Shiner Roofing, Siding & Windows
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.8 out of 5 stars based on 299 customer surveys.
5
253
4
28
3
11
2
6
1
1
6th year as a Best Pick Call
"Shiner Roofing, Siding & Windows has a three-decade track record of providing Northern Virginia, Maryland, and Washington, DC, residents with professional, superior workmanship and the most courteous customer service around."

Kevin Shiner | President
Company Information
Services Offered
Shiner Roofing, Siding & Windows replaces and repairs asphalt shingle, cedar shake, metal, slate, flat or membrane, and synthetic roofs. The company also installs gutters, siding, doors and windows, skylights, Sun Tunnels, and attic insulation.
Warranty
Shiner warrants roof installation workmanship for up to 25 years as well as select roof repair work.
Company History
The company was founded in 1981.
Distinctions
Shiner is an EPA Lead-Safe Certified Firm, a GAF Master Elite Roofer, and a CertainTeed SELECT ShingleMaster.
Employee Information
Employees undergo background checks.
Additional Information
The company features products by CertainTeed, GAF, DaVinci, Anbrook, VELUX, and LeafX.
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
Address
22735 Executive Drive Suite 180
Sterling, VA 20166
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
#2705023803

Compiled Score:

Shiner Roofing, Siding & Windows has received 4.8 out of 5 stars based on 299 customer surveys.
5
253
4
28
3
11
2
6
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/26/2018

“I don't remember names of the individual workmen. I thought Ken Shiner did fine job talking to us about the job.”

Review by
11/26/2018

“I was most satisfied with the quality of the workmanship and materials. They did a great job and the roof and windows look great.”

Review by
11/02/2018

“Shiner Roofing, Siding, & Windows exceeded my expectations with the quality of work and workmanship.”

Review by
10/26/2018

“They met all exceptions.”

Review by
10/26/2018

“Antonio. He was the informant on the siding and he did a good job keeping me informed about the project.”

Review by
10/11/2018

“I would like to recognize two individuals. First I would recognize the technician who installed the windows in my kitchen and also he was the same exact technician that did my two sliding glass doors to my deck. He was very knowledgeable, professional, and personable. If I was to move forward in doing any other renovations to my home or needing some repair work would strongly go with Shiner. If it's in their same scope of work I would recommend them and I would highly recommend that technician. The second individual is the owner of the company. They were busy and he himself came to give me a quote. He met with me and my wife and talked to us about the pros and cons. For him to come to my house and being that he is one of the owners came and took the time to sit and not rush was very considerate. He was very professional. From a customer perspective, we thought that stood out.”

Review by
09/25/2018

“They were very fast.”

Review by
09/24/2018

“Our roof looks wonderful and our front doors are great quality”

Review by
09/17/2018

“The quality of the re-work was very good.”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

“They met or exceeded my expectations in the roofing and gutters.”

Review by
09/14/2018

“Joe did a good job with our windows and the guy who did the estimate for the roof. He was very reasonable and didn't do high-pressure sales, which I appreciated. The guys who did our gutters diverted it so that it protected our garden.”

Review by
09/13/2018

No review comments provided

Review by
09/12/2018

“good price for excellent products”

Review by
09/11/2018

No review comments provided

Review by
07/18/2018

“It was roofing and skylights.”

Review by
07/02/2018

No review comments provided

Review by
07/01/2018

No review comments provided

Review by
06/29/2018

“I feel the company exceeded my expectations in that they worked on my very old home, and they did an impeccable job. The new metal roof is beautiful, and we've had no problems.”

Review by
06/21/2018

No review comments provided

Review by
06/20/2018

“the roofers were very good.”

Review by
06/19/2018

No review comments provided

Review by
06/19/2018

No review comments provided

Review by
06/19/2018

“They were all very professional and courteous.”

Review by
06/19/2018

No review comments provided

Review by
06/18/2018

“I was satisfied with their professionalism and the time they did to get the roof done. They kept me informed along the whole process during the day.”

