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“Repair technician who followed up on the initial install was great”

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“the fellow that sold us on the repair, don't have the paperwork in front of me to find his name”

“Michael Burgess, the rep who visited the site and made the recommendations for repairs was very knowledgeable and did an outstanding job of describing needs and services that JES would provide. Rudy Gonzalez who was the employee who was responsible for the job did an excellent job of keeping me informed of what work was being done and why. He and the crew arrived in a timely manner and were always available for any questions or concerns. Both of these gentlemen were very polite and easy to work with.”

“The workers that did the work but I don't remember their names.”

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“We were very satisfied with the work that was done to correct our foundation issue.”

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“JES employees were courteous, explained exactly how they were going to complete the repair. The were on time, polite and efficient. Very satisfied with their work”

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“Edward Greene, James Smith, Joe Donahue were conscientious workmen.”

“The entire process from beginning to end was satisfactory.”

“We haven't had any water as yet so that is a good sign although the system hasn't been really tested as yet.”

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“Yes, outstanding communication with the representative (forgot name) during early consultation. I mean excellent knowledge and presentation!!”

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“It has been so long since this work was done, I can't recall names but everyone worked hard and completed the job to my satisfaction.”

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“Demetrius Cooper was excellent example of staff quality we dealt with. We were impressed with two workers on their skills and professional attitudes.”

“Russ Nagel, and most especially the wonderful crew that had to do the dirty work on Dec 26. God bless each of them.”

“All three members of the crew who worked on our property - they were all great!”

“work crews were very nice - very courteous and clean with their work. last part of project took 2 1/2 days and they left work site very neat each night and on completion.”

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“They came in, did the work, left and everything was good. It was a little expensive but the work has held up and it has been a few years since then. They gave me a guarantee and I have not had any problems over the years. I was most satisfied with their professionalism.”

“The guys that came back to do the drywall replacement did the best work ever, but it was dusty. Also, the last repairman, Barefoot solve my problem.”

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“Added electrical outlet and installed a sump pump with battery back-up”

“Drywall and waterproofing work.”

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“I was very pleased with the work. They took an unusable space and made it very usable.”

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“The communication with the initial foreman was very good, and Michael from Virginian Beach who came on the follow up visit was excellent.”

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“It has been too long, I don't remember their names. They all did an outstanding job with timeliness and work ethic. All of that was very strong.”

“All the staff were nice, friendly & supportive.”

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“It was very positive. They're extremely customer focused. They put the customer first. They have a good plan of how they take care of your problem. In my case, we had a moisture issue in our crawlspace. I had three other companies come in and give me quotes and tell me what they're going to. None of them could step up to what they did or what they said they would do, and they did it. There was a moisture issue where they did an enclosure. They conditioned the space. They put down a vinyl liner and they put a liner installation in the wall in stop. They took out the installation and installed a dehumidifier. I'd give them an A+.”

“George, the general manager, has been very, very helpful. It's been going on for a year and a half. Initially, they did foundation work and they did insulation. I believe they checked the part of the foundation. I don't know what to call that, but they did their part. I think that once they got focused on the job, they did a great job. I'd give them an A. I'd recommend them.”

“For the most part, it was positive. I'd say a little bit better than neutral, but not 100 percent positive. The guy who came out and initially did the inspection was able to when the guy who did the work. They were able to rectify it. They did a kind of waterproofing. It was a repair. I'd give it an A.”

“We liked their customer service. We liked the actual work that they did. They had good, quality work. It was just the communication, the communication with the office staff regarding our appointment. They were prompt and reliable. It was drainage. They put in a drainage system in our basement. I'd give them an A.”

“They were just prompt. They did the job specially, cleaned up and pretty much did what they said. It was not really foundation. They had to install the interior French drain system in my basement. I'd give them an A+. I would recommend them.”

“They are a good company, on time, professional, knowledgeable, and finished the job. They did waterproofing. I'd give them an A+.”

“They did a good job. They did excellent work. I had no complaints. I would recommend them. I don't have a problem with them.”

“They're a good company. They did excellent work and I have no complaints. I'd recommend them.”

“They were great, straightforward, and explained everything. I would say A.”

“They did excellent work. I had no complaints. I would recommend them.”

“They did a crawlspace. They continued to come back and address the issue until it was fixed. I'd give them a B.”

“It was OK. I liked the fact that they accepted my change in decision to not do the entire job. It had nothing to do with their work, as much as the discovery that the water issue was not involved with the magnitude that we thought we had prior. They started a waterproofing job, but looking at it in total it was not required. I'd give them a B+.”

“They were supposed to come back and put the black thing back where they did. I had some drainage things. We did put the rocks on and then the sand. Then there's the little, black waterproof thing. The man says it's like a roofing thing, but they just put it there to keep the water from going to the house, the water from draining near the house. Other than that, they just have to come and put that on there. They haven't put that on. Other than that, it was alright. They still haven't put that back; they took it apart. I'd give them a B. They didn't put it back. This is the third time we're dealing with this. This is the second or third time he's supposed to come back out here. I guess they know what they're doing because I don't know anything about it. Customer service is good. They're the only ones that I got to do it.”

“I spent a lot of money with JES to have the moisture under my house taken care of, and it was just a nightmare. It was just a bad experience and I will never, ever get JES again. They weren’t doing the work properly and the people they sent out didn’t know what they were doing. It was horrible. At the very end, there was a good guy that helped me with stuff. I will never get JES again. The overall experience would be a D.”

