Ideal Roofing, LLC
9th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Ideal Roofing, LLC has received 4.8 out of 5 stars based on 243 customer surveys.
5
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21
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9
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9th year as a Best Pick Call
"Ideal Roofing has served Houston residents for 30 years. We hire salesmen and installers who strive to provide quality service by educating our customers and providing honest and verifiable evaluations of each roof. We install only the best roofing materials, use only experienced, GAF-trained installers, and stand behind all our work."

Jim Hardwick II | Owner
Company Information
Services Offered
Ideal Roofing performs roof replacement, tear-off and re-cover services, inspection, maintenance, and repair for residential and commercial customers. The company also installs gutters, skylights, metal roofs, and James Hardie siding in addition to selling and installing French doors, sliding doors, and window replacements.
Services Not Offered
Ideal Roofing does not perform "torch-down" roof applications.
Warranty
Ideal Roofing provides a warranty on all roofing installations and most repair work and also offers an optional warranty on workmanship, up to 25 years.
Company History
The company was started in 1987.
Distinctions
In addition to being a GAF Master Elite Roofer, the company earned GAF Excellence Awards for Consumer Protection, Installation, and Training from 2007 to 2013.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
9535 Clay Road
Houston, TX 77080
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Ideal Roofing, LLC has received 4.8 out of 5 stars based on 243 customer surveys.
5
211
4
21
3
9
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/27/2018

“We had a bit of a problem at first when the guy came out. He said I'll fix your roof but he couldn't, so we contacted the owner and told him that we spent $1100 and we still have a leak. Since then they have been very responsive and came out and repeatedly applied remedies to help find this leak. I think we're finally in the process of finding it, although just in time to put the fix on that we think we know will fix the leak, but it's pretty exotic. Now it's a bit dry in Texas so we don't have any rain, so we're waiting to see if we fixed the leak or not. To their credit, they hung in there and have been really patient and we have too. I would recommend them and in fact, I already have. If you work with them they'll work with you, so I've been happy with that. Are they the cheapest around the block? Probably not. We're still waiting to see if the leak fix works, but most companies walked away. Ideal Roofing has hung in and worked with us to try to identify this leak. A lot of these people want to come out and slap some plastic on what they think is the leak, take your money, and run. Once Ideal Roofing identified that technique didn't work they assembled the A-Team and got everything underway.”

Review by
07/27/2018

“I just felt the salesperson was really on the ball because there was a glitch in the materials and he instructed me about everything. He really was making sure everything got done in a timely fashion. If he didn't do that the job would have been pushed out another day.”

Review by
07/27/2018

“I would like to recognize the supervisor that was on location, for his exceptional service. He did an excellent job. HIs name is Jose Villareal.”

Review by
07/25/2018

“They did a great job. The only issue I had was that when they left that evening there were trim pieces of the roof that were still hanging down in front of my door. They came back the next day for it.”

Review by
07/25/2018

No review comments provided

Review by
07/25/2018

“They met my expectations in the timeliness.”

Review by
07/25/2018

“I would like to recognize George for his exceptional service. He was good and the guy he sent out to fix it was good also. They were very responsive when they found out that we still had the leak. They were able to track it down and repair it, and we have not had an issue since. I am very happy with the effort.”

Review by
07/25/2018

No review comments provided

Review by
07/20/2018

“I was most satisfied with the quality of the work.”

Review by
07/20/2018

“They did a complete re-roofing several years ago and then about a year ago I had them come out and do some touch-ups.”

Review by
07/20/2018

“Ideal Roofing met and exceeded my expectations with speed and teamwork.”

Review by
07/20/2018

“They met my expectations by getting here and getting it done in one day like they said.”

Review by
07/20/2018

“I would like to recognize the guy that I dealt with. He was honest with me and I appreciated that.”

Review by
07/20/2018

“They exceeded my expectations with their speed of getting out here and doing the work because this wasn't a roof replacement, it was a repair, and I had previously been waiting on a different company for six months before this.”

Review by
07/18/2018

“I would recognize the whole crew for exceptional service.”

Review by
07/18/2018

“I was really happy with their performance. They did everything they said they would do and the roof doesn't leak.”

Review by
07/18/2018

“They were very good.”

Review by
07/18/2018

“They were all great. The gentleman that came out originally did a god job and positioned my expectation well and they delivered what he said they would, so I am happy with that.”

Review by
07/18/2018

“They met my expectations in getting the job done promptly and getting it done right.”