Review by
06/18/2018

“They were very efficient in explaining every thing and getting the job done. The employees were very courteous and the area was clean after completing the work.”

Review by
06/18/2018

“I was most satisfied with the supervisor I spoke with on the phone.”

Review by
06/18/2018

“I think the gentleman that came by that did the initial assessment was very professional and he knew what he was doing. He told me exactly what it was gonna cost and everything was electronic. The initial service representatives they send out are very impressive.”

Review by
06/18/2018

“They began and started efficiently and completed it expeditiously. I was very pleased with how fast they got everything done.”

Review by
06/18/2018

“This last job was pretty straight forward. I gave them high marks. They did what they said they would do.”

Review by
06/18/2018

“They wee only doing minor stuff for me and I was perfectly satisfied.”

Review by
06/18/2018

“I think they went above and beyond what they had to do.”

Review by
06/18/2018

“I was most satisfied with the overall job.”

Review by
06/18/2018

“They are not very client friendly.”

Review by
06/16/2018

“Sales Consultant Ryan Turner was with me all the way through the project, responding immediately to my requests and questions. The office staff (Alisha and Kristen) were also responsive as well. And the construction crews were excellent, getting the job done despite some weather delays. Overall, I'm very happy with my new roof.”

Review by
06/15/2018

“Mason was a great estimator. It was great to work with an estimator that actually had installed roofs before. He knew what he was talking about.”

Review by
06/15/2018

“All. They are an excellent, reliable, professional, and skilled company.”

Review by
06/15/2018

“Shiner worked steadily with us as we dealt with mortgage company foot-dragging - very frustrating time but Shiner staff were supportive and patient. The job was well done and we were very appreciative.”

Review by
06/14/2018

“They met or exceeded expectations in all of it, especially in communication.”

Review by
06/14/2018

No review comments provided

Review by
06/14/2018

“I contracted them for placing a tarp on my roof. They did the job well.”

Review by
06/14/2018

“Quality of entire job - replacement roofing and minor repair of underlying structural elements”

Review by
06/14/2018

No review comments provided

Review by
06/14/2018

“I think they do quality work, but it takes too long for them to respond and get to the house.”

Review by
06/14/2018

No review comments provided

Review by
01/17/2018

“They did roofing, deck repair, windows, and doors. I liked everything about working with them, and I'd give them an A+. That's one of the few companies I rely on. I've been doing business with them for years, and I still will go back to them for other things I'll do to my house.”

Review by
01/08/2018

“They did work for me a couple years ago. They put a new roof on for me. There's nothing wrong with them. They're great. They did a very good job. They were very clean, too—they picked up after themselves. They came on time, and they left on time. It was a great job, and they did a perfect job. Excellent.”

Review by
01/08/2018

“They did a roof, a complete roof. I liked their craftsmanship, and I felt that they knew what they were doing. Pretty much, they kept me informed of what was going on. I'm going to give them an A-. Just, I wasn't that pleased with the foreman.”

Review by
01/08/2018

“They did an excellent job. They put on a new architectural roof, some new gutters, and a new picture window. They showed up on time, were professional, offered quality work, and they cleaned up after themselves every day. I'd give them an A.”

Review by
01/08/2018

“It was great. We've had a number of different things done by that company—windows, roof. They're great. Really responsive, helpful, and made sure we were really happy. They were all professional, and I would give them an A.”

Review by
01/08/2018

“They put a new roof on my house. They were very organized, very clean; just from start to finish, they were very professional about everything. Everything's great, and I'd definitely give them an A+.”

Review by
01/08/2018

“It was a repair of a leak in the garage and the gutter routing. They came highly recommended, and they do a good job. I think they're a little more costly than anybody else, but I'd give them an A.”

