Shiner Roofing, Siding & Windows
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 597 Surveys
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Compiled Score: star star star star star
Shiner Roofing, Siding & Windows has received 5 out of 5 stars (A-rating) based on 597 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Shiner Roofing, Siding & Windows has a three-decade track record of providing Northern Virginia, Maryland, and Washington, DC, residents with professional, superior workmanship and the most courteous customer service around."

Kevin Shiner | President
Company Information
Services Offered
Shiner Roofing, Siding & Windows replaces and repairs asphalt shingle, cedar shake, metal, slate, flat or membrane, and synthetic roofs. The company also installs gutters, siding, doors and windows, skylights, Sun Tunnels, and attic insulation.
Warranty
Shiner warrants roof installation workmanship for up to 25 years as well as select roof repair work.
Company History
The company was founded in 1981.
Distinctions
Shiner is an EPA Lead-Safe Certified Firm, a GAF Master Elite Roofer, and a CertainTeed SELECT ShingleMaster.
Employee Information
Employees undergo background checks.
Additional Information
The company features products by CertainTeed, GAF, DaVinci, Anbrook, VELUX, and LeafX.
Licenses
#2705023803
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I had hail damage done to my roof. Shiner had installed a roof on my house almost 25 years ago, and everything was absolutely fine. There was one area where I had added on. When they did the roof, they didn't properly handle the roof gradient where the two sections joined together. When I called them, I had a little bit of a leak, and when I called them, boy, they had a guy out there the next morning, and he spent the whole day working on it making sure it was absolutely right—sprayed the hose on it to make sure that everything was OK. I was very pleased with the responsiveness. So when I had the hail damage at my house, I called them to have them come look at the damage. My insurance carrier sent a representative out, and believe it or not, they and Shiner came up with the same figure, so it was very, very unique. I decided to upgrade some of the plywood. I went from half-inch to three-quarter-inch on the plywood, and then I wanted to go to architectural shingles, because frankly I didn't want to have anything more to worry about with the roof for as long as I'm alive. They did a job, and it was just terrific. They were very careful, they were very cooperative, and they cleaned up every day when they left, so I have a lot of regard for them. They did the gutters. I went from those smaller gutters to a five-inch gutter, and it works a lot better. I've got three large trees around the property, so I had them put the gutter guards on as well, and that's worked very well. And then I had a section of the extended kitchen where the siding that they put on—my basic out is lead wood that unfortunately an owner before me had completely painted, from just about the tip of the roof to the foundation, all white, so with the redwood being a little bit soft, it was not worth taking a risk of blasting it to get all the white off when I moved in. When I built the extension out on the kitchen, I had the contractor obviously put new siding on to try and match up to the other, but it turns out that it was kind of a push board, and it started to deteriorate about a year and a half ago, so I had Shiner come and do a replacement of about eight pieces of siding to get rid of the stuff that was being damaged by the weather. They did an excellent job. They sent out a guy that was truly a carpenter, and they did a very nice job. They're an A+. Right on time, every day. They were referred to me by my daughter, and they've been very happy with everything Shiner did for them too. I've found her recommendation to be very, very good. Kevin Shiner is very quick to respond, so you can trust that from the top down, he's building up an epic system in his company that I think is probably the best in the business, maybe equal by some, but it's certainly right at the top level.”

“The work that they did was—they do good work, and it seems to be very well done. The window guy was extremely pro. I highly recommend their windows. Professional, courteous, quick, on schedule and on time. I think sometimes that's the most important thing with a contractor. They did some siding riding repairs too. That was also done quickly and well. It's still holding up really good, and I really appreciated that when I thought I needed to get all new siding—I appreciated the fact that they told me they could repair it, that my siding was in good shape, and that they could repair the damage that I had, and I wouldn't have to replace all of the siding. Overall, I'd give them an A+. I would use them again, and I have recommended them to my friends already. As a matter of fact, I used Best Pick Reports to find them. I called three or four companies, and they were the only one that answered the phone. Nobody else called me back. They called me back promptly. They were very communicative, and I really appreciated that.”

“They did work for me a couple years ago. They put a new roof on for me. There's nothing wrong with them. They're great. They did a very good job. They were very clean, too—they picked up after themselves. They came on time, and they left on time. It was a great job, and they did a perfect job. Excellent.”

“Nothing but great things about that company. They were awesome. We had a full roof replaced. They get A+ across the board.”

