Thompson Creek Window Company
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Thompson Creek Window Company has received 4.7 out of 5 stars based on 86 customer surveys.
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5th year as a Best Pick Call
"At Thompson Creek, we are completely accountable to our customers from their initial inquiry through installation and warranty of our products and services. All of our work is backed by nearly 40 years in business and our No-Hassle Warranty and Buyer Protection Guarantee. Our focus continues to be delivering 100 percent satisfaction."

Rick Wuest | President
Company Information
Services Offered
Thompson Creek Window Company offers vinyl siding in a variety of styles and colors to residential customers. The company specializes in manufacturing, selling, and installing products developed specifically for the mid-Atlantic climate.
Warranty
The No-Hassle Warranty and Buyer Protection Guarantee protects homes for up to 50 years.
Company History
The company was started in 1980.
Distinctions
In 2018, Thompson Creek Window Company was named one of Inc. magazine's Best Workplaces. The company was also named a 2018 Top Workplace by The Washington Post.
Additional Information
According to Thompson Creek Window Company, its siding has the ability to weather all conditions in the mid-Atlantic climate. The company offers siding options in a variety of colors.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
4200 Parliament Place Suite 600
Lanham, MD 20706
Hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 6:00 pm
Sun
8:00 am - 6:00 pm
Licenses
#2705117858

Compiled Score:

Thompson Creek Window Company has received 4.7 out of 5 stars based on 86 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/21/2018

“Initially, I was very pleased with Jake but once the order was placed I had a hard time getting a hold of him. The installation team was excellent, thorough, and cleaned up all in one day.”

Review by
11/08/2018

“Steve Gilson did a great job.”

Review by
10/31/2018

“From sales to installation I was totally happy with the whole team!”

Review by
10/31/2018

“I was most satisfied with the installation crew.”

Review by
10/31/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/28/2018

“Tom and Eric both went above and beyond to make sure I was satisfied.”

Review by
10/27/2018

“I was most satisfied in terms of their customer service and quality of product. I would like to recognize Janelle Cumberbatch and Robert Doran for their exceptional service. They were both very helpful. I would also like to recognize Joe Hernell and John Rowland.”

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

No review comments provided

Review by
10/25/2018

“Darlene Herrmann was a pleasure to work with. Also Tim Carney was very responsive and helpful when he came out to inspect the problem areas I had after the job was 'completed'”

Review by
10/24/2018

“information about the product, including the models brought to our home to view the quality of the windows and ease of their movement”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Customer service and coordination with Roquella”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“I was most satisfied with the entire process, it was great. Duncan was really awesome, we have 18 month old twins and he dealt with them very well. He was very sweet, it was a great experience.”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Gregory Martin was patient in waiting for our responses; we didn't feel pressured. The price drop certainly helped also. Without it the difference in price from another estimate, while understandable because of the product, was too much. Everyone was very professional.”

Review by
10/24/2018

“I was the most satisfied with the salesman and the installation crew. The installation crew was great.”

Review by
10/22/2018

“Mr. Gilson exceptional”

Review by
10/21/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“The installation crew were pleasant. At first glance it looked as though they cleaned behind themselves. 1 day later found several pieces of the plastic they cut in rugs and window sills.”

Review by
10/17/2018

“I was most satisfied with the installation team. They were very good.”

Review by
10/16/2018

“They did a very good job. When I came back everything looked nice and OK. I was happy. They did a good job.”

Review by
10/16/2018

No review comments provided

Review by
10/15/2018

“Thompson Creek was selected by a panel of our COA Owners as a standard replacement window for our complex. Considered were availability, style, workmanship, customer service, and a local company. Price was secondary consideration. Most big box window retailers make it difficult to deal with due to employee unfamiliarity with products, never the same one when returning to store, and uncertainty of warranty and delivery factors. We screened local windows products and went to the Thompson Creek factory to get first hand knowledge of what we were buying. We have not been disappointed.”

Review by
10/14/2018

“After this experience, no. For windows, they seem good but our project was not just windows. The hassle was too, too much. Home improvement is not easy but this was above that. TC made things worse rather than easier.”

Review by
10/13/2018

“I was most satisfied with the quality and the installation. I would like to recognize the installation team for their exceptional service.”

Review by
10/13/2018

“Enjoyed the sales persons initial visit”

Review by
10/13/2018

No review comments provided

Review by
10/13/2018

“I was most satisfied with the salesperson. I would like to recognize Jason and Mark Hall, they both provided excellent service.”

Review by
10/13/2018

“I was most satisfied with everything from the beginning to the end of the project. There is no one in particular to recognize.”