Review by
07/18/2018

“They exceeded or met my expectations by completing the roof promptly, and the look of the roof. As I said, I am not qualified to rate the materials and workmanship. I can comment on the workmanship if the shingles start falling off in the next few years.”

Review by
07/17/2018

“Their main guy (Raul or Ramone?) was exceptional. He was very good and walked me through everything. I thought he was outstanding!”

Review by
07/12/2018

“They replaced my roof, soffit, frieze, & fascia. I do wish that I had the remaining few boards around my garage door replaced. (I thought they were frieze.)”

Review by
07/12/2018

“They met my expectations.”

Review by
07/12/2018

“I was most satisfied with the communication. They called to let me know what was going on and they were great at communicating.”

Review by
07/12/2018

“I was most satisfied with the fact they very friendly. We had other people over to estimate on the project and they would never return and of my calls. I was a roofer myself so I was very appreciative of that.”

Review by
07/12/2018

“They met my expectations with their availability.”

Review by
06/26/2017

“Nothing in particular I liked about them. They did a good job. I would give them an A.”

Review by
06/26/2017

“They did a good job. I had no complaints with them, and I would refer them to others.”

Review by
06/26/2017

“I had no complaints with them, and I would recommend them.”

Review by
06/26/2017

“I had no complaints, and I would recommend them.”

Review by
06/26/2017

“I had no complaints, and I would recommend them.”

Review by
06/26/2017

“Everything was OK. I had no complaints, and I would recommend them.”

Review by
06/26/2017

“They did what they said, and they did it well. I'd grade them an A.”

Review by
06/26/2017

“They did what they said they were going to do in the time frame that they said they would, and both the foreman and super project manager that I dealt with were very responsive. I'd give them an A.”

Review by
06/26/2017

“It was very positive. They've done the roof work before, and they've done great work. I like their ability to get the job done and clean up after themselves. It's very good. I'd give them an A+.”

Review by
06/26/2017

“Everything was fine. No problem. They came, they did their work, got paid, and left. We're happy with the work. I had no complaints with them, and I would recommend them.”

Review by
06/26/2017

“They got it all done. They got it taken care of. They were very responsive. We'll see on the quality if it starts leaking again, but overall the quality was an A+.”

Review by
06/26/2017

“Ideal Roofing did a great job. Estimate was spot on. The work was done. Everything was cleaned up. Everything was explained really well. I'd give them an A+.”

Review by
06/26/2017

“Timely—did it in one day. I had problems, but they came back out and corrected it, so it was all positive. I'd give Ideal Roofing an A.”

Review by
06/26/2017

“They were quite good. They were very thorough. They did a good job for me. I'd give them an A. They did a good job.”

Review by
06/26/2017

“They were prompt, and they did the work the same day. I'd give them an A grade; no complaints. I'd recommend them.”

Review by
06/26/2017

“They did a good job. They did a very good job. I'd give them an A. Quality of work and expertise were great.”

Review by
06/26/2017

“They did a really good job. They did a good job. I had no complaints, and I would highly recommend them.”

Review by
06/26/2017

“It was very positive. The quality of their work was something I liked. I'd give them an A.”

Review by
06/26/2017

“The roof was done very well, very fast. The gentleman who was in charge was actually going to do additional work through the company because there were leaks in the house. Very unresponsive after they did the roof. The roof was done very well. There's no question that they did a great job, very fast, but the additional work that they were—they also do sheet rock and whatnot. He did a part of it, and there were some other things they found. They were going through the insurance company to find out if they're going to pay, and he never came back. It's a shame because it was an incredible job. If we're talking about just the roof, they did a fantastic job. The guy that represents them was great until the end. He just blew it. I'd give them an A. The company did a super job. We're talking about doing roofs up here. There's no question they did it in record time. They cleaned everything up good. The job was done well, and it was a big job—20,000 something dollars. The customer service was the only one. He should have at least—not coming back just bugs me. I'm in the service business myself and responding is one of the first things you need to do. Customer service comes from the guy who was representing the company.”

Review by
06/26/2017

“They did an excellent job. They were very fast. They got enough people out to actually complete the job in one day. They came when they said they would. They even went out of the way to get here on a day before rain was scheduled. The weather forecast was talking about rain, so they made a point to get in and get out before the rain, before the scheduled rain happened. They actually did. If they had waited two or three more days, I would have had severe water damage. They did what they were supposed to do. They did it quickly and on time and at a reasonable cost. I'd give them an A+. They treated me good. The foreman of the job explained everything to me, came out to the house, and communicated with me throughout. He was always there when I had a question. No problems at all. Very good.”

