No review comments provided

“We did some waterproofing in our basement and it didn't solve the problem. We are a little disappointed that we were recommended a certain service for a significant amount of money and it didn't make a difference.”

“They exceeded my expectations with the timeline.”

“They quickly came back and rectified the problem. I was satisfied with their speediness and effectiveness of getting this resolved. They admitted their mistake and fixed it quickly.”

“We paid to have a system installed in our basement and we had flooding after it was installed. We had someone out to do some additional work, which they did do for free, but we have had a couple of flooding incidents since that was done. As of now our problem is still unresolved.”

“I would recognize the team leader and the salesperson for exceptional service. The salesperson is the reason I went with them because I was strongly considering another company.”

“I didn't appreciate the sales pitch thing.”

“Value Dry met all our expectations in all areas.”

“I was the most satisfied with their professionalism and their work ethic.”

“I was satisfied with their overall performance and the timeliness of the work.”

“Value Dry met or exceeded my expectations in terms of their timeliness.”

“The basement has no water coming in.”

“I would like to recognize the salesperson and the installer for their exceptional service.”

“I was most satisfied with the lead contact and worker. He was extraordinary.”

“I would like to recognize Shad for his exceptional service.”

“I was satisfied with the professionalism of the work.”

“They exceeded my expectations because I was really impressed with the workmanship, what they actually did, and the quality of what they did.”

“The first group did not meet my expectations at all, but Danny made good on what the commitment was in terms of what I was told was supposed to be done. He kept the word of the company.”

“They fixed the area they said they were going to fix in a timely manner, but they were wrong in diagnosing the issue.”

“I was satisfied with them because I guess timing was great. They were quick and able to take care of us rather quickly. The timing was very sufficient.”

“Overall I am satisfied with the resolution of my problem.”

“They went above and beyond They did a little extra for me.”

“I would like to recognize the guys that did the work. They were very good.”

“I was very pleased with how quickly they did the job. The system itself has worked perfectly since.”

“They exceeded my expectations in the completion of the project.”

No review comments provided

“They installed a french drain for me and the first time they installed it was done incorrectly so my basement flooded twice.”

“They did the work at time at the price they quoted and they didn't make much of a mess at our place. They did a waterproofing job. It's fine. We didn't have them do any of the drywall work. It was just foundation. I'd give them an A.”

“They were great. They did a good job and they were efficient and reasonably priced. They did waterproofing for me. Everything looks great, no problems. I'd give them an A overall. The quality of work was great.”

“Value Dry had very good service. They had very good communication and efficient, effective work. They did waterproofing. Everything is looking good. It's all working fine. I'd give them an A.”

“Their work was positive, but I wouldn't go so far to say I had a customer service experience with them. They did waterproofing. Everything is working up to standards. I'd give them an A.”

“They were on time, they were very efficient, and they cleaned up after themselves. I didn't have any problems. It was waterproofing. Everything is looking good, and they did follow up.”

“From start to finish, it was a simple process. They did a waterproofing job for me. Everything looks excellent. The customer service was excellent. I'd give them an A.”

“The work stood out to me. They took their time and did the job right the first time. They had pretty good customer service. Overall, I'd give them an A.”

“They did work for me a long time ago. It was good. We were satisfied. They did a waterproofing job. I'd give them an A.”

“My superintendent worked with them, but everything was good. I'd recommend them and give them A's down the line.”

“It went well. It was fine with no issues. They did a waterproofing job. We had no issues. I'd give them an A.”

“The salesman was great. He came out on a weekend evening because we had so much water, and he drove very far to get there. He was very conscientious and then the workmanship was good. They were quick, and they cleaned everything up. So, it was a very good experience. It was a waterproofing job. I'd give the overall experience an excellent rating. I think they really did a good job. I would highly recommend them. I think I've already recommended them.”

“Value Dry did my French drain. The customer service made them outstanding to me. They were friendly. I liked their work. They did waterproofing. They broke up a concrete basement, put French drains in, and then put concrete on top of it. I was overall satisfied with everything that was completed. I'd give them an A.”

“We really leave all their stuff down here. A whole side of the house spread because they should have had the drain out of the house. That definitely needs to be redone. This was a waterproofing job. The customer service was also negative because they broke the sink downstairs. We had to go back and forth and they finally gave me $2000. I'll give them a D-.”

“They were on time. They were very clear in the process, in explaining the process. They did waterproofing. It was a sump pump. They did waterproofing and installed a sump pump. Everything is looking good. The only issue I have that was a concern to me was they didn't put the carpeting back the way it was. So, I still have a gap between the baseboard and the rug. There was a space. That was really my only concern. I'd give them a B-.”