Review by
10/13/2018

“Mr. Boone, he lives in my neighborhood and the evening we called him, he wasn't even on duty and he came over anyway. My son in law knows him.”

Review by
10/13/2018

“I was most satisfied with the customer service. It was very good. They inspect and have quality control.”

Review by
10/13/2018

“I was most satisfied with the quality of the windows and the screens. So far it's very good. Howard was a very good salesman. Steve was updating me and then he disappeared. The second time they were here to do some stuff, I had a new project manager and that I did not appreciate. Also, I was told that payments wouldn't start until the job was finished and that was not true. I had to pay before the job was done. A month before the job was done.”

Review by
10/13/2018

No review comments provided

Review by
10/13/2018

“Eileen was very good.”

Review by
10/11/2018

“I was very satisfied with the salesperson, Phil, and the installers. The people that delivered the shingles were good also.”

Review by
10/11/2018

“I was most satisfied with the knowledge of the staff.”

Review by
10/11/2018

“Amanda Hudak was very patient with me, very helpful, and very friendly! I can't recommend her enough! In my comparison with other companies, Thompson Creek offered the best value!”

Review by
10/10/2018

“I was most satisfied with the windows. I would like to recognize the two installers for their exceptional service. They did a super job.”

Review by
10/10/2018

“I was most satisfied because the people were really nice to work with and the product is really high quality. There is no one in particular that was exceptional, but everybody was good.”

Review by
10/10/2018

“The factory representative guy was pretty nice; he explained pretty well. The project manager always would call whenever I wasn't available, but she left voicemails and seemed like she tried to keep us informed. The guy who did the gutters spoke very little English, so it was difficult to explain what we needed for that, and the window installation guys kept to themselves.”

Review by
10/10/2018

“I was the most satisfied with the timely manner in which they completed things.”

Review by
10/10/2018

“I was most satisfied with the overall quality of the windows and the second installation crew. I would like to recognize Marlin for his exceptional service.”

Review by
10/20/2017

“They did an excellent job, and I’ve sold the house since that. They did a good job. The guys came out, and they did what they had to do when it came to putting in those windows. They did an excellent job, and they did a job with the siding, as well. They did the windows and the siding, and I told the new owner who put all of that in. I would rate them A. They knew what they were doing, because at one time, I had some water coming in. It was a heat pump all the way up there on the fourth level, and it was some water coming in around that heat pump. They sent a guy out, checked it out, fixed it, and never had any problem.”

Review by
10/20/2017

“They did my siding. They were great. They did a beautiful job to my house. I would grade the overall experience A+. The guy was excellent, the workers were excellent. I have no complaints. Everybody who comes by my house says, ‘Who did the job?’ I have no complaints, they did a great job. I recommend them every day to everybody.”

Review by
10/20/2017

“They were fast, gave me a good price, and did a good job. They've done everything. I've had windows done. I've had the vinyl siding, and I had a front door put in. I would grade them A+. I have only little complaint. One of the planks they put up damaged something, but other than that, everything's been fine.”

Review by
10/20/2017

“I liked the whole process. From the beginning, the representative came over and told me how to do the work and when he would do it. Everything was perfect. They did gutters for me. Actually, they did siding about a year ago. I would grade the overall experience A.”

Review by
10/18/2017

“I liked that they were willing to work with the homeowner in some minor issues during the install. They did windows and siding for me. They get an A.”

Review by
10/18/2017

“I liked the quality work and good service group. Had siding and windows done. I would grade them A.”

Review by
10/18/2017

“Very good. They were fast, and they did good work. They did siding for us. I would grade them A.”

Review by
10/18/2017

“They did a lot of work for me. We ran into a few problems, but other than that, they did great work. They did windows for us, siding and things like that. I would grade the overall experience A. They did an excellent job. On the windows, the cleanliness was excellent on that, but the siding work, we did run into some problems. The guys kind of left a little bit of a mess.”

Review by
10/12/2017

“The latest project that we had from Thompson Creek was the siding, and it all went very well. They cleaned up very well. They've come on time. We had gotten windows a couple of years ago from Thompson Creek, and we're just delighted with these windows. When they put those windows in, I think they were here about thirteen hours working, the whole crew, and they did just a beautiful job of cleanup, but the siding too was great. I have nothing negative to say. We plan to call Thompson Creek again in the future to have a few other projects done. I like Thompson Creek a lot. They earned an A+.”

Review by
10/12/2017

“Our experience was really good. They salesperson—manager—there was a little glitch in the sizing of the windows. The measurements were fine, but we didn't have central air. The openings of the windows changed, so some of the air conditioners would not fit. The managers came up with a system to make the air conditioners fit until we could get central air. They did windows, siding, and guttering. They’re A+. I don't find that's the fault of installation or anything. If anything, it would be the salesman’s, because he didn't see the window units might not fit because the openings would change. For cleanup, my brother and nephew had to point out that there were still metal and nails on the ground. I've already recommended them.”

