“I didn't really have a good experience. The problem that we had was the quality of the work. They had to basically redo the entire thing and still could not get it to work, and we got to the point where we were done. After two months, we couldn't deal with them. We would never recommend them. I did not want to pay the balance of it, but they said if I didn't, they could not guarantee the work. And what they did was they extended the warranty, but extending the warranty doesn't matter if the work wasn't done right. It was the quality of work, and the project manager was very patronizing. On one side of the window, the tiles were higher than the other, and it wasn't uniform—it wasn’t a master tile job. They just worked on the master bathroom. I would grade the overall experience with a D. Cleanliness—there were some damage to the cabinets, which they fixed, which also delayed them finishing up of everything.”

“I was most impressed with the coordination between all the people in the loop. Nothing seemed to fall through the cracks. And, also, everything they said they would do, they would do. Those are the two top things that I really noticed. And the third thing would just be the quality of the installation itself, including the attention to detail. They rebuilt two full upstairs bathrooms. I would grade the overall experience with an A+. It wasn't a thing I didn't like about this experience.”

“The gentleman that did the work did a nice job. A couple of little things—the towel rack is a slight tad bit off, and they said they would fix it when they did my other wall. The bottom border on the tile—the border overlaps the tile instead of meeting the tile. The border is a different color. He worked very hard. The tile itself looks nice. I would rate the overall experience with a B.”

“We just contracted for them to come again. They did a total remodel of our bathroom and tiled it. I would grade the overall experience with an A+. I liked the absolute great customer service. Any small issue they were attentive to, and they did great work. Absolutely great work—it was stunning.”

“It was positive because they did a very good job. They did it in a pretty timely manner, and they were very professional working in the home while they were here. They did total remodels of two bathrooms, including the bathroom flooring, which took about several weeks. I would rate the overall experience an A+.”

“I liked that they were efficient. They were pleasant to work with. Everything came out the way I expected it to. They put in an almost new bathroom in my master bathroom. They also tiled the shower stall. I would give the overall experience an A.”

“It was positive because they did a good job in a fast time. They did a bathroom for me, which took two days. They did tile, took a tub out and put a shower stall in and they did all the tile. I would grade the overall experience with an A.”

“It was positive because they were very prompt and on time and good with their work. They did a bathroom remodel, which took two weeks to complete. I would grade the overall experience with an A-. They also did some tile installation.”

“It was positive because they were on time, did what they needed to do and was very good at it. They renovated a bathroom for us, which took them two weeks to complete. I would grade the overall experience with an A.”

“It was positive because they are very detail-oriented. They did two bathrooms for me, which took several weeks. It was a long process. I would grade the overall experience with an A.”

“Metropolitan replaced tile in a bathroom for me. They replaced the tile in the shower and walls. I would grade the overall experience with a B.”

“They did tile installation for me. They did everything. They did excellent work, and I had no complaints with their work, and I would recommend them.”

“I thought that when Mr. McKenzie came, he was very informative and very reassuring, and the guys that came and did the work were great. They did tile repair for me. I would grade the overall experience with an A.”

“It's negative because they said it would be five to seven days, and it ended up being five weeks. They did new flooring and new tile on the shower. They are still not done. They haven't put the glass up yet. I would grade the overall experience with a C-.”

“I liked that they were very professional, and they seemed to understand what I wanted in the design, and it really exceeded my expectations. It was a while ago. They mostly did a tile remodel of one powder room that has a shower in it; and in a second bathroom, they put up tile around the bathtub. I would grade the overall experience with an A+.”

“I had a very bad experience with Metropolitan. It wasn't done at the time it was promised. The guys that they sent out to the worksite—they don't use subcontractors, but I've noticed that they actually do. They provide the vehicles for them to use so they don't make it look like subcontractors. And the guys that were coming to my house were employed by Metropolitan. They were so busy getting out of there so they can go to their side jobs and make more money. They didn't do a total remodel. My house was fairly new, and I just wanted to get the floor and the shower area with the new tile installed and the frameless glass. I had a bad experience with this guy. The price wasn't reasonable. The more they advertised, they are going to need more money. You need to be professional at what you do. I just hired them because I didn't have the time. If I had the time, I would have done it myself. But when I look at their work, this is just an amateur job. I would grade the overall experience with a C. Expertise—they knew what they were doing, but they just didn't care.”