Review by
01/08/2018

“They've done projects for us since the year 2000—can't get better. They replaced the roof, they replaced the siding, they replaced all of our windows. I'm pretty sure that's all they did. We would have had them replace our door, but I didn't know they did doors. Unfortunately, I had somebody else do it. Usually, the price is reasonable, and the quality is fantastic. When they did the windows, they came back and fixed things that were not even visible. I didn't even know how they could tell that they had problems; they were minor little things. The guy who, for example, missed about two inches of putty, the sealant that was around the outside of the window and between the trim—the guy came in and fixed that right away. Even the tiniest thing they would come back and fix to make sure everything was perfect. So, they stand by their work, they do good work, they tell me when they're coming, they get the work done on time, and there isn't a thing that I would modify. When you find someone as good as them, you don't want to lose them. I'd give them A+, the highest you can get. It's one of those companies you just don't change; once you've got ahold of somebody with their quality, you just stick with them.”

Review by
01/08/2018

“They did a great job. They did a roof replacement, insulated my attic, involved a complete tear-off of the roof and the plywood on the roof. They were efficient. They consulted me when there was an issue, and got my agreement before they proceeded. From start to finish, it was one day. They cleaned up after themselves, and I'd give them an A.”

Review by
11/29/2017

“They're real professional. Follow-up on anything I had maybe questions on, or there were a couple things afterward that I thought needed to be cleaned up, and were quick to jump on that and wrap it up. Looks great at the end. They actually did the full roof, replaced the roof, did some of the gutters, and a little bit of fascia board in the front of the house. They earned an A+. I've already recommended them to people.”

Review by
11/29/2017

“The work that they did was—they do good work, and it seems to be very well done. The window guy was extremely pro. I highly recommend their windows. Professional, courteous, quick, on schedule and on time. I think sometimes that's the most important thing with a contractor. They did some siding riding repairs too. That was also done quickly and well. It's still holding up really good, and I really appreciated that when I thought I needed to get all new siding—I appreciated the fact that they told me they could repair it, that my siding was in good shape, and that they could repair the damage that I had, and I wouldn't have to replace all of the siding. Overall, I'd give them an A+. I would use them again, and I have recommended them to my friends already. As a matter of fact, I used Best Pick Reports to find them. I called three or four companies, and they were the only one that answered the phone. Nobody else called me back. They called me back promptly. They were very communicative, and I really appreciated that.”

Review by
11/29/2017

“They provided a thorough inspection and a list of detailed products that allowed us to chose the right color and quality of roofing materials. They did A+ work.”

Review by
11/06/2017

“They did roofing and also some siding. For one thing, they were very fast and efficient, and they cleaned up beautifully before they left. It was all very positive. They did what they said they would do. They’re an A. I already have recommended them.”

Review by
10/27/2017

“They were straightforward about the price, they showed up when they said they would, they did the work beautifully, and they cleaned up after themselves. They did roofing and gutters. I'd give them an A+, and I'm not an easy grader. I already have recommended them, and they did a job for my in-laws.”

Review by
10/27/2017

“The young man really knew what he was doing, really explained things well, and the work was very good, so I've recommended them to a number of other clients. How good can it get? And it's kind of a family business. It has a really good reputation. I just recommend them regularly. I like them a lot.”

Review by
10/27/2017

“They did several things. They put on a roof, and a short while after that, they put on siding. I will say that I'm more than pleased with the work Shiner's done for me. I've been using them for years for a lot of things. They're quick, good, efficient, and clean up good after themselves.”

Review by
10/27/2017

“They did the work on time, and it was efficiently quoted. It was a roofing job. I'd give them an A. It was a big job. Highly likely to recommend them.”

Review by
10/27/2017

“The people who repaired our roof. My husband organized it. I mean, the people who did the work, did it just fine—we have no problems. I don't have any other details and my husband isn't home.”

Review by
10/27/2017

“They did a good job. They did the work on time, and we have not had a problem since. It was a roof leak. I'd grade them A.”