“They've been very responsive, and their work was really high quality. It was roofing, siding, and gutters. I'd grade them A+. Everything they've handled has been really good.”

“Outstanding. They were pretty awesome.”

“I liked their customer service. I liked that they called me before the job was started to make sure I knew exactly what was going to happen. They called me during the work to make sure I understood what was going on, if I had any questions, and they called me after the work. They confirmed—they were just communicating so well. I think that's amazing. They did a complete roof replacement and gutters. They deserve an A+.”

“They showed up when they said they would, they did an excellent job, and they completely cleaned up after themselves, so it was so easy. They did roof repair and gutter repair. I'd give them an A+. I've already recommended them to other people.”

“They're the best. I've recommended them to other people. They did my gutters last year and the roof about six or seven years ago. They did A+ work.”

“I would say they're thorough, meticulous, the cleanup was excellent, and the quality of materials was good. They provided me with a new roof. I would grade the experience A+.”

“They put a new roof on my house. They were very organized, very clean; just from start to finish, they were very professional about everything. Everything's great, and I'd definitely give them an A+.”

“They did the complete job, end to end, everything from the contracting, the estimating, doing the work, cleaning up afterward. Top-notch business all the way around. I've hired them to do several things, everything from gutter un-jamming to flashing repair to roofing, so I call on them a lot. They're A+. I've recommended them already.”

“They're real professional. Follow-up on anything I had maybe questions on, or there were a couple things afterward that I thought needed to be cleaned up, and were quick to jump on that and wrap it up. Looks great at the end. They actually did the full roof, replaced the roof, did some of the gutters, and a little bit of fascia board in the front of the house. They earned an A+. I've already recommended them to people.”

“They were very professional, came on time, did the job in a short time, and I was quite pleased with them. Just roofing. They deserve an A. Punctuality was excellent.”

“Friendly, friendly employees. They did an inspection for the roof. They get an A, I think. I would recommend them.”

“They did a great job. They did a roof replacement, insulated my attic, involved a complete tear-off of the roof and the plywood on the roof. They were efficient. They consulted me when there was an issue, and got my agreement before they proceeded. From start to finish, it was one day. They cleaned up after themselves, and I'd give them an A.”

“They did a repair. They are extremely professional, and that was not the first time I've worked with them. They originally put in the roof back in '96. And I experience—every time you call them for anything, they show up immediately. Also, they take their time to explain things, and they give you very honest answers because I heard them from other people, and I knew they were telling the truth. I would grade them A for everything. The whole package has always been very, very fine and professional. I have recommended them to two other people, and they both got a new roof a year after me and the same experience.”

“They did the work on time, and it was efficiently quoted. It was a roofing job. I'd give them an A. It was a big job. Highly likely to recommend them.”

“They sent me a young guy that knew what he was doing, he got up on the roof and did his work, and I'm pleased with it. They're excellent—A. I've already recommended them.”

“Everybody that works for them is so nice, they did what they said they were going to do in a very timely manner, and they cleaned everything up. We had some repairs on our roof. There were some holes in the chimney. Basically, it was rotten from the inside out, which they didn't know when they started, but showed me, and it definitely was. So they repaired it and did an excellent job. I'd give them an A. I've already recommended them.”

“They did roofing and also some siding. For one thing, they were very fast and efficient, and they cleaned up beautifully before they left. It was all very positive. They did what they said they would do. They're an A. I already have recommended them.”

“It was great. We've had a number of different things done by that company—windows, roof. They're great. Really responsive, helpful, and made sure we were really happy. They were all professional, and I would give them an A.”

“They did an excellent job. They put on a new architectural roof, some new gutters, and a new picture window. They showed up on time, were professional, offered quality work, and they cleaned up after themselves every day. I'd give them an A.”

“It was good. They came the day they said they would. They did the work, and we haven't had any leaks since. It was a roof repair. I'll give them an A+. I haven't gone up on the roof—three stories up. They were very nice.”

“The main thing I liked is they were willing to just fix what the problem was instead of trying to sell me a brand-new roof. They did a roof repair. They're A+.”

“They provided a thorough inspection and a list of detailed products that allowed us to chose the right color and quality of roofing materials. They did A+ work.”

“They did roofing, deck repair, windows, and doors. I liked everything about working with them, and I'd give them an A+. That's one of the few companies I rely on. I've been doing business with them for years, and I still will go back to them for other things I'll do to my house.”

“I've used them a lot, and they're always very good. They've done roofing and shutters—A+ across the board.”