No review comments provided

“We did not have a good experience. Our bathroom ended up being more than the average cost and we were trying to figure out where we could cut back and where we may have chosen the Cadillac when the VW would have done. They weren’t very good at explaining that. We’re happy with our one bathroom but then the next bathroom, and they were going to do work on three, and one of them ended up and turned out very well. I was pleased with the final product, but of the other one we ordered a cabinet to go over the toilet that was so big that you would have hit your head when you got up off the toilet. I mean it was clearly inappropriate for the bathroom and we tried to get that swapped out. We swapped it out for a smaller one but they claimed it was more expensive than the huge one, which we sent back. We found it online and we had it delivered for must less than the price they were giving us. And then we had a problem with the shower door that they gave us a quote for installing. They got there and said we had some loose tiles so they couldn’t deal with it. They came back and said they might have to take the door off if they had to replace any tiles. They took the door off and it was fine and none of the tiles fell. Then they started playing with them to see if they would fall and then they fell and broke. For the overall experience I’d give them a D because I would not use them again.”

“I was pleased with their work. They worked steadily until the job was done and it all turned out very nice. They replaced a bathtub for me, and in order to do that, they had to replace tile. I’d give them a B. I only say that because they made one mistake, and I had to call them and make them come back. They worked every day until it was finished. I would recommend them, but first of all most people nowadays really don’t replace their tub, and they choose a cheaper way to go. The problem with my tub was that someone had redone the enamel and it was peeling off. I felt that I was better off replacing the tub.”

“They rebuilt the bathrooms and did tile installation. They did great work, and I have no complaints whatsoever.”

“They renovated a bathroom for me. They also did tile installation. My overall experience was definitely an A.”

“They did a bathroom remodel with tile installation. I’d give my overall experience an A. I have already recommended them.”

“They renovated two bathrooms with tile installation. I’d say my overall experience with them was an A+.”

“Metropolitan Bath & Tile did bathrooms and tile installation. I’d give them an A+.”

“I definitely had a positive experience with them. They replaced a small bathroom under a staircase in my basement. They did the demo, and then put in a shower, new floor, new vanity, and new sink. It was very good. They deserve an A+. They completed the work faster than they had estimated, and we’re really pleased with it.”

“They remodeled the bathroom, and they did tile installation. I’d give them an A.”

“They remodeled two bathrooms with tile installation. I’d give them a B.”

“I am very pleased with all aspect of the job MB&T did for me.”

“They did a good job. It was a total bathroom redo. I would grade them an A.”

“They did a good job. They replaced the bathroom. I would say they get a B+.”

“They did good work. They remodeled the bathroom, which it included tile installation. I would grade them an A-.”

“The floor of my master shower was leaking down into my laundry room. After many weeks, they finally got it corrected. They had to put in a whole new floor and had to put some new tile on the way. So far, so good. It's not leaking at the moment. I would grade them a B+.”

“It was a complete bathroom redo, including new tile, a brand new tub, and a new sink, and they did the painting. I liked that they did all the parts of it, the plumbing, the tiling, and taking everything down, and that I just had to basically deal with one person. I would give them an A+ rating.”

“They came on time every day, they worked, they cleaned up, and they did exactly what they said they would do. He tiled walls in our bathroom and around the bathtub. I would give them an A+ rating. It was a pleasure to deal with them. They were very punctual, and they cleaned up every single day.”

“They made it easy. They took out everything in the bathroom, put in a new medicine cabinet, vanity, and tile floor, and painted it. If I changed things, the workmen came in and did their job. The workman were highly qualified, and I'm pleased with the work. They earned an A+.”

“They did a complete bathroom remodel and tile installation. Everything got a major overhaul. They came in and completed the job in the two-week time frame as planned. The only thing I don't like the ghost toilet that I got, but it's a new product by Kohler. It’s not their problem. I picked it. It's a touchless toilet, and it flushes on its own. I would grade the company an A.”

“Really, the only problem was when they were doing my mom's walk-in shower, they didn't use a meter, because the doors don't close all the way. If you try to shut them, they just go back because they are crooked. The tile is fine. The light fixture in my bathroom, because I have a dial for a dimmer switch, doesn't work. It makes buzzing noise, and for a while there it would just go off, and then we have to turn it back on. Everything else is fine. I would grade them an A overall for the guy. It’s not an A+ because of the lighting and the doors. He could have used a meter and it would have been fine.”