“It was fine. They did the waterproofing. It was a little bit of high pressure on the sales side. There was a lot of, 'Oh, you'd better do it right now.' That was a little weird. I'd give them a B. There's nothing that really stands out.”

“They waterproofed the basement. Everything looks good. I'd give them a B+.”

“They were protecting the outside of the foundation. They did good work.”

“I have no complaints. It was excellent work. I'd very likely recommend them to someone. ”

“The work was excellent across the board. I have no complaints. I'd recommend them.”

“My experience was very positive. There was some dampness on the walls, but nothing on the floor. They did a great job. They were in and out of here in one day, and they were very nice. They deserve an A+. I really think they were great, and I have no complaints. ”

“It looks good, and the work was done great. They did waterproofing; I had some damage under there. They get an A from me.”

“They did an encapsulation for the basement. They were a reasonable price and offered a good service. I'd give them an A.”

“It was a very positive experience, and we were very pleased with their work. They did the whole basement. They dug it all up and transformed the basement. I think they’re an A overall.”

“Value Dry dug up the footer and put in a new sump pump. They basically delivered on time and told me exactly what was happening, as it was happening. I'd say they get an A. Everything was good, except there was one issue. Where the concrete was used in the footer, some areas had cracked, but no water had seeped out.”

“My experience was absolutely positive. They waterproofed our basement. They were extremely efficient and matter-of-fact with their plan of action. They told me what they were going to do, came in, stuck to the plan, and they were out ahead of schedule. They did a fantastic job. I absolutely give them an A+. ”

“We had a drain that was not draining, so we had them fix that. They were so clean, smiley, kind, and good. I'd give them an A, though I'm going to have to see how recommending them goes after it rains really hard a few times. We have a drought going on, and there's been no rain to speak of for a long time.”

“We had two problems, so I have to separate Value Dry out from the problem in the basement. Basically what we were getting was groundwater and flooding coming in the basement. What Value Dry did was to build up the top step and provide a barrier against the water coming in. So they did cement work.”

“It was a pretty positive experience. They put in a sump pump and a window well. I wouldn't recommend them, though, because in hindsight, I don't really think I needed a sump pump. I can't really say they did excellent work, but what they did was alright. It was good, but there were slight issues across the board.”

“Value Dry did a French drain installation. I like that when I discovered a problem, they fixed it. I’d give them a B rating. They accidentally pulled out and concreted over the only existing drain in the basement that I use when I wash the floor. They had to come back, find a new piece to go in it, take away the concrete, and redo it.”

“I think, overall, it was OK, but they really pushed us, and the price was really high for waterproofing in the basement. I didn't like the price and that they really pushed for the contract. It actually cost much more than I guess I wanted. It was higher than other companies. I think my overall experience was in the middle, maybe like a C or a B- grade. I think they actually sub-contract. I feel, overall, it was still kind of OK, but I did expect more because the price I paid. I think they sub-contracted to some other small company to do the work.”

“Value Dry was great. They did new French drains, waterproofed the walls, put in window wells, did the drains for the window wells, and put in a sump pump. They were efficient and worked hard. They were up front. They cleaned everything up when they were done, and they were very, very nice guys. I would say they were excellent overall, an A+. ”

“They did waterproofing of a basement, added an extra sump pump, and did some other stuff about a year ago. They cleaned up well. I'd give them an A rating. I would recommend them.”

“They did waterproofing for us, and so far it's an A. I have a future job scheduled, but for the job from last year, their grade would be an A+. We've already recommended them to others.”

“It was definitely a positive experience. They put in a French drain and a sump pump. I give them an A grade.”

“It was generally a positive experience. They did waterproofing for my basement. I liked their professionalism. I would probably give them an A.”

“Value Dry was really neat and organized. They had to do some demolition on the concrete, and they used these plastic barriers to keep the dust from going anywhere. The workmanship was good. I'll give them an A because there weren't any issues.”

“They did basement waterproofing. I would probably give them an A-.”

“They did a French drain in my basement. They earned an A.”

“My experience was positive.”

“It was a positive experience, especially since they were taking our walls down. There was water damage there, and I had to get new walls put up. They came in, they took the carpets up, they took the walls down—it was a complete job. I'd give them a B. I'm not sure if I'd recommend them because I think there would be a cheaper company than I used.”

“It was excellent across the board and completed with no complaints. I would recommend them if anyone asked.”

