ServiceMaster Disaster Associates, Inc.
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ServiceMaster Disaster Associates, Inc. has received 4.5 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
5
58
4
2
3
4
2
0
1
6
6th year as a Best Pick Call
"ServiceMaster is one of the largest and most respected businesses in the country, and we are dedicated to providing outstanding service, quality, and customer satisfaction no matter what type of disaster you may face."

Dan Noyes & Chris Carey | CEO & President
Company Information
Services Offered
ServiceMaster Disaster Associates, Inc., provides 24-hour mold remediation, water removal, water damage mitigation, reconstruction, structural drying, decontamination, and emergency services to residential and commercial customers.
Warranty
The company offers a warranty on all work for up to one year, and some products carry up to a ten-year manufacturer's warranty.
Company History
ServiceMaster was founded in 1989.
Distinctions
ServiceMaster is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and employs an Institute for Environmental Education (IEE) Lead-Safe Renovator Supervisor. The company is a member of the IAQA.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
228 Main Street
Stoneham, MA 02180
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
HIC 157421

Compiled Score:

ServiceMaster Disaster Associates, Inc. has received 4.5 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
5
58
4
2
3
4
2
0
1
6
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
08/02/2021

“They did an excellent job; they met/exceeded my expectations in everything.”

Review by
07/21/2021

“Mary Kasper had exceptional service.”

Review by
07/21/2021

“They were great. The woman that I spoke to was fantastic.”

Review by
07/21/2021

“They left the area very clean when they left.”

Review by
07/21/2021

“They met our expectations in all areas.”

Review by
07/21/2021

“ServiceMaster by Disaster Associates met my expectations on timeliness, They were quick to respond.”

Review by
07/19/2021

No review comments provided

Review by
07/13/2021

No review comments provided

Review by
07/09/2021

“I already have recommended ServiceMaster.”

Review by
06/30/2021

“They met or exceeded expectations in all areas.”

Review by
06/29/2021

“Angel was the best!”

Review by
06/29/2021

No review comments provided

Review by
06/29/2021

“The Manger of the job was very professional and organized. The crew was very courteous and they all did a great job! With the extensive water damage that we had, I was amazed that they were able to get everything dry! I would highly recommend this company, I was very pleased!”

Review by
06/29/2021

No review comments provided

Review by
06/25/2021

“Everything was perfect, it was easier than I expected.”

Review by
06/25/2021

“The two gentlemen that came were awesome.”

Review by
06/25/2021

No review comments provided

Review by
06/25/2021

“All the guys were all good. I had two different crews.”

Review by
06/25/2021

No review comments provided

Review by
06/25/2021

“I would recognize the installation crew, they did a perfect job.”

Review by
06/25/2021

“They are responsive and professional.”

Review by
06/25/2021

“Vanessa was great at getting them here very quickly. The whole team provided exceptional service.”

Review by
06/22/2021

No review comments provided

Review by
06/21/2021

“All.”

Review by
06/14/2021

No review comments provided

Review by
06/14/2021

No review comments provided

Review by
06/14/2021

No review comments provided

Review by
06/13/2021

“Patty Sorry forgot her Lady name”

Review by
06/13/2021

No review comments provided

Review by
06/11/2021

“Christine Boulter at the Wilmington office was absolutely wonderful to work with and is a major asset to your company! I hope you recognize that as well.”

Review by
06/11/2021

No review comments provided

Review by
06/10/2021

No review comments provided

Review by
06/10/2021

No review comments provided

Review by
06/10/2021

No review comments provided

Review by
06/10/2021

“They did a great job, very courteous”

Review by
06/10/2021

“See below”

Review by
03/04/2021

“I didn't have any expectations.”

Review by
03/04/2021

No review comments provided

Review by
03/04/2021

“Efficient, punctual, and professional.”

Review by
03/04/2021

“Their equipment was good and they were prompt, but they tried to stuff services down my throat.”

Review by
03/04/2021

“I would like to recognize the foreman on the job for his exceptional service.”

Review by
03/04/2021

“The whole team did a good job.”

Review by
03/04/2021

“Great, efficient service.”

Review by
03/04/2021

“The crew leader was professional and courteous.”

Review by
03/03/2021

No review comments provided

Review by
02/24/2021

“My first contact was really good. Everybody I spoke on the phone with was very accommodating. I have a daughter with special needs, so if I called and asked them to come at a different time, they did. That was great.”

Review by
02/24/2021

“They were very efficient.”

Review by
02/24/2021

“They just did a great job. They were professional, nice, and got the job done quickly.”

Review by
02/24/2021

“The crew that came out was great.”

Review by
02/24/2021

“I have used the service, and it was excellent. They did not leave a mess. They took everything away when they were done. I was happy with them.”

Review by
02/24/2021

“The team leaders were great.”