Review by
10/12/2017

“They completed the project. They did windows, doors, and siding. I’ll give them an A+.”

Review by
10/12/2017

“They were clean. They were organized. They came on time, and they completed the project on time. They did outside siding for me. They’re A-grade.”

Review by
10/10/2017

“They are great. They worked fast. Their work was just perfect. I can't say enough about the materials and the people working there. They did siding and gutters for me. They’re A+.”

Review by
10/10/2017

“They did what they said they were going to do in a very fast manner, and I felt that the price was fair. They did some siding work and some repair work on the exterior of my house for me. I would grade the overall experience A.”

Review by
10/10/2017

“From start to finish, it was a pretty good job. They did siding for me. I would grade them A+.”

Review by
10/10/2017

“I liked that they are organized, friendly, good quality. They did our windows, our siding, and our gutters. I’d give them an A.”

Review by
10/10/2017

“They were very efficient. They were professional. They did sliding glass doors and vinyl siding for me. I’ll rate them A.”

Review by
10/10/2017

“I liked the quality of the product. Excellent service. They did siding and gutters for me. I rate them A+.”

Review by
06/01/2016

No review comments provided

Review by
05/29/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

“Very professional and they use quality products and experienced craftsmen. They address and correct any concerns promptly.”

Review by
05/26/2016

“Please, please stop with that TC recording on the phone while on hold. Also, make the project manager's phone show up in call ID. Otherwise their phone call can be identified as marketers.”

Review by
06/29/2015

“They installed gutters, soffit and fascia. The job pretty much took all day. The customer service was good. It was what was needed. I worked with them before on maybe 10 windows, that's why I chose them. I would grade them a B+. I think they need better clean-up after the job. They left little debris. There were nails and trimmings and things.”

Review by
06/26/2015

“They were lovely. They did exactly what they said they were going to do, and they did it on time. They were doing siding. They had the best product, I felt. I interviewed three other places, and they all had crappy siding except for Thompson Creek. They were the best grade. There were no problems at all.”

Review by
06/26/2015

“They did the work and I didn't have any difficulties and no issues. They cleaned up when they were done. It actually snowed. They worked through the snow. They put siding on my house. I had a few estimates and they had a good price. I liked the color that they offered. I have no complaints; they're an A.”

Review by
06/26/2015

“They did siding. They had what I wanted. It was easy to talk to the folks about what I wanted, their timing fit with my schedule, and the guys came out and did a wonderful job in a very short period of time. I would give them an A.”

Review by
06/26/2015

“I had gotten another company to do some work for me before and I should've gotten Thompson Creek. My neighbor had gotten Thompson Creek to put in some labor when I had gotten somebody else, and I wasn't satisfied with their work. I decided to go with Thompson Creek. They did a good job for me. I specifically told them, ‘Don't start a job with me and then don't finish it. Don’t go off and do something else just because you miscalculated the time that it was going to take to get done.' I don't like that I told them that. They were residing my house. They had told me it would take a day, but it took more than a day and plus they had already scheduled some other people so therefore they put me in the backburner which I did not like. I'm the customer, you finish me before you go any place else. I'll do an A- then.”

Review by
06/26/2015

“Thompson Creek is very responsive. They did some work, and I had a few minor issues with it, but they've been very responsive in making sure that everything is exactly the way that both they and I thought it would be. They made sure the house looked the best it could be. They put in windows and sided the entire house. Between the windows and the siding, the entire job was probably six working days. That was in line with what they originally estimated. They had to work around some weather, and they managed to make that work, too, so it was all good. They get an A grade.”

Review by
06/26/2015

“Thompson Creek did everything they said they were going to do, and their materials were top-notch. I got all new windows. They were installing them for the whole house, so it was maybe 20 windows. There was a problem with two windows, and they fixed them that day. They went back and got the right ones. They did siding and a front door, too. I chose them mostly because of quality and recommendations from others. They'd be an A.”

Review by
06/26/2015

“They were efficient. They fixed around a window and put new siding or something and they fixed around the front door. The customer service was good. The top of the door came in the wrong color so we had to paint it. I'd give them a B. I would recommend the company to others.”

Review by
07/15/2014

“They did a good job. They were courteous, and then they cleaned up good. They just did siding. I would give them an A.”

