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FEATURED REVIEWS
“I would recognize the whole crew for exceptional service.”
“Their main guy (Raul or Ramone?) was exceptional. He was very good and walked me through everything. I thought he was outstanding!”
“They did a really good job. They did a good job. I had no complaints, and I would highly recommend them.”
“The roof was done very well, very fast. The gentleman who was in charge was actually going to do additional work through the company because there were leaks in the house. Very unresponsive after they did the roof. The roof was done very well. There's no question that they did a great job, very fast, but the additional work that they were—they also do sheet rock and whatnot. He did a part of it, and there were some other things they found. They were going through the insurance company to find out if they're going to pay, and he never came back. It's a shame because it was an incredible job. If we're talking about just the roof, they did a fantastic job. The guy that represents them was great until the end. He just blew it. I'd give them an A. The company did a super job. We're talking about doing roofs up here. There's no question they did it in record time. They cleaned everything up good. The job was done well, and it was a big job—20,000 something dollars. The customer service was the only one. He should have at least—not coming back just bugs me. I'm in the service business myself and responding is one of the first things you need to do. Customer service comes from the guy who was representing the company.”
“They did a great job. They're extremely efficient. This was at least the second, maybe the third roof I've had done by them. I know it's at least the second, but I'm thinking it's the third roof I've had by them because they come out when they say they're going to come out. They do a good job. They explain all the options. The guys clean up after them. They're fast. It's very good. I'd give them an A+. I never had any issues with them. It's been done right the first time each time. I've already recommended them to other people.”
“I would like to recognize the salesman for his exceptional service. He was on top of it.”
“They repaired the damage much more quickly than I anticipated and did an excellent job!”
“I would like to recognize Paul MacArthur for his exceptional service. He was the sales guy and he explained things very well.”
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“Definitely Colin.”
“The quality of the work and the timeliness exceeded my expectations.”
“The sales guy, Paul, was ultimately the reason we chose Ideal Roofing. The leader of the team that did the actual roof was absolutely in charge and very easy to work with.”
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“Keeping the property clean.”
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“I would absolutely recommend”
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“I would say in general there were a few things and the supervisor talked about the vents and he noticed they weren't up to code and brought it to my attention. He also asked that if I needed him to provide an additional inspection and came back after the job brought people went above and beyond.”
“I would like to recognize the salesman and the foreman on the job for their exceptional service.”
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“There is not anyone that I would like to recognize for their exceptional service at this time.”
“I would like to recognize the salesman; he was excellent. He explained the different types of roofings and again I think we got a great product that I shouldn't have to put another roof on it, he did a very good job.”
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“Eric Finn was very helpful, knowledgeable and respectful.”
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“Excellent service and workmanship”
“They met my expectations with their professionalism. Sometimes when dealing with contractors you feel like they are shady or trying to take advantage of you. I never felt that way with Ideal Roofing. I did get multiple bids for the job and I felt like what they were offering for the bid was a fantastic value. Once they came out to do the work, they were incredibly professional and pleasant. I heard one of the workers singing up there even in the high temperature. The clean up was great. They take pride in their work. If I ever need another roof, I will go back to Ideal Roofing.”
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“Paul McArthur. See above comments.”
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“I would like to acknowledge Eric, the sales person, for exceptional service.”
“I would like to recognize Jose for his exceptional service.”
“Rick said overall, it was a great experience.”
“I was impressed by the whole thing.”
“I would like to recognize Eric for his exceptional service.”
“I was impressed with my salesperson. He was the reason I went with the company.”
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“I liked my salesman, Eric Finn. He was very good.”
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“They exceeded all of them. They did a great job.”
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“They met my expectations in everything.”
“I would like to recognize Jim and the group of workers who came out. Everyone was great.”
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“I would like to recognize the salesman for his exceptional service!”
“I would like to recognize the salesperson, he was good.”
“Mr. Ramon was great.”
“I was satisfied in general. They did a good job.”
“Ideal Roofing, LLC met or exceeded my expectations in regards to patching it.”
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“They all did a good job. There were two people involved.”
“Ideal Roofing met or exceeded my expectation in regards to the quality of their work.”
