Exterior Medics, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Exterior Medics, Inc. has received 4.7 out of 5 stars based on 315 customer surveys.
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6th year as a Best Pick Call
"We pledge to service our clients with honest and thorough needs assessments tailored to each home's unique requirements. Through experience, industry-leading knowledge, superior building practices, and stellar customer service, Exterior Medics is committed to restoring faith in the home improvement industry."

Mark Watson & Joe LeVecchi | Co-owners
Company Information
Services Offered
Exterior Medics, Inc., repairs and replaces all types of roof systems, including asphalt shingle, natural and synthetic cedar shake and slate, flat roofing systems, terra-cotta tile, BUR, and metal roofing systems. The company also offers repair and replacement of siding, gutters, and chimneys as well as masonry services and door and window replacement. Twenty-four-hour emergency service is available.
Warranty
Exterior Medics provides a lifetime workmanship warranty on all full replacement projects.
Company History
The company was started in 2007.
Distinctions
Exterior Medics is a GAF Master Elite Roofer, a Mastic Preferred Contractor, and also holds a Maryland Home Improvement Commission license. The company earned Remodeling magazine's 2014 Big 50 award and a 2014 Chrysalis Award. Exterior Medics is a member of the National Association of the Remodeling Industry and the Cedar Shake & Shingle Bureau.
Licenses
#2705121264
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Exterior Medics, Inc. has received 4.7 out of 5 stars based on 315 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/07/2017

“It was very good, very, very good. The fella explained everything to me, and the work was perfect. I can't give them nothing but good reviews. I had a roof put on. I had my siding put on. I had them come back and do it because they did such a good job. I'd give them an A overall. I wouldn't have had them to come back if they did poor work. They were on time. They finished. They didn't linger. They cleaned up afterward, and they protected my shrubbery, my flowers in the flower bed, and everything. I would recommend them. They're very good.”

Review by
09/07/2017

“The men they sent out were extremely nice. They were very knowledgeable. They were very careful. They left everything as they found it. They cleaned up everything that needed to be. They were very, very kind, very nice people. They did roofing. I'd give them an A+. They were here every time when they said they would be. I was very impressed. I would be very positive toward telling friends to work with them.”

Review by
09/07/2017

“They had good communication. I've actually had them do two things. My son shot an arrow through the side of my siding, so they replaced the panel, but they also did some work on parts of the roof after a hailstorm. They didn't actually replace shingles, but they did other cosmetic-y type things up there. I'd grade them A+.”

Review by
09/07/2017

“They were very professional. Things were a little bit slow. Things were a little bit outside of their control. They were very professional and courteous, and they gave us a good update. They did roofing. I'd give them an A for the overall experience.”

Review by
09/07/2017

“They had to send people back several times. They were argumentative. They didn't do the job the first time that they were supposed to. They were doing roofing. I think they were the ones that put up the gutters too. I'd grade them probably C-.”

Review by
09/07/2017

“They were timely. They did what they said they would do. The work seems to have been done well. It was a roof repair. We haven't had any trouble with the roof so far, but sometimes these things take time to prove through. They get an A.”

Review by
09/07/2017

“They gave me a date, and they showed up. They told me an estimate, and the work was done perfectly. They did roofing work. I'd give them an A+. I'd be extremely likely to recommend them.”

Review by
09/07/2017

“They were very professional. They did a roof repair. I would definitely give them an A. They did excellent work. I've already recommended them to a friend.”

Review by
09/07/2017

“They communicated with me and helped me solve any problems that were unique to the property. They did roofing and siding work. I’d rate them A+.”

Review by
09/07/2017

“I liked the quality of their work. They replaced a portion of my roof. They did A work. I've already recommended them to folks.”

Review by
09/07/2017

“They did their due diligence. They did roofing work. Overall, I would grade them B.”

Review by
09/05/2017

“We would definitely reach out to Exterior Medics again. They just did roofing work for me. The experience was A+.”

Review by
09/05/2017

“I liked their attention to detail. They were fair and honest. They had a good product. Overall, I'd grade them A.”

Review by
09/05/2017

“They worked pretty quick. They did a roof repair. I'd give them an A overall. They were clean.”

Review by
09/05/2017

“I think Joe did a great job. They worked on my roofing, skylight, and the window in my room. They’re A+.”

Review by
09/05/2017

“They were efficient and cleaned up after themselves. They did really well. I'd give them an A. Their customer service was very good.”

