flooding incidents since that was done. As of now our problem is still unresolved.”
“I would recognize the team leader and the salesperson for exceptional service. The salesperson is the reason I went with them because I was strongly considering another company.”
“I didn't appreciate the sales pitch thing.”
“Value Dry met all our expectations in all areas.”
“I was the most satisfied with their professionalism and their work ethic.”
“I was satisfied with their overall performance and the timeliness of the work.”
“Value Dry met or exceeded my expectations in terms of their timeliness.”
“The basement has no water coming in.”
“I would like to recognize the salesperson and the installer for their exceptional service.”
“I was most satisfied with the lead contact and worker. He was extraordinary.”
“I would like to recognize Shad for his exceptional service.”
“I was satisfied with the professionalism of the work.”
“They exceeded my expectations because I was really impressed with the workmanship, what they actually did, and the quality of what they did.”
“The first group did not meet my expectations at all, but Danny made good on what the commitment was in terms of what I was told was supposed to be done. He kept the word of the company.”
“They fixed the area they said they were going to fix in a timely manner, but they were wrong in diagnosing the issue.”
“I was satisfied with them because I guess timing was great. They were quick and able to take care of us rather quickly. The timing was very sufficient.”
“Overall I am satisfied with the resolution of my problem.”
“They went above and beyond They did a little extra for me.”
“I would like to recognize the guys that did the work. They were very good.”
“I was very pleased with how quickly they did the job. The system itself has worked perfectly since.”
“They exceeded my expectations in the completion of the project.”
No review comments provided
“They installed a french drain for me and the first time they installed it was done incorrectly so my basement flooded twice.”
“They did the work at time at the price they quoted and they didn't make much of a mess at our place. They did a waterproofing job. It's fine. We didn't have them do any of the drywall work. It was just foundation. I'd give them an A.”
“They were great. They did a good job and they were efficient and reasonably priced. They did waterproofing for me. Everything looks great, no problems. I'd give them an A overall. The quality of work was great.”
“Value Dry had very good service. They had very good communication and efficient, effective work. They did waterproofing. Everything is looking good. It's all working fine. I'd give them an A.”
“Their work was positive, but I wouldn't go so far to say I had a customer service experience with them. They did waterproofing. Everything is working up to standards. I'd give them an A.”
“They were on time, they were very efficient, and they cleaned up after themselves. I didn't have any problems. It was waterproofing. Everything is looking good, and they did follow up.”
“From start to finish, it was a simple process. They did a waterproofing job for me. Everything looks excellent. The customer service was excellent. I'd give them an A.”
“The work stood out to me. They took their time and did the job right the first time. They had pretty good customer service. Overall, I'd give them an A.”
“They did work for me a long time ago. It was good. We were satisfied. They did a waterproofing job. I'd give them an A.”
“My superintendent worked with them, but everything was good. I'd recommend them and give them A's down the line.”
“It went well. It was fine with no issues. They did a waterproofing job. We had no issues. I'd give them an A.”
“The salesman was great. He came out on a weekend evening because we had so much water, and he drove very far to get there. He was very conscientious and then the workmanship was good. They were quick, and they cleaned everything up. So, it was a very good experience. It was a waterproofing job. I'd give the overall experience an excellent rating. I think they really did a good job. I would highly recommend them. I think I've already recommended them.”
“Value Dry did my French drain. The customer service made them outstanding to me. They were friendly. I liked their work. They did waterproofing. They broke up a concrete basement, put French drains in, and then put concrete on top of it. I was overall satisfied with everything that was completed. I'd give them an A.”
“We really leave all their stuff down here. A whole side of the house spread because they should have had the drain out of the house. That definitely needs to be redone. This was a waterproofing job. The customer service was also negative because they broke the sink downstairs. We had to go back and forth and they finally gave me $2000. I'll give them a D-.”
“They were on time. They were very clear in the process, in explaining the process. They did waterproofing. It was a sump pump. They did waterproofing and installed a sump pump. Everything is looking good. The only issue I have that was a concern to me was they didn't put the carpeting back the way it was. So, I still have a gap between the baseboard and the rug. There was a space. That was really my only concern. I'd give them a B-.”
“It was fine. They did the waterproofing. It was a little bit of high pressure on the sales side. There was a lot of, 'Oh, you'd better do it right now.' That was a little weird. I'd give them a B. There's nothing that really stands out.”
“They waterproofed the basement. Everything looks good. I'd give them a B+.”
“They were protecting the outside of the foundation. They did good work.”
“I have no complaints. It was excellent work. I'd very likely recommend them to someone. ”