Review by
10/27/2017

“I had hail damage done to my roof. Shiner had installed a roof on my house almost 25 years ago, and everything was absolutely fine. There was one area where I had added on. When they did the roof, they didn't properly handle the roof gradient where the two sections joined together. When I called them, I had a little bit of a leak, and when I called them, boy, they had a guy out there the next morning, and he spent the whole day working on it making sure it was absolutely right—sprayed the hose on it to make sure that everything was OK. I was very pleased with the responsiveness. So when I had the hail damage at my house, I called them to have them come look at the damage. My insurance carrier sent a representative out, and believe it or not, they and Shiner came up with the same figure, so it was very, very unique. I decided to upgrade some of the plywood. I went from half-inch to three-quarter-inch on the plywood, and then I wanted to go to architectural shingles, because frankly I didn't want to have anything more to worry about with the roof for as long as I'm alive. They did a job, and it was just terrific. They were very careful, they were very cooperative, and they cleaned up every day when they left, so I have a lot of regard for them. They did the gutters. I went from those smaller gutters to a five-inch gutter, and it works a lot better. I've got three large trees around the property, so I had them put the gutter guards on as well, and that's worked very well. And then I had a section of the extended kitchen where the siding that they put on—my basic out is lead wood that unfortunately an owner before me had completely painted, from just about the tip of the roof to the foundation, all white, so with the redwood being a little bit soft, it was not worth taking a risk of blasting it to get all the white off when I moved in. When I built the extension out on the kitchen, I had the contractor obviously put new siding on to try and match up to the other, but it turns out that it was kind of a push board, and it started to deteriorate about a year and a half ago, so I had Shiner come and do a replacement of about eight pieces of siding to get rid of the stuff that was being damaged by the weather. They did an excellent job. They sent out a guy that was truly a carpenter, and they did a very nice job. They're an A+. Right on time, every day. They were referred to me by my daughter, and they've been very happy with everything Shiner did for them too. I've found her recommendation to be very, very good. Kevin Shiner is very quick to respond, so you can trust that from the top down, he's building up an epic system in his company that I think is probably the best in the business, maybe equal by some, but it's certainly right at the top level.”

Review by
10/27/2017

“They did a repair. They are extremely professional, and that was not the first time I’ve worked with them. They originally put in the roof back in '96. And I experience—every time you call them for anything, they show up immediately. Also, they take their time to explain things, and they give you very honest answers because I heard them from other people, and I knew they were telling the truth. I would grade them A for everything. The whole package has always been very, very fine and professional. I have recommended them to two other people, and they both got a new roof a year after me and the same experience.”

Review by
10/27/2017

“They came out when they said they would, and then when I agreed to the work to be done, they were very prompt, and it got done quickly. Basically, it was roofing. I thought it was something called flashing, but it turns out it was actually roofing, and they did a good job of fixing it up for me. I would grade the experience A.”

Review by
10/27/2017

“They did my roof. They just made it easy. They did just the roof. I'd probably give them an A.”

Review by
10/27/2017

“They were efficient in every way. They did roofing. They get an A.”

Review by
10/27/2017

“Outstanding. They were pretty awesome.”

Review by
10/27/2017

“The roof stopped leaking.”

Review by
10/27/2017

“The negative part was when they came out and told me they could do the work, but they didn't say it was going to take two weeks. It was raining every day, and we had some roof damage, so I kept calling them asking them when they were going to come do it, and they finally sent somebody out. The work was great through. They replaced the gutters too. Whoever did the work did great. It was the person who came out and did the estimate that I wasn't pleased with because he didn't give me any clue it was going to take that long. I'd give them a B+. The quality of the work was perfect, no complaints.”

