“They were supposed to come back and put the black thing back where they did. I had some drainage things. We did put the rocks on and then the sand. Then there's the little, black waterproof thing. The man says it's like a roofing thing, but they just put it there to keep the water from going to the house, the water from draining near the house. Other than that, they just have to come and put that on there. They haven't put that on. Other than that, it was alright. They still haven't put that back; they took it apart. I'd give them a B. They didn't put it back. This is the third time we're dealing with this. This is the second or third time he's supposed to come back out here. I guess they know what they're doing because I don't know anything about it. Customer service is good. They're the only ones that I got to do it.”

“It was very positive. They're extremely customer focused. They put the customer first. They have a good plan of how they take care of your problem. In my case, we had a moisture issue in our crawlspace. I had three other companies come in and give me quotes and tell me what they're going to. None of them could step up to what they did or what they said they would do, and they did it. There was a moisture issue where they did an enclosure. They conditioned the space. They put down a vinyl liner and they put a liner installation in the wall in stop. They took out the installation and installed a dehumidifier. I'd give them an A+.”

“I spent a lot of money with JES to have the moisture under my house taken care of, and it was just a nightmare. It was just a bad experience and I will never, ever get JES again. They weren’t doing the work properly and the people they sent out didn’t know what they were doing. It was horrible. At the very end, there was a good guy that helped me with stuff. I will never get JES again. The overall experience would be a D.”

“It was more negative. They said I owed one thing and had to pay another. Secondly, they put a dehumidifier on my porch which had a three-year warranty. It was no longer working and it was still under warranty. It was more than three years. Well, they sold me a dehumidifier and told me it was older than what was under warranty. I had to pay them two thousand more. I wouldn’t recommend them. I'd give them a D.”

“It was barely positive. They still haven't finished yet. It would probably be better to talk to my wife. She was here during most of it. It looks like every time they sent somebody, they didn't have everything they needed, so they couldn't get finished. Anyways, it was kind of aggravating. They did the underside of our house. Coated it for mold. I'd give them a D. Customer service was fine.”

“George, the general manager, has been very, very helpful. It's been going on for a year and a half. Initially, they did foundation work and they did insulation. I believe they checked the part of the foundation. I don't know what to call that, but they did their part. I think that once they got focused on the job, they did a great job. I'd give them an A. I'd recommend them.”

“It was OK. I liked the fact that they accepted my change in decision to not do the entire job. It had nothing to do with their work, as much as the discovery that the water issue was not involved with the magnitude that we thought we had prior. They started a waterproofing job, but looking at it in total it was not required. I'd give them a B+.”

“We liked their customer service. We liked the actual work that they did. They had good, quality work. It was just the communication, the communication with the office staff regarding our appointment. They were prompt and reliable. It was drainage. They put in a drainage system in our basement. I'd give them an A.”

“For the most part, it was positive. I'd say a little bit better than neutral, but not 100 percent positive. The guy who came out and initially did the inspection was able to when the guy who did the work. They were able to rectify it. They did a kind of waterproofing. It was a repair. I'd give it an A.”

“They were just prompt. They did the job specially, cleaned up and pretty much did what they said. It was not really foundation. They had to install the interior French drain system in my basement. I'd give them an A+. I would recommend them.”

“They are a good company, on time, professional, knowledgeable, and finished the job. They did waterproofing. I'd give them an A+.”

“They did a good job. They did excellent work. I had no complaints. I would recommend them. I don't have a problem with them.”

“They're a good company. They did excellent work and I have no complaints. I'd recommend them.”

“They were great, straightforward, and explained everything. I would say A.”

“They did excellent work. I had no complaints. I would recommend them.”

“They did a crawlspace. They continued to come back and address the issue until it was fixed. I'd give them a B.”

“They did a good job at a reasonable price.”

“My husband and I are satisfied with the work that JES performed.”

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“JES provided a prompt estimate and then a timely repair for our damp basement walls. I would highly recommend JES to anyone with foundation issues.”

“When I called the office, the staff was very professional and patient, made sure I was taken care of and quickly scheduled me for service. Received an outstanding level of service from Demetruis and his crew. They quickly diagnosed the problems, corrections were made immediately. They also took the time to educate me on the process as they were working which was greatly appreciated.”