Review by
09/05/2017

“In the beginning, it just took a while to get the work started. After we began, it was fine. They replaced a roof. They get an A.”

Review by
09/05/2017

“It was OK. There wasn't anything that I disliked. They did my roof. Overall, I would give them a B-. Everything was fine. My roof doesn't leak. It's OK. I'd recommend them.”

Review by
09/05/2017

“They were very thorough and available whenever we needed to ask a question. We're very happy with their service. They did roofing work. I would give them an A+ overall.”

Review by
09/05/2017

“There were a couple of issues, but they definitely addressed them immediately, so everything went as planned. They replaced the roof. I would grade the experience A-.”

Review by
09/05/2017

“It was fine. They did what they said they'd do. They did a little work on the roof. They get an A. They did what they said they'd do—it's great. They did good work.”

Review by
09/05/2017

“They were very professional and cleaned up after themselves, and the job was done to my satisfaction. There were some boards in the roof that needed to be replaced. I would grade them A+.”

Review by
09/05/2017

“They're attentive to detail. They just did roofing, but if I had anybody to choose for the siding, I would go to them first. I would rate them A-. They were on time. They left a few roof staples behind.”

Review by
09/05/2017

“The sales rep was very thorough. It was a competitive job, and none of the other reps came out and showed as much interest. They did roofing work. Overall, I'd give them an A. They cleaned up after themselves. I'd be very likely to recommend them.”

Review by
09/05/2017

“They're excellent. They're here on time. They do good work. They're thorough. They're expensive, but they're excellent. It was just roofing. I'd give them an A+ overall. We would recommend them, and they're coming back next week for another job.”

Review by
09/05/2017

“They did a repair on the leak around the pipe on our roof. It passed inspection, and I sold the house and moved away. I'd give them an A+. It had to be good to pass inspection. I was satisfied with it. They were great. The price was reasonable. I'd use them again at my house.”

Review by
09/05/2017

“They were amazing, absolutely incredible, got the job done, and did a beautiful job. We're very happy with them. We had a piece of the top of our roof fly off, and they fixed it. They’re A+. Their customer service was fantastic. I'd absolutely recommend them.”

Review by
09/05/2017

“They were great. They were awesome. They've done a couple different jobs for Mr. Boyce. It wasn't actually my property, but I'm his assistant, so I set it all up. They've done a couple different things, new roof, replaced some siding issues we had—fantastic, nothing but good things to say. Overall, I would give them an A+.”

Review by
09/05/2017

“I've worked with Exterior Medics before. They did my roof and my siding. It was a very positive experience. They do quality work. They deliver stuff on time, and they're very professional in the way that they conduct business. They make sure everything's cleaned up after they're done, and they make sure that everything's done to a high standard. I'd give them an A+.”

Review by
09/05/2017

“They were really available. They did roofing work. Service-wise, I think it's excellent. Price-wise, it's a little expensive. I'd give them an A overall. They showed up when they said they would. They didn't leave a mess behind at all. I think they knew what they were doing. Because of the price, I'm not sure if I would recommend them.”

Review by
09/05/2017

“It was an outstanding experience. I liked their professionalism. Their personal touch got thrown in. They did what they said when they said they were going to do it, and I couldn't ask for any more. They did a new roof and gutters and a couple of window screens. It was all related to hail damage. They get an A+.”

Review by
09/05/2017

“They did a great job on the roof. It was done and completed quickly. They were to remove and replace the gutters and gutter covers. I haven't been as satisfied with that work. They bent the gutter helmets and the corners. The corners were not necessarily aligned as they were when they were originally installed, so now the gutters leak at the corners. I would grade them B.”

Review by
09/05/2017

“They were straight, honest, and up-front. They said, 'It's going to be a little bit more, but this is what you're getting. This is what you're paying.' They just give you the options and show you sample products. They did roofing work for me. They’re A+. There were a couple of times where they were supposed to call me back, and they would forget, or they didn't, but they did take care of me as soon as I brought it to their attention. But it was a couple of times that they forgot to give me a call back.”

Review by
09/05/2017

“There were multiple things. One was that when I had the pricier come out, I pointed out that there were things wrong with how the plywood had been installed, and it was written in the agreement that the plywood would be replaced. They put in the roof without replacing the plywood. Also, when they put on the shingles, on three separate occasions I saw shingles flapping in the wind and had to have them come back and re-attach shingles. Overall, I would give them a D. They responded well. On some of it they were responsive, but they had to come out three separate times. So, they tried. They were on time. I wouldn't recommend them.”

Review by
09/05/2017

“They sent me a—they were repairing my roof. I'd give them a B overall. There were way too many people in the chain. The guy came out and looked at it and then he said, 'Well, another guy's going to call you with the estimate. Then another guy's going to call you when we're going to set it up. Then another guy's going to call you with how much it's going to cost.' There were way too many people in the process, I thought. They did a good job, just way too many people in the process. The roof's not leaking. It was a really small job. I think if I would've been a bigger job, maybe it would've been helpful to have all of those people in the process, but mine was just a really small job. To have all of those people and for them to come out and do a job that took a couple of hours.”

Review by
09/05/2017

“They fixed my roof. I'd give them an A+.”

Review by
08/29/2017

“They get an A. They were fabulous.”

Review by
08/29/2017

“They did roof work. The work was up to expectations. They’re an A.”

Review by
08/29/2017

“I thought they did a really great job. They did it all in one day. They had to come back and finish one thing, but that's no big deal. They kind of destroyed it, and they didn't do a good job following up with me on it, and basically never did anything about it. I have a lot of places with pieces of siding near the roof where the old flashing was that got pulled off. I had to have somebody else come out and fix it. I wouldn't have minded paying them extra to fix it, because that kind of stuff happens, but nobody pointed it out to me, and nobody talked me through anything, so I'm a little bit disappointed by that afterward. Leading up to it, everything was easy, and they were very quick and efficient. I'd give them a B+ overall.”

Review by
08/29/2017

“I'd been coming to Exterior Medics for years when they did my inspection. When my roof went bad, they had everything on file already from three years previous. They were already ready to jump in there and do the work, and they worked with the insurance company, so that was helpful. They earned an A overall.”

Review by
08/29/2017

“The person that I spoke with, I guess he'd be equivalent to a sales person, his customer service was pretty good. Everything was great except maybe a little bit of debris after the installation. Everything else, other than that, was pretty much wonderful. They get a B.”

Review by
08/29/2017

“Outstanding experience—one of the best companies I've ever worked with in any industry because of the attention to detail, the customer service, and the dedication to quality. They did an entire roof replacement, window replacement, and a door replacement so a lot of stuff. I'd give them an A+.”

Review by
08/29/2017

“I love Joe. He's the owner and my neighbor. They replaced my roof. Their customer service toward me was excellent. I'd give them an A overall. I've recommended them to plenty of people already.”

Review by
08/29/2017

“They're great. They showed up on time. They got the job done in the right amount of time, and their follow-up was really good. They installed two dormer windows for me. I would give them an A-.”

Review by
08/29/2017

“They went over a lot of the things, broke it down what needed to be replaced. They replaced the roof. I didn't have any major complaints about them. They've kept in contact with me. I'm hoping the roof is done right.”

Review by
08/29/2017

“It was an OK experience. They did some work, and the work they did was OK, but then they also caused some problems, and they were very hesitant to come and fix them, but they did eventually. It was just repairing the roof. I would give them a C.”

Review by
08/29/2017

“The finished end result of the work made it positive. They did roofing work. It's still good. I'd give them an A.”

Review by
08/29/2017

“Exterior Medics did a great job. They've done several things for us, different kinds of things. They deserve an A grade.”

Review by
08/29/2017

“They were easy to work with. They installed some new windows. I'd give them an A.”

Review by
08/04/2016

“They did everything they said they were going to do, which is important, number one. Number two, they were timely when they did the work. Number three, their estimate was fair, but not the cheapest on the block; sometimes that's a dead giveaway. It was roofing work that they did, and it was A+.”

Review by
08/04/2016

“Everything was fine. I have no complaints. Everything was good.”

Review by
08/04/2016

“It was fine. I'd grade them an A. It was good quality.”

Review by
08/04/2016

“Exterior Medics was very good, A+.”

Review by
08/02/2016

“Exterior medics did roof repair. They were professional. They're an A.”

Review by
08/02/2016

“They were very clear in, I would say, making sure they understood.”

Review by
08/02/2016

“They did fine.”

Review by
08/02/2016

“I liked the customer service, and their time and turn around. We had a leak on the roof due to snow and water moisture coming in. They not only inspected it, they did a full inspection and just redid everything. I’d give them an A-.”

Review by
08/02/2016

“Over a year ago, we had to rebuild our whole house and they replaced our roof. They did a great job, and it looks great. They replaced the gutter. It looks nice. They also did some exterior trim on the windows.”

Review by
08/02/2016

“It was a tricky fix, but they were able to pull it off. Some of the other contractors said that they couldn't do it, that they couldn’t fix our balcony leak, but Exterior Medics did. I'd say they’re an A.”

Review by
08/02/2016

“They gave me a new roof, and they did it in a timely fashion. I’d rate them an A.”

Review by
08/02/2016

“They sent me a box of cookies after they fixed my leaky roof. I'd give them an A+.”

Review by
08/02/2016

“Exterior Medics did work for me around last June. They were on time, and they made it easy.”

Review by
08/02/2016

“We did some roof replacement last November. They did what they said they would do. I would give them a B.”

Review by
08/02/2016

“The professionalism and accuracy of Exterior Medics stood out when they came out to repair our roof. I’d give them an A.”

Review by
08/02/2016

“I had a good experience with them. They did what they said they would do. The salesperson was good. They did some roofing work.”

Review by
08/02/2016

“They're very thorough, very business-like, and I thought they had a reasonable price. They did roofing. I'd say an A+.”

Review by
08/02/2016

“Exterior Medics did what they said they were going to do. They fixed the roofing of my front entryway. It was rotting, leaking and rotting. I give them an A.”

Review by
08/02/2016

“I had a tough time finding a company that would come out. What was positive was that they were super friendly when they came, and I was happy with the amount of time they spent at my house. They ended up replacing the whole roof at my house. They were just the most thorough, I think. They deserve an A+.  ”

Review by
08/02/2016

“It was unbelievably bad. I have been lied to numerous times. They have never honored their word. They still have a $5 deposit of mine that they will not return. They fouled up my credit tremendously. They were supposed to do some roofing work. They didn't do any work, except they did some temporary work that was supposed to hold until they got here to do the work, that didn't even hold for two days. They didn't do any work.”

Review by
08/02/2016

“They did a good job. They did some roofing work for me. They did a good job. They were quick, prompt, and they came on time. They were an A. It looks good. I was having a leak. I had to have that fixed, and I assume its good work. I have no reason to believe it's not going to be good work. They gave me a quote and were able to get the work done properly, so I'd give them an A on that also.”

Review by
08/02/2016

“They had good pre-work notification about when they were going to be there, and they came when they said they would. They did the job in the time that I thought it would take them. After the call, they followed up to make sure that everything was fine, so I definitely had a positive experience. I had a leak around a skylight, and they put some new flashing on and put some new shingles on and stuff. I'm going to give them an A.”

Review by
08/02/2016

“I would say it was positive. They came out when promised, were on time, and performed the work that we were looking to have done in a professional fashion. They did it on budget, on schedule, and the repairs were what was needed. It fixed the problem. From that standpoint, I was very happy with their services. There was a vent in the roof that was an odd size, it was oversized, and it would leak significantly when it rained. They had to find the right color and stuff and install that, and then they had to make sure it didn't leak anymore. I'd give them an A.”

Review by
07/27/2016

“It was a good experience. They gave me a new roof. It was expensive. They were very professional, and I liked how they showed me pictures of the roof first, which is what prompted me to get a new roof. I guess the only thing I was sort of wishing for, which I never actually asked for, was that they show me pictures of the after. They went up on my roof, and they took and showed me pictures of the damage, but then, after they put the new roof up, I never got to see what it looked like close up. I never asked them about it, though. They're an A company, but to be honest, I really don't know how the quality is because I haven't seen pictures of it.”

Review by
07/27/2016

“They did pipe collar work, venting work on the top of the roof, and they replaced the roof on my deck. They were professional, and they showed up when they said they were going to show up. I'd rate the overall experience a B. There was work that I thought was all going to be done in a day or two, but they had to come back the following week. The quality of work was fine, but they fell short around communication with the sales person, and when the installers came, they didn't seem to have all of the same information. There were also nails that were left on the ground that should have been removed.”

Review by
07/27/2016

“They were very good. They replaced a couple of skylights that were beyond their useful life, and in fact, one had sprung a leak, and they replaced a little bit of the roofing around those skylights. We had actually had the roof redone, not too many years ago, so we didn't have all the rest of it replaced at the same time. The skylights were on an addition. Overall, I'd give the job an A, or even an A+. I'd recommend them if I knew anybody else who was in the market for the same kind of service.”

Review by
07/27/2016

“They still need to do a little work for me, and they are really, really expensive so I don't know that it was all positive. They were doing roof work. They need to do some painting in the interior that they said they needed to do and haven't done. Not taking into account price, I would give them an A. There was one little issue, but part of that is my fault because I didn't call back for a long time.”

Review by
07/27/2016

“It was an emergency, and they were the only company I could get. They did snow removal on my roof. I liked that they came, because they were the only company we could get to come, so I like that they came. I'd say they’re a B because, when they were moving the snow, they cut one of the little drainage pipes. However, I don't think snow removal is a good job to judge the company by.”

Review by
07/27/2016

“Exterior Medics came out and repaired some storm damage, and they did a good job with that. There were some shingles that were blown off during the storm, and it allowed for some water to get in. They got out here promptly and took care of it. It was a B+ job. Their price was a little bit on the high side.”

Review by
07/27/2016

“Exterior Medics did some work for me. They did some repair of a gutter, and then some intake of where the bathroom exhaust goes out on the roof. They laid out the process clearly, and then they followed what they said they were going to do consistently and in a timely fashion. The work seems fine. Overall it's an A.”

Review by
07/27/2016

“Exterior Medics did some roof repair. I had some plodding that was coming loose and blowing in the wind, and they went up, repaired it, and replaced it. They put a roof on for me before, so they were just good to go back to. They were professional, they did a good job, and they had good follow-up and follow through. They get an A.”

Review by
07/27/2016

“Exterior Medics put a little covering on our roof that was blown off by the wind in a windstorm. The overall experience was A+.”

Review by
07/27/2016

“They did trim work. They were timely. The overall experience was an A+.”

Review by
07/27/2016

“They replaced our whole roof, and they did a great job. I would give them an A.”

Review by
07/27/2016

“They replaced my roof. They were courteous, professional, straightforward, and did what they said they were going to do. They're A+. They didn't clean up some of the shrapnel because of the snow on the ground, but once it melted, they said they were going to come by and pick it up, but I don't think they did that.”

Review by
07/27/2016

“Maybe I'd use them again.”

Review by
07/27/2016

“Overall, they did good work. I would recommend them.”

Review by
07/27/2016

“They replaced my roof. I like that they did what they said they were going to do. They're an A.”

Review by
07/26/2016

“I actually have recommended them.”

Review by
07/26/2016

“I had a positive experience.”

Review by
07/26/2016

“I had a positive experience.”

Review by
07/26/2016

“I've passed their contact information on to at least one other neighbor. They replaced and actually fixed a hole in my roof. I liked the timeliness of the repair, the response to requests, and the fact that somebody within the organization was letting me know what was going on.”

Review by
07/26/2016

“We had a great experience with Exterior Medics. They did the roof. They were very responsive, very professional, and efficient. They got the work done so fast, and they cleaned up after themselves. Everything was perfect. I'll give them an A+. I already recommended them.  ”

Review by
07/26/2016

“They patched a roof and fixed, not really a fireplace vent, but cement vent.”

Review by
07/26/2016

“They  did the siding. It was clean. They were punctual and very courteous.”

Review by
07/26/2016

“I liked it. They’re an A grade company. There's a little teeny tiny defect on the siding, but that’s the only complaint I have.”

Review by
07/26/2016

“They did some roofing work. They're pretty nice and did the work, as submitted. I would rate the overall experience an A.”

Review by
07/26/2016

“They were very professional. They emailed us pictures of the roof when they were finished. They're A+.”

Review by
07/26/2016

“They did our roof last December, and I'm 1% positive I had a great experience. I would use them again. There just a couple of issues.”

Review by
07/26/2016

“They did a roof repair. They came right away, and they gave me an estimate. They didn't try to upsell me. They did the repair exactly as it needed to be done and not anything more. It came out exactly how they said it was going to, and it was priced at exactly how they said it was going to be priced. I'd rate the experience an A+.”

Review by
07/26/2016

“They were replacing some roof shingles. They followed up well. They replaced the singles. They did kind of mess up a little, they cut our cable wires for our TV, but they made sure that it was rectified, and they were willing to pay to get the problem fixed, which made it a good experience. I'm going to say they’re a B+.”

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