AA Action Waterproofing Inc.
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

AA Action Waterproofing Inc. has received 4.6 out of 5 stars based on 256 customer surveys.
5
190
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47
3
13
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5
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1
4th year as a Best Pick Call
"We have proudly served the Baltimore and Washington metropolitan areas for over 30 years. Our goal is to create healthy, clean, and dry basements that all homeowners can utilize as valuable living space."

Richard Carpenter | President
Company Information
Services Offered
AA Action Waterproofing Inc. specializes in all types of basement waterproofing systems, such as sump pumps, customized buried discharge lines, perimeter drain tile systems, and wall pins and braces. The company provides certified mold remediation, stairwell and window service, and egress window well installation. AA Action Waterproofing also offers free inspections and estimates.
Warranty
The company provides a transferable lifetime warranty.
Company History
The company was established in 1987.
Distinctions
AA Action Waterproofing is a member of the Basement Health Association.
Licenses
#2705136539
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

AA Action Waterproofing Inc. has received 4.6 out of 5 stars based on 256 customer surveys.
5
190
4
47
3
13
2
5
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“They were perfect—definitely an A rating. Action Waterproofing was very helpful, very responsive, and very punctual. They were doing waterproofing for me. I would give them A+, and I would absolutely recommend them.”

Review by
01/09/2018

“We had a pretty good experience with them. We feel like the end-product was pretty good; it seemed like they did what they were supposed to do. They were encapsulating our crawlspace. I'd give them probably an A-.”

Review by
01/09/2018

“The work was completed on time. They did waterproofing work for me. AA Action Waterproofing would get an A from me. I had an issue with the administrative team but not with the people that did the work.”

Review by
01/09/2018

“They did waterproofing work for me. They were really quick to quote, and to find the problem. Their availability time was really great, too. I'd give them an A for the overall experience.”

Review by
01/09/2018

“They did waterproofing for me, and the work they did was pretty good. They got there, and got the stuff done quickly. Also, they showed up on time. My experience with them was an A experience.”

Review by
01/09/2018

“AA Action Waterproofing was a very positive experience. I just like the service I got from them, and the work was great. They were waterproofing the basement. They get an A+.”

Review by
06/23/2017

“They did a good job. They did waterproofing for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
06/23/2017

“I was very satisfied. No complaints and I would recommend them.”

Review by
06/23/2017

“I had no complaints and will recommend them. They were fine.”

Review by
06/23/2017

“The service technicians were very good at what their service provided. I haven't had any waterproofing issues. I haven't had any breaches. They didn't disconnected the washer and the dryer, and there weren’t any mechanisms for those things to be put back. They also had to cut out the framing. The basement is framed and it's not closing. They had to cut out all of the framing and I didn't know that that was going to happen until the day of. Even though their price was better than the other prices for other companies, I still had to incur costs to get things put back together again. I didn't have any mold issues. I would grade the overall experience with a B. I would be likely to recommend them.”

Review by
06/23/2017

“The customer service is great. The response time to anything we needed is top-notch. I mean, they are second to none. They did perimeter drain based on waterproofing. I would grade the overall experience with an A+. I would be extremely likely to recommend them.”

Review by
06/23/2017

“They did a great job. They were quick to respond, and they did everything they said they would do. I was very happy with the work. They just did waterproofing for me. I would grade the overall experience with an A+. I would very likely recommend them.”

Review by
06/21/2017

“I liked the description of what they were doing, and they explained what they were doing and why it was necessary, and gave me the options. They did waterproofing and no mold remediation. They’re an A. I had no problems. I’m very likely to recommend them.”

Review by
06/21/2017

“They did a pretty good job. I remembered I had a water leak that I was trying to figure out where it was. They did a great job of resolving the problem and putting everything back. They did not do mold remediation—they simply repaired the leak. Basically, they completely got all of the water out of the carpet and put everything back. An A experience.”

Review by
06/21/2017

“They came into do a waterproof and they found that there were some uneven spaces under my floor. So, they had to hammer up the whole floor in order to do the waterproofing and replace the floor. So, I ended up getting waterproofing and getting another slab in my basement. Once it was complete, the concrete didn't dry in about six or seven spots, about the size of a silver dollar. I didn't know what that was, so I waited a few days to see if it dried, and it didn't. So, what I did was I called them back. They came back and repaired it and it was all right. Then it was a crack in the floor after they got finished. And most importantly, water was coming through my front wall—it wasn't coming up through the floor, it was coming through the front wall. And what they did was they attached—I don't know what this material is made of, but it was a huge piece of material that they attached to the wall. It doesn't keep the water from coming through the wall, it just directs the water on into the waterproofing. So, that's about the sum of it. I wasn't impressed. I counted the cracks—there were seven on the concrete. I would grade the overall experience with a C. They weren't punctual at all, but once they got here and started their job, they did all right and they worked well. I had no problem with the work. I know one day I thought they weren't coming because I didn't get a call or anything. I don’t know if that was scheduling conflict or what it was because I really didn’t get an answer. I would probably recommend them.”