“The sales presentation was OK, but somewhat redundant since I had spoken with JES at a home show. The actual waterproof installation was excellent. The workmen were knowledgeable and explained what they were doing every step of the way. The supervisor was extremely helpful with solutions for any problems that came up during the installation. The negative part of the job was the inspection which failed since the paperwork submitted with the permit application was incorrect. The installation still does not have a passing inspection.”

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“The work itself was good but dealings with the corporation were poor. They did not provide any information on how the sump pump and any necessary maintenance even though they promised to do so. Coordination with sub-contractors was poor. Quality of work was good but very expensive for what they did.”

“Jose checked my crawl space to make sure that it was still sealed and that the sump pumps were working properly. He showed genuine concern for my property. The door to the crawl space was not securely done previously. He willingly took responsibility and fixed the problem. I was very pleased with his work.”

“Had posts put in and a sump pump last year. I've been trying to get an estimate on fixing ceiling by add a new post or something. Sales rep come out and said would come back with manager and never did. I can't get ahold of him. Need a estimate so I can move forward and get the repairs done. Maybe JES has to much work...,”

“The service tech inspected all elements of the system -indoors and outdoors. Of particular note is that he found that the installation of the sump pump was deficient. The connections did not allow adequate access to inspect the check valve. So, he made a reconstruction of the pipe connection so that he could gain access to the check valve. Kudos to him.”

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“Great bunch of guys who know what they are doing! Job turned out a little more complicated but they handled it with ease and professionalism.”

“Work was done on time and at price quoted. To date all previous problems have been addressed. On year follow-up review for sum pump was quoted at $25., which offer was declined as too expensive.”

“The service was performed for the price and in the schedule and time framework established. The workers were courteous, and punctual. The sales rep was great. The installation was done in the spring of 216, and after some torrential rains, all seems fine. No more flooding!”

“As I knew from 2 years ago that my kitchen floor sagged, and there being a crawl space below, and I was now again remodeling the kitchen again, I decided it was time to fix the sagging floor. They came over right away, I had to wait a few weeks, but they did a beautiful job, added 3 more posts to hold up the 22-foot long middle section of my split level home, and added all new insulation under the floor, put down beautiful protection from crawl space dampness. Looks and feels nice and dry now. No delays in getting work done, etc.”

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“The work took longer than they planned and it was difficult to get it done in a timely and convenient manner. We contacted them regarding a few items that were not completed; we sent them a punch list. They have never responded to that list so there is minor work still to be done. Once they had our payment they were unwilling to come back and finish. We had to contact them to remind them that they installed a smaller dehumidifier than what was originally quoted and the price needed to be reduced.”

“Several years ago JES repaired a crack and water leak to our basement wall. At that time they also improved our original sump pump system. Since then they have provided annual checkup service to their work. The most recent service was to correct a leaking exhaust pipe from the sump pump. The repair was done quickly and we have had no other problems.”

“I was lied to and almost ripped off. I was told that my home would need sump pump, scheduled to have this work completed 3 months down the road. I decided to cancel that request because I actual found out why I had water coming into my home. I decided to still have my down spouts routed away from my home. I was told by the sales rep that I would still have to pay for a $1,5 permit (which it only cost $1 for a permit from the county). JES sales rep wanted to also charge me more for each downspout because if I was not having a sump pump put in. I was told by management that there cost for down spout routing cost the same for each spout no matter the work. After having management visit my home to provide a new estimate. His estimate was almost $2, less then what the sales rep was trying to charge me.”

“In every visit to this point JES has been courteous, punctual, responsive, efficient and clean. I am so far very satisfied with the drainage system they installed and the maintenance that they do. I'm very pleased that they call me when maintenance is due. I would not hesitate to use their services again in future for more expansive foundation work/repair.”

“Quality work, very pleased with the end product. Onsite manager explained what they were doing. They cleaned the area daily and were respectful of my property and my neighbors.”

“I will have better position of consideration of reliability after annual service inspection scheduled on August 9, 216.”