“They did several things. They put on a roof, and a short while after that, they put on siding. I will say that I'm more than pleased with the work Shiner's done for me. I've been using them for years for a lot of things. They're quick, good, efficient, and clean up good after themselves.”

“They were very complete in the estimate with a detailed description of what he thought the problem was and how he was going to repair it. They scheduled the maintenance in a timely fashion. They reliably showed up, they did a good job, and they fixed the problem. They did two things. They replaced some gutters, and that was not a big deal. We also had a leak in the roof that was emanating from some exhaust system in the roof or something, so I would never had been able to determine where the leak was coming from, but they diagnosed the problem and fixed it. They did a good job. I'm going to give them an A.”

“Everything was when it was supposed to. It was roofing. They weren't able to make the first time, but when they explained the circumstances, we rearranged things.”

“I felt that the company knew the business and what they were talking about after getting other estimates. They did some roofing, and they completed the work on time when they said it would get done. They get an A.”

“I had a new roof done. I'd give them an A overall.”

“I had like eight shingles replaced on my roof, and they had done it, and I had an overall positive experience. They're an A.”

“I've got no problems. It was all right. It was just roof repair. No complaints. I had no complaints with things like their punctuality, customer service, cleanliness, or expertise.”

“On time, completely finished in one day. They did a roofing job for us. A good experience with their sales department on types of shingles. Overall, they get an A. I'm a repeat customer, and I would recommend them.”

“The roof stopped leaking.”

“The young man really knew what he was doing, really explained things well, and the work was very good, so I've recommended them to a number of other clients. How good can it get? And it's kind of a family business. It has a really good reputation. I just recommend them regularly. I like them a lot.”

“They came out when they said they would, and then when I agreed to the work to be done, they were very prompt, and it got done quickly. Basically, it was roofing. I thought it was something called flashing, but it turns out it was actually roofing, and they did a good job of fixing it up for me. I would grade the experience A.”

“They did a good job. It was a roofing repair issue. I'd grade them A.”

“They did a good job. They did the work on time, and we have not had a problem since. It was a roof leak. I'd grade them A.”

“They did everything they said they would do, and they did it promptly and professionally. They did just roof work for me. They get an A. I'm recommending them.”

“They did my roof. They just made it easy. They did just the roof. I'd probably give them an A.”

“They do a professional job, so I think that's a good thing. As far as I remember, they did a roof, and I think that was it. I'd say they're an A.”

“They explained everything very thoroughly, what they were doing before they did it, after they did it. They came back to check because there might be a problem, and they were gracious about coming back and checking in a timely manner. We liked that. They did roof work and—we had—around one of our chimney stacks there had to be flashing replaced or something, and they did that also. I would grade them A.”

“They said they were going to fix our roof, they fixed our roof, and we haven't had any problems since. It's been about a year now. I'm happy with the way that they conducted themselves professionally as well, but really the quality of work was the biggest factor there, and it's been good. I'd give them an A overall.”

“They showed up when they said they would, they did the job, cleaned up, and left. Everything was on schedule, and they did what they said they would do. They put a new roof on, new shingles. They get an A.”

“They were able to suggest a fix that was within our budget, rather than a Cadillac fix or whatever. They did some repairs to a slate roof. They get an A. They didn't come into the house.”

“They were efficient in every way. They did roofing. They get an A.”

“They were just fast, efficient, and they did the job right. Easy to work with. They put on a new roof. I'd give them an A.”

“They're a very good company. I liked the service, the quality of the workmanship, and the inspection afterward. They did roofing and roofing repair. I'd grade it A. Very likely to recommend them.”

“They're very friendly, and they let us know exactly what was going on. They did the roof for me. I'd give them an A.”

“They're very good. They were very professional. There was some—from the roof side, the wide part, shingles installed. They came, they checked, and on the second visit they fixed it. Very professional. I'd give them an A overall. I don't have any problems. It was good.”

“Timeliness and their responsiveness to my initial call and other inquiries, scheduling process, professionalism of their crew, quality of their work—it's on my roof so I can't see, but they took pictures all the way through so I could see what they were actually doing instead of just telling me stuff. I would believe where the rotted wood was, so responsiveness, communication, and professionalism and skill I would say made it positive. I'll grade them A. They were really clean. They didn't leave anything on the job site. I would absolutely recommend them.”