Review by
06/21/2017

“I had no issues. Great company.”

Review by
06/21/2017

“They were pretty quick about it. They did waterproofing and mold remediation for me. I would grade the overall experience with an A.”

Review by
06/21/2017

“Nothing in particular that I liked. They just did waterproofing for me. I’d give them an A. I would most likely recommend them.”

Review by
06/21/2017

“I liked that it worked. They just did waterproofing. I’d give them an A+. Haven't had any issues since.”

Review by
06/21/2017

“I liked their efficiency. They came and told us what they had to do, they did it quickly, and they were gone. They just did waterproofing for us. I’d give them an A.”

Review by
06/21/2017

“I liked that they were very responsive, punctual and did a good job. They just did the waterproofing. They were A+. It was an outstanding experience. I would be most likely to recommend them.”

Review by
06/20/2017

“They were on time and we haven't had any problem with it. They just did waterproofing. I would grade the overall experience with an A+. I would most likely recommend them.”

Review by
06/20/2017

“They just kept us informed. They kept their timeline they had told us. They did a good job. They did a basement waterproof. They deserve an A.”

Review by
06/20/2017

“They do good work. They just did waterproofing for me. They were an A+. I would likely recommend them.”

Review by
06/20/2017

“They just did waterproofing for me. I would grade them as an A. I am likely to recommend them.”

Review by
06/20/2017

“Mr. Coleman, the technician, was pretty thorough, very professional and polite. He also didn't recommend more solutions than I needed. His work was very prompt. They were able to get our waterproofing solution in a real short turnaround. I’d grade the overall experience as an A+. I would most likely recommend them.”

Review by
08/12/2016

“It was great. I had no complaints.”

Review by
08/04/2016

“I liked promptness and doing the job well. I'd give them an A.”

Review by
08/04/2016

“I had no complaints everything was great.”

Review by
08/04/2016

“They seemed to do a good job and they responded when I had some concerns about water issues that would've been guaranteed anyway. They did waterproofing and remediation. They get an A. I like the work, I actually had another property and I did not use them because they came in much higher than another company. Their price was too high.”

Review by
08/02/2016

“It was OK, a positive experience. They did a good job. They forgot a few things, but overall, they did a good job. They worked on the basement walls. They were cracking walls and the water was going through them, and they cracked open the floor and added an extra sump pump. I'd give them a B. I wish they would finish all the work that they were supposed to do.”

Review by
08/02/2016

“They were very communicative and fast. We needed to kind of have an emergency situation after we had done the initial scheduling and they were able to get us in before they were supposed to do the work. The work was done well; the guys were good. We had a basement flooding and severe leakage issues. They installed a French drain, sump pump, and did some work on the walls. It was a full soak dry out situation. They get an A from me.”

Review by
08/02/2016

“We did have work done in the basement. The waterproofing has worked, and they did what they said they were going to do. The head guy that came out and told us everything that we worked with disappeared in the end. When anything came up, if we had to change things a little bit or something, we never worked through the top guy again. I would've liked him to be involved a little bit toward the end to see that it was OK. We did have to make a couple of changes on how we were doing things, and I would've liked him to be involved. Overall, we were satisfied, and until we get some really heavy rain, I think we'll know we're OK. It was waterproofing. I guess a B grade. Well there was something at the end I was not satisfied with, so I'm not going to say it was excellent. They were very nice and normal. They were here. Overall, I can't say it was excellent, but I'm not going to say it was negative. A B is pretty much where I am. They told me what we needed, and that's what they did.”

Review by
08/02/2016

“They resolved our problem, but they forgot to do something. I thought they forgot to put something in that we had paid for. When I contacted them after the job was done, they were like 'OK, we can either come back out or put it in, or we can refund you the money for that particular part.' It was great. It was no hassle, they refunded us the money, and they said they would still come back out later to do it if we decide that we needed it. We didn't need it. So in the long run, it worked out for our advantage. When something happened, they were very good to work with. It was basement waterproofing. I wouldn't say with no problems, but we had excellent work. We would be very likely to recommend. There was a problem, but it was resolved, and resolved very well.”