Review by
02/24/2021

“They were professional and cleaned up.”

Review by
02/24/2021

“They broke one of my light handle fixtures. They left a dangerous blade on the floor of my bathroom. I had to ask them multiple times to come back and finish things. Otherwise they did take care of the overall damage.”

Review by
02/24/2021

“It was over a holiday weekend and the machines kept going off. I couldn't get in touch with anyone, and when I finally did, they just told me to unplug the machines. I was charged for those days that the machines weren't working properly.”

Review by
02/24/2021

“They mitigated the flood damage very effectively.”

Review by
02/24/2021

No review comments provided

Review by
02/24/2021

“They didn't meet or exceed my expectations.”

Review by
10/28/2019

“I would like to recognize Christine Boulter and Angel for their exceptional service.”

Review by
10/25/2019

“They did a good job removing the mold in the troubled areas.”

Review by
10/23/2019

“I would like to recognize the company as a whole; they came out the same day my insurance company called them.”

Review by
10/23/2019

“The crew that came out and did the work did a great job.”

Review by
10/23/2019

“They met my expectations.”

Review by
10/23/2019

“No everything was fine.”

Review by
10/23/2019

“I was more satisfied with the Stoneham location. They did get rid of the mold.”

Review by
10/19/2019

No review comments provided

Review by
10/19/2019

“They were great all the way through.”

Review by
10/16/2019

No review comments provided

Review by
10/16/2019

“The initial crew that was sent out did a very poor job. They were not interested in getting the work done properly; they just spread out a bunch of machines and left standing water in the basement, and nothing was removed.”

Review by
10/15/2019

“They are very responsive, and really helpful.”

Review by
10/15/2019

No review comments provided

Review by
03/20/2019

No review comments provided

Review by
03/20/2019

“They cleaned the cellar very well. They were efficient with what they did and followed the instructions of the insurance agent. They were very professional and did a good job.”

Review by
03/20/2019

“There was a young girl who was fantastic at the reception desk.”

Review by
03/20/2019

“They just did a really great job in cleaning up and cleaning some things that I didn't expect them to clean, which was super helpful for me!”

Review by
03/20/2019

“Everything was great.”

Review by
03/20/2019

“I am not able to go downstairs, so my daughter went down and said they set up so many fans and whatever equipment they needed. It was fantastic; they had so many things going to dry out the area that she was very impressed with it. It was dried out within a day and a half.”

Review by
03/20/2019

“I was satisfied with ServiceMaster's promptness and efficiency.”

Review by
03/20/2019

“Significantly overcharged.”

Review by
02/08/2019

“They exceeded my expectations by completing it more quickly than expected. The bill was also much lower than I thought it would be. It was below the estimated price. I was quite pleased.”

Review by
01/26/2019

“They were fabulous.”

Review by
01/26/2019

“Crew leader was good”

Review by
01/26/2019

No review comments provided

Review by
01/22/2019

“All areas exceeded my expectations.”

Review by
01/22/2019

“They were sensitive of our situation and extremely kind. They worked really fast to get us back to a place where we could live in our house.”

Review by
01/22/2019

No review comments provided

Review by
01/22/2019

“I would like to recognize the two originals guys that came and assessed, surveyed and ran the project. They were outstanding, but I don't have their names.”

Review by
01/18/2019

“I would like to recognize Wilmer Mendoza. I wrote a letter about him in my email. He was so great. He spent a lot of time with me and he was terrific.”

Review by
01/18/2019

“This was my first time using them and they did exceptionally well.”

Review by
01/18/2019

“They are very quick and efficient.”

Review by
01/18/2019

“They met all my expectations. They were pretty quick and cleaned it up pretty nicely.”

Review by
01/18/2019

“They met my expectations with the equipment and fast response.”

Review by
01/18/2019

“They exceeded in everything. Everything was good.”

Review by
01/18/2019

“ServiceMaster by Disaster Associates, Inc. did a good job. We are completely satisfied.”

Review by
01/18/2019

“The communication is great.”

Review by
05/31/2017

“Fantastic. Five star rating. I would give them an A. They did disaster restoration for me.”

Review by
05/31/2017

“Very efficient, very effective. They were doing cleaning after a fire. I'd give them an A.”

Review by
05/31/2017

“We had water damage in the basement, and they cleaned it up. They came right in, and they got the fans going and cleaned it up really quickly, and they were very neat about it. I would give ServiceMaster an A.”

Review by
05/31/2017

“It was just routine maintenance. They were just very knowledgeable, very prompt, and just got the job done, in and out. It's definitely an A.”

Review by
05/31/2017

“They were just great and efficient and got everything done. They did some restoration work after we had a fire. I'd give it an A.”

Review by
05/31/2017

“They just did a clean up. They are very nice. The crew are very nice. It's very positive. It's excellent.”

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