Review by
07/15/2014

“They have done some work for me in the past. For one thing, their work was very detailed. They did a very good job, and it was very detailed work. In looking at it, it just had the appearance of being well done. They were complete. They did everything completely. They didn't do it half-assed. I had all of the windows in the front of the house replaced. I had them do vinyl, what do they call it, covering, not vinyl siding, but when they cover the rest of the wood. At any rate, they did vinyl work for me. They covered a lot of the exposed wood by vinyl. Then they did the gutters, which they did a really good job on. I had a special problem, and they made sure that they took care of that, and they were willing to work with me. If I had some design feature that I wanted, they were more than willing to do it. I would definitely give them an A.”

Review by
07/10/2014

“They did good work. They had really good employees. They trusted their employees, and their employees were worthy of trust. They did an excellent job, very responsive. The work was done well. A great company. They did siding and windows. They are an A.”

Review by
07/10/2014

“Neat workmanship, good workmanship, quality of service, quality of product. They are not cheap, but you get what you pay for. That I've learned a long time ago. Most recently, they did gutters and they wrapped my soffits. Before that they replaced my front double doors and sliding rear door. I would give them an A.”

Review by
02/12/2014

“Actually Thompson Creek have done our siding, shutters, soffits and 2 of our doors. I've had an incredibly positive experience. It's the customer service and the quality. If you actually have an issue they make it right regardless. They were a referral and I would absolutely use them again. They're an A+.”

Review by
02/12/2014

“I had all my siding, windows, doors and gutters done by Thompson Creek. So there was a lot of money I spent. Their service is quality so you definitely pay a premium price and I was willing to do that because if you provide a quality service in the things I was looking for, naturally - but has not all been positive, because there were some issues with the windows. They initially had to come back and replace one. With the siding it took an extra couple weeks because they run out and they came back and the one to finish it was the run color. They kept providing a quote. The gutters I am disappointed with because the gutters installed were big 4 inch sized gutters. It was white gutters and they were painted over because now the white paint is coming off the gutters and the color underneath is brown. The job was satisfactory, especially on the windows and doors they put in. Especially now in the winter months. Before I had those windows and doors put in I could feel a draft coming into my house. I had single-paned windows. I have huge savings on my heating and cooling because those windows are very good quality. I would definitely use Thompson Creek again. The technicians were very well-qualified, especially those folks with the windows and siding. They were highly qualified and skilled technicians. In each area they had folks doing each one and those guys knew their jobs very well. The day they told me they would begin the work they showed up and the amount of time - again the siding was the issue because the back piece of it they ran out and didn't have - then it took them 2 or 3 times to come back and get the right color to match. I would give them a B+.”

Review by
02/06/2014

“They were good. They did what they had to do and cleaned up after themselves. We got new siding with them as well as gutters. They have a good reputation. The technicians were fine. The customer service was good, and a year later, we had a piece of siding that fell off and they came back with no problems and put it back on without any issues. I would give them an A.”

Review by
02/06/2014

“They did a great job. They replaced my windows one time and they replaced the siding with the next job they did. They did excellent work. The technicians were skilled. The customer service was good. I chose them because of their reputation. I'd give them an A+.”

Review by
02/06/2014

“They did siding for us years ago, several years ago. It was good. They did siding. The technicians knew what they were doing. I haven't used their customer service yet, but it's good. My wife found them. I would use them again if needed. I would give them a B. I'd recommend them to others.”

Review by
02/05/2014

“They did both gutters and siding and they did a fine job. They showed up when they were supposed to show up. They did what they claimed they was going to do and we've had absolutely no issues with them. They clean up after themselves. This is a company I would use again. I would say A. They brought samples.”

Review by
02/05/2014

“They were fine. They did my windows, gutters, and siding. It was all at once. They promote the best deal. Their attention to detail was good. They made one small mistake as far as the windows and they came out immediately and brought me window out, had them made, and replaced them. I had all windows replaced. They did keep to the time frame. So in essence I've had no problem with them whatsoever. I would say an A.”

Review by
02/05/2014

“It was in the middle honestly because had I not been home, it would not have been done correctly. We had purchased the green sheeting. It helps with the water away from the house if anything got behind the siding and it was not delivered and the crew that came in just started putting everything already...siding and everything up and I said well wait a minute, where's that green stuff and they're like oh there's none over there and I'm like well that doesn't mean you don't call in and get it. So I had to have them have them stop work and I had to call somebody to have it delivered. Had I not been here that day, I would not have known. I contacted the company about it because they needed to get that stuff in. They were replacing the siding. This was a couple years ago though. they haven't done anything recently. They did a repair for me a year to two years ago. They did because something had happened to the house during a storm and I didn't want to lose the warranty on it so I had them come and repair it. The quality of the work was fine. It was the original install that was an issue. The workers that came out, they worked but they didn't seem to know that something was missing from the job. So that kind of bothered me. I would probably use them again but I would make sure I was here again. It did look like a good quality product and insulation behind the siding that we chose and the wicking feature that the green stuff had. I mean it all just sounded like it was all going to work and we haven't had any problems with it. I would say a B and I'd use them again. There was a little glitch but once that was fixed, everything rolled along fine. I’d recommend the company, I have actually.”