“About the bathroom, when the guy took up the tile and took it out the bathroom, he scratched up our door something fierce. And he tried to get it out with a sander and that made it worse, he said he was going to come back after the work was done and fix it. And he has never come back. I didn't call because I didn't want to complain, but every time I look at that door now, it makes me sick. It's all scratched up, it's the bathroom door. The whole bathroom was remodeled, they took the tub out and put in a shower, a new toilet and new vanity. I would grade them right in the middle, a C. The quality of work was very good. The only problem is the bathroom door, the only thing it needs is to be taken down and sanded, it doesn't have to be painted.”

“I chose Metropolitan because they were several hundred dollars cheaper than the firm who remodeled my kitchen. I wish I had chosen my kitchen remodeler. While all the workmen were very pleasant and the end result looks nice, there was a disastrous episode when a pipe that wasn't shut off in the construction process ruined the ceilings of two floors and required Metropolitan to patch, re-plaster, and paint my living room ceiling and replace ceiling tiles in the basement. The biggest aggravation was the installation of the toilet. It took six visits from Metropolitan workmen to get the toilet to sit correctly on the pipe and not leak. They tried to charge me an extra 300+ dollars to fix the toilet. The workmen who finally figured out I needed a flange carried a flange upstairs and installed it which finally stopped the leaking. I found a matching flange on Home Depot's website for less than five dollars. I complained and the extra charge was deleted. For a company that says bathroom remodeling is all they do, wouldn't you think they could've figured this out much sooner? I would never use this company again for a bathroom remodel. My kitchen remodel went without a hitch and was obviously much more complicated. Lesson learned—sometimes saving a few hundred dollars isn't worth the problems.”

“Everything worked out very nicely. One of the things that I liked was that it was one-stop shopping. I could get everything that I wanted. They certainly had a wide variety of choices. Maybe I could have gone other places and gotten something else, but I found something that I liked within their inventory. They remodeled one bathroom totally, and then updated a second bathroom that included tiling. They replaced doors on some of the rooms, they did electrical work, they did additional plumbing work, and all kinds of things. They get an A. Any time they couldn't come or were going to be late they called. They had the drop cloths and cleaned every day. I can't force anyone to use them, but I do think they are on the higher side, and they advertise that they are lower. I think that although they offer the convenience, they are high priced, and when you have a total package, it seems pretty high. I think mine was $33, because I think I paid extra, but I'm satisfied.”

“They did a good job. We did the whole bathroom redone. I would grade them as an A+”

“The outcome was good, and they did a good job. They redid the master bathroom. I would grade them a B.”

“The guy was very attentive. It was a good job, and we were satisfied with it. I would say they get an A.”

“They did a really good job throughout the process. They renovated a bathroom, including tile installation. They earned an A”

“The whole bathroom was redone. They did a wonderful job, and it's working fine. They were very customer conscientious, they worked with us, and we have a beautiful bathroom. I would grade them an A+”

“They did great. They worked until they got it done. They did an extremely good job, and I was pleased. They remodeled a bathroom, and they did tile installation also. They deserve an A+.”

“They were okay. I thought they were too expensive for what they produced. They did a bathroom remodel with tile installation. I would grade them a B. They tried to follow up. I wouldn't mentioned their name if asked for a recommendation.”

“It was a bathroom remodel and a tile installation. It was done on time, they showed up on time, and they kept on schedule. They were polite and thorough. I would rate them as an A.”

“Metropolitan Bath & Tile remodeled my bathroom including the tile installation. I liked the timeliness, the fact that they completed it, and the quality. They deserve an A.”

“For the most part, concern they were always very quick to get back to me and wanted to make sure that all work was to my satisfaction. I would grade them a B overall.”

“I liked that the installers were very professional. They did the entire bathroom, including tile. Including everything, sales, and services I would grade them a B+.”

“The whole process, the sales process especially, and the guy that came out and did the work were excellent. They did a total remake of our upstairs bath. I would give them an A+.”

“It was a complete bathroom remodel. They did a great job. They followed the contract, everything was on time and on schedule, and we liked the bathroom. I would grade them an A.”

“I had a bathroom remodeled that involved tile installation. They had an individual job that had to be done. They cleaned up after they were finished, and there were a couple of minor things that I didn't like about it. I would grade them a B.”

“We used them for remodeling that included some tile installation. Everything was fine. I liked the attentiveness of their construction crew and the quality of work that they did. I would grade them an A overall.”

“They were ahead of schedule, and the quality was perfect. Everything that they promised they delivered. They worked on the bathroom floor and wall tile. I would say they’re an A+ company. I've used them before.”