Review by
06/26/2017

“They did a great job. They're extremely efficient. This was at least the second, maybe the third roof I've had done by them. I know it's at least the second, but I'm thinking it's the third roof I've had by them because they come out when they say they're going to come out. They do a good job. They explain all the options. The guys clean up after them. They're fast. It's very good. I'd give them an A+. I never had any issues with them. It's been done right the first time each time. I've already recommended them to other people.”

Review by
06/26/2017

“All positive. I liked their follow up. I liked the sales guy. Everything that he said was going to happen, happened. When we had—there was some emergency work that needed to be done before they could start the roof, and they did that. There was a little problem with a leak that turned out to not be their problem, but they came right out and jumped on it. I can't say enough good about them. I'd grade them an A+. I couldn't be more pleased.”

Review by
06/26/2017

“I liked the professionalism and George. He was very, very professional, and he worked with me and showed me where my issues were. He explained everything clearly to me, he worked with me to get it taken care of, and I really appreciate what they did. I'd give them an A+. I've already referred my brother to use them.”

Review by
06/26/2017

“I had a positive experience with Ideal Roofing. They were very friendly. They explained the job, and they were in and out. They took care of business. I'd give them an A+. They did pretty good. Let me say this, we don't have any more leaks. I'd call them again, and I would recommend them.”

Review by
06/26/2017

“They were quick. They cleaned up. They were nice. Everything was very nice. I'd give them an A+. Their quality of work and expertise were very good. They were in and out of here. They were quick, and they did clean up and everything. I am extremely likely to recommend them.”

Review by
06/26/2017

“Everything's been fine ever since they did the work. They were very courteous and prompt. They cleaned up after their mess. I don't even remember how I got them, if it was a referral from my sister-in-law or what, but everything was very good. I'd say A+.”

Review by
06/26/2017

“I'm very pleased with the work they did. I actually took them out of, I think, Best Pick Reports. The price was good. The material they used was good. I'm just really happy with the job they did. I'd give them an A+. I would recommend them.”

Review by
06/26/2017

“It wasn't super positive, but it wasn't super negative. More neutral. There were some comments about the guy who came and estimated the job, and I didn't appreciate the comments and that was it. They fixed the roof. There's no problem with that. I'd give them a B.”

Review by
06/26/2017

“They came to fix it, and it turned out to be worse after all. Then they came to fix it, and they actually fixed the problem. It was around the chimney. They fixed it the first time, and then it started to leak on the top. I had to call them. It took them a while to get here, a few days, which wasn't good on rainy days. They came, and they fixed it. I haven't had a problem since then, but I haven't even gone to the attic, but I know it stopped leaking. I'd give them a C. I think the actual company is not doing it. They have a middle man and have a small contractor with them. There's about three people down the line before they get to do it, and the credit goes to the main company. The gentleman that came over here—they came without shingles the first time. Kind of poor presentation coming in. Though, he did get the job done, but I looked at one thing—there was one guy working up really high, because this is not a regular two-story home. This is a 40, 50 foot two-story home. It's very big. The guy will go up and down the ladder by himself. There's no one holding his ladders. There's no one helping him. It's a one-man show. My concern is, where is the company. Where are the people. They're supposed to be here looking at him, making sure he doesn't fall off the 40-foot, 50-foot story home. No one's out here to watch him. All by himself. It was just one single guy, and I know the folk. No help. Like I said, it wasn't even the company. It's like a third-hand. It's like three people, or three contractors down. In other words, the company, the supervisor, somebody else, and then him. It's like a third-party thing. It wasn't really good. It wasn't a good experience.”

Review by
07/21/2016

“They were good; we had no problem at all. They showed up on time, did the job right, and the quality of work was very high. They knew the product and the service. They replaced part of my roof. I'd give them an A. I'd highly recommend them.”

Review by
07/21/2016

“I  thought it was a very easy process. The salesman was very easy to work with. Once they got it scheduled, they got it done. They kept things neat. Now, obviously, I hope it holds. It's too early to know that, but so far I'm happy. I would give them an A.”

Review by
07/21/2016

“I'm satisfied with them. It was a very good experience. They were very professional. They earned an A.”

Review by
07/21/2016

“They came out and put a new roof on my house. It was priced right and the work got done. I'd give them an A.”

Review by
07/21/2016

“They fixed it. They were nice. They did what they said they were going to do. I would give them an A across the board.”