“Very professional. In fact, I had to call them just last week because I noticed that a roof tile had popped off, and they came back to inspect the entire roof like I asked them, and they repaired that. No problems, no questions asked. Good follow-up. Just roof work. I'd give them an A.”

“They were doing trim work around the shutters on the windows as I recall it. I would give them an A. They've done a lot in our neighborhood, and that's how we became familiar with them. They're experienced in the area here. I know they've been in business for 20 years or so. Customer service was good too. We had no problems. They did well cleaning up. Cleaned up the yard, taking off the old roof, they cleaned it up. They know what they're doing. We're very likely to recommend them.”

“They were straightforward about the price, they showed up when they said they would, they did the work beautifully, and they cleaned up after themselves. They did roofing and gutters. I'd give them an A+, and I'm not an easy grader. I already have recommended them, and they did a job for my in-laws.”

“Shiner did a great job. I especially appreciated the employee who came over and gave our estimate. He was thorough and detailed, and I felt like he really thought about what would be best for our situation.”

“Shiner replaced my ridge vent and added extra insulation. The team did a great job. Shiner Roofing is a great company if you're in need of roof or gutter work—A+.”

“It was top-notch service in the scheduling, estimate, and installation—A+.”

“Shiner was great. They were professional and timely, and I was completely taken care of. I would use them again, for sure.”

“It was excellent customer service, and the roof was done well. They were very responsive when it came to scheduling.”

“The cleanup aspect was definitely the high point. A while later, a neighbor used a different company, and their yard was not safe for weeks after due to all of the nail debris.”

“Shiner Roofing was great. Professional and timely. I was completely taken care of. I would use them again.”

“Shiner Roofing did a great job. I especially appreciated the employee who came over and gave our estimate. He was thorough and detailed and I felt like he really thought about what would be best for us and our situation.”

“The central problem we were looking to solve was a leaky basement. The folks at Shiner assured us that replacing our roof would probably stop the leak. They did an expert job of installing a new roof which we sort of needed anyway. It does make our house look better. Only problem is the next major storm we had we still had a leaky basement. The owner did say that although they felt that they could stop the leak, Shiner couldn't 100 percent guarantee it.”

“They figured out the source of a roof leak and fixed it in a timely and efficient manner.”

“Shiner was able to solve our tricky leak in one of OK dormers.”

“Top-notch service in the scheduling, estimating, and installation.”

“They repaired partial roof damage. The estimator was on time and pleasant. The repair work was delayed due to rain; however, once the weather improved, the repairs were done and done well. I was pleased with the experience.”

“We used Shiner to fix a roof area where a leak occurred. We like Joe Francis. He has a knack for finding the solution, and he gets things done in a reasonable way.”

“They fixed shingles and a portion under the gutter. They responded quickly and stayed within their quote.”

“They repaired and resealed the flashing at the chimney bases. They were very professional. The service was completed in the time frame we agreed upon. The workers were polite and thorough in their repairs and cleanup.”

“Shiner recapped my large chimney and fixed several problems with the chimney bricks. They were on time, they cleaned up, and they worked hard. I haven't had any leaks since they fixed them.”

“They removed old shingles and put on new ones. They replaced old vents on the roof.”

“They did a roof replacement. It was excellent customer service and communication throughout the process.”

“Shiner installed our roof ten years ago and have stood behind their work ever since. They will come immediately when we have problems (tree damage to the roof) to remedy the problem. It was a positive experience because they listen to your issue, they investigate, and they show the roof damage with photos to explain the issue. They are very thorough, professional, and experienced.”

“They repaired a poor roof edge that the builder neglected to seal well. It was a thorough and professional initial inspection and quote process, followed by drama-free execution.”

“Shiner Roofing repaired a leak in our roof that had found its way into the attic. They removed the compromised boards, shingles, insulation, and vents and replaced them with new to match the existing materials. Shiner's people are consummate professionals. Their estimate of the damage was thorough and timely, and their work crews were very respectful of my family and our property. They did a fabulous job when they said they would, and they finished on time.”

“They patched the roof. The guy came out and showed me pictures of the areas that needed attention while he created the estimate. The work was done very quickly; when I came home for lunch the day of the install to check the progress, it was already done. No problems since then.”

“Shiner identified a minor issue with my flashing that was causing a roof leak. Another company had tried to sell me on a roof replacement when all I needed was to properly nail down the flashing. Shiner fixed the problem straight away, and there are no more leaks.”

“They replaced the ridge vent on the roof. They were very responsive and followed up on the service well.”