“The quality of the work and the workman onsite were good. They did two full baths that included tile installation. I would rate them as an A+ company.”

“The work was very good, and we were very satisfied. They worked on two bathrooms and a powder room, which included some tile work. I would grade them an A overall. The quality of work was excellent.”

“They did a fantastic job. They gutted and redid two bathrooms. I would rate them as an A+. I'm likely to recommend them, because I used them before.”

“They did a good job. They redid four bathrooms for me. The job included some tile work. I would grade them an A+.”

“They did a total bathroom remodel including tile installation. I would grade them an A, overall.”

“They remodeled the whole bathroom last year. They did the entire bathroom, flooring cement walls everything. They're great, first and foremost. It seems they are all in house, and they don't subcontract like other companies do. They're very skilled, polite, and clean in their work. Once they start a project, they finish it, and they don't leave you hanging. I had a couple small issues, and they came out and took care of the issues when they had a chance. I wouldn't expect them to stop their other projects and run right over to me, but they put me in their schedule, and came over to me, and took care of the issues. I would not expect anyone to stop their current projects. They stayed with me until the technician was available, and he called me and came when he said he was coming. I would grade overall experience A+”

“Metropolitan Bath & Tile is number one, of course. When we first bought the house, we had another company come out, and they were ridiculous. At the price that they wanted to charge, I asked the guy what he was smoking. Then we got in touch with Metropolitan Bath & Tile. They came out, and my wife went up to the showroom, picked out what they wanted, came in and did what they were supposed to do, and everybody was happy. We had two bathrooms done, and we loved every moment of it. They had to dig in for the flooring and tiling to put in a bathroom downstairs, and it in the master bathroom, they made a more handicap accessible bathroom for me. Once I get some more money together, I'm going to get the third bathroom done. . I would give them an A+. I have been telling people about them already.”

“I must admit that I am a little disappointed in the service end of my project. I requested from the sales staff installation a handicap walk-in shower and a remodel of the cabinets. When the work began, I was told that there would be two men working on the project but only one showed up. I was told the other man was sick, I believe. The man started the tear out of the old fixtures but was held up because of lack of help. After the work was almost completed, I noticed that a grab bar had not been installed. I was informed that an additional cost would be charged because the bar was not included in the original order. I had never heard if a handicap shower without a grab bar, so I paid the additional money and it was put in. The electrical light installed in the shower was the wrong type so we had to wait several days for the electrical parts to get here and be installed. I must say that the tile, plumbing fixtures, and cabinets were of excellent quality, and I am well pleased with them. The final inspection was conducted by the man who did the work rather than a company rep who I would have thought would have done it. All in all, the experience and finished product was worth about 2/3 of what I paid for it, including profit.”

“They did the entire bathroom from the floor studs to the ceiling and the walls. In general, a couple of things were done that my had to have changed or fixed that were not done well, but they were replaced so that was fine. I wasn't here, so they did take longer than we expected, and I gave them that, because we were away and I was in no rush to have it done. I would say in the end, it was probably an A. I love my walk-in shower. I'm so happy with that, you just don't know. One of the heating units broke, and somebody was here almost as soon as we called to take care of it. Everything was fine and picked up as they went along, so it was fine. We have recommended them.”

“It was a master bathroom remodel. There wasn't anything really that I didn't like about the service. The lead contractor was absolutely wonderful to all the other contractors that came in, like the painter, plumber, and electrician. They were very thorough. They showed up when they said they were going to, and their number one priority was making sure that I was pleased with the job. I would grade them an A+, absolutely. I would use them again in the future and recommend them.”

“They did three complete bathroom remodels, which included tile installation. I was satisfied on the quality of the work but, they had a workman that took some things from my house. They returned one of the items, and they paid for one of the items. Then a couple of the items were still missing, but one was cash, and one was a piece of apparel I didn't have a receipt for. That's the negative part, but they have been very good about coming back and fixing things that weren't up to their quality standards, and I can say that they stay behind their work.. It's good work, but it's expensive. I would grade them an A.”

“They had their ups and down, it was a very difficult job for them to do. But we are pleased with the new shower that we have. But it was a very long drawn out process. It took a lot of patience, the workers did a good job, although there were a couple of mistakes made. So I really have mixed feelings about the whole project. I'm happy with the new bath but I wouldn't want to have to go through it again. Redoing it and definitely the problems that developed. They did tile work for me. I would grade them a C. They had some major problems with it, but the end product was a B.”

