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“There were lose tiles from the repair they did after Harvey. We have continued to have lose tiles since the repair and when the warranty was up we paid for the repairs. Since this has continued to happen, they did for this set of repairs decide it was an issue that should not be happening and did not charge. There was another issue of some tiles buckling. It was not repaired and I spent many days contacting my sales rep (who wasn't supposed to be involved in this) until finally someone was sent out to look at it as it appeared the one who did the other 2 repairs did not look at this 3rd issue I reported and sent a picture of.”
“Todd Englett with Remedy Roofing was amazing! He was very knowledgeable and easy to work with. I would highly recommend him to friends and family.”
“Quality, timely, and friendly service.”
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“Contractor lied, failed to perform work as contracted for, failed to properly deal with insurance, as promised, provided unskilled labor.”
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“Great communication, price and overall experience for a pretty big home job. Done within 9 hours.”
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“From start to finish, everything was done very thoroughly and professionally. The work was done promptly and great care and respect was paid to us and to our home.”
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“They completed the job quickly as promised for the best price!”
“It went well and the process was smooth”
“They were on time, cleaned up the mess. They did a great job!”
“This is the second time I have used Remedy Roofing.”
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“They are excellent people.”
“They do quality work and they are extremely responsive.”
“The company was professional. They have a quick turnaround time, and their work is fantastic.”
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“No I would not.”
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“I highly recommend Remedy Roofing to anyone especially in Katy. I was in a bitter battle with Allstate who for many years kept denying my claims for obvious wind/hail damage to my roof. I had hired a public adjuster but was in a stand still with my insurance company. I chose Remedy Roofing and with their persistence with Allstate, patience with me and expertise, my roof and all of the interior sheetrock damage was replaced. I am confident that I have the best roof possible with the quality materials that Remedy Roofing uses.”
“Wade was great to work with and the job was started when promised. Crew was efficient, thorough, and left a clean job site after completion. Would definitely recommend Wade Whatley and the Remedy team.”
“Their customer service and quality of work was a pleasure to be a part of.”
“Remedy Roofing did a great job on my roof. Todd was very polite and worked with me through the whole process and answered all of my questions. The insurance company had told me they wouldn’t cover it, but with Todd’s knowledge and referral to a public adjuster to work with us (he was also great to work with), the insurance company agreed to cover it. Normally, I would have just accepted the insurance company’s decision and moved on since I didn’t know about the appeal process. Without Remedy Roofing, I wouldn’t have gotten my new roof.”
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“They are customer-centric.”
“I am likely to recommend Remedy Roofing to a friend. I was very satisfied with the work that Remedy Roofing performed. They were very straightforward with the work that needed to be done. They didn't try to sell me on anything extra.”
“They were just very professional and did the job in a timely manner. I was really happy with the work.”
“They were prompt and dependable based on the weather circumstances.”
“I thought it was vey professonally done. We're very happy with it.”
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“The lead guy who was on the roof working with the other workers who nailed the shingles into the roof, I would like him to be more informative. When I asked him questions, he didn't want to answer, had an attitude and wasn't friendly. Phillip, the one on the ground, I liked him. He was kind. The one on the roof seemed difficult to work with.”
“In 2010, when I had the roof put on I was happy. I was later told by a contractor that the roof wasn't done correctly. Remedy didn't try to take care of the issues. I got no responses after sending three pleading emails. I'm very upset about the fact that my roof is leaking. The minor repair work I paid for during the latter part of 2020 didn't hold up when they sealed places on the roof. I'm waiting on the report from the roofing inspector. I submitted a claim to the roofing supply company that supplied the shingles to do an inspection.”
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“Outstanding work. All went very well. No hint of any complaint.”
“Very smooth process from beginng to end”
“Guys were great. Still no leaks. Nice job and decent price.”
“Excellent communication, managing customer expectations and job performance. I definitely recommend Remedy Roofing. Ask for Kyle Jackson!”
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“Work was done on time and the end result was great. Remedy Roofing representative Eric Gavina took care of everything I needed done, and was exceptionally nice to work with.”
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“Always professional and quick to respond”
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“Project was not supervised. Initial supervisor on vacation, back up supervisor called to another project. Third supervisor was an hr away and visited with me for 10 min on site. Appropriate materials (drip edge for example) not sourced. Remedy roofing uses a one size fits all drip edge. Remedy roofing was paid $1400 to detach and reset gutters. I was told Remedy roofing doesn’t do that; instead they cut up the new drip edge to make it fit around gutter mounts (what was the $1400 used for?). Remedy roofing has had to come out twice so far to address workmanship issues.”
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“Remedy Roofing did a great job. They did exactly what they said they would do and when we questioned a certain area of the work they were able to give a logical explanation as to why it was done that way.”
“Job supervision is inadequate. Window leak was not adequately fixed. When notified nobody came back to fix the leak (with in the 3 months warranty period) Supervisor did not even return the call. Roof should have been adequately sealed to prevent squirrels and mice entry into the attic, but not adequately addressed.”
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