Review by
07/21/2016

“They put a roof on for me, but nothing really stood out. I would give them an A rating across the board. I would highly recommend them.”

Review by
07/21/2016

“The quality of their work stood out to me. They were meticulous, knowledgeable, and they made sure everything was done. They did it and it solved the problem, so I'm happy with their work.”

Review by
07/21/2016

“We  are really happy with them. He was really precise. They did a great job and finished it in a day. It was a job well done. It was a full replacement on my roof. I would give them an A, no complaints.”

Review by
07/21/2016

“They did a roof repair on my daughter's house. It was fine. They were very professional. As far as I know, it hasn't leaked anymore. If it starts leaking again, I may have to change my opinion on them.”

Review by
07/21/2016

“I can't say anything in particular. We have used them in the past, and they are kind of our go to for roofing things. I have no bad things to say about them. They seem to do a good job. I'd say an A overall.”

Review by
07/21/2016

“It was an OK experience. I liked the initial sales person. They explained everything. However, once the job got started, things could have been done a bit better. Overall, I would give them a B.”

Review by
07/18/2016

“He fixed my roof and replaced it. I would probably give them a solid A. He was a nice guy and so was his team. They were recommended to me by my two neighbors, and I would recommend them.”

Review by
07/18/2016

“The experience was absolutely positive. The person that owns it was great. I would grade the overall experience an A-. I had a problem, but the owner fixed it.”

Review by
07/18/2016

“I would say it was an A+ experience. I don't have any issues. I would recommended them if someone needed a roof. They are certainly where I would begin.”

Review by
07/18/2016

“I believe it was a positive experience. I would give them an A. The quality of work is yet to be determined. I'll see if my roof leaks the next time there is a big storm.”

Review by
07/18/2016

“The overall experience, so far, has been an A+. They left one soda can in the garden, but I wouldn't worry about it. I highly recommend them.”

Review by
07/18/2016

“I  would give them an A+ grade. I really liked the quality of work. I didn’t have any  issues at all with punctuality. I'd recommend them.”

Review by
07/18/2016

“They fixed what they needed to fix, but it was a long time ago. I need to get them out here again. I would give them an A.”

Review by
07/18/2016

“I would give my overall experience an A+. I haven't had any problems since they finished. I would recommend them again.”

Review by
07/18/2016

“I think I would give them an A. I will after to wait a little longer, maybe a year or two. So far, everything is good.”

Review by
07/18/2016

“No complaints, it went well. It's been a little while since they came out. I would give them an A. I'd recommend them.”

Review by
07/18/2016

“I would give them an A grade. Some people came by and mentioned that I had a nice roof, so I recommended them.”

Review by
07/18/2016

“My overall experience was an A. I wasn't there, so I don't know how punctual or clean they were on the job.”

Review by
07/18/2016

“Yes, I had a positive experience.”

Review by
07/18/2016

“It was an A+ experience. I would recommend them.”

Review by
07/18/2016

“They're good, A+. I've already recommended them.”

Review by
07/18/2016

“It was an A- experience.”

Review by
07/18/2016

“I’d grade them as an A.”

Review by
07/18/2016

“I’d grade them as an A.”

Review by
07/18/2016

“They get an A+ from me.”

Review by
07/18/2016

“They deserve an A+.”

Review by
07/18/2016

“They earned an A+.”

Review by
07/18/2016

“They earned an A.”

Review by
07/18/2016

“I would say an A, overall. I would highly recommend them.”

Review by
07/18/2016

“Overall, it was an A experience. They were quite good.”

Review by
07/18/2016

“They’re an A+ company. I've already recommended them.”

Review by
07/18/2016

“It was a very good experience. I would probably say an A overall.”

Review by
07/18/2016

“It was a very, very positive experience. I would give them an A+.”

Review by
07/18/2016

“I would say they deserve an A. I have already recommended them.”

Review by
07/18/2016

“They've been good every time I've used them. They earned an A-.”

Review by
07/18/2016

“I would give them an A+ rating. I've already recommended them.”

Review by
07/18/2016

“My overall experience was an A. There was a leak and it's not leaking anymore.”

Review by
07/18/2016

“They  did a roof job for me. They did a great job and I'm happy with them.”

Review by
07/18/2016

“They did a good job. The overall experience was an A. They're going to do another job for me.”

Review by
07/18/2016

“I'm really pleased with them. I'd say they deserve an A. I've already recommended them.”

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