“From front to end, a very positive experience. The system has been in place for a year and has been fully tested and it's working exactly as designed.”

“Looking forward to using them again for some other work.”

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“I  loved the JES service personnel and the workers. They did a great job and I would highly recommend them to friends and family.”

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“The final product should resolve our initial issue with our foundation, but only time will tell. The first attempt to repairing the foundation crack wasn't done correctly and they had to come back to redo. Overall, we are satisfied with the work performed and haven't had any water issues since (but we also haven't had as much weather since. So really, only time will tell!)”

“I  called JES because I had a wet area in the middle of a basement room, and there was no leak in the ceiling. I was very impressed with the technician that came to evaluate/diagnose the problem. He was very knowledgeable and quickly diagnosed the problem, and was able to explain both the problem and remedy in layman's terms.”

“All  employees of JES that we dealt with were very professional. Mike Kut gave a great explanation/overview of the process when he came out to provide an estimate. Communication from the office staff (Heather and Sidney) was great, timelines were accurate. The workmen (Demetrius, Matt, Jared, Alex) were polite, prompt and neat. The work was done quickly, with minimal interruption of my day. The guys used drop cloths and plastic sheeting to minimize the dust and mess outside the immediate work area.”

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“The workmen dug a trench through the concrete basement floor to lay a pipe system to divert water to a sump pump. This prevents the water that usually floods the basement from doing so. They removed the plastic barrier that prevented concrete dust from penetrating the rest of the basement. They removed all the tiles, concrete, and accumulated dust to their refuse container and left the basement neat and clean. This was all accomplished in much less time than they had predicted. They were friendly, knowledgeable, professional, and fast. I would recommend them to anyone with a problem. My initial contact was with Mike, a great guy.”

“They waterproofed a crawl space and installed a new sump pump in it for me. The work and materials were great. The communication was terrible. Our salesman was an hour late for our first meeting. He told the crew to only bring half the supplies they needed because it was a two day job, after telling my wife and I that it was a one day job. The workers told us they would have finished in one day if they had been allowed to load up enough supplies. No follow up at all from the company regarding failed promises.”

“Filled in hole in crawl space Placed vapor barrier on floor of crawl space Installed dehumidifier and sump pump in crawl space Positives: Came on time, courteous, did the job well, cleaned up. Negatives: Initial estimate was way too high and recommended more than we needed; second estimate was more in line with what was necessary. Also, I wish they had tested out the sump pump before leaving. Overall positive experience.”

“a beam in my living/dining room was sagging; JES went into my crawl space and leveled the beam and insulated my crawl space. Experience was positive - JES did not attempt to get me to do more work; to access my crawl space the water heater had to be removed; JES did not try to get me to hire them for this; all of the employees were very professional and polite; they also wanted to ensure I was completely satisfied.”

“I had the plastic put on the walls and ground of my crawl space, also the insulation, under the first floor. The person doing the did not show me what he and his group did. His workers spoke NO English and He did not speak English well, hard to under. When they were done He did not offer to show me what He had done . There was material left and He did not tell me what it was for. He was not friendly. He said he would send me pictures of the completed work-- never got any”

“JES installed four push pillars beneath the corner foundation of my house. The weather was horrible with frozen ground. They were unable to use power tools. They couldn't close the crack in my wall. Their backhoe wouldn't start and leaked fuel on the ground leaving a dead spot in the grass. They did come back after a month when the ground thawed and back filled the trench and pointed the crack, but now my basement door is beginning to stick.”

“replaced pumps and battery. signed up for service policy. once the repairman came the job was done well. the only problem is that your facility in in Virginia and service response is long because if the distance to my house. I also requested a copy of the service policy on my pumps and received no reply. this request was brought to the repairman and also the office in Virginia at least 4 times. I still don't have a copy of policy.”

“The work crew replaced my sump pump and installed a WaterGuard waterproofing system. The entire process was handled in a very professional manner. All of my questions concerning the issues I was experiencing inside my home were answered by the JES sales representative. The work crew arrived on time and completed the work as promised.”