“The crew manager. He was very nice.”
“They were very responsive to my needs and did a very good job.”
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“They did a good job, were prompt, on time, and courteous. I would strongly recommend them to anyone and would use them again!”
“They did a great job!”
“I would like to recognize the salesman, Eric, for his exceptional service.”
“The salesman and workers were exceptional.”
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“I would like to recognize the salesman for his exceptional service.”
“They did a great job!!!”
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“I would like to recognize the salesman. He was very nice, polite and thorough. The supplier, where the shingles and vents were ordered from, the delivery guy was perfect. He was most caring, careful and went over everything. When the Ideal guy recognized that the wrong sheeting was delivered, he exchanged it. He was just the delivery guy, but he was polite, nice, and clean. He needs a bonus. This delivery guy was on the mark.”
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“The roofing looks great, but some of the small details were overlooked.”
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“I just felt the salesperson was really on the ball because there was a glitch in the materials and he instructed me about everything. He really was making sure everything got done in a timely fashion. If he didn't do that the job would have been pushed out another day.”
“We had a bit of a problem at first when the guy came out. He said I'll fix your roof but he couldn't, so we contacted the owner and told him that we spent $1100 and we still have a leak. Since then they have been very responsive and came out and repeatedly applied remedies to help find this leak. I think we're finally in the process of finding it, although just in time to put the fix on that we think we know will fix the leak, but it's pretty exotic. Now it's a bit dry in Texas so we don't have any rain, so we're waiting to see if we fixed the leak or not. To their credit, they hung in there and have been really patient and we have too. I would recommend them and in fact, I already have. If you work with them they'll work with you, so I've been happy with that. Are they the cheapest around the block? Probably not. We're still waiting to see if the leak fix works, but most companies walked away. Ideal Roofing has hung in and worked with us to try to identify this leak. A lot of these people want to come out and slap some plastic on what they think is the leak, take your money, and run. Once Ideal Roofing identified that technique didn't work they assembled the A-Team and got everything underway.”
“I would like to recognize the supervisor that was on location, for his exceptional service. He did an excellent job. HIs name is Jose Villareal.”
“They met my expectations in the timeliness.”
“I would like to recognize George for his exceptional service. He was good and the guy he sent out to fix it was good also. They were very responsive when they found out that we still had the leak. They were able to track it down and repair it, and we have not had an issue since. I am very happy with the effort.”
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“They did a great job. The only issue I had was that when they left that evening there were trim pieces of the roof that were still hanging down in front of my door. They came back the next day for it.”
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“I was most satisfied with the quality of the work.”
“They did a complete re-roofing several years ago and then about a year ago I had them come out and do some touch-ups.”
“Ideal Roofing met and exceeded my expectations with speed and teamwork.”
“They met my expectations by getting here and getting it done in one day like they said.”
“I would like to recognize the guy that I dealt with. He was honest with me and I appreciated that.”
“They exceeded my expectations with their speed of getting out here and doing the work because this wasn't a roof replacement, it was a repair, and I had previously been waiting on a different company for six months before this.”
“I would recognize the whole crew for exceptional service.”
“I was really happy with their performance. They did everything they said they would do and the roof doesn't leak.”
“They were very good.”
“They were all great. The gentleman that came out originally did a god job and positioned my expectation well and they delivered what he said they would, so I am happy with that.”
“They met my expectations in getting the job done promptly and getting it done right.”
“They exceeded or met my expectations by completing the roof promptly, and the look of the roof. As I said, I am not qualified to rate the materials and workmanship. I can comment on the workmanship if the shingles start falling off in the next few years.”
“Their main guy (Raul or Ramone?) was exceptional. He was very good and walked me through everything. I thought he was outstanding!”
“They replaced my roof, soffit, frieze, & fascia. I do wish that I had the remaining few boards around my garage door replaced. (I thought they were frieze.)”
“They met my expectations.”
“I was most satisfied with the communication. They called to let me know what was going on and they were great at communicating.”
“I was most satisfied with the fact they very friendly. We had other people over to estimate on the project and they would never return and of my calls. I was a roofer myself so I was very appreciative of that.”
“They met my expectations with their availability.”