“They redid the tile and the tiles on the floor in our bathroom. It was easy to work with them. The material they used looks great, and the bathroom looks great. It was nice that they could do part of it and not push us through all of it. It was a good experience and we liked it. Customer service billed us twice, so that was kind of an issue. They fixed it. I’d give them an A.”

“The communication was excellent. Interacting with the technician who was doing the bathroom and our ability to ask questions and talk about things made the experience great. He did three bathrooms. He did one bathroom from the studs out, and he renovated two others, which included tile installation. I would give them an A+.”

“The experience was fine. They did what they said they would do, and they actually provided us some design services. It was complete gut and re-do the bathroom so there was tile work involved. I would grade them a B+. There were a few issues afterward, but they did come out and correct.”

“They did a full bathroom for me. We had some issues, but in the end it was fine. I liked the end product, but in the middle we had some issues. The guy forgot to turn the water off, so it leaked down through the floor into our television and the family room. I would grade them a B.”

“Metropolitan Bath and Tile remodeled an entire bathroom, including tile work. The workers that they provided were just outstanding, provided high-quality work, and were very pleasant to be around. They delivered what they said they would deliver on time. I would grade them an A+.”

“The people at Metropolitan Bath and Tile were fabulous. They replaced two bathrooms to the bare walls. It wasn’t a Band-Aid—it was a major fix. I’ve been involved in real estate all my life, and these are the finest people I’ve ever dealt with. I would grade them A+++.”

“It was a full bathroom remodel. The quality is good. We had a timing issue on some back ordering of supplies that pushed the project back, and we had a towel holder that has fallen down twice, but they came right out and fixed them. I would give them an A rating.”

“They did a bathroom repair. The shower was put in incorrectly 15 years ago, and it was leaking. They needed to take out essentially the bottom part of it and put in new tile, a new door, and a new seat. I was confident that they would do a good job. The only problem we had with the installation was that the color of one of the tiles wasn’t what we were expecting it to be, but it was too late, and we couldn’t change it. We never actually saw it in advance, but we were told what it would be. Then the colors weren’t what we were expecting, and it doesn’t really go very well. However, the work of putting it in was great. They never really got back to us about the tile.”

“We had a whole bathroom rebuilt by Metropolitan Bath & Tile. This is the third one we’ve had done. We redid our master bath out to the wall. They did tile work also. They stripped it out to bare walls and built a walk in shower with a glass enclosure. We had a Roman tub and they did the tile surround to that. The floor was tiled, and we had a new countertop put in with a new cabinet. They are very professional, and they know what they’re doing. I could count on them to meet their schedule. I’d rate them as an A+ company. I have had no problems at all. I have already recommended them to a friend.”

“Metropolitan Bath & Tile remodeled my shower and my bathtub. They did a tile installation and a new shower door. They were pretty quick. They finished it in five days. They were clean. Everything I asked for was done right. They removed it and got it done right. I’d give them an A+. One thing they should think about before they do any kind of bathroom remodeling for anybody else was that the kind of style that I used was Centennial but nobody ever told me when I picked it. So when they finished the shower, I asked if I could purchase an extra box of tiles just in case something should go wrong where they’d have to break into the wall to repair it, I’d have replacement tiles. That is when I was told that they don’t make those tiles anymore, and they don’t have any. So now I am stuck with a shower that, God forbid something goes wrong with plumbing or whatever and somebody has to get access to the wall, I don’t know how to repair, because I don’t have tiles to replace it.”

“Metropolitan Bath & Tile renovated my bath and dressing area. They did tile work. They took out a bathtub, then tiled a shower stall, and did the tile on all the floors. I like that it was a one-stop shop. I just went to them and picked everything out. They ordered it and worried about getting it here, and I didn’t have to worry about any of that. I’d give them a B. We had problems with some of the tiles because we found out at the last minute they had been discontinued so I had to choose new tiles or hold up the project. I wasn’t happy about that. They had to replace the toilet. They had to come out twice, and then the third time they just ended up replacing the toilet because it kept leaking. There were some problems with the light. I just had to keep calling on the problems I was having. As far as punctuality, I never knew what time the guys were going to get here. A lot of times, they only worked like three or four hours during the day and then they left.”

“They fully remodeled two bathrooms. They removed the old tile and put in new tile. I think they were very responsive. They cleaned up after the work every day after the work was done. They earned an A.”

“They completed the work efficiently and professionally. They did tile installation in the bathroom. I would grade them an A for the overall experience.”