“JES installed jacks under our house in our crawlspace and also encapsulated the crawlspace. The work they did looks good, but I don't know if it is really going to fix our house's problems. I kind of feel like we were taken. The original salesperson just told us what we wanted to hear. Everyone else at the company has been pleasant.”

“We had a leak in the basement wall - ground water from outside. JES dug out the area affected outside and placed a seal over the area, and replaced the dirt. They sealed the inside and traced the crack to make sure they had it all. Positive: A rep came right away. He was knowledgeable and polite. The work crew came within a day or two and finished the work the same day.”

“Complete clean out of a very large crawl space. Leveled the ground, laid drainage tile, drainage mat, insulating wall boards, complete coverage with clean space encapsulating material, 2 sump pumps with battery back up, and a sanidry dehumidifier and filter system. Professional, and friendly service from start to finish.”

“JES repaired two cracks that appeared in our foundation less than two years after the house was built. The builder wanted to do a Band-Aid repair that we weren't happy with, so we obtained input from JES and one other company and decided to go with JES because of their professionalism and knowledge.”

“JES put in two sump pumps with drainage piping, barriers and a dehumidifier Construction phase was positive. Planning and follow up were marginal at best. At the recommendation of the initial consultant, we removed all of the insulation under the floor. Contract had it that insulation was to be replaced by JES. On site foreman said this was a mistake and consultant confirmed. OK that it was a mistake, but would had like to known that so I could had saved some insulation. MES barrier and insulation only covers foundation. From the foundation to the bottom of the floor, we are now exposed without insulation. I will need to invest a few hundred more on buying additional batting that could had been saved with proper communication. There has been no follow up on the installation by JES.”

“Encapsulated the crawl space under our family room and kitchen. Installed a sump pump and dehumidifier and all associated plumbing to reduce humidity and move out water that occasionally pooled in the crawl space days after heavy storms in the area. Still sorting things out: does it really improve heating of our home, does it indeed lower humidity in the home, and others. Work done was very professional. Installers did a good job, apparently. I dealt with this firm twice. The first time I was searching for info and just didn't get a good feeling about the first salesman, now gone. Second time worked out better and we went forward. Surprised that cost of the setup we purchased had jumped nearly 20% in a little over a year.”

“JES installed 12 SmartJack support posts in my crawl space to correct foundation problems in my home and to prevent foundation issues in the future. In addition, JES installed their Clean Space encapsulation system in my crawl space to prevent humidity by isolating my house from the earth. My experience with JES was positive because of the professionalism of the company. Customer satisfaction, honesty, hard work, and being courteous to the customer are qualities are not found very often in businesses these days. From the people scheduling the appointments, to the on-site visit, to the actual work being done, every JES employee that I encountered was knowledgeable, professional, polite, and had my interests in mind. The bottom line is that they did exactly what they said they were going to do—no bait and switch tactics.”

“JES foundation put a sump pump in our basement and installed a liner system for one basement wall. The interior work was excellent. However, they failed to install the discharge line properly: they did not put in an air gap, they did not discharge from a small line into a larger line at the air gap. In addition they did not bury the discharge pipe below the frost line. When I mentioned that the discharge line would freeze in winter and back the water into the pump and ultimately the basement, their technician told me not to worry. I made them come back and install the line properly a second time. The had to dig underneath a brick walkway (the bricks came out easily and were only over a sand foundation), but they did not take care to reinstall the brick back into their proper place. A very negative experience when you have to force a company to come back a second time to do a job properly.”

“Put two types of material down on ground and up to floor on all four walls to stop mold and water leakage into crawl space ( which is about 7 feet tall), and installed a new sump pump. Two walls had cracks, one of which was bowed inward, and they installed steal beams 4 feet apart to secure the walls. After a 90 day period they will readjust. Also they replaced a floor joist and about 6 feet of the sill on top of the wall that was rotted out. I was impressed with the professionalism and speed of the workers and how good a job they had done. But, a few weeks after the work was done, I discovered because of replacing the rotted wood, our sliding glass patio door wouldn't open. When another person came to inspect, he was told it wasn't in the contract to fix the door and would charge me to fix it. I am having the door replaced by another company.”