“I thought they did a good job. It was excellent, with no complaints. I'm one hundred percent likely to recommend them to someone.”

“They were very professional, courteous, did their job for the scope of work. They ran a drainage line through my crawl space and installed a sump pump. I chose them because of cost and availability. I would give them an A.”

“Value Dry did crawl space waterproofing and encapsulation. They did what they said they were going to do, and I liked the way they proposed to do the job as opposed to some other companies. Their customer service was fine. I would give them an A.”

“They were fast, they cleaned up nicely after they were done, and they told me everything they were going to do. They waterproofed one entire wall of the basement. They just seemed very competent, so I chose them. I would say A.”

“They did everything that they said they would do, and anything that there was any issue with, they went back, reviewed it, and took care of it—no questions asked. They installed interior perimeter drains. I'm a contractor myself, and I've dealt with a lot of these companies, but Value Dry was interested in solving the problem, not just selling me what they do.”

“I am very satisfied. They had lovely customer service and exquisite work, and everything was beyond expectations. They made my wet garage into a dry garage. I liked the professionalism of the representative, there were no hidden costs, everything was exactly what they said it would be, and they delivered exactly that and even more. They’re definitely an A+.”

“It was fine. They fixed the problem and did what they said they would do. They got in here, did the job, and left. They repaired the foundation, removed mold, waterproofed, and did gutters. It took a week. Our church used them—several churches in our area have used them, and so have several other businesses; that’s how I found them.”

“They were Johnny-on-the-spot when they said they would be here, and as far as I know, it's completely waterproof. They waterproofed the entire lower portion of my basement and storage area. They did a trench all the way around it and put pipes and two sump pumps in. When my basement was wet, I just called around, and Value Dry Waterproofing came out and told me very positive things. I said, ‘OK, I'll go with you.’ It's a very good job, so it’s an A for them.”

“I thought their service was very reasonably priced, they did what they were contracted to do. They did it quickly, efficiently and cleanly, very very good. I'm very pleased with them. They did some inside waterproofing, installation of a sump pump and installation of a French drain. I think it was their presentation that made me choose them. I called them, told them what my issue was and they sent out a package of material that was very professionally done and I spoke to them and they seemed to know what they were about. A+, they did excellent.”

“They were able to complete the work in a third of the time that they estimated—that was probably the best part. They did a great job, and we haven't had any issues. They did a basement crawl space encapsulation. After they were completed the work and while they were walking us through, they answered any questions we had. They were thorough in letting us know exactly what was done and if there was any maintenance needed on our end or any things to look at and monitor. We haven't had any problems, so it's been good. We chose them because the vice president of the company came out to give us the initial consultation, and he seemed very knowledgeable and thorough.”

“There were some errors and some problems after the initial waterproofing that they came back and fixed without objection, complaint or reservation. So the first job wasn't done completely but they came back and did it until it was done to my satisfaction. They provided an interior waterproofing system for a basement that was leaking. When they installed the waterproofing system around the door frame they cut the corner improperly and created sort a vent where the water then came in at that juncture right underneath the door and caused flooding after the initial repair was made and the concrete was poured. Within 24/48 hours of me notifying them they had somebody there within 2 to 3 days, they jack hammered up the concrete and reinstalled the weeping system and then relayed the concrete. I chose them for price, they were very cost effective and they were also very informative and they treated me with respect. I would give them a solid A.”

“They were great. They had a good estimate, it was thorough, it was reasonable and they did the work simply and on time. It was great. They did basement waterproofing and exterior waterproofing. I had a crack in my wall and they had to seal it up. I got bids from a number of companies and I liked the presentation they made, they had the best price, most friendly salesman, and seemed like it was a good pick. I didn't feel like I could go wrong with any of the companies and they kind of won the bidding competition in terms of service, product, and feel. I will give them an A.”

“I like the fact that my basement hasn't leaked from the side they did the work on—that was the principal problem. We had groundwater getting in through the front of the house, and they devised a solution with a trench and a sump pump that solved the problem for us. The gentleman that worked with us was very attentive and competent. We were looking to solve a problem, and Value Dry Waterproofing did that.”

“The work was done quickly and efficiently. It's been a very wet year, but based on what we've seen, the product seems to have worked. They put a drainage system in our finished basement. I think Value Dry Waterproofing gets an A.”

“They did a good job, they were efficient. They encapsulated my crawl space. The salesperson was very thorough in explaining the procedure and what's involved. B+, the price was a little high but that's the only thing.”

“The work was done within the time specifications that we got from them, and everything was done professionally within the budget. They did a French drain around the basement with a battery backup sump pump.”