Review by
02/05/2014

“The work was done in a timely fashion and they were very neat and left no mess. They did siding and gutters. The workers were fine. Everything was perfect. This is a company I used them before. The price was right. The workmanship was good. I chose them because of the price. I give them a B. I would recommend the company.”

Review by
02/04/2014

“I love them. I love their doors and their windows. They're great. Well they come in and they do their work and they have quality products and when they're done they clean up and everything's great. We've got a new front door and we've got an atrium door in the back and gutters and shield on the gutters. That's all. We didn't have any siding. We just had the gutters and they put the shields over them and I forget what do you call those decorative pieces next to your windows. They did those. These services weren't done all at one time. Different times. I'd say we've been using them about five years. We had them come out and give us an estimate and we were very satisfied with the way that they represent their company and the pricing and everything. We were just very satisfied. They came out and they did our back door and it's absolutely great. The warranty is great. Full time warranty and it's transferrable to the next owner. They communicate well with us also. A+ all the way. The best thing that I have found is their quality of windows like I say. We have in the back of our house the door that used to be a sliding glass door that they changed to the atrium plus we have a smaller window that we had upgraded the windows with another company previously many years before and we live on a busy road and if you stand by Thompson Creek's window you can't hear any noise from the outside at all. If you stand by the other side of the kitchen with the other window by a different company you hear all the noise. Their quality is superb. I'd have to say I'm very very very satisfied with them.”

Review by
02/04/2014

“I think they presented themselves well. In retrospect in talking to my accountant I found out that the materials from Thompson Creek, most of it didn't qualify in terms of government rebate and things like that. It went pretty smoothly. they fell a little bit behind schedule. They kind of came back and kind of made up for that but it was pretty good. When they came they were professional and pleasant and that kind of thing. They presented themselves well. I would possibly use this company again. I think the technicians are pretty good. I think they served their purpose. I had done some research and I was told that putting siding on is not necessarily that high skilled level of work. They present themselves very well. Customer service was pretty good. They’re polished. My wife fell in love with it. I’d rate them a B.”

Review by
02/04/2014

“I thought that the materials used were very good but the workmanship was very poor. I was told when I bought the service that everything was going to be done by Thompson Creek's own people who were dedicated to doing this. The people that did the siding were apparently a subcontractor. When you put up siding you have to wrap the house first in that plastic sheeting. Well there wasn't any sheeting so he just started putting stuff up anyway. The people who put the windows in. They didn't do any insulation or caulking. You're buying these windows because they convinced you that these have tremendous insulating characteristics and then they're mounting them basically in a big whole through the wall. But when the guy doing the siding would be in the middle of what I thought was an obvious mistake, then I would basically try and get a hold of that guy. They would eventually get the guy and basically tell him to stop. They ended up just tearing all the flashing off of all the windows and redoing everything there. I got gutters in the process of this and I have a metal roof. It has to be basically sealed down pretty well on the outside so that air doesn't get under it because if you get a really strong wind underneath a metal roof it'll basically take off like a sail and the people who put the gutters on apparently had no experience with a metal roof at all. On a windy day and the whole thing would just slam up and down. Now it leaks. I’m so fed up with Thompson Creek.”

Review by
01/29/2014

“They were great on everything they did. The way everything was installed and the way they cleaned everything up after they were finished. We had doors, windows, siding, and gutters. The overall response time was great. They were here a couple days. It took them less than a week to put all that up. That was our first time using them. A few neighbors around here have used them before. I’d give them an A+.”

Review by
01/29/2014

“They were efficient when the guys came out here and got the job done in record time. I hired them to put on some vinyl siding. That turned out good. We knew what we wanted. We picked the colors to match what they had, and my wife doesn't like it now. But we did it, it was our pick. But anyway, it looks fine. It's been awhile. They were nice. I would give them an A-.”

Review by
01/28/2014

“I was really pleased at what they did. Their customer service was wonderful very accommodating, very professional, very knowledgeable, answered all my questions; that's why they were chosen. Their price wasn't the lowest. They put in new siding, I like the color, the durable functionality of the siding. I'm very pleased. If I have any future work I would use them. I would give them an A+.”

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