ServiceMaster Disaster Associates, Inc.
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ServiceMaster Disaster Associates, Inc. has received 4.4 out of 5 stars based on 58 customer surveys conducted through GuildQuality.
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6
6th year as a Best Pick Call
"ServiceMaster is one of the largest and most respected businesses in the country, and we are dedicated to providing outstanding service, quality, and customer satisfaction no matter what type of disaster you may face."

Dan Noyes & Chris Carey | CEO & President
Company Information
Services Offered
ServiceMaster Disaster Associates, Inc., provides 24-hour mold remediation, water removal, water damage mitigation, reconstruction, structural drying, decontamination, and emergency services to residential and commercial customers.
Warranty
The company offers a warranty on all work for up to one year, and some products carry up to a ten-year manufacturer's warranty.
Company History
ServiceMaster was founded in 1989.
Distinctions
ServiceMaster is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and employs an Institute for Environmental Education (IEE) Lead-Safe Renovator Supervisor. The company is a member of the IAQA.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
228 Main Street
Stoneham, MA 2180
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
HIC 157421

Compiled Score:

ServiceMaster Disaster Associates, Inc. has received 4.4 out of 5 stars based on 58 customer surveys conducted through GuildQuality.
5
45
4
4
3
3
2
0
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/04/2021

“I didn't have any expectations.”

Review by
03/04/2021

No review comments provided

Review by
03/04/2021

“Efficient, punctual, and professional.”

Review by
03/04/2021

“Their equipment was good and they were prompt, but they tried to stuff services down my throat.”

Review by
03/04/2021

“I would like to recognize the foreman on the job for his exceptional service.”

Review by
03/04/2021

“The whole team did a good job.”

Review by
03/04/2021

“Great, efficient service.”

Review by
03/04/2021

“The crew leader was professional and courteous.”

Review by
03/03/2021

No review comments provided

Review by
02/24/2021

“My first contact was really good. Everybody I spoke on the phone with was very accommodating. I have a daughter with special needs, so if I called and asked them to come at a different time, they did. That was great.”

Review by
02/24/2021

“They were very efficient.”

Review by
02/24/2021

“They just did a great job. They were professional, nice, and got the job done quickly.”

Review by
02/24/2021

“The crew that came out was great.”

Review by
02/24/2021

“I have used the service, and it was excellent. They did not leave a mess. They took everything away when they were done. I was happy with them.”

Review by
02/24/2021

“The team leaders were great.”

Review by
02/24/2021

“They were professional and cleaned up.”

Review by
02/24/2021

“They broke one of my light handle fixtures. They left a dangerous blade on the floor of my bathroom. I had to ask them multiple times to come back and finish things. Otherwise they did take care of the overall damage.”

Review by
02/24/2021

“They mitigated the flood damage very effectively.”

Review by
02/24/2021

“It was over a holiday weekend and the machines kept going off. I couldn't get in touch with anyone, and when I finally did, they just told me to unplug the machines. I was charged for those days that the machines weren't working properly.”

Review by
02/24/2021

“They didn't meet or exceed my expectations.”

Review by
02/24/2021

No review comments provided

Review by
10/28/2019

“I would like to recognize Christine Boulter and Angel for their exceptional service.”

Review by
10/25/2019

“They did a good job removing the mold in the troubled areas.”

Review by
10/23/2019

“I would like to recognize the company as a whole; they came out the same day my insurance company called them.”

Review by
10/23/2019

“The crew that came out and did the work did a great job.”

Review by
10/23/2019

“They met my expectations.”

Review by
10/23/2019

“No everything was fine.”

Review by
10/23/2019

“I was more satisfied with the Stoneham location. They did get rid of the mold.”

Review by
10/19/2019

No review comments provided

Review by
10/19/2019

“They were great all the way through.”

Review by
10/16/2019

No review comments provided

Review by
10/16/2019

“The initial crew that was sent out did a very poor job. They were not interested in getting the work done properly; they just spread out a bunch of machines and left standing water in the basement, and nothing was removed.”

Review by
10/15/2019

“They are very responsive, and really helpful.”

Review by
10/15/2019

No review comments provided

Review by
03/20/2019

No review comments provided

Review by
03/20/2019

“They cleaned the cellar very well. They were efficient with what they did and followed the instructions of the insurance agent. They were very professional and did a good job.”

Review by
03/20/2019

“There was a young girl who was fantastic at the reception desk.”

Review by
03/20/2019

“They just did a really great job in cleaning up and cleaning some things that I didn't expect them to clean, which was super helpful for me!”

Review by
03/20/2019

“Everything was great.”

Review by
03/20/2019

“I am not able to go downstairs, so my daughter went down and said they set up so many fans and whatever equipment they needed. It was fantastic; they had so many things going to dry out the area that she was very impressed with it. It was dried out within a day and a half.”