Review by
10/27/2017

“There was a series of things. Basically, it was a terrible experience for the first three times because they diagnosed the problem wrong, and I had to call back. It was diagnosed, it was a leak, and they first told me it was the skylights. I replaced the skylights for a requested $7,000, but the leak never went away. They then came back and fixed something else, some shingles or something, and that didn't work. They made another guy come back and tell me it was the gutters, and they were going to replace the gutters. The guy who replaced the gutters said to me, 'Why are we replacing the gutters?' I said, 'Well, they told me now that's what they think the leak is from.' He said, 'Well, you've got a big hole in your roof,' lifted a shingle and there was a hole there. Then I called Shiner, and I had to argue with them that they're going to come and fix it for free because I already paid $7,000. I can't say that I'm happy with them. The last time they came and they fixed it, it was Mr. Shiner's son, I believe, and he was very good and seemed to know what he was doing, but everyone before that was just horrible. It cost me a lot of money because I had to repair the ceiling and the wallboard two times. I'd give them a D-. The only thing that got it fixed was some guy that wasn't related to them coming by and telling me I had a hole in my roof. I had to get to the level of Mr. Shiner to get it fixed, so I'd have to say that customer service should've recognized it before the boss had to make things right, and then he wasn't that nice about it, but he agreed that it was a problem. Once he realized how bad it was, he said 'Well, let me send my son,' the son fixed it, and he recognized the problem and was very nice.”

Review by
10/27/2017

“Just the cleanup and some bushes were damaged made it a neutral experience. They did roofing for me. They get a B.”

Review by
10/25/2017

“They're very friendly, and they let us know exactly what was going on. They did the roof for me. I'd give them an A.”

Review by
10/25/2017

“Good work, done well, customer service was good, and for a reasonable price. I would give them an A.”

Review by
10/25/2017

“Nothing but great things about that company. They were awesome. We had a full roof replaced. They get A+ across the board.”

Review by
10/25/2017

“They were able to suggest a fix that was within our budget, rather than a Cadillac fix or whatever. They did some repairs to a slate roof. They get an A. They didn’t come into the house.”

Review by
10/25/2017

“I've done a couple of small projects with them, they've always been professional, and the price is right. They've done a couple of patch jobs for me, the roofing. They were good. I'd give them an A.”

Review by
10/25/2017

“They performed well, the pricing was good, the quality of their work seems great. I was very happy with the whole thing. They did siding and the roof. I'd give them an A+.”

Review by
10/25/2017

“They sent me a young guy that knew what he was doing, he got up on the roof and did his work, and I'm pleased with it. They’re excellent—A. I've already recommended them.”

Review by
10/25/2017

“They said they were going to fix our roof, they fixed our roof, and we haven't had any problems since. It's been about a year now. I'm happy with the way that they conducted themselves professionally as well, but really the quality of work was the biggest factor there, and it's been good. I'd give them an A overall.”

Review by
10/25/2017

“They're very good. They were very professional. There was some—from the roof side, the wide part, shingles installed. They came, they checked, and on the second visit they fixed it. Very professional. I'd give them an A overall. I don't have any problems. It was good.”

Review by
10/25/2017

“They showed up when they said they would, they did the job, cleaned up, and left. Everything was on schedule, and they did what they said they would do. They put a new roof on, new shingles. They get an A.”

Review by
10/25/2017

“On time, completely finished in one day. They did a roofing job for us. A good experience with their sales department on types of shingles. Overall, they get an A. I'm a repeat customer, and I would recommend them.”

Review by
10/25/2017

“I felt that the company knew the business and what they were talking about after getting other estimates. They did some roofing, and they completed the work on time when they said it would get done. They get an A.”

Review by
10/25/2017

“They were very complete in the estimate with a detailed description of what he thought the problem was and how he was going to repair it. They scheduled the maintenance in a timely fashion. They reliably showed up, they did a good job, and they fixed the problem. They did two things. They replaced some gutters, and that was not a big deal. We also had a leak in the roof that was emanating from some exhaust system in the roof or something, so I would never had been able to determine where the leak was coming from, but they diagnosed the problem and fixed it. They did a good job. I'm going to give them an A.”

Review by
10/25/2017

“Timeliness and their responsiveness to my initial call and other inquiries, scheduling process, professionalism of their crew, quality of their work—it's on my roof so I can't see, but they took pictures all the way through so I could see what they were actually doing instead of just telling me stuff. I would believe where the rotted wood was, so responsiveness, communication, and professionalism and skill I would say made it positive. I’ll grade them A. They were really clean. They didn't leave anything on the job site. I would absolutely recommend them.”