Review by
08/02/2016

“I didn’t like that they sent a salesperson out. I didn't like that they sent a salesperson out here to inspect our water issues instead of someone who was actually accredited and knew what they were looking at. The French drain didn't actually end up working that well so we're actually waiting to hear from them right now to see what they're going to do to compensate for that since we paid for it, and it really didn't work. They are probably like a C or C-.”

Review by
08/02/2016

“It was waterproofing. I'd say an A.”

Review by
08/02/2016

“They were responsive to my questions and concerns. They installed French drains sump pump system. A.”

Review by
08/02/2016

“They completed the job quickly. They waterproofed my basement. I'd rate them as an A.”

Review by
08/02/2016

“They did very good work, the work was completed in the time frame and everything was completed with no problems. They did some repair on an exterior wall for water proofing work. A grade.”

Review by
08/02/2016

“Their care that they took with my home, the issue in general, and the promptness of the workers arriving, I appreciated that. They installed a drainage system sump pump in my basement—A.”

Review by
08/02/2016

“They were easy to work with. They've actually done two jobs for us. They put in sub-floor pressure release system with a sump pump, and then they put in a yard drain system that tied into our gutters. I'd give them an A grade.”

Review by
07/28/2016

“They did well. They redid my sump pump, the whole drainage. A's across the board. I would definitely recommend them.”

Review by
07/28/2016

“They did a great job and they're really friendly. They put a new drain at the bottom of my steps into the sump pump. A rating. I was very happy with them. ”

Review by
07/28/2016

“They did a good job. They put the drain around the base of the house, because it wasn't draining. A+ work. I'll give an A+ across the board they did a great job.  ”

Review by
07/28/2016

“We didn't have any problems with that, we thought it was good. They did the water drain. They are good—A.”

Review by
07/28/2016

“AA Action waterproofing installed a French drain. It was a worse experience. The owner followed through pretty well but the way that process worked was they sent out an estimator on site, the estimator looked at the situation, recommended a product, gave me a quote, and then the people that showed up and did the work were entirely different. They had no idea of the specifics that the estimator came out and described, because there wasn't nearly enough detail in the actual contract that the estimator drew up. Probably a C experience. The different people have an extreme gap in expertise depending on who it was.”

Review by
07/28/2016

“The problem that we aimed to resolve has not been a problem since, so that's good. It was waterproofing, they trenched about half the perimeter of the house to prevent the flooding issues that we'd been having. I'd give them an A grade. It was more expensive than I had hoped, so I'll leave off the plus, but yeah it was good service and a competitive quote. I'll give them an A for sure. I guess, if anybody asks I will recommend them, I don't know how many friends will have the same issue that I do, but in that case, I'd be happy to recommend them.”

Review by
07/28/2016

“All of a sudden, we had a lot of mold and water damage discovered in our basement area. They took care of it quickly enough and it looks like it's working too. So they did waterproofing. They had to put in a sump pump and dig a trench along the front of the whole basement and it works. They had to tear up a lot, but they left it in good shape. I'd give them an A.”

Review by
07/21/2016

“I did not have a positive experience. They did some waterproofing. They put drains in my window well and now the concrete is split below where they added all that stuff. They broke one of my windows. They knew and they didn't tell me, little things that just - it was terrible. I have new cracks now in my basement. I had two different crews. The first crew - because the first crew was fine, but the second crew was terrible.”

Review by
07/21/2016

“AA Action did a basement job, a crawl space. They did a good job; they basically waterproofed the crawl space. Overall experience, I think they did a good job I would give them an A+. They cleaned up they certainly did. I thought they were a little expensive.”

Review by
07/21/2016

“I had a negative experience, and I filled out a survey the other day and complained about their work. We had to keep calling them back to do stuff, their work was sloppy, they had to redo the sidewalk, the step looked horrible when they first did them, and they had to do them all over. They screwed up my whole work that was previously done by another company, so now we are not warranted with the other company's work, and now we have a huge crack in our new sidewalk. It was waterproofing work. I’d grade them an F on everything! I would never call them again.”