Review by
03/20/2019

“I was satisfied with ServiceMaster's promptness and efficiency.”

Review by
03/20/2019

“Significantly overcharged.”

Review by
02/08/2019

“They exceeded my expectations by completing it more quickly than expected. The bill was also much lower than I thought it would be. It was below the estimated price. I was quite pleased.”

Review by
01/26/2019

“They were fabulous.”

Review by
01/26/2019

“Crew leader was good”

Review by
01/26/2019

No review comments provided

Review by
01/22/2019

“All areas exceeded my expectations.”

Review by
01/22/2019

“They were sensitive of our situation and extremely kind. They worked really fast to get us back to a place where we could live in our house.”

Review by
01/22/2019

No review comments provided

Review by
01/22/2019

“I would like to recognize the two originals guys that came and assessed, surveyed and ran the project. They were outstanding, but I don't have their names.”

Review by
01/18/2019

“I would like to recognize Wilmer Mendoza. I wrote a letter about him in my email. He was so great. He spent a lot of time with me and he was terrific.”

Review by
01/18/2019

“This was my first time using them and they did exceptionally well.”

Review by
01/18/2019

“They are very quick and efficient.”

Review by
01/18/2019

“They met all my expectations. They were pretty quick and cleaned it up pretty nicely.”

Review by
01/18/2019

“They met my expectations with the equipment and fast response.”

Review by
01/18/2019

“They exceeded in everything. Everything was good.”

Review by
01/18/2019

“ServiceMaster by Disaster Associates, Inc. did a good job. We are completely satisfied.”

Review by
01/18/2019

“The communication is great.”

Review by
05/31/2017

“Fantastic. Five star rating. I would give them an A. They did disaster restoration for me.”

Review by
05/31/2017

“Very efficient, very effective. They were doing cleaning after a fire. I'd give them an A.”

Review by
05/31/2017

“We had water damage in the basement, and they cleaned it up. They came right in, and they got the fans going and cleaned it up really quickly, and they were very neat about it. I would give ServiceMaster an A.”

Review by
05/31/2017

“It was just routine maintenance. They were just very knowledgeable, very prompt, and just got the job done, in and out. It's definitely an A.”

Review by
05/31/2017

“They were just great and efficient and got everything done. They did some restoration work after we had a fire. I'd give it an A.”

Review by
05/31/2017

“They just did a clean up. They are very nice. The crew are very nice. It's very positive. It's excellent.”

Review by
05/31/2017

“ServiceMaster cleaned up water damage, and they ended up having to take a ceiling out and had a bunch of fans and stuff going, dehumidifiers. The guys on site kept in constant contact because we didn't know exactly where the water was coming from. We thought it was coming from one location—it ended up not being that—and they checked in all the time, and they made sure they came down. They went to take out the equipment, and they realized that it was too soon to take it out, so they left it, and they always explained everything. I'd give them an A”

Review by
05/31/2017

“They moved out furniture and small properties, so that my house could be repaired after a fire. They came promptly, they knew exactly what to do, they were very helpful, and when I had another need because I had also scheduled to have new windows put in, they moved things around and covered them up so that could all happen as scheduled. They were friendly and helpful, and they did not need a lot of direction. After all, they knew more about it than I did. I'd give them an A”

Review by
05/31/2017

“They were great. I had a little water leak in my basement. They dried it out and replaced the carpet. They did what I asked them to do. They did a really good job. They were easy to work with, they came really quickly, and they finished it—because it was water you want it out of there as quick as possible, so they were very quick. I'd give them an A”

Review by
05/31/2017

“They're pretty good. They cleaned the apartments out. It was exposed to smoke and water damage. They were pretty professional. They did the job. They cleaned everything up. There was no water in the building; there was no electricity. They had a hard time doing what they had to do. They were very good. They did a very good job. A across the board.”

Review by
05/31/2017

“They did a major cleaning after a fire. They were all over my house, and they were all very pleasant, and they did a very thorough job. They were just really polite, and when you have people in your home in every room, cleaning, it matters what they're like, and they were just really good, nice, hardworking people. It's an A”

Review by
05/31/2017

“I haven't had any problem with ServiceMaster at all. They did everything—cleaning, vacuuming, storage, packaging. They were pleasant. They took careful wrapping packaging and storage and stuff like that—haven't had any problems with them. I would rate Service Master an A.”