“They did the work they said they would do for the price they quoted. They did basement waterproofing. We chose them because we felt like their materials were of a higher quality.”

“Everything went well; we didn't have any problems at all. Their customer service was good. They waterproofed my basement. They were a referral from a friend.”

“I used them for waterproofing my basement. It was excellent—I didn't have any complaints.”

“It was fine. They did their job fine. They put in a new sump pump and cleaned out the drain and put in some new drains in the wall. B, they were good.”

“They were really professional and were able to explain the problem well and gave a solution to the problem. They didn't do any work, I just paid for the consultation.”

“They put five beams in when we had a wall that was caving in, and they also put in a sump pump. Their customer service was good.”

“I thought they were very organized and clean about their work. They worked on my basement and set up a perimeter outside for water control. Their customer service was very good.”

“Value Dry took us in sooner than they thought they were going to be able to, and they were in and out of our house in three days. It was clean, and they were very pleasant. They installed indoor French drains in our basement and a sump pump.”

“They are very good—they did an excellent job.”

“They were great. They were very quick, they did the job for the price they quoted, and they had a great presentation. They waterproofed a wall in our basement and installed a sump pump. Their customer service was very good. When we called, we had an appointment that day to do the presentation, and there were a number of financing options, so it worked out really well.”

“They put some kind of water pump because my basement was leaking. They did a very good job there was only one thing they put some kind of dehumidifier in my basement which worked fine but it is so loud, my goodness I never did call them back to see if there was anything they could do to make it less noisy but as far as all the other work they did it was very tidy very clean very prompt very professional so I was very happy with them. Except for that darn noise from the dehumidifier. Nobody lives in the basement so it's no problem and it serves its purpose but it's very very noisy I don't know if that was normal or if I bought a noisy piece of equipment. Customer service, everything was very good, very responsive they would show me everything they were doing, follow up. I never called them to complain about the noise so the financing everything was fine. As far as the service and the people are concerned no problem. The only problem was just the noisy dehumidifier but the main issue was the leaking basement so they did a very fine job on fixing everything for me. I'm very happy. I do have one complaint so it's an A-, if it weren't for the noise I would give them an A but it's my fault that I didn't call.”

“The whole thing wasn't positive, no, because the contractors that came that actually the water proofing put some extra stuff in here that they said that I needed it and charged me an extra $700, and I didn't need it. Because if I needed it, the guy that came out and assessed the job at first he would have told me that I needed it. So, no, I wasn't satisfied with that all. I would rate the overall experience as a D.”

“I ended up with Value Dry. They did a pretty good job. I was pretty happy with them. We had an emergency where the new pumps that they hooked up to flex let go and it was shooting all over. The guy came out that day and in about an hour fixed what he had to do. I haven't had a problem since. I would give the company a B+ rating because they had to cover some things up underneath and I don't think they did as good as they should have. The salesman was there and he said they were going to have a hepa vac maintain a negative pressure and I don't think they really did that. But all in all, it was fine. They did a decent job cleaning up, I had a little bit of tough stuff to deal with but it was good. I sure would recommend them to someone else.”

“Value Dry ended up doing the work for me. They did a good job. I liked the design work, how it flowed with my area. It didn't look like it was attached on it, it looked like it was a part of the original work. The main thing is I didn't have to call them back, they did it right the first time. They had good customer service, I would give them a B+ rating because I don't give anyone A ratings unless I deal with them a little longer than one project like that. But I would recommend them to someone else.”

“I think it was mostly the follow up that I liked. There were some problems, and they were very forthcoming trying to solve it and work with me on it. That was important to me. They encapsulated the basement. There was a smell that was very pronounced. They actually had to come in and put a venting system under the plastic that was there. There was more work that was involved. They did it. It seemed to have solved the problems. So far, so good. I don't know in the long run. I hope it stays good. I would recommend them. I would say excellent no complaints, and A.”

“They did a good job. It was something I'm not going to really complain about. The work itself that the main guy did was really, really good. I have no complaints. I'd say a 95, because I had a little problem with one. It's no big deal. They unplugged my portable freezer downstairs. I was more concerned about my ice cream than anything else. Other than that, they did a good job. The guy was pretty good. They waterproofed my basement. The work itself was done fantastic. In other words, I don't even worry about when it rains anymore. They did a very good job for me. I would recommend them. I have recommended them. I think I have another person now, that they are working with. Other than accidently unplugging, I mentioned it to the guy, other than that I am not going to complain. I ask him to replaced it. I never heard from him again. I'd give him an A-.”