Review by
07/21/2016

“Almost entirely positive, there was one thing they did at the very end that made us really mad. The waterproofing work they did was stellar; they did a great job in our basement. We had a sump pump but no French drain system, so they put in a French drain system. I'd give it a B+. You know what though, I do an A- because they rectified it. This was the last day, I was supposed to wait around for his crew to finish filling the dumpster, and he wanted to get home and he didn't. So the crew left a lot of garbage laying around that we had to pick up. Then they refunded us something like 3 dollars when we complained, which was nice. They did take action and the actually work they did was really good. Because of that one issue, I’ll give them a C for cleanliness—they were messy.”

Review by
07/21/2016

“We had a leak in the foundation and they did the inside and outside. An A rating.”

Review by
07/21/2016

“They did a great job. No complaints excellent work. I would recommend them.  ”

Review by
07/21/2016

“They were really good and I like them a lot. They deserve an A.”

Review by
07/21/2016

“The work was done OK, but there was another problem. They get a B.”

Review by
07/21/2016

“AAA did waterproofing work. They get an A+ from me.”

Review by
07/21/2016

“I'd say an A. I didn't really have to talk to them.”

Review by
07/21/2016

“It was waterproofing work. I'd give them an A+.”

Review by
07/21/2016

“It was waterproofing work. I'd give them an A+.”

Review by
07/21/2016

“Excellent work with no complaints.”

Review by
07/21/2016

“Very nice job, I’m very satisfied. I'd give them an A+.  ”

Review by
07/21/2016

“Excellent work no complaints.”

Review by
07/21/2016

“I had a positive experience.”

Review by
07/21/2016

“I had a positive experience.”

Review by
07/21/2016

“I'd give them an A grade.”

Review by
07/21/2016

“I'd give them an A grade.”

Review by
07/21/2016

“I would give them an A.”

Review by
07/21/2016

“I'd rate them as an A.”

Review by
07/21/2016

“Excellent work.”

Review by
07/21/2016

“I'd say a C+.”

Review by
07/21/2016

“A grade.”

Review by
07/21/2016

“A grade.”

Review by
07/21/2016

“A grade.”

Review by
07/21/2016

“They did my dining room faucet. They did a good job. I'd say the best grade. And they asked for no money up front, until they finished. I will recommend them.”

Review by
07/21/2016

“They did waterproofing. A-, because they had to come back twice because something else had to be done. Both jobs were done well. I would give them an A.”

Review by
07/21/2016

“I'd say it was a, like a B, B+ something like that. The customer service was really good. They were punctual. I'd recommend them.”

Review by
09/28/2015

“Pricing didn't go along with the quote and the finished work was not exactly what they said and there was no follow up on a promise made to me by the owner on a letter that I had requested. They put in a sump pump and a French drain.”

Review by
09/28/2015

“They went around, drilled, and put a whole new rim around the edge. Then, they put in a new sump pump, dug my old piping from the front yard, and put in new piping to lead to the street. I'd say they get a good grade.”

Review by
09/28/2015

“We were trying to sell our house, and the basement showed signs of water penetration on the walls and coming up from the floor. They installed a system with a sump pump and a water drain system around the interior. They got it done, and we sold the house like a week later. They did a great job while they were there, so they get an A+.”

Review by
09/25/2015

“The experience I had was wonderful. They did a great job, and I haven't had any problems at all. They waterproofed the whole basement. I talked to a couple of other companies, but I just liked what I heard from AA Action. They were hard workers; they didn't mope around—they got in there and did the job. I’ll give them an A.”

Review by
09/25/2015

“It was excellent service and excellent communication, and they did a great job. They did basement waterproofing. There were a couple of places in the basement that were leaking, and they also strengthened the wall. It involved excavating and repairing the outside in one place, drilling down in another for a drain, and then putting the Kevlar material on the back wall. I chose them because I liked their approach. I'd give them an A+.”

Review by
09/25/2015

“They were efficient, clean, they cleaned up after everything, they were pleasant. They had to dig a trench around three walls and then they had to put a sump pump in and a dehumidifier. It was down to two companies and they were the ones who provided the dedicated electrical line and even with that were cheaper than the other one and the other company said we'd have to get an electrician to come out and they had an electrician that came out and did it. They'd probably get an A+. I was only there for one day of the thing, my sister was there the whole time and she was very impressed with them. The biggest problem is it took longer because it was over Easter so it got stretched out, that was the only problem.”

Review by
09/25/2015

“They did the work for a reasonable price, they were quite professional and the work they did held up. We just had a flash flood right before I called them that had water all over my basement, we've had several flash floods since then and not a single drop which is exactly what I wanted. I'm very happy that by going with them the problem is solved, I don't have to think about it anymore. It was sump pump and a pipe along the wall in the house, they replaced the whole water system. The old system was filled with mud it turned out so they replaced that and put a new sump pump in as well. I would go with an A+, I was very satisfied. I called around at different companies getting prices and getting information about the problem. They were already in the top two that I was between and then they called me and basically offered to do it in a few days with the best price I had received elsewhere.”