“They did a thorough inspection of our house and the work that we were asking them to do. Then, they did a thorough estimate and went into great detail explaining that estimate to us and why they came up with that estimate. The first time we used them was that roof job. It took maybe a week. I think that they were nice to deal with and reputable, and I would definitely use them again.”

“Shiner replaced our 27-year-old roof and 4 skylights. They were very flexible in scheduling the actual work but took only two-thirds of the time they estimated in actually doing the work. The team worked very efficiently—each member seemed to know exactly where he needed to be at exactly the right time. We couldn't be happier with the entire Shiner team.”

“Shiner has worked for us three times. The customer service is excellent from the first phone call until the end of the job. It was a perfect installation.”

“They repaired a leaky roof section. Shiner arrived on time, completed the job on time, fixed the leak the first time, cleaned up all materials, and followed up to make sure we were pleased.”

“They replaced my entire roof. They were very professional and knowledgeable, and it was high-quality work.”

“They were excellent. They were on time, and they did the job that they said they were going to do. They did a roof, and I think they also did a deck. Everything has held up perfectly. My wife chose them, and I would use them again. The technicians were great. They were courteous and on time, and they completed the job within the time they promised. I'd give them an A.”

“They did a very professional job. They put a roof on our house and did a very good job. The cleanup was excellent, too. They earned an A+.”

“They put a new roof on the house. Previously, they did the roof on an addition. It was a membrane roof, which is a little different. They also installed an attic fan this year. They are excellent. The quality of their work is good. My communication with the technicians is very good, and they provide wonderful service. I would absolutely recommend the company—they're an A+. I've known them for probably 30 years.”

“We used Shiner, and I believe they did an excellent job. Our skylight broke, so they replaced that and fixed the roof. The workers were excellent. I would use the company again, and I'd give them an A. Before I moved, I had them once before.”

“Mostly, the communication made the experience positive. They were really good at letting us know when they were going to be here and when the supplies were in. We've had a little bit of siding replaced within the last year, and a couple of years ago, they did our roof. The cleanup was excellent. I would give them an A rating.”

“They did a very good job. I'm a general contractor, so I know what to look for, as far as people coming to the house. I got some other quotes as well, but the person from Shiner showed more understanding of the nuances of the roof. Believe it or not, you have to know what you are doing, or you're going to have a mess on your hands. This fellow knew his stuff. I had a leak, so they redid it. We've had several rains since then, and I haven't had any problems with it. Unlike the roofer who caused the problem to begin with, I'm pleased with Shiner. They follow up with the tender, loving care stuff that is important with potential follow-up work. Their quality control was quite good. They earned an A. The mark we use in the government is between excellent and satisfactory. Satisfactory is a very, very good grade in our business, but I would give them an excellent rating.”

“They delivered on time and for the same cost they originally provided. There were no issues. They did a complete roof rebuild. They did one follow-up inspection and found a couple of cracked shingles that they ended up replacing three weeks later. I found them to be trustworthy. They get an A+.”

“Shiner got the job done. They did roofing, and they cleaned up after themselves. They would get an A+ for everything because I don't remember anything being a problem.”

“They were very responsive and met all the dates for coming out and doing the work. They even helped with the insurance claim. I had a ridge roof vent replaced after it got ripped off the house during a storm and put a hole in my attic. Shiner gets an A+.”

“They were great. In fact, I just recommended them to a couple of people, and I think one guy is going to call him this week. My roof was started in the wrong time of year—the wintertime. I think the one thing I really liked about them is that they constantly communicated with me because we were fighting the weather and everything. It was a complex job, and when the inspector came out, he spotted a couple of things. I said, 'Yeah, I would like those fixed,' and they were very responsive in coming out and fixing them. When the weather was a little better, they replaced some of my flat roof. They were very good, given the weather conditions and everything. I really appreciated them calling me the day before, to give me a heads up about whether they were coming or not. They were good—an A+. I'm an architect. We do a lot of houses, and I would hire them again.”

“I had roofing done by Shiner, and I was very, very happy with it. They cleaned up everything, and I was totally satisfied. I would recommend the company. They were recommended to me by a friend of mine. They earned an A+.”

“Everything about the experience made it positive—the personnel, the job, and everything. We've recommended them to friends quite a few times. They did a roof, and it has been maintenance-free ever since. Shiner is an A+ company.”

“Shiner was great. They redid my roof, and I have nothing bad to say about them.”