Review by
05/31/2017

“They were great. I liked the supervisor that was there, and he had a very organized crew, and he was very friendly and very attentive to our needs and very informative. We had a fire, so they were doing cleanup from the smoke. I'd give them an A”

Review by
05/31/2017

“They sanitized the basement, and they took down the mildewed walls, sheet rock. They came when they said they would, and they did what they said they'd do. They did a good job. It took longer than they thought because they had to come back another day. I'd give them a B”

Review by
05/31/2017

“When you have a house fire, nothing seems to work exactly right, so I'm not sure that's a fair place to evaluate anybody. I'd probably give them a B average. They did the clean out and that sort of thing, and we really don't know how to assess them until after we return and get everything taken out of storage and see how that worked out.”

Review by
05/31/2017

“They were drying up my basement. It needed to be aired out because of the water. They were very on top when I called them; they were very much on top of the job that had to be done. So, very reliable, and when they say they're going to be there, they're there at that time. I'd give them a B. The only faulty thing I would say about them is that it's a bit expensive, a little steep on the price.”

Review by
05/31/2017

“They were a little bit off on, from their estimate for their charge, which they did adjust. They were cleaning, deep cleaning—major cleaning. It was for disaster construction. I'd give them a B”

Review by
05/31/2017

“We had a clog in the drain. He didn't quote my sister a price. He showed up and then charged us close to $700, so was it a positive experience, absolutely not. Did he overcharge us tremendously? he did. But it's by the wayside now, so I don't care. But would call them again, absolutely not. I think they sub out and have independent contractors, and I think that they take advantage of people who don't have a clue of what the price really should be to have somebody snake a line. You call any plumber in the city, and you can get it done for a couple hundred bucks. Charging somebody five, six hundred dollars is— but that's how they make their money. So, that's how ServiceMaster makes their money.”

Review by
05/31/2017

“ServiceMaster did some work for me on November 26th for about two hours. They billed my insurance company for about eight grand, and the experience was extremely negative. From zero to ten, with ten being extremely terrible, was a ten. The owner of ServiceMaster didn't—he told me that the fire loss didn't even start in the room where it started. I had to bring him back to the room. I was so embarrassed for him; he was an ignoramus. The service was probably charged three times the amount of time that they put in. I was there. It was extremely negative, beyond the lowest grade. The lady in the field and the office, they were courteous and extremely receptive to my requests, turning stuff around when I asked them to. But I would never, ever refer anyone to ServiceMaster in the future. At least, not the office out of that area. The salesman was an ambulance chaser at the property. When I showed up that morning, they said they were going to do there and do the job in a couple of hours, but they gathered up people and a couple of trucks and came in from another area.”

Review by
05/31/2017

“It wasn't that great, to be honest with you. It wasn't so positive, satisfying. We had the water damage. They started out great, but they ended up lousy. We had floors that had to be completely removed; they didn't remove the corners. They were supposed to be removed because they took all the tile floors out, the bathroom sheets out. They told me a couple times they would do it, and they never came back and did it. That's some of the stuff I wasn't happy with you know. Why would you take all the tile floor out and leave like seven or eight tiles around the toilet seat. It doesn't make any sense. They took the toilet seats out, but they didn't take the floor. They left the tiles attached under the toilet seat area. They removed the toilet seat. They removed all the floor except the corner where the toilet seat was. I don't understand why they did that. I'd give them a D.”

Review by
10/16/2016

“The experience was very positive. We had a water leak, and the ceiling opened up. And what they did was seal the ceiling with plastic and put in big fans to dry out all the floors and everything. They had them on for a couple or three days, and it dried everything out. They dried the ceiling out and all the floors and everything. They were just so efficient and so accommodating. They cleaned everything, and they did a good job. I'd give them an A+.”

Review by
10/16/2016

“We had a water problem. Our water heater broke down and caused a flood. ServiceMaster came in and took care of it very professionally. They made us feel comfortable. They checked on us every day to see if it was drying out the way that it was supposed to. We live in a condo, so we had to make sure there was no mold. And they took care of all that; I was very pleased. They were very courteous. I'd grade them an A. We already did recommend them.”

Review by
10/16/2016

“Our basement pipe had plugged and flooded sewage into our basement. They cleaned that up, cut out bits, loaded up disgusting things, and all that good stuff. They were incredibly hard working. I believe Eric was the foreman, and he had a couple different guys with him. I think one of them was Carolos. I forget the name of the other one. But they were fast, they were efficient, and they were good. And they were nice people too. I would give them an A+. I already have recommended them.”

Review by
10/16/2016

“Everything was fine with them. They started doing a demo. They took down the water damage in the walls and ceiling. They were great in all ways. I have no complaints. I'd give them an A+. I went to work, and they did all the demo. And they cleaned up and everything. It was cleaner than before they got there. They were good. It's very likely that I'll recommend them.”

Review by
10/16/2016

“It was an excellent experience. It was definitely water damage they helped out with. They were nice, polite, and they were extremely clean. They picked up everything. And they just kept in touch with me. I feel very good about it. I'd give them an A+, definitely.”