Review by
09/25/2015

“They put in a water system for us. I had a very positive experience with them. They are really good. They were very professional and very knowledgeable. They basically came in did their job. They were really about getting their job done, and they very pleasant and had great personalities. They were patient—I asked lots of questions, and they explained whatever I was asking of them so I would understand exactly what was going on. I really had a great experience with them. I chose them for a couple reasons; one is the salesperson. One of the things I liked is they were very honest and straightforward, and you could kind of tell he had been doing this for a while. He gave me the estimate, and when he gave me the paperwork, I wasn't playing tag back and forth to see what the price was. I would use them again if I needed their service, hopefully I won't have to but yes I would use their service again and I would give them an A++. I found out about them because one of my coworkers used their services so when I was talking to her about needing waterproofing and things like that done she was the one who had given me them as a company to check into. I had to check more than one because I had to make sure that it was what I needed and the pricing was right and timing and all of that so I had to do my own research with other companies but basically they by far were the most honest. I just liked their integrity that they were not price gouging. It's not even the amount of pricing, the pricing was very good I thought, very fair. It's not even that, it's that this is the price and this is it wasn't a back and forth let me call you next week.”

Review by
09/25/2015

“The actual system they installed was definitely good and worked pretty well. They put it in pretty quickly. It was a sump pump. I chose them because of what I read online. They seemed like they had positive reviews. I'd probably give them a C to a C-. They left our house a mess and never came back to clean it. They seemed in a real rush to diagnose the problem as needing a sump when it turned out it was a totally unrelated issue that I feel a more objective analysis would have prevented us from having to spend thousands of dollars. Those kind of embittered me.”

Review by
09/25/2015

“They didn't do a good job. They came to basically I asked them to try to waterproof the basement. They sold me on a very expensive system that didn't work. Water still came in. Then when I called them out to fix it, they go, 'The leak is actually a few inches away from where they worked so the work isn't covered.' They installed a sump pump and drain. I used them because they were rated and had good reviews, so I need to correct that and make sure that other people don't make the same mistake I did. I'd give them a C-.”

Review by
09/25/2015

“I had a sort of an emergency situation—I had renovated the basement, and maybe 18 months after I renovated, it was found out that water was leaking into the foundation. I called a couple places, and they came out, gave me a real good quote, and were able to come out the following day and get the work done. It was pretty quick, and so far, everything's held up pretty well. They did a full trench of the perimeter of the entire basement and then the sump pump. I'd give them an A+.”

Review by
09/25/2015

“It was quick, easy, they were very thorough with communication and that's pretty much it. They did the drains water management system and put a new sump pump in. I chose them based on price, efficiency, and communication.”

Review by
09/25/2015

“I liked the personnel and the way they performed the work. They were punctual, and I really liked the company. They put in a sump pump and a drain. I just liked his presentation.”

Review by
09/25/2015

“It was fine. They basically did what they said they were going to do. There was no surprises. They put in a drain in our basement floor and a sump pump. I would grade them a B+.”

Review by
09/25/2015

“They were quick, efficient and cost effective. They did sump pump installation. I chose them based on price. They were good, A.”

Review by
09/25/2015

“They did basement waterproofing. They installed a sump pump and some kind of ditch. I'd rate them as an A.”

Review by
09/25/2015

“They were timely, and they explained their process well. It was a basement wall, so they did a French drain. I think they’re probably an A.”

Review by
09/22/2015

“Everything was good. They came, got it done, and got there pretty quick. They put in a French drain and a sump pump. I would recommend them. A is fine.”

Review by
09/22/2015

“They did good work, and they were timely. They fixed water coming in the basement, and they took some mold out as well. I would recommend them.”

Review by
09/22/2015

“They did what they said they would do. They installed French drains and fixed our basement. A friend recommended them, and I would recommend them as well. They get an A.”

Review by
09/22/2015

“They were very efficient. They did waterproofing in the basement, and they did mold remediation as well. I'd give them an A.”

Review by
09/22/2015

“It was just a great experience, they came in did the job and it was done and we haven't had a problem since with our water. I'd give them a B, I don't want to say it was perfect.”

Review by
09/22/2015

“They did a fine job, and I'd recommend their company.”

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