“They made a drain trench in my crawl space and installed a sump pump and a waterproof 'curtain' over the crawlspace walls. Subsequently, they installed a power dehumidifier in that same crawl space. Also, they ran a drainpipe out from the crawlspace to the yard outdoors and an outdoor drain to facilitate the removal of water from the area near the house. The outdoor drain was not properly installed (initially); but, upon being advised of the problem they took corrective action promptly. Since I have limited mobility I can't crawl around in the crawlspace. Therefore I have to rely on them to do so when they come out for their annual inspection. It would have been nice to do a better job of cleanup after the work was done in the crawl space; but, their workmen seem to be reluctant to accept that responsibility. As reflected in my earlier remarks, the initial installation required correction; but, they took corrective action when that was called to their attention. So, there are both the negative and the positive aspects of my experience with them. If the original installation had been done properly and completely taken care of, my experience would have been classified as positive. They did the work on schedule and that was appreciated.”

“They added several new piers underneath our house that was supposed to reduce or eliminate the floor squeaks and wall hairline cracks. The floor squeaks are alive and well - in fact, they have increased. We paid $10K thinking that this would eliminate the squeaking but it did nothing to help that. The first man to come and visit to assess the situation seemed to be knowledgeable and did a lot of measuring both inside and out (in the crawl space). We never saw him again (he left the company). For the installation, we got a group of Hispanic workers which left us wondering - where was the engineer to supervise what they were doing? We did call and ask JES to come to evaluate the work a few months later, but they instead sent a Hispanic man to adjust the jacks under the house. The squeaks have increased now across the room and are no longer confined to just a few spots. Ditto for the work done under our master bedroom. I had higher expectations from JES that this - $10K is a lot of money to put out of pocket for no resolution to the problem. I am sure, however, that the house is nicely jacked up and secure on its foundation - its just that the problem we were trying to correct has not been fixed.”

“Interior drain around perimeter of basement wall. Installation of sump pump. Workers ran into several problems during installation, including hitting my main water pipe, flooding my basement and requiring me to hire a plumber to come fix it. This also required the presence of a rather grumpy project manager. There is a valid argument to be made that the workers can't be blamed because they couldn't know where the water pipe came in, but the fact remains that this was my experience. Customer-focused companies would swallow the mistake and pay for the plumber to fix it; they did not do this for me.”

“JES encapsulated my crawl space, dug a trench, installed a French drain, and installed two sump pumps. Overall, JES was extremely efficient and got the job done within the time frame that they promised. I had originally engaged another contractor to do this work, but when they started it was clear that they were in over their heads, and we parted ways after they removed their shoddy work. I then hired JES, and they knew exactly what they were doing. There were a couple of small issues after the work was done where some water was leaking into my crawl space because they hadn't sealed the space around the sump pump pipes, but they addressed the issue quickly and without any hassle.”

“JES installed I-beams to straighten our basement wall and also installed a waterproofing system. The experience was both positive and negative. JES couldn't start the job until 6 weeks until after the original date we were quoted. Then the original system we wanted couldn't be installed due to boulders and tree roots so we had to wait another 3 weeks to get the beams ordered and delivered. All of this delayed our moving into the house. On the positive side, all the employees of JES were polite and stayed in communication with us. The actual installers were polite and did an excellent job of cleaning up after themselves. The products used were very good.”

“JES inspected a mold infestation in the basement and determined that it was originating from the middle of the wall facing the outside. A six-foot by seven-foot section of drywall was removed along with the carpet and lower drywall over the entire walled section all the way to the sump pump. A large dehumidifier was also installed along with a drainage system below the corner of the affected wall and the floor to the sump pump. The most positive parts of the experience were that the installers were considerate of our needs and responsive to our questions and that the quoted price matched the actual price of the work when it was completed.”

“JES installed weep holes and a French drain at the foundation of my garage. Their solution fixed my problem.”

“installed French drain in basement good work”

“Repaired cracks and reinforced Quick work and very polite. Also cleaned up after job.”

“French drain And infuse polyurethanes undergroung Coordination of work is not good”

“They did basement water proofing. They were very clean, professional, and prompt.”

“They installed French drains in my leaky basement. They were very efficient, and the system they installed seems to be working.”