Review by
10/16/2016

“It was water damage restoration. They were just nice guys, efficient, tidy, and clean—all that good stuff. They basically did what they needed to do, were smiley about it, and left. So that was good. I'd give them an A+. I can't imagine they could have done anything else. I would recommend them.”

Review by
10/16/2016

“I just had a problem with a clog at my business. They have a main line, and it was clogged. There was some water damage. It was OK. I'm satisfied with the service they do. I'd grade them an A.”

Review by
10/16/2016

“They did a good job. They were here stopping a leak. We had a leak in a pipe in the basement. They just did a good job. They had no problems. I'd say I'd give them an A+.”

Review by
10/16/2016

“They cleaned my brother's apartment. There was mold. I liked that they got it done. I'd give them an A+.”

Review by
10/16/2016

“It was an excellent experience, with no complaints. I'm likely to recommend them. It was water damage they helped with.”

Review by
10/16/2016

“I had water damage, and they came in and cleaned up the water. They were quick and fast, and they got everything done. I'd give them an A.”

Review by
10/16/2016

“They were the best part of this whole thing. The water leak from upstairs came down into the bedroom and destroyed everything in the bedroom, so they were very good to fix it. They were responsive and did what they did when they said. They were great. I'd give them an A+.”

Review by
10/16/2016

“They did some water cleaning for the basement. They showed up when they said they were going to, did the job, were very professional, and did what they said they were going to do. They're an A, as far as I'm concerned.”

Review by
10/16/2016

“I had a leak, and they did some mold clean up. They were very good. I'd give them an A+.”

Review by
10/16/2016

“They were cleaning out the storage area. They were just easy to work with. I'd give them an A+.”

Review by
10/16/2016

“We had some water damage, and they removed all the damage materials—the side walls, floors, and moldy areas. They were a pretty quick company. I was satisfied, and there was nothing that went wrong. I would grade them a B. They didn't make a mistake. For what they told me they were doing, that was OK. I asked them to leave the part of the floor they took out, but they didn't. Had they done that, I would have given them an A.”

Review by
10/16/2016

“They've probably done work for me. I have used them for my place and my mother-in-law's place. It was a positive experience, for the most part. They were there drying out a little flooding. There was a little leak in the air conditioning unit. They were very helpful and very accommodating. They got there when they could get there and did the job that they needed to do. That's what I like. There was something I don't like. They removed base boards and disposed of them—I would have removed and re-used them. I'd give them a B.”

Review by
10/16/2016

“I wouldn't say it was positive. I wouldn't recommend them. I had some water damage in my basement. Nothing happened the way my insurance company told me that it was going to happen. I had to force the issue at every step in order to get anything done. From people I've talked to, and from my understanding, ServiceMaster is supposed to come in when there's water damage, take care of the problem, and clean everything out. That just wasn't the case. It's just a C from me; mediocre.”

Review by
10/16/2016

“Everything was fine. There was no mold. They tested it and said there was no mold, but they wouldn't give me a certificate saying that. They said the only way I could get something in writing was for me to pay for them to do a remediation and treatment on the mold. And they charged me over a thousand dollars for it. Needless to say, I got what I paid for, and I got my piece of paper so I could close. But I will not be sending any more customers to them. I think if they say, ‘You don't have a problem’ they shouldn't be charging you for remediation. But they get you in a situation where you're desperate to get it resolved, and you don't want to call three or four other people to tell you the same thing. So, I just paid and got it done, but I wasn't happy with the experience. I've referred that company to many customers, being in the insurance industry, but it left a bad taste in my mouth. I wouldn't use them again, and it's not because they did bad work. They definitely didn't do bad work. I just think it's deceitful that they would charge someone, when they don't have a problem, to remediate something just to get a certificate to say that they'll guarantee the work. I didn't ask them to guarantee any work. I asked them to test to see if there was mold. And the answer was ‘No,’ so why couldn't they charge me $5 and say, ‘OK we tested it. There's not a problem.’ I thought that was shady. I'd say the quality of work they've done—I've used them in the past—the quality is good.”

Review by
10/16/2016

“I had a flood at my house. I would say that, across the board, since I had a negative experience, it was poor service and poor quality of work. I would not use them again, and I would not recommend them. It was water damage.”

Review by
10/15/2016

“There was water in the house—water and sewage and that sort of stuff. I thought they were very friendly and very good. They did what they were supposed to do. I'd give them an A+ on everything. I'd recommend them.”

Review by
10/15/2016

“It was a very good experience. We had a flood, and they cleaned up the mess. They're very quick and efficient. They were there in an hour; very responsive. They were very, very good. We'd recommend them. We'd give them an A+—they were great.”

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