“It was more negative. They said I owed one thing and had to pay another. Secondly, they put a dehumidifier on my porch which had a three-year warranty. It was no longer working and it was still under warranty. It was more than three years. Well, they sold me a dehumidifier and told me it was older than what was under warranty. I had to pay them two thousand more. I wouldn’t recommend them. I'd give them a D.”

“It was barely positive. They still haven't finished yet. It would probably be better to talk to my wife. She was here during most of it. It looks like every time they sent somebody, they didn't have everything they needed, so they couldn't get finished. Anyways, it was kind of aggravating. They did the underside of our house. Coated it for mold. I'd give them a D. Customer service was fine.”

“My husband and I are satisfied with the work that JES performed.”

“They did a good job at a reasonable price.”

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“JES provided a prompt estimate and then a timely repair for our damp basement walls. I would highly recommend JES to anyone with foundation issues.”

“When I called the office, the staff was very professional and patient, made sure I was taken care of and quickly scheduled me for service. Received an outstanding level of service from Demetruis and his crew. They quickly diagnosed the problems, corrections were made immediately. They also took the time to educate me on the process as they were working which was greatly appreciated.”

“The sales presentation was OK, but somewhat redundant since I had spoken with JES at a home show. The actual waterproof installation was excellent. The workmen were knowledgeable and explained what they were doing every step of the way. The supervisor was extremely helpful with solutions for any problems that came up during the installation. The negative part of the job was the inspection which failed since the paperwork submitted with the permit application was incorrect. The installation still does not have a passing inspection.”

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“The work itself was good but dealings with the corporation were poor. They did not provide any information on how the sump pump and any necessary maintenance even though they promised to do so. Coordination with sub-contractors was poor. Quality of work was good but very expensive for what they did.”

“The service tech inspected all elements of the system -indoors and outdoors. Of particular note is that he found that the installation of the sump pump was deficient. The connections did not allow adequate access to inspect the check valve. So, he made a reconstruction of the pipe connection so that he could gain access to the check valve. Kudos to him.”

“Jose checked my crawl space to make sure that it was still sealed and that the sump pumps were working properly. He showed genuine concern for my property. The door to the crawl space was not securely done previously. He willingly took responsibility and fixed the problem. I was very pleased with his work.”

“Had posts put in and a sump pump last year. I've been trying to get an estimate on fixing ceiling by add a new post or something. Sales rep come out and said would come back with manager and never did. I can't get ahold of him. Need a estimate so I can move forward and get the repairs done. Maybe JES has to much work...,”

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“Great bunch of guys who know what they are doing! Job turned out a little more complicated but they handled it with ease and professionalism.”

“The service was performed for the price and in the schedule and time framework established. The workers were courteous, and punctual. The sales rep was great. The installation was done in the spring of 216, and after some torrential rains, all seems fine. No more flooding!”

“Work was done on time and at price quoted. To date all previous problems have been addressed. On year follow-up review for sum pump was quoted at $25., which offer was declined as too expensive.”

“As I knew from 2 years ago that my kitchen floor sagged, and there being a crawl space below, and I was now again remodeling the kitchen again, I decided it was time to fix the sagging floor. They came over right away, I had to wait a few weeks, but they did a beautiful job, added 3 more posts to hold up the 22-foot long middle section of my split level home, and added all new insulation under the floor, put down beautiful protection from crawl space dampness. Looks and feels nice and dry now. No delays in getting work done, etc.”

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“Several years ago JES repaired a crack and water leak to our basement wall. At that time they also improved our original sump pump system. Since then they have provided annual checkup service to their work. The most recent service was to correct a leaking exhaust pipe from the sump pump. The repair was done quickly and we have had no other problems.”

“In every visit to this point JES has been courteous, punctual, responsive, efficient and clean. I am so far very satisfied with the drainage system they installed and the maintenance that they do. I'm very pleased that they call me when maintenance is due. I would not hesitate to use their services again in future for more expansive foundation work/repair.”

“The work took longer than they planned and it was difficult to get it done in a timely and convenient manner. We contacted them regarding a few items that were not completed; we sent them a punch list. They have never responded to that list so there is minor work still to be done. Once they had our payment they were unwilling to come back and finish. We had to contact them to remind them that they installed a smaller dehumidifier than what was originally quoted and the price needed to be reduced.”

“I was lied to and almost ripped off. I was told that my home would need sump pump, scheduled to have this work completed 3 months down the road. I decided to cancel that request because I actual found out why I had water coming into my home. I decided to still have my down spouts routed away from my home. I was told by the sales rep that I would still have to pay for a $1,5 permit (which it only cost $1 for a permit from the county). JES sales rep wanted to also charge me more for each downspout because if I was not having a sump pump put in. I was told by management that there cost for down spout routing cost the same for each spout no matter the work. After having management visit my home to provide a new estimate. His estimate was almost $2, less then what the sales rep was trying to charge me.”

“Quality work, very pleased with the end product. Onsite manager explained what they were doing. They cleaned the area daily and were respectful of my property and my neighbors.”

“From front to end, a very positive experience. The system has been in place for a year and has been fully tested and it's working exactly as designed.”

“Looking forward to using them again for some other work.”

“I will have better position of consideration of reliability after annual service inspection scheduled on August 9, 216.”

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