Review by
10/25/2017

“They were very cooperative. They came out and gave us an estimate. They were very mindful of our time. Very professional in how they presented the estimate. Reasonable estimate. We hired them to do the job, and they did exactly what they were going to do on the date they said they were going to do it. Seems to be a quality product. I had a new roof. I'd give them an A. They left a couple things in the yard, a couple of nails.”

Review by
10/25/2017

“Everybody that works for them is so nice, they did what they said they were going to do in a very timely manner, and they cleaned everything up. We had some repairs on our roof. There were some holes in the chimney. Basically, it was rotten from the inside out, which they didn't know when they started, but showed me, and it definitely was. So they repaired it and did an excellent job. I'd give them an A. I’ve already recommended them.”

Review by
10/25/2017

“They did a no-pressure quote, and they gave me—I told them that I needed six months to get the money up for it, and they kept my quote for six months even though they were going to up the rate at the first of the year last year. They came in and did a great job. I only found one nail in the yard and that's it. The cleanup was great. They put on a new roof. They were very fair. I said that I needed a couple of new boards put down, and they were very reasonable, and it wasn't astronomical above what the quote was. I'd give them an A+.”

Review by
10/25/2017

“They were doing trim work around the shutters on the windows as I recall it. I would give them an A. They've done a lot in our neighborhood, and that's how we became familiar with them. They’re experienced in the area here. I know they've been in business for 20 years or so. Customer service was good too. We had no problems. They did well cleaning up. Cleaned up the yard, taking off the old roof, they cleaned it up. They know what they're doing. We’re very likely to recommend them.”

Review by
10/25/2017

“I had a new roof done. I'd give them an A overall.”

Review by
10/25/2017

“They didn't fix it the first time, so they had to come three times to fix the problem. They couldn't find out the reason for the leak. There was a leak on my bay window, and they thought the reason was the roof of the bay window, but it turned out to be the wall. There was a small crack in the wall above the bay window. That's where it was leaking from. The roofing work was good, but the bay window, because the bay window has a roof, and they thought that the leak was from the roof of the bay window, but it turned out to be from a different place, so they put all this sealing on the roof of the bay window, but it was not necessary because it was filled very well anyway. The reason was the wall. They’ll get a B grade. It has not been leaking since then, so they did a good job with the repair. My only problem was that they had to come three times. I'm not sure if I'd recommend them because anytime I have some other work on the roof, I call other companies to see which would give a better job. It also seems to me that they are a bit overpriced. It was more expensive than I expected, so that's why I would not recommend them.”

Review by
10/24/2017

“They did the complete job, end to end, everything from the contracting, the estimating, doing the work, cleaning up afterward. Top-notch business all the way around. I've hired them to do several things, everything from gutter un-jamming to flashing repair to roofing, so I call on them a lot. They’re A+. I’ve recommended them already.”

Review by
10/24/2017

“I liked their customer service. I liked that they called me before the job was started to make sure I knew exactly what was going to happen. They called me during the work to make sure I understood what was going on, if I had any questions, and they called me after the work. They confirmed—they were just communicating so well. I think that's amazing. They did a complete roof replacement and gutters. They deserve an A+.”

Review by
10/24/2017

“They explained everything very thoroughly, what they were doing before they did it, after they did it. They came back to check because there might be a problem, and they were gracious about coming back and checking in a timely manner. We liked that. They did roof work and—we had—around one of our chimney stacks there had to be flashing replaced or something, and they did that also. I would grade them A.”

Review by
10/24/2017

“It was good. They came the day they said they would. They did the work, and we haven't had any leaks since. It was a roof repair. I'll give them an A+. I haven't gone up on the roof—three stories up. They were very nice.”

Review by
10/24/2017

“It was good. They did great. They replaced all my shingles. I think they were responsive. The sales guy was pretty up-front about pricing and what he thought I needed versus trying to upsell me, so I really appreciated that. He did a good job. They get an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: