Exterior Medics, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 558 Surveys
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Compiled Score: star star star star star
Exterior Medics, Inc. has received 5 out of 5 stars (A-rating) based on 558 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"We pledge to service our clients with honest and thorough needs assessments tailored to each home's unique requirements. Through experience, industry-leading knowledge, superior building practices, and stellar customer service, Exterior Medics is committed to restoring faith in the home improvement industry."

Mark Watson & Joe LeVecchi | Co-owners
Company Information
Services Offered
Exterior Medics, Inc., repairs and replaces all types of roof systems, including asphalt shingle, natural and synthetic cedar shake and slate, flat roofing systems, terra-cotta tile, BUR, and metal roofing systems. The company also offers repair and replacement of siding, gutters, and chimneys as well as masonry services and door and window replacement. Twenty-four-hour emergency service is available.
Warranty
Exterior Medics provides a lifetime workmanship warranty on all full replacement projects.
Company History
The company was started in 2007.
Distinctions
Exterior Medics is a GAF Master Elite Roofer, a Mastic Preferred Contractor, and also holds a Maryland Home Improvement Commission license. The company earned Remodeling magazine's 2014 Big 50 award and a 2014 Chrysalis Award. Exterior Medics is a member of the National Association of the Remodeling Industry and the Cedar Shake & Shingle Bureau.
Licenses
#2705121264
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Outstanding experience—one of the best companies I've ever worked with in any industry because of the attention to detail, the customer service, and the dedication to quality. They did an entire roof replacement, window replacement, and a door replacement so a lot of stuff. I'd give them an A+.”

“It was an outstanding experience. I liked their professionalism. Their personal touch got thrown in. They did what they said when they said they were going to do it, and I couldn't ask for any more. They did a new roof and gutters and a couple of window screens. It was all related to hail damage. They get an A+.”

“I think Joe did a great job. They worked on my roofing, skylight, and the window in my room. They're A+.”

“The men they sent out were extremely nice. They were very knowledgeable. They were very careful. They left everything as they found it. They cleaned up everything that needed to be. They were very, very kind, very nice people. They did roofing. I'd give them an A+. They were here every time when they said they would be. I was very impressed. I would be very positive toward telling friends to work with them.”

“They fixed my roof. I'd give them an A+.”

“They gave me a date, and they showed up. They told me an estimate, and the work was done perfectly. They did roofing work. I'd give them an A+. I'd be extremely likely to recommend them.”

“They were amazing, absolutely incredible, got the job done, and did a beautiful job. We're very happy with them. We had a piece of the top of our roof fly off, and they fixed it. They're A+. Their customer service was fantastic. I'd absolutely recommend them.”

“They were very professional and cleaned up after themselves, and the job was done to my satisfaction. There were some boards in the roof that needed to be replaced. I would grade them A+.”

“They were very thorough and available whenever we needed to ask a question. We're very happy with their service. They did roofing work. I would give them an A+ overall.”

“We would definitely reach out to Exterior Medics again. They just did roofing work for me. The experience was A+.”

“I've worked with Exterior Medics before. They did my roof and my siding. It was a very positive experience. They do quality work. They deliver stuff on time, and they're very professional in the way that they conduct business. They make sure everything's cleaned up after they're done, and they make sure that everything's done to a high standard. I'd give them an A+.”

“They communicated with me and helped me solve any problems that were unique to the property. They did roofing and siding work. I'd rate them A+.”

“They had good communication. I've actually had them do two things. My son shot an arrow through the side of my siding, so they replaced the panel, but they also did some work on parts of the roof after a hailstorm. They didn't actually replace shingles, but they did other cosmetic-y type things up there. I'd grade them A+.”

“They were great. They were awesome. They've done a couple different jobs for Mr. Boyce. It wasn't actually my property, but I'm his assistant, so I set it all up. They've done a couple different things, new roof, replaced some siding issues we had—fantastic, nothing but good things to say. Overall, I would give them an A+.”

“Exterior Medics did a great job. They've done several things for us, different kinds of things. They deserve an A grade.”

“I liked the quality of their work. They replaced a portion of my roof. They did A work. I've already recommended them to folks.”

“I liked their attention to detail. They were fair and honest. They had a good product. Overall, I'd grade them A.”

“I love Joe. He's the owner and my neighbor. They replaced my roof. Their customer service toward me was excellent. I'd give them an A overall. I've recommended them to plenty of people already.”

“I'd been coming to Exterior Medics for years when they did my inspection. When my roof went bad, they had everything on file already from three years previous. They were already ready to jump in there and do the work, and they worked with the insurance company, so that was helpful. They earned an A overall.”

“In the beginning, it just took a while to get the work started. After we began, it was fine. They replaced a roof. They get an A.”

“It was fine. They did what they said they'd do. They did a little work on the roof. They get an A. They did what they said they'd do—it's great. They did good work.”

“The finished end result of the work made it positive. They did roofing work. It's still good. I'd give them an A.”

“They did roof work. The work was up to expectations. They're an A.”

“They get an A. They were fabulous.”

“They went over a lot of the things, broke it down what needed to be replaced. They replaced the roof. I didn't have any major complaints about them. They've kept in contact with me. I'm hoping the roof is done right.”

“They were easy to work with. They installed some new windows. I'd give them an A.”

“They were efficient and cleaned up after themselves. They did really well. I'd give them an A. Their customer service was very good.”

“They were timely. They did what they said they would do. The work seems to have been done well. It was a roof repair. We haven't had any trouble with the roof so far, but sometimes these things take time to prove through. They get an A.”

“They were very professional. They did a roof repair. I would definitely give them an A. They did excellent work. I've already recommended them to a friend.”

“They were very professional. Things were a little bit slow. Things were a little bit outside of their control. They were very professional and courteous, and they gave us a good update. They did roofing. I'd give them an A for the overall experience.”

“They worked pretty quick. They did a roof repair. I'd give them an A overall. They were clean.”

“It was very good, very, very good. The fella explained everything to me, and the work was perfect. I can't give them nothing but good reviews. I had a roof put on. I had my siding put on. I had them come back and do it because they did such a good job. I'd give them an A overall. I wouldn't have had them to come back if they did poor work. They were on time. They finished. They didn't linger. They cleaned up afterward, and they protected my shrubbery, my flowers in the flower bed, and everything. I would recommend them. They're very good.”

“There were a couple of issues, but they definitely addressed them immediately, so everything went as planned. They replaced the roof. I would grade the experience A-.”

“They're attentive to detail. They just did roofing, but if I had anybody to choose for the siding, I would go to them first. I would rate them A-. They were on time. They left a few roof staples behind.”

“They're great. They showed up on time. They got the job done in the right amount of time, and their follow-up was really good. They installed two dormer windows for me. I would give them an A-.”

“We had a great experience with Exterior Medics. They did the roof. They were very responsive, very professional, and efficient. They cleaned up after themselves. Everything was perfect. I'll give them an A+. I already recommended them.”

“I was very happy. They did a roof repair. They were very well organized, and they did everything exactly as he told me they would do it. I'd give them an A+, and I already have recommended them.”

“They were super friendly when they came. They ended up replacing the whole roof at my house. They were the most thorough. Exterior Medics earned an A+ grade.”

“I had them do two jobs. One was roofing. I liked that they were professional. They really know what they're talking about. They're prompt and very clean. It was A+.”

“The outcome was excellent. They replaced the front door, and the woodwork around the front door. I'd give them an A.”

“It's the second time I used them. The first time, they did some major repairs, and the second time I had some additional items that needed to have work done. They're very reliable. They said what they were going to do, and they did what they said. I had bees drill holes under my trim on a roof edge. So they had to work up two stories, pull out the trim, and pull out the wood laying underneath the roof there, under the eaves. It was kind of a dangerous, hard job, but they came out and gladly did that. I would give them an A-. Everything was an A effort. The only problem I had was, in the previous year, they were supposed to replace a basement window and insert a tank window, but instead they replaced the exact same window in the spot where the other window was, but they took care of it. They went and bought another window, the proper window, and replaced it for free, so that was the only problem I ever had with them, and that wasn't really a big problem. I highly recommend them.”

“They were very professional. They emailed us pictures of the roof when they were finished. They're A+.”

“They did a roof repair. They came right away, and they gave me an estimate. They didn't try to upsell me. They did the repair exactly as it needed to be done and not anything more. It came out exactly how they said it was going to, and it was priced at exactly how they said it was going to be priced. I'd rate the experience an A+.”

“They were very good. They replaced a couple of skylights that were beyond their useful life, and in fact, one had sprung a leak, and they replaced a little bit of the roofing around those skylights. We had actually had the roof redone, not too many years ago, so we didn't have all the rest of it replaced at the same time. The skylights were on an addition. Overall, I'd give the job an A, or even an A+. I'd recommend them if I knew anybody else who was in the market for the same kind of service.”

“Exterior Medics put a little covering on our roof that was blown off by the wind in a windstorm. The overall experience was A+.”

“They replaced my roof. They were courteous, professional, straightforward, and did what they said they were going to do. They're A+. They didn't clean up some of the shrapnel because of the snow on the ground, but once it melted, they said they were going to come by and pick it up, but I don't think they did that.”

“They sent me a box of cookies after they fixed my leaky roof. I'd give them an A+.”

“They were just good, and they did their job. They were doing some work on the front of the house, some waterproofing and some other things. They were working on the roofing a little bit, it was very minimal. I'd give them an A+. They were really good.”

“Exterior Medics was very good, A+.”

“I've passed their contact information on to at least one other neighbor. They replaced and actually fixed a hole in my roof. I liked the timeliness of the repair, the response to requests, and the fact that somebody within the organization was letting me know what was going on.”

“They did some roofing work. They're pretty nice and did the work, as submitted. I would rate the overall experience an A.”

“I had a positive experience with Exterior Medics. They replaced our roof. They were professional, and the guy completed the work on time and on budget. I hope and presume the product is going to be as good as they told us. I don't know yet, it's just a year out, so I'm hoping I will have good results with it, and I expect to. I've used them before and had good results. It was excellent work. I would recommend them.”

“Working with Exterior Medics was a positive experience. They did a patch on our roof. We felt like, overall, in terms of what they were going to do, the process of patching the roof seemed a bit more intense than what other places were going to do. Then, when they did the work, the guy who came and actually did it, did some other things that he saw up there that weren't necessarily on the work order. I really appreciated that. I would say they're an A.”

“They patched a roof and fixed a cement vent. It was a positive experience.”

“They replaced my roof. I like that they did what they said they were going to do. They're an A.”

“Exterior Medics did some roof repair. I had some plodding that was coming loose and blowing in the wind, and they went up, repaired it, and replaced it. They put a roof on for me before, so they were just good to go back to. They were professional, they did a good job, and they had good follow-up and follow through. They get an A.”

“They replaced our whole roof, and they did a great job. I would give them an A.”

“Exterior Medics did work for me around last June. They were on time, and they made it easy.”

“Over a year ago, we had to rebuild our whole house and they replaced our roof. They did a great job, and it looks great. They replaced the gutter. It looks nice. They also did some exterior trim on the windows.”

“They gave me a new roof, and they did it in a timely fashion. I'd rate them an A.”

“Exterior medics did roof repair. They were professional. They're an A.”

“The professionalism and accuracy of Exterior Medics stood out when they came out to repair our roof. I'd give them an A.”

“I would say it was positive. They came out when promised, were on time, and performed the work that we were looking to have done in a professional fashion. They did it on budget, on schedule, and the repairs were what was needed. It fixed the problem. From that standpoint, I was very happy with their services. There was a vent in the roof that was an odd size, it was oversized, and it would leak significantly when it rained. They had to find the right color and stuff and install that, and then they had to make sure it didn't leak anymore. I'd give them an A.”

“I had a good experience with them. They did what they said they would do. The salesperson was good. They did some roofing work.”

“They had good pre-work notification about when they were going to be there, and they came when they said they would. They did the job in the time that I thought it would take them. After the call, they followed up to make sure that everything was fine, so I definitely had a positive experience. I had a leak around a skylight, and they put some new flashing on and put some new shingles on and stuff. I'm going to give them an A.”

“Exterior Medics did what they said they were going to do. They fixed the roofing of my front entryway. It was rotting, leaking and rotting. I give them an A.”

“I liked the customer service, and their time and turn around. We had a leak on the roof due to snow and water moisture coming in. They not only inspected it, they did a full inspection and just redid everything. I'd give them an A-.”

“They did a good job. They did some roofing work for me. They did a good job. They were quick, prompt, and they came on time. They were an A. It looks good. I was having a leak. I had to have that fixed, and I assume its good work. I have no reason to believe it's not going to be good work. They gave me a quote and were able to get the work done properly, so I'd give them an A on that also.”

“Exterior Medics did some roofing work. They did a good job.”

“Exterior Medics did some work for me. They did some repair of a gutter, and then some intake of where the bathroom exhaust goes out on the roof. They laid out the process clearly, and then they followed what they said they were going to do consistently and in a timely fashion. The work seems fine. Overall it's an A.”

“They've done the roof, and they've also done some windows. They gave us a good quote, and they seemed professional. The overall experience was an A.”

“I like their rapid response. That's one element that stood out in my mind. They did work on our gutters. We had some water damage as a result of hail hitting the roof, and they helped repair our roof in a timely fashion.”

“I'd say it was a positive experience.”

“I would give them an A, because it was a positive experience.”

“I actually have recommended them.”

“It was a tricky fix, but they were able to pull it off. Some of the other contractors said that they couldn't do it, that they couldn't fix our balcony leak, but Exterior Medics did. I'd say they're an A.”

“They did fine.”

“They were very clear in making sure they understood the task. A.”

“It was fine. I'd grade them an A. It was good quality.”

“Everything was fine. I have no complaints. Everything was good.”

“The man who did the whole sales was just very thorough and very personable. They did a chimney cap, and they did some of the exterior molding around the windows. I'd rate them an A.”

“I had work done by Exterior Medics. It was a complete roof resurfacing with new shingles, and it worked out well. It was done on time and within a budget, and at this time, I'm satisfied. I heard about them through a neighbor of mine. We live in a town house community, so we were able to get at least three roofs done by Exterior Medics. I'll give them an A. Things were done perfectly, and I have no complaints.”

“We just called Exterior Medics for roofing. We're still working with them. They're quick and efficient. They got here within a day of our calling them. They made a thorough assessment. They seemed pretty professional. We have a hole in our roof, so it's a repair. I'll give them an A+ for their work.”

“The salesman that came, Josh, was very polite. He was very thorough. He was very knowledgeable, and he explained in detail what was going to be done and how it needed to be done. Interestingly, he shared with me the county code for that particular roof. It was not slanted well enough, so you couldn't reshingle it by law. Yet other people who came to give me an estimate were going to slap in new skylights and reshingle it, which would have ended up leaking at some point in time because the roof is so shallow that the water wouldn't roll off. I actually looked at the county code. I looked it up to make sure Josh was telling the truth, and he was. The bottom line is that he was honest, thorough, and detailed. Then, he asked if anything else needed to be done, and I said, 'I need some brick work done.' He said, 'We have a master mason.' Had he not asked that question, I would have just called up a master mason, but they did all that stuff. I liked his presentation and how thorough he was. He took his time with me, and he answered questions. They did great work. They did repointing of the brickwork around the house but not the chimney, and they replaced skylights on my porch roof and essentially put a new roof on. They couldn't put shingles, so they had to put on a plastic PVC roof that was according to code. I would give them an A+.”

“I used Exterior Medics' services. I had a positive experience with them. They did exactly what they said they were going to do. We haven't had any issues since with the work that they did. They worked on our roof—we had a leaky roof, and they fixed it. I'll give the company an A.”

“I had a good experience with Exterior Medics. They were on time, they did what they said, and it looks good. We had our roof replaced. It took two days. I'd rate them with an A.”

“Exterior Medics was the one whose services I was able to use. They did a great job. They finished a hole in my roof, and they did A-rate work.”

“Exterior Medics replaced a flat roof on my home. They were on time, and they kept me informed about when they were going to come. They were there on that day. They took care around my yard to make sure that roof nails and other debris were not left behind. They were friendly, and they did a good job—they're A-grade.”

“Exterior Medics did work for us. They were very responsive and receptive to a roof issue I had. They came out, checked the roof for me, and replaced some tiles and shingles. They were very responsive, very proactive, and good people. I liked the employees they provided. Overall, I'd grade them as an A.”

“They redid the front part of our mansard roof. They did the job in a reasonable amount of time, and it looks good, so we were happy with it. They were referred to me by a coworker. I'd like to give them an A.”

“I liked their quality of work, their follow-up, their knowledge, and their promptness in starting and finishing in the promised time. Overall, my experience was very positive. They replaced my roof. I found out about them because they had worked in our neighborhood. That's how I got in touch with them. I'd grade them with an A.”

“The sales rep was very nice. The installation people seemed very nice and dedicated, and from the end result, it looks like a nice job. They installed a new roof. I found out about them because my neighbors used them. I'd give them an A.”

“They came out and gave us an estimate, they said when they would return, and it was a timely return. They came back, and they finished in a timely manner. The job was a pipe that extended through the roof. I chose them because of their response time and the fact that they could get it done in a hurry—we needed it done before we could close on our house. I'd give them a straight A.”

“They did very good work, very nice work. They did what they said they would do, and what they did was very professional. Overall, I liked the professionalism. That's what it comes down to. They replaced my roof. We found out about them through a friend of ours who had used them. It was word of mouth, basically.”

“I liked that Mason was communicative and up front about the cost, and the work was done. The contractors were clean. They did roof repair and wood rot repair. I found them because I'm a real estate agent, and the company was on a list of preferred vendors. I'd give them an A.”

“They were very professional, they did a good job, and I would use them again. They did roof and guttering for us. I found them because our realtor put us in touch with them, if I remember right. I liked that they were very thorough in their explanations of what they would and wouldn't do about the price they were going to charge. They were timely, and I don't think there was any negativity after the job at all. It's not been a day or two, but there wasn't any bad taste left in my mouth for sure. I think we'd go with an A.”

“They were outstanding. The people from Exterior Medics are very good. I had a leak, they found it and took care of it. I found them out of Best Pick Reports. They're definitely an A.”

“The people from Exterior Medics were very professional, highly trained, and punctual. They did an outstanding job on the work, and they cleaned up very well. They replaced my roof and the plywood under it. They deserve an A+ rating.”

“Exterior Medics was fabulous. They put on a new roof and gutters. Everything made it a good experience, including the service and the quality of the goods. They get an A, for sure.”

“They put new shingles on my roof. The people were very neat, and they did a wonderful job. We never had any problems at all; everything was excellent. I would grade them as an A.”